All hotels in Madrid, Spain
1 room, 2 adults
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Calle Arenal 10, Madrid, Madrid, 28013, Spain, ‏‎800-491-6126
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3.6 / 5Good

Score breakdown (from 240 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    3.7
  • Comfort
    3.5
  • Condition
    3.4
  • Neighborhood
    4.4

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Fantastic location"
Perfect location in the very centre of Madrid with the majority of the main tourist attractions within close walking distance. The room itself was small but perfect for what we needed, a base to explore the city, clean and a secure place to keep our belongings. Pick your room carefully, ours had a private bathroom but others are shared.
Genuine Hotels.com guest review
4 night romance trip Jun 14, 2015
Michelle
GB
4.0 / 5Excellent
"Above expectation."
Just 5 minutes walk from SOL metro. Good location. Comfort enough as an apartment, not a hotel. No room make up. No sofa or bench. Kitchen facilities have been provided, but I did not cook. Poor WIFI connection. Overall, still recommend as budget accommodation.
Genuine Expedia guest review
Other trip Mar 25, 2015
James
HK
1.0 / 5Poor
"Please read! This hotel is disgraceful and filthy"
Turned up at airport, they arranged for someone to collect us, we had to wait an hour whilst another party joined us, finally 90 minutes after landing we arrive at the reception at 10PM,We were then made to wait an hour while they took others to their room.. I had a 13 year old girl stood out on the streets until 11pm. We finally got taken to our room, upon opening the door, we realized it hadn't been cleaned and the hotel lady rather red faced took us back to the street and rather rudely start shouting on her mobile and telling us she didnt know what to do. Having a young girl with us I started worrying a little. 11.45pm we finally found another room in the apartments, the bathroom door locked you in if you closed it, the window didnt close to the street so it was cold and noisy, the beds were covered in hair. We left early due and found somewhere else. Disgraceful response from the reception when I went down at 8am and waited until 9.05 for them to open. DO NOT STAY Here, the pictures are not what you get, Honestly its really really really bad. and I wouldnt even stay here on a stag do. I don't know how its got over 3 stars its terrible, and ive stayed in some pretty rough hostels whilst travelling. this one wins hands down
Genuine Hotels.com guest review
3 night family trip Feb 22, 2015
A Traveler
GB
5.0 / 5Outstanding
"Snag this one if you can!"
The location was in the heart of it all! The flat was huge and as pictured! This place was great! Everything was immaculate, the staff was amazing, and the location was to die for!
Genuine Hotels.com guest review
1 night family trip Dec 23, 2014
TRAVIS
GB
3.0 / 5Good
"Great Location in Madrid Centre"
Good Location close to Centre. Apartments a bit tired and no outside windows.
Genuine Hotels.com guest review
3 night romance trip Oct 2, 2014
eric
AU
2.0 / 5Fair
"For Price conscious"
Great location. Comfortable to reach major attraction by foot. The apartment is cramp . The toilet is not neat.
Genuine Hotels.com guest review
4 night family trip Oct 12, 2014
Sivakumar
IE
4.0 / 5Excellent
"Cheap and cheerful"
The room was a little dark, overlooking the inside of the building. Fantastic location and friendly staff, would stay again. Great for a short city break
Genuine Hotels.com guest review
3 night trip Sep 14, 2014
A Traveler
IE
5.0 / 5Outstanding
"fantastic apparment!"
The location is great! close to everything, Alvaro, the receptionist, very friendly! everything was very clean, really nice decoration, we received towels, shampoo and all the stuff as in a hotel, the kitchen was fully equipped. Great Deal!!!
Genuine Hotels.com guest review
2 night romance trip Jul 25, 2014
Nati and Pedro
SG
3.0 / 5Good
"Very convenient location"
Very convenient location. Can be tricky if you have a car. Beware that there are many flights of stairs with no lift.
Genuine Expedia guest review
Other trip Jul 13, 2014
A Traveler
AU
5.0 / 5Outstanding
"Great accommodation"
Great location and very friendly staff. Quick response when I emailed to change dates at short notice and very accommodating with this. Easy to find with directions given by staff. Clean room, very comfortable bed and they arranged airport transfers for us.
Genuine Hotels.com guest review
2 night trip with friends Jul 7, 2014
Jodi
AU
2.0 / 5Fair
"Just fair - but good location"
Arenal is in a great position and is relatively cheap - but our room was on the fourth floor (no lift) and very small - women's shower (shared) not working. But bed comfortable.
Genuine Hotels.com guest review
2 night trip Jun 12, 2014
Ian
AU
4.0 / 5Excellent
"Right in the centre of all the attractions."
beware of women selling flowers. They are pick-pocketers. Just walk away.
Genuine Expedia guest review
Other trip Jun 2, 2014
A Traveler
MY
4.0 / 5Excellent
"Mixed feelings, but would stay again"
I stayed here for 10 nights. My stay was in two parts - 3 nights in a two bed apartment, then 7 nights in a one bed apt. I booked both stays at the same place, assuming they were in the same building, to avoid moving luggage around. However, on arrival, I was told that 3 nights were in a building on Calle Bordadores and 7 nights in a building on Calle Galdo, on opposite sides of Puerta del Sol - both excellent locations very close to Puerta del Sol metro, but really busy, and not a quiet area to stay in. The apartments in Calle Bordadores were very good - quiet, private, clean, well furnished and equipped, free wifi and the building had a lift. However, the one bed apt on Calle Galdo (also being sold as Sol Square Apartments), was disappointing. It was a bedroom with a tiny kitchen and dated bathroom. Quite dark and dingy, and very noisy both from the street and the neighbouring rooms as the walls are very thin. No lift and 47 stairs to reach the rooms. The rooms were clean and reasonably equipped, but I expected an 'apartment' to have a sitting area, and this didn't - just a bed to sit on for a week. After 4 nights of little sleep I complained. Angie was really helpful and moved me back to an apartment in Calle Bordadores, which was lovely, and I couldn’t fault it. I was told the Calle Galdo apts aren't being used by this company from June. I'd stay here again, as the location is excellent, but would make sure that I knew which apartment I was allocated before I arrived.
Genuine Expedia guest review
Other trip May 16, 2014
Gill
GB
4.0 / 5Excellent
"Rock 'n' Roll marathon"
We chose these apartments as they were close to the start of the marathon and sure enough it was a short walk to the start. We did not realise just how central they were to Sol plaza and we were very pleased with the location. It was a little noisy at night but earplugs fixed that. The apartments were clean and comfortable.
Genuine Expedia guest review
Other trip May 1, 2014
A Traveler
GB
3.0 / 5Good
"Excellent tourist location but, beware!"
We are in our sixties and had a heavy suitcase. We were put on the 5th floor and there is no lift. Staff helped us when we arrived but the 120 stairs took the edge off the visit.
Genuine Expedia guest review
Other trip Mar 17, 2014
Malcolm
GB
4.0 / 5Excellent
"Perfect city break"
Arrived very late and recieved a warm welcome from the staff. Apartment was central to everything we needed. Had a fantastic stay and would definitely go again!
Genuine Expedia guest review
Other trip Feb 2, 2014
Ko
GB
4.0 / 5Excellent
"Great location clean and comfortable"
I stayed in a single room with shared bathroom. Overall experience was great. Good price for great location a stones throw from Sol station. I walked every where. The room was clean and comfortable. Bathroom was shared and also clean. There is a fair bit of street noise but for the central location what else is to expect. Some of the other guests were loud but the hotel does try and have a no noise policy for late at night. Overall good price and location and recommended. Although if you have lots of luggage be prepared to climb lots of stairs haha
Genuine Expedia guest review
Other trip Dec 1, 2013
A Traveler
AU
4.0 / 5Excellent
"Great location clean and comfortable"
I stayed in a single room with shared bathroom. Overall experience was great. Good price for great location a stones throw from Sol station. I walked every where. The room was clean and comfortable. Bathroom was shared and also clean. There is a fair bit of street noise but for the central location what else is to expect. Some of the other guests were loud but the hotel does try and have a no noise policy for late at night. Overall good price and location and recommended. Although if you have lots of luggage be prepared to climb lots of stairs haha
Genuine Expedia guest review
Other trip Dec 1, 2013
A Traveler
AU
4.0 / 5Excellent
"Very good location"
Really central location so easy to walk to any central attractions. Also close to Sol metro station so easy to get around. Room was very clean, with nice bathroom and fridge and microwave. Beds weren't that comfortable, but then it is a waste to spend too much time sleeping and not exploring. Staff were friendly, although only needed to speak to them when checking in. Provided us with a map and explained some places to visit (spoke English which was good, as our Spanish is bad!)
Genuine Expedia guest review
Other trip Nov 1, 2013
A Traveler
GB
2.0 / 5Fair
"cheap hostel"
this is only good if you're a 20 something guy who wants to be in the middle of it all ...Firstly its not a hotel nor a apartment as such; the beds are hostel quality, the paint on the walls isflaking in parts and the building is built into square so if anyone below or above has their window open all the noise carries. We were in a triple room (upgraded apparently) on the fourth floor. The tv has such weak reception that its unwatchable - if the tv works, as the electricity kept turning itself of and on again after 10-15 mins or so. We complained about it the first four times and got the impression we weren't the first to do so (was told it was a fuse!!coming off and on again!...someone would be here in the morning at 1100 ..never seen anyone.. ). Also there was a weak wi-fi signal which again was useless with the power off and about 5 mins after to pick it up again when the power came on. We ended up in mcdonalds to send mail. If like me you hope to get out for a day and get back in the afternoon-evening for a cool shower and watch tv, maybe catch up with friends on-line and have a quiet night in, well go somewhere else - there's cheaper four star hotels at the edge of town for less. If on the other hand there's a gang of you and you're all guys (i would'nt be comfortable in here if I was a girl) wanting a few nights on the town and not too worried about the noise and comfort - well go for it....only allowed 1500 characters on this review or I would say plenty more
Genuine Hotels.com guest review
5 night trip Sep 24, 2013
LovelyIrishGuy
GB
3.0 / 5Good
"Squishy room, good location"
The apartments are in a good central location right near Sol metro station. We were in a double room on the 4th floor. No elevators,.but the nice staff lady carried by bag all the way up! The room itself was tiny, no room to put our bags. Having an airconditioner was good as the room got quite warm.A few annoying things- the shower leaked water all over the bathroom floor which was also the only toilet. Each room was given a roll of toilet paper... sometimes there was paper already in the bathroom other times i had to bring our roll-weird. Same deal with handsoap. They should just invest in soap dispensers. Also there was a fridge and microwave (handy) but one bowl a cup and 3-4 pieces of cutlery between the whole floor! And no sink/detergent to wash up said dishes-unhygienic. There was street noise but earplugs did the trick. We had previously stayed at a hostel in Madrid for the orevious 2 nights and much preferred that- better bathrooms, bigger bedroom, full kitchen. This place was only just ok.
Genuine Expedia guest review
Other trip Sep 16, 2013
Sophie
AU
4.0 / 5Excellent
"Great!"
It's not a five star but the place is very comfortable to live. The service was good and very helpful. Highly recommended!
Genuine Hotels.com guest review
2 night business trip Jun 18, 2013
A Traveler
IE
5.0 / 5Outstanding
"Great"
Great apartment. We were on a hen do and it was comfy and nice and clean!
Genuine Expedia guest review
Other trip May 21, 2013
A Traveler
GB
4.0 / 5Excellent
"Clean, bright and well located"
A lovely comfortable room in a great location. The staff were friendly, the facilities clean and bright and the area easy to reach. My only complaints are that there's no lift and we were charged a 20 euro check in fee for arriving at 3pm on a Saturday but otherwise a lovely stay.
Genuine Expedia guest review
Other trip May 15, 2013
A Traveler
AU
5.0 / 5Outstanding
"A wonderful stay"
So close to the metro and in a lovely pedestrian street in the center of town, we were very comfortable in these apartments. Everything you need and a friendly welcome. We even got an upgrade!
Genuine Hotels.com guest review
1 night family trip Jan 22, 2013
brizker
AU
5.0 / 5Outstanding
"Central to absolutely everything!"
Gobsmacked with the location and quality of accommodation! Note the reception and apartments are separate - don't lugg your luggage around! Best to leave one person with the luggage, whilst the other checks in.
Genuine Hotels.com guest review
2 night trip Jul 23, 2012
Narinder
GB

The following reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
"Отзыв"
Плюсы:расположение, не слышно шум с улицы,не надо сдавать ключи,чистое постельное белье Минусы:на сантехнике плесень,номер обшарпан,нет занавесок на окнах,только ставни.На подоконнике стоит ведро для капуещего кондиционера,которое постояльцев должны выливать сами.В ванне нет даже крючков для полотенец, куда их класть не понятно.В выданных полотенцах были темные волосы,они вообще устали жить.Прекрасная слышимость соседних номеров и лестницы,спать возможно только,если очень устал.Кухни не было вообще,хотя она была заявлена,не было даже чайника,чашек.Было только 2 стакана, которые они предлагали помыть за 20 евро.Из посуды были только 2 тарелки.Вместо кухни только микроволновка и шумный холодильник,который мешал спать.На ресепшене не помогают вообще.Попросили забронировать билеты,отнекивались всячески и ,в итоге,не забронировали.Вещи складывать некуда, есть шкаф, но там хранятся грязные ведра и тряпки,два грязных одеяла,которыми пользоваться невозможно.На лестнице сильно пахнет хлоркой,для аллергиков дышать невозможно.Такси мы вызывали сами.Апартамерты в лучшем случае тянут на 2 звезды
Genuine Hotels.com guest review
5 night romance trip Jul 3, 2015
Tatyana
RU
2.0 / 5Fair
Ottima la zona ma nessun un cambio asciugamani in 5 giorni. Bagno minuscolo.
Genuine Hotels.com guest review
4 night trip with friends May 28, 2015
A Traveler
IT
4.0 / 5Excellent
"muy Recomendable! Repetiré!"
muy recomendable! muy centrico. buena zona
Genuine Hotels.com guest review
2 night family trip Jun 16, 2015
Patricia margarita
MX
1.0 / 5Poor
"Une tromperie"
Une horreur!!!!! J'avais réservé un appartement et même sur mon mail de validation il y avait une photo magnifique!!, qui ne correspondait pas du tout à la triste réalité! Je me suis retrouvée dans l'immeuble rue Arénal, le plus bruyant des deux, au 4ème étage, avec 1 chambre de "bonne" séparée en 2 chambres!!! Un lit d'une place et demi qui touchait le mur d'un côté et de l'autre à peine la place de se faufiler. La salle de bain était sur le palier avec une minuscule douche dont les portes étaient cassées, un minuscule lavabo et avec de l'eau froide uniquement et un WC. Un bruit incroyable, même jusque là haut sous les toits!! Les persiennes cassées : il n'y avait plus que le cadre tout autour!!! Le deuxième jeu de clefs n'a pas été remis à l'arrivée = galère pour l'organisation! Enfin, un cauchemar!!! Par contre, le ménage était absolument parfait. Avec serviettes de toilettes, gels douche et rouleau wc.
Genuine Hotels.com guest review
5 night family trip May 14, 2015
A Traveler
FR
3.0 / 5Good
"Tre giorni a Madrid"
A parte l'ottima posizione centrale (in pieno centro, a pochi passi dalla attrattive principali e ben collegato con i mezzi) il resto non è sicuramente all'altezza. Quinto piano senza ascensore (cosa non specificata al momento della prenotazione), avevo richiesto un letto aggiuntivo e arrivando in piena notte dall'aeroporto scopriamo che manca ( il giorno dopo scopriamo che era stata aggiunto in un altro appartamento non richiesto, come soluzione temporanea ci è stata proposta una stanza separata); il segnale wifi era molto molto scarso, tanto da funzionare bene solo sulle scale. L'appartamento in questione era molto più spoglioche nelle foto e neanche particolarmente pulito e il bagno molto piccolo (però con finestra). Sicuramente allo stesso prezzo si può trovare di meglio.
Genuine Hotels.com guest review
3 night trip with friends May 15, 2015
Marta
IT
1.0 / 5Poor
"Hostel"
Un engaño.Baño compartido para seis personas . La recepción del hotel muy lejos de donde están las habitaciones.Para aparcar casi imposible.Un desastre.
Genuine Hotels.com guest review
1 night romance trip Apr 26, 2015
Asíer
ES
3.0 / 5Good
NO DEBERÍAN PERMITIRSE EL ESTADO DE SUCIEDAD QUE TIENEN LAS PAREDES, DADO QUE LE QUITAN VALOR Y CALIDAD AL APARTAMENTO, APARENTANDO FALTA DE LIMPIEZA, NO SIENDO EL CASO. DEBERÍAN REALIZAR OPERACIONES DE MANTENIMIENTO, PARA EVITAR QUE LOS CLIENTES COMO EN NUESTRO CASO SE QUEJEN COMO NOSOTROS DEL MAL ESTADO DE UNO DE LOS COLCHONES. TAMBIÉN DEBERÍAN AVISAR DE QUE ES UN 5º SIN ASCENSOR PARA AL MENOS LO SEPAN LOS CLIENTES.
Genuine Venere guest review
Other trip Apr 6, 2015
A Traveler
ES
2.0 / 5Fair
"Mal"
Pagamos unas conficiones que no se nos ofrecieron.La calefaccion sin funcionar .Muy mal para el precio que pagamos !
Genuine Hotels.com guest review
1 night romance trip Mar 20, 2015
A Traveler
ES
2.0 / 5Fair
"Sin elevador"
Es un edificio sin elevador, nos toco en el 5to piso y último. Para subir maletas y subir muchas veces es un caos y cansado. Las camas viejas y en mal estado. No hacen limpieza y dejan muy poca reservas de papel higiénico y de limpieza. Lo único bueno es lo céntrico. No recomiendo el lugar.
Genuine Hotels.com guest review
3 night family trip Mar 12, 2015
Roberto
MX
4.0 / 5Excellent
"good place for trip"
Everything is perfect except that you can hear voice from the room next to yours.
Genuine Hotels.com guest review
3 night romance trip Feb 15, 2015
YU HSUAN
TW
4.0 / 5Excellent
"Ubicación y amplitud"
Gran apartamento. Situado a 300 metros de Puerta del Sol. Muy amplio. Cocina sin horno. Tiene lavarropas. La presión de agua caliente es pobre, dps de uno o dos baños, hay que esperar unas horas. El precio, razonable. Madrid es una ciudad cara. En la puerta del apartamento encontramos a la Chocolatería San Ginés y una gran variedad de dispendios de comida. Recomendable.
Genuine Hotels.com guest review
2 night family trip Feb 16, 2015
Carlos
AR
4.0 / 5Excellent
Es perfecto para alojarse en el centro. Buena relación calidad-precio. Lo único malo es que alquilamos un apartamento para 6 personas y sólo había 2 habitaciones y 1 sofá-cama
Genuine Venere guest review
Other trip Feb 17, 2015
A Traveler
ES
4.0 / 5Excellent
"Buena opción para visitar Madrid"
Destaco en primer lugar la ubicación espléndida de este alojamiento. A metros de Puerta del Sol y todo lo ello representa. Muy amplio, muy limpio, muy cómodo. Tener en cuenta que son apartamentos antiguos y que no hay ascensor para cargar las maletas.
Genuine Hotels.com guest review
2 night family trip Jan 27, 2015
Carlos
AR
4.0 / 5Excellent
"Séjour agréable dans une chambre bruillante"
Chambre spacieuse et propre au départ mais aucun service de ménage par la suite. Aucune chaîne francophone sur la télé qui marche très mal La Clim le frigo et la ventilation de la salle de bain font trop de bruit
Genuine Hotels.com guest review
3 night romance trip Jan 20, 2015
A Traveler
FR
4.0 / 5Excellent
"Nice stay"
Great in general in terms of the money value. Yet, ik also has some problems withits facilities e.g. Hot water unavailable.
Genuine Hotels.com guest review
1 night trip with friends Jan 13, 2015
A Traveler
KR
2.0 / 5Fair
"비추"
화장실 샤워실이 공동이고 너무 좁아서 제대로 못씻었구요. 5층까지 짐들고가는게 너무힘들었어요. 리셉션도 아침일찍 안열어서 빵집에서 기다렸네요..ㅠㅠ 가격은 저렴하지만 추천하고 싶지않아요.
Genuine Hotels.com guest review
1 night family trip Dec 29, 2014
HYEJIN
KR
3.0 / 5Good
"Verkehrsgünstiges Hotel mit guter Verkehrsanbindun"
Wer keine zu hohen Ansprüche hat, sondern nur eine günstige Unterkunft in der City sucht, ist hier gut aufgehoben. Wenn man am Tage anreist, ist es kein Problem, 5 Minuten entfernt den Schlüssel für das Zimmer abzuholen. Das Bett im Zimmer (4. Etage) hat eine vernünftige Matratze. Das Zimmer ist sauber. Handtücher und Duschgel wird bereitgestellt. Kein deutsches Fernsehprogramm. Toilette und Dusche in einem Raum im Gang. Die Dusche funktioniert einwandfrei, ist aber nicht sonderlich gepflegt. Es gibt lediglich einen Kühlschrank für alle, eine Mikrowelle und ein paar Tassen, 2,3 Teller und etwas Besteck. Ein Essen zubereiten kann man nicht, aber um sich einen löslichen Kaffee zu kochen reicht es. In 500 m Entfernung kann man sich für 1 Euro ein Brötchen mit Schinken, Käse oder Salami , zwei Häuser weiter bei Mc Donald einen Kaffee für 1 Euro kaufen. Auch sonstige div.Möglichkeiten zu frühstücken im Nahbereich.
Genuine Expedia guest review
Other trip Jan 11, 2015
A Traveler
DE
4.0 / 5Excellent
"bien"
bien x el precio y excelente ubicacion
Genuine Hotels.com guest review
1 night trip Dec 20, 2014
Victor
CR
5.0 / 5Outstanding
Bellissima struttura nel pieno centro di Madrid. Accoglienza ottima e calorosa. Camera a 3 letto spaziosa. Ci ritorneremo sicuramente ogni volta che soggiorneremo a Madrid.
Genuine Venere guest review
Other trip Dec 10, 2014
A Traveler
IT
4.0 / 5Excellent
"decent"
Convenient, good location, good offer for the price.
Genuine Hotels.com guest review
1 night family trip Nov 28, 2014
A Traveler
JP
4.0 / 5Excellent
"コスパ良し"
コストパフォーマンスの良いホテルでした。
Genuine Hotels.com guest review
1 night family trip Nov 25, 2014
A Traveler
JP
3.0 / 5Good
buena,e viajado con amigos,esta muy bien la ubicacion y con el personal no tuve ningun tipo de relacion.
Genuine Venere guest review
Other trip Nov 25, 2014
A Traveler
ES
2.0 / 5Fair
"À qui la faute ?"
Mauvaise surprise : on est logé au 9 de la calle Bordadores,- là où est censée se trouver la réception de l'hôtel en théorie situé au 10 de la calle de Arenal et dont on nous explique qu'il s'agit d'une demeure vétuste et dépourvue d'ascenseur! Adieu donc le beau studio en photo chez Hôtels.com ... Mais bonjour donc à l'ascenseur le plus poussif qui soit dans un immeuble "cacaille" et bruyant doté de tout petits logements où le ménage n'est fait par personne pendant votre séjour. Mais il est vrai qu'"on n'a pas eu le temps de modifier le site internet" ...
Genuine Hotels.com guest review
4 night family trip Nov 13, 2014
A Traveler
FR
5.0 / 5Outstanding
Muy conforme con el departamento y con el servicio...
Genuine Venere guest review
Other trip Nov 17, 2014
A Traveler
ES
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