Murano Suites - Santiago

THE GOOD: Very nice suite. There is daily maid service. The snack basket is free. The price was good. The subway/metro, with a small underground shopping mall, is quite close. Each unit has its own router and internet speeds are fast. THE BAD: (1)This is a vacation rental in an apartment building. The front desk is manned 24 hours, but all they do […] is hand you whatever is in your mailbox, including the keys and a welcome letter (in Spanish). Most of them do not speak any English, and even if they did, they do not know much about the unit you are renting. (2) We had a bilingual person ask at the front desk when checkout time was. We were told twice, there there is no specific time and that 4:30 would be fine, so we arranged for an airport shuttle pickup at that time. At 10:30am the maid came and someone who did not speak English told us over the phone that we needed to checkout at 12noon! I am guessing that Hotels.com charged my credit card when I checked out (handed the desk my key), because there was nothing else that was done at that time. (3) There is no breakfast, despite what Hotels.com says. There is a basket of cookies and crackers, which is apparently free -- though nowhere does it say this. After the first day we ate a couple of cookies and they were replaced, and, as far as I know, were were not charged for that. Read more

Genuine Hotels.com guest review

La informacion en la web no es correcta, NO TIENEN DESAYUNO CONTINENTAL como se anuncia, unas galletitas, unos sacos de cafe y un jugo son una gentileza, no un desayuno continental. Por lo demas la habitacion estaba bien, es agradable y limpia, pero el servicio no es de un Hotel, de hecho no hay una recepcion, solo la portera del edificio, nadie que […] te despierte y cosas por el estilo, ni siquiera hay un cartel en la calle que lo identifique, no es otra cosa que un lindo apartamento que rentan amueblado con servcio de mucama. Para no tener servicios ni desayuno resulta algo caro. Read more

Genuine Hotels.com guest review

Me siento engañada. Nunca mas volveria a ese hotel he estado en muchos hoteles en Argentina, Brasil, Estados Unidos y Espana y nunca me habia pasado esto. Mi reserva incluia desayuno continental tal desayuno nunca lo recibi me salieron con una cosa distinta. Una de las camas podia sentir los resortes en mi espalda y cuando me cambiaron la cama hacia […] tanto ruido que no podia dormir. Read more

Genuine Hotels.com guest review

Hotel de boa localização, serviço de atendimento ao cliente muito bom. Sobre o conforto do quarto é regular uma vez que não tem ar condicionado e nem ventilador. Nos dois últimos dias não deixaram o café da manhã e nos demais dias o que deixaram como café da manhã foi apenas um suco com uma bolacha (isso não é bem um café da manhã). Quanto a limpeza […] do quarto e da cozinha, foi lamentável, principalmente nos últimos dois dias. Pia relativamente suja e pratos e copos sem enxugar. O quarto tem duas camas, a terceira cama é um sofá cama muito velho que se dorme muito mal devido as madeiras dos estrado. A garagem é boa e o atendimento da portaria excelente. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

me fue muy agradable la estadia en el hotel, lo recomiendo a aquellos que viajen a chile y quieran disfrutar de un buen hotel en un buen sector.

Genuine Hotels.com guest review