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"Great Place to Stay on Isla Mujeres"Reviewed by a Hotels.com guest on May 5, 2012
Fabulous Location, Beautiful Garden, Friendly Staff, Decent Rooms, Small Breakfast, Overall Great Value for the price!
Reviewed by a Hotels.com guest on May 4, 2012
This guest did not leave a comment.
"Amazing Location"Reviewed by a Hotels.com guest on May 4, 2012
Na Balam got some underserved poor scores. The location happened to be the best location on the island (as far as beaches go), and fairly convenient to excitement of down town. The grounds were spectacular, and for such a reasonable price. Front desk and beach bar staff were not amazing, but not bad either. They could do some training on customer service in order to make it a more magical experience, but all in all, it was acceptable service.
"HIGHLY RECOMMENDED!!"Reviewed by a Hotels.com guest on May 2, 2012
Wow! What an amazing time we had staying at the Royal Solaris!! We spent our 19th anniversary at this all inclusive resort for 4 days and never even had the slightest urge to go into town or leave the hotel. Friendly staff checked us in. They were knowledgeable, efficient, and there was no waiting. The Time Share lady who offered us a "quick tour" of the hotel but did not get pushy or upset when we told we just wanted to get to our room and then hit the beach. She asked that we come see her, but we never did and we never got bothered with Time Share talk the rest of the time. The multiple pools looked like lots of fun, but hey...we have a pool at home so we spent every waking minute at the beautiful beaches. The "vendors" walking up and down the beach were not pushy at all and after each one made their 1st pass/effort, they didn't bother us the rest of the day. Benjamin and Kike (pronounced kee-kay), were our beach waiters over the weekend and both of them were absolutely tremendous!! We could not have asked for a better experience. The room was clean, it had a comfortable bed, and plenty of water pressure for our showers. Oh...and pay the little extra to get the beach view room...spectacular views of the sunrise and gorgeous blue waters!!
""Reviewed by a Hotels.com guest on May 2, 2012
I loved the hotel and the service is wonderful, however I was really disappointed in the beach. We had to travel to another Palace resort to swim in the ocean and take pictures. But that is my only complaint.
Location.
Situated on a private beach in Cancun, Gran Melia Cancun Resort Familiar is within easy reach of Aquaworld, Playa Delfines, and El Rey Ruins. Also nearby are Luxury Avenue and Yamil Lu'um.
Hotel Features.
Step outside to feel the sun on your face and the sand in your toes on the sand beach. Summer fun is a breeze at Gran Melia Cancun Resort Familiar, where you can play a round of golf at the golf course, cool off in one of the 4 outdoor swimming pools, and enjoy a treatment at the full-service spa. Is all that sunshine making you thirsty? Stop by one of the hotel's 2 beachside bars.
Dining options at the hotel include 7 restaurants and a coffee shop/café. Wireless Internet access is complimentary in public areas. Additional amenities at this 4-star hotel include a children's pool, an outdoor tennis court, and a health club. Guest parking is complimentary, and available on a limited first-come, first-served basis.
Guestrooms.
Rooms feature balconies with beach, sea, or lake views. The 678 air-conditioned guestrooms at Gran Melia Cancun Resort Familiar include laptop-compatible safes and minibars. Beds have signature bedding and down comforters. Wireless and wired high-speed Internet access (surcharge) is provided.
32-inch flat-panel televisions are equipped with premium cable channels, pay movies, and TV Internet access (surcharge). Bathrooms offer shower/tub combinations with jetted bathtubs, handheld showerheads, and rainfall showerheads. Bathrooms also include bathrobes, bidets, and makeup/shaving mirrors.
Additional amenities include espresso makers and slippers. Housekeeping is offered daily. All guestrooms at Gran Melia Cancun Resort Familiar are non-smoking. Renovation of all guestrooms was completed in October 2005.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Guests can indulge in a pampering treatment at the hotel's full-service spa, YHI Spa. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and Ayurvedic treatments. The spa is equipped with a sauna and a spa tub. Visitors of this spa can round out their time of relaxation with a trip to the boutique.
Children under 18 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.
Quetzal - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
La Veranda - Overlooking the ocean, this restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Some meals may not be served daily.
Ku-nah - This restaurant serves dinner and has a bar. Reservations are required. Restaurant service is not available on Tuesday.
Tempo - This restaurant serves dinner and has a bar. Reservations are required. Restaurant service is not available on Thursday.
Nami Sushi Lounge - This restaurant serves dinner and has a bar. Reservations are required.
24-hour room service is available.
Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including a private beach, an outdoor tennis court, and a health club. 4 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna, a steam room, and a fitness facility.
Children under 6 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.
The recreational activities listed below are available either on site or nearby; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
The Cancun Hotel Zone rests on a slit of land bound by a lagoon and the turquoise waters of the Caribbean Sea. Sunseekers crowd the white-sand beaches. At night, the action moves to the restaurants, clubs, and bars that line Boulevard Kukulcán, the area’s main artery. This road passes by the El Rey ruins, believed to be a king’s tomb.
see all hotels in Cancun"Gran Melia"
El hotel se ve viejo, y no tienen buen mantenimiento, por el ejemplo, el camastro de mi habitacion estaba roto. El servicio en la alberca es muy malo, ya que solo había una mesera y tardó casi una hora en llegar a tomar mi orden. Nos despertaron todos los días de la vacación a las 9am para ofrecernos paquetes de tiempo compartido.
This guest did not leave a comment.
"BUENA CALIDAD SIN LUJOS, MUY BUEN PRECIO"
ES UN HOTEL CON BUENA CALIDAD, MODESTO, NADA DE LUJOS, PERO LA COMIDA ES DE EXCELENTE CALIDAD, MUY CUIDADA Y CON BUENOS INGREDIENTES, MEJOR QUE EN MUCHOS HOTELES CAROS. ES VERDADERAMENTE RECOMENDABLE POR EL COSTO Y LA BUENA CALIDAD. SI QUIEREN LUJOS Y UN AMBIENTE SNOB, NO ES ESTE EL LUGAR. EL PRESONAL ES MUY AGRADABLE Y ATENTO, EL EQUIPO DE ANIMACIÓN […] EXCELENTE. ES UNA GRAN OPCIÓN CONSIDERANDO ADICIONALMENTE EL BUEN PRECIO. NO SE LOPIERDAN Read more
"Hotel Gran Melia."
Hotel Gran Melia, es un hotel viejo pero remodelado parcialmente, tiene unos espacios muy grandes y todo està a desnivel, las albercas tienen mucha arena, en general todo muy espacioso, el servicio bueno, personal amable y eficiente, precios adecuados para el inmueble. Calificaciòn en general buena.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
