"Hotel Cancelled my reservation!"
Someone at the hotel cancelled my reservations for 4 nights. The desk attendant wanted to argue with me about the reservation and I had to insist that I made a reservation and had my receipts before she would look for my paperwork. Luckily, they found us a room. The so called wifi service was absolutely terrible. I called 3 times to complain about it […] and the clerk was rude to me insisting that his wifi service worked just fine. I kept telling him that our devices would not even find their network because the signal was so weak. The room was spacious but there was a lot of wasted space and the bathroom/sink area was terribly small. The only nice thing I can say about the customer service was the housekeeping staff that offered to help me carry my luggage out when we checked out. I will not stay here again. Read moreGenuine Hotels.com guest review
The hotel was nice with both inside and outside pools. Breakfast was nice and we were able to just walk across the road to a nice BBQ joint. We would definately stay again and recommend to others.Genuine Hotels.com guest review
Crazy good breakfastGenuine Hotels.com guest review
Great location, just off the strip. Very friendly staff. Nice pool and facilities. Our only complaint was the beds were hard. Oh and the TV was a little smaller than most hotels where we have stayed before. But we don't watch a lot of TV on vacation anyway.Genuine Expedia guest review
Really needs updating.Genuine Hotels.com guest review
Needs some small updates - curtains, air units, bathroom sinks and showers. We had a good stay and had no major complaints. Employees were all helpful and friendly.Genuine Expedia guest review
Excellent value! We will definitely stay there again.Genuine Expedia guest review
large room, small beds, dresser, table and tv. low shower head. did not enjoy being in my room. of 20 or so different rooms visited in Branson at this price range over the years this is on the lower end.Genuine Expedia guest review
Room was musty and had no lighting to speak of. You needed the curtain open to read. poor quality construction. Loud dehumidifier in the room and noisy Air conditioner.Genuine Expedia guest review
"25 $ key return ??"
this motel had keys. and if you didn't get them back there was a 25$ fine.... why not get those plastic cards with the pizza advertisements on them and not worry about the keys. Also the add said refrigerator on request. they didn't tell you that it was a 5$ charge. the phone didn't work. the continentel breakfast was crowded. I doubt that soutern oats […] will see me back. Read moreGenuine Hotels.com guest review
"Nice indoor pool"
The hotel staff were wonderful. Friendly. The location was very good and easy to get in and out. The indoor pool was located behind the hotel, in a very nice private place. The pool looked nice and clean. There were clean towels. The room, however, was old and musty. The stairs were musty. The TV in our room was smaller than our suitcase. Its a nice […] place if your not planning on relaxing in your room. Although there was a lot of noise in the hallway, our room was pretty quiet at night. Read moreGenuine Hotels.com guest review
I was told by the woman who rented the hotel to me over the phone that it was a 3star. She also told me that it was on the main strip. Neither of which were true. The beds were not comfortable and we were on 2nd floor. There was no elevator so we had to climb stairs with all of our luggage. I am unhappy about the entire hotel stay.Genuine Hotels.com guest review
"Great service for the price"
Upon arriving we were greated by friendly staff with a smile...even at 2:00 am! Our room was in a great location close to the office, and outdoor pool. I had to bother the staff for a pull-out bed which was brought to us right away. The breakfast was ok, but again the staff were very friendly and helpful. This is not a 5 star hotel, but comfortable, […] clean and friendly. Cheap too! Read moreGenuine Expedia guest review
"southern oaks inn"
The location was good...close to all the major attractions without having to pull out into traffic on the strip. We didnt know there was an indoor pool so we werent prepared to use it. The staff was nice at checkin checkout and it was clean. Not fancy, but peaceful.Genuine Hotels.com guest review
good and clean nice for our familyGenuine Hotels.com guest review
"Southern Oaks in Branson Missouri"
Upon arrival the toilet in the room had been used and was stopped up. The hotel attendant accused us of stopping up the toilet. There were sticky items in the carpet. The room smelled. The breakfast was not very good. The pillows were terrible. There was a light shining thru the window all night. Overall terrible.Genuine Hotels.com guest review
"Previous stay and back again"
We have stayed at Southern Oaks 2 different times. It is homey and clean, but not as updates as the new hotels. But, also the price is much lower than the name brand hotels. For a place to shower and sleep this is a great place-not right on the 76 strip where all the noise is, but in walking distance of cracker barrel, IHOP, Red Lobster, Olive Garden, […] and several show places, IMAX across the street. On our way back to Indiana, we stopped in Paducah Ky and what we paid for one night at the Holiday Express Inn and Suites and would get you 3 nights in Branson at SOuthern Oaks! Quite a deal! We will probably stay there again. DId not use the pool, but use the WI FI and had no problems. Read moreGenuine Hotels.com guest review
"Comfortable and Spacious"
We were pleased with a clean, spacious room. It was convenient to have the wash basin separate from the bathroom. It was a quiet location and near restaurants and shops.Genuine Hotels.com guest review
"Good value and location!"
The location of this hotel is great, it's not right on the strip but within minutes of everything. The indoor pool is excellent! Every staff member we met was very nice and polite, the ladies in the breakfast area were our favorite! The breakfast is ok, no fresh fruit and during busy times it's hard to get to items because of the way it's set up. We also had an issue with our youngest daughter wetting the bed and they took care of it immediately. The hotel is outdated but the rooms were nice. Overall we were happy with our stay.
"Good for families"
07/26/14 Kara B Smithville, Arkansas, United States
We stayed 2 nights here, my 2nd time staying here. The rooms are large...lots of floor space for kids to play, we have a 2 year old. Our beds were comfy pillow tops but I know not all the rooms had been updated with these mattresses. These are small queen beds though not the almost king I have at home. Our room also came with a fridge which was very handy with children. Breakfast here is very good. Kept fresh and hot throughout the morning. 2 pools which are both very good. The indoor pool is one of the nicer ones in town, especially for the price. Location was very convenient to all routes...you could avoid most of 76 if you tried. I hope this hotel keeps up with the positive changes they are making and doesn't fall by the wayside because I enjoy staying here.
"Three good nights"
07/23/14 jerrysdavis Clarksdale, Mississippi
This US owned hotel was very nice for the money. The staff was great rooms were clean and comfortable enjoyed our stay. I even got the chance to spend a little time speaking with the owners wife and she shared the story of the hotel and her and her husbands faith in god it was nice to find someone so bold
"Great Place to Stay in Branson"
06/26/14 Norma F Gravois Mills, Missouri, United States
We stay at the hotel every year and this year was just as good as all the stays before. We had 2 rooms, a king Jacuzzi for 3 days and a double queen veranda for 7. We brought our son and his family for their very first visit. Everyone had the best time. The indoor pool was so inviting and pleasant. The housekeeping was great. If we needed service they were there and if we needed anything all we had to do was call. They even put a recliner in our room so my husband would have a comfortable place to sit. The best of everything was when we found out that the person who was taking care of our animals had gotten very sick and would not be able to continue, we decided to leave early. The staff was very understanding and returned our cost for the last 2 nights. I think that was so understanding of them and it was a really great help to us. Breakfast was good. It is a simple breakfast but the hot foods were hot and the cold food was cold. The hotel is on one of the alternate routes so the traffic is not as bad and everything was easily accessed. My son and his family enjoyed their stay and look forward to returning. So for those who are looking for a good value with great hospitality, go to Southern Oaks Inn.
05/04/14 Jeff B Albert Lea, Minnesota
Stayed here on this our first,& not our last trip to Branson.We will be bac,& would stay here again.Nice big room,close to good shows & restraunts.Helpful staff-nice pool-nice sitting decks-recommend to others.
01/05/14 Karlis Z Riga, Latvia
Lovely place to stay. Really nice staff, rooms were really clean. My stay was really pleasant. Had great brakfast, saw this hotel on tv show, wanted to try out and i don't regret. Pool was beautiful. Thank you !
"Not the worst place I've stayed but far from the best."
12/04/13 Etollett Conway, Arkansas
The people at the desk were polite, but did not give good directions to the room and it was hard to find.The halls had a weird smell, nothing felt clean. The beds were not very comfortable and the bedding was just yuck! I am not a negative person and I try to always look for the good and well the only good thing about this place was the indoor pool. It looked to be the most kept up part of the hotel. At one point during our stay a water line busted, or so I am left to assume since no one addressed the problem. We woke up with no water!! We left to get breakfast because what they offer is not the greatest. When we returned the water was still off so we asked the front desk how long we should expect to be without water they said "hopefully not more than an hour" ... But when you are waiting to shower an hour can be a long time. No one even called to explain that there wouldn't be water for a while or offer any kind of compensation. for the inconvenience. It will not be a place that I choose to return to.
11/06/13 310waynet New Prague, Minnesota, United States
Old TVs, worn out carpeting. Rooms are spacious and clean. If you are on the 1st floor - be prepared to hear every footstep from the room above!! Building are not connected, so if you need to go to the office you have to go outside!! BRRRRRRRRR!
"Great place for the money"
10/25/13 jerry d Wisconsin Dells, Wisconsin
The breakfast here is simply one of the best,even had bread pudding. All the help is friendly and will help out in any way they can. The ladies doing the breakfast are the best. Great location, to go in any direction to the sites you want to see.
"Good clean place to stay"
09/16/13 jkcKTravel kansas
This motel offers a punch card for everytime you spend a night with them. This was our 3rd year staying with them. I thought we would get our free night this time since we only had two punches left and had reserved for 4. But, no, they said next time. Besides the fact that the rate had increased $10.00 per night from the previous year. The only changes we noticed were a frig in the room and biscuits and gravy added to the continental breakfast. Also, I can see why the motel next door advertises pillowtop mattresses. I checked the Silver Dollar City's website for tickets and then went to the front desk thinking we might get a discount, but, the motel wanted $4.00 per ticket more. Pretty disappointed in the front desk service, but the rooms were very clean. Pool was clean and well maintained. Might stay there again, but I looked pretty hard at other places that we may stay at next year.
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