All hotels in Port Douglas, Queensland, Australia
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Pool Port Douglas, Port Douglas

4.5 stars
19-37 St Crispins AvenuePort DouglasQLD4877Australia, ‏‎800-491-6126
Excellent4.1 / 5
  • Nice pool but water was heated. Didn't find bbq facilities.Feb 2, 2016
  • The hotel was modern, fairly new and the swim out access was great however, even though…Jan 16, 2016
33See all 33 Hotels.com reviews
From 242 reviewsTripAdvisor Traveller Rating

Pool Port Douglas, Port Douglas

Hotel Info: ‎866-539-8117‎

  • 2 Bedroom Swim-up Pool View
  • One Bedroom Sunset Apartment
  • 2 Bedroom Grande Sunset
  • 2 Bedroom Swim-up Mountain View
  • 3 Bedroom Swim-up Pool View
  • 3 Bedroom Sunset Pool View
  • 2 Bedroom Sunset Mountain View
  • 2 Bedroom Sunset Pool View
  • 2 Bedroom Grande Swim-up
  • Three Bedroom Uber Plunge Pool

At a glance

Key facts

Hotel size

  • This hotel has 72 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 2 PM-5 PM
  • Check-out time is 10 AM
If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation.
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking

Offsite

  • Area shuttle within 5 km *

  • Shopping center shuttle *

Other information

  • Smoke-free property
  • Resort fee included

Also known as

  • Pool Apartment Port Douglas
  • Pool Port Douglas
  • Port Douglas Pool
  • Pool Hotel Port Douglas
  • Pool Resort Port Douglas Hotel Port Douglas

Policies

Children under 12 years old are not allowed in the swimming pool without adult supervision.

This property does not have elevators.

Parking height restrictions apply.

For transfers, guests must contact the property 72 hours prior to arrival prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Late check-out can be arranged for an extra charge of AUD 50

Rollaway beds are available for AUD 35.00 per night

Cribs/Infant beds are available for AUD 10 per night

Airport shuttle service is offered for an extra charge of AUD 34 per person (one way)

Airport shuttle for children between the ages of 2 and 11 costs AUD 20 (one way)

Area shuttle and shopping center shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Barbeque grills
Things to do
  • Outdoor pool
Services
  • Front desk (limited hours)
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
Facilities
  • Number of buildings/towers - 5
  • Year Built 2007
  • Safe-deposit box at front desk
  • Garden

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
  • Washer/dryer
Things to enjoy
  • Separate living room
  • Balcony
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 80-cm LCD TV
  • Cable TV channels
  • DVD player
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher
More
  • Weekly housekeeping provided
  • Access via exterior corridors

Special features

Recreation

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Rafting nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Windsurfing nearby

Pool Port Douglas, Port Douglas’s small print

Also known as

  • Pool Apartment Port Douglas
  • Pool Port Douglas
  • Port Douglas Pool
  • Pool Hotel Port Douglas
  • Pool Resort Port Douglas Hotel Port Douglas

Policies

Children under 12 years old are not allowed in the swimming pool without adult supervision.

This property does not have elevators.

Parking height restrictions apply.

For transfers, guests must contact the property 72 hours prior to arrival prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Late check-out can be arranged for an extra charge of AUD 50

Rollaway beds are available for AUD 35.00 per night

Cribs/Infant beds are available for AUD 10 per night

Airport shuttle service is offered for an extra charge of AUD 34 per person (one way)

Airport shuttle for children between the ages of 2 and 11 costs AUD 20 (one way)

Area shuttle and shopping center shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.1 /5 from 33 reviews

Pool Port Douglas, Port Douglas
Excellent4.0 / 5
Great spot for a relaxing family holiday - would recommend it.
3 night family trip
Pool Port Douglas, Port Douglas
Good3.0 / 5
Must read this if you plan on staying at Pool.....
Booked Standard Room, 2 Bedrooms, Mountain View for 8 nights. Photos showed 4 single level rooms with a private swim up pool. Put in a different room, with a private pool - but had 12 apartments, 6 on bottom 6 directly on top. Like being back in Sydney. Noise of chairs moving along the tiled floors in the apartment above us could be heard clearly, and despite it being very quiet outside, it was far from "peaceful" inside. Balcony was tiny and nothing like the huge one pictured on the website. Spoke with staff who seemed friendly and we asked to move to what we paid for. We were told that the photos showing the private block on the site were "under renovation" and unable to be occupied, and this was why we were elsewhere. We saw that at least 2 of the 4 private apartments had people occupying them. Maybe reception should have asked the occupants to close the curtains and move all of their shoes and bikes away from the front door if they were going to run this line with us. Following our complaint, we were woken each of the next 3 mornings at 7am to the noise of concrete chiseling work happening in the apartments beside us. Could not sleep in. Louder due to slat windows in the bedroom. Can't use the advertised clothes dryer because of sticker saying do not use. Ironing board destroyed a shirt due to crumbling padding. Bug problem in rooms. Weekly housekeeping was a joke No clean sheets etc. No name mattresses terrible. BBQ $20 per day - min 2 days. No 4G no wifi.
2 night romance trip
Pool Port Douglas, Port Douglas
Excellent4.0 / 5
Great Family hotel
We got the walk up pool room and the kids loved it. The rooms were spacious and clean with all the facilities we needed for the family. The only draw back was we needed a car to get to Macrossan st
4 night family trip
Pool Port Douglas, Port Douglas
Excellent4.0 / 5
Pleasant 5 days. No complaints.
5 night family trip
Pool Port Douglas, Port Douglas
Excellent4.0 / 5
Nice hotel - beautiful pool - they charge for
Very nice and modern room - (2 bedrooms 1 bathroom) - very clean .good location - only drawback is that they charge you for everything - extra. We asked for a 1, BBQ - it was $10/ night minimum 2 nights -(it wasn't even a BBQ but a electric hot plate) . 2. Asked for pool towels - $2/ each 3. Asked for extra dishwashing liquid and dishwasher liquid - sorry only "Starter kit" is free -everything else you must buy. Great location but not sure if I would stay at that place for the amount they charge. Manny
3 night trip with friends

See all reviews

Pool Port Douglas, Port Douglas

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