All hotels in Santiago, Chile
1 room, 2 adults
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Avenida Portugal 415, Santiago, Region Metropolitana, 8330297, Chile, ‏‎800-491-6126
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3.7 / 5Good

Score breakdown (from 248 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    3.7
  • Comfort
    3.8
  • Condition
    3.7
  • Neighborhood
    3.4
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5.0 / 5Outstanding
"Excellent First Night in Santiago"
We really enjoyed our stay at Hotel Gen. We felt that the staff was super friendly and always went above and beyond (in particular they were really great with my 5-year old). The bed was super comfortable which is what we needed after traveling for over 24 hours to get to Santiago. The breakfast was delicious in the morning. We would definitely stay again.
Genuine Expedia guest review
Other trip Apr 15, 2015
Megan
US
5.0 / 5Outstanding
"Stay and Services"
I stay three days, and the friendly attention of the personal was outstanding. Assistant for site tours very professional and breakfast service excellent with variety of fruits and pastries and great coffee. Location is a plus that we can use the Metro to visit the important tour sites. Highly recommended..
Genuine Expedia guest review
Other trip Mar 5, 2015
Norma
US
3.0 / 5Good
"Nice Hotel, a bit far from the city center."
The staff was good and help us receive the room earlier. The room was clean but we didn't fount the air condition remote control. Calling to the staff did't help. The breakfast is ok. The corridors are a little bit dark (not enough light)
Genuine Expedia guest review
Other trip Jan 20, 2015
A Traveler
US
1.0 / 5Poor
"Pictures are very deceiving"
Looked like a nice clean hotel from the pictures. Once we got there it was so badly maintained. Water damage everywhere, pool is murky water with dead flys everywhere, gym was a joke with the equipment falling apart. The only thing i could say that was good at this place was the breakfast. It wouldn't be so bad if they didn't make it out to like like a 4 or even 3 star hotel
Genuine Expedia guest review
Other trip Jan 19, 2015
jon
US
1.0 / 5Poor
"This Hotel was Disappointing"
The Pictures that the Hotel Shows has nothing to do with the reality, Fortunately we only stay in Gen hotel for one night, the staff that received Us in January 12 2015 at mid night was rude and really unpleasant
Genuine Expedia guest review
Other trip Jan 16, 2015
Carlos
US
5.0 / 5Outstanding
"modetn clean room and bath"
We were upgraded to king bed. Room is modern and clean and comfortable bed. Front desk is helpful. Hotel is walking distance to most tourist places. Central location. Good breakfast. Our post-cruise hotel. Will stay again.
Genuine Expedia guest review
Other trip Dec 27, 2014
A Traveler
US
2.0 / 5Fair
"The hotel is in the center of Santiago,"
The hotel was ok,bud the people on the from desk had no education,never look at you went you ask a question, or ask for help,only Mario and Siomara were different. went I arrive they said that were buk solid and they give me a room that the air conditioner did not work some of the lights were broken,and they give my credit card to a different hotel without my knowledge and I was charge an extra day?
Genuine Expedia guest review
Other trip Dec 4, 2014
leoni
US
4.0 / 5Excellent
"4"
we are over 70 years old couple, they took care of us very well we stayed 1more day extra before we left SCL. staff are very nice, food was ok.
Genuine Hotels.com guest review
1 night romance trip Nov 30, 2014
misako
US
3.0 / 5Good
Staff is friendly. Location is not bad, a little walking distance to the shooping area and restaurants. Wifi is ok.
Genuine Expedia guest review
Other trip Oct 14, 2014
askin
US
5.0 / 5Outstanding
This Hotel represents excellent value for money. It was a neat two bedroom unit with kitchen and two bathrooms. Although it is close to markets and shops we chose to eat in two outstanding restaurants in the downtown area, just 10 minutes walk from Hotel Gen. The staff were very friendly and breakfast was great. Great place if you are on a budget, or need a bit of extra space; would suit all budget conscious families! Well done Hotel Gen!
Genuine Venere guest review
Other trip Jul 5, 2014
A Traveler
US
3.0 / 5Good
"Nice Hotel in a not very nice part of town."
From the Hotel I was able to walk or bus to most of the nicest views and places of interests. i.e. Cerro sta. Lucia, La Moneda, Universidad Catolica, etc... The Hotel is nice and quiet if you ask for a room in the back...the lighting in the bathrooms needs improvement, not enough, specially in the shower and sink areas...All else very much compatible with a Holiday Inn or Ramada, ... The neighborhood is not the best, (graffiti and some garbage in the streets), but very safe and close to two Metro Stations.
Genuine Expedia guest review
Other trip May 20, 2014
Ed
US
3.0 / 5Good
the hotel was rather dirty, the corners, the walls, the ceilings. The pool was locked up early and the jazcuzzi was cold-I have never heard of such a thing.
Genuine Hotels.com guest review
1 night family trip Apr 12, 2014
JETCAN
US
4.0 / 5Excellent
"Lound"
Too loud in the evening because it located in an apartment.
Genuine Expedia guest review
Other trip Apr 9, 2014
Morgan
US
3.0 / 5Good
"Overall a decent experience."
Some of the staff was very helpful at giving directions and information about events, others seemed too busy or annoyed to attend to requests. The room was clean, I felt safe, although the balcony door did not lock. The hot-tub was not heated. Overall a decent experience.
Genuine Hotels.com guest review
2 night trip Feb 15, 2014
PJ
US
2.0 / 5Fair
"Great View and not much else"
Hotel Gen is a nice idea which has been poorly executed. The biggest issue with the hotel is its location which while central is in a bit of a seedy neighborhood which gives it a very unsafe feeling. The other major issue I had was a distinct smell of body odor which permeated the entire building in the common areas which was truly off putting. Breakfast was an average Chilean breakfast and generally inoffensive. Fortunately, it did have a tremendous pool area on the roof which was great after long days walking around, although it needed more seating. Finally, the rooms were good looking but floors always felt a bit gritty and the AC never really felt like it was actually on. Try the Las Condes neighborhood. Much nicer environment with easy access to the center of the city through the metro.
Genuine Expedia guest review
Other trip Jan 22, 2014
John
US
4.0 / 5Excellent
"Low key cool boutique"
Perfect location in North Santiago. Easy walk to Barrio Lastarria, 5 minutes to metro, plenty of cheap cabs anywhere worthwhile in Santiago. Great roomy, clean/modern rooms, spectacular roof top pool and genuinely nice staff. Great find!
Genuine Hotels.com guest review
2 night romance trip Dec 28, 2013
Peter
US
3.0 / 5Good
"An apartment hotel"
Not a pleasant environment near 2 funeral parlors!
Genuine Hotels.com guest review
2 night trip Dec 12, 2013
James Lim
US
4.0 / 5Excellent
Nice place too stay, do not wander around the neighborhood, there is nothing for blocks.
Genuine Expedia guest review
Other trip Nov 18, 2013
A Traveler
US
4.0 / 5Excellent
"Very nice for what you pay"
The hotel is pretty nice. the room is clean and the bathrron was in great conditions. the pool on the top floor is a plus! the Jacuzzi was not working though....
Genuine Expedia guest review
Other trip Nov 10, 2013
Josh
US
4.0 / 5Excellent
"Good Value"
On a bus from Valpo, caught the subway and walked about 3 blocks to the hotel. Very helpful staff, we checked in early at noon, he upgraded us to a 2 bedroom, 2 bathroom suite (we booked for 3 people), the staff told me to as it was cheaper on Expedia. The rack rate was three times that. The restaurant served average expensive food, we only eat in hotel restaurants as a last measure, some great food places locally. Coming from cool Valpo the weather is fabulous in Santiago, 7 or 8 degrees warmer.
Genuine Expedia guest review
Other trip Nov 5, 2013
Stef
US
4.0 / 5Excellent
"New hotel with nice rooms"
The hotel is quite new and nice. The rooms are big. The last floor has a gym and swimming pool with a very nice view of the city and the mountains. However the location is not nice, it felt a little dangerous at night time and is difficult to find restaurants nearby. Is near a hospital and a couple of funeral houses...
Genuine Expedia guest review
Other trip Sep 27, 2013
George
US
4.0 / 5Excellent
"Great price, clean, nice staff, sketchy area."
Can't beat the price. The staff was great but the area leaves a little to be desired. The rooms were clean but cheaply done, no high quality there. If you're a light sleeper, you're gonna have some trouble sleeping, the street is really loud regardless of how high you are or what side you're on. Other than that, it was great! Breakfast was good, service was great. There's a kitchenette! It's perfect!
Genuine Expedia guest review
Other trip Sep 16, 2013
A Traveler
US
5.0 / 5Outstanding
"Good location and a great breakfast"
Check in was fast and professional. Room on the 20th floor had a fantastic view. Bed was extra comfortable. Cable tv and internet worked great. I would have liked the pool on the roof to be heated. The breakfast buffet was great with eggs, breads, fruits and relaxing music.
Genuine Expedia guest review
Other trip Aug 28, 2013
Richard
US
4.0 / 5Excellent
"Excellent location, website pictures no too much."
It's a good hotel although the sorroundings are not nice. If youre looking for fancy this is not the place. Convenience maybe.
Genuine Expedia guest review
Other trip Aug 14, 2013
Francisco
US
4.0 / 5Excellent
"Nice hotel with some problems"
Very small restaurant to take breakfast. You need to almost fight to get a table. All days were exactly the same. All the rooms were equipped with stove, small refrigerator etc but with no plates, fork, spoon, glass , nothing!!!! Just terrible. Called the service to help me in this... I'm still waiting for my request. Just terrible service,
Genuine Expedia guest review
Other trip Jul 28, 2013
Fran
US
4.0 / 5Excellent
"Nice Hotel"
Hotel has all amenities to make it a satisfying stay. Staff was very friendly and accommodating to my needs. Breakfast was great!
Genuine Expedia guest review
Other trip Jul 8, 2013
A Traveler
US
4.0 / 5Excellent
"modern decor, excellent customer service"
so much cheaper than the brand name 5 star hotels and almost as good. the only thing that let it down was the windows are not double glazed so the traffic is quite noisy.
Genuine Expedia guest review
Other trip Jul 4, 2013
A Traveler
US
4.0 / 5Excellent
"I liked this place"
I liked this place, I enjoyed stay there. One thing I was unsatisfied is there are no hair driers in shower room.
Genuine Hotels.com guest review
1 night trip with friends Jun 17, 2013
A Traveler
US
4.0 / 5Excellent
"Great breakfast, overpriced restaurant"
Clean and comfortable hotel. Free WiFi. Great breakfast. The neighborhood isn´t great, but you are 5min taxi away from the center. The restaurant was a little overpriced.
Genuine Hotels.com guest review
5 night trip Apr 29, 2013
A Traveler
US
4.0 / 5Excellent
"Well located"
Really enjoyed Mendoza and this hotel is excellently situated to walk around town. Service very helpful and courteous.
Genuine Hotels.com guest review
2 night trip with friends Apr 26, 2013
A Traveler
US
5.0 / 5Outstanding
"Great hotel, definitely recommend"
great hotel, cute room, great service and great location.
Genuine Hotels.com guest review
1 night family trip Mar 22, 2013
suz
US
3.0 / 5Good
"Not great for business travel"
On arriving Sunday afternoon, no one was at the desk. My modified reservation had not been recorded, but they were able to accommodate. The hotel's ISP was down and there was no backup system for the wifi, and it affected phone service as well until the next morning. The bed, TV, A/C room size and A/C were fine. There was only 1 chair, and not desk-work friendly. There was no bottled water, tea or spoon, or a trash can beyond the tiny one by the toilet. Water was hot but the shower plumbing was fragile. I was disappointed being erroneously charged for mini-bar consumption but they said it would taken care of. There is nowhere nearby to eat and the neighborhood is not Santiago's best. The gym was in disrepair and there were no towels, staff, or water provided there. Basically 3 stars but if you're on a budget and not too picky, it's OK.
Genuine Hotels.com guest review
3 night business trip Mar 24, 2013
A Traveler
US
3.0 / 5Good
"Front desk service not that good"
Front desk personel not that friendly. They need to be more efficient with the check-in.
Genuine Hotels.com guest review
2 night trip Mar 16, 2013
Lio
US
5.0 / 5Outstanding
"Comfort in the middle of Santiago"
Awesome Hotel.... Close to the metro, many shops. Beautiful views from the 25th floor of the entire city of Santiago, even more breath taking at night!
Genuine Hotels.com guest review
1 night family trip Jan 11, 2013
Ross
US
5.0 / 5Outstanding
"good value for the money"
good location, friendly staff, spatious rooms
Genuine Hotels.com guest review
2 night trip Dec 3, 2012
TS
US
3.0 / 5Good
"Clearly a local hotel---not like an American hotel"
The carpets throughout the suite were dirty with spots here and there. The window coverings did not hang straight and were off their hooks. There were no kitchen supplies to use; no silverware, plates, towels, knifes to cut anything up, etc. There were only 2 small glasses for the 3 bedroom suite. The 3 plastic chairs in the suite were very uncomfortable. There was no table to eat at if you wanted to cook something to eat or bring food back to the suite. The showers were dark...hard to see in them. However, the beds were comfortable and the staff were very friendy and helpful.
Genuine Expedia guest review
Other trip Nov 21, 2012
Sandee
US
1.0 / 5Poor
"WASTE OF STAY"
After traveling all over the world i can finally say I stayed at the worst hotel possible.
Genuine Hotels.com guest review
3 night trip Aug 29, 2012
A Traveler
US
4.0 / 5Excellent
"Spoke English"
The hotel was very nice. Parking was included and so was breakfast. The room had a big balcony with a beautiful view. I would recommend this hotel. They are an environmentally friendly establsihment.
Genuine Hotels.com guest review
1 night trip Aug 21, 2012
Carmine
US
1.0 / 5Poor
"awful experience"
Santiago temperature was below 0 at night and the hotel didn't have calefaction !!! wich is not in the description of the hotel, doesn't seem to have air condición at all. And one day they didn't had power light so no elevators, I had to use the stairs to get to my room and Iwas in the 17th floor !! awfull experience they should rate this hotel only with two stars .
Genuine Expedia guest review
Other trip Aug 1, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Ok for one night"
Pro: Front desk very good with getting checked, setting up a ride to the airport, and storing our luggage until time to leave. The breakfast was very good. Comfortable beds, clean rooms. Con: Bathroom sink faucet was loose, and the floor of the shower extremely slippery. Lighting in the rooms was terrible, no light in or near the closets. Street noise interfered with sleeping. Hot tub water was cold, and not usable. Concern: The terrace on the 25th floor provided a beautiful view of the city, but the railing was only about 3ft high. We booked 2 rooms through Hotels.com for a special rate. We were expecting one of the rooms to be a queen or king, but instead it was two singles.
Genuine Hotels.com guest review
1 night family trip Jul 9, 2015
Julia
MX
3.0 / 5Good
"Weird area. Hotel ok except bathroom."
This hotel was ALRIGHT for the price, and we were only staying one night so cared more about price, but I wouldn't recommend the location. Also the shower door didn't close so it was impossible to shower without water getting all over the floor and the light bulbs were out in the bathroom so we couldn't see. We did tell the front desk and a service person came, but then he left and never came back to do anything.
Genuine Expedia guest review
Other trip Feb 21, 2015
Erin
CA
2.0 / 5Fair
Failed to find my booking, no water or any form of making a drink in the room. No towels in the room Lack of maintenance in the room - several lights not working
Genuine Expedia guest review
Other trip Feb 4, 2015
A Traveler
AU
4.0 / 5Excellent
"reasonable hotel in acceptable location"
Hotel could not give a room key as they had computer difficulties. The hotel checkin personnel were very limited in their english
Genuine Expedia guest review
Other trip Dec 29, 2014
tom
CA
3.0 / 5Good
"-"
Location was great, view from pool wonderful. Breakfast was very good as was dinner in restaurant. Bathroom could have been larger with more supplies soap, shampoo etc. carpets were dirty as were curtains, also should have had dishes, cutlery etc.
Genuine Expedia guest review
Other trip Dec 14, 2014
A Traveler
CA
3.0 / 5Good
"Nice but very basic"
Nice but very basic , lovely and helpful staff and good breakfast.
Genuine Expedia guest review
Other trip Oct 18, 2014
andy
GB
5.0 / 5Outstanding
"2nd stay in 5 months"
Great value hotel, the room I got last time round was better - but no complaints. The reason for low surrounding area score is just that there are no international restaurant chains close by and as I don't speak any Spanish, it was a little uncomfortable ordering food! Great value, would probably stay here again!
Genuine Hotels.com guest review
4 night business trip Jul 23, 2014
Khurram
AU
4.0 / 5Excellent
"very convenient , good sounproofing , lovely room"
good stay, very convienint , i had a kitchen and bedroom , so very easy to find food .
Genuine Expedia guest review
Other trip Jun 18, 2014
A Traveler
GB
4.0 / 5Excellent
"Great views of the Andes."
We stayed at Hotel Gen at the start and the end of our South American tour. The hotel staff were friendly and helpful even though speaking English was a challenge for them. The room was spacious, clean and the bed was very comfortable. Breakfast was the best we had in all of our South American hotels. The best part of this hotel is the view you get from the roof top pool area. Watching the sun set over Santiago and the Andes was a bonus.
Genuine Expedia guest review
Other trip May 7, 2014
Vicki
AU
4.0 / 5Excellent
"Hotel Gen"
Rooms are clean and adequate size. Restaurant is v good with excellent staff. Café is good and open and willing to assist with light meals. Breakfast could be better with fresh fruit but otherwise is sufficient Location is handy to city centre Staff on front desk are very helpful and ready to assist
Genuine Expedia guest review
Other trip May 5, 2014
Keith
AU
4.0 / 5Excellent
"Good location"
Hotel Gen was very comfortable. Rooms were clean and the kitchen was a bonus. Staff were very helpful and pleasant speaking good English. Breakfast was plentiful although it does get very busy in the mornings with all the tour groups.
Genuine Hotels.com guest review
2 night trip Apr 5, 2014
Mature Couple
GB
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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