All hotels in Boracay Island, Philippines
1 room, 2 adults
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3.1 / 5Good

Score breakdown (from 20 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    3.4
  • Comfort
    3.5
  • Condition
    3.4
  • Neighborhood
    3.1
5.0 / 5Outstanding
"Secret of Boracay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Our stay was great at the Palms! We enjoyed the quiet location near the end of White Beach. Lots of restaurants within a 5 minute beach walk. The hotel is not on the beach, but very secure and safe place with the best staff on Boracay. The walk to the beach is only about 200 meters, there is 24 hour security staff and the hotel offers free shuttle to D'mall every hour from 9 till around 10 or 11 p.m. We enjoyed the breakfast buffet and the staff was always trying to help us with anything we needed.
Genuine Hotels.com guest review
5 night romance trip Jan 20, 2014
Buckeye nation
US
3.0 / 5Good
"Great hotel, not as convenient to beach"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
We booked a 3 bedroom suite and the accommodations were great. There was ample space for the six of us and we managed to share the 1 bathroom. The full kitchen was convenient. The staff was great. Breakfast was offered every morning and there was a convenient shuttle service to D'mall as it wasn't walking distance. The Palms was on the far end of Station 1, but beach access was not convenient. There was a path to take towards the beach and no specific place to be able to set up a spot. It would have been nice if The Palms had contracted with Friday's or Discovery Shores to allow guests to also use their beach beds. The pictures on the website show beach loungers, but that is not the case. I specifically wanted a hotel that was directly on the beach, but this wasn't it. There was also construction going on at an adjacent site, so the pool use was best in the early evening. Overall, if this hotel was right on the beach, it would have received a higher rating from me.
Genuine Hotels.com guest review
2 night family trip Jul 22, 2013
Tracie
US
3.0 / 5Good
"Curate's Egg"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
If you want to be at the quiet end of the beach, this is a good location and you may get a competitive price from them. It is about 4 mins up the hill from the farthest end of White Beach. The pool is nice. The staff wants to please, but is in reality a bit 'Fawlty Towers'. The food is not good, but then you can just walk down to Fridays or some other place. For me it all comes down to the price you can for this place. If it is a significant discount to Fridays, then it is a deal.
Genuine Expedia guest review
Other trip Oct 8, 2012
A Traveler
US
4.0 / 5Excellent
"Nice, relaxing place"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Quite comfortable overall & mostly nice & helpful staff.
Genuine Expedia guest review
Other trip Sep 14, 2012
Cliff
US

The following English reviews were posted by hotels.com guests from other countries:

1.0 / 5Poor
"beware"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
new hotels being built all around hotel. within 2 yards from pool. pool out of use, constant building work. nothing like photos advertised. very disapointed
Genuine Hotels.com guest review
9 night romance trip Feb 5, 2015
Grant
GB
2.0 / 5Fair
"Tub and Pool Malfunction"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Clean bathrooms should be well maintained. Our suite had a leaking tub. Had to transfer. Swimming pool wasn't clean due to malfunction of water filter machine; but allowed to swim in one of their alternate hotels. Hotel personnel were most helpful & apologetic.
Genuine Expedia guest review
Other trip Jan 28, 2015
ikabod
PH
3.0 / 5Good
"Close to the beach but no seaview"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Unfortunately, we arrived late due to a typhoon but they held our room for us. It was a generally nice hotel, however it was not as advertised. There is no longer a seaview, as another property is being built. The pool was full of sand because there vaccuum wasn't working. It is very close to the beach, about a 2 minute walk, which is nice. The breakfast included was delicious. Nice hotel but I would search elsewhere for my next stay.
Genuine Expedia guest review
Other trip Jan 5, 2015
Jessica
CA
4.0 / 5Excellent
"It was nice"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    4.0
I got most of the things that I asked for. A seaview room, a king sized bed, flatscreen tv with cable, a nice bathroom, and above all, a hotel with a good pool. The main thing that lacked in this place was good wifi access. Everybody had to go to the lobby just to get free internet. Such a big hassle, that really threw me off. Plus the photos from their main website was deceiving, this is not a beachfront hotel. We had to walk down and cross some boats just to get to station 1's shore. The wood railings by the cabana also badly needs to be fixed. The staff was really nice and friendly tho.
Genuine Hotels.com guest review
3 night romance trip Mar 5, 2013
Carlo
CA
4.0 / 5Excellent
"great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
we had a very pleasant stay at this hotel. Clean vey friendly staff, not far from the beach good transport to and from the Dmall. all in all we enjoyed our stay and recommend this Hotel to anyone
Genuine Expedia guest review
Other trip Jan 7, 2013
Hans
AU
2.0 / 5Fair
"Low value for money"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
The positives first. This hotel is very well located even if it is not directly on the beach. Also the staff are all very friendly and especially the staff in the restaurant / bar do we very well. Unfortunately their colleagues at the front desk are not nearly as professional or competent. In addition they advertised and promised sun loungers on the beach were not available and beach towels were hard to come by most days. My friends had a partial ocean view room, which rather than the ocean only offered a view directly into the new hotel being constructed about 1.5 meters away. These things are not minor nuisances as these are things that are promised and you then get annoyed that it is not delivered. I would not stay there again, and as Boracay is full of hotel options I would recommend leaving this one very far down on the list.
Genuine Hotels.com guest review
6 night trip with friends Dec 28, 2012
Kasper W
PH
2.0 / 5Fair
"Terrible customer service, hotel not for romantic"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
I booked this hotel for my honeymoon, big mistake. On arriving, I requested for a sea view room and was instead given a room which overloooked a construction dump, despite having informed reception that we were on our honeymoon. It was all downhill from there. Everytime we went out, the door would lock shut and not open with the key card. We would spend ages waiting for the door to be unlocked. Imagine returning after a day out!! After this happened about 10 times over 2 days, I asked for a change of rooms and was refused again!!! On the day we left Boracay, we wanted to book an airport drop off. Now my booking confirmation email specified a certain amount. On asking the front desk,they quoted a figure much higher. When I showed them the reservation email, the lady mumbled something about old rate and new rates. The only good thing I have to say about this hotel are the hotel boys.They are pleasant and helpful. Boracay is a lovely place, but this hotel can spoil the whole experience. For once I had discounted customer reviews while booking this hotel and it spoilt my honeymoon. If you are looking for a budget hotel experience, then this hotel will be suitable. But this hotel is needlessly on the expensive side. I have never had such terrible customer service anywhere else in the world,not even from budget hotels. If you are looking for a romantic experience or creating some good memories, stay away from the Palms!! Heed the bad reviews on here,they are here for a reason.
Genuine Expedia guest review
Other trip Jan 4, 2013
WasOnHoneymoon
GB
5.0 / 5Outstanding
"Excellent Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Our room was very big, clean and excellent value for money. The staff at the reception desk, dining area and also cleaning/maintenance are very friendly and ensure guests are well looked after. The Hotel itself is located in the Station One area, which is the best part of the main tourist area and only a short walk to the beach. A free shuttle van for guests operating every hour from the Hotel to the main shopping locality is a real bonus.
Genuine Expedia guest review
Other trip Oct 21, 2012
Janice
AU
5.0 / 5Outstanding
"Hidden Beauty"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I stayed at the Palms for 4 days and had a wonderful time the staff were friendly and helpful The rooms were spacious and elegantly furnished with housekeeping everyday The room opened out onto a balcony with a breathtaking view of the sea. The hotel provided a free regular shuttle bus into the village centre, which was only 5 minutes away. All in all it was great value for money.
Genuine Expedia guest review
Other trip Aug 1, 2012
Ian
GB
4.0 / 5Excellent
"Located at the far end of station 1"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
First, the hotel is high-end with quality furniture and fixings. Second, food is great. Third, they were very strict with visitors; it was already irritating. Fourth, the location is at the far end of Station 1 where there are no bars or "gimmick" places and trike fare costs double than other Station 1 hotels or inns. But you have the beach to yourself.
Genuine Hotels.com guest review
4 night family trip May 31, 2012
A Traveler
PH

The following reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
"기대가 없다면, 그냥 저냥"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
예약이 늦어서 급히 예약 가능한 리조트 중 선택으로 장점은 없었습니다. 건축 초기에는 좋았을 것 같지만 지금은 발코니 바로 앞 공사인 리조트가 있습니다. 수영장에도 시멘트 가루가 떨어지고... 해변은 좀 걸어가면 있지만 녹조가 가장 심하고 스테이션 2까지 가기에는 너무 멉니다. 조식도 형편없고 방정리 후 물, 비품 보충도 별로고 그다지 할 말이 없습니다
Genuine Expedia guest review
Other trip May 3, 2014
Eddie
KR
3.0 / 5Good
"性价比一般"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
离海滩较近,但没有私家海滩,距离DMALL有点远
Genuine Hotels.com guest review
3 night family trip Aug 9, 2013
A Traveler
CN
4.0 / 5Excellent
"5分鐘到s1海灘, 有接駁車到dmall, 整體還算不錯"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
四人住宿四晚的兩房一廳房型, 主臥室還不錯. 另一個房間幾乎沒裝潢, 只有一個浴室稍嫌不便, 設計稍嫌不良, 沖澡會弄濕地板. 沒有盥洗用品. 房間裡並無wifi, 要另外付費. 只有大廳可以wifi速度很快.早餐不好選擇非常少. 接駁車到晚上十點來回dmall一小時一班. 走到s1海灘五分鐘, 但因為無私人海灘, 建議可以去附近別的飯店點杯飲料就能有躺椅( discovery跟fridays不允許). 一路走到s2 dmall約30分鐘.
Genuine Hotels.com guest review
4 night trip Apr 11, 2013
A Traveler
TW
2.0 / 5Fair
"Regretful"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    2.0
our room "DOOR LOCK" was out of order. We (my family) waited for 2 hours in front of the door. there was no manager. amazingly... Nobody said "sorry"
Genuine Hotels.com guest review
2 night trip Feb 16, 2013
YOP
KR
3.0 / 5Good
"性价比不高的酒店"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
位置在S1的最北,但是酒店步行到沙滩至少需要5分钟,我订酒店钱忽略了这个是重大失误。客房比较宽敞干净,舒适度还可以,但是不提供任何洗漱用具。服务态度不错,对你的需求都能够有回应,但是餐饮很简单,对这方面有要求的朋友尽量别在酒店里用餐。也许前两天住的Monaco suites太满意了,所以觉得Palms 性价比一般。
Genuine Hotels.com guest review
2 night trip Feb 5, 2013
Alex.R
CN
1.0 / 5Poor
"最低の眺望"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    1.0
おそらく9割の部屋から見えるのは、とても残念ですが目の前に建築中のビルだけです。
Genuine Hotels.com guest review
3 night trip Dec 28, 2012
MASA
JP

TripAdvisor reviews for The Palms of Boracay

Overall rating:Based on 48 traveler reviews

Most recent traveler reviews:

Overall Rating
"Varning - the worst view in the Philippines"
01/03/15 LillaKanin
This was not at all what we expected, and we are very disappointed. Why? Very high price 7000P/night and the worst view we ever seen in at a hotel. The entire surrounding is a construction site. Dirty and horrible. There tree nice things I can say, sweet staff, good breakfast and "good standard" of the rooms. However it was raining at our visit, and we were on the 3rd floor and the roof was leaking water. Not little but LOT! Also in the spotlights with the electricity. This is dangerous. Water and electricity is never a good combo. We told the staff and they did not understand. Since there was water everywhere it was Easy to slip and hurt yourselfe. Also the toilet was leaking. They tried to fix it, but without Succsess. I feel really sorry for the staff to work at a place like this. I will try to get our money back. This was the most expensive staying and the worst :(
Overall Rating
"Good Staff service but hotel needs fixing"
10/12/14 Jinj1002
The Palms in Boracay is located at the more quiet area of Boracat, Station 1. However it is not a beach front hotel (2 minutes walk to the beach) so we had to rent beach beds at another hotel so we can hang out at Station 1 area. Luckily, our visit wasn't during peak season so the resorts at the beach front had spare beds to rent to us. The hotel is nicely designed but obviously needs some fixing. Our stay took place during rainy days and we are surprised to find the staircase and hallway (4th level) wet from leaks on the ceiling. These are such dangerous hazards. I don't understand why we were assigned on that floor even if the hotel is not booked. Can't count on the view because it is basically surrounded with other buildings under construction. The staff are very well mannered, pleasant and friendly. Good service delivery from everyone from Guards, bellboys drivers, reception, housekeepers and restaurant staff. If it were not for the staff, this would not have gotten my 3 stars.
Overall Rating
"PALMS OF BORACAY RESORT in Station 1 Boracay"
06/03/14 rubyrrodil Cebu City, Philippines
My family and i just got back from our 4d/3n vacation in Boracay. We stayed in Palms of Boracay in Station 1. The hotel is generally ok. they have really big big rooms and friendly staff. They have big swimming pool too. Though its quite far from Station 2 where the all night party is happening, they have a shuttle that will take their guests to D'Mall Station 2 every 30 minutes. or else, you can easily ride a tricycle and pay p60-100 for all 5 passengers. the resort is just a short walk to the beach shoreline. Perfect place for Honeymooners
Overall Rating
"Wonderful"
06/03/14 Ben_Cherie Brisbane, Australia
My Fiance and I stayed with Palms of Boracay Oct 2013. The staff here were so accommodating and friendly and our room was beautiful and clean. We arranged with them and their PhWedding associates to organise our wedding ceremony via email and facebook from Australia. They all did an amazing job and our wedding day was perfect and memorable. From all the little details to the big ones, they did it all and well. We can't thank you all enough. Fantastic holiday and the most amazing wedding. You guys couldn't have chosen a better ceremony location for us. All our guests were wow'd. Thankyou Thankyou Thankyou. We also loved how this hotel was situated in the quieter, relaxing area of Boracay Beach, but yet close enough to everything either by walking or shuttle.
Overall Rating
"The worst ending for our honeymoon!!!"
04/19/14 Yael Gilli A
It's a construction site! Stay away from this horrible hotel! The worst service ever!!!! This supposed to be our honey moon, we couldn't think of a worst ending then this! Not even a hot sower...! And when we asked to fix it, they said this is how it is!!! STAY AWAY FROM THIS TRASH! Towels are served dirty, bed sheets have stains. We can't wait to leave this place!!!
Overall Rating
"There're like 100 or more hotels on the island so yeah stay away if you can..."
03/08/14 lazycatQtraveler
We stayed 2 nights in this hotel and we were all very disappointed. When we first walked in this hotel we could only see the construction sites around the hotel and we regretted to book it ahead... But I was too late all the money was already paid off. The water in the pool is filthy, covered with a layer of oily stuffs and besides it, also a construction site, very ugly view from everywhere in the hotel... And they just kept forgetting things with house keeping in several rooms, like toilet papers, water bottles.. And they only offer water bottles the first day not each day, if u need them the next day u will need to pay extra money for it, it was very unpleasant 'cause it's just the basic things... Other problems...broken fridge or full of mould, hot water didn't run constantly, noise form the construction in the rooms, bad design in the shower( it just flooded in the bathroom every time u have a shower), pretty bad condition in the bathroom(broken bathtub and wasn't clean at all !), very very poor breakfast, don't even provide drinking water or tea... There only 2 shuttle buses, and they only run one at a time! It was totally not enough for everyone in the hotel, and since this hotel was full if Chinese tourist group, there's not a chance u can get on the only bus..! So if u gonna stay there prepare your money for cabs! Ok ! here comes the few good things, the room is spacious, location isn't too bad, not far from the nice beach, some staffs were friendly( some were not!) But our recommend is 'try not to stay here!'
Overall Rating
"Fantastically Awesome"
12/27/13 Harryna23 Singapore, Singapore
Me & husband was amazed by the warm hospitality from the staff. We were late cause our flight was cancelled from Cebu due to bad weather in Boracay. We were not able to reach Palms of Boracay by telephone. We began to worried n panic incase our room got cancelled. Upon arrival to the resort, we were welcomed by the front desk ladies. They knew about the flight cancelled n they waited for us patiently. They knew that we r very tired and exhausted. The staff expedite the registration n quickly assist us to our room. The jacuzzi suite was awesome n perfect. It was my husband bday and the front desk team did an excellent job by decorating the room with cake and balloons n candle n not forgetting the card. We r very suprised indeed. Till today i still remember his shocking face n his neverending thank you. My whole experience in Palms for 3 days was juz perfect. I will return to Palms when Im back in Boracay again for holiday. Thank u very much to the staff of Palms. Keep up the good job guyz. God bless. :)
Overall Rating
"Stay away from this disaster!"
10/20/13 patriot357 Irvine, United Kingdom
MY husband, daughter and two young grandchildren, together with myself were booked (and pre-paid) into the Palms for 5 nights (9th to 14th October) We stayed exactly 20 minutes. The hotel was almost derelict at first sight, very few lights on. Our apartment was up five flights of stairs (third floor) 3 bedroomed with a very small unsafe wooden balcony overlooking the building sight. Simply navigating the dark stairway would be impossible for us two senior citizens and the 4 year old. The who;;e place was depressing with a "Bates Motel" air about it !! We would rather give up on the money spent than risk a night there - BEWARE!!!!!
Overall Rating
"Generally, its a nice hotel to stay at"
08/28/13 Carleeeeetos Toronto, Canada
I planned a trip with the girlfriend for our 25th birthday, we had our birthdays close together so we decided to spend a couple of days on this popular island when I visited the Philippines again after so many years. I was born and raised in Manila, now living permanently in Toronto. I've visited Boracay a couple of times in the past so I was very familiar where to go. This hotel was okay, it was nice but definitely not one of the best on the island. It was located at the very end of station 1. Pictures from their website can be deceiving, THIS IS NOT A BEACHFRONT HOTEL. Even the driveway looked bigger and fancier in their photos. Guests pretty much had to walk down this narrow street, which isnt that far from the shore. This hotel is even farther than Discovery Shores where I originally wanted to book with, 2nd choice was Tides Boracay. I believe a stroll along the beach going to Dmall would take about 45 min depends on how fast or slow your pace would be. Altho most hotels in boracay offered shuttles every hour going towards the middle of the island and back. People just had to wait by the grocery store at Dmall. Its an interesting scene tho coz you'd see almost all of the beachfront hotels, a bunch of restaurants and bars along the way. It was quite romantic now that I think about it. The hotel was nice and clean, it had its own pool which was a must for me for night swimming. Breakfast food here was okay, but there's nothing too special about it. I guess the hotel tried to keep up with the Filipino motif. Im not a picky person but I just dont see myself eating pancit in the morning, not really my favourite Filipino dish. They had better food to offer in the menu tho. Room service was also great. Food was worth it, decently priced and was great for sharing if you really wanted to. We ordered two dishes. I can say we were both very satisfied with that specific meal coz we got lazy to eat lunch elsewhere. They tidy up your room everyday without really asking for it. I just cant remember if they had a safe inside the room. We never had security problems tho. The room was as nice as I expected it to be. It was great if you wanted to "stay in" for the day. I pretty much booked with different hotels during this Asian trip so I dont really remember what exactly it had in the room aside from the flat screen TV, a king sized bed, and an A/C directly pointed towards the bed. Oh it had a table for two and a small kitchen where plates, cutlery were available. It also made things organized for the snack that we bought at the grocery store. I really liked it a lot, its just weird how the water goes everywhere in the bathroom even when just taking a regular shower. They had this glass partition between the tub and the toilet and that was it. There was no glass sliding door or anything to block the water from dripping all over. During our stay here, we noticed that their facility badly needed renovations esp for the Cabana that they had, it wasnt exactly safe to go up there coz the railings needed to be fixed. They had poor internet access also. We had to go to the lobby just to go online. Also, don't expect to get a great view of the ocean coz they only have 4 available rooms that offers a scenic sea view. I was just lucky that I knew one of the managers from my college days so she specifically gave us that room. Overall, I didnt regret booking with this hotel. Its just that there are better hotels that charge the same with better facilities. Only book here if you get a great deal out of it, like our rates were 50% off each night which already included breakfast.
Overall Rating
"If you can get a deal, this hotel is good."
05/22/13 KittyKate_11 Sydney, Australia
We stayed at the Palms in April. We purchased an online Groupon deal which made it roughly AUD $110-120 per night. The Palms advertise for almost double this elsewhere. To put it simply, this hotel is good if you get a good deal, if you pay double what we paid, it's not worth it. + Rooms are great: they are big, designed nicely and are modern & clean. Shuttle goes every hour so it's really convenient. Staff are lovely too. - Apart from the rooms everything else in the hotel is needing a paint job/uplift - especially in the reception areas. All the gardens are a bit rough and everything just looks tired generally. The pool is uninviting, the water was a murky-white colour which looked like it had enough chlorine to any kill-low flying birds. Breakfast is very repetitive and variety is lacking but you do get eggs how you like it on toast, noodles etc. Need to know: The location is about a 5-10 minute shuttle drive from the main area. The beach is a 5 minute walk from the Palms and when you hit the beach you need to keep walking left, past fishing boats etc. until you get to Friday's hotel as this is where the beach starts getting really nice. We actually used Friday's beach chairs for the day (you need a minimum spend for lunch/drinks to cover the hire of the beach chairs etc. which was minimal).
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