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Chez Elena Guesthouse, Quito

2.5 stars
Calle Gonzalo Escudero S1-412Urbanización Las Orquídeas, QuitoPichinchaEcuador, ‏‎800-491-6126
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Excellent4.0 / 5
Service
Fantastic service
Location
Location is ok
13See all 13 Hotels.com reviews
From 17 reviewsTripAdvisor Traveller Rating

Chez Elena Guesthouse, Quito

Hotel Info: ‎866-539-8117‎

from $23
  • Double Room
  • Single Room

At a glance

Key facts

Hotel size

  • This hotel has 16 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-out time is 12:30 PM
  • Express check-in/out
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare *

  • Children's club *

Pets

  • Pets allowed (dogs and cats only) *

  • 2 per room

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

  • Train station pickup *

Parking

  • Free valet parking

  • Free nearby parking

Offsite

  • Area shuttle within 5 km *

  • Beach shuttle *

  • Shopping center shuttle *

Other information

  • Smoke-free property
  • No alcohol allowed onsite

Also known as

  • Chez Elena Guesthouse
  • Chez Elena Guesthouse House
  • Chez Elena Guesthouse House Quito
  • Chez Elena Guesthouse Quito
  • Elena Guesthouse

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests under 16 years old are not allowed in the health club.

Parking height restrictions apply.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Pet deposit: USD 5 per night

Optional extras

Microwaves are available for USD 10 per stay

Refrigerators are available for USD 10 per stay

Rollaway beds are available for an additional charge

Breakfast is offered for an extra charge of USD 3.50 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 5 per pet, per night (maximum USD 60 per stay)

Airport shuttle service is offered for an extra charge of USD 39 per room (one way)

Dial-up Internet access is available in guestrooms for an extra charge

Train station pick-up service is offered for an extra charge

Area shuttle, beach shuttle, and shopping center shuttle service is offered for an extra charge

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
  • Coffee/tea in common area
  • Barbeque grills
Things to do
  • Beach shuttle (surcharge)
  • Fitness facilities
  • Spa tub
  • Playground on site
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Use of nearby fitness center (discount)
  • Arcade/game room
Working away
  • Business center
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built 2011
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Rooftop terrace
  • Library
  • Television in common areas

In the room

Home comforts
  • Iron/ironing board (on request)
  • Washer/dryer
Sleep well
  • Down comforter
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Individually decorated
Freshen up
  • Private bathroom
  • Shower only
  • Hair dryer (on request)
Be entertained
  • TV
  • Premium TV channels
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • Access via exterior corridors

Special features

Dining

Chez Elena Restaurant - This family restaurant serves breakfast, lunch, and dinner. Reservations are required.

Chez Elena Guesthouse, Quito’s small print

Also known as

  • Chez Elena Guesthouse
  • Chez Elena Guesthouse House
  • Chez Elena Guesthouse House Quito
  • Chez Elena Guesthouse Quito
  • Elena Guesthouse

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests under 16 years old are not allowed in the health club.

Parking height restrictions apply.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Pet deposit: USD 5 per night

Optional extras

Microwaves are available for USD 10 per stay

Refrigerators are available for USD 10 per stay

Rollaway beds are available for an additional charge

Breakfast is offered for an extra charge of USD 3.50 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 5 per pet, per night (maximum USD 60 per stay)

Airport shuttle service is offered for an extra charge of USD 39 per room (one way)

Dial-up Internet access is available in guestrooms for an extra charge

Train station pick-up service is offered for an extra charge

Area shuttle, beach shuttle, and shopping center shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.0 /5 from 13 reviews

Chez Elena Guesthouse, Quito
Fair2.0 / 5
Bare bones
Chez Elena is a bit out of the way with not much within walking distance. We showed up around 7pm and were not given the room we booked. They either don't have access to or don't check their reservations. However, Elena was very nice and cleaned another room for us right away. The rooms are very, very basic. The curtains did not block light, and I'm sure people could see right into the rooms at night. Hot water was also iffy. I had a hot shower but my husband did not. While removed from Old Town, the neighborhood is still very loud at night and we did not sleep at all. WiFi is also spotty. The positives are that Elena is extremely nice and accommodating. She made a delicious and generous breakfast, and she even shared with us tortillas made with homemade masa flour her previous guests had gifted to her. She also hunted at length for tape for us to fix a rip in our bag.
1 night romance trip
Chez Elena Guesthouse, Quito
Excellent4.0 / 5
Like visiting your grandmother.
Convenient family-type atmosphere. Closer to the airport than most. Several steps down from the street and several steps up to our room. Not for handicapped travellers.
1 night trip
Chez Elena Guesthouse, Quito
Outstanding5.0 / 5
Excellent hospitality, difficult location
I made a quick stay at Chez Elena before heading to the airport the following morning. The proprietors were fantastic hosts. They were friendly, cooked a great dinner, and helped us out with our travel needs (convenient airport shuttle service, for example). It was a pretty small operation and was much more like a homestay than a hotel. The place was a bit difficult to get to (Hotels.com has the wrong address up), and likely requires a taxi to get to anything in the city. The rooms were nice, the building was beautiful, and I wouldn't mind staying there again.
1 night trip
Chez Elena Guesthouse, Quito
Outstanding5.0 / 5
Spacious and clean
Not a central location. Owners willing to help with travel arrangements. Very spacious clean accommodation.
1 night romance trip

See all reviews

Chez Elena Guesthouse, Quito

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