we are over 70 years old couple, they took care of us very well we stayed 1more day extra before we left SCL. staff are very nice, food was ok.Genuine Hotels.com guest review
"Nice Hotel in a not very nice part of town."
From the Hotel I was able to walk or bus to most of the nicest views and places of interests. i.e. Cerro sta. Lucia, La Moneda, Universidad Catolica, etc... The Hotel is nice and quiet if you ask for a room in the back...the lighting in the bathrooms needs improvement, not enough, specially in the shower and sink areas...All else very much compatible […] with a Holiday Inn or Ramada, ... The neighborhood is not the best, (graffiti and some garbage in the streets), but very safe and close to two Metro Stations. Read moreGenuine Expedia guest review
the hotel was rather dirty, the corners, the walls, the ceilings. The pool was locked up early and the jazcuzzi was cold-I have never heard of such a thing.Genuine Hotels.com guest review
Too loud in the evening because it located in an apartment.Genuine Expedia guest review
"Overall a decent experience."
Some of the staff was very helpful at giving directions and information about events, others seemed too busy or annoyed to attend to requests. The room was clean, I felt safe, although the balcony door did not lock. The hot-tub was not heated. Overall a decent experience.Genuine Hotels.com guest review
"Great View and not much else"
Hotel Gen is a nice idea which has been poorly executed. The biggest issue with the hotel is its location which while central is in a bit of a seedy neighborhood which gives it a very unsafe feeling. The other major issue I had was a distinct smell of body odor which permeated the entire building in the common areas which was truly off putting. Breakfast […] was an average Chilean breakfast and generally inoffensive. Fortunately, it did have a tremendous pool area on the roof which was great after long days walking around, although it needed more seating. Finally, the rooms were good looking but floors always felt a bit gritty and the AC never really felt like it was actually on. Try the Las Condes neighborhood. Much nicer environment with easy access to the center of the city through the metro. Read moreGenuine Expedia guest review
"Low key cool boutique"
Perfect location in North Santiago. Easy walk to Barrio Lastarria, 5 minutes to metro, plenty of cheap cabs anywhere worthwhile in Santiago. Great roomy, clean/modern rooms, spectacular roof top pool and genuinely nice staff. Great find!Genuine Hotels.com guest review
"An apartment hotel"
Not a pleasant environment near 2 funeral parlors!Genuine Hotels.com guest review
Nice place too stay, do not wander around the neighborhood, there is nothing for blocks.Genuine Expedia guest review
"Very nice for what you pay"
The hotel is pretty nice. the room is clean and the bathrron was in great conditions. the pool on the top floor is a plus! the Jacuzzi was not working though....Genuine Expedia guest review
On a bus from Valpo, caught the subway and walked about 3 blocks to the hotel. Very helpful staff, we checked in early at noon, he upgraded us to a 2 bedroom, 2 bathroom suite (we booked for 3 people), the staff told me to as it was cheaper on Expedia. The rack rate was three times that. The restaurant served average expensive food, we only eat in hotel […] restaurants as a last measure, some great food places locally. Coming from cool Valpo the weather is fabulous in Santiago, 7 or 8 degrees warmer. Read moreGenuine Expedia guest review
"New hotel with nice rooms"
The hotel is quite new and nice. The rooms are big. The last floor has a gym and swimming pool with a very nice view of the city and the mountains. However the location is not nice, it felt a little dangerous at night time and is difficult to find restaurants nearby. Is near a hospital and a couple of funeral houses...Genuine Expedia guest review
"Great price, clean, nice staff, sketchy area."
Can't beat the price. The staff was great but the area leaves a little to be desired. The rooms were clean but cheaply done, no high quality there. If you're a light sleeper, you're gonna have some trouble sleeping, the street is really loud regardless of how high you are or what side you're on. Other than that, it was great! Breakfast was good, service […] was great. There's a kitchenette! It's perfect! Read moreGenuine Expedia guest review
"Good location and a great breakfast"
Check in was fast and professional. Room on the 20th floor had a fantastic view. Bed was extra comfortable. Cable tv and internet worked great. I would have liked the pool on the roof to be heated. The breakfast buffet was great with eggs, breads, fruits and relaxing music.Genuine Expedia guest review
"Excellent location, website pictures no too much."
It's a good hotel although the sorroundings are not nice. If youre looking for fancy this is not the place. Convenience maybe.Genuine Expedia guest review
"Nice hotel with some problems"
Very small restaurant to take breakfast. You need to almost fight to get a table. All days were exactly the same. All the rooms were equipped with stove, small refrigerator etc but with no plates, fork, spoon, glass , nothing!!!! Just terrible. Called the service to help me in this... I'm still waiting for my request. Just terrible service,Genuine Expedia guest review
Hotel has all amenities to make it a satisfying stay. Staff was very friendly and accommodating to my needs. Breakfast was great!Genuine Expedia guest review
"modern decor, excellent customer service"
so much cheaper than the brand name 5 star hotels and almost as good. the only thing that let it down was the windows are not double glazed so the traffic is quite noisy.Genuine Expedia guest review
"I liked this place"
I liked this place, I enjoyed stay there. One thing I was unsatisfied is there are no hair driers in shower room.Genuine Hotels.com guest review
"Great breakfast, overpriced restaurant"
Clean and comfortable hotel. Free WiFi. Great breakfast. The neighborhood isn´t great, but you are 5min taxi away from the center. The restaurant was a little overpriced.Genuine Hotels.com guest review
Really enjoyed Mendoza and this hotel is excellently situated to walk around town. Service very helpful and courteous.Genuine Hotels.com guest review
"Great hotel, definitely recommend"
great hotel, cute room, great service and great location.Genuine Hotels.com guest review
"Not great for business travel"
On arriving Sunday afternoon, no one was at the desk. My modified reservation had not been recorded, but they were able to accommodate. The hotel's ISP was down and there was no backup system for the wifi, and it affected phone service as well until the next morning. The bed, TV, A/C room size and A/C were fine. There was only 1 chair, and not desk-work […] friendly. There was no bottled water, tea or spoon, or a trash can beyond the tiny one by the toilet. Water was hot but the shower plumbing was fragile. I was disappointed being erroneously charged for mini-bar consumption but they said it would taken care of. There is nowhere nearby to eat and the neighborhood is not Santiago's best. The gym was in disrepair and there were no towels, staff, or water provided there. Basically 3 stars but if you're on a budget and not too picky, it's OK. Read moreGenuine Hotels.com guest review
"Front desk service not that good"
Front desk personel not that friendly. They need to be more efficient with the check-in.Genuine Hotels.com guest review
"Comfort in the middle of Santiago"
Awesome Hotel.... Close to the metro, many shops. Beautiful views from the 25th floor of the entire city of Santiago, even more breath taking at night!Genuine Hotels.com guest review
"good value for the money"
good location, friendly staff, spatious roomsGenuine Hotels.com guest review
"Clearly a local hotel---not like an American hotel"
The carpets throughout the suite were dirty with spots here and there. The window coverings did not hang straight and were off their hooks. There were no kitchen supplies to use; no silverware, plates, towels, knifes to cut anything up, etc. There were only 2 small glasses for the 3 bedroom suite. The 3 plastic chairs in the suite were very uncomfortable. […] There was no table to eat at if you wanted to cook something to eat or bring food back to the suite. The showers were dark...hard to see in them. However, the beds were comfortable and the staff were very friendy and helpful. Read moreGenuine Expedia guest review
"WASTE OF STAY"
After traveling all over the world i can finally say I stayed at the worst hotel possible.Genuine Hotels.com guest review
The hotel was very nice. Parking was included and so was breakfast. The room had a big balcony with a beautiful view. I would recommend this hotel. They are an environmentally friendly establsihment.Genuine Hotels.com guest review
Santiago temperature was below 0 at night and the hotel didn't have calefaction !!! wich is not in the description of the hotel, doesn't seem to have air condición at all. And one day they didn't had power light so no elevators, I had to use the stairs to get to my room and Iwas in the 17th floor !! awfull experience they should rate this hotel only […] with two stars . Read moreGenuine Expedia guest review
"Nice hotel for business travel."
It was a nice place to stay. They have a kitchennette in the room.Genuine Expedia guest review
"Just say the truth"
They told me what subway stop I should use and then it was 2 blocks more to walk. It was about 7 long blocks. They said check in time was 2pm and when I arrived at 3pm, there were problems with the rooms and I got it at 4:30pm, very slow moving...nobody knew what was going on. The rooms are good, the pool is smaller than it shows in the pictures, the […] jacuzzi is cold! 2 of the 3 elevators were not working, pool in floor 25.... Breakfast was great. Read moreGenuine Expedia guest review
We stayed for 2 days for a great price thanks to hotels.com. The service was very pleasant, we had family for visit it felt like home in Santiago. Nice pool and a nice complementary breakfast.Genuine Hotels.com guest review
My flight arrived early morning in Santiago and I arrived at the hotel around noon way before check-in time. The staff was very nice and they gave me a room right away. The room was very clean with a good bed, TV and internet. The breakfast buffet was good, but they opened late and it was very crowded. The overall experience was very good and the rate […] very reasonable. Read moreGenuine Hotels.com guest review
"A great stay for travel"
A pleasant site to see from a weary travelor. Clean room, nice mod furnishings, cold AC, hot shower, cable TV, my bed was super comfy. The breakfast was good and a little crowded if you don't go early, but its FREE! The staff answered any and all questions and are prepared to help people through their stay in Santiago with ease.Genuine Expedia guest review
This was for us a one night pass through in Santiago, Chile. The hotel is excellent with very helpful and pleasant staff and great facilities. Great value for money.Genuine Hotels.com guest review
"2nd stay in 5 months"
Great value hotel, the room I got last time round was better - but no complaints. The reason for low surrounding area score is just that there are no international restaurant chains close by and as I don't speak any Spanish, it was a little uncomfortable ordering food! Great value, would probably stay here again!Genuine Hotels.com guest review
"very convenient , good sounproofing , lovely room"
good stay, very convienint , i had a kitchen and bedroom , so very easy to find food .Genuine Expedia guest review
"Great views of the Andes."
We stayed at Hotel Gen at the start and the end of our South American tour. The hotel staff were friendly and helpful even though speaking English was a challenge for them. The room was spacious, clean and the bed was very comfortable. Breakfast was the best we had in all of our South American hotels. The best part of this hotel is the view you get […] from the roof top pool area. Watching the sun set over Santiago and the Andes was a bonus. Read moreGenuine Expedia guest review
Rooms are clean and adequate size. Restaurant is v good with excellent staff. Café is good and open and willing to assist with light meals. Breakfast could be better with fresh fruit but otherwise is sufficient Location is handy to city centre Staff on front desk are very helpful and ready to assistGenuine Expedia guest review
Hotel Gen was very comfortable. Rooms were clean and the kitchen was a bonus. Staff were very helpful and pleasant speaking good English. Breakfast was plentiful although it does get very busy in the mornings with all the tour groups.Genuine Hotels.com guest review
Food in the restaurant was expensive.Genuine Expedia guest review
"City Apartments Converted into Hotel Rooms"
A family was robbed in the restaurant during breakfast our first morning at the hotel.Genuine Expedia guest review
"Close to downtown with great staff."
Good hotel for the price and the staff were great.Genuine Expedia guest review
It was good, the service was fine and the people was friendly. The room was clean and the bed was comfy. I spend only few hours but was just perfect. They help with the taxi service which was very useful because I needed to take the taxi at 3:30am, and there was it , just in time waiting for me.Genuine Hotels.com guest review
"my stay in Gem"
From out side first look before you enter in the hotel, looks like a hostel,small reception, small lobby, not very impressive.Staff is very good, they have old rooms and new rooms all the fotos in the website are from new executive room. Old rooms have no proper heating, Heating is not sufficient.Great rooms and great breakfast, beautiful rooftop on […] 25th floor as you can see the whole city of Santiago.Great recommendation as it is a great hotel.I stay here for 15 days.Area around hotel is old center of the Santiago and safe.Good Austrian bakery if you turn right from hotel entrance,7 metro station and you are in a big shopping mall with good restaurants.I will highly recommend.Metro station San Isabel is one block east and one block North .Great Metro.if you go 5 blocks west then you arrive to another Metro.I would highly recommend. Read moreGenuine Hotels.com guest review
Fabulous view from rooftop and rooftop area and pool impressive. Staff pleasant and helpful . Odd decor consisting largely of equipment for making and storing wine but no alcohol available in the restaurant or anywhere else . Room ill equipped and requiring repair. Small kitchen with sink that is unplumbed. Price was low. I guess you get what you pay […] for. Read moreGenuine Hotels.com guest review
"very personalized and friendly service"
We enjoyed the Hotel, the staff and amenities enormously and would have given it a straight 4 stars had it not been for the lack of closet space in our room ! There were 2 doors and after opening the first one we saw appr. 18 inches (or 50 cm) of closetspace. No problem - after all, there is a second closet. Wrong - behind the second door was a hot […] water heater ! So we had to arrange all our clothes for a 2 months South American cruise- and land vacation across the furniture... No heartship, but a bit messy. Can not stress the extremly helpful staff enough or the quality of the breakfast. Read moreGenuine Hotels.com guest review
"Good location Good quality"
Very satisfied for our one night stopover.Modern hotel,in good neighborthood.Front desk staff speak perfect English and very helpful.Breafast included and was above average with good selection.Location not as close to downtown shopping and restaraunts as we thought.We had two complaints only;there is only one chair in the room and staff answering phoine […] for "room service" and "front desk" did not speak or understand English,which seemed strange. Read moreGenuine Hotels.com guest review
"walking distance to some things, but very nice"
The hotel was lovely - the rooms were very clean and modern. We were disappointed with the showers - never got hotter than warm! The neighbourhood is not great, but we felt reasonably safe and most things were within a pleasant (and flat) 2km walk. Breakfast was good, especially with the views on the 25th floor and the hotel staff were very helpful […] and there was always someone who spoke english at the desk. Read moreGenuine Hotels.com guest review
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