All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
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25 Avenida Norte Mz 97 Lt 01 S/N entre, Av. 12 Norte y 12 Bis Col.Cen, Playa del Carmen, QROO, 77710, Mexico, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 322 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.4
  • Comfort
    4.0
  • Condition
    4.4
  • Neighborhood
    4.1
5.0 / 5Outstanding
Awesome location!
Genuine Hotels.com guest review
5 night trip Jul 4, 2013
A Traveler
US
4.0 / 5Excellent
"Convenient Area"
We enjoyed our stay at One. As others stated, the room lacks amenities, but it was clean and comfortable and the location is close to the main tourist streets. The price was reasonable and breakfast had a lot of choices.
Genuine Hotels.com guest review
2 night trip May 5, 2013
Kelly
US
4.0 / 5Excellent
Very nice stay. We were only there for over night before heading south. Convenient for us. Loved the breakfast!
Genuine Hotels.com guest review
1 night family trip Apr 16, 2013
A Traveler
US
4.0 / 5Excellent
"Clean affordable hotel."
Great hotel for the price. Perfect location for travelers. Directly accross frm the bus station. Only a few blocks to 5th Ave. Very clean. Free wifi and breakfast.
Genuine Expedia guest review
Other trip Apr 27, 2013
A Traveler
US
4.0 / 5Excellent
"Across the Street from ADO Bus Stop"
Clean, modern accommodations with nice shower, bathroom, and very comfortable bed. Very utilitarian aesthetics. Only downside was that you could hear everything from the room above (moving chairs, etc) as it seems that although the walls side to side are thick, the ceiling is not.
Genuine Hotels.com guest review
1 night trip Mar 30, 2013
A Traveler
US
5.0 / 5Outstanding
"Awesome modern hotel"
This is one of the best hotels I've stayed in for the price. It is clean, modern, has all the amenties needed except for a pool and gym. However, with free breakfast, free underground parking, and a business center with WiFi throughout the hotel it isn't missed. The location is perfect for going to CocoBongo and the other shops and restaurants. Walmart and the bus station is literally across the street for taking trips and buying those things you forgot to pack. Could not find a nicer hotel in Mexico for the price.
Genuine Hotels.com guest review
2 night romance trip Mar 25, 2013
Catherine
US
4.0 / 5Excellent
Hotel is located across the street from the 2nd bus terminal in Playa, not the first. Staying onboard for the 2nd stop will save roughly 10 blocks of walking (about 6 short blocks from the beach). Hotel was clean & modern although the room was somewhat stark. Bed was firm, but comfortable for us. Breakfast included a hot egg dish, beans, different breakfast meats, cereals, yogurt & fresh fruits. Overall, a real bargain if you don't mind being right on the beach.
Genuine Hotels.com guest review
2 night trip Mar 11, 2013
A Traveler
US
5.0 / 5Outstanding
"Great hotel for anyone!"
For the price this place is a no brainer. Not far from the action and a safe walk to and from. The rooms are small but you probably won't spend much time in them and they were plenty quiet and dark. The rooms and hotel were very well maintained and clean as well. One of the front desk staff was a huge help getting my Mexican cell phone setup as I couldn't understand the operator. Breakfast was nothing special but definitely adds value. 100% recommend!
Genuine Expedia guest review
Other trip Mar 10, 2013
John Sasquatch
US
5.0 / 5Outstanding
Great little hotel for one person staying one or two nights.
Genuine Hotels.com guest review
15 night trip Feb 20, 2013
A Traveler
US
3.0 / 5Good
"Close to La Pesca restaurant and ADO bus station"
Not having arrived in Playa until late in the evening, I chose this hotel due to it being close to the ADO bus station. Not only that but every trip to Playa I have dinner at La Pesca, great place to eat but I think the prices are going up a little. Upon arriving at Hotel One I was given a "card" key to the room which also goes into a "slot" on the wall to turn the electricity on. The person at the reservation desk did not speak english. Not knowing about the "card" being inserted into the wall slot to turn on the electricity i called the front dest 3 times before I figured out, without his help, how things work. The breakfast was really good with lots of variety of fruit, juices and hot food as well.. I will stay there again, although I prefer the smaller hotels over the large ones like Hotel One.
Genuine Hotels.com guest review
1 night trip Mar 3, 2013
Harley
US
5.0 / 5Outstanding
"great deal!"
This place is very reasonable and serves a pretty good free breakfast. The rooms are comfortable and modern. OK, it is a few blocks from the beach, but I don't mind the walk at all. Hotel One is my Playa Place!
Genuine Expedia guest review
Other trip Mar 4, 2013
A Traveler
US
5.0 / 5Outstanding
Personnel is just wonderful!!! I satyed 3 weeks and the price I payed was worth it. Everything at a walking distance, banks, markets, pharmacys, transportation. Breakfast was OK
Genuine Hotels.com guest review
22 night trip Feb 2, 2013
sanguinetti
US
3.0 / 5Good
"Economical Stay"
Good for the money, breakfast not quite as good as two years ago
Genuine Hotels.com guest review
Other trip Feb 6, 2013
A Traveler
US
4.0 / 5Excellent
"Close to the action but, still quite and relaxed"
My friends and I stayed here, last minute stay and we came to PLaya for a music Festival. Overall, the hotel was easy to find, staff was great, and the rooms although were small were clean and defiantly enjoyable. We didn't spend much time in the hotel but, I doubt you will either. Playa Del Carmen is beautiful and offers so much to do. I think all in all for the price, this is a great modern hotel. Everything it shows you and advertises is exactly how it is. Complimentary wifi, breakfast each morning, no pool or hot tub! As long as you pay attention to the details while booking your all good, and there won't be any hidden surprises! Great hotel! Thanks again, until next year!
Genuine Expedia guest review
Other trip Jan 17, 2013
Chells
US
4.0 / 5Excellent
"Clean and simple, close enough to touristy stuff"
Nice room, decent breakfast included, very convenient as it's right next to the bus terminal that has buses to Cancun Airport. Helpful staff.
Genuine Hotels.com guest review
3 night trip with friends Nov 22, 2012
Kunal
US
5.0 / 5Outstanding
"This is the ONE!"
This is not a luxury hotel, but for me it is perfect. Very clean, AC, nice bed, free wireless internet, free breakfast and reasonable! It's my Playa place!
Genuine Expedia guest review
Other trip Aug 12, 2012
Robert
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Good"
nice, very good service, the only downside is that breakfast was the same every day
Genuine Hotels.com guest review
5 night romance trip Apr 3, 2015
MIGUEL ANGEL
CA
4.0 / 5Excellent
"Stay at ONE Playa"
It was a nice stay. the service was good and friendly. The breakfast was very good. the TV didn't work, but I wasn't going to watch much anyway. Rooms are very small, but comfortable. I drank the potable water from bathroom sink and didn't get sick.
Genuine Hotels.com guest review
1 night trip Feb 21, 2015
Tracy
MX
5.0 / 5Outstanding
"Great budget hotel, clean and tidy"
Rooms are quite small but adequate. Very clean and staff are excellent. Would recommend if looking for a simple, clean budget hotel
Genuine Expedia guest review
Other trip Feb 27, 2015
Lee
GB
4.0 / 5Excellent
"Good deal"
Good deal for the price. Clean, quiet but close to the beach.
Genuine Hotels.com guest review
5 night trip with friends Feb 18, 2015
ANA
MX
5.0 / 5Outstanding
"Solid"
Way better than expected for the price. The breakfast was a great surprise and 24 hour coffee is always nice
Genuine Hotels.com guest review
8 night business trip Feb 7, 2015
Reed
MX
2.0 / 5Fair
"No Air Condition"
Convenient location is all it offers. The staff was helpful but some didn't speak English and things got confused and misinterpreted. When we arrived we were informed that there wouldn't be A/C working in our room but they offered a fan. The room was tiny....very tiny. The window was large but had a two inch opening at the bottom for air. There was no fridge. It was clean but not enough towels. This could be a great place with a bit more tlc and attention to details. Breakfast buffet was tasty and fulfilling. So many other choices I wouldn't go back.
Genuine Expedia guest review
Other trip Jan 27, 2015
K
CA
5.0 / 5Outstanding
"Convenient hotel with great value for the price"
A great, new, well kept hotel if you´re looking to spend your days exploring or going to the beach. No swimming pool or lounging area, but instead clean, well functioning smallish rooms, decent bathroom, very good breakfast and extremely pleasant and helpful staff. Easy walk to the beach, terrific parking under the hotel and all included for on of the best value for your money I´ve come across!
Genuine Expedia guest review
Other trip Jan 18, 2015
A Traveler
CA
4.0 / 5Excellent
"Ok"
Basic, small room. No frills but clean and tidy.
Genuine Hotels.com guest review
1 night romance trip Jan 3, 2015
Keith
GB
4.0 / 5Excellent
""One" heck of a treat!"
Although the rooms themselves are poorly designed (door bangs into the bed upon entry)it was a very nice clean hotel, with wonderful staff and amenities. Having free laundry facilities, potable water at the sink and a great complimentary breakfast made this place a real treat.
Genuine Hotels.com guest review
2 night romance trip Dec 27, 2014
Katherine
MX
2.0 / 5Fair
"Rooms are soon small.like prison cells"
The rooms are small and without any comfort atmosphere. From the outside is the hotel too modern, doesn't fit in the local architecture at all. Staff doesn't look / behave motivated enough to even speak to the guests.
Genuine Expedia guest review
Other trip Dec 31, 2014
Hrisi
GB
4.0 / 5Excellent
"Across from Ado bus"
Clean, quiet, comfortable. Close to 5th Ave. Excellent buffet breakfast. Service was great.
Genuine Hotels.com guest review
1 night trip Aug 2, 2014
Laura
CA
4.0 / 5Excellent
"Good hotel."
It is a good hotel, but it is quite in the middle of nowhere, next to the highway, around 3km from the airport. The showerhead in my room was broken so the amount of water coming through was minimal, with several leaks. The breakfast is of good quality but with minimal variety.
Genuine Hotels.com guest review
3 night family trip Mar 23, 2014
A Traveler
MX
4.0 / 5Excellent
"Clean and simple"
Room was small but clean. Breakfast was acceptable. 10-15mins away from beach.
Genuine Hotels.com guest review
3 night trip Apr 18, 2014
A Traveler
SG
5.0 / 5Outstanding
"Away from the crowd and noise"
Awesome stay. Comfy room and receptionists spoke English.
Genuine Hotels.com guest review
3 night trip Apr 18, 2014
A Traveler
SG
5.0 / 5Outstanding
Very nice hotel. Very clean,friendly staff, centrally located.
Genuine Hotels.com guest review
2 night trip Apr 18, 2014
Anthony B
MX
3.0 / 5Good
I had no hot water for my shower. It may be that I did not understand how to make it hot but your guests should be informed on how to make things work. The staff was friendly and helpful in helping me use the computer to email my husband on a Spanish keyboard,
Genuine Hotels.com guest review
1 night trip Mar 25, 2014
Joyce J. McMaster
MX
5.0 / 5Outstanding
Great value for money and only 5 minutes walk from the beach.
Genuine Hotels.com guest review
5 night trip Mar 4, 2014
george and martine
MX
5.0 / 5Outstanding
"Clean and Good for people on a Budget"
This hotel was perfect for me! I didn't have the beachfront and all the amenities, but it was perfect because I was barely in my hotel. The good thing about this hotel is that its really clean! Its good to go out every early morning have breakfast at the hotel and then explore so many things in the Riviera Maya! If you want a clean and cheap hotel and your always out and about go for this hotel!
Genuine Expedia guest review
Other trip Mar 9, 2014
Arvee
CA
5.0 / 5Outstanding
"Great stay!"
Stayed for 4 nights and had a wonderful experience. Friendly staff, fast free wifi, fabulous breakfast. They have a nice lobby/breakfast area that's great for working, and they have free coffee, tea, water, and ice all day! AC works well but is a little bit loud. Good location with Walmart next door. Only thing that would make this hotel better is a fridge in the room. Great value and I would definitely recommend.
Genuine Hotels.com guest review
1 night business trip Mar 2, 2014
Adrienne
CA
4.0 / 5Excellent
"Includes a full breakfast!"
We arrived by bus, ADO was beside the bus depot! Was within walking distance to all amenities. I would return just for the breakfast!
Genuine Hotels.com guest review
1 night trip Feb 17, 2014
Randy&Joyce
MX
4.0 / 5Excellent
"Fine hotel closed to ADO bus stop"
We enjoyed our stay at the ONE hotel. The hotel is plain looking and not what you call cozy, but it is very clean. The colors are mostly white and blue adding to a pristine atmosphere. The included breakfast is excellent with a good range of food - coffee, tea, juices, eggs, beans, and some other Mexican food, fruit, yogurt, granola, toast, jam, honey. The hotel attendants are friendly and helpful but speak limited English. The price is good, too! The walk to the beach is less than 10 minutes.
Genuine Expedia guest review
Other trip Feb 26, 2014
A Traveler
CA
4.0 / 5Excellent
"We love One"
Not a great area but the soft beds and hot delicious breakfast make up for it. Rooms are small, but who goes to playa to stay in their room?
Genuine Expedia guest review
Other trip Feb 21, 2014
carleigh
CA
4.0 / 5Excellent
"clean and quiet"
Modern chain hotel. Clean and quiet, if a little sparse. Internet and breakfast were good. About 5 blocks to the beach and 4 to all the action of 5th street
Genuine Hotels.com guest review
2 night trip Feb 11, 2014
BILL
CA
5.0 / 5Outstanding
"everything is good"
Good location, at back of supermarket , next to ADO bus station( there is another ADO station thought near 5th Ave). 10 to 15 mins walk to the beach. Hotel is new, very clean. Breakfast is good too. Only thing is the room is quite small. We only stayed for one night, it was alright.
Genuine Hotels.com guest review
1 night romance trip Jan 27, 2014
Ivy
GB
4.0 / 5Excellent
"Good deal"
The location was OK, breakfast was ample
Genuine Hotels.com guest review
2 night trip Jan 24, 2014
A Traveler
CA
4.0 / 5Excellent
"Good hotel"
The hotel was in really good conditions. The breakfast was ok and is already include it. The location really nice, was 3 blocks form fifth avenue,
Genuine Hotels.com guest review
3 night trip with friends Dec 27, 2013
Edgar
MX
4.0 / 5Excellent
"Great location and price but small rooms"
The location of this hotel is great. It's right next to the big ADO bus station, 2 minutes from Coco Bongo and all the night activities, and right next to a Wal-mart for all non-tourist price shopping. The price is also very reasonable. The only downside to this hotel is that the rooms are small, minimal, and space conserving. There is no safe in the room, the closet is attached to the wall, the TV mounted to the ceiling, and a one person size shower. Breakfast is good in the morning, and the staff is quite friendly and helpful.
Genuine Hotels.com guest review
5 night family trip Dec 31, 2013
A Traveler
AS
4.0 / 5Excellent
"Good hotel, impeccable room and very close to 5th"
Some things were great and some no so much. The room was impeccable-very happy with the linen, bathroom, etc. Location is very good. It is located in front of the bus terminal but you can't hear any noises coming from the buses. It's also 5 min walk to 5ta Avenida and 12th street, the heart of PLC night scene so really convenient (specially in New Year's Eve). On the not so bright side, rooms are small, tv is hung a weird spot and not that comfortable to watch, lack of rack to put your suitcase. We had a problem not having a safe despite calling to reserve one. The manager tried to help with this which we appreciated but an hotel such as this, should have safes in the room. Also, a big investment needs to be done for breakfast. Poor quality and taste. If the safe and the breakfast were fixed, it could be a great hotel. I guess it is great depending how much you pay for. If you get it on a low rate, is great. If not (like us), you feel you should be getting more for your money.
Genuine Hotels.com guest review
1 night trip Dec 31, 2013
cocota131
GB
5.0 / 5Outstanding
"all-around pleased!"
We were kind of the nightmare guests, but the staff was awesome. first we booked the wrong night on accident and they let us switch it no problem. then my bank blocked my card and they were very patient with that. Carlo and Alonso were particularly great. thanks, guys!
Genuine Hotels.com guest review
1 night trip Dec 17, 2013
steve
MX
4.0 / 5Excellent
"Nice property, very well loc. catee"
First night was not pleasant since the AA did not worked properly, the da y after was fixed.
Genuine Hotels.com guest review
3 night trip Nov 21, 2013
Alberto E. Landero
MX
4.0 / 5Excellent
"good place to stay"
New, north American style hotel rooms, small. Kind of far to walk to the beaches.
Genuine Hotels.com guest review
2 night trip Nov 15, 2013
John
CA
4.0 / 5Excellent
"great"
could not ask for better place to stay . next door to bus terminal. I enjoyed my stay there.
Genuine Expedia guest review
Other trip Nov 1, 2013
fred
CA
4.0 / 5Excellent
"7 outta 10"
Good, safe , okay location overall. Only two real problems : there are only 10 safe's located behind the front check-in counter , which is obviously not enough For a hotel this large ! Also the 15 or 17 inch tv's are too small screen size and low volume.
Genuine Hotels.com guest review
2 night business trip Jul 14, 2013
Ed
MX
5.0 / 5Outstanding
"Great value"
Great hotel with excellent service , the rooms are smaller but very clean and comfortable, good value for the money. Located close to the beaches and some very good off the beaten path restaurants. grocery stores and bus depot very close free wifi and a light breakfast first time stay i was very satisfied
Genuine Expedia guest review
Other trip Apr 8, 2013
A Traveler
CA
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