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Garden Palace Hotel Surabaya, Surabaya

4 stars
Jalan Yos Sudarso 11SurabayaEast Java60271Indonesia, ‏‎800-491-6126
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Good3.6 / 5
Location
Great location
Service
Fantastic service
Cleanliness
Quite clean
Pool
Bad pool
28See all 28 Hotels.com reviews
From 217 reviewsTripAdvisor Traveller Rating

Garden Palace Hotel Surabaya, Surabaya

Hotel Info: ‎866-539-8117‎

from $35
  • Royale Club
  • Superior Room
  • Royale Club Suite
  • Deluxe Room
  • Standard Room

At a glance

Key facts

Hotel size

  • This hotel has 360 rooms

Arriving/leaving

  • 24-hour check-in
  • Check-out time is Noon
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Self parking (limited) *

  • RV/bus/truck parking

Offsite

  • Area shuttle *

Also known as

  • Garden Hotel Surabaya
  • Surabaya Garden Palace Hotel
  • Garden Palace Hotel Surabaya, Java
  • Garden Palace Hotel
  • Garden Palace Hotel Surabaya
  • Garden Palace Surabaya
  • Garden Palace Surabaya Hotel
  • Garden Surabaya
  • Hotel Garden Palace Surabaya
  • Hotel Garden Surabaya
  • Palace Hotel Surabaya

Policies

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Self parking is available for an extra charge

Rollaway beds are available for IDR 422000 per day

Airport shuttle service is offered for an extra charge of IDR 250.000 per vehicle (one way)

Area shuttle service is offered for an extra charge

In the hotel

Food and drink
  • 3 restaurants
  • 2 bars/lounges
  • 24-hour room service
Things to do
  • Fitness facilities
  • Nightclub
Working away
  • 24-hour business center
  • Number of meeting rooms - 7
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 8608
  • Conference space size (meters) - 800
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Slippers
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Green House - This restaurant specializes in international cuisine. Open 24 hours.

Ming Court - This restaurant specializes in Chinese cuisine and serves breakfast, lunch, and dinner.

Vista Jazz - This bistro specializes in international cuisine and serves dinner and light fare.

Curabhaya - This lobby lounge specializes in Indonesian cuisine and serves dinner and light fare. Open 24 hours.

CAT Pajamas - This bar specializes in international cuisine and serves light fare only.

Garden Palace Hotel Surabaya, Surabaya’s small print

Also known as

  • Garden Hotel Surabaya
  • Surabaya Garden Palace Hotel
  • Garden Palace Hotel Surabaya, Java
  • Garden Palace Hotel
  • Garden Palace Hotel Surabaya
  • Garden Palace Surabaya
  • Garden Palace Surabaya Hotel
  • Garden Surabaya
  • Hotel Garden Palace Surabaya
  • Hotel Garden Surabaya
  • Palace Hotel Surabaya

Policies

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Self parking is available for an extra charge

Rollaway beds are available for IDR 422000 per day

Airport shuttle service is offered for an extra charge of IDR 250.000 per vehicle (one way)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.6 /5 from 28 reviews

Garden Palace Hotel Surabaya, Surabaya
Excellent4.0 / 5
Good service and clean rooms
Wifi is free is fast. Service is great with clean and spacious rooms.
3 night trip
Garden Palace Hotel Surabaya, Surabaya
Good3.0 / 5
Hotel in renovation.
The stay was good because we were close to the Rail Riad station. The Hotel is being renovated and we had trouble with the cleanliness and a/c. We changed room 2 times. The staff was helpful with that.
2 night family trip
Garden Palace Hotel Surabaya, Surabaya
Excellent4.0 / 5
Nice hotel but.....
I love to stay at this hotel but check-in n check-out proccess was taking too long time to wait. The receiptionist was not friendly at all. I love the breakfast food. It's delicious.
2 night family trip
Garden Palace Hotel Surabaya, Surabaya
Good3.0 / 5
A week at Garden Palace Hotel Surabaya
Hotel is at a Great location for shopping. Taxi easily available. Staff is courteous. Almost all staff (including Hotel Manager) can't speak basic English ; communication is a problem unless you can speak Indonesian.
5 night family trip
Garden Palace Hotel Surabaya, Surabaya
Excellent4.0 / 5
relatively good
I will come next time
1 night business trip

See all reviews

Garden Palace Hotel Surabaya, Surabaya

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