All hotels in Montreal, Quebec, Canada
1 room, 2 adults
You can collect Welcome Rewards® nights here1444 rue Drummond, Montreal, QC, H3G 1V9, Canada, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 264 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.4
  • Comfort
    4.3
  • Condition
    4.4
  • Neighborhood
    4.5
5.0 / 5Outstanding
"Cool little spot in Montreal"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice hotel, quite hip and very contemporary decor. Comfortable room. Great location for work downtown. Only issue was poor Internet connectivity. I had to search out WiFi spots at coffee houses.
Genuine Expedia guest review
Other trip Nov 12, 2012
Mitch
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The decor was great, the room was immaculate and the customer service was second to none, all at an amazing price. We loved it.
Genuine Hotels.com guest review
3 night trip Oct 16, 2012
KSM
US
4.0 / 5Excellent
"Great boutique hotel!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The breakfast was fantastic, and the two person showers are everything that are cracked up to be. The parking is convenient though be warned there is a strange prediliction for double parking in these lots. The location is great - about a 20 minute walk downtown or up to Mont Royal. All in all a great choice!
Genuine Expedia guest review
Other trip Oct 19, 2012
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Great hotel, great location. My only complaint was that you can hear music from the downstairs restarant and people in the corridor.
Genuine Hotels.com guest review
4 night business trip Oct 8, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great choice. Shower is amazing. Front desk could not be more helpful. Location is very convenient to walk to everything.
Genuine Hotels.com guest review
Romance trip Oct 6, 2012
Rene
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel staff was SUPER helpful! Even when we locked out passports in the room safe and couldn't retrieve. Staff worked the whole day to get corrected, one person even came in on his day off. Called us cabs, directed us to specific areas of town. Great, yummy, friendly restaurant attached to hotel. Cool, trendy rooms. Good central location to Old Montreal, downtown shopping and a quick cab or train ride to the Plateaus!
Genuine Hotels.com guest review
Trip with friends Oct 2, 2012
Shauna
US
3.0 / 5Good
"Great Location But Needs Some Additional Amenities"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Kind of a funky Hotel with some odd layouts. We were two couples and one room was "normal" with the other having a bathroom/shower window facing the bed with the option of a curtain across it. These rooms are small and space is obviously a constraint re the design. While trying to be avant garde in design; there are no counters or drawers to store stuff in the bathroom and storage in the bedroom is limited to a small free standing hutch...no drawers in the room. Kind of disappointed that no coffee machine or at least a kettle is provided in the room and unfortunately your best bet is to hit the street in search of a coffee. Quiet downtown location in general but some loud air vent noises (?) or air conditioning inside the room. I would say that security is a hit or miss as the one person on duty may or may not be at the front desk and anyone can wander in from the outside without being challenged. Overall the place is "cute" and everyone very friendly. Location is perfect in the heart of the City and easy walks to everything.
Genuine Hotels.com guest review
Other trip Oct 1, 2012
A Traveler
US
4.0 / 5Excellent
"Excellent Location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My husband and I had a wonderful stay at Hotel Chez Swann. Our room was a nice size and very comfortable during our stay. Be aware that the "peekaboo" shower is just that. Pulling the curtain down does not really give you any privacy so take that into consideration before booking. This is a boutique hotel that does not offer amenities like room service or a concierge. The front desk staff was extremely nice, but were not able to answer some basic questions about the area (i.e., Where is the nearest pharmacy?). Would definitely recommend the hotel as it is a great value in a great area - within walking distance to a metro station, near the shopping street of Rue St. Catherine, and great bars/restaurants on Rue Crescent.
Genuine Hotels.com guest review
Other trip Sep 27, 2012
TSB
US
5.0 / 5Outstanding
"Modern hotel with excellent amenities"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The experience at Chez Swann was excellent. Room was clean and spacious. The shower was by far the highlight of the stay! Staff were bi-lingual and helpful.
Genuine Expedia guest review
Other trip Sep 26, 2012
A Traveler
US
5.0 / 5Outstanding
"love this hotel!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Had a great stay. The room is beautiful, priced well, very hip and cool. A bit noisy over the restaurant and hearing the wood floors creak but its kind of the charm of the place. Had a great time and the staff was great. Thank you.
Genuine Hotels.com guest review
Other trip Sep 21, 2012
steve
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel, friendly staff and very accommodating also location is very centralized
Genuine Hotels.com guest review
Other trip Sep 10, 2012
Kyle
US
5.0 / 5Outstanding
"Trendy Hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I've been to Montreal many times but this time I was looking for something a little bit different for my husband's 40th. This hotel was in a great location, within walking distance to night life and great restaurants. The hotel had a unique modern twist. There is also what looks to be a lovely restaurant attached to the hotel. The staff was aware it was my husband's 40th and they brought up a box of chocolates from chocolatier 99 a gourmet chocolate bar in Montreal along with a card. It was very thoughtful and the staff were accommodating. Even though the hotel looks small from the outside it was worth it on the inside. This hotel is definitely for those who like to branch out and are looking for something hip, trendy and fun which is exactly what Montreal exudes anyway. I would book with Hotel Chez Swann again.
Genuine Hotels.com guest review
Other trip Sep 6, 2012
A Traveler
US
3.0 / 5Good
"The brightest room imaginable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    5.0
  • Neighborhood
    4.0
Our room had only a very small window in the corner and a huge skylight right above the bed. We arrived at 3 am and I tried to get some sleep during the day, which proved impossible due to the blaring bright light coming from the skylight that was only equipped with some sheers...the reception had some eye masks handy but those were not the most comfortable things to wear, slipping and sliding on my face and the velcro getting tangled in my hair. The room's brightness can only be compared with being under the reflectors in an Operating Room. Other than the light issue, it was a wonderful little hotel with 22nd century showers and elegant decor and excellent downtown location.
Genuine Hotels.com guest review
Family trip Sep 5, 2012
Agnes
US
5.0 / 5Outstanding
"Exellent!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The rooms are very spacious and clean. No clutter or unnecessary objects in the room. However, the simplicity is what I liked the most. Staff very friendly. Location is amazing, right next to Rue Sainte-Catherine, perfect for shopping. We went everywhere by foot. Except for one trip on the metro to the Biodome. Also some people in our group rented some kind of electro bikes and went on them to Mont Royal. Basically, everything is very close by. The only thing there is no parking at the hotel, but they give you a coupon to the near by parking garage, which cost us $42 American dollars for 3 days. This garage is right next to the hotel. Book this hotel and you won't regret it! All of the people in our group were in their late 20's.
Genuine Hotels.com guest review
Trip with friends Aug 26, 2012
Olha
US
4.0 / 5Excellent
"August 2012"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel is very modern and is nice. The staff is very helpful and pleasant. The location is great! Only when we arrived was complimentary water provided or toiletries given. It would be nice if an ice machine were available so you do not have to ask for some at the front desk. Only once were there pastries available in the lobby and they were very good! We did not have any trouble with the internet as was mentioned in other reviews. We parked around the corner from the hotel and it was only $20/day. The hotel will give you a coupon for $4 off, but this parking lot is still cheaper. We had a great time and definitely recommend the hotel and Montreal!
Genuine Expedia guest review
Other trip Aug 22, 2012
Sal
US
5.0 / 5Outstanding
"Great Hotel GREAT PRICE on Hotels.com!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Some of the front desk associates were not extremely fluent in English which when we checked in was a hinderance, because we were given little information and in a few instances when asking questions were given incorrect information. E.G. We asked when we needed to be out of the garage to not be charged for a second day and were told 12 Noon. We left the garage in the morning and were charged extra because the time is actually 5am. Hotel check out is at noon. This can be expected when traveling to another country. However the associates that were fluent in english were very helpful. One was able to get me last minute reservations for Le Bremner and was very helpful with information about the city and its attractions. This is a nice and small hotel where in a weeks time you might only see a few people. Seems like its your own place even in peak season!
Genuine Hotels.com guest review
Romance trip Aug 8, 2012
Tony M
US
5.0 / 5Outstanding
"Great Hotel. Great deal through Hotels.com!!!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was great. NO KIDS! Well I mean you could bring kids but it was nice to not have to deal with someone else's mistake. If you are on the 3rd floor and have a suite, you will have a sky light in your room. If you can sleep in a bright room you won't mind, but remember the sun starts coming up at like 630am, so it is bright in the room by 730am. There is a bike rental (Bixi) right outside the hotel door! So you can rent bikes for pretty cheap daily and not have to deal with anyone. Real simple! Phone calls to the U.S. and local are free. Nice since it is not cheap to use a U.S. cell phone in canada. There is free parking at the end of Drummond Street, a few blocks up the hill from the hotel. Make sure you park in front of an apartment building as my vehicle was broken into. (in another location, not on Drummond) We made the mistake of parking in a somewhat desolate area.
Genuine Hotels.com guest review
Romance trip Aug 4, 2012
Tony M.
US
4.0 / 5Excellent
"great boutique hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
great rooms, amazing bathrooms, decent location, fantastic staff and free croissants abound
Genuine Expedia guest review
Other trip Jul 31, 2012
Ray
US
4.0 / 5Excellent
"Great hotel in the middle of everything"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I loved Hotel Chez Swann. It's modern, clean and quiet. I loved my room but the only thing I would change is the main door to the room. You could hear very easily out into the hallway. Therefore it was not as private as it could have been. Otherwise a great room. Room 202 had a view of a parking lot but I didn't mind. I like the accessibility to Rue St. Catherine (where all the shops and restaurants are). It was a block from the Peel Metro and about 2.5 blocks from the 747 bus stop on Rene Levesque. Very easy to get to and from the airport.
Genuine Hotels.com guest review
Business trip Jul 23, 2012
traveljunkie24
US
4.0 / 5Excellent
"Great hotel."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Well located and very quaint.
Genuine Hotels.com guest review
Romance trip Jul 9, 2012
A Traveler
US
3.0 / 5Good
"Beautiful rooms, but..."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    5.0
Chez Swan is very reasonably priced, the rooms are beautiful, and the location of the hotel is great, but unfortunately my stay here was not a great experience. The shower did not work properly in the first room we stayed in, so they switched us to a bigger room with a functioning shower. In this second room, the Air Conditioner did not work at all. We complained about this to the front desk, and were told to wait 10-15 minutes for the AC to kick in. The AC never kicked in, and the room was stifling hot. There was a problem with the key card machine, so we did not get keys to the room; the front desk person had to let us in the room each time we returned to the hotel. I almost felt like I was staying at a youth hostel, rather than a hotel. The staff was nice and friendly, but nothing in the hotel seemed to be working that weekend.
Genuine Hotels.com guest review
Other trip Jul 5, 2012
A Traveler
US
4.0 / 5Excellent
"Tres chic"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The Hotel Swann was just what we expected- chic and trendy. It is a combination of minimalist and decadent. The hotel is sparse, staff are SUPER friendly! The room is a good size, but the double shower is fantastic! Very luxurious! The bed is hard, but the pillows are like rocks. BYOP!! The air conditioning is cold, which was good because it was very hot during our stay last weekend. Housekeeping did not replenish the shampoo, conditioner, etc., but when we alerted the front desk, they brought it right up and apologized. The location is perfect - on a side street, so quiet, but centrally located so that you can walk everywhere. If you are looking for a change from the Marriotts of the world, this is your place!!
Genuine Expedia guest review
Other trip Jun 27, 2012
Julie and Chris
US
4.0 / 5Excellent
"Hotel Chez Gaga"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Service was great. Called for an iron and new towels, got them in a matter of minutes. Though when asking how to get places or about the parking, they certainly lacked.
Genuine Expedia guest review
Other trip Jun 26, 2012
Jeff
US
5.0 / 5Outstanding
"Eclectic hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Eclectic well located hotel in the heart of downtown Montreal. Only limitation is lack of coffee. For that, one must visit the restaurant/bistro that shares the building or wander down the block. A great little hotel.
Genuine Expedia guest review
Other trip Jun 4, 2012
A Traveler
US
5.0 / 5Outstanding
"Great boutique hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Such a chic cute small hotel, the rain shower is the best shower I've ever taken. Only complaint is the spin room which is instead of a gym, the tv wasn't working in it and the floor in that room needed cleaning badly, but the rest of the hotel was super clean. Would def stay here again.
Genuine Hotels.com guest review
Romance trip Jun 2, 2012
Lisa
US
4.0 / 5Excellent
"Good,but not great hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
The decoration of the hotel room is kind of unique. Room is not that big, but clean. Bathroom is pretty big and clean. Nice LCD TV and furniture. One thing that I was not satisfied is the weird smell of the hotel, like leaked gas or something. And the hotel does not provide free parking and you have to pay $22 for overnight parking nearby.
Genuine Hotels.com guest review
Business trip Jun 2, 2012
George
US
5.0 / 5Outstanding
"Bohemian interior very pleasing"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We loved this hotel. We were greeted warmly and checked in quickly. The car Park is just a few yards down the Street but don't be tempted into the open ones across the Rd. The hotel gave us a $4 coupon and we left the car for more than 16 hours for just $22 The bohemian interior was very pleasing and the comfort of the beds and linen were 5 star.
Genuine Expedia guest review
Other trip May 30, 2012
Samantha
US
5.0 / 5Outstanding
"Great for Romance"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My wife and i enjoyed the shower window that looked into the main room. A great hotel for a romantic weekend in Montreal. Close to all the shopping in St Cats and some nightlife on Crescent. A bit of a walk to 'Old Town' - but my wife and I walked down there every day nonetheless, even at night. My only complaint would be that the rooms should have a small refrigerator - a necessity for out-of-town long distance travelers. The room was spacious, so it certainly would fit.
Genuine Hotels.com guest review
Romance trip May 30, 2012
Wizo
US
3.0 / 5Good
"Gr8 location,courteous people,lacks few amenities"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    5.0
  • Neighborhood
    5.0
Location is great. Rooms were squeaky clean, unique decor, and very helpful staff. But, Parking in downtown Montreal is a hassle, and hotel's contracted parking space costs too much, not to mention once you park the car, you can not take it out for next 24 hours without paying when you want to park again. A small fridge in the room or a business center-esque desk in the lobby could make the stay just a tad bit more pleasant.
Genuine Hotels.com guest review
Other trip May 18, 2012
Prafulla
US

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Great location, funky boutique hotel"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great place, lacking instructions on tv, heating system so had to ask staff to come help us figure it out. The heat was so high in the night we all slept with blankets off and pretty uncomfortable. We have been offered an upgrade for our next stay which is a nice way to compensate us for the inconvenience.
Genuine Hotels.com guest review
1 night family trip Mar 17, 2015
Martin
CA
3.0 / 5Good
"Mediocre Stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Couple of issues with this hotel - the floors are wooden, and the walls are thin. Could easily hear my neighbors next door were going in and out of their room, and could hear loud creaking when my neighbors upstairs were walking around. There was also no iron or ironing board in the room, which are relatively standard items provided in a hotel. When calling down to reception, no one would pick up the phone on multiple occasions. Overall the room was clean and comfortable (minus the noise). Good location downtown, close to bars and restaurants.
Genuine Hotels.com guest review
2 night business trip Feb 16, 2015
Maxim
CA
4.0 / 5Excellent
"Well located hotel in Downtown Montreal"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel is well located. The decor and room was very nice. It's located in a old building, with wooden floors. I liked the room style and the location was convenient. Unfortunately, there's was a lot of noise from young party makers were making a lot of noises in the other rooms in corridors from 11:00 PM on. Somebody from the staff came on the floor (I'm guessing security from the sound of it) to warn them at around 12:30. But the noise continued until 2:00 am, when there was a power outage in the hotel. When I made the comment to the front desk about the noise the next morning, I was told that it was possibly from the restaurant next door... At 2:00 am? Come on... I'm guessing that since Crescent street bars are not far from the hotel, young Americans come to the city and stay at the hotel to party. Too bad people have no respect for other guests.
Genuine Expedia guest review
Other trip Jan 11, 2015
Philster
CA
2.0 / 5Fair
"Small room"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    3.0
small room!!Too much expectations...
Genuine Hotels.com guest review
1 night romance trip Dec 24, 2014
A Traveler
CA
5.0 / 5Outstanding
"Awesome get away."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A Hidden Jem.
Genuine Hotels.com guest review
1 night romance trip Dec 26, 2014
A Traveler
CA
5.0 / 5Outstanding
"Modern-Chic Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Was meeting up with some friends in Downtown Montreal for the evening and wanted a place to sleep overnight. This is not your typical cookie-cutter hotel. It is a quiet, tastefully decorated and a well designed modern-chic hotel with beautiful lighting along with black wood floors instead of your standard wall-to-wall carpeting. Beautiful large bathroom with a super body-jets shower. Very clean all around including hallways and elevator. Conveniently located on a quiet street a stone's-throw away from Crescent Street. I will definitely stay here again.
Genuine Hotels.com guest review
1 night trip with friends Dec 13, 2014
Roberto
CA
5.0 / 5Outstanding
"I recommand the Swann Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was my second visit at your hotel, and again I appreciated it. We have the possibility to take a walk to visit Montréal Down town to explore it, and many restaurants are near or the Hôtel, and the Bell center. I have a case on the top of my car, but there is exterior parking very near of the hotel, so it's not a concern. Very nice place.
Genuine Hotels.com guest review
1 night business trip Dec 16, 2014
François
CA
4.0 / 5Excellent
"Unique Experience."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Unique place with cool rooms. I'd stay again. The rooms could have used some tlc. The drywall was is rough shape in some areas!
Genuine Hotels.com guest review
1 night business trip Dec 2, 2014
Doug
CA
5.0 / 5Outstanding
"Loved it!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great little hotel in a great downtown location! Clean, quiet, friendly and unique. I get tired of the same hotel chain rooms over and over. Chez Swann is a really nice change. Good business hotel but it would be even better shared.
Genuine Hotels.com guest review
2 night business trip Oct 6, 2014
Brent
CA
1.0 / 5Poor
"Looks much better than it actually is."
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Very squeaky floors in entire hotel. No parking provided by the hotel, there is parking near by, but it costs $24 overnight and $32 if you don't take your car out by 10:00 am. After the stay hotel charged my card for damages without notifying me or letting me know in any way. After I saw the charge I called the hotel, they claim they are missing a lamp. I've sent them a picture of the room that we took when we first checked in that shows there was no lamp, but I got no farther response from the hotel, nor did they reverse the charge. Save yourself the pleasure of hearing every foot step on your floor and the head ache of dealing with incompetent staff and stay somewhere else.
Genuine Expedia guest review
Other trip Oct 5, 2014
A Traveler
CA
5.0 / 5Outstanding
"Perfect hotel for Bell Centre attendance"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
It was an awesome stay for us 4 woman to shop, attend concerts and enjoy Montreal.
Genuine Expedia guest review
Other trip Sep 18, 2014
Annette
CA
4.0 / 5Excellent
"Great hotel nice and close to Crescent St."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Had an amazing time at Chez Swann. We started off in 308 which was a gorgeous room with great sitting area and bay window. We had one hiccup, really it was our own preference and no fault of the hotel, but our room just wasn't quite cool enough so Chris at the front desk quickly fixed that for us and switched us into 309 which was even better. Again, gorgeous bed, big bay window and double shower. The staff in general were great both at the hotel and the restaurant. Chris in particular was a great help throughout the entire stay. I would recommend Hotel Chez Swann to anyone. It's a great boutique hotel in a great area. 5 minute walk to the bell centre and close to tons if restaurants. We will be back for sure.
Genuine Expedia guest review
Other trip Jul 20, 2014
Jeff
CA
2.0 / 5Fair
"Needs some work."
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
We had the standard room and stayed for 5 nights. We were located in room 310 which seemed great to start but we found out it had some issues. The biggest issue was there was no way to adjust the shower temperature which was always set to extremely hot. We had seen other people had this issue and was hoping it would of been fixed. We had brought it up to hotel staff and they said they would look in to it. Our hand towels weren't changed daily and we had the same two glasses our entire trip. (We even placed one by the garbage can to see if they would get the hint but they just put it back on the table.) We only received soap to wash our hands every second day and on our second last day they took our soap and didn't give us any! The two hottest days of our trip we didn't get the complimentary bottled water we were supposed to receive but on the third day we finally got some. There is no coffee maker and no mini fridge in the room. The hotel is really pretty and so was the room (it was the one of the smallest on our floor but it was certainly not too small) but there is just some cleanliness issues that need to be addressed as well as the obvious pluming issues. The AC was great and easily adjustable. We didn't have a window to the outside in our room but we were able to block out the light from the skylight easily with the curtains.
Genuine Expedia guest review
Other trip Jul 14, 2014
Kayla
CA
4.0 / 5Excellent
"First time there"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Generally surprised with the hotel. Great location and clean. Can get noisy on weekends since it's adjacent to bars and clubs. Floor creeks; you hear the people walking from floors above. It lacks some amenities, but overall it's good. Nice restaurant below.
Genuine Hotels.com guest review
2 night romance trip Jul 3, 2014
Ryu
CA
5.0 / 5Outstanding
"Great hotel new Bell Center"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Stayed here during Canada day and it was a great hotel. I was weery at first because of the name- I didn't know what to expect. But it was unique and hotel staff were very friendly. It's close to everything downtown and very clean. I will stay here again!
Genuine Expedia guest review
Other trip Jul 9, 2014
shelleybean
CA
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
We were on the top floor and their was a huge skylight which was nice but good luck sleeping in at all. Should have a remote blind for it.
Genuine Hotels.com guest review
1 night trip May 8, 2014
A Traveler
CA
5.0 / 5Outstanding
"Great location! Great staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Everything about this hotel is great. The staff are wonderful, super friendly and super helpful. The location is perfect, close to everything, restaurants, shopping, theaters, and mont royal. I've stayed here a couple of times and it's always been great. The only issue some may have is the floors are squeaky. I personally don't care, but some might.
Genuine Expedia guest review
Other trip Mar 16, 2014
A Traveler
CA
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great hotel. Great Location. My only complaint is that there is a new hotel under construction right next door and construction started at 7am each day. So don't expect to sleep in.
Genuine Hotels.com guest review
2 night romance trip Mar 2, 2014
A Traveler
CA
3.0 / 5Good
"Nice looking but .."
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
If you go there, don't take room on the 2nd floor. they are located just on top of a bar and you can ear the music. All floor are old wood, and make noise when you walk around, and you can ear your neighbour walk in their room also. i would not recommend if you want a good night sleep. but if you're around to party, this is the place. Shower was nice.
Genuine Hotels.com guest review
1 night romance trip Feb 22, 2014
A Traveler
CA
5.0 / 5Outstanding
"Close to bell Centre"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great spot for a hockey game or concert, three minute walk to Bell Centre, near all the bar action, great spot for shopping, Crescent Street, St. Catharines, couldn't ask for more, Funky hotel, great showers. I'd stay again, ask for 3rd floor, probably quieter.
Genuine Hotels.com guest review
1 night trip Dec 3, 2013
Pat
CA
5.0 / 5Outstanding
"Great location and worth a visit"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Small boutique hotel...great location near shopping, Metro and downtown business area
Genuine Expedia guest review
Other trip Dec 5, 2013
A Traveler
CA
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