All hotels in Arnold, California, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here936 Cypress Point Dr, Arnold, CA, 95223, United States of America, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
4.3 / 5Excellent

Score breakdown (from 48 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.3
  • Comfort
    4.2
  • Condition
    4.0
  • Neighborhood
    4.6
5.0 / 5Outstanding
"great!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
just go and check it its sublime
Genuine Hotels.com guest review
1 night romance trip Apr 14, 2015
dongyoung
US
5.0 / 5Outstanding
"Had a amazing time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I stayed here with a couple of friends and had a great time. The condo was amazing. Clean and very comfortable for four people. We created great memories during this trip. The area around the resort was beautiful. We were already starting to plan for our next stay before we even checked out
Genuine Hotels.com guest review
2 night trip with friends Apr 2, 2015
Mark
US
4.0 / 5Excellent
"Spring break vacation."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Staff was wonderful, especially Bobbi and Ian; made it easy for us to drop off our luggage while we head to the slopes. Our cabin was cozy; kids loved the loft and the fireplace. We also loved the washer and dryer, it helped us to pack less clothes. Also we liked all it's amenities - pool, hot tub, sauna, pool table, BBQ grills. We also loved how there were community events like ice cream night, or breakfast Mondays. We definitely will come and stay again here. Thank you Mountain Retreat!!! Wally
Genuine Hotels.com guest review
3 night family trip Mar 15, 2015
A Traveler
US
5.0 / 5Outstanding
"Winter visit"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great accommodations with a great staff. I definitely recommend Mountain Retreat and will be coming back. The units are large, comfortable and privately tucked away in the woods. Bring food and the fully furnished kitchen makes it easy to prepare meals.
Genuine Hotels.com guest review
2 night trip with friends Jan 30, 2015
Lewis
US
4.0 / 5Excellent
"Convenient for a family snow trip."
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Conveniently close to snow parks- a big plus for families with children. For the price, we were delighted, especially since our unit had a fully furnished kitchen, 2 bedrooms and 2.5 baths. Staff was super! Note, though, that the unit we stayed in was dated, except for the television, beds and dishwasher. The blinds, sofa bed and carpet were old and/or looked like they needed steam cleaning and/or replacement. Some outlets were not working. Also, cleaners may have forgotten to replace the linen (got a bit itchy). Despite these notations, we would probably come back given the super staff and location!
Genuine Expedia guest review
Other trip Jan 29, 2015
JustaMama
US
4.0 / 5Excellent
"Nice enough place"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
Check in took forever. Only one parking place per unit. For almost $600 for 2 days, there could have been coffee to go with the pot, some nice toiletries, something. $300 a night is pretty steep for a furnished apartment. We will not return.
Genuine Expedia guest review
Response by Mountain Retreat Resort
Dear guest, Thank you for providing us with your feedback. We are truly sorry to hear of your experience while staying with us. Please know that all your comments are important to us and we will be sharing them with our team. We hope to have the opportunity to welcome you back for a much more pleasant stay in the near future. Thank you.
Other trip Sep 15, 2014
corey
US
5.0 / 5Outstanding
"Good experience."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Just a small problem was air conditioning. In the bedroom on the 1st floor, it was too cool and in the bedroom on the 3rd floor, it was too warm.
Genuine Expedia guest review
Response by Mountain Retreat Resort
Dear guest, Thank you for reviewing your stay. We apologize that you experience some problems with the room temperature. We encourage you to reach out to the front desk if you experience any concerns during future stays. Our staff would be more than happy to assist you. Come back soon for another visit!
Other trip Aug 10, 2014
MS
US
4.0 / 5Excellent
"Lots of room, golf course and pool nearby"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Met with two other families and shared meals so the kitchens and barbeques were good
Genuine Expedia guest review
Response by Mountain Retreat Resort
Dear guest, Thank you for reviewing your stay. We apologize for your experience at our fitness center. We will definitely take your comments into consideration. We do hope you enjoyed the rest of your stay and look forward to welcoming you back for another stay in the near future!
Other trip Aug 7, 2014
Greg
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This place is so relaxing. We have been coming here since 2009 and we found it accidentally then. The units are big enough to house 3 generations and yet be comforable. We will come again next summer.
Genuine Expedia guest review
Response by Mountain Retreat Resort
Dear guest, Thank you for reviewing your stay. We're delighted to from returning guests and learn that they continue to enjoy a relaxing time. We look forward to welcoming you back next summer!
Other trip Aug 1, 2014
Mary
US
4.0 / 5Excellent
"Easy getaway"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
These are timeshares that are also rented. The units are well equipped and the rooms are a good size. Renters have access to the members' pool, golf and restaurant across the street.
Genuine Hotels.com guest review
Response by Mountain Retreat Resort
Dear guest, Thank you for reviewing your stay. We're delighted to hear that you enjoyed staying at our facilities. We hope to welcome you back for another stay in the near future!
2 night trip Jul 22, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
carpets need cleaning
Genuine Hotels.com guest review
Response by Mountain Retreat Resort
Hi Lyle, Thank you for your review. We apologize that you found our carpets a bit dirty. We will definitely take your comments into consideration. We hope to have the opportunity to welcome you back for a much more pleasant stay. Thank you!
2 night trip Jul 16, 2014
lyle
US
1.0 / 5Poor
"difficult to find, very far from yosemite"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    1.0
Place was closed. We had to navigate by directions to our unit.
Genuine Hotels.com guest review
Response by Mountain Retreat Resort
Dear Guest, Thank you for your review. We apologize that you found our locations closed for the night. we hope that despite this that you were able to enjoy the beautiful arnold area.
1 night trip Jun 18, 2014
A Traveler
US
4.0 / 5Excellent
"Very peaceful"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
As a whole, it was very nice and quiet. The only negative thing I have to say is the downstairs smelled a little like mildew. The room should have been aired out. Also, there was mildew in the shower. So more attention to cleanliness is needed. Otherwise it was nice. Don't know if I will come back though due to the mildew and the musty smell.
Genuine Hotels.com guest review
Response by Mountain Retreat Resort
Hi AudgeS, Thank you for reviewing Mountain Retreat Resort. We are really sorry that you found mildew in your room and experienced room odor. Please know that our staff will be looking into these events to prevent them from occurring in the future. We do hope to be able to welcome you back in the near future for another stay. Once again, thank you for your feedback!
1 night trip Jun 17, 2014
AudgeS
US
3.0 / 5Good
"Not what I expected."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We were in Arnold because of a high school graduation. We expected more from a time share unit. The lighting in the bathrooms were not adequate. There were multiple broken blinds. The door entries did not seem very secure. We did not realize from the pictures that there were lots of stairs inside and outside.
Genuine Expedia guest review
Response by Mountain Retreat Resort
Thank you for reviewing Mountain Retreat Resort. We are really sorry that you accommodations were not what you expected. Please know that our staff appreciates the feedback for opportunities to improve Mountain Retreat. We do hope to be able to welcome you back for another stay. Once again, thank you for your feedback
Other trip Jun 9, 2014
Cheryl
US
5.0 / 5Outstanding
"Overnight otw to Bear Valley Resort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
This condo included everything we needed! The kitchen was a must especially with picky kids. Plates, cups, utensils, pots, pans were also provided! :) We didn't get to check it the indoor pool, but we'll most definitely come back again.
Genuine Expedia guest review
Response by Mountain Retreat Resort
HI Cyndi, Thank you for your review. We're so glad we could welcome you for a night while making your way to Bear Valley Resort. It's great to hear our accommodations came in handy for your family. We look forward to having the opportunity to welcome you back again in the future!
Other trip Mar 13, 2014
Cyndi
US
4.0 / 5Excellent
"Mountain retreat"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Very family friendly and peaceful. Great location high in the foothills very close to snow without the hassle. A great place to relax and decompress with all the comfort of home.
Genuine Hotels.com guest review
Response by Mountain Retreat Resort
Dear Guest, Thank you for your review. We're thrilled you found our resort family friendly and peaceful. We're glad you enjoyed our location and had a wonderful time relaxing. We hope to welcome you back again soon
2 night family trip Feb 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Getaway from it all."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I absolutely loved our stay. The ambiance of the environment and the rooms were just the best! Very roomy and for the price, you cant get any better!
Genuine Hotels.com guest review
Response by Mountain Retreat Resort
Hi We're thrilled you enjoyed our hotel and accommodations. We hope to welcome you back again soon!
2 night trip Feb 13, 2014
joann
US
5.0 / 5Outstanding
"A welcome retreat!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel grounds were amazing, and the room was absolutely perfect! A great place for a quiet get away!
Genuine Hotels.com guest review
Response by Mountain Retreat Resort
Hi Kevin, We're thrilled you enjoyed our hotel and accommodations. We hope to welcome you back again soon!
2 night trip Feb 7, 2014
Kevin
US
4.0 / 5Excellent
"Nice place for families and big groups"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I liked the pool, the restaurant, the staff, the space. I wish they had a changing room at the pool (not just a bathroom) and I wish they gave us bathroom basics like shampoo, etc. It's a great place with full kitchen, individual patio, nice location in the woods, etc but remember to bring your fire wood and bathroom things.
Genuine Expedia guest review
Response by Mountain Retreat Resort
Dear Guest, Thank you for your post. We're so glad you enjoyed our accommodations, restaurant, staff and your room. We're glad the kitchen and patio came in handy. Come back to visit us again soon!
Other trip Feb 10, 2014
A Traveler
US
5.0 / 5Outstanding
"lovely"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
loved it, will be back, great kitchen , fireplace and location. a bit cold downstairs, but that made it a 99.9%, instead of 100%
Genuine Expedia guest review
Response by Mountain Retreat Resort
Hi dave, We're so glad you enjoyed your stay at Mountain Retreat Resort. Come back again soon!
Other trip Jan 27, 2014
dave
US
5.0 / 5Outstanding
"Secluded Condo w/ perks"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This place was great and I wish we had stayed longer. We were only there for one night but I was very impressed. For the price of a normal hotel room you get two bedrooms, two pull out couches, satellite tv, 2 1/2 baths, a small kitchen with stove and full size fridge, dishwasher, washer and dryer! They even left us little dish washer and laundry pods and dish soap. I would have loved to spend a week or more here living in the mountains.
Genuine Expedia guest review
Other trip Dec 4, 2013
Rachel
US
5.0 / 5Outstanding
"Time Machine but close to Big Trees State Park"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Mountain Retreat Resort feels a lot like a trip to the 1980's. I swear I remember being in a cabin just like this during family ski trips in the Appalachians in the late 80's and early 90's. Don't get me wrong - this was no deterrent to our stay. The bed was comfortable, the place is awfully quiet and peaceful and there is a grocery store a few miles down the road where you can pick up some stuff to grill on the nearby community grill if you so choose. Although the lodging options in Arnold are slim, the MRR was a great place to rest our heads after a morning of driving and afternoon of hiking through Big Trees State Park.
Genuine Hotels.com guest review
1 night romance trip Oct 4, 2013
Andre
US
5.0 / 5Outstanding
"Beautiful Place to Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was a beautiful place and we would definitely come back again. The staff was very helpful and friendly. The location was great, the kids loved the indoor pool.
Genuine Hotels.com guest review
2 night family trip Sep 20, 2013
A Traveler
US
4.0 / 5Excellent
"Friendly, helpful staff; exterior needs attention"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    4.0
All the staff were friendly and helpful. The resort offers social events, which are sweet. The beds are very comfortable, and the units have all the essentials for a pleasant stay. The interior decore is due for an update, especially the wooden towel racks, now past their prime. The only really notable issue was the condition of the exterior doors, several of which had weather damage. For the rates charged, they could definitely put some love back into the units - at least the one we stayed in. Given the helpfulness of the staff and the overall condition of the property, though, I would not hesitate to recommend a stay.
Genuine Hotels.com guest review
2 night trip Sep 2, 2013
Yvette
US
4.0 / 5Excellent
"Beautiful, quiet area"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The property is very well maintained, everything was clean and comfortable. there is a country club across the street with a beautiful outdoor pool, and Retreat guests can use it. I would say the clientele at this place is a bit older, there are no facilities for young children. Many of the eateries in town were closed on Tuesdays/Wednesdays when we were there, just a heads up- the Mountain Resort itself was great.
Genuine Expedia guest review
Other trip Sep 3, 2013
SK&J
US
5.0 / 5Outstanding
"comfy home in he woods"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
BBQ available, brought up steaks, corn, potatoes for a family cook out. Staff very nice. Extra amenities like ice cream social was hosted by staff. Free DVD rentals. Remember check out is 10:00 am.
Genuine Hotels.com guest review
Response by Mountain Retreat Resort
Dear Guest, We're thrilled you enjoyed your recent stay with us Mountain Retreat Resort. We bet your steak, corn, and potato dinner was delicious! Come back to visit us again in the future!
2 night family trip Aug 12, 2013
A Traveler
US
5.0 / 5Outstanding
"A perfect place to visit..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I would certainly go back again and anticipate the trip.
Genuine Hotels.com guest review
1 night trip Jul 22, 2013
A Traveler
US
2.0 / 5Fair
"Mountain Retreat"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
The location was great although the decor was dated. We arrived and checked in only to find out that the keyless entry wasn't working and the heater in both the pool and spa was broken. My daughter was disappointed to say the least. The consolation prize was privileges to swim across the street at the country club but they closed at 6 pm each day and there was no hot tub spa. Next the the refrig didn't start working until the next day so we had to take our perishables to the main office overnight. On our 2nd night stay, the country club driving range that sits directly behind the resort decided it was time to clean golf balls out of an aluminum container at 7 am which woke my entire family up. The sound was obnoxious and loud almost like a freight train coming into the room. Lastly there were limited cable tv subscriptions for kid friendly shows. Silver lining is that all the resort folks staying there were friendly and helpful with local activities/sights to check out.
Genuine Hotels.com guest review
Response by Mountain Retreat Resort
Dear Guest, Thank you for reviewing Mountain Retreat Resort. We're sorry to learn of the disappointment you experienced throughout your recent visit. We understand your frustrations regarding the pool and hot tubs not working along with your refrigerator as well. We know that these instances can cause much of an inconvenience and we hope they didn't ruin your stay. We hope to better serve you in the future should you chose our property again.
2 night family trip Jul 18, 2013
A Traveler
US
5.0 / 5Outstanding
"wonderful place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
a great place to stay in the mountains (with stores and restaurants nearby); some minor maintenance needed (e.g., window blinds)
Genuine Hotels.com guest review
Response by Mountain Retreat Resort
Hi Kang Na, Thank you for reviewing your stay at Mountain Retreat Resort. We're thrilled you had a great stay. Come back to visit us again soon!
1 night family trip Jul 6, 2013
Kang Na
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
Very comfortable,spacious 2bdrm /21/2 ba condo. Air conditioner needed service (the fan mode functioned(compressor sometimes),but temp. was still okay. Mgmt did offer us a different unit,but we declined Pool & spa shut for remodeling,but we were able to use the huge pool at the Sequoia Woods Country Club,as well as the GORGEOUS uncrowded golf course just an easy stroll from our cabin. Their restaurant looked lovely, but we were there Mon - Thurs and it was only open Fri - Sun at that time of year.We will definitely be back .
Genuine Hotels.com guest review
Response by Mountain Retreat Resort
Dear Guest, Thank you for reviewing your recent stay at Mountain Retreat Resort. We're so glad you enjoyed the pool at the Sequoia Woods Country Club and the golf course on our property. We look forward to welcoming you back for another great stay again in the future!
2 night trip Jun 3, 2013
A Traveler
US
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Our stay at Mountain Retreat was fantastic, the condo was great and so very clean,and the front desk was great! We definitely will be coming back.
Genuine Hotels.com guest review
1 night trip Mar 21, 2013
A Traveler
US
5.0 / 5Outstanding
"Beautiful location, comfortable accommodations"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed for a weekend to be near the Sno Parks, and had a wonderful time. The beds were comfortable, the kitchen included all of the necessities and the outdoor decks on both levels were a pleasant surprise. For the price and location, I would highly recommend Mountain View Resort. Previous reviews mentioned a lack of toiletries, which seems to be correct. The bathrooms were stocked with soap and Toms of Maine deodorant, but no shampoo, conditioner or body lotion. Not a big drawback in my opinion, but you should plan to bring your own.
Genuine Hotels.com guest review
2 night family trip Mar 1, 2013
TJM24
US
3.0 / 5Good
"Cozy but dated"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
It was a very nice 2 bed condo that fit our two families very well. Layout of condo was very nice with two floors and 2.5 bathrooms. However, walls were very thin. Water heater was very small, as you got a cold shower if someone else flushed the toilet. The condo was very dated but clean. Kids enjoyed the sledding hill on the property, within walking distance from our condo.
Genuine Hotels.com guest review
2 night trip Jan 19, 2013
A Traveler
US
4.0 / 5Excellent
"Convenient getaway in Arnold"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
The size of the 2 bdrm condo was just right, and the kids loved the hill in sight for sledding. We wished the hot tub was available, but it is closed right now. The staff was friendly and the kitchen was neat and well supplied. If the pool becomes available we'd love to come back in the summer too.
Genuine Hotels.com guest review
2 night family trip Jan 19, 2013
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Great location, fantastic house, home from home."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great house basically clean but could do with a deep clean, windows in need of clean inside and out. Some large cobwebs but thankfully no large spiders. Pool was closed due to a problem for a couple of days whilst we were there but on last day when it did open was good enough. As we visited out of season (October) the place had a bit of a closed down feel to it such as unable to get a meal or a drink at the resort. However did enjoy our time here and would recommend a stay here to friends.
Genuine Expedia guest review
Response by Mountain Retreat Resort
Dear Guest, Thank you for your post. We are pleased you enjoyed our property. It's always great to know how much our guests enjoy our accommodations. We appreciate your recommendation and hope to welcome you back again, perhaps when the weather is a bit warmer!
Other trip Oct 30, 2013
A Traveler
GB

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Tienes que ir a conocer los árboles en Arnold!!!"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
El lugar donde está localizado el hotel es muy hermoso, y muy accesible a diferentes lugares de interes. Maravilloso tener tooooda una casa para la familia, pero me encantaría que hicieran las camas x mi sin cargo adicional y las alfombras estaban sucias. La atención fue muy buena y siempre nos orientaron muy bien.
Genuine Hotels.com guest review
2 night family trip Apr 4, 2015
Ricardo
MX
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night family trip Dec 13, 2014
Bixian
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Sep 2, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
3 night business trip May 24, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
3 night family trip May 8, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
Response by Mountain Retreat Resort
Thank you for reviewing Mountain Retreat Resort. We hope to welcome you back again in the future!
1 night business trip Feb 4, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Genuine Expedia guest review
Response by Mountain Retreat Resort
Dear Guest, Thank you for your 5-star rating of Mountain Retreat Resort. We hope to welcome you back again soon!
Other trip Jan 27, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night business trip Jan 18, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Genuine Expedia guest review
Other trip Dec 26, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Oct 5, 2013
Luc
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Aug 3, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night family trip May 11, 2015
Alice
AU
5.0 / 5Outstanding
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night family trip Apr 24, 2015
A Traveler
DE

TripAdvisor reviews for Mountain Retreat Resort

Overall rating:Based on 110 traveler reviews

Most recent traveler reviews:

Overall Rating
"TRAVELERS BEWARE! PROTECT YOUR POCKETBOOK! NO CHANGES/NO REFUNDS!"
05/18/15 Julie R Wyoming
We are a family who travels frequently. We live only a few hours from this location and were looking forward to our stay. Had things worked out differently they could have expected our business each year. It is extremely rare for me to need to cancel a reservation and I therefore used a booking service to book our stay (booking.com) A family situation arose that made it impossible to follow through with our plans and we made countless calls and attempts to amend our reservation. After 3 DAYS!! of unanswered phone calls from this hotel's "reservation service" and countless emails from Booking.com stating they could not get anyone to answer from the hotel's reservation service--we were finally informed (on the morning of the first night's stay!!)that this property was completely inflexible about allowing us to cancel or re-book at any time in the future. We were told we would be charged the entire bill of $321 for 3 nights stay even though we could not make the trip to Arnold. In all of our travels since my husband and I have been married (16 years) we have never once received such poor customer service, inability to get through to the reservation contact, and utter inflexibility of the property's reservation policies. We made it clear in the half dozen messages we left that we were more than happy to pay a penalty, even an entire night's stay or more for the inconvenience to the hotel---but really, $321 charged to a family who never even made it to the town. There are some very nice resorts not too many hours away in the nearby vicinity and we were able amend our reservation at the other one we had booked for our canceled Yosemite vacation and we stayed there at a later time (Sierra Nevada Resort & Spa--excellent customer service in Mammoth Lakes--Highly recommend--flexible--exceptional staff, willing to accommodate unexpected changes!). If you are going to Yosemite, take the extra travel time and stay at a property with managers who respect your finances, who invest in a reservation service that answers the telephone and returns phone calls, and who have an understanding that even the most diligent travelers may occasionally be given circumstances in their personal lives that make keeping a 3 night reservation impossible. I want to be clear that the lack of communication that occurred had nothing to do with booking.com. Throughout the ordeal we went through with our Mountain Retreat reservation, booking.com documented every phone call we made to them, and every call that they made to Mountain Retreat Resort's booking service in attempt to help us alter our reservation. We received emails from booking.com alerting us of each attempt to make contact with the hotel's reservation service. It was Mountain Retreat's reservation service that would not answer the calls and would not reply to messasges left. It was not until we got home and checked our bank statement that we found we had actually been charged $170, rather than the $321 we were told we would be charged for cancellation. This further exemplifies the hotel's lack of customer service and communication. They did not notify us that the charge had changed, no receipt, no phone call, no email, no text. Do yourself and favor, learn from my mistake. Do not book with this hotel. Stay somewhere with a functioning reservation service that answers calls, that respects your finances and communicates what charge they will be giving you when you are unable to keep a reservation. Better yet, stay anywhere else!! No one needs to lose money on canceled hotels when so many others nearby are so willing to keep customers happy and coming back year after year by charging a reasonable penalty or amending a reservation.
Overall Rating
"Mt. Retreat is the Best!!"
05/05/15 Donna B Castro Valley, California
I have been a timeshare owner at Mt. Retreat since the facility was built. Between my family and friends, we own 6 individual weeks at this wonderful get-away. The staff is extremely accommodating and friendly. The units are comfortable and well-stocked. I love coming to this resort at least 2-3 times per year. There are some excellent restaurants in the area (Soldier's Daughter and Serafina are my favorites). The shopping in Murphys is wonderful. Susan and Jeff at Shirt Tales have become close friends. As one other reviewer mentioned, the beds in the units are about the most comfortable I have ever slept in. I must agree with the reviewer who was disappointed that the pool and hot tub close so early. They used to stay open until 10:00 p.m. and that was very convenient to take a swim or relax in the hot tub before turning in for the night. Their current closing time of 8:00 p.m. does not allow for evening enjoyment, as it is too close to the dinner hour for me. The drive to beautiful Lake Alpine is fun and the lake itself is a great place to have a picnic. All in all, I love Mt. Retreat and will continue enjoying the resort for many more years.
Overall Rating
"Nice Resort close to Big Trees State Park"
04/12/15 NaotaJP Omaha, Nebraska
We stayed in Calaveras Condo #14. Everyone has stated these condos need updating but we found it very nice. The beds were out of this world comfortable! Each bedroom upstairs had it's own balcony which was nice. There is a main bathroom upstairs and the bedroom with the king bed had it's own bathroom as well. The king bedroom also had a tv while the queen bedroom did not. There is another bathroom on the first floor and two pull out sofas. The kitchen is nice and roomy and plenty of space to work. This condo had a fireplace which was nice to use every evening. The staff were friendly however when we checked in my son-in-law inquired about a good fishing area. The staff person told us about a spot 16 miles from the resort. However, after driving there one afternoon we found it was closed and wasn't open for the season yet. That was quite disappointing we had to go on a wild goose chase. So do check on these things ahead of time and don't rely on the resort staff for this info. The resort provided a very nice pancake breakfast one morning which was really appreciated. The only other recommendation I have for this resort is to have the pool open until 10pm. They closed it at 8pm every night. There's not much to do this time of year up there and it would have been nice to be able to take advantage of the pool and hot tub had it been open longer. After we hiked during the day, made dinner in the condo it would then be too late to go to the pool or hot tub because they closed it so early. That was quite disappointing. Overall this resort was very nice with the exception of those two things mentioned above.
Overall Rating
"Recovery from fire going well"
03/31/15 Georgia S Auburn
We have been here a number of times and it is better than ever. The rebuilding of the clubhouse damaged by a fire and includes the indoor swimming pool, exercise room, pool table area, business center, lobby and family area has made the resort more enjoyable than ever. The photo is of the family area above the indoor pool. It was ice cream social night and the staff was fantastic making our stay all the more enjoyable.
Overall Rating
"Mountain Paradise"
03/27/15 Mike L Monmouth, Oregon, United States
We have stayed here about 7 times, although this is the first time in 8 years. Every time has been great. The resort has all 2 bedroom condos with fully stocked kitchens. There are activities during the week that the kids love as well as an indoor pool, spa and sauna that are great. There are almost many things to do in the area like: the Big Trees State Park, Columbia State Park, a railroad museum, a few different caverns and many others. The staff at the resort has always been the best every time we have been here. I am very glad we were able to make it back here after such a long time away.
Overall Rating
"Beautiful Resort in the Mountains of California"
03/26/15 Laurie G Gaston, United States
We stayed here in March. The resort is beautiful. It has a wonderful pool, spa, and game room. There are plenty activities to do close to the resort. The rooms are big and spacious for large families.
Overall Rating
"Beautiful Resort"
03/22/15 Ben B Wichita, Kansas
If you're looking for a getaway that allows you to totally escape the city, this is your place. Using Mountain Retreat as a base camp, we hiked 8+ miles in Big Trees, zip lined and rappelled at Moaning Cavern, spent a few days in Yosemite, and even drove back to San Francisco for a night, but in the midst of our schedule we spent almost every night in the hot tub or pool, took advantage of the Manger hosted pancake breakfast, and simply enjoyed the beauty of the resort from our back patio. The Front Desk Staff is delightful and full of rich information to allow you to experience Calaveras County and more. The resort is beautiful!
Overall Rating
"Needle in a haystack for the Bay Area"
03/18/15 wndigirlR Dublin, California
I didn't want to review this place because I don't want anyone to know about it & book it all, it's so perfect! The staff is insanely nice, the units are big and I can't even say enough about it (you know what I mean if you live in the bay area). I have told a few people about it and they already have booked it. Short drive from Bay Area. Indoor pool/hot tub very cleanly kept. If you need barbecue tools they have them available for your grill. 2 balconies in the unit as well as kitchen is perfectly sized. Hints: Bring your own tinfoil, ice, etc. as only basic utencils are stocked in the kitchen. Drawbacks: Check out time is too early We cant wait to return & already have it scheduled!
Overall Rating
"Great Resort"
03/04/15 EverettRussell Stockton, California
We stayed here for the first time this year on our ski trip we only stayed one night but was totally impressed with the whole resort. We are already planning another trip to the resort for a four day weekend. You get so much for the price Wich is very reasonable. Can't say enough good things about this resort.
Overall Rating
"Mountain Retreat a treat"
02/28/15 Sheryl L
Always look forward to staying at this resort. The resort is located next to the Sequoia Woods County Club and nestled in by evergreen trees. The units are comfortable and spacious for family and friends to stay or visit with us (sleeps up to 8). Has amenities we appreciate such as a washer and dryer, fully equipped kitchen, plenty of towels and linens and free Wi-Fi. The units are very clean and maintained however the furnishings and decor could be updated. The beds are comfortable to sleep in. Weather permitting you can enjoy sitting at a table on your private balcony to enjoy the smell of the fresh air while listening to the chirping of birds. There are barbecue grills centrally located outside the units for cooking up a meal. The resort lobby and recreation area are such a nice treat for guests. There is an indoor swimming pool and hot tub, sauna, gym, pool table, theatre room, computers/business office equipment, etc. and a kitchen area host to a free pancake breakfast and ice cream social for guests once a week. The staff are friendly and tend to your needs very quickly. Arnold is a quaint little area with a few good restaurants and some shopping. Have enjoyed Sequoia Woods Country Club restaurant for dinner, visiting the nearby Calaveras Big Trees State Park, wine tasting in Murphy's and Bear Valley Ski Resort.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews