"Charming boutique type hotel"
Not by any means a big resort type hotel. This is a small facility but it has a nice pool and restaurant, nice guest rooms and a pretty location. It is quite out of the way from anything so be prepared to rent a car or take a lot of taxis. It felt like a nice 3 star hotel. I don't know how hotels.com determines its rankings to call this a 4 star.Genuine Hotels.com guest review
"Nice hotel, service was awful!!!"
Hotel was nice, but bed and pillows were rock hard! Hotel right on the beach, although beach is not very clean. Very isolated area, taxi to any activities or city are overpriced! Hotel staff VERY unfriendly: no greeting when passing by, will throw food on table instead of setting it down nicely, have to ask multiple times to get what you need. Food […] and services WAY overpriced! Read moreGenuine Expedia guest review
"Nice stay at the Cloud 19"
My husband and i spent a night here on our way to Koh Phi Phi. The Staff was helpful with setting up our taxi and ferry ride. The hotel itself was in a quite location. It was small (14 rooms) all with beautiful views. The rooms were clean and functional. Bathroom was big with an outdoor shower. Pools were amazing. The beach was quiet and private. The […] breakfast was standard. We did not eat dinner there. Overall it was a wonderful experience. I wish we could have taken this hotel and put it on Koh Phi Phi for the rest of our trip. Read moreGenuine Hotels.com guest review
Right on beach. Nice rooms!Genuine Hotels.com guest review
"Beautiful beach retreat"
Excellent place to stay in Phuket if you want to enjoy the beauty of the area and islands around, but don't want to deal with the crazy nightlife. Cloud19 was our favorite hotel on our SE Asia adventure. It's outside of town which gives you a relaxing area to enjoy the scenery, and access to town and all tours/adventures, but not put you in the middle […] of the party scene. The spa isn't great, but there is an excellent massage hut right in front of the hotel. Read moreGenuine Hotels.com guest review
We stayed here for 10 days as a group of three: me (25y), my mom and her friend. We really enjoyed our stay - the personnel was very nive and always there to help and treat, the location was away (exactly what we were looking for), the sunsets and views breathtaking. The hotel is set on the beach with nice sand but not that nice sea - for good swimming […] you have to somehow swim over or walk through 50 meters of not pleasant corals, but after that the depth is very low and water is clear and good. Also the ebbs can be really awfull - you won't believe it is the same sea as you can swim in during tides) But overall - if you are looking for beautiful location far away from crowds and you're not afraid to spend much for car-rental or taxis - GO HERE. Read moreGenuine Expedia guest review
"Nice small hotel with good rooms and nice pools"
Good place to stay, happy to recommend for couples all agesGenuine Expedia guest review
"Nice hotel by the beach"
We stayed in March 2014 in this hotel for 6 nights. The room was very comfortable, air conditioned with a lap pool just outside our door. At night we found it a bit noisy, do not know what the source of the noise might have been. Other then that we liked it. We did have a rental car, so it was easy to get to the hotel, but it is a bit out of the way […] which we didn't mind at all. Nice view from the balcony, and from the beach you could see the Big Buddha and Chalong Bay. Breakfast was nice too, and you can eat lunch and dinner there too which was also tasty. Read moreGenuine Expedia guest review
"Very very nice hotel, no nice beach"
Very very nice hotel, great relax but beach and sea dirty. In any case beautiful holiday and fantastic Phuket!!!!Genuine Expedia guest review
"Perfect location for a quiet retreat"
I was impressed with Cloud 19. The staff were super friendly and helpful at every turn. The location is ideal if you want a quiet get away. The food is worth the stay alone. I ate some memorable Thai soup and they even provided many Western dishes as well. The only improvement could have been their wine selection. The room was spacious and clean. The […] shower was excellent. We enjoyed our 10 day stay and I would recommend Cloud 19 to all. Read moreGenuine Hotels.com guest review
Stayed for seven nights in January. Perfect place for total relaxation - which was what I wanted. Staff were lovely and very helpful. Rooms clean, as we're the general grounds and facilities at the hotel. It's not in the middle of all the action - but as I say that's what I was after. Phuket town is a short taxi ride away. Hotel taxi price is very competitive. […] Beach bars and restaurants are just along the beach. I would recommend this hotel. Read moreGenuine Expedia guest review
"Great place to get over the jet-lag from travel"
Lovely hotel. The service was great and the room was nice. We were upgraded to a room on a higher floor, I guess. Breakfast was good, but restaurant prices for lunch were high. Found a great restaurant on the Beach. For a taxi fee, the manager drove us to our pickup spot nearby for the beginning of our sailing trip.Genuine Hotels.com guest review
"Great hotel with incredibel staff"
Great food, spa, service, rooms and view. A little far out, no beach for swimming but all in all a grat experience.Genuine Hotels.com guest review
"Great place to relax"
The hotel is very clean and cozy. The beach was a bit dirty, but there is another beach very close by, and that one was very good. The restaurant is excellent.Genuine Hotels.com guest review
"Excellent Boutique Hotel in quiet area of Phuket"
Extremely relaxing place. We stayed in the Poolside villa which was amazing with its own patio overlooking the beach. Staff was hard working and very nice. The food was good. Great hotel to forget your troubles at. Not easiest place to get to but well worth it. Cheap beer and food can be found at a couple beach restaurants a short walk down beach.Genuine Hotels.com guest review
"Thailand at its best"
We had a perfect stay at Cloud19 in Nov 2012 for 5 nights, the hotel staff made us feel very well looked after, they couldn't do enough for us. We have been to Thailand 3 times now, staying in lots of different locations with this hotel being up there for their hospitality and facilities. If we go back to Phuket we would definitely stay here again. […] The hotel is quite a distance from the main seedy tourist areas (one of the attractions for us), but everything you need is nearby. The hotel restaurant was superb, and very cheap (by Western standards at least) we ate there most meals. The spa was also excellent, and a very reasonable price. We also did a Thai cooking class lead by the hotels head chef. We had a very enjoyable stay, and were very very relaxed by the end of it! Well done Cloud19! :o) Read moreGenuine Hotels.com guest review
"beautiful, quiet, beachfront, affordable,remote"
We picked this place primarily because there was not much else in the areas we wanted (kata beach and karon beach) so cloud 19 sounded like a good idea. We arrived late eve due to a late air Asia flight and a staff member was waiting for us despite having been closed for an hour. Our room was right by the top floor pool with an ocean view. Breakfast […] was really Yummy. You can choose from four types of breakfasts all with 6 or 7 choices within that and its right by the lower pool. A 5 min walk to the right from the resort on the beach will take you to Beach Bar, a nice cheap place to eat. We kayaked to Ko Lon in about 1hr . Area is very far from anything, taxi to patong cost a lot but there was no other choice. Otherwise awesome little piece of heaven. Read moreGenuine Hotels.com guest review
"Best hotel I have ever been!"
Great service, great location in the beach. We had 3 lovely relaxing days in the hotel. In the beach there is also small cozy and cheap restaurants.Genuine Hotels.com guest review
If you want to avoid the overcrowded Phuket beaches but still want a stunning beach outlook and be right on a sandy beach that faces the sunset, Cloud 19 provides a relaxing and secluded haven. The staff were outstanding. Nothing was too much trouble for them. While the location does provide quiet seclusion it also adds to the cost of taxis. Of course […] hiring a car solves that problem. We look forward to returning. Read moreGenuine Expedia guest review
"Tolles hideaway in schöner, aber sehr ruhiger Lage"
Alles wirklich top! Nur das Zimmer war nicht sooo stylish ausgestattet, dafür aber schön groß.Genuine Expedia guest review
"a very nice place for retreat"
we arrived at 0230am and a staff was waiting for us. All staff are very friendly, environment is safe and quiet. Not a big hotel but let you have a warm feeling. If you look for a place for a peaceful vacation, we recommend this but if you look for a shopping, eating holiday, the location is not suitable for you.Genuine Hotels.com guest review
"Wer die Ruhe in Phuket sucht ist hier Richtig."
Freundlicher Empfang, nettes Team. Wir hatten schöne Tage im Resort. Es liegt zwar weit weg von den Tourizentren und ist immer mit Fahrerei verbunden, aber es lohnt sich.Genuine Expedia guest review
"lovely and peaceful hotel"
It is a very nice, clean, comfort and peaceful resort except there are room of improvement on their breakfast in its quality and its services.Genuine Hotels.com guest review
Top hotel op een prachtige lokatie, direct aan het strand in een rustig deel van Phuket.Genuine Expedia guest review
"très bien pour être au calme"
très bon souvenirGenuine Hotels.com guest review
"Hotel digne de porter ses 4*"
2 nuits seulement. Mais top. Si vous demandez au moment de la réservation un accès piscine, ils vous donneront une chambre avec une piscine privée juste devant. Prenez la numéro 203. 204. 205. Restaurant super. Spa propre et pro. Plage juste devant déserte. Personnel hyper serviable et de bons conseils. Allez y les yeux fermes. Seul hic c'est qu'il […] est un peu isolé donc le moindre taxi c'est 500 bath pour voir la civilisation. Read moreGenuine Hotels.com guest review
"Frühstück rationiert, Badezimmer riecht wie Kloake"
Insgesamt ist das Hotel durchaus gut, zwei Details fanden wir aber störend: a) Das im Preis enthaltene Frühstück ist à la carte, und es gibt nur die Möglichkeit, aus mehreren vorgegebenen Paketen etwas auszuwählen. Eine Scheibe Toast und eine Portion Cornflakes lassen sich so ebenso wenig an einem Morgen kombinieren wie ein Ei und ein Joghurt. Unser […] Wunsch danach wurde schroff abgelehnt. Wir haben noch nicht einmal das Angebot bekommen, gegen Aufpreis unsere Wunschkombination zu erhalten. Vermisst haben wir auch den überhaupt nicht vorhandenen Käse. Käse gehört zwar nicht zur thailändischen Frühstückskultur, in den meisten anderen Hotels in Thailand dieser Preisklasse wird er dennoch angeboten. b) Im Badezimmer roch es nach einer Mischung aus Abwasser und Fäkalien. Vermutlich kam der Geruch aus einem der zahlreich vorhandenen Abflüsse. Das Hotel ist sich der Problematik bewusst. Die einzige Maßnahme, die wir während unseres Aufenthalts beobachtet haben, war das Aufstellen von Duftkerzen. So war der Geruch leider während des gesamten Aufenthalts vorhanden, wenn auch zeitweise weitgehend vom Geruch der Kerze überdeckt. Read moreGenuine Hotels.com guest review
"Perfekt til afslapning og luksus"
Vi tilbragte 5 dage henover jul på dette skønne hotel som ligger langt fra larm og støj og andre turister. Det er oplagt til afslapning og dog stadig kun ca. 20 min Phuket town på scooter. Hotellets personale var meget søde og servicemindede og udsigten ganske enkelt fantastisk. En dejlig oplevelseGenuine Hotels.com guest review
"Sur notre petit nuage"
L’hôtel correspond parfaitement aux photos. Nous étions au calme loin de l'agitation de la ville avec une vue magnifique. Nous avons séjourné 3 nuits et nous avons eu du mal à quitter notre petit nuage. Pour manger en passant par la plage à droite de l’hôtel vous avez 2 restaurant à 600 le 2ème le "rock on the beach" est très très bon avec une cuisine […] traditionnel avec un prix défiant toute concurrence. "Pour vadrouiller location de scooter 300 Batts au lobby direction l'aquarium (plus pour voir les restaurant au alentour) Le Cloud 19 est un lieu idéal pour les amoureux à la recherche de tranquillité. Read moreGenuine Hotels.com guest review
located far from pukhet town and touristic places, but this is an advantage. several beach local bars and restaurants making it good choice for three, four daysGenuine Hotels.com guest review
"cinq jours en dehors des sites touristiques"
Excellentes ; Nous voulions un endroit calme et pour autant proche de la ville : c'est réussi. Les plus : personnel accueillant, endroit charmant, literie haut de gamme, piscines dont une au pied de notre chambre, location de scooter. Avons été visiter Patong pour comprendre combien nous étions bien au Cloud19, aussi plonger avec dive center francophone […] à Chalong recherché par nos soins, manger sur la plage, réservé une navette aéroport sur internet : la liberté, quoi ! ; Nous y retournerons ! Read moreGenuine Hotels.com guest review
"lungt och skönt"
Om du vill ha lugn och skön semester, bort från alla tokiga turister, är detta hotell rätt för dig. Ligger 1 timme från Flygplatsen. Ganska öde. Inte så mycket aktiviteter runtomkring. Bara strand, sol o bad. Servicen är bra, och rummen ok.Genuine Hotels.com guest review
Bel hotel calme mais plage loin d'etre paradisiaque coté propreté et pas de baignade possible à marée basseGenuine Hotels.com guest review
We were given a room with less standard than we paid for and the hotelmanager didn't want to help us, even though he admitted that we paid for anorher room. All togheter the staff was not very nice at this hotel.Genuine Hotels.com guest review
"Panwa's hidden gem..."
Mu husband and I stayed for 6nights between 24th and 30th Dec, 2012. Hotel staff is very friendly and helpful, the restaurant offered a good variety of both thai and western dishes, at very satisfying quality level. The spa therapists were very skillful and attentive to our physical conditions when giving the massages. Our only "complaint" would be […] that the hotel lacked some event planning regarding christmas, although we did see that they were planning a new year's party. All in all we had a nice stay with good food and friendly staff to care for our needs and because of the hotel's remote location, we were able to relax and enjoy a very quiet and much needed vacation. PS. If you ever get tired of the restaurant's food, a short walk on the beach will take you to a local restaurant "the beach restaurant", they serve quite good food. The prices are lower than the hotel, but then so are the facilities / standards. Read moreGenuine Hotels.com guest review
Hotel ist sehr sauber und freundlich. Jedoch die Lage ist am A...... Strand nicht zu gebrauchen da viele Steine. Aber ideal für Poolferien und Ausflüge auf Phi Phi oder Coral Insel.Genuine Hotels.com guest review
"Cloud 19 - litet, vänligt, fint men smutsig strand"
Litet och väldigt trevligt, vackert och mycket fräscht hotell med ovanligt vänlig och hjälpsam personal. Vi blev mycket väl omhändertagna! Ligger otroligt vackert med utsikt över bukten, lite "off" men söker man lugn och stillhet är läget helt rätt. Dessutom ligger Phuket Town bara 10 min bort med taxi för en billig peng, och stränderna på västkusten […] kan nås med en bilresa på 20-30 minuter. Stranden nedanför hotellet har egentligen stor potential med vit, finkornig sand, glest med folk och promenadvänlig. Detta förtas dock av att den är skräpig och skitig, lokalbefolkningen använder t o m ena änden som soptipp. Själva hotellet kan jag dock varmt rekommendera! Read moreGenuine Hotels.com guest review
"Great place to relax"
04/29/14 achyu87 Bangalore, India
We stayed in Cloud 19 beach Retrat in the first week of March 2014. Its an hour drive from Phuket International airport. Nice small place to relax. Our room was in the 300 series and that needed quite a bit of climbing pretty steep steps. The room was great with an outdoor bathtub. Balcony had an awesome view of the sea. Bed is pretty small ! Sea is pretty deceptive and you can get to experience high and low tides in a day. The morning sea (around 10AM) was awesome with clear blue waters where as the sea towards late afternoon was rocky and you will not feel like looking at it ! 2 swimming pools, one near the hotel and the other on the second floor. The main one near the hotel is good. The hotel serves awesome cocktails ! They were yumm! Break was good although the spread was not huge. But one thing that stands out is the hospitality of the lady in the reception center. I have never come across any person with such humility and eagerness to help in any of the hotels/resorts i have travelled. Thank you so much with all the respect and humility madam for all the assistance during our stay. She helped us in getting a scooter and she helped us in booking our trip to the Similan Islands! And she even packed breakfast for us at 5:30am in the morning ! Thank you so much for everything.
"Still as good as the first time"
Fabulous find in the south of Phuket . Staff attentive and NOTHING to much trouble . Spa definitely worth a visit, sure it's more than the beach girls , but that's like comparing chalk and cheese . Still very good value compared to the market at similar locations. Food outstanding and lots of choice. Opportunity to ask the chef to prepare most things even off menu. 4 days just not long enough....see you in 2015
"Lovely boutique hotel"
04/07/14 Joyandgeo123 Hayling Island, United Kingdom
Wonderful location set on a lovely empty beach with great views but not suitable for swimming . We stayed in a garden room which was very spacious with large private terrace. The staff were all very friendly and accommodating , nothing was to much trouble. Nice restaurant ,wonderful food for dinner but breakfast was a let down, there are also good restaurants a few steps along the beach. Good spa at very reasonable prices. All in all a lovely boutique hotel,and well worth a visit.
"Don't expect a beach."
04/07/14 airydreamer Singapore, Singapore
We booked the premium room with a sea view and a outdoor bathtub. Sounds pretty nice right? except its got windows with bars that obstruct what could be a great view. I wouldn't really call it an outdoor bathtub (pictures included) They had a flimsy curtain that barely covered the door which may give your neighbours a great view of you. The room was good albeit tacky, the bathroom huge, overall the place was clean and the staff was friendly. They helped us to get a scooter which was really fun to explore cape panwa with. Transfers to fro airport was expensive but negotiable. They have 2 pools, great view of the ocean. The beach was extremely dirty and full of rubbish when the tide came in but the staff always do their best to clean up the beach area for us. The hotel is a little way off from any town so be ready to spend lots of time there or rent a scooter out. TIP : There is a lovely thai restaurant just on the beach front nearby but you have to walk out from the beach towards the right of the hotel. Food is great and its that amazing feel to eat awesome thai food with sand in your toes and the sunset as your view. we ate there most of the time.
04/05/14 babsandles Hayling Island, United Kingdom
A wonderfully relaxed holiday destination, ' Beach Retreat ' is perfect description for Cloud 19, set on a undisturbed sandy beach, very tranquil. Not a swimming beach as when the tide is out the rocks/ dead coral are evident not easy on the feet!! Cloud 19 staff were all very friendly & helpful, no request was a problem & using the Cloud 19 car with Noey our driver was excellent . The spa is good value. Evening meals in the restaurant very good although breakfast was a bit hit & miss, omelettes/eggs disappointing but the girls got the 'Hot Hot' tea quite quickly though !!! . Although the aircon was a bit past it's sell buy date the garden room was very spacious & clean with lovely secluded patio area, and hats off to the gardener who worked tirelessly keeping the gardens lush & leaf free ( no mean feat ). Lovely staff throughout the resort , thank you for a wonderfully relaxed holiday. X
"many steps. Poor beach"
04/03/14 boshim toronto
Stayed in the 300 level. Many steps. Room 306 the most -over 60 steps! Lovely view with balcony. Very clean. Quite close to the road though Staff very friendly & really tries. The beach is not swimmable. Rooms on 200 level share a pool therefore not much privacy. Very far from Phuket & airport so transfer is expensive. Same if going on Phi Phi , Phang Nga trips.
"A Pearl in Phuket"
03/30/14 madamejonesSurrey surrey
The perfect place to relax and unwind. Cloud 19 is still the perfect beach retreat in a quiet location over looking the bay of Chalong, it would suit couple's of any ages it has charm and tranquility, a small beach with a couple of restaurant's. The sea is not the best if you like to swim as it's very rocky, however the pool is nice and there is a pleasent local beach about a ten minute walk away where you can swim , that's looking towards Sri Panwa in the distance and a few other small bays. We ate at Cloud 19 and dinner was lovely, we asked for a noddle dish that was not on the menu, and the chef done exactly what we asked for delicious. ! Chill out music played as we Dined sadly we were the only couple having dinner. They deserve to have more diners, the beach restaurant's are nice and cheap but the food here is nicer as are the facilties
"Perfect place, wonderful service"
02/21/14 emaxil Montreal, Canada
My friends and myself stayed in the Hotel in Dec-January 2014, the service, the hotel and the food served was wonderful, we can't complaint about anything, the girls at the front desk made everything to make us feel at home. The only drawback can be the location, it's about 45 min taxi drive from Patong Beach which can be an issue if you're a party guy, if you're not, this is the perfect spot to stay, relax, sleep in the beach without millions of tourist as, it's away from the noisy Patong Beach, probably the beach in front of the hotel is not the best, you'll have to travel a little bit if you wanna find a good spot to chill and swim. We didn't have any inconvenient during our stay, they picked me and my friend at the airport, they also made all the arrangements during our stay - like taxi and excursions to the islands. I stayed there during the Year End season, and had lots of fun in the Phuket area.
Stayed for seven nights in January 2014. Wonderfully relaxing which is just what I was after. Staff were polite kind and attentive. Rooms and communal areas clean and tidy. Both pools spotless. Hotel is right on the beach in a quiet area. If your after night life then your a short taxi ride away from Phuket Town. Highly recommend this place.
"Great room, good location, awful breakfast! "
02/03/14 zizzyanne Warrington England
Stayed overnight before embarking on our boat trip. The room was lovely, if close to the road, so noisier than we would have liked. Didn't eat in the restaurant as it was deserted, but enjoyed a lovely meal in the beach bar very close. Cocktails by the pool afterwards were lovely too. Shame breakfast was disappointing, ok fruit plate, one slice of cold toast with plastic sachets of butter and jam, one little dried up croissant and a tiny pastry. Awful coffee!!! Worst of the whole trip. Maybe it was the chef's day off?
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