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"Great Place to Stay on Isla Mujeres"Reviewed by a Hotels.com guest on May 5, 2012
Fabulous Location, Beautiful Garden, Friendly Staff, Decent Rooms, Small Breakfast, Overall Great Value for the price!
Reviewed by a Hotels.com guest on May 4, 2012
This guest did not leave a comment.
"Amazing Location"Reviewed by a Hotels.com guest on May 4, 2012
Na Balam got some underserved poor scores. The location happened to be the best location on the island (as far as beaches go), and fairly convenient to excitement of down town. The grounds were spectacular, and for such a reasonable price. Front desk and beach bar staff were not amazing, but not bad either. They could do some training on customer service in order to make it a more magical experience, but all in all, it was acceptable service.
"great deal for your money"Reviewed by a Hotels.com guest on May 2, 2012
Fantastic deal for your money. The confirmation from hotels.com said that our room had ocean, pool and garden view.... it didn't. The view was just trees. We had booked a king size bed but got 2 queens instead so that was disappointing but over all a great place. Men need to bring long pants if you're planning on eating in the a'la cart restaurants. The buffets are great, a'la cart is ok.
""Reviewed by a Hotels.com guest on May 2, 2012
I loved the hotel and the service is wonderful, however I was really disappointed in the beach. We had to travel to another Palace resort to swim in the ocean and take pictures. But that is my only complaint.
On the Strip ,Close to the airport and main malls
Location.
This all-inclusive property is situated on a Cancun beach. El Rey Ruins, Playa Delfines, and La Isla Shopping Mall are area attractions.
Features.
Guests at this property have access to a private beach. GR Caribe By Solaris Deluxe All Inclusive Resort has a full-service spa, a marina, and 2 spa tubs. Wireless Internet access is available in public areas (surcharges apply).
New All-inclusive resort with spectacular rooms
At this all-inclusive property meals and beverages at on-site restaurants and bars, taxes, and gratuities are included in room rates .Also, use of all facilities, restaurants and services at Royal Solaris including spa,kids club, shows and mini water park. Recreational activities and entertainment may also be included.
LCD TVs, iPod docks , Rooms feature water views
The resort offers 199 guestrooms. Rooms feature water views. Pillowtop beds feature triple sheeting and premium bedding. A pillow menu is available. 32-inch LCD televisions . Wireless Internet access (surcharge) is provided along with direct-dial phones, iPod docking stations, and complimentary weekday newspapers. Coffee/tea makers are provided. Bathrooms include showers, bathrobes, slippers, and makeup/shaving mirrors. Separate sitting areas, minibars, and air conditioning are also included.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
The on-site spa has 4 treatment rooms including massage/treatment rooms and couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include massages, manicures and pedicures, and body wraps. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. Visitors of this water view spa can round out their time of relaxation with a trip to the boutique.Spa is located at sister property Royal Solaris Cancun, located next door.
Guests are offered a complimentary buffet breakfast. A complimentary reception is served. Cafe Solaris - This buffet restaurant serves breakfast A children's menu is available.Bogavante - This restaurant serves lunch a la carte and dinner, and has a bar. A children's menu is available. Veneto - This speciality fine-dining restaurant serves dinner a la carte and has a bar. 24-hour room service is available.
Gourmet Deli-Snack Bar - Located at the pool area, this gourmet snack bar has an excellent selection of snacks.Lobby Bar / Lounge - The hotel lobby bar is open 24 hours and features fine wines, liquors, and premium cocktails. Live music nightly.
Sample of the Mexican Menu at Bogavante:
Salads: Vegetable salad with spicy cheese / Grilled vegetable salad with turkey / Desert salad with fruit
Entrees: Chicken crepes au gratin / Shrimp cake / Mini tuna and snook skewers
Soup and creams: Farmer soup / Potato cream
Main entrees: Beef flank Steak / Salmon in hibiscus sauce / Pork fillet / Spaghetti with shrimp
Sample of the Seafood Menu at Bogavante:
Salads: Ceasar salad with fish / Grouper with chipotle pepper vinaigrette / Black forest salad
Soups and creams: Lobster bisque / Leek and potato soup
Main entrees: Grilled salmon fillet / Garlic shrimp with tequila / Sea bass fillet / Grilled rib eye
Sample of the Italian Menu at Veneto:
Salads: Agliari salad / Capresse salad
Appetizzers: Mashed Asparragus with olive oil cream / Eggplant with white truffle oil
Soups and creams: Minestrone soup / Mussels cream with almond toast
Pastas: Spinach spaghetti / Palermo canneloni / Taggliattelle brindisi / Crab lasagna
Main course: Viterbo fillet / Fish fillet / Roman style chicken breast / New York steak
Sample of the "Signature Cuisine" at Veneto:
Salads: Shrimp slices in sweet pepper / Smoked salmon / Squid medallions with crab and vegetables
Entrees: Salted veggies and herbs in red seasoning / Cheese galletin with sweet tomato sauce
Soups and creams: Black beans cream / Beef broth with lentil seeds and pasta
Main entrees: Pork fillet with roasted apple / Grouper medallion with beet / Ostrich Steak / Confited duck breast
Everyone will have a great time Vacation! With our Entertainment Staff. You will find special activities for all ages. • Plaza Socorrito has "Evening of Legends" where you will listen to stories around Yucatan Peninsula. • Saturdays at night, enjoy a special appearance by dancers with their fantastic arabesque performance in Lobby Bar. • Also, you can use the mini golf and tennis court. Our Pool concierge and Entertainment staff will find special activities for all ages. • During the day, activities begin at 10:00 a.m. until 5:00 p.m. • Library service at pool area. In addition, guests are all welcome to use facilities at the Royal Solaris Cancun , our sister property located next door, which features :Live theme nights •Mexican show. •Kareoke. •Latino show. •Gala show. •Hollywood. •Magic show. •Broadway St. ActivitiesChoose as many complimentary activities as you like. Each day of the week at the both Towers are different, and yet the same...full of fun ! Our Sports and Entertainment team has prepared a full and busy schedule for you during your stay in Cancun. •Stetching / Spanish / Dance Classes. •Tequila / Beach / Pool Volleyball. •Water Polo. •Ironman. •Aquaerobics. •Guessing games. •IQ / Musical Trivia. •Choose your song. •Crazy game. •Million Dollar Shot. •Ping pong. •Sudoku. •Find the Treasure. •Ride the bull. •Piñata. •Mexican Lotto. •Balloon Contest. •Miss / Mr Solaris. •Fashion Show.
A private beach, a marina, and a health club are featured at the property. 2 spa tubs are on site along with an outdoor pool. Other recreational amenities include a fitness facility and tennis courts. Children under 5 years old are not allowed in the swimming pool without adult supervision. The recreational activities listed below are available either on site or nearby; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
The Cancun Hotel Zone rests on a slit of land bound by a lagoon and the turquoise waters of the Caribbean Sea. Sunseekers crowd the white-sand beaches. At night, the action moves to the restaurants, clubs, and bars that line Boulevard Kukulcán, the area’s main artery. This road passes by the El Rey ruins, believed to be a king’s tomb.
see all hotels in CancunThe staff was amazing. Never had to wait for a drink at the pool bar. Extremely friendly staff. I was very upset to see hotel guests not tipping the staff. All inclusive does not mean that you don't tip the staff. People are so cheap. The staff works so hard and guests are too cheap to give tips. I was disgusted.
"GR Caribe - Cancun"
Pros: - All inclusive - Large room with extra seating area - Use of neighboring hotel Royal Solaris - Great dinner menus (a la carte) - Great pools and beach access - Bus stop right outside (better than taxis) - Excellent service Cons: - Buffets meals are not that great - Not near other hotels/restaurants/downtown - Timeshare presentation (don't do […] it unless they are offering a lot of discounts on tours/spa treatments/etc) Read more
This guest did not leave a comment.
"Good relaxation"
Very Clean hotel/resort, friendly staff, Not too crowded or over crowded like some of the bigger hotels/resorts. Beds were a little hard and the hotel/resort was away from shopping, but was quiet and relaxing.
"Time of our lives"
We LOVED this hotel! We will absolutely return for future visits! The rooms were clean, the staff was friendly, the food was great, and the beach is amazing! Because of the hotel's location you can watch sea turtles come up on the hotel's beach at night (around midnight / 1am) and lay their eggs. This hotel really does have it all! ****Make sure when […] you tell taxi/bus drivers where to drop you off you say GR CARIBE. Everyone kept dropping us off at Solaris and that was a hassle. Read more
"Great Hotel for Families"
But you must beware of the room location. There can be noise coming from the main hotel lobby bar.
"Don't think it's worty for 4 start ranking"
The hotel is old (hard to believe that it's a newly open hotel??) and the front desk staffs are pretty rude. Don't think we will go there again even the restaurants have beautiful views and great food.
"Excellent service! But not a 4.5 Star Hotel"
Excellent service! They learn your name and you learn theirs! Thank you Oscar, Lourdres, Letty, Ernesto and Bacab! The food in Veneto is 5 Star and the complimentary lobster dinner better than At Cancun's famed Lorenzillo's ($300) value! Only thing is that I would rate it as a 3.5 star. The room accomodTions are nice but not of a 4.5 star as listed. […] Great value for price. Read more
"GR Caribe Deluxe"
Nice hotel. Amazing staff very attentive.
"GR Caribe Deluxe Cancun"
The room was very nice and the service was very good. The only thing is that the ocean is not as calm in that part of Cancun because the isla is not blocking some of the stronger currents.
This guest did not leave a comment.
We really enjoyed our stay at the hotel. That was our first trip to Cancun and I was very impressed with the service we received as well as the food. We loved the evening show and every night it got better and better. The dancers are amazing and beautiful at the Royal solaris which is next door and part of the GR Caribe Deluxe. Eventhough the weather […] is a bit hot for us compared to San Francisco we decided to go there every year in the furture. Read more
quiet, "cut above" all inclusive hotel. large selection of rooms. "real" quality restaurants; no sandals or shorts permitted. friendly service staff. pool and large hot tubs in a calm "adult" environment. nice beach. located 15 minutes from airport. if you want to party a little; you are fully entitled to all the services in the next door hotel; royal […] solaris Read more
"Great Stay"
We loved our stay at GR Caribe. It's a small boutique style hotel with 5 star facilities.
This guest did not leave a comment.
"Hotel in Cancun - good value for Money"
The service at this hotel was absolutly fine. Eventhoung it is all in-clusive many of the restaurances did not serve a buffet. You could choose the menu your self. It got a nice pool area and easely acces to a lovely beach with nice white sand. The staff was very friendly and smiling and ready to serve you any drink or food you would like. Only bad […] thins was that the roome sometimes smell a litte bad. The hotel is located outside shoppingareas so you have to take the bus to get to there - but it is easy and chep to catch the bus. in general a very good hotel that we would recomand to everybody Read more
"Loved It!"
This hotel was probably the best hotel to stay in mexico. I would reccomend this hotel to anyone, and I really think the rating: 5 stars was perfect for this Hotel. The best part about this hotel is that it was all-inclusive. There were many restaurants to cgoose from, and great food. The beach had crystal clear waters, and you were able to order any […] thing you wanted, anywhere there was a waiter around. We will definitely go her at least once again. Bon Voyage! Read more
"Good food, nice beach, dated decor, damp rooms"
The GR Caribe was celebrating its 25th anniversary and it showed, the hotel looked quite dated. The deluxe rooms were very damp and we had to re-wash even our clean clothes because everything came back with an intense damp smell. In addition, the bathroom had an open drain that stunk of sewage but it was concealed under a dust bin. However, to balance […] things out, GR Caribe guests had access to all the facilities to the adjoining hotel, the Royal Solaris. Overall, the restaurants had a nice a la carte menu, the food was very good and the staff friendly and helpful. /Though sometimes a bit too friendly. Keep in mind that this is not really a resort, it's a hotel by the beach, especially when compared with what's available in the Riviera Maya. Read more
"Humidity in the room"
Nice all inclusive hotel with excellent ala cart restaurants. 1.no shuttle from-to the airport-you have to take a cub 30$ 2.the room smells humidity all the time but it's clean. 3.no wifi in the rooms 4.Do not take any tour from the hotel or any hotel.Are too expensives.You can find much cheaper at down town tour agents offices. RECOMENDED
"We enjoyed our stay"
We enjoyed our stay in this hotel. We took it just for 2 days after 2 weeks trip around Cancun. Hotel was very clean, not too crowdy. You can try different food at 4 or 5 different restaurants, about 20 different cocktails at the swimming pool. Even if food itself is not the best (as it could be), the services in restaurants and at the pool just perfect […] (sometimes you watch waiters’ job like a show). Ladies and barmen worked as bees at the bar in order to provide us best drinks. Our room cleaner Jasmine did most beautiful arts from towels in our room. We really enjoyed it… The beach at the hotel is a bit sharp and dangerous because of water streams, but there is a nice sandy beach just 20-30 meters at the other nearby standing hotel of Solaris, which is free to use (the same as all restaurants, bars and entertainment hall). So in conclusion, thank you GR Caribe Solaris for a nice stay! Read more
The service was excellent, but the room was disappointing - we had a premier ocean view room and the floors were covered in water (due to the A/C and the humidity outside) but for a 5 star resort they should have this worked out. Also the toilet kept blocking up, at least once a day we had to call someone to come and fix it. Also, the TV wasnt working […] properly. All small things, but ruined our stay a little bit so was disappointed. Read more
"Gr Caribe - First Visit"
We went to this hotel just after Spring Break and had a great time. You will like this hotel if you want your stay to be a little more laid back and away from all the young drunks which can be at some resorts. There is a sister hotel next door who's' facilities you can use but they cannot use yours. Nice pool. Great Beach. We were able to get pay for […] a late check out at 3pm instead of 11am because our flight did not leave until 6pm which is a real bonus. We will go back! Read more
"Excelente"
Ubicación estratégica, cerca del aeropuerto y sos de los primeros cuando regresas de los tours, comida excelente, la habitación es bonita y te dan muchas facilidades cuando viajas con bebés. Personal amable, el restaurante Venetto es excepcional, y te dan la facilidad de compartir todos los servicios con Royal Solaris, lo que hace que tengas muchas […] opciones en comida y entretenimiento. Lo único es que les recomiendo escoger una habitación con vista al mar para que tenga un balcón. 100% recomendable si quieres un lugar tranquilo de descanso Read more
"Feines Hotel mit gutem Preis-Leistungsverhältnis"
Das Hotel war von aussen wie von innen sehr schön und vor allem sauber. Wir haben das All inclusive sehr genossen und auch wenn die Qualität der alkoholischen Getränke darunter gelitten hat, waren diese lecker. Es gab Restaurants wo es bestimmt für jeden Geschmack etwas gibt und der Service in den Restaurants ist sehr freundlich. Die Anlage ist sauber […] und gepflegt. Es gibt Zimmer mit Meeres - oder Lagunenblick und man sollte dann ein Zimmer auf einer der höheren Etagen bitten. Das Hotel ist direkt am Strand und ist mit dem Nachbarhotel Royal Solaris verbunden, wodurch das Angebot grösser ist. Auf Wunsch kann man einen kleinen "Flitterwochenservice" erbeten, aber sollte eine Heiratsurkunde vorlegen können. Es ist für Familien, aber auch für Singles und Gruppen geeignet, Als wir da waren gab es eine relativ laute Gruppe, denen es wohl nur ums "Saufen" ging und da uns für nach der ersten Nacht ein anderes Zimmer angeboten wurde, haben wir dann um eins gebeten, dass ewas weiter von der Lobby weg lag, damit man nachts nicht von den "Drunkenbolden" gestört wurde. Aber es war nicht extrem, also da habe ich schon Schlimmeres erlebt. Unser Aufenthalt war sehr romantisch und erholsam und wir waren vor allem mit dem Essen im Restaurant Marco Polo und dem Service generell zufrieden. Ach ja, das Frühstücksbuffet ist auch sehr lecker und man hat viel Auswahl. Sehr empfehlenswertes Hotel! Gracias. Read more
"Cerca del aeropuerto"
Calidad de la señal de internet inalámbrica, mala en todo el hotel solo cerca de la recepción es regular..... Un abuso con las llamadas por teléfono, para irme al aeropuerto, llamé de la habitación a un taxi a un número 800 (gratutito) y se dejaron cobrar $ 3,50 (USA, no pesos) por la llamada y otra llamada que hice a otro número local $ 5,50 (USA).....Reclamé, […] pero fue como reclamarle a la pared. Read more
"Excelente opción para descanzar!!!"
Excelente hotel...aunque pequeño,pero es muy lindo,muy limpio,la comida excelente y sobre todo la atención de su personal!!!muy buena opción si quieres unas vacaciones tranquilas,de descanso y comer delicioso....tienes acceso al hotel de junto(solaris)que tiene mas bulla..pero en calidad y servicio el GR Caribe es genial!!!
"Excelente"
La comida del hotel es practicamente inmejorable. La cena de langosta es exquisita! Las habitaciones son excelentes y el personal de servicio de hotel es cálido y amigable. La observación que puedo hacer es que se trata de un tiempo compartido y que tratan de venderlo (3 hs!) el primer dia, y que la animación para los niños no es muy continente con […] ellos. excepto esto, no duden en tomarlo. Read more
"Friendly and profesional staff"
The staff was very friendly and profesional. The food was made in an artistic way, and tasted very well. A good place to stay!
"topp opphold:)"
Fantasttisk hotel med veldig god service-god mat alt du trenger å mer til for en flott ferie. fine rom hyggelig personal. fin strand å bra basseng område. anbefales.
"GR Caribe Deluxe, Cancun"
Pase unas vacaciones inolvidables con mi familia, estoy muy contento con el servicio ofrecido, puedo recomendar este hotel y pienso en volver o enviar a mis padres pronto
Very very friendly staff! We had a great stay!
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