Book online or call:
800-246-8357This call is free. 24 hours a day, 7 days a week
"Below expectations"Reviewed by a Hotels.com guest on May 5, 2012
Having stayed at the Landis Hotel in Taipei, I expected Icon to offer the same service quality or better. After checking in, no one bothered to show us to our room and introduce us to the facilites available. I booked a harbor view room for an increased price. Sure there was a view of the harbor, if you looked to the left side. Directly outside my window was the rooftop of the mall. The concierge was helpful. I had one meal at the lobby cafe. My mom ordered a chowder in bread bowl. The bread came out toasted with green mold!! How did they miss that?! Killed our appetites immediately! I've read comments comparing Icon to the Four Seasons. One of our travel companions stayed there and I had an opportunity to rest in her room during our long afternoons in Hong Kong island. The hotel is impeccable and there was definitely no mold in our food.
"Hong Kong Weekend"Reviewed by a Hotels.com guest on May 4, 2012
Decent size room for Hong Kong. Definitely not huge but plenty big enough. Nice bathroom. Perfect Kowloon location. Clean and nice
Reviewed by a Hotels.com guest on May 4, 2012
This guest did not leave a comment.
"Very good hotel - convenient to Hung Hom trains"Reviewed by a Hotels.com guest on May 4, 2012
I stayed here because of the very close proximity to the Hung Hom MTR station. I stayed for 2 separate 1-night stays within one week of each other. Efficient check-in and check out both times. Front-desk was courteous. Concierge was friendly. Decent Asian and western-style breakfast. Room-service was fine and the meal I ordered was very good. I would stay here again if I needed to take the commuter train into China. One small negative was the taxi line was a little slow on one of the nights. No big deal.
""Reviewed by a Hotels.com guest on May 3, 2012
I like the airconditioning of the room.
Location.
Situated in Shenzhen, The Interlaken OCT Hotel Shenzhen is connected to the convention center and area attractions include Minsk World. Additional regional attractions include International Foreign Trade Center and Shun Hing Square.
Hotel Features.
The Interlaken OCT Hotel Shenzhen has a full-service spa, a health club, and a fitness facility. Wireless Internet access is complimentary in public areas. This 5-star hotel features business amenities including a business center, small meeting rooms, and audio-visual equipment. Dining options at the hotel include 4 restaurants along with a coffee shop/café, 2 bars/lounges, and a poolside bar. The staff can arrange wedding services, event catering, and business services. Additional amenities include a seasonal outdoor pool, spa services, and a concierge desk. Onsite parking is complimentary.
Guestrooms.
The 308 air-conditioned guestrooms at The Interlaken OCT Hotel Shenzhen include fireplaces and iPod docking stations. Pillow menus are available. Guests can use the in-room complimentary wired high-speed Internet access. Rooms are equipped with LCD televisions. All accommodations provide desks, laptop-compatible safes, and safes. Bathrooms offer rainfall showerheads, bathrobes, hair dryers, and slippers.
All units feature minibars and complimentary bottled water. Additional amenities include CD players and irons/ironing boards. Housekeeping is offered daily.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Interlaken SPA has 10 treatment rooms including rooms for couples. Services include massages, facials, and body treatments. This mountain view spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy. Visitors of this water view spa can round out their time of relaxation with a trip to the café.
Vista Lago Italian restau - This fine-dining restaurant serves dinner only. Restaurant service is not available on Tuesday.
Charming Lake Chinese - This fine-dining restaurant serves lunch and dinner.
Akiba Japanese Restaurant - This sushi bar serves lunch and dinner.
Interlaken Cafe - This café serves breakfast, lunch, dinner, and brunch. Afternoon tea is served.
Lakeside Bar and Grill - This pub has a bar.
24-hour room service is available.
Recreational amenities at the hotel include a health club, a fitness facility, and a seasonal outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Catered for different needs"
We travelled there for a weekend from Hong Kong where everything is so packed. So the ultimate desire is to have fresh air, quiet environment and a lazy weekend. We heard alot complaints from other reviews, but I think it's because they set unrealistic expectation without desk research on what's the uniqueness about this hotel. We booked the room type […] we wanted which is town house with balcony, which is even bigger than our bedroom in Hong Kong! Go for 3310. Like I said, space and tranquility was what we looked for. If you want to argue about the service standard, hotel staff English skills, food quality etc., I would say this may not be the place you should stay as those are not what they are good at. In terms of the overall concept and the business vision, I think this state-owned property/theme park has done a really good job, just to be fair. Read more
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
