"Quick Get Away"
This area is still a little risky at nightGenuine Hotels.com guest review
Response by Four Points by Sheraton Houston Hobby Airport Thank you for your comments. Our proximity to the airport is definitely a gift and a curse, but we are happy to hear that you enjoyed your stay.
We picked this hotel because it was pet friendly. Made reservation and verified pets are ok. When I checked in, all ththe employees were standing around and it took awhile before I was helped. When I came back in with my dog, I was told there was an additional charge. I paid it, yet let them know I wasn't informed there would be an additional charge […] when Made my reservation. At 7pm, we ordered room service and was told it would take 15-20 min. An hour and a half later, our food finally arrived. One of the plates was wrong and the soda was completely flat. By this point we were so hungry and didn't want to wait another hour for it to be fixed. Definitely wouldn't recommend this hotel to anyone. Read moreGenuine Hotels.com guest review
Response by Four Points by Sheraton Houston Hobby Airport It appears that we did not meet your expectations during your last visit. It appears that from the beginning our communication was not up to par. I assure you that we have discussed your situation and have put measures in to practice to make sure this does not happen in the future.
My room was on first floor and next to the door, everybody was in and out and made noisy, plus, I could hear people walk around on the second floor, couldn't sleep well.Genuine Hotels.com guest review
Response by Four Points by Sheraton Houston Hobby Airport I was saddened to hear about your recent stay with us. I will share your comments with the team and I assure we will make every effort to correct the situation. Your feedback also allows us to be extra sensitive to guest staying in this area of the hotel to prevent a repeat experience. Thank you again for your time.
"Sedgewick Greets you with a Smile!!"
Sedgewick at the Front Desk was amazing!! Such a great personality to have upon checking in!Genuine Hotels.com guest review
Response by Four Points by Sheraton Houston Hobby Airport Cedric will be happy to hear that he was successful in his attempt to provide excellent service. I will share your comments with him and the rest of the team. Thank you for your business and for taking the time to provide your feedback.
Cedric checked my family and I in. He gave us great customer service. He was even nice to our six year old son. My family really enjoyed the suite. It was very neat and spacious. We will difently return. 6 starsGenuine Hotels.com guest review
Response by Four Points by Sheraton Houston Hobby Airport Happy to hear that you enjoyed your stay with us. We appreciate all of our guests, no matter what height. I will be sure to share your comments with Cedric and the rest of the team. We look forward to your next stay with us.
"overnight before flight"
GREAT! Staff was over the top helpful. Would recommend using their shuttle services which are not just to and from airport.Genuine Hotels.com guest review
"Passing through Houston"
It was very quiet and the staff was very friendly and accommodating. I will stay here again when I come back in town.Genuine Hotels.com guest review
Response by Four Points by Sheraton Houston Hobby Airport We appreciate your feedback and look forward to your next stay. Your business is appreciated.
This was the first time I've stayed at a 4 Points property. While the stay was just overnight, I was very impressed with the room & hotel in general. The bathroom looked recently renovated, but I was told it was not. They really keep things clean! The bed and linens were SO comfortable. Great staff and appreciated the airport shuttle service.Genuine Hotels.com guest review
Response by Four Points by Sheraton Houston Hobby Airport Thank you for your kind words. I will certainly share them with the team. We are really proud of the job that our housekeeping staff does everyday. The goal of every property is to provide their guests with a clean and comfortable room and it appears that we accomplished that for you. Thank you for your business and we look forward to your next visit.
Room had a bad smell like unclean person. Had housekeeping spray in room. A relatives room had the same bad smell. Good location central to places. Give it about 3.9 rating. No fridge or microwave like i had at another four points that week.Genuine Hotels.com guest review
Response by Four Points by Sheraton Houston Hobby Airport Chris, Thank you for taking the time to provide your feedback. We consider it a critical part of our success. I will review your comments with the team and we will get right to work on correcting the deficiencies. All of our rooms feature microwaves and refrigerators, so it was troubling to learn that your room did not. This is something we will correct immediately.
Conveniently located near airport. Staff did an excellent job at locating a restaraunt after many were closed in the area. Sheets were rough but overall I would go again. Cedric was a great front desk rep as well as the bartender that found me the restaurant.Genuine Hotels.com guest review
Response by Four Points by Sheraton Houston Hobby Airport Being a very short distance to the airport is definitely a top selling point of ours. I will share your compliments with Cedric and the bar staff, as i am sure he will be pleased. We look forward you your next visit, and thank you again for taking the time to respond.
One of the best deals I've gotten. Super clean and comfortable hotel.Genuine Hotels.com guest review
Response by Four Points by Sheraton Houston Hobby Airport Thank you for your kind words. I will share your sentiments with the team, and we look forward to your next visit.
Good road warrior placeGenuine Hotels.com guest review
Response by Four Points by Sheraton Houston Hobby Airport We love our road warriors. It’s nice to hear great things from individuals who spend the majority of their nights away from home. If anyone knows a great place to stay, it would be those individuals. We thank you for your comments.
The staff and room were excellent. The location was easy to find and close to everything you need, or think you need. I definitely would stay again.Genuine Hotels.com guest review
Response by Four Points by Sheraton Houston Hobby Airport We are happy to hear that you enjoyed you stay. I will share your comments with the team. I really appreciate you taking the time to share about your experience.
Great place to stay. Clean hotel. Only negative in my opinion is that the sheets were a little rough and the floors in the lobby looked a little dirty due to the style of them. But overall great place to stay.Genuine Hotels.com guest review
Super friendly staff. Easy to get to the hotel. Very Clean. Beds were really comfortable. No issues at all! Will stay here when I go to Houston!Genuine Hotels.com guest review
Great staff !Genuine Hotels.com guest review
there was a problem in the bathroom---small ants i reported it to the dest clerk.he gave us another room.that was very niceGenuine Expedia guest review
I was told when I booked that the restaurant was open for lunch. It was not..the bar and restaurant did not open till 5 PM.Genuine Hotels.com guest review
Star share was an exceptional front desk clerk. She gave me all the info I needed on places to dine.Genuine Expedia guest review
"Great staff attitude"
Very friendly place with great people.Genuine Hotels.com guest review
This hotel is very nice. Our room was large and extremely comfortable. We choose this hotel because it offered transportation to the airport and parking while you were away. We thought it would be convenient and we would save money on parking to offset the cost of the room. However, there is a fee to leave your car (which no one told me), so don't plan […] on saving money that way. Also, I was told at check-in that all I needed to do was arrive downstairs 10 minutes before I wanted to leave. When we arrived downstairs, we were told that the big van had no gas and because we had 4 people with 5 suitcases that we would have to be brought in two groups in the small SUV which would take an extra 20-30 minutes. Very disappointing and not what you want to hear at 6:00 in the morning when you are trying to catch a flight!!! Read moreGenuine Hotels.com guest review
"A great stay"
It was clean, the hotel staff was nice, and the location was great for usGenuine Hotels.com guest review
Great experience. Facility and staff was wonderful from start to finish.Genuine Expedia guest review
The stay was great no problems and everything was cleanGenuine Hotels.com guest review
The front desk clerk that checked me in was outstanding. Customer service is 2nd to none. He made my stay enjoyable after driving 16 hours from nebraska. I checked in on the 13th around 930 pmGenuine Hotels.com guest review
"Loved this hotel"
I really enjoyed staying at the four seasons.. The rooms were nice and ranGenuine Hotels.com guest review
"Good hotel to stay at in Houston, Texas"
The most pleasing part of our 1 night stay was interacting with the night manager, Matthew. He was personable, friendly and assisted us in numerous ways.Genuine Expedia guest review
"Excellent location to stay"
By far one of the best locations I've ever stayed at. The front desk took care of a minor mix up with my booking before I even knew there was an issue, and when I asked about locations to do some shopping, the desk clerk provided more locations to shop at than I could keep up with. And when asked about locations to go eat, the desk clerk responded the […] same. The only minor issue I found was a stain on the ceiling that appeared to be water damage. But considering the hotel was doing renovations, I'm willing to bet it's on their punch list. All in all, a great stay...and the bed was AWESOME to sleep in. Read moreGenuine Hotels.com guest review
"Very nice room"
Did not go down for breakfast but the room was very niceGenuine Hotels.com guest review
Ok. Thank you. Only writing more because the system will not accept my review whit what I have written so far. Just ok.Genuine Expedia guest review
Our room was very comfortable. The bed was cozy and the decor pleasing. You can hear the interstate in your room but that is really unavoidable for the location.Genuine Expedia guest review
Response by Four Points by Sheraton Houston Hobby Airport Thank you for your review we appreciate the positive feedback and surely if we could control the highway noise we would!
Booked for 3 night stay; Upon arrival checked into room without issue only to find out that no hot water available in room. Staff moved us to another room but the door would not lock and the drapes could not be closed. Staff resolved drapes but could not fix the door lock. After a while, staff moved us into third room - all OK in that room. Staff was […] courteous, thoughtful and sensitive to issues - appears that quality inspections and/or maintenance improvements are in order. Read moreGenuine Hotels.com guest review
Response by Four Points by Sheraton Houston Hobby Airport Although, my front desk agent passed on every issue you encountered and made sure maintenance fixed the following day, I am sorry that you had to experience so many room moves. He indeed was disturbed there wasn't much he could do but I do hope you enjoyed the complimentary beverages as small token. Thanks again for your feedback.
Stuck here on missed connection so I was just looking for something close to the airport . I wish I would have had more time - big room and the most comfortable bed I've slept in in months ! Pleasantly surprised at this hotel - the restaurant closed at 10 & I really didn't want to venture out after a long day of delayed travel - but overall .... Fantastic […] !!! Read moreGenuine Hotels.com guest review
Response by Four Points by Sheraton Houston Hobby Airport Great to hear that although you day did not end as planned we were able to make your stay pleasant. Next time you in Houston on a lay over stop by and see us again :-)
"Worn, dirty & rude staff"
I'm not sure where other reviewers stayed, as this hotel was very disappointing. I'm learning the hard way that you can't really trust reviews on Expedia.Genuine Expedia guest review
Response by Four Points by Sheraton Houston Hobby Airport Not sure of the circumstances of your recent stay but we do have a reputation of taking care of our guests. Hopefully, you will give us another in the near future to turn things around
"Great travel layover hotel."
Very pleasant. Breakfast served without water and no followup. Food decent.Genuine Expedia guest review
Response by Four Points by Sheraton Houston Hobby Airport Hi Steve, I appreciate your feedback during your recent stay at our Four Points Hobby Airport and will definitely pass on your concerns especially to my Food and Beverage Team in regards to breakfast. We take guest satisfaction very seriously and do not want future guest to experience these type of inconvenices
"Good stay for a fair price"
I was staying at the hotel for a weekend seminar that was held there. Somebody from the seminar accidentally left with my ipad. I inquired at the front desk if anybody had turned it in. Mr. Cedric was on duty at the time and expressed a very sincere concern. Later he thankfully called me to say that he had located it and it was recovered. Of course […] any guest should expect this service from the hotel they're staying at. However, Cedric expressed a very warm hearted concern and an excitement when recovered that was very much noticed and appreciate. Cedric was also the man on duty when we arrived and we found him to be a very entertaining individual with a great desire to offer great service. It was a pleasure meeting him. Kudos to Cedric and the other team members of this hotel. Read moreGenuine Hotels.com guest review
Response by Four Points by Sheraton Houston Hobby Airport Hi Jeff, It was a pleasure to read how my front desk agent Cedric went above and beyond to take care of any needs or concerns you experience during your stay. He is a sincere individual that takes great pride in his work so he will also be pleased with the news. Thanks again and we hope to see you again soon.
"easy airport access"
Clean, comfortable, friendly service, convenient to airport at a good price. It was perfect for the night before departing on an early morning flight.Genuine Hotels.com guest review
Response by Four Points by Sheraton Houston Hobby Airport Hi recent Four Points Guest, It was great hearing you enjoyed your rather short, brief stay but we hope to see you again soon.
"overnight before a flight"
nice enough for the moneyGenuine Hotels.com guest review
Response by Four Points by Sheraton Houston Hobby Airport Hi GB, Thank you for rating your past stay with us!
"Excellent location to Houston's Hobby Airport"
I intend to stay there every chance I get!Genuine Hotels.com guest review
Response by Four Points by Sheraton Houston Hobby Airport Hi M Liles, We look forward to seeing you every chance you get! Thanks for being part of the Four Points Family. See you soon....
I had a great time there. The best sleep I have had in a long time. I just wish the front desk clerk had more help. He had to run and take towels to other guests and man the front desk. Other than that, clean, quiet and convenient.Genuine Hotels.com guest review
Response by Four Points by Sheraton Houston Hobby Airport I was good to hear to you had a great time with us but I do apologize that during your stay we did not have enough man power at the front desk and I always schedule two agents on our high occupancy nights. Hopefully, in the future you stays this will not be an issue.
Thanks, can't help the area but glad there was a nice place so I could access my clients faster and not sit in too much trafficGenuine Hotels.com guest review
Response by Four Points by Sheraton Houston Hobby Airport Hi Holly, I appreciate your positive comments in relation to service and have to also agree we can not help the area but do take great pride in service as well as appearance and safety of our hotel.
Hotel was very clean. Staff was very friendly, courteous and made sure I had everything I needed. The food in the restaurant was delicious! I thoroughly enjoyed my stay there.Genuine Hotels.com guest review
Response by Four Points by Sheraton Houston Hobby Airport Hi Julia, Great news to hear you enjoyed your past stay with us!
I enjoyed it very much. Staff is very friendly, courteous and made sure I had everything I needed.Genuine Hotels.com guest review
"Exactly what we needed"
We were visiting friends and family scattered from northwest Houston to Clear Lake, so finding a somewhat central location (near Hobby airport) was key to making it all work. Check-in was easy, the room was clean. My only real complaint would be that the coffee at breakfast was pretty bad and was also expensive. The neighborhood is not great, but no […] one walks in Houston anyway. There are several restaurants nearby and getting to town is usually quick (although I-45 can be unpredictable with backed up traffic). Read moreGenuine Hotels.com guest review
Response by Four Points by Sheraton Houston Hobby Airport Thank you for sharing your recent stay experience as my staff and I take your comments and concerns very seriously. I surely have passed on to the Food & Beverage team your unsatisfactory with coffee available at breakfast. Hopefully, next time you are in Houston Four Points Hobby Airport would be your hotel of choice. Thanks again for staying and we hope to see you again soon.
The staff was extremely pleasant and helpful. The hotel was modern, and clean.Genuine Expedia guest review
Response by Four Points by Sheraton Houston Hobby Airport Thank you for taking the time to share your recent stay with us. The team was pleased that your stay was enjoyable and were hoping to see you again soon.
AwesomeGenuine Expedia guest review
Response by Four Points by Sheraton Houston Hobby Airport Thank you for sharing you recent stay with us as it is always a pleasure serving our guests and they leaving satisfied. We looking forward to seeing you again soon
It was a great stay besides the rude manager that checked me in. He was not very friendly for being a manager however the lady that replaced him for the evening was pleasant.Genuine Hotels.com guest review
Response by Four Points by Sheraton Houston Hobby Airport Thank you for taking the time to bring to my attention the unfriendly service you received upon arrival and I assure you that type of service is unacceptable. We strive to make sure each and every guest is treated with the up most care and concern as we know you have several lodging options available. Again thank you for staying with us and I hope we see you again soon
Well worth it's price. Will love starting there again when possibleGenuine Hotels.com guest review
Response by Four Points by Sheraton Houston Hobby Airport Thank you for the pleasant comments about your past experience and looking forward to seeing you again soon.
Nice little hotel by the airport. Amazing service, staff was all courteous and friendy. Go eat at Pappa's next door!Genuine Hotels.com guest review
Response by Four Points by Sheraton Houston Hobby Airport Thank you for the sharing your past experience with us as it is always a pleasure taking care of our guests. Yes the Pappa's right down the road is an excellent choice!
Solid well kept property with very helpful staffGenuine Hotels.com guest review
Response by Four Points by Sheraton Houston Hobby Airport Thank you for sharing your pleasant experience at the Four Points Hobby Airport
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