All hotels in Lijiang, China
1 room, 2 adults
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Shuhe Entrance, Beam River - Old Town, Lijiang, Yunnan, 674100, China, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.3 / 5Excellent

Score breakdown (from 19 reviews)

  • Amenities
    Great amenities
  • Location
    Great location
  • Value
    Fairly good value for money
  • Food
    Food is all right
  • Cleanliness
    Dirty
  • Pool
    Bad pool
5.0 / 5Outstanding
"Favorite hotel in China"
One of my favorite hotels. The resort is amazing. I wish we had more time to enjoy our villa! The villa was comfortable and spacious- well designed. The assistant manager was exceptionally helpful in giving us tips on where to go and how to take local transportation. Would go back!
Genuine Hotels.com guest review
3 night trip with friends Apr 30, 2015
Irene
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Charming and dependable"
We have come to rely on the Pullman name, specially when traveling in China. You can be sure ask basics will be taken care of. In this property, the rooms and location are outstanding. It might appear a bit dated, but I think it's absolutely charming given the stunning Lijiang backdrop.
Genuine Hotels.com guest review
1 night romance trip Sep 3, 2015
A Traveler
AS
4.0 / 5Excellent
"Great staff"
The staff at this hotel are exceptional! They could not do enough for you.
Genuine Hotels.com guest review
3 night trip Aug 3, 2015
A Traveler
GB
4.0 / 5Excellent
"Lijiang a city worth a second visit"
Stay was enjoyable although we experienced a shocking male staff at the checkout desk.very poor attitude.
Genuine Hotels.com guest review
4 night romance trip Apr 13, 2015
Frank
AU
5.0 / 5Outstanding
"Thumbs Up!"
A beautiful hotel with a view of the Jade Dragon Mountain which you can admire at during breakfast, or if you're lucky enough to get a room with a balcony. Bicycles can be rented for free for a leisurely cycle around the resort. Location is only a 5min ride to Shu He town, away from the noisy hustle and bustle of the Old Town area.
Genuine Hotels.com guest review
3 night trip with friends Dec 23, 2014
A Traveler
SG
4.0 / 5Excellent
"Good stay"
great view.
Genuine Hotels.com guest review
4 night romance trip Nov 13, 2014
A Traveler
IE
4.0 / 5Excellent
"Great hardware but software need to be improved"
The Pullman Lijiang is much better than Banyan Tree Lijiang in terms of its hardware and facilities. However I think the service and software is still need to be improved. There are some minor things not to the standard of a 5-star vacation resort yet. I know the management is making efforts to make things better but I expect it can be improved soon so that can make it as the best resort in Lijiang area.
Genuine Hotels.com guest review
3 night trip with friends Dec 31, 2013
Shanghai Visitor
AS

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"絕對值得推薦的渡假酒店"
入住別墅是必然的選擇, 有院子, 有客廳, 還有地熱, 房間好舒適, 整體環境非常寧靜非常私密
Genuine Hotels.com guest review
3 night romance trip Nov 26, 2015
A Traveler
HK
4.0 / 5Excellent
Good and special hotel
Genuine Hotels.com guest review
3 night romance trip Jun 27, 2015
Jeff
HK
5.0 / 5Outstanding
"LOVE it!!!!"
無論酒店本身 及 風景也 非常非常漂亮。真的有舍不得離開的感覺。 早餐的選擇 也不錯 (竟然有雲南小吃,真是一大驚喜!)。 唯一的問題是 晚餐沒有太多雲南菜 選擇。(主要是西餐和廣東菜)但附近的商業街 和古鎮 有很多不錯的餐廳。
Genuine Hotels.com guest review
2 night romance trip Jun 11, 2015
Kin Yip
TW
4.0 / 5Excellent
"Great room, a but far form town center"
The room is good, and the shower is great, but the choice of food in restaurant is a bit less. Also , the location is a bit far from center, but take taxi is only cost around 30RMB
Genuine Hotels.com guest review
2 night romance trip Nov 21, 2014
Chak ling
HK
4.0 / 5Excellent
"Can be better"
Spend 6 days in the hotel, the staff was very kind and the location was good with free horse driving to the closer hold town. The bad point was the restaurant in the hotel, we went there to have a dinner but the food was so bad I order the meat from Australia but it was like plastic I called the waiter and they was sorry offer a free drink and ask if I want to change to another course. I finally get the Pullman burger but the meat was not that good also just force myself to eat and went back to the room. They should train better the staff before let them deal with customers.
Genuine Hotels.com guest review
6 night trip Apr 27, 2014
A Traveler
FR
5.0 / 5Outstanding
"空间舒适,地暖质量好,浴缸出水量及排水量很好,布局良好...."
空间舒适,地暖质量好,浴缸出水量及排水量很好,床品良好布局良好,客厅与空间良好唯一缺点座位太窄深度不足。电视接线有点不良。茶水区有点不理想,大致上良好,隔壁新酒店建造高度对贵酒店部分房间的私密性有较大的缺陷,应有其对应的方法才能一如既往的好。
Genuine Hotels.com guest review
2 night trip Apr 5, 2014
爱旅行
CN
4.0 / 5Excellent
"吃飯太貴"
尚可
Genuine Hotels.com guest review
3 night family trip Jan 31, 2014
Chen
TW
5.0 / 5Outstanding
Genuine Hotels.com guest review
2 night trip Jan 16, 2016
Tian
CN
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night trip Sep 13, 2014
Min
TW
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night trip with friends Dec 21, 2013
Esmond
HK
1.0 / 5Poor
Genuine Hotels.com guest review
1 night trip Aug 15, 2013
kay
CN
5.0 / 5Outstanding
Genuine Hotels.com guest review
2 night romance trip Apr 29, 2013
A Traveler
CN

TripAdvisor reviews for Pullman Lijiang Resort & Spa

Overall rating:Based on 188 traveler reviews

Most recent traveler reviews:

Overall Rating
"One of the best ever hotels ever met"
02/11/16 OmarLien Taoyuan, Taiwan
it's a very fancy resort. the view is fabulous.( rememebr to get the mountain view room) a good number of staff speak fluent english and are very professional. the breakfast is kinda costy, but it worths 30 usd for sure. if the traveler doea not look for a very cultural experience but luxury leisure, pullman can be the first choice.
Overall Rating
"A pleasant surprise in Lijiang"
02/10/16 alpaalpa Hong Kong, China
When we planned our trip to Lijiang, we decided to split our time between the Banyan Tree and the Pullman. We should have stayed at the Pullman the WHOLE time. Staff at the Banyan Tree Lijiang always say that the Pullman is a copy cat of them, but they did a damn good job. The villa was a large size and modern but still retain the character of the local settings. Our room has a nice view of the Jade Dragon mountain close by. Breakfast buffet was good. Diner at the Chinese restaurant was a pleasant surprise (try the fish freshly poached at the table). Excellent value in a town where everything is relatively expensive.
Overall Rating
"Simply Exceptionally Professional Staff and Lovely Resort"
11/30/15 TJX05 Singapore, Singapore
This resort is simply lovely. The staff were very good. From front desk to restaurant and housekeeping, they were undoubtedly well trained in the hospitality industry. Our room was really nice even though facility was already showing its age. From the room balcony, we could admire Jade Dragon Snow Mountain, which was beautiful both in the morning and evening with the changing colours of sunrise and sunset. The room was so spacious with a bathtub which could be shielded from the room with a sliding door and a separate shower stall. Full range of toiletries was provided and plenty of drinking water was also provided for us to make tea and coffee. An espresso coffee maker with 3 capsules was also provided. The bed was clean, huge and very comfortable. Plenty of space for us to hand our clothes. TV has many channels mostly Chinese programs and also some international channels. Wifi worked too. Free bicycles for 2 hours everyday for riding around the resort and to nearby towns. Horse cart can be arranged to Shuhe Old Town nearby. The resort ground is really beautiful with a small lake with fishes and two ducks where we could obtain bread from the restaurant to feed them. We dined at the restaurant for lunch and dinner and enjoyed the quality meals and surprisingly price very reasonable. Staying at Pullman Resort was the highlight of our Yunnan tour. It was so nice and comfortable to spend time in the resort that we didn't feel like going out to visit attractions. Would love to come back someday.
Overall Rating
"Holiday "
11/01/15 Pawan G
Visited several cities of China but service wise and courtesy wise this was by far the best. Right from entering the hotel to check out it was truly a great experience. All the staff are very helpful and ready to go out of the way to make you happy. I have to mention May Luo who is senior welcome manager has helped us to relocate our rooms next to each other. She herself came and put our luggage in respective rooms. I have never come across such warm welcome in China before. Food quality is excellent. Most of us are vegetarians which is a problem in China. But not here. They prepared food out of menu to satisfy our need. Amazing resort in all respect.
Overall Rating
"Nice & Quiet Resort for Retreat"
10/31/15 HKTjen Singapore, Singapore
Stayed 3 nights at the resort for my wedding anniversary. Heated floor on bedroom and bathroom is fantastic when outside temperature is super cold at night. Villa nicely furnished and staff very attentive when they are available. Pathway lighting to Villa 2127 can be better with trimming of shrubs. Would be fantastic if shuttle services could be provided to town on 2 or 3-hourly intervals like those in Pullman KL.
Overall Rating
"Nice Architecture, Pleasant Grounds & Room"
09/14/15 SteveSavatte Aix-les-Bains, France
I spent three nights in this pleasant establishment, and I can recommend it as a hotel, though the restaurant was a bit depressing and the menu rather limited. What I definitely do not recommend is Lijiang itself as a place to visit, especially in July. The Old Town does not deserve its UNESCO status - it is totally fake, overly commercial, like a Disney World version of China combined with a shopping centre - a total waste of time. The region may be nice when you can see the mountains - but I never did, and I get the feeling the tourist brochures are filled with pictures of those rare moments when the sky is blue. But if you are going to Lijiang, this is certainly a very nice property.
Overall Rating
"Excellent place to stay"
09/04/15 WWTraveller26 China
Pullman is usually a good brand name to bet on anywhere in China. This property had the usual pluses like good Wi-Fi, great location and an excellent though pricey spa. In addition the location makes it a beautiful property. The service is excellent and breakfast dependable. Will definitely return and spend more time here.
Overall Rating
"Dated room but very good service"
07/21/15 mariatan hualien
Our family of 4 stayed for a night in their deluxe 2 bedroom villa in July. The room is kind of small for a 2 bedroom villa and the furniture was already showing signs of age despite it being a fairly new hotel (opened in 2011, if I remember correctly). The luxury factor was definitely lacking and I was a little disappointed. There was no complimentary minibar nor was there any turn down service, which was kind of strange, for a Pullman. The service, on the other hand, is superb. The check in staff speaks perfect English and are genuinely friendly and helpful, giving us many tips on what to do around town. Breakfast in the morning is adequate though a bit chaotic due to the high occupancy. We dined in the Chinese restaurant and would highly recommend their Peking duck (they only have one per evening and we were lucky to be able to order it despite being there very late in the evening) and their terppanyaki beef.They were running a Sashimi special during the period of our stay and it was yummy too. All in all, we had a good stay but I would probably not return due to its lack of luxury factor. I would, however, highly recommend its Chinese restaurant and would definitely make a point to dine there should I return to Lijiang.
Overall Rating
"Great experience, we will be back!"
07/13/15 lumule Nanjing, China
We just returned from a very enjoyable trip to Lijiang where we stayed at the beautiful Pullman Lijiang Resort & Spa. The resort has a fantastic location with the famous Shuhe old town in walking distance and the view of Snow Mountain is simply breathtaking. We stayed in one of the villas which are very comfortable, spacious and well designed. Apart from a large bedroom, a very spacious bathroom (even with a tree growing between the shower cubicle and toilet!) a study area and a very comfortable living room the villa comes with a large courtyard with tables and chairs, sunbeds and a Jacuzzi. We loved having our first cup of coffee (from the villas own nespresso coffee machine!) in the morning on the terrace, enjoying the early morning sub, the view and the fresh Yunnan air. In the evening Housekeeping sets up the villa for the night and lights ip an incense burner in the bathroom which spreads a very nice small throughout the entire villa. The breakfast is delicious with a wide selection of Chinese food and Yunnan specialties as well as western food. The local noodle dishes are worth a try and the Chefs enjoy explaining the various ingredients. Overall the service is very attentive, friendly and communication in English is not a problem. Especially one person, his name is Van, impressed us during all the meals we had with his pleasant and outgoing character. When we asked for an English newspaper we were provided with an iPad that had the App for the China Daily, a nice touch. The children loved that after the breakfast they could take the bread leftovers to the fish pond to feed the fishes and ducks. However, the highlight for the kids was the complimentary horse carriage ride we took from the resort to Shuhe, a very unique experience. We also tried the BBQ night with an all-you-can eat BBQ buffet and free flow of soft drinks and local beer, all arranged outside with the Snow Mountain as a backdrop…marvelous! What we also liked is that the resort has bicycles available which makes it easy to explore the surrounding area. We made an excursion to Baisha village and we enjoyed strolling through the small streets with its antique and garment shops. The village even has a pub on the main road that brews its own beer, a must try. Overall we had a fantastic stay and since we live in China and there is still lots to see in Lijiang we will be back and definitely stay at the Pullman Lijiang Resort & Spa again!
Overall Rating
"Dissappointing experience at Pullman Lijiang"
05/28/15 annoymous520 Singapore, Singapore
Had booked the Deluxe Villa one Bedroom (mainly because of the outdoor jacuzzi) for 3 nights and this is our experience. Disappointed with the hotel service, facilities and transport. Overall stay was bad, the services we get is not on par with what we are paying which is not acceptable. Night 1: - Arrive hotel at 12midnight due to flight delay. We'd informed the hotel to set-up the outdoor soak tub for us tomorrow at 9pm after we return from our day tour. Night 2: - Back from tour at 7pm, wanted to shower but shower hot water is not working!! Not acceptable for a 5 star resort, we had to shower at their SPA area. - After dinner, hotel informed us that the outdoor jacuzzi is not working and hot water is spoilt, and advise us to change rooms instead Night 3: - Woke up in the morning and my boyfriend hit his leg against the wooden bed slab on the floor (clearly bad design fault). We had told them three times we want to do jacuzzi at 9pm, cos its our last night at Pullman. Everything seems perfect before we head for day tour - Had booked a car + driver for the day, driver dropped us at Old Town Lijiang from 3pm-7pm. Failed to show up at 7pm, make us waited for at least half hour or more. - Back to hotel, look forward to the outdoor jacuzzi. It is still not warm-up, hotel came to check said 10pm should be working but 12midnight, water was only luke warm (we give up, cannot take it anymore). Hotel had delivered a complimentary cake at 8pm but didn't give us any plates/fork to eat with.
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