Comfort Inn Cancun Aeropuerto - Cancun

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positives: clean, convenient, friendly, reasonably priced, airport shuttle service negatives: cold shower, unappetizing restaurant, no airport shuttle service on sundays compromises, marriott within walking distance for very good restaurant, calculate cost of airport taxi into cost of room if leaving on a sunday reasonable choice for a quick airport […] connection Read more

This is a great option close to the airport, even a block closer than the Courtyard Marriott recommended by others. Just stayed a quick night before an early flight. Only cautionary tale - the front desk will offer to get a taxi for you and say it will be 200 pesos (~$20) to the airport. We just walked out the front door and flagged one down (there […] is a speed bump right in front of the hotel) and paid 100 pesos (~$10). Other than that, great place to stay if you need to get to the airport early. Read more

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What a wonderful surprise. The motel is only 6 months old. Very modern fixtures in bathroom including great shower. Very clean. Nice breakfast. Convenient shuttle service. Unbeatable for the price.

This hotel is in the middle of nowhere. There is nothing within walking distance, and the cab fair from the airport is $35 USD... BOTH ways. Add to that the only restaurant in the area is in the lobby, with outrageously high prices and poor food quality. The air conditioner in the room was so loud you couldn't hear yourself think, but the minute you […] turned it off the room would heat up to 75 - 80 degrees. Read more

Terrible, loud echoing hallways. Beds were uncomfortable and staff and other guests were loud throughout the whole night. Only good thing is that we were only there for one night and it was close to the airport.

the desk staff was rude, unhelpful and unsympathetic to a sick infants needs!

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If you are looking for an hotel close to the airport, this is a very good address for the price. The rooms are spacious, the hotel seemed brand new. Howver, the surroundings are of no interest, and you will need to drive at least 10 miles to get to any restaurant... The hotel has a restaurant, but I do not recommend it (a salad with 2 leaves and a bowl […] of pasta "swimming in butter"). For a one-night stay before flying back home, it was perfect, and the personal was very nice and helpful. Read more

Let's face it Cancun is like Vegas, full of lights and snookies. So unless you are going to stay at an all inclusive hotel where you'll never leave the hotel room and pool, then do not stay here. This place is for the price conscious in mind, inexpensive clean and quiet for a good nights rest in between the airport and cancun. Safe underground gated […] parking and right off the main fwy. It is not a luxury hotel, or location. So based on that and how clean, friendly etc is was it is perfect! Read more

Not a good ending to a perfect vacation. Hotel very noisy. Restaurant not open. Complimentary breakfast not available. Slow check-in. Poor front desk service. Would not recommend.

I only stayed one night, but it was great! they take you to the airport and pick up if need it. also, they include breakfast which was good.

Lovely re-vamp. Modern and pretty. Free wi-fi as well as free computers available. Pick-up /drop-off to airport was efficient and professional (thank you, Orlando). However, the call to the hotel to arrange the pick-up was a problem because their telephone was not working. They made it difficult to make the arrangements by email. The person who answered […] responded when I finally got through by phone simply did not want to do his job. I had to call Comfort Inn main number to get this location to respond. This is not a hotel that is near to the beach and not really for that purpose. However, for the price you could take the bus to the hotel zone, I guess. Elevator was out this trip, but I had only one suitcase. However, if I had more, it may have been a problem because no one asked to help me Read more

I was wondering if I made the right choice to leave my higher priced resort after my conference, for this hotel. I missed my ocean view at the resort but this was a nice less expensive choice and good experience! Despite the elevator being out of order, the hotel staff were very quick and accommodating to lug my heavy bags to my room on the 3rd floor. I […] don't know if all of the rooms were like mine... but upon stepping into my room I felt like I just stepped into an Ikea showroom. And the bathroom looked like a mini euro/spa especially with its unique sink and shower. The bed/pillows were heavenly and the breakfast in the morning was satisfying despite the small selection. After reading the other comments regarding the Airport shuttle, I left plenty of time to schedule the shuttle, so I could eat breakfast. I then got to the airport in plenty of time for my international flight home (they recommend 2-3 hours). Edgar and Michael were so great and very helpful. Read more

Good location for a quick stop near the airport. Elevator wasn't working. No place nearby to get a Margarita. All tile floors made it pretty noisy. There are better options available for the same price.

Not recommended. Although the my room was clean and comfortable, there were a number of problems. The elevator was broken - not a problem for me traveling alone, but for older travlers or families with a lot of luggage it would likely be a big problem. The shower doors leaked badly. The hotel restaurant closed very early on a Saturday night (before […] 6 pm, even though advertised hrs. were much later) and the surrounding neighborhood dining options consisted of a Burger King and a convenience store. Waffles were advertised as being available at the free continental breakfast; no such option existed. But MOST importantly, the hotel advertises an available airport shuttle. What they don't tell you is that shuttle must be booked 24 hrs. in advance AND doesn't run on Sundays! Not much help when I arrived at the airport and had to pay extra for a taxi to and from the hotel. Overall, very unimpressed. Read more

The place was clean and inexpensive, and you get what you pay for.

I rate this hotel 4 out of 5 for short stays. I checked in at 8 PM and checked out at 1 pm, before going to my resort, The Royal Sands. It was a good price for the short time I Was there, but would not recommend staying several nights. First of all, there are no rooms on the main floors and the elevator was broken for the night, so we had to use the […] stairs to bring up our 5 suitcases to the 4th floor, where our room was. It is a major convenience being next to the airport. The main reason I chose this hotel was for the free shuttle service to the hotel, which runs 8-8. Unfortunately our plane arrived late, a couple minutes after 8PM. And even though I e-mailed the hotel before arriving, and they said they would wait, they didn't, and I ended up paying for another shuttle, $40 USD. If I knew this ahead of time, I probably would have reserved a different hotel, I was just trying to cut the costs a little. The double beds are twin, so it's very uncomfortable sleeping more than one in the bed. I did like the extended check out time of 1 PM, so I could check into my resort closer to the check in time of 4PM. Other than the elevator and shuttle inconveniences, it's not a bad hotel to stay in. Has a nice view on the roof, and 2 hot tubs, which no one was using cause it was quite windy on top. They offered a free breakfast of fruit, cereal, and yogurt, along with coffee. No juice or water is included. Read more

The hotel was newly constructed. The room was clean most of time but for one day trash in the bathroom was not emptied and sink was not cleaned. They offered free breakfast. It was very convenient and food was plenty and very good. People there were friendly and opened the garage door for us each time when we came back late or went out very early in […] the morning. There was no restaurants nearby but very close to the airport. It is very good deal for one night stay. We stayed there for 5 nights. We should have booked a hotel close to downtown or hotel zone. Read more

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Our toilet was broken, they "fixed" it three times but it was never really fixed. Changed our room. New room had no hot water and they could not fix it until the next day. The new room stunk of smoke and it was really awful.

We arrived into Cancun late in the evening and needed a place to stay before continuing to Cancun. We weren't expecting much from the Comfort Inn, but were really happily surprised. The room was a good size and the king bed was wonderful! The bathroom was big and everything was very clean and of a good standard. The food at breakfast wasn't so interesting, […] but we found enough to eat. The desk staff were very helpful with transportation information and there was an ATM at a convenience store next door. Would definitely recommend this as a place to stop over, but wouldn't stay longer than 1 night because of the location. Read more

Just a place to sleep. The problem with this location is there are no restaurants anywhere close by. The desk clerk said to call a cab to go to the closest restaurant costs $25 USD each way. Also, it costs $25 USD to go to the airport. Comfort Inn says they have a shuttle but it's very difficult to contact them from the airport and the shuttle does […] not run on Sundays. If you stay here, come without high expectations. The lobby smelled horribly but the room was okay. Read more

We had a great stay at this hotel. Pros Clean hotel Location was terriffic Great customer service Airport Shuttle was convenient and prompt Excellent Wi-Fi Service Cons Breakfas area was too small, people had to wait around to sit down Breakfast choices were ok, could have been better Sheets were not cleaned, however we were too tired to complain Overall […] I would recommend this hotel to anyone over some of the other hotels in the surrounding area. For the amount we paid, it was a great stay. Read more

So, we stayed in a resort all week but checked into the Comfort Inn as our Flight was very early. The room was very nice. high quality bedding, fixtures, nice flat panel Television. Our first room had a broken A/C unit but they quickly moved us. Service was no better or worse than you would expect from any Comfort Inn. There is however a very nice […] Marriott Residence Inn half a mile down the road where we would stay next time. The Comfort in is stuck in between a large industrial food distribution plant and a couple run down auto service businesses. Read more

I highly recommend this hotel as the staff was super accomodating! N the continental breakfast was tasty too!

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We needed to arrive at the Cancun Airport at 5:15AM, so we drove from Tulum to this Comfort Inn the evening before. The hotel desk arranged for a taxi to take us to a lovely dinner in Cancun; the hotel arranged for the same taxi driver to take us to the airport the next morning. The following morning, the taxi took us to the airport and after arriving […] at the airport proceeded to tell us we owed her more money from the ride the evening before. Further, she insisted that we pay her more than two times what the fare - as quoted to us by the hotel staff - should have been. She explained that she needed to pay the hotel staff (which wasn't our problem). She even told us she would take us back to the hotel, even though we were already at the airport, to sort it out with the hotel staff. To make matters worse, she seemed to lose her grasp on the English language - which seemed just fine, the prior evening. It was unnecessary and unpleasant for our last experience in Cancun to be this ridiculous shake-down. The hotel should be prohibited from using this specific taxi driver for their customers. Read more

We only stayed one night and it was very comfortable. Quality service, condition of hotel was excellent and the room was very clean. Breakfast the next morning was very tasteful. The surrounding area is a little worrisome at night but only because of the dim lighting. Overall our hotel stay was great.

I got a low price from hotels.com and was delighted to find the hotel and room were really clean and beautiful. Of course for longer stays in Cancun, you should stay on the beach, but for getting to the airport, this is a great spot. Employees were friendly and the free breakfast had delicious fresh fruit.

Located 2 ml from the airport close to businesses and beaches, is the perfect location to stay.

We are airline employees that have flown stand-by for over thirty years. The occasional inconvenience of not getting on a flight and having to spend the night in an airport hotel is to be expected. We are low maintenance travelers and only wanted a shuttle to/from a clean room for a very short stay. Comfort Inn advertised both of these plus breakfast […] for a competitive price. It sounded good so we booked the room. When I called for pick up the desk clerk at first explained I needed 20 hours advance notice for shuttle service. We discussed this some and finally worked out a ride from one of the hotel employees in what appeared to be their own car. This was fine, we just wanted to get there. Returning to the airport was a different story. We were told there would not be shuttle service in the morning because we needed to be at the airport at 5 am. An airport hotel without shuttle service for international flights scheduled out at 7:00 am is misrepresentation or a very bad joke; your choice. The room was clean and acceptable...no problems there. The food option within walking distance was a Burger King or call in pizza. The next morning while waiting for our cab back, we ask if we might have some bottled water, (similar to the one in our room for the coffee) or some fruit which was to be served later for breakfast, (which was also not out and available since it was too early). The night clerk explained he could not give out the water or provide any breakfast items. So to conclude my whining I would say the Comfort Inn needs to take shuttle service and breakfast included out of their ad. This at least allows one to make plans accordingly. Read more

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The hotel is very very clean. The workers should be bilingual. English is helpful the guest are from out of the country. Need shuttel to run on sunday.

This hotel is nice and conveniently located to the Cancun Airport. It is difficult to access the entrance due to poor signage and the underground parking is horrendous. There is no restaurant for dinner in the hotel. The shuttle only runs from 7:00 am which was a disappointment. If you have your own car it is fine if you have an early morning flight. […] The price is right and the quality of the rooms are quite nice. Read more

The air conditioner kept me awake all night, and if you switched it off, the room got too hot!!!

This airport hotel was much nicer than I expected from a Comfort Inn hotel. There was a restaurant on site that was decent and well-priced. The beds were comfy and the bathroom was very big and well appointed. In room safe worked, Wi-Fi was good and lots of closet space. Air conditioning was loud but effective. Not much around but there was a Burger […] King and convenience store next door. Read more

10 mins by taxi from airport arrivals exit. Shuttle service advertised but not available unless requested 24 hrs. earlier (was available on time for am departure upon request at arrival at 3pm). No swimming pool but 2 rooftop Jacuzzis - one filled but dirty and with slime deposits on bottom. The other was filled promptly upon request with cool water […] which turned to warm after an hour or so. Fine place for an overnite stay prior to a flight out of Cancun. Read more

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The hotel offer a very good value room, clean and comfortable. It's a strategic location if you need a stop over close to the Airport. The only issue was the poor information received about the shuttle services from the Airport which in the end cost us an expensive taxi ride to reach the hotel. Overall the hotel can be recomended

We choose this hotel beacuase it was near the airport and we had to give back the rental car. But from the airport all the taxis ak a minimum of 200 pesos to get there even if it is only 3km. From the hotel it will be 100 pesos. So it is may be more interesting to get the car one more day. More over the hotel's bus shuttle doesn't work on Sundays! This […] hotel is also very noisy: you here everything in the room of what's going on in the corridor and in the other rooms. It is near by the main Cancun's road with a lot of traffic and of course near the airport so you ear the planes. My advice get one more night you rental car and o somewhere else! Read more

stayed here because we had to leave early the next morning for the airport. it's a great hotel for that purpose (otherwise, there is nothing much around this area). very clean, very new.. we were surprised by how good our room was for the price.

If you are looking for a convenient location for airport travel this is it. About a 5 minute transfer which is included in your room price (but check the hours of availability). There is some traffic noise from the highway next to the hotel and always a bit of noise from other travellers heading to the hotel but for the convenience I think it is worth […] it. The hotel restaurant serves fairly basic fare, its nothing special but good enough for a night or a breakfast. Read more

It is a perfectly functional 2.5 start hotel. Extremely convenient to airport. Good computer/internet access. Secure underground parking. Included breakfast covered the basics well.

The hotel was good, comfortable and conveniently located near the airport. The free shuttle to and from the hotel was a deciding factor. The small restaurant needs a license to serve beer and wine with dinner.

Quick, efficient, helpful, clean, nicely updated, close to airport, slightly awkward to get to (more about Mexico than Comfort Inn) ... food just okay ... nothing mexican... and car park is nightmare to get in and out of ... but safe at least ...

Only good thing about this hotel is that it is close to the airport and it has a complimentary transportation to there. Restaurant is miserable and the food there below any scale. Kitchen/restaurant staff does not speak English at all. Also there was supposed to be a bar in this hotel but there is no bar at all. Staff not too friendly nor helpful.

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This hotel was close to the airport, great for an early morning flight. Only problem was that our first room was adjoining another one with just a door between the two. It was very noisy when the other people were in their room. We eventually convinced the staff at reception to change our room. It was a pity that the restaurant wasn't open. There wasn't […] much to see or do around the hotel. But we weren't really looking for anything anyway. The decoration, facilites were what would be expected of a modern hotel, with internet access and coffee making facilities as well as a nice bathroom, with a shower. No bath :( Overall I'd recommend it for closeness to the airport. Read more