Beautiful, clean, comfy bed and pillows. Friendly accommodating staff. Will definitely go back.Genuine Hotels.com guest review
Very nice hotel, breakfast was super and they had plenty of room to eat breakfast. The larger tables had bowls of fresh fruit on them! Room had a lot of space and very clean. There was a mini kitchen with a peninsula & 2 taller chairs - REALLY nice touch and comfortable. Would recommend this hotel to anyone.Genuine Hotels.com guest review
"convenient to all nearby towns"
Easy access. Comfortable, clean rooms. Shower needed a towl bar and soap dish inside shower for convenience. No place for washcloth or razor.Free breakfast was delicious and offered a huge selection of fruit, toast, cereal and hot items. Would recommend and plan on returning.Genuine Hotels.com guest review
Very nice hotel. We would definitely stay there again!!Genuine Expedia guest review
"very very nice!!"
very nice, beds were great, very nice breakfast!! very clean.Genuine Hotels.com guest review
Very Nice Hotel. If I go back to Berlin I will defiantly stay in this Hotel again.Genuine Hotels.com guest review
a great location for a amish experience- close to lots of restaurants and shopping. clean, nice room with a balconyGenuine Expedia guest review
Really nice hotel and staff. Very clean and comfortable!Genuine Expedia guest review
"Berlin Grande Hotel"
Was put in wrong room upon arrival 6/20/14, Clerk took my Credit Card and said it would not be swiped unless there was something wrong with the room! However that very day they charged me again for the room I was charged when I booked it on Expedia got a king size bed when booked but received 2 Queen size beds instead. Didn't complain about that cause […] to me it was sufficient. going down to the pool however, got on Elevator and water was coming out the ceiling. Told the Clerk and she said during a heavy rain that happens, little disappointed about that also. called the Manager regarding the charge and he Apologized and wanted to make everything right, Yes I still would recommend this Hotel but call them directly, or check prices if you use the other services that say they give you the best deal & because I Believe in second chances, and maybe this was just a fluke. Other than the correctable issues it's very clean, very good located, the rooms are nice size and I felt very Safe. Read moreGenuine Expedia guest review
Great location for shopping in Berlin shops; nice walk to shops. Beautiful hotel!!Genuine Hotels.com guest review
had a great time in town. nice place to stay hotel breakfast was clean hot and goodGenuine Expedia guest review
Excellent hotel, like new, very comfortable and the best employees any hotel could have!!! We had left a few important items in a drawer and front hostess called and mailed to us. Would recommend this hotel to anyone!!! Great location-- want to go back!Genuine Hotels.com guest review
"Excellent hotel stay"
We stayed here for two nights while visiting the Amish country around Holmes County, OH. Our room was on the first floor, large room, king bed, and large bathroom - everything was spotless, and the bed was very comfy. There was a hot, cooked, breakfast each morning, with scrambled eggs, biscuits and gravy, fruit, cereal, juice and coffee or tea. The […] only complaint I have is the people above us sounded like they were playing soccer there was so much stomping, but that was not the hotel's fault. I would recommend this hotel and would definitely stay there again. Read moreGenuine Hotels.com guest review
You can't go wrong here.Genuine Hotels.com guest review
"Great accommodations and helpful staff"
We had booked our room online and we had made a reservation at a hotel that excepted pets, we had our dog with us, I had made this clear when I booked online, however when we arrived the desk person told us they had only three rooms that accommodated pets and they were already taken, however they made an exception and found us a room and it was very […] nice. Read moreGenuine Expedia guest review
Very appreciative of the personal attention to our differently abled daughter. Special thanks to Tina.Genuine Hotels.com guest review
I will stay here again. Very clean. Very polite staff.Genuine Hotels.com guest review
It's always a pleasure to stay at the Berlin Grande!Genuine Hotels.com guest review
"Nice hotel close to everything in amish country"
Roomwas comfortable clean roomy all around very nice stay would stay againGenuine Expedia guest review
The only negative was the tub in Room 316. The floor of the tub made noises when you were taking a shower. Every step you would take it would creak rather loudly. Other than that, we were very pleased.Genuine Expedia guest review
"Lovely stay in Holmes County"
The King room was modern and spacious (weird location of the sofa chair and TV but I moved the chair closer). Loved being able to walk into Berlin for coffee and shopping. Hot tub was set too high but otherwise it was a great stay! The Front desk person when I arrived was on a long phone call about the hotel when I arrived and didn't acknowledge me, […] but otherwise staff were helpful. If work or personal life takes me back this is where I'll stay. Read moreGenuine Hotels.com guest review
"Close to all of the stores in Berlin"
I loved the Hotel. The staff was the best. The breakfast was wonderful - quite a spread. It's the best place in Berlin as far as I'm concerned.Genuine Hotels.com guest review
It was a wonderful surprise to find this hotel so fabulous. Great bed, sheets, clean and the glass shower was huge! The breakfast was really bad though. The powdered eggs were the worse and not bacon or sausage. BUT WHO CARES when the room was so great. Oh....Starbucks coffee in the room made up for everything the breakfast lacked. I will stay again […] for sure. Read moreGenuine Hotels.com guest review
"Best continental breakfast ever"
Very impressed....great price, very friendly and helpful staff, very clean and nice size roomGenuine Hotels.com guest review
Enjoyed our stay. Room had a small kitchen area which was convenient. Comfortable bed. Nice balcony with gorgeous view of the countryside. The only complaint we had was that our room was directly over the indoor pool and it was very noisy. Other than that it was wonderful and we'd definitely stay againGenuine Hotels.com guest review
Room had loud noise from others rooms, slamming doors, loud talking. TV had poor reception.Genuine Expedia guest review
I travel a lot for work and stay at a lot of different hotels. This hotel was very nice and more like a studio apartment then a hotel room. I wish I had more time to enjoy the new room and the balcony. I would recommend this hotel and will stay again next time I am going through town.Genuine Hotels.com guest review
"Nice room for overnight stay."
Nice basic hotel.Genuine Hotels.com guest review
"Nice, New, Friendly"
Nice, New, Friendly, and right in the middle of Amish Country. Next to a Great Resturant, and Stores.Genuine Expedia guest review
"Close to beautiful countryside and wonderful food."
We loved our stay at Berlin Grande. This was our third visit there. The cleanliness is important as well as the oh-so-wonderful breakfast. The comfort of our rooms is great. The front desk was a little disorganized in the number of rooms we ordered and the length of stay. Don't know if that occurred in communication between the program through which […] we made our reservation or in the computer set-up. Other than that, our stay was (as always) outstanding!! Read moreGenuine Hotels.com guest review
"Amish Country Get away"
We had a great time. We used the pool and hot tub. The room was large and were we able to hang out and relax from our day shopping.Genuine Expedia guest review
The room was so large, it was great! There were six of us traveling together and we had plenty of room in our hotel suite. Will return!Genuine Expedia guest review
"Amish Country Delight!"
Family enjoyed the stay! Pet room was perfect! Pool was great, especially for the kids!Genuine Expedia guest review
"Great Meeting area"
The place is great For a meetingGenuine Hotels.com guest review
"HOME AWAY FROM HOME"
The room was spacious and comfortable. The staff was very courteous and responsive to our requests. The front desk even offered fresh baked cookies every afternoon and evening. A full breakfast was available each morning always hot and fresh. We visit several locations each year and always look for a better hotel than the one we just stayed in. If we […] visit Berlin again there is no dough we will stay at the Grand again. Read moreGenuine Hotels.com guest review
"Incredible experience in Amish countryside"
Just a fantastic hotel, beautifully decorated, perfect bed and superbly clean. Very nice breakfast in the morning. Lovely balcony and the countryside was beautiful. I could easily stay here for a retreat or my whole vacation. Nice pool and hot tub available. The best I've ever stayed in!Genuine Expedia guest review
"Beautiful hotel; very mediocre housekeeping staff"
Our room and the hotel in general were very clean and beautifully decorated. The water, coffee, cookies, and fruit in the lobby were a very nice touch. And the continental breakfast is way more than your typical continental breakfast! That said, they need a more experienced house-keeping staff. We had requested, before arrival and upon arrival, a crib. […] The hotel was quiet at the time we checked in, so I didn't think it would take long to do this. Almost an hour after we'd arrived there was still nothing. We called again, and some time later a couple teenagers showed up with a folded-up pack and play. No sheets for it, or blankets. And I think if we'd asked them to set it up, they would have had no clue what to do. Other than this annoyance, great stay. Read moreGenuine Hotels.com guest review
Hotel staff was very friendly. Room was clean and comfortable.Genuine Expedia guest review
Met up with some friends from central OH and had a wonderful stay. The hotel is beautiful. Full breakfast every morning, coffee avail all day, and really nice quality shampoos & lotions! We loved using the 2nd floor lounge to stay up and chat away from our kids! The pool was really nice as well. We'll definitely be staying here again. Just remember […] that things are all closed in Amish Country on Sundays. We forgot that part! Read moreGenuine Hotels.com guest review
"Great hotel in the heart of Amish shopping."
Had my family in Berlin and stayed at Berlin Grande for 3 days. Experience was excellent. Great hotel, clean with friendly staff. Free continental breakfast that was awesome! Will stay here again.Genuine Expedia guest review
"Nice hotel, great price, minor complaints"
The overall stay at the hotel was very nice, and more than worth the price of the stay. With that, there were a few minor things that we were not thrilled with. There was a few strands of hair in the bed when we arrived, and there was a very thick string (hopefully) that you could see under the bed sheet. On the second day, we called and asked to have […] our room serviced. They brought a new set of sheets for the pull-out couch, but left the ones bunched up next to it. Same with our towels; brought new ones, but left the old on the floor. The bed was not remade, and we questioned if the sheets had actually been changed. That string was still able to be seen in the exact same position, meaning that the odds are unlikely that we had new sheets. None of this was really worth complaining or getting upset over to us, but it is something you may want to keep an eye out for if new sheets and such matter to you. Read moreGenuine Expedia guest review
Clean room Great breakfast and had a heated swimming pool staff was helpful !Genuine Expedia guest review
"Very nice winter getaway"
Very good experience, with a very satisfactory breakfast bar even though it was an early week visit in very cold weather, pool and spa very nice.Genuine Expedia guest review
"Mid Winter Blues"
We took a trip to Berlin, Ohio for a mid winter outing. The hotel staff was very pleasant and the rooms were wonderful and so clean. Will most certainly stay there again.Genuine Expedia guest review
"Nice hotel for the money."
The hotel rooms were clean and large. This is not a 5 star hotel, but I have no complaints.Genuine Expedia guest review
The receptionist Logan was awesome. Very friendly and made you feel at home. The staff was just as accommodating at check out as well will definitely stay there again next time I am in the Millersburg area.Genuine Hotels.com guest review
The service was unbeatable we got there at 11pm. And they greated us with a smile, even tho the weather was cold and snowy. On Saturday morning it snowed three inches. and they had the parking lot cleared by the time we were done with breakfast and our cars were cleaned off too. Over all a great stay and the community is great very worming and welc […] oming. Read moreGenuine Hotels.com guest review
"Classic in Country"
Was wonderful! I don't have much more to say other than that.Genuine Expedia guest review
"one night stay over, back home next day"
got to the hotel at 820pm, 0 degree January night. Hotel was toasty warm. Staff was super. Great stayGenuine Expedia guest review
Friendly staff.Genuine Hotels.com guest review
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