"Very Pleasant Stay"
Very friendly people, approx 5 min walk to ueno station, keisei ueno station, ameyoko street and metro station. Nice and peaceful place.Genuine Expedia guest review
"Very convenient and clean hotel."
Easy access to Narita, Central Tokyo area. Hotel staffs are very polite and kind.Genuine Expedia guest review
"close to everything"
We enjoyed our stay at the hotel the only complaint I would have is that I ended with bronchitis at the end of my week long trip and I was close to a smoking room that I ended up not being able to sleep so well from coughing from the smoke inhalation. The bathrooms were kind of small I am a bit on the heavier side and it was not easy maneuvering but […] all in all great hotel would stay there again if I ever visit Japan again. Read moreGenuine Hotels.com guest review
"Convenient Hotel Close to Ueno Station in Tokyo"
My room had everything I needed: Fast no-hassle (in logging on) free wireless internet that works. Had both bath tub and shower, heated toilet with bidet (don't need), plenty of hot (I don't mean lukewarm) water for shower, ample lighting. Not everything above can be said of economy hotels in general, which often lack this or that. Only negative here […] is that everything is miniature in size - room, bed. elevator, "lobby", etc - consistent with the price tag (the smaller the better). It is pretty close to the various Ueno stations - 1 minute to the Ginza line subway nearest entrance, 5 minutes to the JR station entrance, and 8 minutes to the Keisei Railway station entrance, so it depends on which railway line you are talking about. Hotel is 2-3 minutes off the busy road, so it's quiet. Yet, most shops are within 3-4 minutes walk, and there are plenty of them near the Ueno stations. There is both a casual semi-western proletariat restaurant and a fancier Japanese restaurant in the hotel building and good eateries a stone throw away. Throw the stone somewhat further you can reach really cheap noodle shops near the station. I booked this place because of its proximity to the stations and its price tag. It's got everything I needed, short of the grandeur of luxury hotels. Read moreGenuine Expedia guest review
By far this is the worst hotel I’ve ever stayed at… It felt like stepping into a 3rd world country. If I was only here for 1 or 2 nights I would have dealt with it but this was supposed to be a 10 night stay. After not sleeping at all for 1 night (the stench from the hallway was truly terrible) I checked out the next morning. The staff didn’t really […] understand what was going on but hotels.com was able to request a refund for the remaining 9 nights. From there I booked a hotel at APA in Kanda. Issues: 1. After specifying “non-smoking” I was put in a smoking room because all of the non-smoking were already booked out (I booked this hotel a month earlier). It took over 1 hour to resolve this issue because of huge language barriers. 2. The entire floor I was on smelled like rotten cabbage, mixed with someone’s dead animal and cigarette smoke. The smell came from the hallway but the doors didn’t really do much to keep the smell out of the room… even with the window open. 3. The entire room felt nasty but that could have had to deal more with the smell rather than how clean it was. 4. Walls and doors provided no sound barrier. The door was hallow and I assume the walls didn’t have any insolation in them as I could hear everything that was being said in the next room. 5. The bed was so hard it felt like they just draped a sheet over a table. The things I liked about this hotel: 1. Extremely close to Ueno station (2-3 minute walk) Read moreGenuine Hotels.com guest review
I will book this hotel again.Genuine Expedia guest review
I stayed at this hotel for 8 nights, and enjoyed every moment. The staff was very nice and helpful. The rooms are small, but it is in the largest city in the world. The hotel is close to the metro station, making traveling around the city easy. I will stay at this hotel again on my next trip to Tokyo.Genuine Expedia guest review
"Nice hotel is close to Ueno station."
I got free drink tickets whis not clean room during of my stay.Genuine Expedia guest review
"Looking for disappointment?"
Well, here it is. I will not stay here ever again. No wifi access in the rooms or lobby. The entire building structure is old and obsolete. Rooms are filthy and the furnitures are worn maybe came from the 1970s. Check out is at an no mercy 10am morning check out. What else could you possibly ask for from a hotel?Genuine Hotels.com guest review
"Very nice hotel, clean and near to metro station"
Great experience, you just have to get a pasword for internet access every day. People at The front desk is really nice and a available to help you, the same as people on the streets. Perfect choice!Genuine Expedia guest review
"Central location hotel for sight-seeing"
I was exploring Tokyo on my own for three days on a business trip layover. Decided to go with a cheap, decent hotel in a central location, and that's how I ended up with the Ueno Terminal Hotel. Easy to get to the hotel from the aiport by train (via Keisei Line). It was about a 1/4 mile walk from the train station to the hotel. The room was tiny, but […] served its purpose - a clean and quiet place to rest after full days of sight-seeing. Air conditioning could have been a bit colder - it didn't seem to go very high and Tokyo was hot and humid in July. Room window faced another building wall via a very narrow (3 feet?)alley, but again, I wasn't there all day needing natural light in the room. Bathroom looked like it was a pre-fabricated unit dropped into the hotel room; there was a higher step to get into the bathroom. Bathroom was complete with toilet, sink and bathtub. Bathtub was narrow and small. Toiletry products were provided (shampoo, condition, body wash in pump containers) and were good quality. Toothbrush & toothpaste also provided. Free internet, but you had to get a new password each day. There was a TV in the room, but I never turned it on. Front desk staff spoke limited English. Read moreGenuine Expedia guest review
"Convenient hotel close to Ueno station"
This hotel has a very convenient location, two blocks from Ueno station, where one arrives on the Kansei line from Narita airport. It is also within walking distance of Ueno park and the museums there, as well as the Ueno market area. A little further is Asakusa. The staff were particularly helpful, and the room was clean and comfortable, despite being […] a bit small (I guess this is normal for Tokyo). The downsides are that the wireless password is changed daily, and that they are strict about when visitors must leave the room for it to be cleaned. Read moreGenuine Expedia guest review
"My worst experience as a traveller."
I regret that I stayed in this hotel. Free wifi lured me there and they made it available. The room was too small. I requested for non smoking but I doubt if there was a no smoking room. Once you enter their premises you will start to smell cigarette. I should have stayed in my hotel at Narita and then take the train to Tokyo and return later in the […] day. Next time I will rather stay in a better hotel without wifi than to stay at this hotel. Read moreGenuine Hotels.com guest review
"Easy, Convenient, and Comfortable"
This was a nice hotel for the price. As others have said, the single room is a bit small, and my window view was of the side of a building. Overall though, it was a nice experience. Internet was good, the staff fixed up the room/bathroom every afternoon, the location was very close to the Ueno subway station (itself a convenient stop for the Keisei […] Skyline train from Narita airport), amenities such as 7-11 located nearby, good quality television set, relatively quiet, etc etc. The surrounding area of Ueno was nice as well, containing Ueno Park (with the zoo and National Museum) and local "black" markets (the only place where I found cheap sushi to eat). Shinjuku/Shibuya were only about 30-40 minutes by subway. Negatives: As others have mentioned, the staff's English was not excellent but serviceable. Wi-fi passwords needed to be obtained at the front desk every day. Overall, a very nice hotel. I had a pleasant experience. Read moreGenuine Expedia guest review
"Fantastic Convenient Location & Free Fast WiFI"
I was a sole female traveller to Tokyo. The location of the Hotel was fantastic (right near Ueno Station). The area felt safe and there was lots to do. My room was exceptionally small however, it contained everything I needed and was clean. The free WiFI was fast and worked well (one of my main reasons for picking this hotel) however, you needed to […] obtain a new password everyday from reception which was a pain. Despite having a non smoking room, I could frequently smell smoke (I think coming through my door from the other rooms). All staff were friendly. I would stay here again just for the location and free WiFI. Read moreGenuine Hotels.com guest review
"Great hotel for a single traveler"
Great hotel in a terrific location. Only a 5 minute walk from Ueno station, where you can get anywhere in Tokyo/take the shinkansen and a 7 minute walk from Keisei Ueno station where you can get to Narita. Staff is very helpful, the wifi passwords change every day at like 11 am but it's not too big of a deal. Room is very small and minimal but the bathroom […] is super clean with an awesome toilet. There is a Pronto restaurant attached to the hotel. If you're just looking for a room and don't want to live in a hostel/capsule hotel then this is a great place to consider. Price is not too shabby at all and I would definitely stay here again if I were to visit Tokyo. Read moreGenuine Expedia guest review
That's a good hotel, near the station, with a comfortable room.Genuine Hotels.com guest review
"5 star convenience"
This hotel is great in terms of cleanliness and convenience. Located only a few minutes away from Ueno station, it is easy to hop aboard local trains, subways or shinkansen to get to where you are heading. Also, the Ueno Keisei station is also nearby with easy access to Narita Airport. Rooms are a tad on the small side, but are easy to get used to. […] Cleanliness was perfect. Read moreGenuine Hotels.com guest review
"Simple, Basic, Convenient"
Good basic hotel. Very convenient location as it is a 5 minute walk from Ueno Station and you can get to most of the major attractions from Ueno Station. The room is small with a bed, desk, tiny refrigerator, TV, toilet, sink, and shower but it was perfect as I just needed a place to sleep and shower. Staff is very friendly and always available. Free […] Wi-Fi is a big plus. If you are too tired to go out for food the cafe in the lobby and the Japanese restaurant downstairs both serve excellent food. Around the hotel there are many different food establishments and across the street from the station there are tons of Izakaya(Japanese Bars) and other night attractions. There are also good shopping places near the hotel such as department stores, Yamashiroya(Toys, Games, Anime Collectables), Yodobashi Camera(Cameras, Computers, Cell Phones, Personal Care Products,Games, Misc. Electronics), Uniqlo(Affordable, Good Quality Clothes), and many small other small shops. Read moreGenuine Expedia guest review
friendly staff. clean room.good location.Genuine Hotels.com guest review
"Great location and room"
First time at the Ueno Terminal Hotel and loved the little place, rooms were small but comfortable, exactly what I was expecting. Staff was very friendly and accommodating. The cafe attached to the hotel was very good and proved to be a definite asset. Will definitely look into staying here again next time in town!!! I was traveling with my elderly […] Dad so we weren't sight seeing and used the hotel to recover from flight before heading on to final destination so I would've liked cable TV - for English programs. Read moreGenuine Hotels.com guest review
"Nice, simple hotel"
I stayed alone in Ueno for about 5 days and wasn't looking for anything fancy. This hotel is a little difficult to find, but is very close to Ueno Station (3-5 minute walk from the station). The staff were always friendly, although they spoke limited English. I was able to check in a little early and they offered to hold my luggage after I checked […] out since my flight was in the evening. I asked for a non-smoking room and received one, but there was a bit the scent of smoke in the hallways. You couldn't really smell it inside of the room. The room was very small, but clean. A hair dryer, yukata, slippers, and toiletries were supplied. Wi-fi is also supplied for free, but every morning after 11:00am, you will need to ask for the new password which changes daily. You can also rent a laptop for 1000 yen everyday. I didn't try the restaurants connected to the hotel, but if you're looking for a simple place to stay in Ueno, which is conveniently on the Yamanote line that takes you to just about every main spot in Tokyo, this is a nice place to stay. Read moreGenuine Expedia guest review
"Average Japanese hotel"
Overall it was a good hotel for the price. Very small room like many typical Japanese hotels. Free Wi-Fi was available in the hotel room which was a good surprise. The staffs were very friendly and kind enough to let me check out late with no fee. Two problems - Very noisy as they have a thin wall and a cleaning lady always started making noises by […] shutting the doors pretty loud around 7am. The heater was shut off at least several times a day and I had to call the desk to have it fixed. Read moreGenuine Expedia guest review
"Great hotel for the price"
I was only in Tokyo for a few days so this hotel was perfect for me. The room was extremely small but it had everything a person would need. It's also located only 5 minutes away from Ueno station and 15 minutes from Akihabara Electric Town by walking. I'll definitely look at staying here again.Genuine Expedia guest review
Very economy, but smaller than expected (and look from the photo)Genuine Hotels.com guest review
"Ueno Terminal Hotel"
Decent business hotel near Ueno JR station, in quiet district, but rooms can be a bit cramped. Usual facilities such as pay TV but no kettles in rooms! The free Wi Fi they advertise is only in the lobby and you have to ask for a new password every day, but it is free. Staff are helpful (sometimes I think foreign guests ought to learn a bit more Japanese...). […] General ambience is a bit old fashioned, as in 1990, but in all it's good for its class. Read moreGenuine Expedia guest review
The location is just nice. Very near from Ueno station.Genuine Hotels.com guest review
"Clean & Great Location & Value for money"
Less than 5mins walk to the nearest train station (ie JR Ueno, Tokyo Metro Ueno & Keisei line). Room is clean with sufficient toiletries. Simple and value for money. They allow to drop luggage before check in time and send luggage to your room when it's ready.Genuine Hotels.com guest review
The hotel is very close to the Ueno railway station. Very convenient and near shopping district.Genuine Expedia guest review
"Trusty little business hotel that you can count on"
Convenient stores available in abundance within a 5 minute walk from the hotel's doorstep. Relatively close to the Ueno main station, the hotel is situated 5 minutes away from Exit 3 of the Tokyo Metro Subway system where the Hibiya line runs.Genuine Hotels.com guest review
"good location , near to station"
happy to stay there and will recomend friends to itGenuine Hotels.com guest review
"Alright hotel with this price"
The hotel is not difficult to find, just need to cross the bridge to the other side of the road then is easy to locate. The few step of stairs is not good for heavy luggage, but friendly hotel staff will assist hotel guest to carry them. Internet wi-fi password change everyday is a bit of hassle, but after a few days of stay, they recycle password then […] no need to ask for new one anymore. The desk is really small and not enough space. The bed is quite comfortable as I like hard mattress. Bathroom is alright, sometimes has sewage smell, but hotel staff clean them everyday so should be alright. Overall alright experience with this price.. Read moreGenuine Expedia guest review
"Good location near Ueno"
The twin room was easily accommodating for two males. Except the bathroom was really tiny and took some strategic layout of body parts to ensure you fit on the toilet. Which btw was excellent. Warm seat, water spraying at everything. As for location, really close to Ueno Station, which is right next to the Zoo, a stack of museums, the Skyliner airport […] line, and also this area is quite authentic in that there are narrow roads, random little restaurants that disappear underground, and there is some fun shopping with people selling seafood, shoes, jewellery etc. I'd recommend this place. Read moreGenuine Hotels.com guest review
"Great staff, mediocre establishment"
I gave 4 out of 5 overall because this place was still great value for money, despite the issues i have with the hotel. Getting there is easy. If you're coming from Narita, you can get an express direct to Ueno station, and it's just 10 min walk from there. Staff were really good, and were a big reason i still rate this place highly. All i dealt with […] spoke good enough English to complete our interactions, and all were very friendly and courteous. The hotel itself is a little dated. My toilet bidet was broken (not really a big deal though), the window was rusted shut, and the air con wasn't very good at all. Smoke smell that others have mentioned was also noticeable, too. Place is comfy though, and for the price, and location, well worth it. Location is good (there's a good market, a zoo, lots of restaurants, and convenience stores everywhere) but be warned, certain parts of Ueno get very seedy after dark. Anyway, what's seedy in Japan is still ridiculously safe, so definitely look into this place if you're coming to Tokyo. Read moreGenuine Hotels.com guest review
great location. really close to Ueno station, the mall, convenience store, and park. has two restaurants. Wish it had a laundry and kettle in the room though, but I enjoyed my two weeks here.Genuine Expedia guest review
it's good, liked it. Room is small as expected, short fall is fridge is useless, couldn't keep things cool, wasted milk, no cold drinks possible. Wifi is reasonable. Ueno is a market area, groceries are easy to get, like it because it's down to earth local, not touristicGenuine Hotels.com guest review
"Good cheap place for sleep"
No frill accommodation near Ueno station. Room was reasonable for price paid. Obviously there isn't a lot of room but that's to be expected. I stayed for 6 nights. Pro: location, customer service Con: my fridge didn't really work, no laundry service on site - the closest coin laundry was a 10 mins walk. Need better pillow.Genuine Expedia guest review
"Good hotel in a great location."
The Staff was very friendly and helpful, even though their English was limited. The hotel is looking a little tired, but the room was very clean, the bed was comfortable and all facilities worked nicely. The Wi-Fi was not consistent and weak at times. Changing the password everyday was a little annoying especially when you were given the wrong password […] (only happened once). :) I could not smell cigarette smoke in my room or hallway but when you got into the lift, that was a different matter. The room and bathroom is small but this is the standard for Japan at this price. The hotel is in a fantastic location, a 5 minute walk from Ueno station and subway and lots of eateries. However, it is in small lane and can be easily missed if you don't keep your eyes open. Get a good map and count the lanes carefully. Look for the Pronto restaurant on the corner, the hotel is next door. I would use this hotel again. Read moreGenuine Expedia guest review
"Ueno Terminal Hotel"
Upon arrival, my room was being cleaned so I had to wait for 20mins although I was told 2hrs but je speeded it up for me and gave me some lotion packets as a gift. Lounge area is nice and there was a sushi restaurant at the basement. Hotel is small but staff service is very good and friendly. I didn't know Japan used only 2-pin plug so when I sought […] help, a very kind and helpful lady provided me with one, and she spoke Chinese too. Room is small but cozy with working airconditioning + heating system + fridge. They provide hair dryer but not water though. Toilet has all the necessary items. Everyday they will make up room when you are out even tidy your other things. Ueno station is located only 5mins walking distance and very convenient to go anywhere. Overall very good experience with the hotel and this was my first time in Japan. Would definitely go back there again! Thumbs up! Read moreGenuine Expedia guest review
"Ueno terminal hotel"
Hotel rooms in Tokyo or Japan for that matter aren't very big. So dont be suprised! The bed tends to be hard. Tiny washroom but there was a bathub, and plenty of hot water. I had trouble connecting to the internet from my room, but a laptop at the lobby is available with access to the internet. They have two restaurant attached to the building, one […] is western style with a pretty good pita pizza. The second is Japanese. The location is a short walk from the UENO train station (5 min walk). The staff were great. Japanese people are the most honest people you will ever meet in your life. Read moreGenuine Expedia guest review
"No guests allowed"
Pros: the hotel is in a quieter area. Close to Ueno Station, and the Skyliner station. Close to Ueno Park, and the museums. very cheap pricing for Tokyo. Cons: Tiny room. bathroom was so small I had to keep the door open to easily move around. there is a very strict no guest policy, so keep that in mind if you plan on bringing someone back. the staff […] pretty much barricaded the hallway when I attempted this. kind of far from Shinjuku, Ginza, Shibuya, Roppongi, and you have a 40 minute train ride to get there. No real night life unless if you enjoy pachinko. Read moreGenuine Expedia guest review
"Nice budget place to stay in Tokyo"
Convenient location, close to train station, shopping area, park. Friendly stuff, good onsite restaurant. Small room, but clean, good enough for busy travelers just for a good shower and sleep.Genuine Expedia guest review
"Great location with ample choice of food outlets"
Many food outlets nearby which close late. Closeby to JR & Keisin train stations.Genuine Hotels.com guest review
"Close to Ueno JR station, but has drawbacks..."
If you don't like cigarette smoke, this is not the hotel for you because smokers and non-smokers are put on the same floor, so the odor comes through the vertical sides of the door, therefore putting a towel at the bottom of the door won't block the odor. Older hotels such as this one, do not find it cost-effective to hardwire the Internet connection, […] and this hotel's unencrypted wireless connection was slow and often dropped the connection. There was a stagnant odor in the bathroom, most probably from the shower curtain. The staff was very efficient and courteous, but spoke limited English. There are no convenience stores nearby, so you have to go to the station which is also a shopping center. If you don't have a suitcase, this hotel is about a 5 minute walk to the JR station, and about 10 minutes if you have to wheel a suitcase along your side. Read moreGenuine Hotels.com guest review
Great. Very near to Ueno station and shopping center. Provide wifi internetGenuine Expedia guest review
"A clean, comfortable and convenient hotel"
I was very pleased with my stay in the Ueno Terminal Hotel. From other reviews I had read I was expecting it to have very small rooms and to be just average with regard to comfort, but I was delighted with every aspect of the room, hotel facilities and the kind, efficient and prompt service of the staff. Travelers unfamiliar with the Far East might […] well find the rooms small, but this is common throughout the region. I am over 6 foot tall and found my room perfectly comfortable. The bath room was also small but I had no problem in using it. Rooms are also cleaned and tidied daily (I was there for three nights). When I wanted an extra pillow and blanket, my request was dealt with within 5 or 10 minutes. There is a branch of the Pronto chain of cafes attached to the hotel (by an adjoining door) and they serve an excellent set breakfast (4 choices) all at prices which are very reasonable, and cheaper than many similar establishments in Europe for example. The cafe also serves excellent evening meals up until mid-evening. I did not try the Japanese restaurant in the basement, because it was quiet and deserted, and I like company when I'm travelling alone. The hotel only 5 or 10 minutes walk from Ueno station (Asakusa exit, straight along the Asakusa road, second right, then walk a few blocks). I shall certainly be using the hotel again, for the price is also reasonable for Japan (and you get a special discount if you book for 3 nights or more). Read moreGenuine Expedia guest review
"Great location, not a bad hotel either."
First of all Ueno is a fantastic location to stay in due to it being a major transportation hub in Tokyo. This hotel was a five minute walk to the stations and made getting around Tokyo very easy for me. The hotel was clean and my room was cleaned to a good standard daily. The staff were friendly although I'm not sure if they speak good English as I […] speak Japanese well enough to avoid language barriers. The room was fairly average, nothing special. You can use wi-fi in your room but the hotel has a strange policy requiring you to ask for a new password everyday. My only complaint would be that the pillow the hotel provided was not very comfortable. I would definitely stay here again but I would bring my own pillows this time. It seems to be a trend with Japanese hotels though. They only provide one pillow and it's not usually a terrifically comfortable pillow. So I would seriously suggest you consider bringing your own. Read moreGenuine Hotels.com guest review
The hotel was in a great location for connections and the staff were extremely attentive!Genuine Expedia guest review
Struggled to find it (exiting central Ueno then over the passenger bypass seems simple enough but not when there are several!) but have since found a better map on the hotel website which should be helpful to fellow travellers. Staff were always courteous and friendly. Room was average sized with a TV, fridge, toiletries and daily yukata & slippers. […] I requested non-smoking but you could smell smoke throughout the hotel, not a huge issue but may be to some. Room was cleaned daily with fresh towels & bedding to a good standard. For the money and closeness to the subway & train stations, I think the hotel is great. I'm a single female traveller and never once felt unsafe. Wi-fi was a bit up and down, not the best signal but considering it's free, can't moan too much!There are a couple of handy convenience stores very local to the hotel as well. Would recommend this place to others. Read moreGenuine Expedia guest review
"Decent hotel, close to Ueno station"
We had great difficulty finding our hotel, although it's only a five minute walk from Ueno station. It's down a very quiet, side street off a busy junction and the hotel itself is not easily identified (for English speakers, at least). Finding places in Tokyo's notoriously awkward zoning system is not easy. Despite the short distance from the station, […] we should have taken a taxi. The hotel itself is fine and the room was a good deal larger than others we stayed at in Japan, although the price was a good deal higher, too. The staff were not as polite or helpful as the staff we met in other hotels and not many spoke English. We're not sure whether this is a problem with the hotel or typical of Tokyo service standards. Read moreGenuine Expedia guest review
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