"Clean but the service could be better"
The hotel is clean, but the service could be better. I booked this hotel by hotels.com with breakfast option. But the while checking in the front desk people seemed to be too busy with their own work. They did not hand me the coupons for the breakfast, nor told me about different services the hotel offers including breakfast. I had to call hotels.com […] to find out about how I could get breakfast. It is also located outside of Austin. So if someone wants stay close to the center of Austin, then it is not a good option. Read moreGenuine Hotels.com guest review
"Convenient place to stay"
Hotel was clean and had a good location for the price.Genuine Hotels.com guest review
I liked it - I requested handicap room because my dad came to visit but they said they did not have any available. Wish I could bring my small dog.Genuine Hotels.com guest review
"Poor staff, great bed."
A hotel is only as good as it's staff. I don't care how comfy the bed is if you're treated poorly during your stay. Here are the highlights! +Paid for 9 nights in a suite and my keys only worked half the time +front desk forwarded a phishing/scam phone call asking for my cc info + housekeeping doesn't knock, they just enter +when asking for late check-out […] they gave me 30 mins, then proceded to harass me (before the 30 mins was up!) +manager wasn't on duty during business hours +I won't be back!! Read moreGenuine Hotels.com guest review
For the price we paid they were very nice. The only thing is the distance but if you dont mind the driving its a very good place to stay. Very clean and they even have a tiny fridge and microwave. We left for the day after showering and sleeping the night before and came "home" to fresh clean towels and nicely made beds. The staff are very accommodating […] and friendly and they even have a hot tub, pool, weight room. free ice machine, and even a laundry area ($2 per wash/dry, kinda pricey). They gave you soft/hard pillows and will even bring you more if you ask them to. I would definitely stay there again :) Read moreGenuine Expedia guest review
Overall, the hotel was fine. A plus was the free breakfast coupons. However, the elevators didn't work when we checked so we had to carry our luggage to the 3rd floor. Despite the A/C units, the room felt very humid and ruined one of my wife's sandals. The drive to Austin proper wasn't bad at all. The hotel was clean and very well kept.Genuine Hotels.com guest review
"2 day stay in Austin"
Check out time should be extended from 11:00 to 12:00 pm Carpet was dusty and sticky. Needed thorough cleaning. It is far from downtown Austin. Overall my experience was alright.Genuine Expedia guest review
"Very nice but over-priced"
The hotel was very clean and the rooms were spacious, clean and comfortable. Very close to lots of good restaurants, too. Only complaint is that we went the night before the Spartan Race in Burnet and had to stay in Round Rock because everything else was booked closer to the race. We later realized it was also graduation weekend which, between the two, […] explains the incredibly inflated price. We would definitely stay here again, but not at the increased rate. Read moreGenuine Hotels.com guest review
We had a great stay, only a couple of small issues. One of our room keys did not work, however it was easily fixed and hotel staff apologized. Also the Hot tub was being cleaned on a friday evening which I find was an odd time to clean it.Genuine Hotels.com guest review
"Brand new hotel with maintenance issues"
Picked this hotel SPECIFICALLY because it had a restaurant & bar in it for convenience. Arrived at hotel on Sat. about 3 p.m. Went to room turned on air conditioner. It was blowing warm air, but I had to hurry to shower and leave for party. I stopped at desk & told them, they were very apologetic, said they'd have maint. look at it right away. I returned […] at 8:30 p.m. & asked about it as I came in. Was told I needed to move rooms. I moved rooms; a/c worked. Went back down to bar to get some food and a drink. NO customers but me. Staff member sat at end of bar to get some food after her shift. Ordered food and listened to bartender and other staff talk. Found out from listening that the bar and grill were going to be closed all day the next day!!! For some sort of maintenance thing. Why wasn't I told that upon checkin or making reservation? That really upset me...was paying the same price for each day and not getting service I expected and advertised. Also, he mentioned that electricity was going to be out on Monday (my checkout day) due to work the city was doing....I know it is necessary, but still an inconvenience to customers. Sunday I left hotel & returned at 8:30 p.m. The front desk person was sitting outside smoking. One of 2 elevator were out of service. Get to my room. Key doesn't work...have to go back down for Front desk person reset the card. For a new hotel, I found the maintenance issues and closed grill to be unacceptable. Read moreGenuine Hotels.com guest review
Would have been nice had they included breakfast.Genuine Hotels.com guest review
"Great location to get to select baseball fields."
Great clean room. Plenty of space. Would like to see a complementary breakfast though.Genuine Expedia guest review
"good hotel bad service at check in"
The front desk clerk was very rude. She clearly was tired and irritated by her job.Genuine Expedia guest review
"Good hotel for business travelers."
Excellent stay, room was clean, bed was comfortable, and the whole hotel was well kept and clean. The only problem I had was that I was supposed to receive free breakfast as it was included in my package, but they refused to do so, which meant I had to pay for the breakfast. Overall great hotel choice for business travelers.Genuine Expedia guest review
"Always a good hotel"
Bed is comfortable, people are very friendly.Genuine Hotels.com guest review
Great room, staff, restaurants, music and sunshine.Genuine Expedia guest review
Great place, friendly staff, clean environment and roomy roomsGenuine Expedia guest review
"Holiday Inn Round Rock"
This is a quality hotel with capable staff. The kids love the indoor pool.Genuine Expedia guest review
"Do not eat breakfast"
Hotel is good but service of breakfast is horribleGenuine Hotels.com guest review
"Excellent location and very comfortable."
Great hotel located conveniently but quiet and very new looking. Small workout room - could use more space and equipment. Pool warm and inviting.Genuine Expedia guest review
The man at the check in was very professional and friendly. The breakfast was not a buffet as advertised but a voucher for the hotel restaurant which we had to ask for the following morning. The hispanic lady at the front desk seemed more interested in her fruit but did give some good advice to avoid some traffic issue's in Austin. The wait staff were […] loud and immature with their playing and joking. Food was old and bland. Left the voucher and a very generous tip thinking I was helping out a working mother, then reclined in lobby to relax. The waitress found me a few minutes later and stated I owed more money because I had not told them I had a voucher. Paid with no arguement just curiousity and dissapointment in service (lack of communication). The room was cramped with two beds. Only one chair and small desk. Room was very clean, neat and well stocked. Beds were very comfortable. The hotel seemed like it had been recently built, maybe a year. Over all the man at the front desk causes me to give a good rating however it was not the 4 star it was advertized, maybe a 2 1/2 star. $135.00 was to much for this hotel. Next time its Hilton for me. Plenty of room, a couch/fold out bed and chairs. Plenty of room to visit with friends and family. Read moreGenuine Hotels.com guest review
"Not a great experience"
Room smelled like smoke - staff was not very helpful - bed was too soft - not a greta experience at this hotelGenuine Hotels.com guest review
"Great hotel, horrible dining staff and food."
The hotel was great. It seemed new. The dining staff was horrible. We only had breakfast at the hotel so I don't want to create a bad review just for the breakfast portion. Overall the hotel is great. I would recommend avoiding the dining staff and food. The food was bad.Genuine Expedia guest review
ExcellentGenuine Hotels.com guest review
"Easy and clean."
The male at the front desk that checked me in was contentious and rude. Otherwise, perfectly pleasant stay.Genuine Expedia guest review
We were looking for a quick place to stay before we flew out the next morning. Room was spacious and very clean. Bed was very comfortable. Convenient location as well.Genuine Hotels.com guest review
The hotel was very nice and our room was very clean. The bed was a little too firm for my taste, but overall, it was a great stay.Genuine Hotels.com guest review
Staff, room service, rooms, location everything about our experience was great. We will be back, when were back in the areaGenuine Expedia guest review
Very convenient location. There's a Holiday Inn Express close by; we went there first by accident. Hotel was clean, people were friendly. There seemed to be only one person working the desk and he seemed a little frazzled but he was nice regardless. We checked-in late and left early so we weren't there long.Genuine Hotels.com guest review
In-house WiFi and wired internet were overwhelmed by the number of visitors in town for the US Grand Prix at CoTA.Genuine Hotels.com guest review
Very noisy!Genuine Hotels.com guest review
Best stay everGenuine Hotels.com guest review
I specifically picked this hotel for my daughter's 12 birthday sleepover with her friends; we actually only live in Cedar Park. I chose it for the indoor pool/hot tub. The pool was quite small which wouldn't have been bad, but I think there was a baseball tournament or something because there was kids everywhere, screaming, echoing off the walls of […] the pool room. :/ Needless to say, we didn't stay long. The room itself was very nice, clean, very modern. The girls really enjoyed it. The mini frig was a big help. The only real complaint I have is the comfort of the sofa bed.....but I think this is pretty much universal. There was the typical thin mattress with the bars that you feel with every turn. Ugh! Read moreGenuine Expedia guest review
Very new and clean - beds were comfortable - staff pleasantGenuine Expedia guest review
"Clean Hotel & Great Location"
Nice new hotel and easy access to I-35. Great facilities and restuarant. We had a very comfortable stay.Genuine Hotels.com guest review
"Great hotel for a family."
A very nice hotel close to Austin and affordable. Kids eat free at the restaurant with purchase of adult meals. Updated decor. We had a good night.Genuine Expedia guest review
"Just a few tips...."
The hotel is a beautiful, clean, and well kept. We were disappointed to find that on a king size bed they only provided 4 very small and soft pillows. We called the front desk to ask them if they could bring us a few more and we were told that they did not have any spares so we tried to make the best of it. Needless to say, neither of us slept much […] so the next day we had to go buy 2 king size pillows to be comfortable .Also, one of the mornings during our stay there was a knock on the door before 9am. Since we were on vacation we were both still asleep, but the knocking continued till I opened the door to find the maid saying she would come back later. Our room was on the first floor but we just felt that it was early to be cleaning the room. So the few tips we have are bring your own pillows and don't forget to put the do not disturb sign on the door. If that is the worst that you find in a hotel though, it's not that bad. Read moreGenuine Expedia guest review
PROBLEMS WITH MAKING RESERVATIONS LET AN UNHAPPY CUSTOMER.Genuine Expedia guest review
Great hotel and priceGenuine Hotels.com guest review
Was there for a soccer tournament only one washer working. elevators broke. Wont stay there againGenuine Hotels.com guest review
"Enjoyed my stay"
I enjoyed my stay at this hotel property. My only complain was that the AC was not cooling very well in the room. I was exhausted since I had just arrived from my business trip overseas, so I didn't have the energy to change rooms. Other than that, the location worked great for me. It was nice, clean and new. Quiet area... would definitely stay there […] again if the need arises. Read moreGenuine Hotels.com guest review
"Comfort and Quiet"
I will definitely stay here again. Staff was very nice and room super clean!Genuine Hotels.com guest review
"good nights stay"
the staff was great. lots of room in my room. quiet all night. breakfast was yummy. trouble with my shower stopper not letting the water drain. over all was a good experience with this hotel.Genuine Hotels.com guest review
"Bad service and sanitary"
Bad customer service and dirty toilet! I asked the toilet to be cleaned, but they never did!Genuine Expedia guest review
The one selling amenity of the room was that it could sleep 6 comfortably, with queen beds. The room felt damp during our stay, and adjusting the air conditioner did not seem to help. There was no jacuzzi tub in the room per the site photos, and the long/narrow layout made the room feel cramped despite its "suite" status. Overall, an average experi […] ence. Read moreGenuine Hotels.com guest review
"small quiet get a way"
I checked in at late evening and the staff was very pleaseant! Enjoyed a small get a way with the hubby for our anniversary :) Rooms were clean and comfortable. Even though room service was closed the staff helped us to find something close by that would deliver so no need to leave the room.Genuine Hotels.com guest review
"Good stay, but workout room is a joke."
For those who like to exercise, the workout room is a closet with 3 broken pieces of exercise equipment and a water dispenser. Also, the pool is too small for lap swimming too. Luckily there was a 24-hour Fitness nearby to exercise at. Otherwise a decent stay, and the pool/spa is fine for kids or just chilling.Genuine Hotels.com guest review
The overall stay was nice. Other than the fitness equipment, the hotel was nice and clean. A little higher priced than I like but a good stay overallGenuine Hotels.com guest review
"Regular holiday inn"
Regular low budget hotel. Room was clean, staff was friendly, bed was comfortable. No complaints. Room is a standard room, nothing fancy or pretty about it, just functional.Genuine Hotels.com guest review
Overall it was very nice, a little expensive, but I guess you get what you paid for.Genuine Hotels.com guest review
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