Comfort Inn Cancun Aeropuerto - Cancun

Our plane was delayed for two hours and thay still pick up us without any complaings. It was an OK room.

Genuine Hotels.com guest review

We stayed here for half a day before we flew out. Perfect for its proximity to the airport. The early taxi to the airport was a rip-off. Shuttle to the airport start at 7am.

Genuine Hotels.com guest review

Rooms and hotel was clean, but very small and not much around it at all. Staff was nice

Genuine Hotels.com guest review

Typical (good) Comfort Inn. Room very nice. Our friends had to be moved because their a/c kept turning off. Ours did too, but it would restart before it became too hot. Other than that the room was fine. Very nice breakfast with lots of fresh fruit. Convenient airport shuttle that starts at 7am. Little of interest in the area, but a good choice if you […] have an evening airline arrival or an a.m. departure. I'd book it again. Read more

Genuine Hotels.com guest review

Staff very helpful and friendly. Excellent breakfast. Room fine except fro very very noisy air conditioner which kept going on and off as the compressor kicked in/out. Difficult to get an uninterrupted sleep therefore. Too late to change obviously.

Genuine Hotels.com guest review

Cheap hotel. Moved in because it offers a transfer to an airport, but it is not available early morning, so we had to use a taxi which is $25 US for 2 minutes drive. The same price from any hotel in Cancun. So, do not be fooled by it closed location to an airport, it is no advantage so ever.

Genuine Hotels.com guest review

Infernal noise from a/c. Cut off wifi before check-out time. I suppose that could be a good way to encourage customers to leave, but seems a bit inhospitable. Front desk did help with a request for printer paper at a good price for the sheets. Breakfast was pretty good, with an extra charge for a bottle of water. All in all, a very commercial feel, […] no a welcome feel. But that's business. Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Great location for transition into Cancun and south if arriving late or departing early. Good breakfast included.

Genuine Expedia guest review

Unhelpful staff. Was sorry I ever reserved there

Genuine Hotels.com guest review

Very good for the location and the cleaning of the rooms

Genuine Expedia guest review

Very clean and comfortable room. would leave more reviews if they did not make it a pain in butt.

Genuine Expedia guest review

Exceptionally nice and quiet. The only drawbacks were a small dining room and no shuttle at 5OO AM.

Genuine Hotels.com guest review

We chose this hotel for it's proximity to the airport and the airport shuttle. We had private transport to the hotel from Tulum so we could catch a 7 am fight home in the morning. Got to the hotel just in time to sleep so did not check out the surroundings other than to see it is on a main thoroughfare. Overall room was fine. Bathrooms were nicely updated. […] There was alot of noise at night so earplugs were handy to have. The biggest beef for my companion and I is that we were told the shuttle didn't start until 7 am and the taxi to the airport cost $20. Now I am not opposed to taxis and granted we wanted to leave at 5:20 am so I can kind of understand the shuttle might not start that early, but $20 was really a rip off for how close the airport is--literally less than 5 minutes. feels really wrong. Read more

Genuine Hotels.com guest review

Hotel was very clean and room was comfortable. Staff were friendly and some spoke English very well. Restaurant was moderate quality. It was difficult to find the parking entrance if you are driving your own car, as there is not signage on the wall. The elevator needs repair as it doesn't stop on the proper floors requested. Overall, a good location […] for a short stopover to other destinations. Very close to the airport.Manager was very friendly and took note of concerns to address. Read more

Genuine Hotels.com guest review

The hotel was surprisingly nice. Breakfast was great. Staff was helpful and attentive. Free ride to airport was wonderful.

Genuine Hotels.com guest review

There aren't many hotels of this nature by CUN. It's nice enough, but, yes, the elevator is still broken. internet doesn't work, nor do their computers work well. They have a shuttle to the airport (which took initiative to retrieve after emailing the hotel for procedures), but it's a nice enough hotel, though very little that is walkable in the vicinity […] - gas station with Burger King. Not sure how to get to the hotel zone or downtown from here, but it's not easy. Read more

Genuine Hotels.com guest review

Apart from the outrageous cost of transportation from Airport to hotel and back, my stay was very satisfactory. The 5 min. ride costs $35 U.S. or equivalent in Mexican pesos from the airport. The return is only $20! The shuttle service does not operate on sundays nor before 8am nor after 8pm on other days. Beware!

Genuine Hotels.com guest review

It is the closest hotel to Cancun airport. Called the hotel day before we arrived, told us where to meet their driver. Since our flight arrived at least 45 minutes early, I called the hotel once we arrived and they picked us up in under 10 minutes, they were so fast we did not even have time to finish our cerveza! Hotel is pretty clean and spotless. […] They always have someone cleaning here and there. The bed was very comfortable and not rock hard like so many hotels in Mexico. The water pressure and hot water was excellent. The room did not smell at all. Everything worked in our room. There is a city bus stop right next to the hotel so you can take it to go just about anywhere in town for just SIX Pesos. Take the bus to Plaza Americas and they have an excellent food court there. Also, the stores have very reasonable prices too. Tell the driver where you want to go and he will call it out. Don't take the taxis, they charge more than in the USA. We dicided to stay in this hotel to rest before we checked into our $400 plus a day all inclusive the next day. It makes no sense to pay for an all inclusive to just go to sleep once you get there. We were fully rested when we checked in to our all inclusive and while we were not able to get a room right away, we were already dressed to enjoy the beach and the facility. Again this hotel is great if you rent a car or ride the bus and plan to sightsee and visit the local atracttions or just as a layover. Will be back for sure. Read more

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

its great .. if you are in a conexion flight, also has breakfast included, and free wifi .

Genuine Expedia guest review

My disappointment was almost entirely all about the free "shuttle", which I had arranged beforehand to pick us up from the airport. I had to call the hotel 4 times, growing increasingly frustrated and then full on angry, as the receptionist kept telling me the guy was 5 minutes away, when in fact we had to wait over an hour and a half for him, and the […] hotel is only 5 minutes from the freaking airport! (Still, the taxis from the airport are a complete racket. Would've cost us $35 U.S. to hire one to take us this short distance). No satisfactory explanation was given for why it took this guy 1 1/2 hours to make this 5 minute drive. He said it was because of "traffic", which was complete nonsense. Then he stopped on the way to the hotel, pulled over and gave a cop on the side of the road some kind of a drink in a can. It was weird, needless to say, and I arrived at this hotel an extremely upset individual. The "shuttle" is actually just one guy in a sedan, so if there are multiple people wanting to go to the airport with luggage there is room for maybe 3 or at most 4 people at a time. When we were going back to the airport we were late again by about 45 minutes from the time the hotel said we would be able to take the shuttle. Luckily, our flight was also delayed that day so we didn't miss our flight. I will not be back to this place. Read more

Genuine Expedia guest review

Some of the staff were bilingual and most of them were kind and courteous. The facilities were okay and the location was somewhat ok too if you are going to rent a car. The hotel is 5min away from the airport but 30 minutes away from the fun. We were there during peak season and even though we reserved a car prior going when we got there there were […] no cars available anymore in any car rental place so we got ripped off by taxis since it cost minummun of US$25 each way to go anywhere. The hotel wasn't prepared to serve all the bedrooms they had booked. The breakfast was good, but the area was very small and after the first hours all food was gone and they didn't have anything else to replace with. They had problems with the water... and for 3 days we didn;t have hot water during some periods of the day including nights. I wasnt happy to have to take a cold shower at night after coming from the beach. The elevator broke after the first day we were there and didn't get fixed. The Jacuzzi advertised it wasn't working either. Also the printer on the business center didn't have a cartridge so nobody couldn't print anything. We could hear clearly people on the adjacent bedrooms even with a very loud AC on the whole night. We wouldn't go back to that hotel and we wouldn't recommend to anybody. Read more

Genuine Expedia guest review

We spent three nights at this hotel. Given that I read all the reviews so overall services are acceptable. However, be aware additional expansive changes for the eggs in breakfast: the breakfast doesn’t include eggs and need to pay additional fee, the cook told us omelet would cost MX27 but when the bill came, we were changed for MX77! The front desk […] offered no help and blamed “miscommunication of the cook”. Overall, the hotel met our expectation especially if you are on organized tour for whole day. The elevator did out of order when we checking out but we were prepared for…. Read more

Genuine Expedia guest review

Just like any comfort inn anywhere. Elevators weren't in service during my stay, however, staff carried luggage. Breakfast was alright.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Our room was immaculate and the physical appearance of the hotel was good overall, but the staff wasn't overly friendly. We also came down to breakfast our first morning there to a dining room full of police officers having their breakfast there, which was a little strange (and, to be honest, unnerving), and the waitstaff seemed to be too busy attending […] to their needs to pay us much attention. If you have to spend a night near the airport, this place is reasonably priced and clean, but don't go there for the ambience! Read more

Genuine Expedia guest review

the hotel staff is very good , and the hotel comfort not problem, all very good.

Genuine Expedia guest review

The hotel is clean and nice, and we were pretty impressed with the room. It's nothing too fancy, but everything was clean and comfortable. It's very close to the airport, though taxis still try to charge 350 pesos to get there for the 2 mile drive. Even our taxi from the hotel back to the airport was 200 pesos. I would stay there again, but be aware […] of the ridiculous transportation costs around the airport. Read more

Genuine Hotels.com guest review

Purely an airport departure bed for my wife and me. Was difficult to find. drove past it twice and the problem was that you have to go way past it to turn around in either direction. The parking garage is underground and also difficult to see, not to mention dangerously narrow. In any case, the service was courteous and attentive enough. The floors […] are all marble, and the rooms are more or less modern in style. The A/C works fine, a touch loud like most hotels. The TV has plenty of Ingles language channels. The beds are comfortable enough. There is a free bottle of water. The bathroom is quite nicely appointed with a limestone square bowl sink above counter, and a huge shower. Room was quiet, no complaints. Free internet center on the second floor worked fine. We didn't try the restaurant as we decided since no one was in there it might be a risk so we walked to the only place around, Burger King. A popular hotel user choice it seems. Location/access to the airport is fantastic. Overall I recommend given that its use is mostly for airport access. Read more

Genuine Hotels.com guest review

The hotel was the closest to the airport and well appointed. However, be aware that there is a 200 peso fee for a 1 mile taxi ride if outside hotel shuttle hours. Total ripoff on that part that would have made our decision to stay there different.

Genuine Expedia guest review

Location and price of the hotel are both good if you do not plan to go to the beach and only need a hotel for a night before a flight. It is located far from everything, so expect to pay for a taxi, not a cheap experience in Cancun, if you want to go into town or to the beach. I have stayed at this hotel numerous times and the only problem I have always […] had with it is the lack of hot water. Read more

Genuine Expedia guest review

The room as clean. There was no hot water and the air conditioner was not working. I didn't listen to the other reviews saying don't stay. I thought it was just people wanting unreasonable request. To start it is in a awful part of town, the elevator acted as if it was going to break down with us in it and the breakfast was less than what we could have […] gotten at a gas station.Yuck. I thought I would stay at a national chain but you would have faired better at a Holiday Inn. Just stay away. Read more

Genuine Hotels.com guest review

Absolutely a great stay, especially for the price. The place was immaculate as if it was just built and we were the first ones to stay there. Close to the airport, but the hotel provided round trip shuttle free. Very nice room with modern amenities. Reasonable Continental breakfast. Free Internet. I recommend this hotel to anyone looking for a nice […] overnight stay at a reasonable price. Read more

Genuine Expedia guest review

Great place to stay if you have a very early flight out of Cancun, only 5 minutes to the airport. The staff are very friendly and helpful. The only thing that would have made my stay better is if the airport shuttle started earlier. The taxi ride to the airport is $20 for a 5 minute ride.

Genuine Hotels.com guest review

If you want to use this hotel for early flight (i.e. before 7 AM) and hoping cheap transfer rates, then forget it. Paid the same amount from the hotel to the airport (around 5 AM) for the 3 kms than from the downtown to the hotel.

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

The hotel is just minutes from the airport so it was a very convienient place to stay for one night. Wouldn't stay much longer than that. Next to busy 307 but not too noisy to get a good night sleep. Restaurant isn't much to write home about but the food was at least decent. Will probably stay someplace else the next time we fly in.

Genuine Expedia guest review

Simply put: the A/C unit was unbelievably loud (and I know this doesn't have to be like this), the elevator engine would kick-in every 10min, simply impossible to sleep at all. No hot water in the shower, almost nothing at the tap. Conveniently located next to the airport, but absolutely impossible to sleep in, which is the whole point for a hotel, […] isn't it? Read more

Genuine Hotels.com guest review

It sucks the rooms were hot there was no Ice machine and the staff did not speak clear enough english. IT SUCKED

Genuine Expedia guest review

Excellent clean and good service. Would stay again.

Genuine Expedia guest review

Shuttle only works from 7:00 to 20:00 and doesn't work on sundays. What kind of airport hotel that is?

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

The beds were comfortable, room was clean, parking was too small, The only thing was the front desk had issues With the expedia payment, it took like 30 minutes Over the phone to clarify the issue Besides this issue the hotel and breakfast was ok

Genuine Expedia guest review

Very clean hotel,staff was helpful. Realy good breakfast.we stay only one Night. Would recomande it for short stay

Genuine Expedia guest review

Was a good room, only the parking lot it's little and the elevator.

Genuine Expedia guest review

Picked this hotel due to its proximity to airport and the free shuttle. Unfortunately, the shuttle only runs limited hours, inconvenient for our early departure time. The desk staff was less than helpful when we asked them to assist with arranging alternate transportation. Overall, the accommodations are adequate, but the chilly reception put a bad […] taste in my mouth and colored my experience. Read more

Genuine Hotels.com guest review

We had one problem, the floors in the main enterance & room bathroom, are Very slippery, when wet. I did take a nasty fall, in our bathroom of our room. the shower is V shaped with curtains on two sides of the shower.

Genuine Hotels.com guest review

The room was very comfortable, but other than that, the amenities were minimal. No money changing possible, a very minimal "restaurant" that served no beer or wine, let alone drinks after a long voyage, no place to go nearby for more comfortable dinner. Computers are available but they are very difficult to use. But the room rate for Cancun was mod […] est. Read more

Genuine Hotels.com guest review

My son and I wanted to stay at tyhe Courtyard, but they were out of rooms. This was closer to the airport--had a shuttle--and was half the price. The food selections were more limited, but I suspect this will be our "go to" hotel for early morning flights out of Cancun in the future.

Genuine Expedia guest review