Best Western Plus Glen Allen Inn - Glen Allen

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Genuine Hotels.com guest review

I enjoyed staying there. Just make sure if you want a late check out you tell them ahead of time. For the price it's a very nice hotel.

Genuine Hotels.com guest review

Family was celebrating a birthday and not everyone fit so grandparents decided to stay at the Best Western on Brook Rd. Pleasant staff, very clean, lots of nice, white towels and a clean room. After a long day of visiting it was just perfect. Breakfast was plentiful and hot and we took advantage of some quiet time by the pool - too cold to swim yet. […] All in all it was a great sleep over at a very reasonable rate in a nice clean hotel with nice staff - doesn't get better than that! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Very nice place . clean!

Genuine Hotels.com guest review

We highly recommend this hotel. Our room was very clean and had all the necessary amenities and a few others as well. The breakfast is nice. I appreaite the free USA Today newspaper. The hotel is well-maintained. The Front Desk personnel were so-so at best, less than enthusiastic ... but are not representative of the hotel itself, which is topnotch. […] A little Customer Service training or incentive pay rather than a slarey would fix that. This is a great place to stay. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Perfect stay over while on way to our destination

Genuine Hotels.com guest review

The stay was nice. Quite area.

Genuine Hotels.com guest review

The hotel was a very good. I would've liked it more if the business center actually worked or if the actually had real eggs for their breakfast buffet but other than that it was a great hotel and I would recommend it.

Genuine Hotels.com guest review

Not a bad hotel for the price and location. Floors were sticky in the main lobby/elevator area and the pillows were not very big. (They were not very lengthy) Beds were comfortable and it worked for what we needed it for.

Genuine Hotels.com guest review

The gym was a major disappointment. No one knew how to activate the machines. The breakfast was standard fare but included. I would stay again.

Genuine Hotels.com guest review

I chose to stay here rather than one of the closer city hotels while attending a downtown conference. My non-smoking room was clean and had only minimal damage to a piece or two of furniture (in reference to some of the previous comments). The in-room hair dryer did not work, but that was not much of an issue. Breakfast was ok and there was plenty of […] food still available when I left at 7 AM (weekday). Local food options are very limited after 10pm (FYI, but not surprising). I felt that the value was good and I would stay here again. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This was my first time at a Best Western hotel, I must admit I was pleasantly surprised. The room was very big and clean. The bed was heaven ! My guest that slept on the sofa pull out was not comfortable at all. Over all I loved the stay and will pick Best Western again :)

Genuine Hotels.com guest review

Great hotel would stay again.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Clean room with nice amenities including fridge, microwave, wifi and fitness room. Elevator is a plus for heavy luggage. Friendly service and pretty decentfree breakfast. Short drive to west side of Richmond.

Genuine Hotels.com guest review

If you aren't looking for luxury, this is a good place to start. The saying "You get what you pay for" comes to mind. The service was good but not extrordinary. The hotel and room were clean but it seems to be in a state of decline. If you aren't worried about some stains and cracked tabletops, etc. you will be fine here.

Genuine Hotels.com guest review

Room was missing hair dryer and ice bucket. No big deal... Just normally see these in the room.

Genuine Hotels.com guest review

We were in a suite that was very roomy and colorful, with saturated greens and blues throughout the room. We loved the open floor plan; we were actually able to fully stretch out in the area between the beds and the TV/desk area before we headed out for a run. The hotel was close to the Lewis Ginter Botanical Gardens, where we attended an event, so […] that was very convenient. The location isn't very pretty - the hotel is off a busy road with businesses that don't look like they're exactly thriving; however, the sounds of the traffic did not reach us in our room. Indeed, the room was so quiet, we were wondering if we were the only visitors in that section of the hotel! The person at the desk gave us a late check-out without a problem and we used the breakfast sitting area to chill out and chat before we left the hotel. All in all, a very satisfactory experience and we'll stay at the hotel again if they continue to have good prices when we are planning a visit to the Richmond area. Read more

Genuine Hotels.com guest review

Hotel was a new-build. All rooms were booked. Laid back regarding check-out time, too. Will stay again.

Genuine Hotels.com guest review

Excellent hotel very clean and great rooms ,service and house cleaning needs to be more on the same page had to go and get extra towels everyday of my 4 day stay poor communication from front desk and house cleaning but other then that all was good

Genuine Hotels.com guest review

The stay was very nice. The rooms were nice and the staff was extremely helpful. Thank You.

Genuine Hotels.com guest review

Hotel was booked totally and we were given an upgrade to a "suite". That included a refrigerator and kitchen area. We really didn't need that add on, but good thing we didn't. It had none of the pans or dishes,etc you'd need if you were to use the kitchen and not many travelers pack that with them. The room was fine and large enough, bed okay if a bit […] on the hard side. There were no disposable cups, or any cups for that matter so we took a few from the breakfast area. Breakfast was fine with eggs, waffles and a few more things, but no hard boiled eggs were there. We did find a great Japanese restaurant a few miles away, Tokyo Sushi and that added to the trip since it was quite good. I would stay there again but it is far from a destination hotel. Read more

Genuine Hotels.com guest review

Rooms were very nice, but they are obviously understaffed. The breakfast room was messy and empty because the only person to work it also ran the front desk. This happened twice. Also, some of the exercise equipment was broken.

Genuine Hotels.com guest review

The so-call free breakfast was terrible. they ran out of food at 9:00 AM, even the sign said breakfast till 9:30 AM. When I asked the clerk, she just walked away.

Genuine Hotels.com guest review

clean, friendly, updated furnishings, nice breakfast would stay there again - price reasonable easy access back to 95

Genuine Expedia guest review

Very nice, quiet, comfortable & convenient to I 95. Would stay again.

Genuine Hotels.com guest review

I travel frequently , have had a few interesting encounters at hotels. This hotel was extremely clean from the floors to the curtains. My hotel room smelled great it didn't smell of leftovers like many hotels can LOL. I would definitely stay here again.

Genuine Hotels.com guest review

Good location, nice hote hotel, and great staff.

Genuine Hotels.com guest review

I enjoyed it. Staff was very professional, very clean and quiet. Breakfast a bit to carby for me but overall excellent.

Genuine Hotels.com guest review

This Best Western was perfect, I stayed 3 nights and 1 day each time I left my room for the day I returned to a clean room. The staff was very helpful with directions and the location puts you right in the middle of everything you would need. I rate them 5 stars!!!!

Genuine Hotels.com guest review

Great service , place is clean,rooms are big , beds are comfortable.Best free breakfast in the long time. I will stay here again over and over again.

Genuine Hotels.com guest review

I suggest that NO one ever stay with this hotel. I had stayed in this hotel once before and really enjoyed it. But this trip was a nightmare! My reservation was for a king non-smoking standard room. When I arrived, everything seemed to go smoothly until I got to the room. Both of the side tables beside the bed were damaged. The top of one of the tables […] was peeling up and stuck up about 4 inches in the air! The other table had part of the table top broken off. The desk chair was broken as well. In addition, the cable was fuzzy. I called the front desk and asked to be moved to a new room. They informed me that the hotel only had queen non-smoking rooms available and that they only have 3 non-smoking king rooms and I would have to settle for a queen room. I asked to speak to the manager, who had already left for the day. He called my room was extremely rude and actually hung up on me!! I was furious. I called the front desk again and asked to speak to another manager and was informed that I could only speak to Albert, the manager who had just hung up the phone on me. When Albert arrived, I had my fiance speak with him since Albert hung up on me. Albert was extremely rude and disrespectful to my fiance. We decided to leave the hotel after we receieved such horrible customer service. The manager, Albert, was the most rude and disrespectful manager I have ever met. He never apologized once! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Very friendly and Professional front desk staff. I was welcomed and received great directions for a wonderful place to eat. The morning breakfast was a wondergul selection and fresh. Thanks for hosting me for the evening.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The Best Western Plus Glen Allen was perfect for friendliness, cleanliness, and location. And for the price, it's a "can't beat it" situation. I will definitely be staying here again, the next time I'm in town for business.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Clean, comfortable, nice decor. Very nice hotel, low prices found thru hotels.com. Well worth the stay. Kind of out of the way but for the price, worth it!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

My stay was good for the night. I was shocked to receive a call from the front desk when I first entered the room. She asked was the room okay and if there were any issues... From what I had seen at that moment there were no issues. However, later when I entered the bathroom their was hair all over the floor and on the shower curtain and there was this […] burgundy stain on the bathroom floor and partially on the wall.Nonetheless, the hotel was good, with the exception of the bathroom. I would stay there again. Read more

Genuine Hotels.com guest review

Overall this was an excellent hotel overall and given the price I could not imagine a better overall value. The rooms were very clean, the bed was comfortable, interior well maintained, all systems worked properly (hvac, etc) staff friendly and accomodating.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The cleanliness of the lobby, halls, and my room was very good. My bed was as comfortable as expensive hotels. The heating and air was controlled by a digital thermostat on the wall which I could adjust. The breakfast was a little limited, but much better than at a budget motel where I recently stayed. The budget motel where I stayed was full of truckers […] who smoked in the halls. This is a clean, nice place to stay for only a few dollars more than the budget hotel. Read more

Genuine Hotels.com guest review

great price clean up to date rooms easy access to Richmond and burbs will stay there again if rates are as good

Genuine Hotels.com guest review

I was pleasantly surprised by the beauty and comfort of the hotel. I was nervous when I made the reservation since I didn't feel sure about the neighborhood but this place was better than the place that I usually stay. I was also quite pleased with the front desk staff. They were professional and friendly.

Genuine Hotels.com guest review

Met all our expectations. The quality of service was outstanding. We would stay there again.

Genuine Hotels.com guest review

This hotel surprised me. I didn't think it would be nice because of the area. But the rooms were clean, fresh, and modern. I will be staying again the next time I'm in Richmond on business.

Genuine Hotels.com guest review