All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
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Calle 2 entre Avenidas 5a y 10a, Colonia Centro, Playa del Carmen, QROO, 77710, Mexico, ‏‎800-491-6126
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3.6 / 5Good

Score breakdown (from 75 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    3.8
  • Comfort
    3.6
  • Condition
    3.5
  • Neighborhood
    4.4

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Nice!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Hade a Nice stay. Friendly Staff!
Genuine Hotels.com guest review
4 night trip with friends Dec 14, 2014
christoffer
SE
4.0 / 5Excellent
"Albergo grazioso ed accogliente"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Esperienza positiva. arredamento, struttura... molto colorata e vivace. Posizione ottima anche se venendo in macchina può essere complicato parcheggiare. Ricezione wifi migliorabile nelle camere
Genuine Expedia guest review
Other trip Dec 14, 2014
Giovanni
IT
4.0 / 5Excellent
"Près de tout"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Belle hôtel très bien située. Chambre sombre mais propre. Tres bien pour petit budget.
Genuine Expedia guest review
Other trip Nov 30, 2014
Merline
CA
4.0 / 5Excellent
"Cumple"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Bien en General
Genuine Hotels.com guest review
1 night romance trip Nov 19, 2014
A Traveler
MX
2.0 / 5Fair
"Mala noche"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Mala aptitud del personal de la recepcion en especial del chavo Raul, se la pasa en las redes sociales y casi no da informacion de lo que uno le pregunta y la de la tarde no le saca una sola respuesta es muy despota.Eso pasa por ir a hoteles sin leer los comentarios.
Genuine Expedia guest review
Other trip Nov 20, 2014
jose
MX
4.0 / 5Excellent
"cómodo"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
hotel pequeño pero cómodo
Genuine Hotels.com guest review
1 night trip Nov 2, 2014
alberto a
MX
1.0 / 5Poor
"Huono, mutta halpa hotelli"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    2.0
Emme meinanneet päästä hotelliin kun tulimme 11 aikaan illalla kaupunkiin suoraan Cancunin lentokentältä. Ovimies ei osannut englantia ja käski kävelemään sisarhotellille kauempana selvittämään asiaa. Ei kauheasti naurattanut päivän matkustamisen jälkeen. Pääsimme kuitenkin lopulta hotellille, mutta huone oli tosi kolkko. Onneksi oltiin vain yksi yö hotellissa. Kannattaa välttää tätä hotellia, varsinkin jos ei osaa espanjaa.
Genuine Hotels.com guest review
1 night romance trip Oct 26, 2014
Marika
FI
5.0 / 5Outstanding
"Super"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Le personnel est très sympathique. L'hôtel est magnifique, propre, et la petite piscine est la bienvenue. Il est extrêmement bien placé et il n'y a rien à redire sur la propreté. Je conseille fortement cet hôtel où je retournerais avec grand plaisir.
Genuine Expedia guest review
Other trip Oct 30, 2014
Fany
FR
4.0 / 5Excellent
"Muy bueno"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Me fue bein. Me encanto Hacienda del Caribe esta centrico cerca the 5th avenida a pasos de la playa, bien cerca de de la terminal de auto bus, del parque y a tres cuadras del ferry. La limpieza del cuarto fue excelente. El cuarto en donde estuve tendia WiFi y estaba enfrente de la piscina. El trato de staff fue muy bueno. El restaurant nos sirvio buenos desayunos. Gracias Hacienda del Caribe.
Genuine Hotels.com guest review
3 night family trip Oct 10, 2014
Maximiliano
MX
3.0 / 5Good
"UN HOTEL COMODO, OK"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
En general estuvo bien. Ninguna queja. La alberca es chiquita y esta justo en la recepción, asi que no te apetece bañarte ya que todos te ven y como comento, es muy chiquita. Nunca vimos a nadie en la alberca. Esta muy bien ubicado.
Genuine Expedia guest review
Other trip Sep 28, 2014
A Traveler
MX
5.0 / 5Outstanding
"Hotel cerca de la 5ta avenida"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Es un hotel que esta cerca de la 5ta avenida y no molesta el ruido de los bares o antros cercanos, la atencion es excelente por parte de Brenda la recepcionista y ademas esta cerca del ADO y de la playa.
Genuine Expedia guest review
Other trip Sep 3, 2014
A Traveler
MX
3.0 / 5Good
"Vacaciones"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
Lo bueno. Servicio Ubicación Lo malo Estacionamiento Internet Clima (escurría agua y me caí) Humedad (con el mismo clima pueden sacar la humedad) No lo recomiendo para familias con niños pequeños yo tuve que caminar 400 mtros con mi hija en brazos por que no hay donde estacionarse y los estacionamiento te cobras 150 el día
Genuine Hotels.com guest review
3 night family trip Aug 14, 2014
Israel ayuso coaña
MX
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excelente trato, limpieza, comodidad, y ubicación
Genuine Hotels.com guest review
4 night family trip Aug 4, 2014
Norma morales
MX
5.0 / 5Outstanding
"Excelente!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Todo fué maravilloso! El personal y las habitaciones excelentes. Muy cerca de la playa y todas las atracciones :)
Genuine Expedia guest review
Other trip Jul 17, 2014
Rocio
MX
3.0 / 5Good
"Gutes Hotel (fehlende Kleinigkeiten)"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Im Hotel hat der Safe nicht funktioniert. Es gab kein Telefon im Zimmer. WLAN funktioniert nur im ersten Stock. Zu bestimmten Tageszeiten gab es kein warmes Wasser oder es floss erst Viertelstunde, nachdem der Wasserhahn aufgedreht war. Trotz allem ist das Personal sehr nett, die Lage zentral, die Zimmer sind sehr sauber. Lage: 2 Min vom Busstation ADO entfernt, 2 Min. vom Strand entfernt, um die Ecke gibt es Möglichkeiten, typisch mexikanisches Essen zu nicht touristischen Preisen zu bekommen. Alles in allem - empfehlenswert, wenn man auf die oben genannten Kleinigkeiten verzichten kann.
Genuine Hotels.com guest review
5 night romance trip Jul 3, 2014
A Traveler
DE
5.0 / 5Outstanding
"Unser Tip für Playa del Carmen"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Das Hotel wird meines Erachtens unterbewertet. Es liegt ruhig, dennoch sehr zentral an der Ecke zur 5th Avenue. Strand, Fähre, Ado Busstation, Collectivos und authentischere Restaurants , als die Tourischuppen in der quinta Avenida, sind alle in 2-5 Gehminuten erreichbar. Das Hotel hat einen hübschen Pool, die Zimmer sind individuell aber alle hübsch dekoriert. Da unvermietete Zimmer tagsüber zum Lüften offen stehen, konnte ich in ca. 10-15 Zimmer einen Blick werfen. Lediglich die Zimmer im Erdgeschoss sind nicht so toll, da diese ziemlich dunkel sind . Wir waren mit unserem,Zimmer in den oberen Stockwerken ( es gibt drei) sehr zufrieden. Hübsches, mexikanisches Hacienda Dekor, nett gestrichen und kaum Abnutzungen an den Wänden waren erkennbar.,Das Bad war ebenfalls farbenfroh und sauber , wir hatten einen Föhn und Schminkspiegel.Die Handtücher waren nen bissel dünn und,abgenutzt Ber sauber.,Sie wurden täglich gewechselt und sehr liebevoll alsTierchen, Blümchen präsentiert. Überall wurde geputzt und während unseres Aufenthalts von immerhin 17 Tagen wurden auch neue Anschaffungen,wie Fenbedienungen für TV und AC getätigt. Neue Kissen würde ich mir beim nächsten Mal wünschen, da diese durch das Waschen ziemlich klumpig waren. Mehr gibt es aber nicht zu bemängeln Das Personal war sehr nett, hilfsbereit ohne aufdringlich zu sein
Genuine Expedia guest review
Other trip Apr 18, 2014
Sandra y Mathia
DE
5.0 / 5Outstanding
"Mysigt"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Väldigt mysigt på perfekt läge. Väldigt vänlig och hjälpsam personal.
Genuine Hotels.com guest review
5 night trip with friends Dec 16, 2013
Magnus
SE
3.0 / 5Good
"Hotel in stile messicano"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Situato a 5 minuti dalla stazione dei pulman e' un hotel in discrete condizioni , le camere sono sufficientemente pulite. Discreto il rapporto qualità prezzo.
Genuine Expedia guest review
Other trip Aug 26, 2013
Dino
IT
3.0 / 5Good
"Utmärkt läge"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Mkt bra, perfekt läge nära centrum och stranden. Dock bokade vi "2 st queensize" men de hade endast "1 st kingsize" när vi kom dit. Något som hotels borde ha bättre koll på.
Genuine Hotels.com guest review
1 night trip Jul 5, 2013
Nick
SE
1.0 / 5Poor
"Mala experiencia"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
Mala experiencia, el servicio es malo, lento, la habitacion estaba pequeña, habia cucarachos, el baño tenia manchas de sangre, no habia agua caliente, el control remoto de la TV no funcionaba
Genuine Hotels.com guest review
7 night family trip Jun 1, 2013
A Traveler
MX
5.0 / 5Outstanding
"Hacienda del caribe reseña"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Es un hotel que cuenta con las medidas de seguridad e higiene para el turismo
Genuine Expedia guest review
Other trip Mar 23, 2013
Alejandro
MX
5.0 / 5Outstanding
"adatto a tutti"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Albergo in buone condizioni,molto vicino alla stazione degli autobus e al. porto per andare a cozumel.
Genuine Expedia guest review
Other trip Sep 18, 2012
gianluca
IT
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night trip Jan 13, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
7 night trip with friends May 26, 2015
A Traveler
CA
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
4 night trip Jul 5, 2012
SERGIO Z
MX

TripAdvisor reviews for Hotel Hacienda del Caribe

Overall rating:Based on 175 traveler reviews

Most recent traveler reviews:

Overall Rating
"Mexican Charm in a Fantastic Location!"
06/23/15 pepper_134 Fredericton
Stayed at Hacienda Del Caribe in February of 2015 for a week. Cannot remember the room. Umber but it was on the 2nd floor, patio facing the courtyard. Pros: *LOCATION- can't be any better, steps away from 5th and the beach but not loud at night *Staff- very friendly, especially staff at Mr.Dog (attached restaurant) *Decor- decorated in a charming Mexican style, absolutely loved it *Price- scored a great deal on booking.com *Air Conditioning- Extremely cold! *Wifi- Free! We could get it in our room, don't think this is the case for every room tho. *Mr. Dog- attached restaurant where you can have breakfast. They have awesome hamburgers and hot wings! Very good prices, will even deliver to your room! CONS *Lighting- very dark in the room, I don't think every room would have this issue. Only window besides the bathroom were the patio doors and the patio was surrounded by greenery and flowers, also faced into the courtyard, all of which hindered the natural light. *No Fridge- could be fine if only staying for a few days but as we were there for a week, it was a bit annoying to not have a cold drink or somewhere to keep snacks that needed to be refrigerated. *No Phone- annoying if you needed front desk for something, not really an issue just an annoyance *Towels- pretty old and threadbare, also not consistent with being replaced. Would I return? ABSOLUTELY! Already have a trip booked in November, returning to this great hotel for 2 weeks! Hoping to get a suite for at least part of it!
Overall Rating
"Beautiful hotel"
06/20/15 Tonyteun
We stayed there Nights in this hotel and it was very nice. Although Playa del Carmen wasn't really our thing, the hotel was great. The swimming pool is a bit tiny, but the set up and the rooms are great. Really friendly and helpfull staff and the next door Mr Dog restaurant provides diner options.
Overall Rating
"A True Hidden Diamond!"
06/13/15 fonzie8333 Houston, Texas
Me and a couple of friends stayed here for a 5 nights in early June. There are so many points to hit on, and very little misses! First off, this is the rainy season in the Yucatan, so you need a good hotel with great service, a bar, and good cheap food downstairs to keep you occupied during fits of rain. A great pool doesn't hurt either. Hacienda Del C has it all! And with great smiles and laughs from everyone who works there (thanks for everything Amy!! And the other guy, I forgot his name) we felt right at home, safe, and really welcomed. The attached restaurant is full of fun loving characters (Esteban and Johnny, love you guys!), who are always ready to serve, day or night, whether you want a cup of hot coffee, or a round of shots! The rooms. We stayed on the top floor, room 307, which overlooks the pool area right in the middle. Very clean room, with a combination safe, two fairly comfortable queen beds, VERY cold A/C, and hot water (low pressure, but it's doable). They make you room up everyday with fresh towels and toiletries if you so need. The lighting is limited, which made it challenging for my two female companions to do their makeup, but they made it work. The room could use a couple of lamps, but I think the goal is a smaller electrical footprint. The nights are loud on 5th ave, but not a single sound ever disturbed our sleep. Overall, we totally loved our stay and will be coming back here next time we visit Playa. I recommend this little diamond in the rough to anyone on a conscious budget and looking to enjoy a true coastal Mexican boutique hotel.
Overall Rating
"Good location, cute Hotel and helpful staff"
05/31/15 SwissLivingLife Lake Louise, Canada
I stayed at Hacienda for 6 nights with my friend. The Hotel has a good first impression with his colours and caractheristics. We arrived late but the lovely Amy was waiting for us at the reception. Amy, Pino (night audit) and the rest of the staff were really helpful and nice. The pool seems small at first but is great for a short morning or after beach dip. The only "bad" thing was that we did not have a lot of light in the room, but good beds and enough space for 2. we went in the low season so we paid a really good price! The hotel is located just 2 blocks from the beach anf 2 blocks from the colectivo. The ADO station is also really close. The staff working at the Restaurant mr. Dog just attached to the hotel was also funny and nice! Would really reccomend staying here if you dont want to spend a lot but have a cute hotel
Overall Rating
"Best location, good value"
05/24/15 Travel4fun987 Chicago, Illinois
Located 1 block off fith avenue was close to the action, yet quiet so you can sleep. It's only 1 block from ADO bus station which is great for taking buses to theme parks and airport. The rooms were large and Mexican style furnishing. bed was comfortable but not modern furnishings, no refrigerator. big shower. Staff very friendly. Rooms kept very clean. Excellent value for the money. Look for deals online during non prime season.
Overall Rating
"Quite place after a long day"
05/07/15 blancardo calgary
Nice and quiet place off of 5th avenue. Staff friendly. Rooms clean. The only bad thing was there were a lot of mosquito in our room. Otherwise an enjoyable stay and will not hesitate to stay again. Salud
Overall Rating
"Central location"
03/22/15 whereINtheWORLDisBam Manila, Philippines
Stayed a few nights here in March 2013. The room was spacious and felt very homey. The design of the hotel is charming and looked very authentic. A short walk to 5th Avenue where all the restaurants and shops are located.
Overall Rating
"location location location"
03/17/15 LynnOliver Oliver BC
What a surprise! One block from beach, one block from ADO steps from 5th Ave and QUIET!! Old fashioned service...beautiful towel art every day and old style Mexican decor. Would recommend this to anyone. The rooms are large and balconies overlook the shopping area or pool and beautiful courtyard. It is older, but rooms are very clean and staff Alex, Amy, Anna and Vanessa, thank you for a great stay. (two weeks)
Overall Rating
"For the money, it is hard to beat."
02/25/15 ArkieAbroad Arkansas
We stayed here on a Tuesday night. The hotel courtyard was very charming. The room was super clean. Mattress was comfortable but the pillows were a little lumpy. Water pressure was great, but we had to wait a little bit for water to heat up. Air conditioner worked great, so did the ceiling fan. Staff was friendly. The pool was too small to swim in unless your were a child, but it was pretty and added to the ambiance. We could not get wifi in our room, but got it outside our door (room 312). The location is super convenient to the ferry and bus. For the price, it was great. Far exceeded my expectations. We did not experience any noise during the night as a couple of the other reviews noted.
Overall Rating
"Great place to stay!"
02/18/15 gonzzita Oklahoma City
My boyfriend and I stayed two nights here and both loved it! The decor is charming, it's location is very convenient just off of 5th Ave, but located just far back enough to not deal with all the noise. The staff was very friendly and the hotel is nicely kept & clean. The only inconvenience is if you are driving, you have to pay to park or take your car to their main hotel (about 5 blocks away) and walk back. Overall, great place to stay!
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews