"Overall a decent experience."
Some of the staff was very helpful at giving directions and information about events, others seemed too busy or annoyed to attend to requests. The room was clean, I felt safe, although the balcony door did not lock. The hot-tub was not heated. Overall a decent experience.Genuine Hotels.com guest review
"Low key cool boutique"
Perfect location in North Santiago. Easy walk to Barrio Lastarria, 5 minutes to metro, plenty of cheap cabs anywhere worthwhile in Santiago. Great roomy, clean/modern rooms, spectacular roof top pool and genuinely nice staff. Great find!Genuine Hotels.com guest review
"An apartment hotel"
Not a pleasant environment near 2 funeral parlors!Genuine Hotels.com guest review
Nice place too stay, do not wander around the neighborhood, there is nothing for blocks.Genuine Expedia guest review
"Very nice for what you pay"
The hotel is pretty nice. the room is clean and the bathrron was in great conditions. the pool on the top floor is a plus! the Jacuzzi was not working though....Genuine Expedia guest review
On a bus from Valpo, caught the subway and walked about 3 blocks to the hotel. Very helpful staff, we checked in early at noon, he upgraded us to a 2 bedroom, 2 bathroom suite (we booked for 3 people), the staff told me to as it was cheaper on Expedia. The rack rate was three times that. The restaurant served average expensive food, we only eat in hotel […] restaurants as a last measure, some great food places locally. Coming from cool Valpo the weather is fabulous in Santiago, 7 or 8 degrees warmer. Read moreGenuine Expedia guest review
"New hotel with nice rooms"
The hotel is quite new and nice. The rooms are big. The last floor has a gym and swimming pool with a very nice view of the city and the mountains. However the location is not nice, it felt a little dangerous at night time and is difficult to find restaurants nearby. Is near a hospital and a couple of funeral houses...Genuine Expedia guest review
"Great price, clean, nice staff, sketchy area."
Can't beat the price. The staff was great but the area leaves a little to be desired. The rooms were clean but cheaply done, no high quality there. If you're a light sleeper, you're gonna have some trouble sleeping, the street is really loud regardless of how high you are or what side you're on. Other than that, it was great! Breakfast was good, service […] was great. There's a kitchenette! It's perfect! Read moreGenuine Expedia guest review
"Good location and a great breakfast"
Check in was fast and professional. Room on the 20th floor had a fantastic view. Bed was extra comfortable. Cable tv and internet worked great. I would have liked the pool on the roof to be heated. The breakfast buffet was great with eggs, breads, fruits and relaxing music.Genuine Expedia guest review
"Excellent location, website pictures no too much."
It's a good hotel although the sorroundings are not nice. If youre looking for fancy this is not the place. Convenience maybe.Genuine Expedia guest review
"Nice hotel with some problems"
Very small restaurant to take breakfast. You need to almost fight to get a table. All days were exactly the same. All the rooms were equipped with stove, small refrigerator etc but with no plates, fork, spoon, glass , nothing!!!! Just terrible. Called the service to help me in this... I'm still waiting for my request. Just terrible service,Genuine Expedia guest review
Hotel has all amenities to make it a satisfying stay. Staff was very friendly and accommodating to my needs. Breakfast was great!Genuine Expedia guest review
"modern decor, excellent customer service"
so much cheaper than the brand name 5 star hotels and almost as good. the only thing that let it down was the windows are not double glazed so the traffic is quite noisy.Genuine Expedia guest review
"I liked this place"
I liked this place, I enjoyed stay there. One thing I was unsatisfied is there are no hair driers in shower room.Genuine Hotels.com guest review
"Great breakfast, overpriced restaurant"
Clean and comfortable hotel. Free WiFi. Great breakfast. The neighborhood isn´t great, but you are 5min taxi away from the center. The restaurant was a little overpriced.Genuine Hotels.com guest review
Really enjoyed Mendoza and this hotel is excellently situated to walk around town. Service very helpful and courteous.Genuine Hotels.com guest review
"Great hotel, definitely recommend"
great hotel, cute room, great service and great location.Genuine Hotels.com guest review
"Not great for business travel"
On arriving Sunday afternoon, no one was at the desk. My modified reservation had not been recorded, but they were able to accommodate. The hotel's ISP was down and there was no backup system for the wifi, and it affected phone service as well until the next morning. The bed, TV, A/C room size and A/C were fine. There was only 1 chair, and not desk-work […] friendly. There was no bottled water, tea or spoon, or a trash can beyond the tiny one by the toilet. Water was hot but the shower plumbing was fragile. I was disappointed being erroneously charged for mini-bar consumption but they said it would taken care of. There is nowhere nearby to eat and the neighborhood is not Santiago's best. The gym was in disrepair and there were no towels, staff, or water provided there. Basically 3 stars but if you're on a budget and not too picky, it's OK. Read moreGenuine Hotels.com guest review
"Front desk service not that good"
Front desk personel not that friendly. They need to be more efficient with the check-in.Genuine Hotels.com guest review
"Comfort in the middle of Santiago"
Awesome Hotel.... Close to the metro, many shops. Beautiful views from the 25th floor of the entire city of Santiago, even more breath taking at night!Genuine Hotels.com guest review
"good value for the money"
good location, friendly staff, spatious roomsGenuine Hotels.com guest review
"Clearly a local hotel---not like an American hotel"
The carpets throughout the suite were dirty with spots here and there. The window coverings did not hang straight and were off their hooks. There were no kitchen supplies to use; no silverware, plates, towels, knifes to cut anything up, etc. There were only 2 small glasses for the 3 bedroom suite. The 3 plastic chairs in the suite were very uncomfortable. […] There was no table to eat at if you wanted to cook something to eat or bring food back to the suite. The showers were dark...hard to see in them. However, the beds were comfortable and the staff were very friendy and helpful. Read moreGenuine Expedia guest review
"WASTE OF STAY"
After traveling all over the world i can finally say I stayed at the worst hotel possible.Genuine Hotels.com guest review
The hotel was very nice. Parking was included and so was breakfast. The room had a big balcony with a beautiful view. I would recommend this hotel. They are an environmentally friendly establsihment.Genuine Hotels.com guest review
Santiago temperature was below 0 at night and the hotel didn't have calefaction !!! wich is not in the description of the hotel, doesn't seem to have air condición at all. And one day they didn't had power light so no elevators, I had to use the stairs to get to my room and Iwas in the 17th floor !! awfull experience they should rate this hotel only […] with two stars . Read moreGenuine Expedia guest review
"Nice hotel for business travel."
It was a nice place to stay. They have a kitchennette in the room.Genuine Expedia guest review
"Just say the truth"
They told me what subway stop I should use and then it was 2 blocks more to walk. It was about 7 long blocks. They said check in time was 2pm and when I arrived at 3pm, there were problems with the rooms and I got it at 4:30pm, very slow moving...nobody knew what was going on. The rooms are good, the pool is smaller than it shows in the pictures, the […] jacuzzi is cold! 2 of the 3 elevators were not working, pool in floor 25.... Breakfast was great. Read moreGenuine Expedia guest review
We stayed for 2 days for a great price thanks to hotels.com. The service was very pleasant, we had family for visit it felt like home in Santiago. Nice pool and a nice complementary breakfast.Genuine Hotels.com guest review
My flight arrived early morning in Santiago and I arrived at the hotel around noon way before check-in time. The staff was very nice and they gave me a room right away. The room was very clean with a good bed, TV and internet. The breakfast buffet was good, but they opened late and it was very crowded. The overall experience was very good and the rate […] very reasonable. Read moreGenuine Hotels.com guest review
"A great stay for travel"
A pleasant site to see from a weary travelor. Clean room, nice mod furnishings, cold AC, hot shower, cable TV, my bed was super comfy. The breakfast was good and a little crowded if you don't go early, but its FREE! The staff answered any and all questions and are prepared to help people through their stay in Santiago with ease.Genuine Expedia guest review
This was for us a one night pass through in Santiago, Chile. The hotel is excellent with very helpful and pleasant staff and great facilities. Great value for money.Genuine Hotels.com guest review
"A condo not a hotel room"
The property was new and good. The staff professional. The breakfast above average. The construction work right outside my window was VERY noisy. I suppose this will end in the next few months. The location was a little far from the center but for me, just fine.Genuine Hotels.com guest review
"Gen Hotel and Spa Santiago Chile"
The hotel is located in a safe neighborhood within walking distance to tourist attractions. The hotel staff is very friendly and although they have difficulty with speaking English (it is their country after all and most of the visitors speak Spanish), they made every effort to understand if I spoke slowly. We were given a suite with full kitchen […] facilities, a sofa, and a queen-size bed. The floors in the living room/kitchen and bathroom were hardwood. There was new burbur carpeting in the bedroom. The bed was the most comfortable of any hotel we stayed in. The views from our suite and the rooftop were excellent. There was an infinity pool on the roof as well as three barbecues and a picnic table. One drawback was that the suite was not air conditioned but we had 2 balconies and were on the 17th floor so we were able to open the sliding door and had a great breeze. We would definitely stay there if we were to visit Santiago again. Read moreGenuine Hotels.com guest review
They need better maintenance and english speaking employee's.Genuine Expedia guest review
"Great hotel, in decent location!"
Great hotel, staff is wonderful, and the breakfast in the morning is great! Hotel location is a little far from city center.Genuine Expedia guest review
"Slow to respond"
Hotel was clean... The front desk was always willing to accomodate our requests... but the execution of request such as need for room to be cleaned up or, additional towels , toilet paper was not provided.Genuine Expedia guest review
I booked through Expedia and have never heard of this hotel. The pictures on the website accurately depict the hotel. The rooms are spacious and have a small kitchenette. They are quite comfortable. The hotel has a small gym and a nice rooftop swimming pool overlooking the city. It also has a small spa, where you can have a nice relaxing massage. The […] service is excellent and the general manager of the hotel went was extremely helpful and even loaned me his own laptop computer so I could get some work done. All in all, this is a great place to stay and the price was quite reasonable as well. Read moreGenuine Expedia guest review
Food in the restaurant was expensive.Genuine Expedia guest review
"City Apartments Converted into Hotel Rooms"
A family was robbed in the restaurant during breakfast our first morning at the hotel.Genuine Expedia guest review
"Close to downtown with great staff."
Good hotel for the price and the staff were great.Genuine Expedia guest review
It was good, the service was fine and the people was friendly. The room was clean and the bed was comfy. I spend only few hours but was just perfect. They help with the taxi service which was very useful because I needed to take the taxi at 3:30am, and there was it , just in time waiting for me.Genuine Hotels.com guest review
"my stay in Gem"
From out side first look before you enter in the hotel, looks like a hostel,small reception, small lobby, not very impressive.Staff is very good, they have old rooms and new rooms all the fotos in the website are from new executive room. Old rooms have no proper heating, Heating is not sufficient.Great rooms and great breakfast, beautiful rooftop on […] 25th floor as you can see the whole city of Santiago.Great recommendation as it is a great hotel.I stay here for 15 days.Area around hotel is old center of the Santiago and safe.Good Austrian bakery if you turn right from hotel entrance,7 metro station and you are in a big shopping mall with good restaurants.I will highly recommend.Metro station San Isabel is one block east and one block North .Great Metro.if you go 5 blocks west then you arrive to another Metro.I would highly recommend. Read moreGenuine Hotels.com guest review
Fabulous view from rooftop and rooftop area and pool impressive. Staff pleasant and helpful . Odd decor consisting largely of equipment for making and storing wine but no alcohol available in the restaurant or anywhere else . Room ill equipped and requiring repair. Small kitchen with sink that is unplumbed. Price was low. I guess you get what you pay […] for. Read moreGenuine Hotels.com guest review
"very personalized and friendly service"
We enjoyed the Hotel, the staff and amenities enormously and would have given it a straight 4 stars had it not been for the lack of closet space in our room ! There were 2 doors and after opening the first one we saw appr. 18 inches (or 50 cm) of closetspace. No problem - after all, there is a second closet. Wrong - behind the second door was a hot […] water heater ! So we had to arrange all our clothes for a 2 months South American cruise- and land vacation across the furniture... No heartship, but a bit messy. Can not stress the extremly helpful staff enough or the quality of the breakfast. Read moreGenuine Hotels.com guest review
"Good location Good quality"
Very satisfied for our one night stopover.Modern hotel,in good neighborthood.Front desk staff speak perfect English and very helpful.Breafast included and was above average with good selection.Location not as close to downtown shopping and restaraunts as we thought.We had two complaints only;there is only one chair in the room and staff answering phoine […] for "room service" and "front desk" did not speak or understand English,which seemed strange. Read moreGenuine Hotels.com guest review
"walking distance to some things, but very nice"
The hotel was lovely - the rooms were very clean and modern. We were disappointed with the showers - never got hotter than warm! The neighbourhood is not great, but we felt reasonably safe and most things were within a pleasant (and flat) 2km walk. Breakfast was good, especially with the views on the 25th floor and the hotel staff were very helpful […] and there was always someone who spoke english at the desk. Read moreGenuine Hotels.com guest review
"Gen Suite is a good hotel but quite standard"
Gen Suite was a good hotel and was worth the heavily discounted nightly rate we paid. But I wouldn't pay full rate. The photos online look more impressive than reality, overall it's a bit dated, but still modern. Our room was on a busy street so quite noisy, our hot water ran out each day but thankfully heated back up quickly. The views from breakfast […] on the rooftop on a clear day of the Andes are amazing. The metro is a few blocks away and it's close to most of the main tourist places. Read moreGenuine Hotels.com guest review
"Gen Suite and Spa - some good features"
The pool and breakfasts were great. Gym was pretty good. Room had its good features -- we liked the layout, the storage space, and having our own kitchen complete with fridge, sink, microwave and oven. Having wi-fi throughout hotel was good too. Some downsides to balance the good things were desk staff -- they couldn't tell us much about things to see […] in Santiago, maintenance -- it took a couple of days to get our television going though all it needed was new batteries for the hand control, the safe wasn't working, and the balcony doors never locked. It wasn't a big deal for us, but it is true what others said -- the street noise was very present around the clock. And the neighbourhood was a little quirky -- it was the funeral parlour district. But all things considered, we managed well there. We were walking distance from Plaza des Armas, museums, and the subway, and there were grocery stories up the street. And sunsets and breakfasts on the swimming pool floor were really nice. Read moreGenuine Hotels.com guest review
"Gen suite and Spa- clean and bright"
All staff were courteous and friendly.Excellent continental breakfast in terrace on 25 th floor with excellent view of city and the Andes. Pool area small but impressive. Towels were a bit on the thin side and pool furniture is somewhat sparse but the excellent view makes up for all of this.Genuine Hotels.com guest review
"beautiful apartment-style hotel great city view"
Beautiful room with kitchen, comfortable bed, balcony, and a wonderful view of the city, including (in the distance) the tower being built that will be Chile's tallest (and the 2nd tallest in the southern hemisphere). Room was very clean and the location is fairly convenient--5 minute walk to the subway, or about a 15 to 20 minute walk to Plaza de Armas […] area. Reasonable rates. Nice breakfast (included with my room) and internet available in the lobby. I think there was wi-fi as well, but I didn't use this since I had no computer. I quite enjoyed this place! Read moreGenuine Expedia guest review
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