All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
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25 Avenida Norte Mz 97 Lt 01 S/N entreAv. 12 Norte y 12 Bis Col.Cen, Playa del CarmenQROO77710Mexico, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.2 / 5Excellent

Score breakdown (from 312 reviews)

  • WiFi
    Good internet service
  • Service
    Fantastic service
  • Location
    Great location
  • Cleanliness
    Clean
  • Breakfast
    Tasty breakfast
  • Pool
    Bad pool
4.0 / 5Excellent
"Good location, clean, small room"
The location was convenient, easy walking distance from the main street. Also it was quiet, despite the fact that they are still constructing half the building. Also the breakfast was plenty, you can have toasts and jam, eggs, meat, cereals, coffee/tea, yogurts, juice, fresh fruits, donuts, muffins, and some traditional Mexican choices starting at 7 am on time. The coffee, tea and water was available 24 hours as well. The staffs were friendly and the room was clean. The sink water is drinkable. The internet connection is available at rooms and two computers in the front lobby. Overall, it was a very convenience and comfortable place to stay. The down side was that there was no fridge in the room, and sometimes the shower didn't get warm. Also we got a room that was facing an other wing across the court yard, their windows were a perfect match to ours. We couldn't open the window curtain not even once, because the room in the other side was occupied. It felt like a room with no window. It would be a good place to stay as a base, to sleep in and start a day early.
Genuine Expedia guest review
Other trip Jan 17, 2014
Varley
US
5.0 / 5Outstanding
"very good buy"
This is a new hotel that reminded my husband and I of the simple hotels we stayed in in Europe. It is very no-frills, but totally clean, the staff was friendly, the room wasn't large but entirely adequate. They have a free laundry room and a free buffet style breakfast which was good also,The hotel is located one block from Wal Mart so its easy to shop. We stayed 2 nights; its a 10 minute walk to 5th ave, and to get to the beach or beach club area its 20-25 min. or one could take a cab. This is a great hotel for a short term stay.
Genuine Hotels.com guest review
2 night family trip Jan 2, 2014
Helen
US
4.0 / 5Excellent
"Alright hotel"
We got a very small room with a weird layout. Not very comfortable. Breakfast was good and only a few blocks away from the party district.
Genuine Expedia guest review
Other trip Jan 2, 2014
Annie
US
4.0 / 5Excellent
Breakfast is great, convenient location, friendly people. Although the rooms are quite small.
Genuine Hotels.com guest review
3 night trip Dec 23, 2013
yc
US
5.0 / 5Outstanding
very clean, close to everything yet quiet and best of all cheap...
Genuine Expedia guest review
Other trip Nov 25, 2013
Sanchus
US
5.0 / 5Outstanding
"Great Place for a Great Price"
Stayed there for 2 weeks for vacation. It is much more of a business hotel than a resort, although they will help you set up tours if you want. No pool but you're about 4 blocks from the beach so not a problem. Staff is GREAT, always came back to a very clean room. The one thing that would have been a nice addition would be a mini fridge to keep waters/beers and left-overs cool.
Genuine Expedia guest review
Other trip Sep 2, 2013
A Traveler
US
4.0 / 5Excellent
Business type of new and modern hotel, clean and big room. The only bad point is that it is pretty far from the beach. Recommended.
Genuine Venere guest review
Other trip Aug 20, 2013
A Traveler
US
5.0 / 5Outstanding
Awesome location!
Genuine Hotels.com guest review
5 night trip Jul 4, 2013
A Traveler
US
4.0 / 5Excellent
"Convenient Area"
We enjoyed our stay at One. As others stated, the room lacks amenities, but it was clean and comfortable and the location is close to the main tourist streets. The price was reasonable and breakfast had a lot of choices.
Genuine Hotels.com guest review
2 night trip May 5, 2013
Kelly
US

The following English reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
Room is very basic, but clean and comfortable. The hotel is in great location. Just across from the ADO and next door to WalMart. About a 5 minute walk to bars and 6 minutes to the beach. It would be great if there were fridges in the rooms, but there is ice and water in the lobby. :)
Genuine Hotels.com guest review
3 night trip with friends Mar 18, 2016
reagan
CA
3.0 / 5Good
"Touring Mexico"
This hotel was clean and modern. Very basic. Very close to bus station.
Genuine Hotels.com guest review
2 night romance trip Feb 16, 2016
Wayne
CA
3.0 / 5Good
"Convenient"
Pleasant ,clean,convenient
Genuine Hotels.com guest review
1 night romance trip Feb 25, 2016
Brent
CA
5.0 / 5Outstanding
"great location"
really enjoyed our stay. So easy to get around from here.
Genuine Hotels.com guest review
4 night romance trip Feb 19, 2016
Eugene
CA
3.0 / 5Good
"Good spot for catching the ADO MX bus to Chetumal"
Stayed one night on our way to Chetumal/Belize border Room was comfortable, nothing fancy. Great place if wanting to use the ADO bus, it is next door to the terminal.
Genuine Hotels.com guest review
1 night romance trip Feb 15, 2016
Gerald
CA
5.0 / 5Outstanding
"Great for the price. Would return."
Great location away from all the noise without being too remote from the beach and lots of places to eat. There is a Walmart directly beside the hotel which makes shopping for life necessities convenient. Have stayed here two years in a row and will come back again. The room smells a little bit musty but the air-conditioning blows strong - maybe a little too strong at times. The included breakfast is plain but reliable and clean. Have not had any issues with gastrointestinal illness eating here.
Genuine Hotels.com guest review
7 night trip Feb 6, 2016
Akram
CA
4.0 / 5Excellent
"Great stay at one hotel"
Hotel was very clean, good breakfast, bed was comfy and good location. No complaints!!
Genuine Hotels.com guest review
9 night romance trip Jan 4, 2016
Paule
CA
5.0 / 5Outstanding
"clean as can be"
This is a clean clean place...it can be cheap if you get a deal....this is no frills but super clean...about a 5 minute walk from 5th Ave and the beach. Right next door to a walmart
Genuine Hotels.com guest review
1 night trip Jan 12, 2016
A Traveler
CA
4.0 / 5Excellent
"Good"
nice, very good service, the only downside is that breakfast was the same every day
Genuine Hotels.com guest review
5 night romance trip Apr 3, 2015
MIGUEL ANGEL
CA
4.0 / 5Excellent
"Stay at ONE Playa"
It was a nice stay. the service was good and friendly. The breakfast was very good. the TV didn't work, but I wasn't going to watch much anyway. Rooms are very small, but comfortable. I drank the potable water from bathroom sink and didn't get sick.
Genuine Hotels.com guest review
1 night trip Feb 21, 2015
Tracy
MX
5.0 / 5Outstanding
"Great budget hotel, clean and tidy"
Rooms are quite small but adequate. Very clean and staff are excellent. Would recommend if looking for a simple, clean budget hotel
Genuine Expedia guest review
Other trip Feb 27, 2015
Lee
GB
4.0 / 5Excellent
"Good deal"
Good deal for the price. Clean, quiet but close to the beach.
Genuine Hotels.com guest review
5 night trip with friends Feb 18, 2015
ANA
MX
5.0 / 5Outstanding
"Solid"
Way better than expected for the price. The breakfast was a great surprise and 24 hour coffee is always nice
Genuine Hotels.com guest review
8 night business trip Feb 7, 2015
Reed
MX
2.0 / 5Fair
"No Air Condition"
Convenient location is all it offers. The staff was helpful but some didn't speak English and things got confused and misinterpreted. When we arrived we were informed that there wouldn't be A/C working in our room but they offered a fan. The room was tiny....very tiny. The window was large but had a two inch opening at the bottom for air. There was no fridge. It was clean but not enough towels. This could be a great place with a bit more tlc and attention to details. Breakfast buffet was tasty and fulfilling. So many other choices I wouldn't go back.
Genuine Expedia guest review
Other trip Jan 27, 2015
K
CA
5.0 / 5Outstanding
"Convenient hotel with great value for the price"
A great, new, well kept hotel if you´re looking to spend your days exploring or going to the beach. No swimming pool or lounging area, but instead clean, well functioning smallish rooms, decent bathroom, very good breakfast and extremely pleasant and helpful staff. Easy walk to the beach, terrific parking under the hotel and all included for on of the best value for your money I´ve come across!
Genuine Expedia guest review
Other trip Jan 18, 2015
A Traveler
CA
4.0 / 5Excellent
"Ok"
Basic, small room. No frills but clean and tidy.
Genuine Hotels.com guest review
1 night romance trip Jan 3, 2015
Keith
GB
4.0 / 5Excellent
""One" heck of a treat!"
Although the rooms themselves are poorly designed (door bangs into the bed upon entry)it was a very nice clean hotel, with wonderful staff and amenities. Having free laundry facilities, potable water at the sink and a great complimentary breakfast made this place a real treat.
Genuine Hotels.com guest review
2 night romance trip Dec 27, 2014
Katherine
MX
2.0 / 5Fair
"Rooms are soon small.like prison cells"
The rooms are small and without any comfort atmosphere. From the outside is the hotel too modern, doesn't fit in the local architecture at all. Staff doesn't look / behave motivated enough to even speak to the guests.
Genuine Expedia guest review
Other trip Dec 31, 2014
Hrisi
GB
4.0 / 5Excellent
"Across from Ado bus"
Clean, quiet, comfortable. Close to 5th Ave. Excellent buffet breakfast. Service was great.
Genuine Hotels.com guest review
1 night trip Aug 2, 2014
Laura
CA
4.0 / 5Excellent
"Good hotel."
It is a good hotel, but it is quite in the middle of nowhere, next to the highway, around 3km from the airport. The showerhead in my room was broken so the amount of water coming through was minimal, with several leaks. The breakfast is of good quality but with minimal variety.
Genuine Hotels.com guest review
3 night family trip Mar 23, 2014
A Traveler
MX
4.0 / 5Excellent
"Clean and simple"
Room was small but clean. Breakfast was acceptable. 10-15mins away from beach.
Genuine Hotels.com guest review
3 night trip Apr 18, 2014
A Traveler
SG
5.0 / 5Outstanding
"Away from the crowd and noise"
Awesome stay. Comfy room and receptionists spoke English.
Genuine Hotels.com guest review
3 night trip Apr 18, 2014
A Traveler
SG
5.0 / 5Outstanding
Very nice hotel. Very clean,friendly staff, centrally located.
Genuine Hotels.com guest review
2 night trip Apr 18, 2014
Anthony B
MX
3.0 / 5Good
I had no hot water for my shower. It may be that I did not understand how to make it hot but your guests should be informed on how to make things work. The staff was friendly and helpful in helping me use the computer to email my husband on a Spanish keyboard,
Genuine Hotels.com guest review
1 night trip Mar 25, 2014
Joyce J. McMaster
MX
5.0 / 5Outstanding
Great value for money and only 5 minutes walk from the beach.
Genuine Hotels.com guest review
5 night trip Mar 4, 2014
george and martine
MX
5.0 / 5Outstanding
"Clean and Good for people on a Budget"
This hotel was perfect for me! I didn't have the beachfront and all the amenities, but it was perfect because I was barely in my hotel. The good thing about this hotel is that its really clean! Its good to go out every early morning have breakfast at the hotel and then explore so many things in the Riviera Maya! If you want a clean and cheap hotel and your always out and about go for this hotel!
Genuine Expedia guest review
Other trip Mar 9, 2014
Arvee
CA
5.0 / 5Outstanding
"Great stay!"
Stayed for 4 nights and had a wonderful experience. Friendly staff, fast free wifi, fabulous breakfast. They have a nice lobby/breakfast area that's great for working, and they have free coffee, tea, water, and ice all day! AC works well but is a little bit loud. Good location with Walmart next door. Only thing that would make this hotel better is a fridge in the room. Great value and I would definitely recommend.
Genuine Hotels.com guest review
1 night business trip Mar 2, 2014
Adrienne
CA
4.0 / 5Excellent
"Includes a full breakfast!"
We arrived by bus, ADO was beside the bus depot! Was within walking distance to all amenities. I would return just for the breakfast!
Genuine Hotels.com guest review
1 night trip Feb 17, 2014
Randy&Joyce
MX
4.0 / 5Excellent
"Fine hotel closed to ADO bus stop"
We enjoyed our stay at the ONE hotel. The hotel is plain looking and not what you call cozy, but it is very clean. The colors are mostly white and blue adding to a pristine atmosphere. The included breakfast is excellent with a good range of food - coffee, tea, juices, eggs, beans, and some other Mexican food, fruit, yogurt, granola, toast, jam, honey. The hotel attendants are friendly and helpful but speak limited English. The price is good, too! The walk to the beach is less than 10 minutes.
Genuine Expedia guest review
Other trip Feb 26, 2014
A Traveler
CA
4.0 / 5Excellent
"We love One"
Not a great area but the soft beds and hot delicious breakfast make up for it. Rooms are small, but who goes to playa to stay in their room?
Genuine Expedia guest review
Other trip Feb 21, 2014
carleigh
CA
4.0 / 5Excellent
"clean and quiet"
Modern chain hotel. Clean and quiet, if a little sparse. Internet and breakfast were good. About 5 blocks to the beach and 4 to all the action of 5th street
Genuine Hotels.com guest review
2 night trip Feb 11, 2014
BILL
CA
5.0 / 5Outstanding
"everything is good"
Good location, at back of supermarket , next to ADO bus station( there is another ADO station thought near 5th Ave). 10 to 15 mins walk to the beach. Hotel is new, very clean. Breakfast is good too. Only thing is the room is quite small. We only stayed for one night, it was alright.
Genuine Hotels.com guest review
1 night romance trip Jan 27, 2014
Ivy
GB
4.0 / 5Excellent
"Good deal"
The location was OK, breakfast was ample
Genuine Hotels.com guest review
2 night trip Jan 24, 2014
A Traveler
CA
4.0 / 5Excellent
"Good hotel"
The hotel was in really good conditions. The breakfast was ok and is already include it. The location really nice, was 3 blocks form fifth avenue,
Genuine Hotels.com guest review
3 night trip with friends Dec 27, 2013
Edgar
MX
4.0 / 5Excellent
"Great location and price but small rooms"
The location of this hotel is great. It's right next to the big ADO bus station, 2 minutes from Coco Bongo and all the night activities, and right next to a Wal-mart for all non-tourist price shopping. The price is also very reasonable. The only downside to this hotel is that the rooms are small, minimal, and space conserving. There is no safe in the room, the closet is attached to the wall, the TV mounted to the ceiling, and a one person size shower. Breakfast is good in the morning, and the staff is quite friendly and helpful.
Genuine Hotels.com guest review
5 night family trip Dec 31, 2013
A Traveler
AS
4.0 / 5Excellent
"Good hotel, impeccable room and very close to 5th"
Some things were great and some no so much. The room was impeccable-very happy with the linen, bathroom, etc. Location is very good. It is located in front of the bus terminal but you can't hear any noises coming from the buses. It's also 5 min walk to 5ta Avenida and 12th street, the heart of PLC night scene so really convenient (specially in New Year's Eve). On the not so bright side, rooms are small, tv is hung a weird spot and not that comfortable to watch, lack of rack to put your suitcase. We had a problem not having a safe despite calling to reserve one. The manager tried to help with this which we appreciated but an hotel such as this, should have safes in the room. Also, a big investment needs to be done for breakfast. Poor quality and taste. If the safe and the breakfast were fixed, it could be a great hotel. I guess it is great depending how much you pay for. If you get it on a low rate, is great. If not (like us), you feel you should be getting more for your money.
Genuine Hotels.com guest review
1 night trip Dec 31, 2013
cocota131
GB
5.0 / 5Outstanding
"all-around pleased!"
We were kind of the nightmare guests, but the staff was awesome. first we booked the wrong night on accident and they let us switch it no problem. then my bank blocked my card and they were very patient with that. Carlo and Alonso were particularly great. thanks, guys!
Genuine Hotels.com guest review
1 night trip Dec 17, 2013
steve
MX
4.0 / 5Excellent
"Nice property, very well loc. catee"
First night was not pleasant since the AA did not worked properly, the da y after was fixed.
Genuine Hotels.com guest review
3 night trip Nov 21, 2013
Alberto E. Landero
MX
4.0 / 5Excellent
"good place to stay"
New, north American style hotel rooms, small. Kind of far to walk to the beaches.
Genuine Hotels.com guest review
2 night trip Nov 15, 2013
John
CA
4.0 / 5Excellent
"great"
could not ask for better place to stay . next door to bus terminal. I enjoyed my stay there.
Genuine Expedia guest review
Other trip Nov 1, 2013
fred
CA
4.0 / 5Excellent
"7 outta 10"
Good, safe , okay location overall. Only two real problems : there are only 10 safe's located behind the front check-in counter , which is obviously not enough For a hotel this large ! Also the 15 or 17 inch tv's are too small screen size and low volume.
Genuine Hotels.com guest review
2 night business trip Jul 14, 2013
Ed
MX
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