All hotels in Santiago, Chile
1 room, 2 adults
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Merced 562, Santiago, Region Metropolitana, 8320148, Chile, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.7 / 5Good

Score breakdown (from 58 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    3.4
  • Comfort
    4.1
  • Condition
    3.9
  • Neighborhood
    4.0
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5.0 / 5Outstanding
"In the heart of the city."
Right in the heart of the city.
Genuine Hotels.com guest review
3 night business trip May 18, 2015
A Traveler
US
3.0 / 5Good
"Good Value"
I stayed here for two nights when I first arrived in Chile to look into teaching English here. The room, a small one bedroom or more like a large studio, was comfortable though somewhat cramped, kind of classy, and in good condition, except for the worn out love seat in the living room area. Strangely missing were kitchen towels, and any kind of complimentary tea or coffee, etc, like you'd get almost anywhere, as well as a desk or writing area. Also, the office person reresenting the rentals just didn't want to be there, and made an effort to talk as little as possible--getting info, like about wi-fi (which was pretty good), was like the proverbial "pulling teeth" experience. Oppositely, the three people there when I checked out were overwhelmingly helpful. This is a mix of permanent residents and temporary rentals in a huge complex, and the people living there were as polite and pleasant in passing as could be, always saying "good day,"good-nite," or "ciao," but not intrusive. The location is excellent, in a clean area with plenty of food and shopping options right there or very near; transportation is close, too. The bed and bedding were in good condition, making for a good night's sleep. All in all, I'd recommend this place for a few days or so, maybe a week, but I'd miss a desk/work area beyond that. It's a good value for the sale price I paid ($50/night total.)
Genuine Hotels.com guest review
2 night business trip Feb 27, 2015
A Traveler
US
4.0 / 5Excellent
I was surprised to find out that this place was an actual condominium with families and travelers cohabiting together. The condo has a great view of downtown from the rooftop, where there is also a swimming pool which the front desk forgot to mention. The rooms are small but have everything a single guy or a couple may want. Kitchenette, microwave, fridge and cookware. There is a supermarket next door that is convenient if you wanted to cook breakfast or whatever if on a tight budget. The location is perfect if you want to explore the downtown area. Plaza de Armas, la moneda, catedral, etc are all walking distance. As well as Bella vista where there is a pretty fun nightlife. One thing I found annoying tho was the cleaning staff that made a lot of noise. It's pretty rough if your trying to sleep after loosing 5 hours coming to Chile. In all, I was satisfied.
Genuine Hotels.com guest review
1 night trip Jan 2, 2014
A Traveler
US
5.0 / 5Outstanding
Excellent service and support in getting transportation to the airport.
Genuine Hotels.com guest review
3 night business trip Sep 4, 2013
A Traveler
US
4.0 / 5Excellent
"Close to Everything"
I got a neat one bedroom condo in a condo bldg. so I felt like I moved to Santiago for 3 nights. The bed was great and the place was very quiet. It is only 4 blocks from the Plaza de Armas, an easy walk to Bella Vista and I even walked back from Barrio Brasil. One note, from the US the flight gets in about 8:00am, take the Centrobus to Pajaritas Metro (total cost $4.00) and you get to the hotel by 10:00am. The Hotel charges $30 for an early check-in. I paid. Right next to condo bldg. is a nice supermarket for food, wine and beer, etc.
Genuine Hotels.com guest review
3 night trip Jun 5, 2013
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Nice apartment in the heart of downtown"
Very convenient location close to Santiago sights, museums and shopping. Fully equipped kitchen and supermarket next door, several nice restaurants in the immediate vicinity. 24/7 reception operated out of an apartment, making it a little harder to access than that of a regular hotel.
Genuine Expedia guest review
Other trip Aug 18, 2015
Evan
CA
4.0 / 5Excellent
"modern and central"
the apartment is very modern, central of Santiago. nice hot shower and warm heater. the area is ok, I think you a situated in an asian influenced area with lots of Asian take out food.
Genuine Expedia guest review
Other trip Jun 18, 2015
michael
AU
3.0 / 5Good
"No Good front desk , or costumer service."
There was no One to request to activate the hearter, we need it the safe lock And was closed, no Good customer service At all.
Genuine Hotels.com guest review
4 night business trip Jun 9, 2015
roberto
MX
2.0 / 5Fair
"Avoid arriving before 3pm"
The hotel operated within Infinito Condominium with apartment spanning across 4 towers on different floors. Each apt door is controlled via door pin pad. You don't need to inform Reception (Tower A, Room 822) when you check out (latest 12nn). Hotel will assume you check out at 12nn and the housekeeping starts only after that. Hence check-in time is strictly after 3pm. Therefore, if you arrive earlier, no room is available for you. Wifi is good. Pots, pans, cutlery, Microwave over, gas stove and fridge provided. Would be perfect if washing machine is included as well. Lack of dish washing liquid in the kitchen. The apt I got has faulty lights not fixed. The hotel overcharged me initially. I booked via www.hotels.com and usually I pay in my home currency via credit card charged to hotels.com. However, for unknown reason www.hotels.com allow this apt to directly charge my credit card which resulted in the overcharging and in USD instead of my home currency. hotels.com still have not response to me as why this is happening. If you stay there, watch out for the amount the apt directly charged to your credit card.
Genuine Hotels.com guest review
2 night romance trip May 29, 2015
A Traveler
SG
4.0 / 5Excellent
"Very comfortable stay."
The room was very clean, bed was comfortable. Functional kitchen and bathroom, excellent Wifi and Air Conditioning. Nothing to complain about the room we stayed for 3 nights. Supermarket nearby and walking distance to everything in central Santiago. There is room cleaning service daily, we are very happy about that.
Genuine Expedia guest review
Other trip Feb 10, 2015
Zhu
CA
5.0 / 5Outstanding
"Good apartment at a great price"
Good apartment in a good location at an excellent price. It was difficult to find the at first due to the absence of signage at street level. Nonetheless, would recommend.
Genuine Hotels.com guest review
Response by Santiago Suite Apartment
We hope to see you again. Do not hesitate to booking with us again. regards Santiago Suite
2 night romance trip Dec 10, 2014
Darren
GB
3.0 / 5Good
"Very cheap but poor bed"
Apartment in need of redecorating and additional items in the kitchen eg soap and tea towels. Couldn't access the gym and difficult to understand check in, how to find facilities in the block etc - could benefit from instruction cards Good location and cheap.
Genuine Expedia guest review
Other trip Feb 8, 2014
A Traveler
GB
3.0 / 5Good
"Cheap, has the basics"
Pros: cheap, meet basic requirements, in down town , right next to supermarket, got hair dryer Cons: no toiletries, dusty, within an estate of apartments, reception not at front door, very limited service, not well maintained
Genuine Expedia guest review
Other trip Oct 31, 2013
J
AU

The following reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Respa piilossa 8. kerroksessa"
Hotellia oli todella vaikea löytää. kadun numero oli näkyvissä suljetun, vartioidun portin yläpuolella, mutta ei hotellin nimeä. Portinvartija (ei puhunut englantia) neuvoi sisäpihalle, hissillä 8. kerrokseen ja sieltä rappukäytävässä, summerin takana oli pieni hipne, joka toimi respana. Kaikki systeemit olivat todella kotikutoiset. Huone sinänsä siisti ja ilmastointi toimi.
Genuine Hotels.com guest review
2 night romance trip Jan 14, 2016
Susanna
FI
4.0 / 5Excellent
"Cerca de todo"
Una muy cómoda y confortable estadia. Lugar estratégico para hacer compras y paseos.
Genuine Hotels.com guest review
3 night trip with friends Jan 6, 2016
GRACIELA NOEMI
AR
3.0 / 5Good
"Más o menos"
No es lo que muestran en la publicidad en la Web
Genuine Hotels.com guest review
2 night trip Nov 29, 2015
Ima Yaneth
CL
5.0 / 5Outstanding
Fomos atendidos com muita cortesia. A localização é ótima.
Genuine Hotels.com guest review
3 night romance trip Nov 10, 2015
luciano
BR
1.0 / 5Poor
"Desapontamento"
Não consegui me hospedar no Santiago Suíte Apartament. Aparentemente usaram minha reserva por eu ter chego as 23:30 mee causando desconforto e gastos desnecessários. Alegam que hotéis.com sempre trás problemas com reservas para eles. Gostaria de poder contar os detalhes pessoalmente para a Hotéis.com para esclarecer o que aconteceu.
Genuine Hotels.com guest review
5 night trip Oct 23, 2015
Carlos
BR
3.0 / 5Good
"muy buena ubicación, tranquilo el lugar."
Solo haría un comentario: al llegar me dieron una habitación distinta a la solicitada. Yo había reservado un Loft y no me lo dieron. Como me resultaba igual de cómoda lo acepté, ya que estábamos muy cansados.
Genuine Expedia guest review
Other trip Oct 17, 2015
A Traveler
AR
4.0 / 5Excellent
"Excelente alojamiento"
Me pareció una excelente opción de alojamiento...lo que si me pareció negativo fue el hecho de no informar que la piscina estaba en mantenimiento. Pese a llamar de manera previa a mi llegada específicamente para inquirir detalles del uso de la piscina
Genuine Hotels.com guest review
1 night romance trip Oct 2, 2015
Daniel
CL
1.0 / 5Poor
"Tivemos que procurar outro hotelaria"
Não foi possível nos hospedar neste hotel pois não havia água no prédio, ou seja, tivemos que procurar outro hotel assim que chegamos em Santiago. Obrigada
Genuine Hotels.com guest review
2 night romance trip Jul 17, 2015
Juliana
BR
5.0 / 5Outstanding
"perfecta estadía"
Hostal muy limpio, el personal amable y muy bien ubicado.
Genuine Hotels.com guest review
2 night business trip Apr 17, 2015
A Traveler
CL
5.0 / 5Outstanding
"Hotel ótimo, bem licalizado, excelente!!!"
Estadia perfeita, apart confortável, equipado, limpo e muito bem localizado.
Genuine Expedia guest review
Other trip Jun 28, 2015
Karla
BR
3.0 / 5Good
"Janela que não fecha."
Apart hotel confortável. Tive problemas com a janela que não fechava, e era possível acessar o meu apto pelo jardim interno do edifício, onde frequentemente havia movimento de pessoas. Só consegui trocar de habitação no terceiro dia, depois de várias reclamações e promessas não cumpridas de que iriam consertar a janela.
Genuine Hotels.com guest review
5 night trip May 24, 2015
Marcielen
BR
4.0 / 5Excellent
"ótima localização"
Foi muito boa. O apartamento é bem completo, ótima localização, conseguimos fazer muita coisa a pé.
Genuine Hotels.com guest review
4 night romance trip May 26, 2015
Solange Cristina de
BR
4.0 / 5Excellent
"très bon rapport qualité prix"
Santiago Suite appartement est un bon compromis a Santiago, les appartements proposent tout le confort avec une cuisine bien équipée et une vraie chambre. La résidence est sécurisée. Néanmoins, des travaux juste derrière la résidence étaient un peu bruyant en journée. L'appartement était de bonne facture mais certains petits détails (trou dans le canapé, poignée de placard cassée) mériteraient d'être amélioré.
Genuine Hotels.com guest review
2 night romance trip May 11, 2015
Audrey
FR
5.0 / 5Outstanding
"Muito bom!"
Fui em ferias e gostei muito. Nao tive nenhum problema. Boa limpeza boa localização e bem equipado.
Genuine Hotels.com guest review
5 night trip May 6, 2015
Venilton
BR
4.0 / 5Excellent
"Buen servicio y atención"
Bastante cómodo y buena ubicación
Genuine Hotels.com guest review
6 night business trip May 3, 2015
A Traveler
CL
4.0 / 5Excellent
"Sin cochera disponible"
Todo bien en general, pero cuando llegamos, a pesar de que habíamos reservado con cochera, no había disponible ninguna cochera. Tuvimos que dejar el auto en un estacionamiento de la esquina que nos cobraron el doble. Sí destaco la atención excelente de la Srta. que nos recepcionó, creo que se llama Valeria. El departamento muy cómodo.La piscina no es temperada.
Genuine Hotels.com guest review
Response by Santiago Suite Apartment
Estimado Cliente, Agradecemos su comentario y esperamos que en una próxima oportunidad no dude en volver a hospedarse con nosotros Saludos Cordiales Victoria Bernal Administracion santiago Suite
3 night family trip Apr 30, 2015
Andrea
AR
5.0 / 5Outstanding
"Apart com ótima localização"
Localização muito boa. Funciona como um apart hotel. O local é espaçoso e tem bons restaurantes perto, além de supermercado grande do lado e estação de metro a um quarteirão. Recomendo!
Genuine Hotels.com guest review
6 night romance trip Apr 19, 2015
A Traveler
BR
5.0 / 5Outstanding
"Excelente!"
O flat era bem equipado. Com localização excelente (acho que melhor impossível), pra quem vai turistar msm...duas estacoes de metrô bem próximas...restaurantes e supermercados perto tb. Recomendo dmais...vlw
Genuine Hotels.com guest review
6 night romance trip Mar 18, 2015
EVERALDO
BR
3.0 / 5Good
"アパートの一室"
一般のアパートの何室かを管理会社がアパートホテルとして管理しているため、入り口の管理人がホテルフロントスタッフに電話で連絡をして ホテルスタッフが迎えに来たが、なかなかスタッフに繋がらないので 入り口で随分と待たされた。またフロントとの連絡は 内線ではなく外線。フロントの情報も少なく 慣れていないと使いにくい宿。内部は清潔で調度品も揃っているので 長期利用には良い。
Genuine Expedia guest review
Other trip Mar 21, 2015
わか
JP
5.0 / 5Outstanding
"Ótima Localização"
O apart. fica no Centro de Santiago, próximo a restaurantes, aos pontos turísticos que dá para fazer todos ali do centro a pé, para outros bairros fora de Providência por exemplo, fizemos em 15 minutos caminhando, curtindo a paisagem que tem por todo lado, praças lindas e boas para tirar fotos, além disso, o apart é vizinho de um mercado, onde pudemos efetuar compras sempre que necessário. Duas estações de metrô próximas, que te permite andar por todas as estações de forma rápida e prática,o que ajuda na locomoção para outros pontos turísticos que estejam fora do município de Santiago. Tivemos oportunidade de andar a noite (22h30), ficamos um pouco cautelosos, mas nada ocorreu. Almoçamos e jantamos na região nos primeiros dias, em outro fomos de metrô no shopping e depois no bairro Bella Vista. Também, na Calle Herfanos, é possível contar com uma casa de cambio, que facilita a troca de dinheiro durante a semana e quando necessário. Bem aconchegante, possuía tv a cabo e na parte do quarto (duplex), um espaço só para a cama e um closet deixando as roupas e malas bem organizadas. O Banheiro é bem grande, no nosso tínhamos banheira, mas não conseguimos utilizá-la.
Genuine Expedia guest review
Other trip Mar 12, 2015
Debora
BR
4.0 / 5Excellent
"Hotel muito bem localizado"
É um flat alugado dentro de um prédio residencial. Várias empresas possuem apartamento para alugar lá. A localizacao é excente, vizinho à supermercafo e perto de vários pontos turísticos. O quarto atendeu bem às expectativas.
Genuine Hotels.com guest review
4 night romance trip Feb 8, 2015
A Traveler
BR
3.0 / 5Good
"Bom custo benefício"
Ótima opção para quem passa o dia turistando e só precisa de um local confortável para dormir. Além de estar a 1 quarteirão do metrô, fica localizado no centro de Santiago, perto de vários pontos turísticos. Recomendo!
Genuine Expedia guest review
Other trip Feb 17, 2015
A Traveler
BR
4.0 / 5Excellent
"Conforto e ótimo Wifi"
Quarto confortável e ótima internet.
Genuine Hotels.com guest review
3 night trip with friends Feb 6, 2015
Leonardo
BR
5.0 / 5Outstanding
"excelente ubicacion"
Fue fabulosa el hotel es re lindo y tiene todas las comodidades
Genuine Expedia guest review
Response by Santiago Suite Apartment
Agradecemos su comentario y esperamos que vuelva a preferirnos en una nueva visita a nuestro país. Cordialemte Santiago Suite
Other trip Jan 29, 2015
Lore
AR
4.0 / 5Excellent
"bueno"
buena ubicacion, es un depto acogedor
Genuine Hotels.com guest review
Response by Santiago Suite Apartment
Juan Carlos Gracias por hacernos ssaber su opinión. Esperamos verlo en una nueva próxima oportunidad de estadía con nosotros. Atentamente Santiago Suite
4 night business trip Jan 12, 2015
juan carlos
CL
1.0 / 5Poor
"Mala experiencia con ellos"
Lamentablemente hemos tenido una muy mala experiencia desde el día de la recepción. La madrugada en que llegamos nos atendió una persona que no saludo, ni tuvo respuestas ni las formas de trato adecuadas.Luego nos indicó que no había control remoto del aire acondicionado (como si pudiera funcionar en forma manual, lo cual no era cierto) finalmente nos dijo que la reserva era por 7 días pero si queríamos irnos antes podíamos indicarlo al día siguiente. Al día siguiente, salimos temprano y vinimos a las 7.30 de la tarde y la habitación estaba bloqueada. Al ir al counter esperé 20 minutos, no había nadie, y cuando finalmente apareció el encargado y le reclamé, me dijo "estaba haciendo otra cosa!", luego me quiso cobrar los 7 días porque mi tarjeta no pasó y por eso nos bloquearon. El problema es que nadie nos dijo que iban a pasar la tarjeta y aún así tampoco nos avisaron por email que ibamos a encontrar la puerta bloqueada o que hubo un problema con el pago para ver cómo resolverlo, simplemente nos dejaron afuera. Finalmente hay problemas como que el aire acondicionado gotea, la nevera de la refrigeradora está sin mantenimiento llena de hielo, no hay papel higénico de repuesto etc.
Genuine Hotels.com guest review
7 night business trip Jan 12, 2015
A Traveler
PE
3.0 / 5Good
"Mi vista a Chile"
El hotel es bueno, en relación al precio. La cama que me toco muy mala, se sentian los resortes, el foco en el baño estaba quemado, la zona no es la mejor pero queda todo relativamente cerca, la ventaja es que tiene refrigerador, cocina, cable y aire acondicionado. La gente del hotel muy gentil y muy honrada.
Genuine Hotels.com guest review
2 night business trip Jan 12, 2015
daniel
EC
4.0 / 5Excellent
"appartement superbe, avec vue sur le chantier"
dommage, l'appartement donnait sur un gros chantier de construction
Genuine Expedia guest review
Other trip Sep 21, 2014
doum
CA
4.0 / 5Excellent
"Ótima localização"
Como viajamos de carro, a localização central do hotel foi excelente, podíamos sair de carro ou a pé, fizemos muitos passeios, sem qualquer dificuldade, tudo fica bem perto, mercado, padarias, cafés, restaurantes, e a maioria dos pontos turísticos do centro pode-se chegar caminhando.
Genuine Hotels.com guest review
10 night family trip Feb 9, 2014
Robenildo Viana
BR
4.0 / 5Excellent
"lägenhetshotell - enkelt och billigt"
Centralt lägenhets hotell, alldeles i närheten av shopping gatorna. Utrustat med kök och enkel service/redskap, ingen vinöppnare, brödkniv, skärbräda o.d. Städning inkl. diskning varannan dag. Det finns ett litet gym, man skall be om nyckel i receptionen. Det enda negativa är att personalen inte talar engelska, det fanns en receptionist men hon kunde bara ett fåtal ord.
Genuine Hotels.com guest review
1 night trip Nov 15, 2013
A Traveler
SE
4.0 / 5Excellent
"très bon rapport qualité prix"
Très plaisant
Genuine Hotels.com guest review
2 night family trip Oct 15, 2013
David
FR
5.0 / 5Outstanding
"Confortable"
Exelente lugar, muy limpio, habitaciones con exelente imobiliario, muy preocupados por tu comodidad y tu estancia. recomendable 100%.
Genuine Hotels.com guest review
1 night trip Sep 6, 2013
A Traveler
CL
1.0 / 5Poor
"PESIMA EXPERIENCIA"
Nunca nos cambiaron las toallas, no ponen jabon o shampoo, tuvimos que comprar nuestro propio papel higienico, no funciona el teléfono aunque ofrecieron repararlo, los controles remotos estaban sin baterías, nunca lo solucionaron, no te dan ni un adaptador para los enchufes tipo americano, ponen un equipo de audio que tampoco funciona, la cocina no tiene implementos.el trato del personal es pésimo.
Genuine Expedia guest review
Other trip Jul 21, 2013
A Traveler
ES
4.0 / 5Excellent
"Me encanta este sitio."
Este sitio queda en una ubicacion perfecta, cerca del Metro Bellas Artes, zona de buen acceso, supermercado en la planta baja (vino economico) es una muy buena opcion de negocios.
Genuine Hotels.com guest review
6 night business trip May 5, 2013
A Traveler
EC
4.0 / 5Excellent
"Ótima localização"
Próximo à Rua José Victorino Lastarria, aos principais pontos históricos da cidade: Plaza de Armas, Palácio de La Moneda, Catedral, Museus, cerro Santa Lucía... Também fica perto do Pátio Bellavista e tem um supermercado ao lado, o que torna tudo muito prático. O apartamento é agradável e limpo. Recomendo.
Genuine Hotels.com guest review
7 night romance trip Feb 26, 2013
Rafael
BR
3.0 / 5Good
Genuine Hotels.com guest review
2 night trip Jan 30, 2014
A Traveler
CA
4.0 / 5Excellent
Genuine Hotels.com guest review
3 night trip Dec 22, 2013
A Traveler
CA
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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