Holiday Inn Express Cleveland - Cleveland

We love to stay at all Holiday Inn Express hotels. This hotel in Cleveland did not let our expectations down. Staff was friendly. Hotel was quiet and complimentary breakfast was great. Will definitely stay there again when in that area.

Genuine Hotels.com guest review

Hotel is located close to 59 and has all that you would expect from a new hotel. The breakfeast service was very good, plentiful and clean.

Genuine Hotels.com guest review

My family & I loved the hotel, everything was great!

Genuine Hotels.com guest review

Very pleasant

Genuine Hotels.com guest review

This was the most disappointing hotel stay I have had in a long time. The bed was hard as a rock and made my back hurt for two days. The breakfast was barely palatable. The eggs were runny, the orange juice was nasty tasting and the cinnamon rolls were very disappointing. Overall I wish I had picked a different place to spend the night.

Genuine Hotels.com guest review

Great room. Only problem, toilet seat loose.

Genuine Hotels.com guest review

Everything was clean and comfortable. Good breakfast buffet. We did have to ask for towels. Consider changing your orange juice (it was terrible), and having milk available to drink.

Genuine Hotels.com guest review

Everything was great except, better desk clerk, better directions on locating your hotel and state nothing in surrounding area that is within walking distance.

Genuine Hotels.com guest review

I enjoyed my stay there .The staff was very friendly and efficient , l would stay there again.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Beer bottles were broken all over the pool area. Beer bottles broken all over parking lot (had to swerve around it) My wife found an open condom behind night stand. My wife did complain about this and I fully exspected to be put in a differnt room but that did not happen. I understand that help is hard to find these days but, this hotel is under staffed […] and the staff that is there is not exsperinced to deal with the problems that came up that night. Now I'm not saying she was rude or anything, in fact she was very sympathetic to our issues. Im saying that she did nothing to solve the problems. I never did get any sleep that night knowing that if the housekeeping staff missed a condom what else did the miss? Then it took several phone calls to straighten out the bill which was also a mess. I never did get to talk to the manger of the hotel which concerns me. If one of my customers had a problem with our service, I would staighten problem out right away, making customer happy so you can achive repeat business from them. My wife and I own a onsite fleet repair business and are Hilton Honors members and never have had a bad stay with them. We will not be staying at a Holiday Inn again! Read more

Genuine Hotels.com guest review

Nice stay, I actually was able to sleep throughout the night. Room was clean and best of all it was quiet. My stay was a Thursday night and there were not many guests there at all. The lady at the front desk mentioned they had free breakfast at 6:00 AM but I had to check out before then. You go in to a hotel expecting the cigarette smell, but that was […] certainly not the case here. Area wasn't great, but there were lots of restaurants in close proximity. I will definitely stay here again. Read more

Genuine Expedia guest review

This hotel is new and being well kept. Clean room, nice breakfast, comfortable bed. And great pricing! Thanks Holiday Inn.

Genuine Hotels.com guest review

I olny got to stay one night and I wasnt in the room for most of the time. I wish I could have been though. I loved the decor, not the typical hotel look. Very modern and clean looking. The breakfast area was the best I've seen. Beautiful place!

Genuine Hotels.com guest review

The hotel staff was not very trained for check in. We made reservations through Hotel.com and they ask for a credit card to verify reservations but our card numbers did not match so we stood around trying to get our rooms that we had already paid for. Even though we had our confirmation number the manager finnally had to get involved and they then found […] out the card number on the reservation belong to Hotel.com.... we did not have that card number. The rooms were clean but the refrigerators did not work in either room. This was a problem because we had to keep milk for a baby. There was a mirrow door on the closet and it came loose and shattered on the floor. They had to come up and clean up the glass before we could finish getting dressed for an event we were there to attend. Read more

Genuine Hotels.com guest review

The hotel still smelled brand new. It was very nice. The hotel staff were very friendly. I would highly recommend this hotel.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The motel was 3 months old and beautiful! The front desk people were great. We loved our room, it was comparable to a 5 star. Just beautiful!

Genuine Hotels.com guest review

no problems. good staff.

Genuine Expedia guest review