Four Points by Sheraton Langkawi Resort - Langkawi

I recently stayed at the Four points Sheraton in Langkawi, Malaysia.....total disappointment!! It began from the time of check- the room was not ready for 4 hours after we were checked in as they had to be cleaned!! And we weren`t the only guests who were waiting for their rooms either.... there were several others too. The room was way overpriced- […] the service was terrible; the hotel was inadequately staffed and disorganised, the food was below average and the New Year`s Party they hosted was LAME!!! I would not recommend this hotel to anyone. Read more

Genuine Hotels.com guest review

No laundry services, towels have bad smelt, lift is out of services. Check out time more than 15 minutes. Not going to stay here anymore !

Genuine Hotels.com guest review

Excellent location. just a kilometre away from airport. private beach. swimming pool. bar, large dinning room. very spacious room with free wifi. very clean bathroom. important site seeing destinations nearby. would love to stay again whenever we visit Langkawi.

Genuine Expedia guest review

very relaxing place with Sea view and inhouse swimming pool.... Food could be better. servicing ok not so expensive.

Genuine Hotels.com guest review

I think the hotel is a nice one even the maintenance is jz so so. The eviroment is good, quiet!!

Genuine Hotels.com guest review

Very nice hotel, very nice facilities, and good staff. Only problem was that it was really far out from anywhere, the only restaurant was the Hotel Restaurant. But luckily, the taxis were easy to get one going out.

Genuine Expedia guest review

Best getaway experience so far.

Genuine Hotels.com guest review

The hotel was fine - just some cracks in the wall in my room and the decoration let it down a little. The check in process want great as the room was not ready when I arrived - they did upgrade me to a sea view though to compensate. However the staff were always courteous and pleasant. The pool was really great a huge infinity pool with a depth of 4 […] feet and the reastaurant provided excellent food yet there were very few people using it and I didnt consider it expensive. Read more

Genuine Expedia guest review

The room was clean enough and the staff were pleasant. The ambiance was great and the pool and the beach were awesome. The dampeners were the scarce vegetarian food available on the menu, the location of the place (though close to the airport, almost in the middle of nowhere in Lagkawi) and the fact that the WiFi was down due to a 'technical' reasons!! […] Overall, I am happy that I chose this hotel from a 'value-for-money' proposition. Read more

Genuine Expedia guest review

Overall we are soo happy to stay there with a good service and good food throught out our stay. If the managment could install carpet inside the room it would better compare just the floor tiles.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The staff is kindness. The room is comfortable and cleanliness.

Genuine Hotels.com guest review

Nice I love it jest the broplem with the taxis

Genuine Hotels.com guest review

Hotel was newly renovated and very comfortable. Buffet breakfast however, was a bit of a messy and crowded affair with mediocre food. The only other negative was the distance of the hotel from restaurants, shops, etc.The hotel's isolation could of course be seen as a positive by some, particularly honeymooners. The staff were pleasant and helpful. Overall […] it was a good place to stay and good value for money! Read more

Genuine Expedia guest review

We stayed here for four-day, three-night stay in end April during 1 May Labour Day Peak Season. the hotel looked a bit dull. Once we stepped inside, all designs are modern kind of furnishings and architecture. We enjoyed our stay and we will stay here if we visit Langkawi once again. It was great...

Genuine Hotels.com guest review

It's really near the airport, room is clean and confortable. The breakfast does not have many choice, and no dinner buffet which is a little bit disappointed! The beach is nice and the swimming pool can see the nice sunset!! Really good!! As we drive ourselves so the position of hotel not a really big problem for us. Overall we have a good holiday  […] there. Read more

Genuine Hotels.com guest review

we hd a wonderful stay in Four Points. it is jst 4mins walking distance from the airport and if you have a bike, every other place around it is easily accessible. the star attraction of the hotel is of course the 'infinity pool' which extends into the ocean. the staff is very helpful and warm, they try their best to make u feel comfortable and help […] you with taxis and other requrements. food is nice though dinner and breakfast menu can have some more options. rooms were comfortable and had all the necessary amenities required. the only thing missing was a 'swim up bar' next to the pool or a small dj console/club which can be icing on the cake for this hotel. overall a very good experience and we will be only staying with Four Points whenver we visit Langkawi :) Read more

Genuine Hotels.com guest review

Quite disappointed with the room air-cond , was roar thru the day and night (never stay at such noisy room) and yet the standing shower was overflow until the whole toilet flood.... . And so many mosquitoes.. . . The breakfast servred soft bun .. But all buns are like hard stone ... Nice look but Bad taste... Ikan bills hard like kayu manis ... ..the […] waitress bring a baby chair to me with lots of red ants . . .aiyo after u stay u will know lah.. :( Read more

Genuine Hotels.com guest review

The hotel environment is great and relaxing , but only a bit far away from the shopping and dinning areas. The swimming pool is clean and big. Hotel staff very nice and helpful. I really enjoyed my stay at the hotel. Thanks a lot.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We thoroughly enjoyed our stay at this hotel. It had an amazing pool looking out onto the sea. Breakfast was great that had both Malaysian and European food. The lady behind the reception was exceptional. Her English was exceptional. We would recommend this hotel, especially if you hire a car and drive around the island.

Genuine Hotels.com guest review

1.Hotel landscape not attractive for 5star hotel. 2.Hotel located near the airport, however it is isolated from shopping mall and other than hotel's restaurant.

Genuine Hotels.com guest review

The Hotel is right on the beach. We were upgraded to their suite (of course at an extra cost) which was absolutely awesome.

Genuine Hotels.com guest review

The hotel is new, is a nice place to stay, breakfast is good, but i got many problems with this hotel. When I arrived to the hotel my rooms wasn't ready, we have to wait for two hours to be done, i have to ask them about my room, not just me but many people were waiting for the room. So when they gave me my key room just gave me one but i reservate […] two rooms, so We have to wait almost 30 minutes more, and the manager offer me another room, because the rooms i reservate weren7t availables, he gave us a coupon dinner as a apologize, so I accept. At the night we were for dinner at the restaurant of the hotel, food wasn't good, not too many options, restaurant attention wasn't good, we have to look for a waitress for a table even in the breakfast. So the manager told me to wait one day for the room I choose to stay, but they didn't have the room even the second day, so I was so desappointent, really need a lot of improve. The last night i stayed was new year, we chose the Gala dinner, well I didn't have any problem that night, i like the gala dinner at the beach it was so nice. Even with this problem I recomend this hotel because I see that they are doing their best but I thing they need more staff. the waitress, waiters, reception staff, are the same in the morning and in the night. Read more

Genuine Hotels.com guest review

This is my first review of a hotel on Tripadvisor as I felt I just needed to warn other people booking this hotel. Arrived one hour before check-in at 3pm, was told that the room wasn't ready. Not a problem so just mooched around till 3pm. Went back to the front desk to be told the room still wasn't ready...not a problem again, me - "could you tell […] me how soon it will be ready?" receptionist- "no, sorry" me - "30 mins, 1 more hour?" receptionist - "no idea, sorry" me - "you're telling me you have no idea when I can check into my room?" receptionist - "yes, we are verry sorry" me - "what am I supposed to do then? I need to freshen up? change clothes...?" receptionist - "[silence].......sorry" The reason given was that the bedsheets were at the laundary and they had no idea when they would return. I asked if they had anuy inkling and the answer back was, yes you guessed it, 'don't know'. 45 mins later, was told the room was ready. Room was not very clean. Some water had leaked some time before and had left dried stains on the floor and was generally dusty and lots of mosquitos. The plus points were that the breakfast was nice and in an open dining area if you wanted to sit outside. Pool was brilliant and beach was nice too. That being said, service and response fron staff was well below what I was expecting. The person I dealt with 'Mohammed', was very nice but at the end of the day, nice doesn't do anything if it's not backed up with results to issues, problems. I REALLY wouldn't recommend this hotel until they improve on not only their Customer Service but also the delivery of results to queries/issues/problems. I could be one of the few people who experienced problems here and I could be theunfortunate 10% that have issues but with Tripadvicor, I also go by a 10% rule. If there are 10 latest reviews and there is one negative one, I put this down to bad luck for that person as not every stay will be perfect. If however there is more than one negative review Read more

Genuine Hotels.com guest review

We had a room for 5 nights, and sad to say there are far more negatives than positives overall. Service is just terrible for the most part, though individually some staff were excellent. Check-in process was arduous and chaotic. Their stated check-in time was 3pm, and as I had arrived at close to 2pm they said they would call me when the room was ready. […] We then left in search of food nearby. By the time we finished eating it was close to 4pm, and when I asked about my room, I was met with blank stares as no one could seem to find any record that I had checked in earlier. Eventually, they managed to find a stack of key cards somewhere on their desk of people who had checked in but had not been assigned rooms. The room we had was very large, and would have been great except for the evidence of rushed construction everywhere. The sliding wardrobe doors were covered in dirty hand prints, and misaligned themselves often, which meant we had to lift and realign then along the tracks. There were cracks, chips and nicks all over the built-in furniture despite the property having been recently refurbished. A chipped corner of the glass top for the bedside table caused a long cut to my partner's leg. The curtains were hung in reverse, with the sheer curtain on inside, instead of behind the blackouts. The bathrooms were very spacious and new, but again, terrible construction quality. The pop-up wash basin plug never worked properly (tended to stay plugged despite repeated attempts to open it to drain the basin). We ended up unscrewing the plug altogether. Tried going to their coffeehouse the next morning for a drink and a bite to eat, but their staff were too busy appearing busy to greet us. We then walked up to the bar counter and asked for a table, upon which we were told to 'relax, take your time, you are on holiday'. Suffice to say we never bothered eating on-site for the remainder of our stay. Even allowing for the fact that this is a refurbished and rebranded older pr Read more

Genuine Hotels.com guest review

Nice hotel, close to nearby attractive location, and very convenient....the only problem is the hotel room is full of mosquitoes

Genuine Hotels.com guest review

The bed is as comfort as the room's name but i would be happier if breakfast is included...

Genuine Hotels.com guest review

A very new hotel which means the rooms and general hotel grounds are in very good condition. It does have a private beach (contrary to what the taxi driver told us) but the beach is not that amazing. The pool is huge and beautiful with one of the best views out to the ocean. A down side is the location. It is a 10 minute drive from the nearest food […] areas and the nice local beach. To overcome this I hired a scooter for about MYR 30 per day and this made the resort seem so much closer to everything and was a great way to explore the island. Read more

Genuine Expedia guest review

The hotel is not ready to customer. The services is not meet 4 star hotels. The condition of the corridor and lift is bad. Its dirty and lot of construction mark on it. The beach is also very bad.

Genuine Hotels.com guest review

This hotel is very close to Langkawi AirPort but its a little fa from tourlist Center. İt has a very good Pool nice rooms.

Genuine Hotels.com guest review

i stayed comfort room. the room is modern and small furniture is cute and colerful. i recommend swimming pool. its located just in front of the beach and feel like i am in the sea. there are beach sofas and guests can relax. staff are very helpful and kind. we need to take taxi to go to pantai chenang but except for it i def recommend this hotel.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

مريحة جدا

Genuine Hotels.com guest review

Hotel is new but too far from city centre. I like the quiet beach and the pool but the grass on the beach need to be cleaned up. The weather is not good during my stay so the beach didn't amaze us. Breakfast is nice with many choices. Room is spacious but smelly. Overall a good stay.

Genuine Hotels.com guest review

早餐丰富，换毛巾比较慢，其他都满意

Genuine Hotels.com guest review

Loistava uimaallas sekä maisema merelle.Joskin haitaava tekijä altaan ja meren välinen alue törkyinen.Kaipaa roska astioita !Henkilökunta mukavaa ja palvelu ystävällistä.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

房间大，早餐丰富，晚上在泳池外喝酒很舒服，但毛巾补给不足，有时候没有给

Genuine Hotels.com guest review

hotel tres beau et tres propre en general. pour ce qui est de la chambre c est un vrai scandale les miroirs gardent les tracent des doigts des personnes precedentes, des taches de coca sont restés tous notre sejour (qui datent aussi des personnes precedentes) leur nettoyage des chambre signifie: faire le lit et passer un coup de balais. je deconseille […] vraiment Read more

Genuine Hotels.com guest review

الفندق من اسوء الفنادق المرتبطة بمجموعة شيراتون الخدمةوالنظافة في الغرف سيئة جدا الطعام نوعيته رديئة الناموس في كل مكان لايوجد عدد موظفين كافي في الفندقلايوجد خدماتن غرف ولا اوبريتر كله علي الشخصين الب في الاستقبال لاانصح به السعر غالي جدا مقارنة بالخدمات يصنف كنجمتين

Genuine Hotels.com guest review

Good view on beach & big swimming pool, room tidiness and restaurant cleaning poor

Genuine Hotels.com guest review

اود ان اشكر ادارة الفندق والتعامل الراقي فندق حلو لاكن مشكلته عدم وجود الانترنت وكذلك عدم وجود خدمات قريبه منه غير ذلك لا يوجد هو فندق حلو

Genuine Hotels.com guest review

Service de piètre qualité, wi-fi ne fonctionnait pas et pas de solution alternative proposée, bruit permanent autour de la piscine alors que l'hôtel était vide, finitions des chambres sans soin, dérangés tous les matins par le service de chambre car plus de cartonette "ne pas déranger" à disposion (un comble !), petit-dej prohibitf. Seul point positif […] : très jolies plage et piscine. Nous l'avions choisi pour son appartenance à la chaîne Sheraton : quelle déception !! Nous déconseillons fortement. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Ce que vais dire s'applique que dans les conditions rencontrées: On passé 3 nuit dans cette hotel après un séjour académique épuisant à KL. On s'est dit que ça doit être bien comme c'est une chaine de "Sheraton" et que c'est un 4 stars, heuresement qu'onetait en mode relax/ dodo / telé + On a bien dinné au resto (Boone nouilles locales, Pasta... ect. - […] Que des couples / familles venud'Arabie Saoudite ... dès fois j'ail'impression d'etre dans un autre pays !!! - Plage bourré de Médusessssss, alors pas de nage !!!!!!!! + l'hotel se trouve a 5mn de l'Aeroport :-) - Petit dej ...Booffffffff Read more

Genuine Expedia guest review

呢間酒店如果有車入住會好d,因為附近都唔會有野買同有野食...環境一流,如果冇車就最好買定d野入去,如果唔係就要搭的士出去..同埋一樣野酒店食野唔貴,味道都唔錯

Genuine Hotels.com guest review

Hôtel à 10mn en taxi des restaurants et du centre "touristique". Piscine a debordement immense donnant directement sur la plage (qui est infesté de crabe donc impossible de se baigné). Sinon personnel très gentil, un peu lent en restauration. Le seul bémol c'est que la chambre étais infesté de moustique, on nous a gentillement répondu que nous étions […] en basse saison et que cela étais normal???! Ils ont envoyé un agent pour mettre un spray anti moustique très efficace car nous avions trouvez les cadavres partout dans la chambre... Mais bon à part certaine chose à revoir niveau qualité et confort nous avons passé un très bon séjour. Read more

Genuine Hotels.com guest review

Hotellet er nyt, så mange ting er fint vedligeholdt osv. Designet er meget minimalistisk - tenderende til upersonligt og sterilt. Restauranten minder mest af alt om en kantine, og er ikke særlig hyggelig. Dog er maden god, men menukortet begrænset. Lækker og stor pool. Omgivelserne rund om hotellet er ikke i top. Der er 10-15 taxakørsel til byen, udsigten […] over havet er ødelagt af en mole af en slags og naboerne er hhv en byggeplads og en form for lagerhal. Der er plads tilforbedringer, men generelt et fint hotel. Read more

Genuine Hotels.com guest review