"Safe/Clean Hotel in a Shady Neighborhood"
The area around Houston's Hobby airport is notoriously dicey, and I chose a Sheraton Four Points because I knew it would have internal hallways/doors and be clean and safe. It was all of those things, especially clean. However, our room was ~warm~ and I could not get it cooled down, regardless of what I did with the thermostat. Also, there is no free […] breakfast here (although there is a 'for-pay' food area)....Because of the part of town, there is no other available food nearby, except the world's saddest Denny's and gas stations. It worked for our one-night needs before an early flight, but maintenance should service the A/C or take the lock off how cold you can turn it down.... Read moreGenuine Expedia guest review
Response by Four Points by Sheraton Houston Hobby Airport Thank you for your sharing with such detail your past stay experience with us. We take your comments and concerns very seriously and we have added to all our A/C control units a small description on how to operate them. Hopefully this will help any other guest who may experience the same type of inconvenience. Thanks again for staying and we looking forward to seeing you again soon.
"Very nice stay"
We booked the room based off reviews we read and for the shuttle from the airport to the hotel. The shuttle arrived promptly when we called the hotel for it and it was late Friday night. The front desk staff was friendly and asked questions about where we were from, what we were doing in Houston, etc. The room and bathroom were both clean. It seemed […] like the hotel was an older building and was renovated from a previous hotel. The only thing I would say is the carpets look like they could use a replacement. Breakfast the next morning in the lobby was great. We sat at the bar and the bartender talked with us the whole time and made sure we were satisfied with everything. When we were done, they brought us back to the rental car in the shuttle promptly. Read moreGenuine Hotels.com guest review
"Bad day for Management"
This was not a good stay. Bathroom sink backed up (someone else's hair), spilled water all over the floor. Took 24 hours for them to fix it. Wet towels left on the floor. Maid missed cleaning my room for two days. I think they were confused about whether or not I had changed rooms... Finally had to ask if they could send a maid and she came at 5:00 […] p.m. at the end of the third day. Read moreGenuine Hotels.com guest review
"Everything above average but..."
The facilities, rooms, service, etc. were all very acceptable but I have to say that whatever they are using for air freshener in both the common areas and in the rooms is WAY too strong. It's overpowering when you first walk through the doors and it only gets stronger as you get closer to your room. To the point it actually hurt my nose. Don't think […] I could have stayed in my room another night without requesting to be moved to a less pungent smelling area, and not sure that would have been possible. Read moreGenuine Hotels.com guest review
"Not too satisfied!"
These past two stays at this hotel have not been that great. When we checked in, the dispensers inside the shower did not have any shampoo and conditioner. Besides that, we only had one toilet paper roll. When we went over to the front desk to let them know about these issues they took forever to give us what we had requested.Genuine Hotels.com guest review
Just good.......Staff is not very friendly... It is close the local airportGenuine Expedia guest review
Perfect for my family of 4. Worth the money. No highway notice. Room smell very clean.Genuine Expedia guest review
The hotel was good for a brief stay. The room was nice and clean and the staff were helpful.Genuine Expedia guest review
"Hiding from the heat."
We booked this hotel last minute. My AC at home went out and this was a place that was close, cheap and didn't look bad on the expedia pics. The staff was extremely friendly and laid back. The food selection offered at the hotel is small but the food we ate was quite good. I was suprised at how good the wings and scrambled eggs were. My room was exceptionally […] clean and very comfortable. The hotel had a very comfortable feel about it. The exercise room was exceptional for a hotel this small and the equipment is top notch. The only negatives I would give would be that the pool was extremely cloudy and the bottom of the pool was yellowed in areas. My bathroom also had places where the tile was missing. The shampoo and conditioner containers in the shower were empty, but that was extremely minor issue. All in all you cant beat this place for the money. Read moreGenuine Expedia guest review
Great place to stay, clean and the staff is really friendly and hilarious to boot. Would recommend to anyone. Thanks!Genuine Hotels.com guest review
Excellent beds.Genuine Hotels.com guest review
"Nice hotel near Hobby Airport"
The carpet in this room needed to be replaced. The room overall was very clean. I loved the shower area with the small shelves between the dispensers. Food in the restaurant was just OK. Hotel personnel at hotel checkin desk were very helpful.Genuine Expedia guest review
Stayed here for business and although not that close to where I needed to be it was a pleasant experience.Genuine Expedia guest review
Stayed at the Four Points for one night. The hotel was close to Houston Hobby airport, so this is why I chose it. The staff was helpful and friendly. We needed a ride from our rental car company back to the hotel and they were very accommodating. The room was very clean and modern, and the beds were very comfortable! We ate at the restaurant and it […] was fine. We didn't venture outside the hotel because there was nothing worth while in walking distance, and the neighborhood seemed a bit rough. Overall, a decent hotel for a decent price. Read moreGenuine Hotels.com guest review
Very clean rooms, nice hotel,very clean restroom, The receptionist in the morning very rude person , But the evening receptionist was very nice person.Genuine Expedia guest review
"It was nice, close to Hobby"
I liked the hotel quite a bit, new modern decor, comfy beds and pillows. The room service was above my expectations(food was very good). The option to do have a drink at the bar in the hotel is not something you usually see in this price range. The only things that were lacking were the parking, its just an awkward entrance, and the neighborhood around […] the hotel did not seem safe at all, hence the 8 foot privacy fence, but I did not have any issues. Read moreGenuine Hotels.com guest review
Great staff! Very courteous and helpful. We will definitely return when we visit the south Houston area.Genuine Hotels.com guest review
Little more than I wanted to pay for a 1 night stay but have to say...It was a Great Place!Genuine Hotels.com guest review
"Great service - very clean and comfortable stay"
I would recommend this place to all! Great value and the best pillows in any hotel I've stayed in ages!Genuine Hotels.com guest review
"Hassle getting a room that was wanted"
Upon arrival, we were told by the front desk that a double bed (that was already reserved online by Hotels.com) was not available and we had to get a KING suite for 5 people. We were highly irritated because we reserved something totally different online and then when we arrive we barely even get a room at 9pm at night with exhausted kids that range […] from 2 years old-7 years of age. At the end of the day we(me and my 2 brothers and their 2 kids) reserved 3 double beds and didn't receive what was asked UNTIL 30 minites after bribery-which was ridiculous. AT THE END of the day the Hotel was nice but the beginning process was horrible. Read moreGenuine Hotels.com guest review
"Extremely Nice Facility and Staff"
Awesome staff, super friendly and VERY helpful! Loved my room it was very nice and clean. I will be staying at this Hotel franchise from here on out.Genuine Expedia guest review
My room was excellent and the staff was super friendly. Still, I have to say I was most pleased that their fitness center actually had free weights as stated. So many hotels call a treadmill and a stepper a fitness facility...Genuine Hotels.com guest review
"Great Hotel near the airport."
My elderly mother and I stayed one night before a flight out of Houston. We were pleasantly surprised at every turn. Each employee we came across was helpful, cheerful and took pride in their jobs. The only downside is the neighborhood, which is close to the airport, but not near Much else.Genuine Expedia guest review
"Close to Hobby Airport"
I appreciated that this hotel was close to the airport. It was very clean and the staff was very welcoming when I checked in. The shuttle driver was very friendly and helpful.Genuine Hotels.com guest review
"Horrible shuttle service"
Took close to an hour for the shuttle to pick us up from the airport. Apparently they share the shuttle service with another property, so there can be significant delays.Genuine Hotels.com guest review
"dont waste your time"
guess you dont want to hear the truth, but not going to sugar coat it wont stay there againGenuine Hotels.com guest review
"Upgraded Accomodations For the Smart Traveler!"
Great stay! Hotel staff was eager to help and the room was very comfortable. The bed was terrific! Hotel is close to I-45...Outisde the hotel there is significant road noise, but inside is very quiet. Our room looked out at the freeway, but noise was not a problem at all! We recommend this hotel!Genuine Hotels.com guest review
"it was ok"
The rooms were clean, and comfortable. Overall pretty good stayGenuine Hotels.com guest review
Hotel was nice and clean. Easy access to the main highway, however the surrounding area is not very nice. With the exceptions to the surroundings, all was well and will probably stay again.Genuine Hotels.com guest review
Great stayGenuine Hotels.com guest review
Never again. Do not get me wrong the hotel itself was pretty decent but not worth the amount paid. My auntie paid $20.00 for hot wings and fries which were not worth it. You have to slam the bathroom door to get it to close. There is this useless amount of space for nothing as soon as you walk in. The upstairs neighbors were EXTERMLY LOUD, call front […] desk to complain, they just provided an excuse. Then our television stop working. My advice is stay to experience it yourself you MAY have a better experience. Read moreGenuine Hotels.com guest review
It is obvious that ownership has issures.Genuine Hotels.com guest review
"Close to Houston Hobby airport"
Hotel was conveniently located and in great shape. It is very new. Right next to it is an old hotel that needs to be condemned. Would not recommend going for a walk in the neighborhood.Genuine Hotels.com guest review
Overall happy with the hotel, great price, hotel amenities good, loved the bed & pillows. Check-in was a little slower than I expected for a Sheraton. We are normally happy with a hotel room as long as the beds & linens are clean, we were satisfied with our stay. did not use the restaurant or shuttle service.Genuine Hotels.com guest review
"overall good stay"
The staff was very courteous and friendly, and they are always clean and very comfortable rooms. The only problem I had was that the television had the HD port disabled, so i was unable to set up DVD player for my children. I feel like the establishment attempts to bamboozle their customers for that reason. Aside from that the stay was great, and I […] would definitely stay again. Read moreGenuine Hotels.com guest review
Pleasant stay, employees real niceGenuine Hotels.com guest review
"After cruise stay"
Front desk clerk very nice as well as both shuttle drivers. Very clean. 5 minutes from airport, great BBQ restaurant in walking distance. Lounge wasn't up to par. Ran out of 5 kinds of beer and jack!Genuine Hotels.com guest review
"Fine for a business stay"
The staff was very nice and friendly. The location was also alright there are many restaurants and malls nearby. The hotel has a decent fitness center and pool. Rooms are small and of about three star standard, They smell a little however for a business traveler it is sufficient if on a budget. Traffic to and from the center is not bad from this lo […] cation. Read moreGenuine Expedia guest review
"Clean, chic and new with great beddings"
Very satisfied with the hotel. Clean and chic and new. Really like the bed and the bedding. Even the photos on the walls are better than average hotel decorative stuff. Amenities are enough for us - cannot remember exactly but it does seem to have microwave and frig. Overall very impressed.Genuine Expedia guest review
"Good stay, overall"
The Hotel room was very clean and neat. However, we had a few issues with the door (which was not closing); the TV did not want to turn on; and the restroom door would not close properly either. But I must say, everything got fixed right away. I have stayed there before and will continue doing so because of the fact that they were willing to fix the […] issues up ASAP when I had them. Read moreGenuine Hotels.com guest review
I stayed one night because it was near Hobby airport. Very convenient to rental car. The staff was very friendly and responsive to the one question I had.Genuine Hotels.com guest review
Arrived one hour before check-in time, but staff was not accommodating. Our one night stay very good after that. The hotel next to it looks a little scary which is out of Four Points control......Genuine Hotels.com guest review
"nice people, poor food service"
Staff was pleasant, courteous and friendly. The room was clean, though small, and the bed was comfortable. Big disappointment was the food service (which is important because the hotel is located in a "sketchy" area around the airport and if arriving late you probably don't want to leave for a meal). My salad was brown, soup was cold--this for a 20+ […] dollar room service tab (and room service ends at 10pm). They ask for 9.99 for a disappointing breakfast "buffet" which featured brown bananas, cereals, yogurt, and old-looking pastries. I was told that there was waffle mix available but it wasn't immediately apparent where. To the manager's credit, she saw I was not impressed and offered to waive the charge for breakfast but at that point I didn't have time to attempt to eat. I would really encourage them to improve this aspect of customer service because the location of the hotel does not provide for other meal options for guests. Read moreGenuine Expedia guest review
"Clean but disappointing"
First night stay prior to the cruise, bathroom needed some serious help, mold in the bathroom, told desk clerk and they just said okay and wrote it down. Second night stay after cruise, toliet seat was broken. It advertised a continental breakfast, it is not free, 9.99 per person for toast, fruit, bagels.. Did have dinner and hamburger and fries were […] very good. Read moreGenuine Expedia guest review
"Great hotel for business or pleasure"
Staff very helpful rooms r very clean;good size n comfortableGenuine Expedia guest review
Great hotel. I will definitely stay here again. Everything I needed with the right price and right by the airport!Genuine Hotels.com guest review
"Check your booking"
The only problem is that I booked a suite weeks early and prepaid. When I arrived the staff had me in a standard room and seemed surprised that I wanted a suite, after offering a standard and breakfast I held to the suite and an hour later I was able to check in. The staff was friendly but the communications seemed lacking.Genuine Expedia guest review
"Nice Interstate hotel"
Quiet enough considering the Interstate was just outside the hotel. Nice, clean and attractive interior and everything worked as it should. AC was if anything, too strong, when it was on it would send a shivering blast of artic air across the roomGenuine Expedia guest review
Great front desk representative!Genuine Hotels.com guest review
"they have themselves a nice little hotel"
Staff was very friendly. The faucet handle for the lavatory was stripped, Bt since i'm a man of power and can get things done I just applied a little more pressure than usual and got it done. The folks seem smart enough to have some kind of room quality control in place to correct such happenings.Genuine Hotels.com guest review
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