This is the only hotel I have stayed at where you could hear the people above walking around.Genuine Hotels.com guest review
Brand new, in the middle of everything. No complaints very clean and staff at the front was nice.Genuine Hotels.com guest review
"Could have been better"
One of the deciding factors in picking this hotel was that it had a pool. When we checked in they said the pool was closed but would be open that evening. It wasn't. They said it would definitely be open the next morning. It wasn't and the manager said she didn't think she could open it that day. Also, when I checked into the room the main bathroom […] light was out. Maintenance came and fixed it but it went out again immediately. It's obviously an electrical issue shorting out the bulbs. We cancelled our second night there and left early. The manager was apologetic. The room itself was clean and comfortable. They don't have cots or roll-away beds. Read moreGenuine Hotels.com guest review
"More than I expected"
Room was clean, comfortable and obviously newly renovated. I arrived several hours before check in hours began but the staff was very kind and found me a room, I am 8 1/2 months pregnant so that was worth so much to me! The pillows were not comfortable but that was the worst part of my stay, so obviously not a terrible stay. I would stay again for […] sure. Read moreGenuine Hotels.com guest review
This is a nice facility with lots to do, has great potential. Issues with cleanliness due to maid service. If you like a hard bed and are bringing your own pillows your GOOD. Not much water pressure in the shower and need more sound-proofing in rooms.Genuine Expedia guest review
"Nice for the price"
Great location near many eateries & shopping. Easy to find. Very comfortable bed. My only complaint is that there was no blanket provided for the bed...only a light weight coverlet, and I prefer to sleep in a cooler room with more covers. But overall it was a nice economical place to stay... very clean and comfortable.Genuine Expedia guest review
"Very nice hotel."
Stayed here a couple of times now, always very clean rooms and courteous staff. Look forward to staying there again.Genuine Hotels.com guest review
Had a very nice stay and would stay here again great placeGenuine Hotels.com guest review
comfortableGenuine Hotels.com guest review
"Might need a new cleaning crew"
Bathroom floor was not clean. It didnt smell clean and there was hair on the floor and shower. Not mine of course. My bed linens had a few stains on them. Naturally I wondered if anyone had even cleaned this room from the previous tenant. The price was right within my budget, however I would gladly spend more if it meant a room that didnt gross me out. […] I am glad I was there for only15 hours. I tried to sleep in the next morning, but the cleaning lady starting beating on my door at 8:30. When I opened the door half asleep and irritated, she stated she was checking to see if we were gone so she could clean the room. Should have a better system in place than beating on doors. Needless to say, not a very restful night. Read moreGenuine Hotels.com guest review
Great place to stay. Newer clean hotel. Friendly staff. Gas grill and pool. You won't be disappointed .Genuine Hotels.com guest review
The hotel is new and very clean. The clerk was not friendly and they only clean the rooms during your stay every 7 days, they will make your bed and do a light clean for an extra $10. I'm fine with that, I prefer staff not enter my room during my stay but my co worker stated that is one of the things he enjoys about staying in a hotel is coming back […] to a fresh room. My only complaint is when I booked the room online it was less than 3 miles from the convention center we were working at, it was 12 1/2 miles away. Having said that, the hotel was nice and had multiple options for food and shopping. One note to the owner of the hotel, if I spent millions building a new hotel u would at least make sure of little details like the rubber carpet liner not matching up but that's just me, I realize any "extended stay" hotel isn't 5 Star but little things like that make the place feel cheep in my opinion. And being in customer service for 30yrs, your hotel clerk is the first impression of your hotel. Read moreGenuine Hotels.com guest review
"great deal - great hotel - great staff !"
Newly renovated. Staff is great. Room was clean and very comfortable.Genuine Hotels.com guest review
The hotel was decent. The beds were comfortable. The kitchenette wasn't stocked with enough dishes for two people. The stove top would not work. There was no toaster. The dishes had to be hand washed because there wasn't a dishwasher and one of the glasses was full of soap. Thankfully we were putting water in it and saw the suds before using it. The […] staff at the front desk seemed very busy and wasn't very friendly. I was there for a short time so it suited my purpose but, I would not want to take my family to stay with the kitchenette not being functional. Read moreGenuine Expedia guest review
"Safe Place To Stay. Dollar Store Quality."
All personnel we encountered were friendly. Reserved non smoking room. Room smelled fine, but the hallways smelled bad with cigarette smoke. I thought we were at a casino for a second. The carpet was ripping up and there was exposed metal on floor strip. Faucets were streaky and there was hair all over the floor in the bathroom. The dishes were rinsed, […] but definitely not washed. I think it is the customer responsibility though. I will not stay here again based on the cigarette smell and the fact that everything in the room was from the dollar store. Though, if you don't mind any of that it is fine. The staff is friendly and location is good, but we wont be back. Read moreGenuine Hotels.com guest review
Nice, new hotel. Close to shopping and eating places. Walking pets is easy. Would stay here again.Genuine Hotels.com guest review
"All was good for a winter stay."
More than adequate bang for the buck. Everything in well working order.ONLY thing missing is the opportunity for a continental breakfast; for those of us too lazy to use those pots and pans provided.Genuine Hotels.com guest review
Room was comfortable, nicely decorated and priced right. Only cleanliness issue was used soap still on the shower shelf when we checked in. Close to all kinds of restaurants & stores. Main cross street easily accessible. One caveat: don't forget extended stay style places don't do beds and towels daily so either prepare to pay more or bring your own […] extra towels. Read moreGenuine Hotels.com guest review
It took me a second to find the drive but it was all good after that. Great hotel, staff was courteous, room was big and clean. I stay 100 nights a year in hotels and this one stuck out as better than the majority.Genuine Hotels.com guest review
"Great Place to Stay in Longview!"
The room was clean, very comfortable. Everything seemed new. I will definitely stay there again and I've already recommended it to others.Genuine Expedia guest review
"door key problems"
Everything was find except for the door key. It wouldn't work on the side door to get in building nor for my room. I had to walk around the building to get in to my room and then it wouldn't work for me to get in my room. I had to walk back up to the desk where the clerk reentered the key info, then walked me back down the hall and opened the door. […] The next night the key didn't work again on the side door, had to go around through the front entrance again. I was exhausted from the days work!!!! Another person outside said they had problems with the side door too. Read moreGenuine Hotels.com guest review
"Very Nice Place to stay"
great experience. we will be back tonight in fact :) staff is very helpful as well as having the kitchettes in the roomsGenuine Expedia guest review
"First stay in Texas"
This is a new hotel so obviously it is in perfect condition as of May 2013.Genuine Expedia guest review
"Watch your bill"
I had an issue with a person at the front desk. This created a billing error on my credit card. I was assured this would be taken care of by the hotel but after over a week this was not done. My credit card handled this matter and the issue is now resolved.Genuine Expedia guest review
"great value. comfortable"
Roomy with refrigerator/freezer and stove top. No daily maid service. Comfortable bed.Genuine Expedia guest review
"check your sheets"
We enjoyed our stay for the most part but was horrified to find human feces in the sheets after staying the night. When we took the sheets to the manager said he would change our sheets and did nothing else. We should not have expected a clean room and should have checked it out before sleeping. Oh well. I was trying to get out the door with the luggage […] carrier. No other people were around and my husband was getting the car. The manager was not helpful and stoof there and watched me trying to get the door and manever the cart myself. We loved the hotel but they need a new manager. Read moreGenuine Hotels.com guest review
"Building was new and clean"
The building was new and clean. The staff were very nice and helpful. Location was good and quiet. Only thing I didn't like was bathroom in our room and the main elevator has a cigarette smoke smell. Our floor was smoke free I think but the smoke permeated in the bathrooms.Genuine Hotels.com guest review
This was a great quick stay on out way from West Texas to New Orleans. I would highly recommend this hotel to anyone looking for a clean quiet place to stay.Genuine Hotels.com guest review
We always book our employees to stay here when in town ....Genuine Hotels.com guest review
Short & Sweet...I will be staying here every time I visit Longview.Genuine Hotels.com guest review
Very clean. New hotel. Very friendly staff. Great locationGenuine Hotels.com guest review
We had eight rooms and our stay was perfect. The staff was extremely helpfull and very friendly. I would recommend this hotel to anyone.Genuine Hotels.com guest review
"Suburban Stay Hotel - Longview- close to everythin"
Great hotel. Nice friendly staff & comfortable rooms. For the price, location and the exercise room, it can't be beat. The price makes it the best choice when having to make a decision about the larger hotel chains & the hotel is relatively new as well. Very comfortable bed, close to all restaurants, mall & hospital. This is our second time to stay […] at this hotel & we will continue to stay at this hotel. Also, the hotel has a little store on the premises to purchase items. The kitchenette is great if you don't plan on eating out alot. Read moreGenuine Hotels.com guest review
"cheep bilt cheep stay good for all"
This is a new building and has not had time to get run down. but cleaning needs to report all issues they see or it will only take a short time. as it is cheeply built.Genuine Expedia guest review
"SUBURBAN EXT STAY"
WE GOT THERE AND THE ROOM HAD A LOOSE SHOWER CURTAIN. THE FRONT DESK CLERK MOVED US TO ANOTHER ROOM IMMEDIATLY!!!! SHE THEN CALLED US ABOUT 5 MINS AFTER WE CHANGED ROOMS TO SEE IF EEVRYTHING WAS GOOD!!! WE WOULD RECOMEND THIS HOTEL TO ANYONE NEEDING A ROOM IN THE LONGVIEW AREA. WE WILL STAY THERE MANY TIMES TO COMEGenuine Hotels.com guest review
"Perfect for a holiday visit"
I booked this hotel on my recent trip to Longview to visit family for Christmas. It was merely blocks away from my family, as well as pretty much anything else you would need. I arrived very late, around 2am and the staff was very happy despite the late hours. My first floor room had very tall ceilings which made it feel much more spacious than the […] average hotel room. The bed was very comfortable and the bathroom was wonderful. Next time I need to visit family I will definitely check hotels.com's rates for this hotel first. Read moreGenuine Hotels.com guest review
The hotel and room were a good value. The staff I met were friendly and helpful. However, I was supposed to have daily maid service to make the beds and change the towels. This only occurred on the first morning of my visit and the bed was poorly made on that occasion.Genuine Hotels.com guest review
"I would go back"
Very nice staff, made my family feel welcomed. The room was comfortable, clean and equipped with everything we needed from kitchenette to a comfortable bed to an LG flat screen. The hotel was very near most of the area's shopping, restaurants and entertainment. The manager of the hotel was very accommodating and his interaction with customers was pleasant […] and professional. Good customer service. Read moreGenuine Expedia guest review
"Great new hotel"
My 2 yr old daughter and I stayed here overnight while passing through TX. If one is traveling on I-20 as we were, it's a few minutes away from the exit ramp, but it's close to restaurants, gas stations, and Walmart. As another Expedia traveler mentioned, this hotel was built in 2011; it's gorgeous inside and out. I loved our bathroom's nicely-sized […] tub/shower combo (great for relaxing after a day of driving), and the bed was comfy. I didn't hear any noise from rooms beside or above us. I'd bought seafood in FL and fresh frozen veggies in MS that I'd been keeping in a cooler for our return to OK, and it worked out quite conveniently the hotel's rooms come w/full-size fridges (extra bonus!). We'll be staying here again when passing through the area. Read moreGenuine Expedia guest review
08/11/14 micheal f Edgard, Louisiana
This pass weekend my family and I were traveling through longview and need to catch some zs. And end up finding you guys and stayed here. As I came up on the site i notice that it was rarely new. When i walk into the building i notice no one was at the desk but a gentleman was in the back folding. and he came out to help me and my family and was super nice to my kids and wife and greeted me with the up most respect because he notice we were tired so he held convo with us to have thebooking go by faster. The rooms were ok the beds were not neatly made and seem like the cleaning was rushed. My kids enjoyed the store and I did also because i didnt have to leave the hotel. I also notice that the lights in the bathroom and room were really dim. But overall it was a great stay and great great service from the young men even thogh he was busy.
"Great Room; Great price!"
06/15/14 HBATexas Longview, Texas
My wife and I recently had to make a quick trip back to our former home in Longview, Texas, on business. We selected Suburban Extended Stay Hotel there because we were familiar with the building and the area. We were very pleased with the room and the price and will stay there again the next time we have an overnight stay in Longview. The only drawback was the very steep hill you must negotiate when leaving the front door, but judicious driving will get you down it (just kind of "scary" the first time you go down this exit.). Thanks, Suburban Extended Stay for a top-notch experience.
"nice folks but iffy housekeeping"
05/30/14 Felecia H
I stayed here for 9 weeks for business. The location is good and I felt safe coming and going at all hours as I work odd hours and "on call". The desk is manned 24 hrs and the staff is very nice. Room very small but adequate for myself and my dog. They advertise as pet friendly but housekeeping is scared out of their minds by dogs. My dog was locked in a steel crate every housekeeping day so they could clean (she barked at the housekeepers while they were in the room but could never touch them). They never cleaned my room because they were scared of the dog. I complained numerous times and kept being reassured they would clean. Once they came in and changed the bed and cleaned the bathroom while I took the dog out. after 3 wks of not cleaning, they told me it would be best to do it while i was gone. next housekeeping day, I came in at 8 pm after being gone to AL with the dog for 3 days. They never even came in to do anything. As I write this, I am preparing to leave for a new assignment. My toilet has major mold growing in it as it hasn't been cleaned in 6 weeks, vacuuming was last done 4 wks ago and bed made 2 1/2 wks ago. I've been taking out my trash and getting supplies/linen from the night clerk. It has been very frustrating as I complained to the manager and desk staff each week to no avail. That being said, they have a nice pool, grills and workout room and keep the common areas clean. The maintenance/handyman is wonderful and very helpful. The manager is very nice but it seems he can't get the housekeepers to do anything. If you have no animals, it probably is a really good place to stay. Ive talked with several other guests during my stay and the housekeeping seems to be a universal problem.
"Bed bugs and poor service!"
03/26/14 Crystal5576 Bryan, Texas
I stayed at this hotel for 1 night for business. Despite this hotel being relatively new and appearing nice from a distance, my experience was terrible. I reserved a room with a queen sized bed and upon arrival was checked in to a room with 2 doubles. I was not told this was happening and did not realize it until I was in the room. The front desk clerk advised me there was nothing she could do since the hotel was overbooked and they had already given my room away by roughly 6:00pm. The room itself appeared modern and new. However, it was not clean. There was food in the kitchenette chair, the bathroom was dirty- mold in the caulk, no non-slip mat (I almost slipped every time I moved in there- I am young and in shape), the tub was stained, and the bathroom had not been cleaned properly as evidenced by the various small objects I found on the floor. The night of my stay I noticed a small dying bug on the bathroom floor which I did not think much about until the next morning. The next morning, I found a BED BUG on my night stand. I caught him and identified him as such (I am a doctor with a background in entomology). At this point, I am still not sure if my clothes, luggage, car, and house have been fully decontaminated despite taking the proper steps to do so. I brought the bug to the GM that same morning and he confirmed that it was a bed bug, waived my fee for the night, offered me a free night's stay there in the future (HAHAHA!), and offered to have my clothes dry cleaned (that doesn't address contamination of my car or luggage). Although I have filed a formal complaint, I have yet to hear back from Choice Hotels regarding professional extermination. STAY FAR AWAY FROM THIS HOTEL! IT'S DIRTY AND ITS SERVICE IS SERIOUSLY LACKING.
"Felt like home!!!!!"
02/08/14 april v Texarkana, Texas
i would recommend you to stay with suburban extended stay. great comfortable beds!!!! felt almost like my bed at home.... rooms are very nice they have a full kitchen in them full size refrigerator stove dishes whatever you need they have it. convience of a little store inside the motel to buy food drinks snacks or whatever you would like. the frontdesk clerk was very nice and it was a very fast checkin which was great after driving for a few hours. it was very quiet. its just a wonderful place to stay and i would stay there again. rooms were very clean. the gm has done a great job with that motel and picking the employees. it was a great expierence.
"best in longview!!"
01/23/14 Tristanator Galveston Island, Texas
Had an excellent stay here. The entire room was squeaky clean. The room has a very nice little kitchen area with cooking utensils. Theres even a guest laundry room. Very nice for someone staying a while, or even just staying the night. The entire staff is very welcoming, friendly, and always smiling.
"Stopover on the Way to Florida"
01/23/14 Thomas C Highlands Ranch, Colorado, United States
The hotel is beautiful and the rooms have a well equipped kitchenette. The hotel is very new and nicely decorated. Great location just off I-20 and many places to choose for dinner. All major chains are represented.
"This hotel establishment is truly home away from home."
This establishment will be the top choice when my travels bring me to the area. I have stayed in several hotels throughout the US and this one ranks 5 in my top 10, as I was truly made to feel at home.
01/10/14 timothy r Longview, Texas
erin is a very very unique employee. I have never stayed at hotel where I was greeted with awesome personality like hers.she really cares about her customers.i will always stay there because of her.the hotel is very very comfortable clean.i feel like im at home when I come here.its nice to look outside from your room. I love the the kitchen setup also.
"An Excellent Choice For Longview Lodging"
11/12/13 Cara M Nederland, Texas, United States
We stayed two nights over the weekend with 2 of our boys. This is our third time to stay at this hotel and I have to say that this is going to be our only choice of lodging while in Longview Texas. The beds are extremely comfortable. The staff is beyond accommodating. There is a gas grill for the use of the guests who would like to enjoy outdoors cooking. Each room has a full size refrigerator, a stove top, microwave, coffee pot, and all the necessities for cooking meals. This is perfect for those on a tight budget as it keeps you from having to eat out each meal. There is a nice picnic table area and an outdoor pool. Although it was too chilly to swim, we have stayed during the warmer months and enjoyed time in the pool. There is a nice fitness room and a laundry facility. Each floor has a coke machine and ice machine in addition to fresh brewed coffee in the morning in the lobby. When checking out, my husband mentioned how much we enjoyed our stay and the day manager, Jason Aviles gave us a card for a special rate for our next stay. I'm a frequent traveler and will definitely make Suburban Extended Stay Hotel my first choice when available. There are plenty of close by restaurants, pharmacies and shopping. I highly recommend you choose this facility.
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