"Good metro/central location."
Staff were eager to help, even through the language barrier.Genuine Expedia guest review
"Good metro/central location."
Staff were eager to help, even through the language barrier.Genuine Expedia guest review
"If you wanna feel at home"
This is an apartment hotel and very comfortable. Nice swimming pool on the deck and close to all you need. Safe, secure and great bed.Genuine Expedia guest review
"Nice apartment with some hotel services"
This hotel is actually an apartment building overlooking the Parque de Esculturas. Most of the rooms are rented or owned by Santiaguinos, although some belong to this or other hotels. The location is great in the middle of Providencia and very close to the metro. The one-bedroom apartment we rented was small, but well apportioned with a fully stocked […] kitchen and a small balcony. The pool was relatively clean and the building staff was very helpful with whatever we needed. The room was kept clean by daily maid service that was very accommodating to our late sleeping schedule. Be prepared to speak Spanish here, because other than the hotel office (open 9am till 5pm) there aren't any English services here. That was fine for us but may be surprising for others. Overall I would recommend this hotel to someone not afraid of speaking Spanish and getting around the city with minimal assistance. It worked well for our two week stay and I'd definitely consider it for our next trip to Santiago. Read moreGenuine Expedia guest review
"Nice hotel close to Commercial centers/restaurants"
Very nice hotel. 100% safety. Kindness staff ever.Genuine Expedia guest review
"Great location, poor cleaniness"
We stayed for few days. The location is fantastic, near the subway station, and walking distance of some touristic points, but all of that was ruined by the poor job of the maintenance; floor was dirty, but tub and tiles were simple disgusting! The small apartment has plenty of closet. The kitchenette can be a great deal if you plan to save money preparing […] your dinner, and there is a big supermarket around the corner, then again, cabinets are dirty, covered with dust and even broken... I just wonder if the owner of these apartments has visited their property in a while. Read moreGenuine Expedia guest review
Centrally located and only 30min from the airport. Many restaurants within easy access and bakeries and a supermarket within a few hundred metres . Only downside is due to its location it is a bit noisy so not recommended for a long stay...for us it was just a short stop over (2 nights) en route back home and so worked well. Apartments new and comfortable […] and well maintained. Read moreGenuine Expedia guest review
Good place to stay in a nice area. The apartment was very comfortable.Genuine Expedia guest review
"Poor Services , this is not a hotel ."
This a combination between apartments and a Hotel , no restaurants , no room services , after 5:pm you don't have any one to talk in regard services to your room.Genuine Expedia guest review
"This is not a hotel but an apartment rent"
This is kind of an "Apart Hotel" which is pretty common in Chile, new building and good clean etc., the office staff comes in at around 9AM. If you got breakfast included beware its in a cafe around the corner and the staff failed to provide the vouchers at times, however I have to say the staff was always trying to do their best so probably the senior […] management not quite there. The pricing for what you get is pretty good noting that I know my way around the city of Santiago so over all i would go back. Read moreGenuine Expedia guest review
"Good place to stay"
Room was small, but inexpensive, so no problem. Very close to Los Leones metro station, sculpture park, and lots of shopping/food, yet quiet late at night. There are several apart hotels in the building so have your paperwork ready so the front desk can tell you where to go to check into your specific apart hotel.Genuine Expedia guest review
"Good hotel for short business stays in Santiago"
The hotel is good, the kitchen is complete if you want to cook something, the location is very good in ProvidenciaGenuine Expedia guest review
"Great hotel -- exceeded expectations."
Exceeded our expectations. Great for business executives, renting a studio, or as in our case, a family of four. Staff was very friendly, and would go out of their way to make our stay a pleasant experience. Will definitely stay here again.Genuine Expedia guest review
"I would recommend this hotel to anybody!"
The service was excellent; the personnel very friendly and accommodating, the room was immaculate. I did notice certain differences on Saturday, but I assumed it was becasue they may have had a different cleaning crew because of the weekend. I was very satisfied with everything.Genuine Expedia guest review
"Great apartment complex!!"
We stayed in this apt for 3 nights, we got a 1 bed room On a 13 th floor wth an amazing View of the city. At first we were a little iffy being on a 13th floor in the sismic capital of south America. However it was amazingly safe. The apt in general was very comfortable, great access to the the pool on the 16th floor with amazing views as well. Great […] location being mins away from bellavista By taxi Or a few stops Away on the subway. Great spot in general. Read moreGenuine Hotels.com guest review
"no services provided whatsoever"
We were not given the access card for the pool and gym facilities, not even after requesting it explicitly from the manager. The room was not cleaned until the 3rd day of our stay, and even then it was only done at our insistance (at 5pm!!). We were not assigned a parking place (well, we were but apparently other guests were assigned to the same one […] so it was always occupied!). Each time we wanted to park, we had to spend at least 15min getting the receptionist to come to the garage and find some random free spot he thought would be ok to use. If al above wouldn't bother you, then for the rest you could enjoy the time in this 'hotel' because it is nicely located and has good views and a large balcony. Read moreGenuine Hotels.com guest review
"Pleasant Apartment in Providencia"
In the heart of the beautiful Providencia neighborhood, this is where you want to stay in Santiago. Surrounded by a wide selection of great restaurants and shopping, this is an easy-going yet sophisticated area. The property is on a quiet tree-lined street close to thoroughfares heading into the the city center and less than a block away from the metro […] station. If you have a rental car, you will appreciate the free underground parking here, it can otherwise be a challenge. The staff is welcoming and most, but not all, speak english. The small suite was stylish and comfortable with one caveat. I saw no evidence that there was any airconditioning, and it can get plenty hot in Santiago. Read moreGenuine Hotels.com guest review
"Management by Crisis"
The manager did not understand the concept of promise and reliance. No one spoke english. Our room was not available so we walked four blocks with luggage in tow and then back the next day, losing a day of vacation in the process. Dreadful experience!Genuine Expedia guest review
The location of the hotel is very good. The views from balcony are nice and the pool on the upper floor is quite attractive. However, the room was dirty and unkept and the hotel staff was not helpful. In fact when I was gone for the day on business they moved someone else into my room and left their luggage and personal effects in my closet and near […] the bed. They declined knowledge of the matter when I enquired and I did not appreciate having strangers in my room. Read moreGenuine Hotels.com guest review
Staff are not very helpful and we had to wait a while for someone to come and let us into our room. Also, the room had no AC unit and was extremely hot. Hotel far from downtown and everything seems to close super early and isn't open on weekends.Genuine Expedia guest review
"The room was clean, good location but Wifi is not"
Staff english is limited and was not very helpful. Taxi booked via satff to airport was dodgy one so made our journey nervous and scary experience. The taxi driver was avoing the toll way and took another route in an unknown direction towards the airport. We was so scary during the trip untill we seen the aeroporto sight.Genuine Expedia guest review
This was our 2nd stay at Departmentos Costa Nueva de Lyon and we were very pleased with the facilities in room 1310. A great view of Santiago yet high and quiet for a great nights sleep in a very big comfortable bed. The apartments are small but have all the things you need. There are plenty of good restaurants and shops and supermarkets close by. Also […] it is near buses and a metro. The manager was so kind to us and allowed us to stay on for a later checkout than normal. We really appreciated this as I had sprained my ankle and was unable to walk long distances. Breakfast is taken in a cafe nearby the apartments with a set meal of juice, cereal or toasted sandwiches or pastries and a coffee.We were very pleased with the service. The taxi from the apartments to the International airport is around 16000 Peso. Read moreGenuine Hotels.com guest review
"no internet, dirty pool, poorly equipped kitchen"
The apartment was nice and comfortable, situated in a nice area and near the subway Los Leones from where you can get anywhere you want. Sunbathing on the upper deck is very nice with views of the city. shopping is good in the area with several department stores in walking distance. I was dissapointed in a few things that were advertised but failed […] my expectations completely: The swimming pool water was probably not changed in months but instead filtered and topped up with chlorine to exhaustion. The water was so whitish you couldn't see the bottom of the pool or the lower halfs of kids that were swimming in it. So I didn't dare go in. The internet is a total farse. The bandwidth is so poor your connection fails every 20-30sec. Because of this it was impossible to get anything done, sending emails took 5x moe time than it would normally, as would loading any pages e.g. maps. Totally impossible to watch any videos. The last thing was that the cutlery was at a bare minimum. 2 knives that wouldn't cut, only one large pot and pan... The only thing this place is good for is if you spend all your time out and just need a place to sleep. Read moreGenuine Hotels.com guest review
Staff were wonderful, even though we spoke no Spanish and they no English, Google translate always saved the day. Good location, two blocks from Metro, lots of shops and restaurants and parks to walk to. Needs maintenance . The closet door fell off in my hands, no problem the custodian pulled out the last screw and took the door away. Just little things […] need to be maintained. Would stay again Read moreGenuine Hotels.com guest review
This place seems very much to be old student accommodation - it is somewhat small but still clean. I'm not sure if you could actually cook in the kitchenette; we didn't try, but it seemed as though it would have been a bit of a mission. Breakfast is really sub-par: it is given to you on a voucher basis through the cafe just around the corner. 1 small […] coffee or tea, 1 small orange (freshly squeezed) and one toasted ham and cheese croissant (the worst I've ever had in my life). You cannot change this, even if you offer to pay the difference. Good location, however. Try the restaurant across the road: Baco. Superb. Read moreGenuine Hotels.com guest review
"Pleasant and good location"
The room was alot smaller than I expected but apart from that it was greatGenuine Expedia guest review
This was a great hotel apartment! Good sized room, very clean and the staff in the office on the second floor do their best to help you out. The real jewel at this hotel is the pool on the 15th floor with a view of the mountains-incredible! I'd definitely stay here again.Genuine Hotels.com guest review
"Fantastic Accommodation in Santiago"
Fantastic location, comfortable spacious modern and well appointed, Staff Excellent!Genuine Expedia guest review
NICE AND RELAXINGGenuine Hotels.com guest review
Please note, that there is not a single person in the place, including the manager, who speaks a word of English! If you have any problems, you'll have a real problem communicating it..Genuine Expedia guest review
Hotel com bom espaço e uma boa cozinha para preparar rápidas refeições. Gostei bastante.Genuine Expedia guest review
"Localização fantástica! Recomendo!"
O ponto forte do apart-hotel é a sua localização! É fantástica!! Fica a poucos passos do metrô Los Leones, que é da linha 1, perto de ótimos restaurantes como Le Bistrot, Baco e El Giratorio, próximo a mercados e ao shopping Costanera Center, que é lindo e é onde fica o Hard Rock Cafe de Santiago. O Apartamento me pareceu menor do que as fotos sugeriam […] e tivemos dificuldades para guardar as malas, que eram grandes. Mas o apartamento é muito bem equipado, com cozinha e acessórios, cama grande e confortável, TV LCD de 32 polegadas e TV a cabo, boa varanda e água muito quente no banheiro. O elevador é impressionante! O mais rápido que já usei na vida! Existe serviço de quarto de segunda a sábado e cofre no quarto. Enfim, tenho só elogios e recomendo demais para casais que estiverem indo para Santiago! Read moreGenuine Expedia guest review
"Hotel agradável perto de tudo"
Gostamos muito do hotel. Fica perto do comercio cafés,mercados e lojas. Cozinha super equipada.Genuine Expedia guest review
A localização do hotel é ótima, próximo ao metrô, shopping, restaurantes e muito segura. Na verdade, trata-se de um residencial, o apartamento é simples mas todo equipado inclusive para quem gosta de preparar refeições, a cozinha tem de tudo um pouco: fogão, forno a gás, microondas, utensílios. Roupa de cama e banho trocadas todos os dias. Os porteiros […] e o pessoal da administração são extremamente simpáticos. Recomendo ! Para quem gosta de luxo e serviço de quarto, procure outra opção. Read moreGenuine Expedia guest review
Sempre que viajo, me preocupo mais com a localização do que com quantas estrelas tem um hotel ou pousada. Em Santiago não foi diferente, embora que não tínhamos o melhor café da manhã, tudo que nos foi apresentado foi justo em relação ao preço que pagamos, e a localização é fantástica, não poderia ter nada melhor. O responsável do hotel sempre foi muito […] solícito em tudo que precisamos. Quando eu voltar a Santiago, com certeza será minha primeira opção de hospedagem. Read moreGenuine Hotels.com guest review
"Ótima relação custo x benefício"
No geral o hotel nos atendeu muito bem, cama confortável, banheira, água bem quente, cozinha toda equipada, vista maravilhosa e varanda enorme, o único porém foi o odor desagradável vindo do ralo da pia do banheiro, mas que resolvemos o problema mantendo o ralo tapado.Genuine Expedia guest review
"Muy comodo y amplio"
El apartamento es excelente, teniendo cocina equipada y salón, habitación independiente con baño y una terraza con mesa y dos sillas. Realmente recomendable.Genuine Hotels.com guest review
Bom custo beneficioGenuine Hotels.com guest review
"Hotel excelente. Localização perfeita."
Tive um pequeno problema com relação a cobrança, mas que foi facilmente solucionado. O hotel está num dos melhores bairros de Santiago. Perto do metro, restaurantes e parque. O quarto é excelente. Tudo maravilhoso. Recomendo!!!Genuine Expedia guest review
Otima localização , tem tudo que precisa perto, bairro seguro, custo beneficio excelente. Só precisava de um café da manhã melhor.Genuine Hotels.com guest review
"Excelente custo beneficio"
Muito boaGenuine Hotels.com guest review
Perfeita para quem procura liberdade durante a estadia. Ótima localização, local muito agradável, cozinha equipada, quarto e banheiro muito bons e uma sacada perfeita para um jantar romântico regado a vinho.Genuine Hotels.com guest review
"Tipo de acomodação"
Fiz a reserva de um apartamento standard com dois quartos e, para minha surpresa, quando fui fazer o check in fui informado que não há este tipo de acomodação. Pelo menos, negociei com a funcionária que me atendeu e eles me deram dois quartos sem custo adicional. Ao chegar ao hotel, deve-se pegar o elevador e dirigir-se a sala 216, que é o local onde […] funciona o escritório para fazer o check in. Read moreGenuine Hotels.com guest review
"Sem ar e café da manha muito fraco"
Café da manhã: muito fraco, não tinha quase opção. O café da manhã é servido numa lanchonete que funciona no mesmo prédio, todavia, não tem quase opções. Durante toda a estadia comemos a mesma coisa. Os quartos não tem ar condicionado. Há um aparelho somente na sala. Estava muito calor no chile.Genuine Hotels.com guest review
"ótima localização, quartos muito bons"
Nossa estadia foi muito boa, o local é excelente e o apartamento muito amplo. Atendeu bem às nossas expectativas. Falta apenas algumas pequenas manutenções, mas que podem ser resolvidas rapidamente.Genuine Hotels.com guest review
Muito boa, Santiago é maravilhosa.Genuine Hotels.com guest review
É um flat dentro de um edifício residencial, então não espere os mesmos serviços de um hotel, embora os porteiros sejam atenciosos e simpáticos. A administração fica num apartamento do segundo andar e tem um horário próprio de funcionamento. Como fiz a reserva pelo Hoteis.com e havia confirmado a reserva na semana da viagem (avisando que chegaria tarde), […] a chave já estava na portaria e não foi necessário fazer check-in nem check-out. O apartamento não tem nada demais, mas é confortável, apenas poderia ter uma iluminação melhor, principalmente no banheiro. Poderia também ter um cofre. A limpeza foi feita diariamente (seg-sab) e não tivemos nenhum problema. A localização é excelente, num bairro muito agradável e perto de tudo, do metrô, lojas, shopping e comércio. Lembre-se apenas de levar um adaptador de tomada. Read moreGenuine Hotels.com guest review
Perto de tudo. Comércio, restaurantes, metrô e parque das esculturas. Pode-se fazer tudo a pé.Genuine Hotels.com guest review
comodaGenuine Hotels.com guest review
Boa localização. O apartamento não é o que as fotos mostram. Não tem sala separada, não tem varanda. É simplesmente um quarto de hotel como outro qualquer.Genuine Hotels.com guest review
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