All hotels in Whitby, England, United Kingdom
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereSandsend Road, North Yorkshire, Whitby, England, YO21 3ST, United Kingdom, ‏‎800-491-6126
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4.6 / 5Outstanding

Score breakdown (from 93 reviews)

Average rating for:

  • Cleanliness
    4.8
  • Service
    4.7
  • Comfort
    4.6
  • Condition
    4.8
  • Neighborhood
    4.7
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5.0 / 5Outstanding
"An excellent place to stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is an excellent hotel. The staff are attentive and helpful. The food is excellent. We will definitely return next time we are in the area. Do not be deterred because it is on the outskirts of Whitby, it is just a few minutes of easy driving into town.
Genuine Hotels.com guest review
2 night romance trip Dec 2, 2014
Anthony
US
4.0 / 5Excellent
"Resort Hotel in Fall"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was a little remote from town so you would need transportation to get into the downtown area. The hotel is very modern and comfortable with a balcony off the room. We were there in cooler weather so we could not really use the outdoors much. We were given a room in the secondary building (room included coffee/tea setup with biscuits). The main building with the spa, gym, pool and restaurants was a short walk (5 minutes) up the road. The spa facilities were nice and I used the gym, saunas and pool. They offered a breakfast at the hotel for additional cost, which was a bit steep. We don't eat that much food for breakfast so we did not have it. We did have a drink and appetizers in the bar area which was pleasant. We did not eat in the hotel restaurant.
Genuine Expedia guest review
Other trip Oct 13, 2014
Debby
US
5.0 / 5Outstanding
"One of the best hotels I have stayed at"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A beautiful hotel with absolutely no issues (and I'm picky). We walked in with back packs and muddy boots having just completed the coast to coast walk. We were in need of a comfortable bed, good shower, massage and a drink and were not disappointed on any front. The staff could not have been more friendly or helpful. The location is just outside Whitby and surrounded by beautiful gardens. Wait until check in to book breakfast as it was cheaper then and well worth it. Will definitely be back.
Genuine Expedia guest review
Other trip Jul 6, 2014
Linda
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
The Raithwaite hotel is an excellant place to stay. lovely grounds and helpful friendly staff. its a great location to get away from it all. There is a spa on site which is expensive than most but if you can treat yourself then am sure would b great. there is a buggy to get you to & from the different locations on site. nothing is too much trouble for the staff. highly recommend! i would add when booking ask to stay at The Keep as ground floors have own patio area within the grounds with seating area. lovely to sit out with your cup of Yorkshire Tea in the morning!
Genuine Venere guest review
Other trip Jun 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Lovely but a bit far from town"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
It is a retreat from town. Quite a surprise for Whitby and rather expensive, but very nice. Breakfast was not good.
Genuine Hotels.com guest review
1 night trip May 10, 2014
Katrina
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
Loved my stay here! It was so relaxing, the pool/spa facilities were lovely. The staff were always happy and willing to do anything for you. The food was beautiful and the room was very nice. Also the grounds and views were a really nice extra to this lovely hotel. I really enjoyed my stay here and will be returning again soon.
Genuine Venere guest review
Other trip Mar 26, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
A lovely hotel - ideal base for great dog walks. Lovely Woodland/'on the tops' walk from the estate to SandsEnd - follow the public footpath signs to the rear of the deluxe pet friendly rooms, nice pet friendly pub too in SandsEnd - Hart Inn. Wonderful night away, very good meal in Brace restaurant. Breakfast v good too - plenty choice.
Genuine Venere guest review
Other trip Feb 17, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
Had a great stay at Raithwaite Hall and will definitely be going back!
Genuine Venere guest review
Other trip Nov 6, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
Had a wonderful relaxing stay nothing was too much trouble for the staff the pool is just the place to round off a day out the breakfasts are excellent as are the meals in the restaurant
Genuine Venere guest review
Other trip Aug 9, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    4.0
The food was dull and of variable quality. The temperature was in the high 20's and the menu was more suitable for winter. The breakfast was average B & B not hotel quality. The rooms were excellent and the pool good. The staff were generally very helpful and pleasant.
Genuine Venere guest review
Other trip Jul 19, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    4.0
We had to request an alternative room as the first one had a view of a wall! The second one was a Lovely room but unfortunately there was no air conditioning so the room was too warm. We requested a fan but were informed that they were all in use. I did not sleep well and used a cold wet facecloth to try and stay cool. Not what you would expect for a hotel of this standard or price. It was however a lovely hotel but given the poor sleep quality and lack of resolution from the hotel we probably won't stay again
Genuine Venere guest review
Other trip Jul 19, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
Raithwaite Hall was absolutely lovely. The staff were welcoming, friendly and extremely helpfull. The rooms were spacious and very clean, and furnished to an excellent standard. The restaurant was wonderful, with a nice variety of dishes. Not all staff had name badges so i cannot correctly name them but the reception staff, bar staff and Louise from the restaurant were all very proffessional but still maintained a nice friendly atmosphere. Not too stuffy. Will definitely visit again. Excellent location, just far enough away from the bustle of Whitby, but near enough to make it accessable.
Genuine Venere guest review
Other trip May 7, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
An excellent hotel in every respect: the room was large and well appointed and both dinner and breakfast were delicious. We would love to stay here again.
Genuine Venere guest review
Other trip Aug 14, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
our welcome was very friendly.We stayed an extra night because we were so impressed by the hotel, its gardens and facilities. We would definately recommend Raithwaite Hall and also stay again ourselves.
Genuine Venere guest review
Other trip Jun 27, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"3 day break"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
stayed there for a 3 night break just to get away from it all, the hotel was awesome,the staff brilliant service excellent and the whole experience was just fantastic.
Genuine Hotels.com guest review
3 night romance trip May 19, 2015
ALAN
GB
5.0 / 5Outstanding
"idyllic"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
first class hotel,staff are attentive and cannot do enough for you.excellent dinner also
Genuine Hotels.com guest review
2 night family trip Mar 15, 2015
james
GB
5.0 / 5Outstanding
"Weekend away"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Just perfect!
Genuine Hotels.com guest review
1 night romance trip Mar 1, 2015
A Traveler
GB
5.0 / 5Outstanding
"Beautiful place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Beautiful place to stay. Nothing was too much trouble, & only a short walk to the fantastic beach
Genuine Hotels.com guest review
1 night romance trip Mar 1, 2015
A Traveler
GB
2.0 / 5Fair
"Disappointed"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    2.0
Had to move rooms from hall moved to the keep. The walls of the rooms were thin and could hear everything in the next door room, showers running, toilets flushing, voices etc. Carpet in room ripped so tripped over coming out of the bathroom Received a knock on the door on the Sunday whilst in the room didn't answer and they proceeded to walk in to leave a note to state we could move into the hall for the sat night stay, basically no one else were in the keep on the Sunday night. Food menu was the same for both nights we stayed Would not class this hotel as a luxury stay
Genuine Hotels.com guest review
2 night romance trip Feb 21, 2015
A Traveler
GB
5.0 / 5Outstanding
"Tremendous Treat"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Top class all round - couldn't have been better - staff particularly impressive with their helpfulness and courtesy
Genuine Hotels.com guest review
1 night trip with friends Feb 7, 2015
carl
GB
5.0 / 5Outstanding
"Oozes quality"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice place to stay with quality facilities. Good breakfast choice, but evening meal menu limited. Only negative was the pool was on the small size.
Genuine Hotels.com guest review
1 night romance trip Jan 18, 2015
Richard
GB
4.0 / 5Excellent
"Sandsend"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel was excellent. The staff were outstanding, and the food very good.
Genuine Hotels.com guest review
1 night romance trip Jan 18, 2015
DAVID
GB
5.0 / 5Outstanding
"Christmas at Raithwsite."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything about out Xmas break at The Keep was first class !
Genuine Hotels.com guest review
2 night romance trip Dec 24, 2014
karrin
GB
5.0 / 5Outstanding
"Beautiful setting"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I night. There was a wedding going on ( Saturday ). Hotel was busy.
Genuine Expedia guest review
Other trip Nov 1, 2014
A Traveler
CA
5.0 / 5Outstanding
"Raithwaite Estate"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
excellent facilities,friendly and helpful staff, very clean hotel in pleasant surroundings, will defiantly be booking for another break
Genuine Hotels.com guest review
2 night romance trip Oct 17, 2014
christopher
GB
5.0 / 5Outstanding
"Totally peaceful and relaxing."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
An all-round excellent 3 days. Would definitely recommend, and have done so already. Thank-you to all staff involved in our memorable stay.
Genuine Hotels.com guest review
2 night trip Oct 13, 2014
J&C Stuart
GB
3.0 / 5Good
"50/50"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The stay certainly had potential. Sadly on the first night we were unable to sleep due to a “hunting” party drinking and shouting below our window until 1am. Reception were informed and the party asked to be quiet though still they stayed. Only rain seemed to move them indoors – not what I expected from a luxury hotel and more like a camping site. General the staff were very polite and the surrounding estate well kept. The spar area was “ok”. We enjoyed the rest of the weekend with trips out. On discussing with partner, we decided that we wouldn't be going back. On a separate point - the picture used in advertising is not the building that you stay in!!!
Genuine Hotels.com guest review
2 night romance trip Sep 19, 2014
Ongo
GB
4.0 / 5Excellent
"Comfortable with good facilities."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We were not in main building, so there was a short walk to use pool and other facilities. No problem when weather is good. The standard of our room, leisure facilities and service were excellent.
Genuine Expedia guest review
Other trip Sep 26, 2014
A Traveler
GB
5.0 / 5Outstanding
"A gem of a hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very warm welcome, attentive staff, beautiful gardens and relaxing spa. Everything a girl requires for her birthday break.
Genuine Expedia guest review
Other trip Sep 23, 2014
A Traveler
GB
5.0 / 5Outstanding
"Fantastic weekend away"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very happy with our hotel stay at Raithwaites. Will definitely stay again.
Genuine Hotels.com guest review
1 night romance trip Sep 20, 2014
Raye
GB
4.0 / 5Excellent
"Raithwaite wedding recep"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Stayed here as was atteending a wedding day/ eve reception. The grounds are amazing, we stayed in the keep which was lovely. Immavulately clean, tea/ hot choc provided good quality. The staff we all very helpful and friendly. Only downside was the poor music/sound system. Also no phone reception but the wifi was free.
Genuine Expedia guest review
Other trip Sep 21, 2014
Hannah
GB
5.0 / 5Outstanding
"Thanks"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
A great week away; courteous staff; beautiful grounds; great location. All enhanced by sunny weather. Thanks.
Genuine Hotels.com guest review
4 night romance trip Sep 1, 2014
A Traveler
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
the staff were friendly, pleasant and proud of the hotel, enthusiastic in sharing the benefits of what it offered. Meals in all restaurants were very good.
Genuine Hotels.com guest review
2 night trip Sep 2, 2014
Hilary
GB
3.0 / 5Good
"great staff"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Lovely hotel, excellent staff, breakfast and dinner very good. We were located in the Keep, separate from the main hotel. The staff were very apologetic and offered golf buggy rides to and from the main building but far from satisfactory after a lovely swim and steam room, a draughty golf buggy ride outside, back to your room . I strongly advise you ask for the main hotel building if you want to use the leisure facilities.
Genuine Hotels.com guest review
2 night business trip Aug 22, 2014
A Traveler
GB
5.0 / 5Outstanding
"Fantastic service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We all felt very welcome and the staff were excellent. the hotel room was scrupulously clean amazing beds- so comfortable. The only thing I would add to your rooms would be a hair dryer . Although when I asked for one, your staff bought one to the room. The breakfast was beautifully cooked and plentiful.The location was great for us as we were going into Whitby for the evening, but for families there is a beach just across from the main entrance to the hotel, I am not sure if it is safe to swim there but definitely great for crabbing or rock pooling.
Genuine Hotels.com guest review
1 night trip with friends Aug 21, 2014
Olivia
GB
4.0 / 5Excellent
"Beautiful grounds but very expensive"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Overall we were very happy here. All the staff were very nice and helpful. They would check on the dog and give him a little walk if wanted. The rooms have a basic feel but all the fixtures and fitting are modern and very clean. Our room had a patio area with sliding doors. It got very hot as there were no opening windows. There is an air con unit but you have to use it with the door open for the hose,very much like a tumble dryer hose. It was very noisy and you can't leave the door open with a dog which would have loved to play with the wild rabbits that come to say hello. Service could be slow in the bars and really slow at breakfast. Spa facilities were very pleasant but they allow children in at certain times which for us was a down side. Massages are very good but not a great selection. Grounds are nice for dog walking and as you walk towards whitby there are some stunning views. Breakfasts were nice . The food in the restaurant and bar was nice but limited and very expensive. It is nice quality but I felt it was missing that something special for the cost. If you are on a budget this is not the place. If you have money to burn you will enjoy yourselves.
Genuine Hotels.com guest review
2 night trip Aug 11, 2014
Mentalmissy
GB
5.0 / 5Outstanding
"Overall excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Will definitely be staying again, spotless and clean, very attentive staff all friendly and the food was excellent. Spa facilities very good.
Genuine Hotels.com guest review
1 night trip Jul 20, 2014
Janet
GB
5.0 / 5Outstanding
"A wonderful escape."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Beautiful hotel with an eye for detail. I was in The Keep- wonderful room but a bit soulless in the sitting/bar area. The swimming pool was fabulous although the sauna was too hot and had the potential for burnt feet as floor so hot. Staff were exceptionally helpful. I did find the venting of the cooling system out onto the veranda of my room with access to the veranda from all other rooms made me feel vulnerable and it meant the room was open to anyone that wanted to come in via the veranda. Not reassuring especially for a single traveller.
Genuine Hotels.com guest review
3 night trip Jul 21, 2014
Single traveller.
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Superb. Very friendly, great that they used local people in the hotel
Genuine Hotels.com guest review
2 night trip Jul 16, 2014
Mike Woodhead
GB
5.0 / 5Outstanding
"A modern hotel set in tranquil surroundings"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We enjoyed a very peaceful atmosphere in the estate grounds. The rooms had patio's and we enjoyed sitting outside watching the small wildlife coming out of the woods onto the lawns.
Genuine Expedia guest review
Other trip Jul 17, 2014
Jo
GB
5.0 / 5Outstanding
"Close to sea/beach and coastal resorts"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Enjoyed three days of being taken care of,---luxury!
Genuine Expedia guest review
Other trip Jul 14, 2014
Maureen
GB
5.0 / 5Outstanding
"A peaceful taste of luxury in a great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We (my wife and I plus our small terrier) booked one night at the Raithwaite Hall hotel as we rather fancied a quiet night away in a hotel located near to Sandsend. One of the deciding factors in opting for the Raithwaite was that it came up as 'dog friendly' on a Google web search. As indicated by my satisfaction ratings above, the Hotel more than met my expectations of a 'luxury' hotel, brilliantly set in a quiet valley within easy walking distance of both Whitby and Sandsend. We have stayed in many 'dog friendly' hotels in the UK, but this was the first that insisted we sign an indemnity form relating to the dog. Other establishments have adopted a less patronising approach with regard to the behaviour of our dog, and our responsibilities. The restriction that demanded that the dog not be left unattended meant that we were unable to avail ourselves of the spa, bar area etc., and while it appeared practical to put us in 'annexed' accommodation away from the main hotel, it did feel that we were being treated differently to other guests. That said, the accommodation was of a very high standard - with no complaints.
Genuine Expedia guest review
Other trip Jul 14, 2014
Mike
GB
5.0 / 5Outstanding
"Luxury Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Apart from Poachers rest,excellent,the staff in this restaurant were very poor
Genuine Expedia guest review
Other trip Jul 11, 2014
A Traveler
GB
5.0 / 5Outstanding
"Great Hotel, with exceptional staff."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I stayed here for two nights with my wife, staff were brilliant, friendly and very helpful, the food was good, could be better, but still of a very good standard overall - apart from a stale pudding served to me! On the plus side the very shocked waiter handled my complaint very well. The gardens are excellent and it is in a very picturesque setting with great walks and a very quaint little seaside village a short walk away. On the down side the Gym facilities were very poor, for such a high standard of hotel this really let the overall experience down. I expected more than some dumbbells (max weight 25kg!!) a bench and two treadmills and two bikes. There was limited headroom so I couldn't stand up and do overhead exercises and the space was tiny! This really needs improvement, it was a bit of a let down as the pool area is great.
Genuine Expedia guest review
Other trip Jul 8, 2014
Steve
GB
5.0 / 5Outstanding
"Great place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Lovely quiet rural location surrounded by trees, close beach and not far from Whitby. Ideal for a relaxing weekend break
Genuine Expedia guest review
Other trip Jun 3, 2014
Colin
GB
5.0 / 5Outstanding
"Fantastic service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I absolutely loved my stay at Raithwaite estate, the staff were outstanding, the location was beautiful and the food was excellent, If I had to give any constructive criticism about the suite that I stayed in is that it could do with a womens touch, just needs a few little extra touches and it would be perfect!
Genuine Hotels.com guest review
1 night trip May 25, 2014
Tramor
GB
5.0 / 5Outstanding
"Wow, what a fantastic place."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed here for a night for our 15th Anniversary, and had the most fantastic relaxing time. The hotel oozes class, set in fantastic settings with an attention to detail unmatched by any i've stayed in either here or in Europe. The service was excellent, and made the trip so much more enjoyable.
Genuine Expedia guest review
Other trip May 18, 2014
Jez
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
All aspects of our 2 night stay was excellent.
Genuine Hotels.com guest review
2 night trip May 6, 2014
Don O'Connor
GB
5.0 / 5Outstanding
"A haven of luxury"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel is situated within a quiet woodland estate with a lake and footpaths to neighbouring areas. There is nothing more uplifting than the gentle sound of birdsong and rustling branches of the surrounding trees. Well, maybe a massage or dip in the jacuzzi! The staff truly spoil you, with no exceptions, from checking in to the restaurant, bar and relaxation area. The rooms are split between the main hotel, the Keep, the lake house for a small group and self-catering cottages so you can pick and choose the type of stay you want and nowhere seems too crowded. All have access to the spa's indoor pool, sauna, steam room and jacuzzi. Everywhere is spotless and the furnishings very elegant. The cuisine is delicious, both in the restaurant and at the breakfast in the Keep. The road entrance to the hotel faces the beach and the road offers easy access to neighbouring towns for sightseeing, shopping, sailing, walks
Genuine Expedia guest review
Other trip May 6, 2014
Traveller
GB
3.0 / 5Good
"Could be great..."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
We were accommodated in The Keep, down the hill from the main hotel. This wasn't an issue at all. Our room was large and well furnished with a sliding door to our own patio. Unfortunately the patio door lock and chain were both broken giving no method of securing the room. Having reported this to reception we headed out and on coming back several hours later we're greeted with a note to contact reception and an awful sewerage smell from our corridor. The manager was very apologetic and we were moved to a room one floor up which was meant to be deluxe. We could tell no difference from our standard room less the disappearance of a bath, though apparently the floor space is slightly bigger. We requested to be moved again to a room with a bath and the slightly flustered manager did oblige. Third time lucky, good room, but the overall experience was a little exhausting and, given the prices charged, I don't think this hotel has got things quite right yet.
Genuine Hotels.com guest review
2 night trip Apr 14, 2014
Ali
GB
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