"Extremely Nice Facility and Staff"
Awesome staff, super friendly and VERY helpful! Loved my room it was very nice and clean. I will be staying at this Hotel franchise from here on out.Genuine Expedia guest review
My room was excellent and the staff was super friendly. Still, I have to say I was most pleased that their fitness center actually had free weights as stated. So many hotels call a treadmill and a stepper a fitness facility...Genuine Hotels.com guest review
"Great Hotel near the airport."
My elderly mother and I stayed one night before a flight out of Houston. We were pleasantly surprised at every turn. Each employee we came across was helpful, cheerful and took pride in their jobs. The only downside is the neighborhood, which is close to the airport, but not near Much else.Genuine Expedia guest review
"Close to Hobby Airport"
I appreciated that this hotel was close to the airport. It was very clean and the staff was very welcoming when I checked in. The shuttle driver was very friendly and helpful.Genuine Hotels.com guest review
"Horrible shuttle service"
Took close to an hour for the shuttle to pick us up from the airport. Apparently they share the shuttle service with another property, so there can be significant delays.Genuine Hotels.com guest review
"dont waste your time"
guess you dont want to hear the truth, but not going to sugar coat it wont stay there againGenuine Hotels.com guest review
"Upgraded Accomodations For the Smart Traveler!"
Great stay! Hotel staff was eager to help and the room was very comfortable. The bed was terrific! Hotel is close to I-45...Outisde the hotel there is significant road noise, but inside is very quiet. Our room looked out at the freeway, but noise was not a problem at all! We recommend this hotel!Genuine Hotels.com guest review
"it was ok"
The rooms were clean, and comfortable. Overall pretty good stayGenuine Hotels.com guest review
Hotel was nice and clean. Easy access to the main highway, however the surrounding area is not very nice. With the exceptions to the surroundings, all was well and will probably stay again.Genuine Hotels.com guest review
Great stayGenuine Hotels.com guest review
Never again. Do not get me wrong the hotel itself was pretty decent but not worth the amount paid. My auntie paid $20.00 for hot wings and fries which were not worth it. You have to slam the bathroom door to get it to close. There is this useless amount of space for nothing as soon as you walk in. The upstairs neighbors were EXTERMLY LOUD, call front […] desk to complain, they just provided an excuse. Then our television stop working. My advice is stay to experience it yourself you MAY have a better experience. Read moreGenuine Hotels.com guest review
It is obvious that ownership has issures.Genuine Hotels.com guest review
"Close to Houston Hobby airport"
Hotel was conveniently located and in great shape. It is very new. Right next to it is an old hotel that needs to be condemned. Would not recommend going for a walk in the neighborhood.Genuine Hotels.com guest review
Overall happy with the hotel, great price, hotel amenities good, loved the bed & pillows. Check-in was a little slower than I expected for a Sheraton. We are normally happy with a hotel room as long as the beds & linens are clean, we were satisfied with our stay. did not use the restaurant or shuttle service.Genuine Hotels.com guest review
"overall good stay"
The staff was very courteous and friendly, and they are always clean and very comfortable rooms. The only problem I had was that the television had the HD port disabled, so i was unable to set up DVD player for my children. I feel like the establishment attempts to bamboozle their customers for that reason. Aside from that the stay was great, and I […] would definitely stay again. Read moreGenuine Hotels.com guest review
Pleasant stay, employees real niceGenuine Hotels.com guest review
"After cruise stay"
Front desk clerk very nice as well as both shuttle drivers. Very clean. 5 minutes from airport, great BBQ restaurant in walking distance. Lounge wasn't up to par. Ran out of 5 kinds of beer and jack!Genuine Hotels.com guest review
"Fine for a business stay"
The staff was very nice and friendly. The location was also alright there are many restaurants and malls nearby. The hotel has a decent fitness center and pool. Rooms are small and of about three star standard, They smell a little however for a business traveler it is sufficient if on a budget. Traffic to and from the center is not bad from this lo […] cation. Read moreGenuine Expedia guest review
"Clean, chic and new with great beddings"
Very satisfied with the hotel. Clean and chic and new. Really like the bed and the bedding. Even the photos on the walls are better than average hotel decorative stuff. Amenities are enough for us - cannot remember exactly but it does seem to have microwave and frig. Overall very impressed.Genuine Expedia guest review
"Good stay, overall"
The Hotel room was very clean and neat. However, we had a few issues with the door (which was not closing); the TV did not want to turn on; and the restroom door would not close properly either. But I must say, everything got fixed right away. I have stayed there before and will continue doing so because of the fact that they were willing to fix the […] issues up ASAP when I had them. Read moreGenuine Hotels.com guest review
I stayed one night because it was near Hobby airport. Very convenient to rental car. The staff was very friendly and responsive to the one question I had.Genuine Hotels.com guest review
Arrived one hour before check-in time, but staff was not accommodating. Our one night stay very good after that. The hotel next to it looks a little scary which is out of Four Points control......Genuine Hotels.com guest review
"nice people, poor food service"
Staff was pleasant, courteous and friendly. The room was clean, though small, and the bed was comfortable. Big disappointment was the food service (which is important because the hotel is located in a "sketchy" area around the airport and if arriving late you probably don't want to leave for a meal). My salad was brown, soup was cold--this for a 20+ […] dollar room service tab (and room service ends at 10pm). They ask for 9.99 for a disappointing breakfast "buffet" which featured brown bananas, cereals, yogurt, and old-looking pastries. I was told that there was waffle mix available but it wasn't immediately apparent where. To the manager's credit, she saw I was not impressed and offered to waive the charge for breakfast but at that point I didn't have time to attempt to eat. I would really encourage them to improve this aspect of customer service because the location of the hotel does not provide for other meal options for guests. Read moreGenuine Expedia guest review
"Clean but disappointing"
First night stay prior to the cruise, bathroom needed some serious help, mold in the bathroom, told desk clerk and they just said okay and wrote it down. Second night stay after cruise, toliet seat was broken. It advertised a continental breakfast, it is not free, 9.99 per person for toast, fruit, bagels.. Did have dinner and hamburger and fries were […] very good. Read moreGenuine Expedia guest review
"Great hotel for business or pleasure"
Staff very helpful rooms r very clean;good size n comfortableGenuine Expedia guest review
Great hotel. I will definitely stay here again. Everything I needed with the right price and right by the airport!Genuine Hotels.com guest review
"Check your booking"
The only problem is that I booked a suite weeks early and prepaid. When I arrived the staff had me in a standard room and seemed surprised that I wanted a suite, after offering a standard and breakfast I held to the suite and an hour later I was able to check in. The staff was friendly but the communications seemed lacking.Genuine Expedia guest review
"Nice Interstate hotel"
Quiet enough considering the Interstate was just outside the hotel. Nice, clean and attractive interior and everything worked as it should. AC was if anything, too strong, when it was on it would send a shivering blast of artic air across the roomGenuine Expedia guest review
Great front desk representative!Genuine Hotels.com guest review
"they have themselves a nice little hotel"
Staff was very friendly. The faucet handle for the lavatory was stripped, Bt since i'm a man of power and can get things done I just applied a little more pressure than usual and got it done. The folks seem smart enough to have some kind of room quality control in place to correct such happenings.Genuine Hotels.com guest review
"Close to meeting"
Hotel was nice. Before booking the room with hotel.com I asked if they had a shuttle that could take me to the meeting and if the hotel was pet friendly and was told yes for both of them after I asked four times. When I got to the hotel the shuttle was for airport use only and they were pet friendly but at a charge of 100 dallors a night on top of the […] price of the room rate. Read moreGenuine Hotels.com guest review
"Clean and Quiet"
I just stayed one weekday night and chose this hotel because it was close to Hobby Airport. It was clean and quiet, which is what I'm always looking for. They also had good food service and a small bar in the lobby area. The bartender was very nice and the food was served until 10PM, which is convenient for a late night snack.Genuine Hotels.com guest review
My family and I enjoyed our stay at the hotel, very clean and comfortable also kid friendly. Is on the highway so is very accessible and you're close to shopping and dinning places overall it was a great stay, we e I'll definitely consider next time we travel.Genuine Expedia guest review
"New Sheraton Fan"
This was my first time staying at the Four Points by Sheraton and they exceeded my expectations! The hotel staff was very friendly and professional. The hotel car service that they have is very convenient and polite. The room was immaculate and so so comfortable. After staying here I was so impressed I enrolled in their rewards program. Great location […] from Hobby airport. Literally a 5 minute drive away. Read moreGenuine Hotels.com guest review
Everything was fine. There are no resturants close enough to walk to so you have to eat in their cafe with a rather limited menu or drive somewhere.Genuine Hotels.com guest review
"On the road again!"
Everything was fine, including the evening meal we had there. The one thing that we knew would be an issue, highway noise, was. Other than the road noise, the stay was great.Genuine Hotels.com guest review
"A true hidden jewel. Definitely worth the stay"
I was highly surprised regarding this hotel. Rooms, baths and I will definitely look for this same name whenever I book again.Genuine Expedia guest review
"great place to stay"
the rooms were very clean and staff friendly. great barbeque restaurant within walking distance. downfall is no free breakfast, and online says shuttle will take you within a 5 mile radius but it actually will only take you to airport and back. i did not rent a car while there so was basically stuck in hotel all day.Genuine Hotels.com guest review
"Great value, conveniently located"
Stayed two nights here. Very comfortable bed. Very clean. The bathroom was spotless. Staff was friendly. My one complaint is the $9.95 continental breakfast for cereal and milk and a few fruit. Other than that, it's a great value!Genuine Expedia guest review
"Good value for the price"
Clean room, comfortable beds and overall a pleasant stay. Good value for the price.Genuine Expedia guest review
Very Nice hotel, This will be ideal place to stay for people who want to visit Nasa and downtown attractions and cheap too...Excellent stay. Though it is close to highway. It is very silent inside the room.Genuine Hotels.com guest review
"good comments for four point"
very good hotel. very good service. Next time I will make the same choice!Genuine Expedia guest review
Great clean place to stay. Friendly customer service. There's a little mini hotel "store" down stairs in case you forget your travel necessities.Genuine Expedia guest review
"Not Family Friendly"
I was misled in regards to having two rooms connected by a shared door. After making the reservation with Hotels.com I called the hotel to confirm the two rooms would be connected by a shared door. The two rooms were prepaid and it seems to me that they should know if the rooms were connected. By prepaying, I should have received the two rooms that […] were connected. But no, upon arrival, they had already given the connecting room to a different guest. I had prepaid for that connecting room and they gave me a different room that was not connected. And there were not many guests, by their own admissions. What gives? Read moreGenuine Hotels.com guest review
"Very Convenient to Hobby and Commuting Down Town"
This is my second stay at this hotel and I will definitely use it again. The food is home cooked and very affordable. The hotel is an easy commute to down town Houston, without the high price that comes along with a down town hotel. The staff are friendly, courteous and remembered me from my last visit, which was very welcoming. The surrounding area […] is what you would expect from a hotel near an major airport, so their are a lot of places to eat and a Wal-Mart close by. There is a courtesy shuttle bus for local trips which is nice. For longer trips then I recommend a rental car. Read moreGenuine Hotels.com guest review
"very nice and comfortable but one glaring mistake"
Pros: professional front desk staff, nice bar, comfortable beds. Cons: cleanliness called into question when I found a dirty wash cloth in the bath-9room. Inexcusable to be overlooked. Taking of a $50 incidental charge to be refunded after stay. The refund takes a week to post. Until then you are liable for the interest on the charge.Genuine Hotels.com guest review
"small and nice"
It's a smaller hotel but very modern and nice. It's contemporary feel makes it snazzy. It has free internet and wifi, with free printing from their office/business area. All new equipment, wireless mouse and touchscreen hp monitor for business area/center. Bar and dining area for breakfast. Flat-screen wall mounted tv in my room, free morning paper. […] for less than $100 a night. Only downside is the location is close to the freeway with cars zooming loudly by. I thoroughly enjoyed my stay however, and would recommend staying here. Read moreGenuine Hotels.com guest review
"Room had ants"
I had a colony of ants in my bathroom.Genuine Hotels.com guest review
"nice clean hotel"
friendly staff, close to gas stations and restaurants, overall great hotelGenuine Hotels.com guest review
"Once I got settled I loved it!"
I checked in late on a Thursday night with a king suite. They gave me room 425 and the highway was just TOO LOUD. That said, I DO live in the quiet quiet country so am a bit sensitive. Called the front desk and they were VERY accomodating. He gave me a key to (I think it was) 332 or 323 so I could go check it out. How nice! It was GREAT. Nice and quiet. […] Got moved and really enjoyed the rest of my stay. The place felt very clean and I AM picky. Would recommend. Staff was great too. Read moreGenuine Expedia guest review
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