"It could have been great, but..."
Overall the apartment was really nice, but unfortunately we can only give two stars out of five. Reason is that we came on Sunday, but they expected us on Monday - so it was difficult to get the key. When the first of us arrived they did not know anything at the reception, and it took a long time to get in touch with the company over the phone. So we […] had to wait hours before we could get in. And then the contact had to go to the office (across the street) to get things - which took a long time. We were promised sheets for the third person in our group, but we never got them. It later turned out that the contact gave it to someone in the reception. But that did not help us. We waited (hungry and tired after a bus trip) a long time without getting what we needed. Sheets came the following day. Anyways, the apartment was nice and clean and I guess that other guests have had perfect experience with them, as they were clearly confused because of the mix up of dates. Also, because the wifi had changed name, we did not have wifi connection the first day. When we found the right wifi connection it worked fine. The contact was very friendly also. Read moreGenuine Hotels.com guest review
"Excelente localização no Bairro da Procidencia"
Ficamos muito satisfeitos com o atendimento e educação tanto do pessoal da portaria como da Rute, responsável pela parte administrativa. Solicitamos através da Rute um serviço de translado ate o aeroporto na madrugada, e fomos pontualmente atendidos. Ótimos restaurantes ao lado do apartamento, adoramos o Le Fournil. O apartamento tem um espaço perfeito […] para casal com 1 filho, a cozinha nos auxiliou muito por estarmos com criança, o que fez uma grande diferença. A limpeza deixou um pouco a desejar, mais como só ficávamos a noite no apartamento, foi suportável. A localização foi perfeita, próximo de tudo, farmácia, supermercado, padaria, lojas, igreja, encontramos tudo que precisávamos. Indicamos com certeza. Read moreGenuine Hotels.com guest review
Localização muito boa com estação de metrô a porta, supermercado ao lado.Genuine Hotels.com guest review
"Apart Hotel muito bem localizado."
Ótima Estadia de 8 dias> Apart Hotel muito bem localizado com uma estação de metrô na porta do Hotel, fica 50 m da principal e melhor avenida da Providência, com muitas lojas, restaurantes, 8 quadras do melhor Choping de Santiago (novo) junto ao moderno e maior edifício da America Latina com 53 andares, Pessoal da portaria e Administrador super atencioso, […] enfim vale a pena ficar neste Apart Flat muito bem equipado, e uma linda piscina no terraço no 22º andar e ótima vista da sacada das cordilheiras dos Andes com bela neve cobrindo a mesma. Read moreGenuine Hotels.com guest review
05/06/14 mockduck Brighton
The apartments were safe, comfortable and very well located, being right next to a tube station. The staff at the reception desk helped us out with our taxi back to the airport, despite the fact that neither of us could speak each other's language. Would have liked to use the roof-top swimming pool, but it was a bit cold for that. Never mind, we really enjoyed the views from the roof. If you are sensitive to noise, you should know that on my level, at least (5th floor) there was traffic noise and at one point, a lot of dog barking!
"Brilliant home from home"
10/30/13 A TripAdvisor Member
Having spent many weeks travelling with different hotels what a relief to find a superb apartment with views to die for in the most upmarket area of Santiago Contemporary and clean with daily maid service office on site and there own transport to pick you up from the airport or go on excursions Really friendly people they deserve to do well Metro at entrance loads of bars and shops couldn't be better
"Santiago at your feet"
05/12/13 Grabitaly bologna
Great location in Santiago-Providencia. We stayed at the Apart Hotel Capital for two nights and we recommend it. Good friendly service, including airport pick up, answering questions, providing directions and helpful guidance for the city. the Hotel is part of a 22 stories tall, is on top of the Manuel Montt Metro Station, surrounded by many restaurants and shops. However be informed the building is between two busy streets. There is daily housekeeping, a small gym and a rooftop barbeque area used by booking with the 24 hour concierge, and a little pool. Parking included. It’s a cozy location to reach all parts of Santiago.
"Nice apartments in great location"
01/18/13 relwyn Asheville NC
The staff was terrific. Sebastian was very quick to answer questions by email or phone and helped up get settled when we got to the apartment, as well as arranging airport transfers. Sebastian's English is very good which was helpful. Francisco was also very helpful and even though he spoke no English we managed to communicate. The apartment is located in a great spot with numerous good restaurants and bars as well as the Metro just outside the door. If you use the Metro, which is very convenient to get around the city, be aware of pickpockets. The apartment was a good size for a couple to spend a week in and the furniture was comfortable. The rooftop pool was very nice. A small supermarket and a pharmacy a just around the corner. Everything was very convenient. Wifi and Direct TV with flat screen worked very well. The apartment has A/C although Santiago can be quite hot in the summer and the hot sun came into the apartment every afternoon. Reflective curtains would have been nice to keep the heat out.
"Great location, wouldn't stay there again"
01/04/13 zentree Christchurch, New Zealand
I'm torn about this place. On the one side, location is great, literally a few steps from the subway station, which makes moving around Santiago quite easy. There are also several places where to eat not far from there. The studio apartment was also very clean. On the other side, I found the noise unbearable and the setup uncomfortable, which I'll explain below. I arrived on a Sunday and the concierge of the building was not aware of my arrival. Then I discovered that the building has only the odd apartment as a hotel and the rest are just normal residences. This was tricky because the concierge (who doesn't work for Apartamentos Capital) was spending a lot of time trying to sort out my problem, but some of the residents were complaining about this because it was not his job to work as a hotel receptionist. Being trapped in this discussion after a 30-hour trip was not a good first impression. After *two* hours my apartment was available. The apartment did not have air conditioning, which in end-of-spring Santiago meant that either it was very hot with the windows shut or very noisy with the open windows. There was a noisy fan available in the room. The BBQ area looked OK, but the roof-top swimming pool is stamp size, so forget about really using it (I tend to book places were I can go for a swim). The place would certainly improve with air conditioning and a new door lock (the current one was stuck). Would I stay in the place another time? No, I rather go to a different 'proper' hotel and avoid the hassle.
"Perfect location, comfortable home away from home"
11/19/12 TravelinSusan2010 Santa Monica, California
Looking for a great apartment in Providencia? I stayed at the Apart Hotel Capital for almost two months while on business in Santiago, and highly recommend it. Sebastian Delia, the proprietor, is a great guy, very responsive and did everything to make me feel at home, arranging an airport pick up, answering questions, providing directions and helpful advice. The Apart Hotel Capital is literally on top of the Manuel Montt Metro station so it's easy to get anywhere in the city, and there are many restaurants and shops within walking distance. I'm highly noise sensitive and the building is between two busy streets, but the street noise never kept me from sleeping (I turned on a fan at night to create some 'white noise' and that took care of it). There is daily housekeeping, a small gym and a GREAT rooftop BBQ area which we used a couple of times for parties (Sebastian helped arrange this). There is also a 24 hour concierge who makes sure the building stays secure. You can walk to Bellavista in one direction and to the entrance to the San Cristobal hill hiking trail in the other direction. It's a great place for an extended stay in Santiago.
"Muy buena ubicacion"
02/28/15 Sandyarg mendoza
El departamento esta muy bien ubicado, tiene la estación de metro Manuel Montt al pie del edificio. El dpto. que nos toco fue el 811 era amplio, luminoso con balcones. La cocina muy completa con todo lo necesario para cocinar, la habitación también es muy comoda,( cama, almohadas, aire acondicionado, televisión) hay internet en el dpto. que funciona correctamente. Todos los días se hace aseo menos los domingos creo. El dpto. muy limpio y funcional. Saliendo del dpto. hay varios lugares para comer, y un supermercado en la esquina. Nosotros llegamos un domingo y no tuvimos ningún problema con la entrega de la llave, en la misma recepción del edificio estaba todo. Tiene estacionamiento previo aviso.
"Muy buena ubicación...no asi la atención"
01/25/15 Javier62_50 Buenos Aires, Argentina
Reserve con bastante anticipación y luego de una búsqueda muy intensa este departamento sucursal Manuel Montt. Nosotros somos una familia de 4 personas y por los comentarios y calificaciones nos pareció lo más indicado. Respecto a la ubicación no nos equivocamos como tampoco al tipo de departamento que elegimos, muy moderno, equipado (aire, wifi, 2 baños completos, etc), cómodo y agradable. Pero el problema empieza al llegar cuando en la recepción nos dicen que ellos no tiene nada que ver con Apartamentos Capital y que no te pueden solucionar nada....de nada, ya que en el mismo edificio hay otro tipo de viviendas, pésima, mala, horrible atención de la recepción del edificio. El problema surgió por que habían cambiado la clave del departamento que me enviaron por correo electrónico. Fue muy difícil contactarme con el personal de Apartamentos, luego de más de una hora los pude ubicar. Y por último dentro de los servicios figura una piscina que esta clausurada desde abril, cuando pregunte en la recepción se me rieron en la cara y la empresa Apartamentos me ofreció ir a un edificio a la vuelta a usar la piscina, poco serio. Ya hace bastante tiempo que tengo la suerte de viajar y algunas veces poder hacer un aporte es esta pagina que me es muy útil, y la verdad creo que es la primera critica no muy buena que hago. Espero que sea un aporte para que mejoren el servicio porque el departamento lo vale.
01/11/15 Karla E
Primeiro a localização é ótima, ótima mesmo! O apart condiz com o anunciado. Gostei bastante e achei tudo bem pratico. Tem restaurantes, mercado, metrô, casa de câmbio, tudo em volta. Ficaria novamente lá.
01/03/15 luciana g
Son departamentos muy completos. Cuentan con servicio de limpieza. Tiene wi fi free pero nunca tiene señal. La única contra es que la administracion / recepcion no esta las 24 horas con lo cual es medio complejo la entrega y devolución de la llave. Tampoco cuenta con guarda equipaje.
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