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1 room, 2 adults
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120 Shepherds Bush RoadLondonEnglandW6 7PDUnited Kingdom, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.0 / 5Good

Score breakdown (from 244 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • WiFi
    Good internet service
  • Cleanliness
    Dirty
  • Room
    Room is not nice
  • Comfort
    Uncomfortable
5.0 / 5Outstanding
"FANTASTIC"
the room itself was quite big, i had an extra bed, also the welcome box was very sweet. stayed only one night but had such a good stay, also breakfast was more like a semi lunch, thanks to everyone especially mr badr. i will be coming again to this place for notting hill carnival. only one not good thing, hand towels next time would be nice too, thanks again.
Genuine Hotels.com guest review
1 night trip Jul 27, 2014
sara wing
GB
5.0 / 5Outstanding
"nice room"
this hotel is good value budget hotel. in good location. i used as a stop over. happy with room, thank you
Genuine Hotels.com guest review
1 night trip Jul 21, 2014
xiayun su
GB
5.0 / 5Outstanding
"clean and tidy no frills"
fantastic location, i were very happy and surprised by many places to eat were so close and a supermarket too. first impression as passing through shops wasnt wow but after that its nice. also westfield on the other side has amazing eating places. the en suite shower room however was an okay size to be honest.
Genuine Expedia guest review
Other trip Jul 16, 2014
A Traveler
GB
3.0 / 5Good
"Perfect location for Hammersmith"
This budget hotel is perfect if you need to stay near Hammersmith or Shepherd Bush for a show. Rooms are very small but clean, hotel was recently refurbished and we had a friendly welcoming.
Genuine Hotels.com guest review
1 night trip Jul 3, 2014
A Traveler
GB
4.0 / 5Excellent
"No lift"
Good except u have to carry all luggage to move to upstairs without a lift, so better don't bring too much luggage
Genuine Hotels.com guest review
4 night family trip May 19, 2014
A Traveler
AS
5.0 / 5Outstanding
"small clean modern"
I was there for a night as I missed my flight. it was nice clean and modern. and the breakfast was very impressive :)
Genuine Hotels.com guest review
1 night trip Apr 21, 2014
A Traveler
GB
5.0 / 5Outstanding
"superb location and great stay"
location is very good, and hotel is very nicely kept and modern.
Genuine Hotels.com guest review
1 night business trip Apr 27, 2014
A Traveler
GB
3.0 / 5Good
"good hotel close to most transport"
we had a good stay at this hotel, it is only a ten minute walk from the Hammersmith tube and as we had a room at the back, the room was also quiet. The owner was very pleasant and helpful.
Genuine Expedia guest review
Other trip Mar 3, 2014
Carla
AU
4.0 / 5Excellent
"Simple and Easy"
Really good for a short stay in the Capital. The room was a bit smaller than expected, but overall it was nice, friendly and clean.
Genuine Hotels.com guest review
2 night trip Jan 31, 2014
Lou
GB
1.0 / 5Poor
we couldnt stay there as there was some problems and we were re-allocated
Genuine Hotels.com guest review
2 night trip Dec 24, 2013
A Traveler
GB
3.0 / 5Good
"No surprises. A bed for the night was all I needed"
Tiny room no more than 8x6 with a bathroom attached. Very clean though and everything in good repair. I didn't have the breakfast but everyone looked to be enjoying it. I'll be returning next time I need to stay in town at my own expense.
Genuine Hotels.com guest review
1 night business trip Dec 19, 2013
Andy P
GB
5.0 / 5Outstanding
"great lcoation and new room"
well I normally do not write reviews, but this hotel was very nice. good breakfast and good location. breakfast was more like lunch. only issue was the checking in, it took few minutes. sound proof can better too. but overall happy nice clean hotel
Genuine Hotels.com guest review
1 night trip Dec 15, 2013
jin lu
GB
1.0 / 5Poor
"Think twice"
Very clean but that's as far as it goes. Room smelt of dampness and the walls were moldy and needed fresh paint. No effort put into customer care. Did not even get room specifications as requested. Poor service. Never again ! Location perfect.
Genuine Hotels.com guest review
1 night trip Dec 1, 2013
A Traveler
GB
2.0 / 5Fair
Not impressed as we arrived at this hotel only to be turned away to a sister hotel for no reason. It may have been wonderful but we never had a chance to see.
Genuine Expedia guest review
Other trip Nov 18, 2013
Jo
GB
1.0 / 5Poor
"SAD"
Really sad! Dirty flooring,not working fridge,broken furniture. Hiden chewing gums:-)
Genuine Expedia guest review
Other trip Nov 5, 2013
Lynn
GB
4.0 / 5Excellent
"Service with a smile and great value for money."
Perfect location, great value for money and very friendly and helpful staff. Would definitely use again when working in Shepherds Bush. Don't turn down the scrambled egg, tasty stuff.
Genuine Expedia guest review
Other trip Oct 15, 2013
Tony
GB
2.0 / 5Fair
"Not great"
Wont be going back here poor conditions. Overall not a great place.
Genuine Expedia guest review
Other trip Oct 12, 2013
adam
GB
3.0 / 5Good
"Perfectly Fine for an Overnight Stay"
We were specifically looking for a fairly cheap hotel for the use of one night after seeing a performance at the Royal Albert Hall, and this was certainly adequate. It is a fair way from the RAH by foot, but there is a tube station approx 10 mins away (Goldhawk Rd - Circle/Hammersmith and City lines) The room was quite small but fairly clean. Provided towels (which I didn't see mentioned on the website) alongside toiletries sachets and soap. We weren't sure what the 'rules' were regarding their breakfast system so chose to leave fairly early. The room was very warm (but it was fairly muggy that day), so we had to leave the window open, leading it to be quite noisy during the night. There isn't a proper reception though, just a desk in the corner of the dining room; therefore not sure how long the 'desk' was open for - we may have just been lucky with timings. Overall totally fine if you need to crash after a long day in London, but would be disappointed if staying here for a longer period of time.
Genuine Hotels.com guest review
1 night trip Sep 21, 2013
PGlynn
GB
4.0 / 5Excellent
"Very friendly staff"
Stayed for 4 nights, the room Was very small but clean and modern. First 2 nights we had no access to wi fire, but was offered a new ( and better / bigger) room with Wi fire and fridge, OK. The breakfast was ok, but served in a very small room for the many People, ok cozy though. Longer to the Underground than we expected (7-10 min), but good connections.
Genuine Hotels.com guest review
4 night family trip Aug 7, 2013
Anne
GB
1.0 / 5Poor
"Rubbish"
Absolute rubbish room very small poor service
Genuine Hotels.com guest review
1 night trip Jul 28, 2013
Raj
GB
3.0 / 5Good
It was satsfactory for the price paid. The breakfast was basic not a lot to choose from.
Genuine Hotels.com guest review
1 night trip Jul 20, 2013
Mark
GB
1.0 / 5Poor
"Over night stay only"
This 'Hotel' should more appropriately be described as a B&B guesthouse. It is a converted Victorian terraced house like many others in the same road. The single room I stayed in was tiny and overpriced in the extreme. I had paid for 9 nights but checked out after 8 because I did not want to stay there any longer. The same bedsheets were left on my bed for 7 nights before they were changed and the single towel provided was only changed twice without asking. Two other clean towels were given when I requested them, one after a towel was removed but not replaced. In the en-suite bathroom there was a glass holder above the sink but no glass provided for a toothbrush etc. there was no shower mat outside the shower and no soap holder in the shower which was so small so that if any large person dropped their soap they would have difficulty picking it up. The tiny bar of hand soap and sachet of shampoo provided was only replaced once in the eight days. The free Wi-Fi was not accessible in my room. On the fourth morning breakfast was finished early at 09.00 instead of the given time of 09.30 and when I came down at 09.15 I was refused service. I recommend you only stay here for 1 night in an emergency.
Genuine Hotels.com guest review
9 night trip Jun 27, 2013
George
GB
1.0 / 5Poor
"WORST NIGHT STAY OF MY LIFE!! AVOID!!"
Do not stay at this hotel. Pay a few extra pounds and stay anywhere else. Upon arrival there was no check in - and we were told that there was an "issue" with our room and it was no longer available. They said they had another room for us down the street and to go there. We went to this other hotel and saw the room. What we saw was the dirtiest room in the dirtiest hotel that we have ever seen. There were stains all over the walls, the sheets were dirty, the towels had black hairs all over them and the bathroom was smelly and dirty and looked like it hadn't been cleaned in months. We went back to the hotel and demanded our originally booked room. They gave us attitude and then showed us to a tiny closet room in the basement. I don't believe this room is legal due to the fact that you can't even walk around the bed the room was so small and they didn't take our passports or give us a receipt. We had nowhere else to go so we stayed. The next morning the breakfast was even worse!! They own 2 hotels and there is only 1 breakfast room with 5 tables. There was a line of 30 people and once you finally get in the breakfast room, the line of people hang outside the door and stare at you - until you feel so uncomfortable that you leave. Additionally the breakfast room is right in the kitchen and the food was sub-par at best. We think they take bookings from this website at a discount - then try to shove them in the other hotel so they can charge more to people who show up on the day.
Genuine Hotels.com guest review
1 night trip Jun 6, 2013
Disappointed Customer
GB

The following reviews were posted by hotel guests from other countries:

2.0 / 5Fair
"Lopphotell som är ok att sova på"
Detta var ett slitet och ganska skabbigt ställe. Ok att sova på, men inget mer. Billigt dock.
Genuine Hotels.com guest review
Business trip Apr 17, 2016
A Traveler
SE
2.0 / 5Fair
Hotellet er egentlig helt greit. Bra beliggenhet. Rent og pent. Men rommet var litt i minste laget. Vi var 3 stk og da var det knapt plass til alle koffertene. Badet var rent og pent å se på. Men dessverre var det VELDIG vanskelig å få passende temperatur vannet i dusjen. Dette var et stort minus!
Genuine Hotels.com guest review
4 night trip with friends Apr 7, 2016
A Traveler
NO
4.0 / 5Excellent
buon hotel,personale gentilissimo e disponibile,pulizia buona,colazione ottima e abbondante,fermate della metro a circa 10 min.a piedi dall'hotel.
Genuine Venere guest review
2 night family trip Mar 11, 2016
BARBARA
IT
5.0 / 5Outstanding
"Underbart prisvärt hotel"
Jag och min mamma var en tur till London, och bodde då på detta hotellet vilket var underbart. Vi hade frukost varje morgon, fanns i principen allt man kunna tänka sig. Läget var helt okay, 20 min med subway till centrum. Fanns även ett litet shopping center i området, och ett frukt och grönt/kläder/väskor marknad i närheten. Allt i allt tycker jag att hotellet var bra!
Genuine Hotels.com guest review
3 night family trip Sep 29, 2015
Dzeni
SE
3.0 / 5Good
"Correct. Un hotel juste pour dormir"
4 jours en famille( 2 adultes et 3 enfants en chambre familiale) Hotel proche du centre de Londres et proche du métro. Quartier populaire et sympathique. Hotel pratique pour dormir seulement, car état de la chambre plus que moyen Chambre petite. Se rapproche plus du Airbnb que de l'hotel. Cependant, Hotel calme, personnel sympathique et serviable, déjeuner correct sans plus. Pas le meilleur hotel rencontré mais juste ce qu'il faut si l'on n'est pas exigent.
Genuine Hotels.com guest review
4 night family trip Feb 15, 2016
lionel
FR
3.0 / 5Good
"Godkänt hotell"
Bra hotell med tanke på vad man betalar. Lite väl litet rum men funkar för att bara sova i.
Genuine Hotels.com guest review
6 night romance trip Dec 27, 2015
Anton
SE
4.0 / 5Excellent
Perfekt!!! Mysigt hotell å bra på alla sätt till en billig peng
Genuine Hotels.com guest review
3 night romance trip Dec 8, 2015
jonny
SE
4.0 / 5Excellent
"Per me vale!"
La struttura, per la posizione e il prezzo va benissimo, se si vuole uno standard alto non si può voler spendere così poco. Sicuramente si possono migliorare delle cose, ma io sono stato bene. Staff accogliente, colazione abbondante e tutto ciò che ho richiesto ha avuto risposte positive. Poi ripeto, per il prezzo, per la zona e per gli standard londinesi ci si deve un po' adattare. Per le pulizie delle camere si può migliorare. Vicino alla metro ma ancora meglio la fermata dell'autobus praticamente davanti. Per un prossimo soggiorno a Londra ci tornerò sicuramente.
Genuine Venere guest review
5 night family trip Dec 4, 2015
federico
IT
2.0 / 5Fair
"Ne pas prendre la chambre 1"
Chambre trop petite, tête du lit cassée, odeurs d'humidité, l'eau qui ne s'évacue pas dans le lavabo !!!! Ne surtout pas prendre la chambre 1 Les autres chambres avaient l'air mieux....mais nous n'avons pas eu la chance de les avoir
Genuine Expedia guest review
Other trip Nov 17, 2015
Nathalie
FR
3.0 / 5Good
"ok hotel"
+fint lille hotel centralt beliggende nær underground indkøbsmuligheder og byliv -Rengøringen halter lidt og toilettet var meget tragt og tv var sat i en forkert vinkel så man han havde svært ved at se hvad skærmen viste men overordnet man får hvad man betaler for og det er ok til prisen
Genuine Hotels.com guest review
4 night romance trip Nov 5, 2015
thomas
DK
2.0 / 5Fair
"Förbindelser finns ganska nära."
Smutsigt hotellrum överallt! Det kändes inte bra. När vi kom till hotellet ser det ganska modernt ut, synd inte städningen var det. Hotellvärden lurade oss på 40 pund taxi för en resa som skulle kostat 20 pund fick vi reda på, så ring själv taxi!!
Genuine Expedia guest review
Other trip Nov 2, 2015
Lina
SE
4.0 / 5Excellent
"A recommander."
Hôtel accueillant, petit déjeuner très bon, personnel sympa.
Genuine Expedia guest review
Other trip Oct 31, 2015
Hugues
FR
2.0 / 5Fair
"Halpaa ja laatu sen mukaista"
Tarjoushinta ja kuvat saivat meidät varaamaan huoneen hotellista. Olimme paikalla tuloaamuna klo 9. Matkalaukun jätimme hotellin receptioniin ja palasimme klo 14 aikaan kun virallinen sisäänkirjaus alkoi. Odotimme liki tunnin yksin ja vielä ennen huoneeseen pääsyä piti tarkistaa että kaikki oli kunnossa. Huone oli pettymys. Nukkuihan tuolla mutta seinistä rapisi laasti ( jota löytyi yksi ilta pedatun sängyn päältäkin). Tyynyt olivat laytanat, kokolattiamatto irvisti ja alla rikkinäinen betonilattia. Suihkua ei saanut irti ja oli likainen. Vessapaperia perhehuoneessa jopa yksi rulla. Kaappi irti seinästä ja heilui vaarallisesti. Onneksi lapset ovat jo isoja. Aamupala melko yksinkertainen mutta ok joskin kahvina pikakahvia. Metropysäkki kohtuukävelymatkan päässä ja marketit samoin. Ei mikään suositeltavin paikka mutta nukkuihan tuolla.
Genuine Hotels.com guest review
3 night family trip Oct 4, 2015
A Traveler
FI
3.0 / 5Good
"Ok value sleep at London"
To a London hotel very good value. My ensuite toilet was about to brake at any moment. Shower door did not close etc. Very clean and quiet hotel near H'smith tube.
Genuine Hotels.com guest review
1 night trip Sep 25, 2015
Jussi
FI
3.0 / 5Good
"Bom custo x benefício"
Não foi o melhor mas também não foi o pior hotel que conheci, oferece o equivalente ao seu custo. Não espere demais e não se frustará. Mas a localização dele é muito boa.
Genuine Expedia guest review
Other trip Sep 26, 2015
Luciano
BR
3.0 / 5Good
"Muito pequeno mais bem localizado"
Quarto minúsculo mas com boa cama e excelente localização. Para estadia curta vale a pena.
Genuine Hotels.com guest review
6 night trip with friends Sep 17, 2015
Andreia
BR
1.0 / 5Poor
"Øv træls oplevelse..."
Værelset havde ikke det antal senge vi bestilte. Dobbeltsengen var meget smal og alt for kort- madrassen elendig... Værelset slidt og beskidt...Der var ikke vand nok til vi kunne komme i bad, så vi måtte vaske os i koldt vand og der var ikke tryk på vandet i bruseren... Der var i siddepladser til morgenmaden og ikke mad nok... En rigtig dårlig oplevelse... Det eneste positive var hotelservicen!
Genuine Hotels.com guest review
3 night family trip Sep 17, 2015
A Traveler
DK
2.0 / 5Fair
"Very Basic"
Het is een klein hotel (vermoed oude woning, gezien de huizen er aan vast), waarin het allemaal passen en meten is. Wij verbleven op de zolderkamer; klein, schuine wanden, 1 lamp (peertje), geen bedlampje, geen nachtkastje, 1 eetkamerstoel. Toilet en douche waren netjes/schoon. Vloerbedekking kapot. Op het verzoek om een andere kamer (we zouden toch 3 nachten blijven!) werd niet ingegaan. Ontbijt was incluis, en dat is dan wel weer lekker, de eieren worden ter plekke gebakken. De eetruimte is super klein en tegelijk opslagruimte en receptie. Man achter de receptie speelt het liefst spelletjes of kijkt tv.
Genuine Hotels.com guest review
3 night family trip Sep 16, 2015
Jan
NL
1.0 / 5Poor
"Virkelig dårligt sted og personale var ligeglade."
Der var ikke vand i bruseren og det blev påtalt, men intet skete. Morgenmad var der for lidt af og ikke nok, de måtte ud at købe mere midt i det hele og ikke klar til tiden. Det mest elendige jeg har oplevet og ikke noget jeg kan anbefale til andre. Det var så dårligt og de var faktisk ligeglade, meget elendigt.
Genuine Hotels.com guest review
2 night trip with friends Sep 11, 2015
Else-Marie
DK
1.0 / 5Poor
"Kan ikke anbefales."
Værelset var stort set ikke større end et kosteskab! Ingen stole at sidde på! Der var morgenmad i week-enden fra 8.30, men på dette tidspunkt var intet parat, og gæsterne måtte selv gå i skabene og finde bl.a. marmelade. Søndag valgte vi at spise ude i byen, da man ikke engang kunne få en kop varm te! Personalet virkede sløve og ikke særligt service-mindede.
Genuine Hotels.com guest review
2 night trip with friends Sep 11, 2015
Brita
DK
2.0 / 5Fair
"オススメしない"
泊まるには最低限のものはあるかな、という感じ。シャワーの排水溝がつまりふかいだった。匂いもこもっていて、また部屋も埃っぽい。前のホテルでトラブルがあり、やむなく急遽泊まったところだったので、私たちは最低限の設備でまあなんとか、という感じだった。
Genuine Hotels.com guest review
2 night trip with friends Sep 10, 2015
A Traveler
JP
4.0 / 5Excellent
Definitivt bra för det man betalar. Positivt överraskad över såväl hotellets skick och servicen. Bra frukost och väldigt lyhörd personal. Vi fick inget byte av handdukar men det är kanske något som man lätt kan be om. Skulle absolut kunna återvända hit och jag är supernöjd med standarden. Hotellet ligger en bit från tuben men det är en skön promenad och inget som direkt drar ner betyget. Allt som allt, bra budgethotell och fin service.
Genuine Hotels.com guest review
4 night family trip Aug 26, 2015
A Traveler
SE
3.0 / 5Good
"Fint lille hotel til prisen"
Vi havde 3 overnatninger på det lille og ganske udmærkede hotel tæt på London centrum. Et rigtig godt valg til prisen! ... men bestemt ikke et luksus hotel. Personalet var yderst hjælpsomme i alle henseender og vi oplevede en fin service. Morgenmaden er continental og meget personlig. Rengøringen er helt fin. Dejligt at man kan låne f.eks. hårtørrer,adapter til engelske el-stik og strygejern og -bræt. Det eneste ikke positive vi kan nævne kunne være sengene,som bestemt ikke var over middel. Der er også meget lydt og man kan stort set høre alt fra andre værelser (vækkeur kl 03.45) og ikke mindst fra gangen. Dette til trods så er hotellet et sted vi gerne kommer tilbage til. Vi havde et ganske fint indtryk af stedet.
Genuine Hotels.com guest review
3 night family trip Sep 2, 2015
Stine
DK
1.0 / 5Poor
Not enough hot water for shower. Small room, Glass and cups never cleansed even we stayed for 4 nights. The only thing that is abundant is flights of stsirs.
Genuine Expedia guest review
Other trip Sep 6, 2015
Chen Enoch
HK
3.0 / 5Good
"bon"
Établissement convenable. Petit déjeuner complet
Genuine Hotels.com guest review
3 night trip with friends Aug 29, 2015
A Traveler
FR
1.0 / 5Poor
"Hotel muy descuidado regido por personal pasota."
Desde el primer día tuve que bañarme con agua quemando puesto que faltaba la rosca del grifo del agua fria y no se podía regular. El enchufe para móviles no funcionaba por lo que estuvimos 4 días sin poder cargarlos. Los regentes árabes del hotel iban descalzos por la recepción del hotel todo el día. Presenté todos los días hasta por escrito los inconvenientes y ni mínimo caso. La limpieza fatal. Muy sucio y descuidado. Nada que ver con las imágenes vistas en internet.
Genuine Expedia guest review
Other trip Sep 3, 2015
Toñi
ES
2.0 / 5Fair
"hotel non consigliabile"
L'hotel è risultato deludente da tutti i punti di vista. Le camere sono prive di armadio e talmente piccole che bisogna tenere le valigie chiuse e in posizione verticale (possibilmente una sull'altra!) per potersi muovere uno alla volta. Anche al rientro, la sera, non è possibile godersi una rilassante doccia perché l'acqua esce solo ghiacciata o bollente e nella tarda serata addirittura solo fredda. La sala per la colazione è talmente piccola che bisogna attendere il proprio turno in un corridoio claustrofobico. Il personale dimostra disponibilità, ma poi le informazioni che ci hanno fornito sono risultate inesatte (se ci fossimo fidati avremmo perso l'aereo!).
Genuine Expedia guest review
Other trip Sep 1, 2015
Camilla
IT
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