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1 room, 2 adults
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120 Shepherds Bush Road, London, England, W6 7PD, United Kingdom, ‏‎800-491-6126
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3.0 / 5Good

Score breakdown (from 210 reviews)

Average rating for:

  • Cleanliness
    3.1
  • Service
    3.3
  • Comfort
    2.7
  • Condition
    2.9
  • Neighborhood
    3.6

The following English reviews were posted by hotels.com guests from other countries:

1.0 / 5Poor
"Rubbish"
Absolute rubbish room very small poor service
Genuine Hotels.com guest review
1 night trip Jul 28, 2013
Raj
GB
3.0 / 5Good
It was satsfactory for the price paid. The breakfast was basic not a lot to choose from.
Genuine Hotels.com guest review
1 night trip Jul 20, 2013
Mark
GB
1.0 / 5Poor
"Over night stay only"
This 'Hotel' should more appropriately be described as a B&B guesthouse. It is a converted Victorian terraced house like many others in the same road. The single room I stayed in was tiny and overpriced in the extreme. I had paid for 9 nights but checked out after 8 because I did not want to stay there any longer. The same bedsheets were left on my bed for 7 nights before they were changed and the single towel provided was only changed twice without asking. Two other clean towels were given when I requested them, one after a towel was removed but not replaced. In the en-suite bathroom there was a glass holder above the sink but no glass provided for a toothbrush etc. there was no shower mat outside the shower and no soap holder in the shower which was so small so that if any large person dropped their soap they would have difficulty picking it up. The tiny bar of hand soap and sachet of shampoo provided was only replaced once in the eight days. The free Wi-Fi was not accessible in my room. On the fourth morning breakfast was finished early at 09.00 instead of the given time of 09.30 and when I came down at 09.15 I was refused service. I recommend you only stay here for 1 night in an emergency.
Genuine Hotels.com guest review
9 night trip Jun 27, 2013
George
GB
1.0 / 5Poor
"WORST NIGHT STAY OF MY LIFE!! AVOID!!"
Do not stay at this hotel. Pay a few extra pounds and stay anywhere else. Upon arrival there was no check in - and we were told that there was an "issue" with our room and it was no longer available. They said they had another room for us down the street and to go there. We went to this other hotel and saw the room. What we saw was the dirtiest room in the dirtiest hotel that we have ever seen. There were stains all over the walls, the sheets were dirty, the towels had black hairs all over them and the bathroom was smelly and dirty and looked like it hadn't been cleaned in months. We went back to the hotel and demanded our originally booked room. They gave us attitude and then showed us to a tiny closet room in the basement. I don't believe this room is legal due to the fact that you can't even walk around the bed the room was so small and they didn't take our passports or give us a receipt. We had nowhere else to go so we stayed. The next morning the breakfast was even worse!! They own 2 hotels and there is only 1 breakfast room with 5 tables. There was a line of 30 people and once you finally get in the breakfast room, the line of people hang outside the door and stare at you - until you feel so uncomfortable that you leave. Additionally the breakfast room is right in the kitchen and the food was sub-par at best. We think they take bookings from this website at a discount - then try to shove them in the other hotel so they can charge more to people who show up on the day.
Genuine Hotels.com guest review
1 night trip Jun 6, 2013
Disappointed Customer
GB
3.0 / 5Good
"Good value"
Room very small but only staying one night so fine for us. Bathroom modern and clean.
Genuine Expedia guest review
Other trip Mar 31, 2013
Kim
GB
4.0 / 5Excellent
"Most convenient for Hammersmith Apollo"
Friendly staff, clean and comfortable room. Breakfast very basic. With a little more thought could have been much better. Hotel chosen for its close location to Hammersmith Apollo. Only 10 minutes walk away.
Genuine Hotels.com guest review
1 night trip Mar 16, 2013
A Traveler
GB
5.0 / 5Outstanding
"good connections and sweet hotel"
location is easy if you are coming from heathrow. and other good connections. also good value hotel. breakfast needs a bit a improvment but good variety. We requested extra pillows which were provided instantly also the remote that was not working was also changed without nhassle. rooms very good and wht ever you really needed,
Genuine Expedia guest review
Other trip Jan 14, 2013
Jolene
GB
4.0 / 5Excellent
Lovely little place in a pretty building. Enjoyed our stay.
Genuine Hotels.com guest review
1 night trip Jan 2, 2013
A Traveler
GB
1.0 / 5Poor
Rooms adequate, small, no wardrobes. Dinning room untidy, not cleaned from previous day, adjoined very small messing kitchen, plus office desk stuck at the side. Owner seemed to be sleeping in finning room? Breakfast unorganised, no coordination, items of food just dumped on tables. No napkins just tools of kitchen towel provided. Waitress very polite and apologetic.
Genuine Hotels.com guest review
Other trip Dec 27, 2012
NaughtonVnaughton
GB
1.0 / 5Poor
"Nooooooooooooooooooooooooo!!!!!!!!!!!!!!!!!"
Apalling. Room wasn't a triple - in fact, despite the facted that I booked my room IN OCTOBER they didn't book a room for two nights so we could move frely during the day. Was given a double room and a single and then two doubles for three single people. This meant that we had to change rooms, pack up all our stuff and return to reception which wasn't manned. As there was no-one there we left and came back to discover that our personal belongings had been moved to another room without any supervision or consent from us - probably so we wouldn't have an opportunity to protest the fact that it stank of smoke. Shower in one of the rooms wasn't working, apparently because of my lack of awareness that the archaic piping needs to be turned a certain way to get it going -?!??!?! TV didn't work, needed a storage heater plugged in while I was sleeping to stay warm. Bad news.
Genuine Hotels.com guest review
2 night trip Dec 8, 2012
Julia
GB
2.0 / 5Fair
"disapointing"
While the location of the hotel was great and convenient to tube stations the Hotel itself was very disapointing.The room was tiny,as was the bathroom.there was no wardrobe in the room only a hanging rail which hung over the kettle and tea making facilities.The dining room was also tiny so we had to miss breakfast the first morning because there was no room in the dining room and we would have had to wait 10 minutes to get a table and as we were in a hurry we couldnt wait.There was only 1 towel per person and only 1 pillow per person.there was barely enough room to move around the room around the bed.The hotel itself was very noisy and it was difficult to sleep.The room was grubby with stains on carpet and marks on the wall.The hotel was cheap but I dont think I would stay there again
Genuine Hotels.com guest review
Family trip Oct 3, 2012
Anne
IE
4.0 / 5Excellent
The room and the bathroom were small but clean. We only stayed for one night so it was adequate for our needs. The breakfast was very basic and the breakfast room was also very small, some people had to wait for a table and were told that breakfast stops at 9.00 even if they have been waiting so get there early.
Genuine Hotels.com guest review
Other trip Oct 1, 2012
A Traveler
GB
1.0 / 5Poor
"disappointed"
Only 5 tables for breakfast but about 30 people queing owner just sat at his desk looking at the internet with headphones on. Could hear people snoring in basement and floor creeked so loudly upstairs thought they was going to come through the ceiling. Was positioned right next to the kitchen so at 6.30 tables were being dragged on the floor. Yes room was clean but small.situated well in shepherds bush would we come back? No
Genuine Expedia guest review
Other trip Sep 22, 2012
A Traveler
GB
1.0 / 5Poor
"Disappointed"
An awful smell in the room, couldn't even step foot in the bathroom without gagging, wouldn't recommend to anyone
Genuine Expedia guest review
Other trip Sep 14, 2012
A Traveler
GB
3.0 / 5Good
"Great location-but lots wrong with it"
We were 3 single guys and asked for 3 single bed room. Booked a triple. Got 2 double beds. Asked for an extra mattress but it never arrived. 24 hour reception apparently............isnt by a mile! We got the converted loft room so hot as! Asked for a fan but it never arrived. Room was tiny as well! Clean though.
Genuine Hotels.com guest review
3 night trip with friends Aug 17, 2012
A Traveler
GB
4.0 / 5Excellent
"Good location...SMALL rooms"
The Hotel was very clean and the staff was very helpful! We arrived before check-in and left our bags so we could do some sight seeing. The day we checked-out we left our bags at the desk and did some sightseeing until it was time to leave. The rooms are very small. Our 8 foot by 18 foot room held a full bed, a twin bed, a night stand and a 5 foot by 5 foot corner was walled off for the bathroom. It was a tight squeeze. We only spent enough time in our room to sleep and shower. They offer a traditional English breakfast free every morning. The coffee is instant so we had to get our caffeine elsewhere. The police department is 2 blocks up the street and the fire department is one block up the street. We felt safe in the area, but the sirens took some getting used to.
Genuine Hotels.com guest review
3 night family trip Aug 6, 2012
Anna
GB
4.0 / 5Excellent
"Good Basic London Hotel"
Was a little concerned at reading poor reports on this hotel but my experiene was very good. Staff very friendly and could not be more helpful. Room was clean and secure - and a good bathroom etc., Location good as less than 10 mins walk to Shepherds Bush station. Not the Hilton but very good value for money. I'm sure I will stay again at some point.
Genuine Expedia guest review
Other trip Aug 3, 2012
A Traveler
GB
4.0 / 5Excellent
"Great for concert goers"
Was clean and ideal for what I needed as I was only in london for a night for a concert. It was clean and comfortable and would go again if I was in the area again.
Genuine Expedia guest review
Other trip Aug 3, 2012
Dawn
GB

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
Wifi fungerade väldigt dåligt och duschen var ingen höjdare.
Genuine Hotels.com guest review
4 night trip with friends Jun 11, 2015
A Traveler
SE
3.0 / 5Good
"Not a very good experience with this high price"
Considering this price, this hostel is quite far from the London center. The rooms are small and are not very clear (the host forgot to clear the bathroom after last customer). No evaluator is for large luggage.
Genuine Hotels.com guest review
2 night romance trip Jun 19, 2015
A Traveler
HK
4.0 / 5Excellent
"Nice stay in London !"
I stayed a week at Comfotel and the stay was great. The room and the hotel are the perfect fit for visiting london.
Genuine Hotels.com guest review
6 night trip Mar 4, 2015
A Traveler
FR
5.0 / 5Outstanding
"Hotel muito bom."
Estive em Londres com minha mãe e adoramos o hotel. Funcionários simpáticos, educados, gentis e prestativos. O quarto é pequeno e fica um pouco apertado para duas pessoas, mas é simples de organizar. O chuveiro é muito bom, fácil de regular a temperatura da água. A cama é confortável e o café da manhã incluso na hospedagem é bem servido, frutas, sucos, bolos, café, grãos, ovos e pães. De uma maneira geral, gostamos bastante do hotel. Excelente custo-benefício.
Genuine Hotels.com guest review
5 night family trip Jun 14, 2015
Ana Flavia
BR
5.0 / 5Outstanding
"Super lækkert hotel til god pris! :D"
Vi fik en varm velkomst da vi ankom til hotellet og der var en skøn atmosfære i det typiske lille engelske rækkehus! Værelset var ikke særlig stort, men en passende størrelse for 2 personer, desuden var det ny istandsat og havde gode bad og toiletfaciliteter. Ved morgenmaden blev vi taget imod med smil og morgenmaden var rigtig god, der var lidt for en hver smag og smagte super lækkert! Alt i alt et suverænt hotel til den lave pris, vi vender helt sikkert tilbage igen næste gang vi skal til London! (:
Genuine Hotels.com guest review
2 night trip with friends Jun 16, 2015
Bettina
DK
2.0 / 5Fair
"Quart minúsculo."
custo/beneficio muito ruim, caro para o que oferece. único ponto positivo é a localização. quarto minúsculo.
Genuine Hotels.com guest review
4 night romance trip Jun 9, 2015
A Traveler
BR
3.0 / 5Good
"Ótimo custo / benefício"
O hotel é bastante limpo, novo e confortável. As toalhas foram trocadas todos os dias porém as roupas de cama não foram substituídas durante o período da nossa estadia. Ponto positivo é que a estação de Brochant fica a apenas 3 minutos do hotel.
Genuine Hotels.com guest review
4 night romance trip Jun 7, 2015
Maria Elisabete
BR
3.0 / 5Good
"Okay für kurzen Aufenthalt"
Das Hotel ist gut gelegen (Fußweg von Station Hammersmith aus ca. 10 Min) und wenn man ein Zimmer in Richtung Hof hat, dann ist es auch sehr ruhig. Unseres war allerdings megaklein und megaeng. Auch stand nur eine Bettdecke zur Verfügung). Der Service war aber völlig in Ordnung, Frühstück auch.
Genuine Hotels.com guest review
1 night family trip Jun 2, 2015
A Traveler
DE
3.0 / 5Good
"Breaksfast good"
Breakfast was so much better than we think. It was included for example toast, eggs, coffee, tea, fruit and muesli.
Genuine Hotels.com guest review
4 night trip with friends May 26, 2015
A Traveler
FI
3.0 / 5Good
"..."
Vi ankom til et værelse med sorte hår i sengen, og rengøringen i resten af værelset var heller ikke optimal. Der var massere af snavs i gulvtæppet, og det virkede som om det ikke var blevet søvsuget LÆNGE. Vores håndklæder blev heller ikke skiftet ud medmindre vi spurgte om det. Hotellet var dog billigt, og hvis man ikke prioritere at smide alle sine penge efter et hotel, og ligesom os prioriterer shopping, og alligevel kun bruger værelset til at sove på, går det. Hotellet har en fed placering, og det har også været en af de ting vi prioriterede. Sheperds Bush er et fantastisk sted at bo. Der er kort afstand til metro og det sindssygt lækre center Westfield.
Genuine Hotels.com guest review
4 night business trip May 3, 2015
A Traveler
DK
4.0 / 5Excellent
"Godt ophold"
Har haft en to skønne overnatninger på Comfotel - det sødeste personale og god morgenmad. Værelserne er lidt små, men det er helt fint hvis man alligevel skal gå rundt hele dagen :-)
Genuine Hotels.com guest review
2 night trip with friends Apr 25, 2015
Karoline
DK
4.0 / 5Excellent
Bon séjour en général, j'étais côté cour, pas de bruit, donc nuit tranquille. En revanche attention à l'eau chaude le matin et aux problèmes d'écoulement de la douche. Mais le rapport qualité prix est très bien et le placement de l'hôtel aussi, métro le jour, bus 24/24h.
Genuine Expedia guest review
Other trip Apr 13, 2015
Lucas
FR
2.0 / 5Fair
"Utrymme för förbättringar!!!"
Tyvärr en ganska dålig helhetsupplevelse. Mycket trasigt i rummet. Saknar bland annat krokar att t.ex. hänga handdukar på. Under våran vistelse fanns heller ingen möjlighet att duscha då det dels inte fanns något varmvatten, dels att duschen dessutom var trasig.
Genuine Hotels.com guest review
4 night family trip Apr 1, 2015
Rickard
SE
3.0 / 5Good
"環境"
部屋の狭さが写真の想像よりかなり狭かったので驚き。でも地方に立つ前の一泊だったのでok。駅周辺は賑やかで、ホテル近くにスーパーがあって便利でした。
Genuine Hotels.com guest review
1 night business trip Mar 24, 2015
A Traveler
JP
2.0 / 5Fair
"Etwas herunter gekommenes Hotel"
Das Bad wurde 4 Tage nicht geputzt. Die Betten wurden oberflächlich gemacht und als wir ankamen, waren noch Haare vom Vormieter in beiden DoppelbettenDas Personal war freundlich,aber man hatte sehr selten Ansprechpersonal. Würde dieses Hotel nicht weiterempfehlen.
Genuine Expedia guest review
Other trip Apr 2, 2015
4 Personen
DE
4.0 / 5Excellent
"Simple hotel, great value"
Good connections, close to subway station. Helpful staff. The room was small but clean. Bed was not the most comfortable but still okay. Breakfast included. Overall very happy with our stay!
Genuine Hotels.com guest review
5 night romance trip Mar 25, 2015
A Traveler
SE
2.0 / 5Fair
"Comfotel Grn"
The room was not the cleanest I've been staying at. The floor was full of stains. The shower was good if you could get the temperature set correctly but it was either cold or boiling hot. The beds was hard and not very comfortable, you could feel the springs. The double bed had one blanket. They had no proper duvets. It was a sheet and a scratchy blanket that you got to share. Not a quilt per person which is customary in a hotel. The walls was very thin and you could hear everything what was said in the hotelroom just beside ours. The service was quite good but nothing above average. The hotel is placed pretty much just between Hammersmith station and Sheperds Bush which was nice. Bus-stops not far away from the hotel which was one of the positives.
Genuine Hotels.com guest review
3 night romance trip Mar 20, 2015
A Traveler
SE
4.0 / 5Excellent
"enchanté"
nous avons découvert Londres.Nous sommes contents de notre voyage mais trop court .C'est à refaire.
Genuine Hotels.com guest review
2 night romance trip Mar 17, 2015
corinne
FR
4.0 / 5Excellent
"Udemærket til en billige penge"
Ganske fine forhold til prisen. Det er ikke luksus, men der er alt hvad man skal bruge hvis man alligevel er mest ude i byen.
Genuine Hotels.com guest review
2 night trip with friends Feb 10, 2015
Martin
DK
4.0 / 5Excellent
Soggiornato 3 giorni, l'hotel alla fine andava bene. 10 minuti dal bus e metropolitana,in 15 minuti si arriva al centro di londra e andava più che bene.La stanza piccola, ma per 3 giorni si può fare.Insomma è andata benissimo....
Genuine Venere guest review
Other trip Jan 14, 2015
A Traveler
IT
3.0 / 5Good
"Great location"
I had a holiday weekend in Shepherd's bush and I visited a nice basic hotel with great location considering public transportation. Room was quite small but it had everything I needed and in overall room was clean and comfortable. Breakfast was decent and the staff was friendly. For this price I would definitely recommend this hotel.
Genuine Hotels.com guest review
1 night trip Dec 5, 2014
Antero
FI
2.0 / 5Fair
"aspettative deluse"
Ho scelto questo hotel basandomi sulle foto e sui commenti ma mi aspettavo qualcosa di più. sono rimasta molto delusa dall'accoglienza del personale in ciabatte e con i piedi sulla scrivania, nonostante poi la gentilezza comunicativa. la stanza era piccolissima e nel seminterrato, non è questo il problema, ma appena arrivate davanti alla porta erano ammassate lenzuola da lavare, la moquette della stanza era macchiata, le lenzuola avevano degli aloni e la doccia era piena di calcare su pareti, vetro e scarico incrostato... La notte si sentiva qualsiasi rumore: gente che russava, porte che sbattevano, la televisione della reception, il soffitto che traballava sotto quando qualcuno camminava al piano sopra. punti di forza sicuramente la cortesia del personale e la posizione molto vicina (5 minuti) a due delle linee metropolitane principali: sheperd's bush sulla Central e Hammersmith sulla piccadilly
Genuine Expedia guest review
Other trip Dec 5, 2014
A Traveler
IT
3.0 / 5Good
"Greit hotell for overnatting"
Lite hotell med god service, lite minus for små rom (dobbeltrom), lite bad og tepper på rommene. Kort vei(gangavstand)til Westfield London Shopping Centre som bare var helt fantastisk.
Genuine Hotels.com guest review
3 night romance trip Nov 21, 2014
Svanhild
NO
3.0 / 5Good
"Bra! Nära till tunnelbana, bussar o köpcentrum."
Bra hotell om man bara ska sova där. Frukosten var bra, fanns olika saker att välja på. Hjälpsam personal som hjälper till och svarar på frågor. Nackdelen var väl att det inte var så bra tryck i duschen, men det funkade. Fräscha rum och bra läge. Många mysiga ställen att äta på och bra butiker med mindre trängsel än inne i centrum. Kan gott bo där igen med tanke på priset och läget. Har man svårt att gå i trappor så är det inte lämpligt att bo här.
Genuine Expedia guest review
Other trip Nov 28, 2014
Rita
SE
3.0 / 5Good
"Value for money if price is low"
Fantastic price for en suite in London. That justified the rest. Freezing cold room and bathroom, everything at breakfast except eggs was processed - but it was safe, clean and dry. Tesco's just around the corner. Correct price for what I got, so not disappointed, but the proprietor could take a higher price if wanted with a bit decorating and breakfast service attitude.
Genuine Hotels.com guest review
1 night trip Nov 24, 2014
A Traveler
NO
4.0 / 5Excellent
"Rart hotel"
Rart hotel med pænt og rent værelse med kaffe og te og et badeværelse med toilet. Små forhold men ikke noget der manglede. God morgenmad med forskellige slags cereals og frisklavede æg. Eneste minus var bruseren. Jeg boede på 3. sal og vandtrykket var ikke særlig højt.
Genuine Hotels.com guest review
2 night business trip Nov 19, 2014
A Traveler
DK
4.0 / 5Excellent
"Boa localização."
Bem localizado, mas não é muito confortável.
Genuine Hotels.com guest review
4 night trip with friends Oct 20, 2014
Clecio
BR
4.0 / 5Excellent
accueil sympathique. chambre confortable. proximité du métro.
Genuine Hotels.com guest review
1 night trip Oct 25, 2014
A Traveler
FR
2.0 / 5Fair
"Dårlig hotel"
Da vi kom til hotellet i øsene regnvejr kl ca 22 fik vi besked på at vi skulle over på et andet hotel pga de havde overbooked. Selv om hotels.com havde skrevet at vi kom senere på aften.værelse var nede i en kælder som lugtet muggent. Vi skulle heldigvis kun være der til næste dag.
Genuine Hotels.com guest review
4 night family trip Oct 13, 2014
Marianne Scheel
DK
3.0 / 5Good
"Konsert på Hammersmith Apollo"
Ok beliggenhet i forhold til hva vi skulle. Glass og stol ikke tilgjengelig, men fint med kjøleskap på rommet. Foldedør til dusj var fungerte ikke. Lite frokosttilbud, ellers ok.
Genuine Hotels.com guest review
2 night family trip Oct 10, 2014
Einar
NO
2.0 / 5Fair
"Ikke for familier."
Vi var en familie på 5, to voksne og tre barn som ville ha et hotell med mulighet for familierom. Det hadde Comfotel, derfor falt valget hit. Men dette er ikke et hotell jeg vil anbefale. Sengene var små og harde, i og for seg greit nok, men rommet var i dårlig forfatning. Teppet på gulvet hadde store tydelige flekker. Flekker på veggene/tapeten. Et smalt hengeskap som sto på halv åtte og kun en stol. Badet var knøttlite der man kunne sitte på do, pusse tennene og vaske håret samtidig. På gulvet på badet lå et lite teppe som var veldig skittent og flekkete, da jeg prøvde å ta det vekk, hang gummien igjen i gulvet. På den positive siden, var det grei frokost og gratis internett på rommet. Men det skitne rommet overskygget dessverre.
Genuine Hotels.com guest review
4 night family trip Oct 5, 2014
A Traveler
NO
4.0 / 5Excellent
"Bra läge samt fin service tex väskan bars upp!!"
Bra frukost contra bra pris! Tex ost och inte bara den vanliga mermeladen! Nära flera tunnelbane stationer!
Genuine Hotels.com guest review
2 night trip Oct 3, 2014
Lisbeth
SE
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews