All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
Calle 2 entre Avenidas 5a y 10a, Colonia Centro, Playa del Carmen, QROO, 77710, Mexico, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
3.6 / 5Good

Score breakdown (from 81 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    3.8
  • Comfort
    3.7
  • Condition
    3.5
  • Neighborhood
    4.4

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"excelente hotel"
excelente
Genuine Hotels.com guest review
6 night trip with friends Apr 14, 2015
geralys
VE
5.0 / 5Outstanding
"Semana santa 2015"
Me encanto el hotel. Regresaría sin dudarlo!
Genuine Hotels.com guest review
3 night trip with friends Apr 2, 2015
MONICA ROSARA
MX
5.0 / 5Outstanding
"El hotel cuenta con lo necesario para una buena ed"
El hotel cuenta con lo necesario para una buena estancia las habitaciones limpias y esta cómodas esta bien ubicado
Genuine Expedia guest review
Other trip Apr 3, 2015
Rosa
MX
5.0 / 5Outstanding
"muy buen hotel reco.endable al 1000"
Todo súper excelente felicidades
Genuine Hotels.com guest review
2 night romance trip Mar 21, 2015
eduardo
MX
3.0 / 5Good
"BUENO"
LA UBICACIÓN DEL HOTEL MUY BIEN, PERO COMO QUE TE FALTA YA MANTENIMIENTO AL HOTEL SOBRE TODO EN LOS BAÑOS
Genuine Hotels.com guest review
7 night family trip Jan 15, 2015
Eduardo Rene
MX
2.0 / 5Fair
"Kan ej rekommendera detta ställe!!"
Bra läge nära centrum och beach. Ingen trevlig personal, blev riktigt dåligt bemött!! Slitna och spartanska rum. Ofräscht i dusch och toalett.
Genuine Hotels.com guest review
6 night family trip Jan 4, 2015
A Traveler
SE
4.0 / 5Excellent
"hotel limpio"
cuarto limpio, a media cuadra de la quinta avenida,en general agradable
Genuine Hotels.com guest review
1 night trip with friends Dec 18, 2014
A Traveler
MX
4.0 / 5Excellent
"Nice!"
Hade a Nice stay. Friendly Staff!
Genuine Hotels.com guest review
4 night trip with friends Dec 14, 2014
christoffer
SE
4.0 / 5Excellent
"Albergo grazioso ed accogliente"
Esperienza positiva. arredamento, struttura... molto colorata e vivace. Posizione ottima anche se venendo in macchina può essere complicato parcheggiare. Ricezione wifi migliorabile nelle camere
Genuine Expedia guest review
Other trip Dec 14, 2014
Giovanni
IT
4.0 / 5Excellent
"Près de tout"
Belle hôtel très bien située. Chambre sombre mais propre. Tres bien pour petit budget.
Genuine Expedia guest review
Other trip Nov 30, 2014
Merline
CA
4.0 / 5Excellent
"Cumple"
Bien en General
Genuine Hotels.com guest review
1 night romance trip Nov 19, 2014
A Traveler
MX
2.0 / 5Fair
"Mala noche"
Mala aptitud del personal de la recepcion en especial del chavo Raul, se la pasa en las redes sociales y casi no da informacion de lo que uno le pregunta y la de la tarde no le saca una sola respuesta es muy despota.Eso pasa por ir a hoteles sin leer los comentarios.
Genuine Expedia guest review
Other trip Nov 20, 2014
jose
MX
4.0 / 5Excellent
"cómodo"
hotel pequeño pero cómodo
Genuine Hotels.com guest review
1 night trip Nov 2, 2014
alberto a
MX
1.0 / 5Poor
"Huono, mutta halpa hotelli"
Emme meinanneet päästä hotelliin kun tulimme 11 aikaan illalla kaupunkiin suoraan Cancunin lentokentältä. Ovimies ei osannut englantia ja käski kävelemään sisarhotellille kauempana selvittämään asiaa. Ei kauheasti naurattanut päivän matkustamisen jälkeen. Pääsimme kuitenkin lopulta hotellille, mutta huone oli tosi kolkko. Onneksi oltiin vain yksi yö hotellissa. Kannattaa välttää tätä hotellia, varsinkin jos ei osaa espanjaa.
Genuine Hotels.com guest review
1 night romance trip Oct 26, 2014
Marika
FI
5.0 / 5Outstanding
"Super"
Le personnel est très sympathique. L'hôtel est magnifique, propre, et la petite piscine est la bienvenue. Il est extrêmement bien placé et il n'y a rien à redire sur la propreté. Je conseille fortement cet hôtel où je retournerais avec grand plaisir.
Genuine Expedia guest review
Other trip Oct 30, 2014
Fany
FR
4.0 / 5Excellent
"Muy bueno"
Me fue bein. Me encanto Hacienda del Caribe esta centrico cerca the 5th avenida a pasos de la playa, bien cerca de de la terminal de auto bus, del parque y a tres cuadras del ferry. La limpieza del cuarto fue excelente. El cuarto en donde estuve tendia WiFi y estaba enfrente de la piscina. El trato de staff fue muy bueno. El restaurant nos sirvio buenos desayunos. Gracias Hacienda del Caribe.
Genuine Hotels.com guest review
3 night family trip Oct 10, 2014
Maximiliano
MX
3.0 / 5Good
"UN HOTEL COMODO, OK"
En general estuvo bien. Ninguna queja. La alberca es chiquita y esta justo en la recepción, asi que no te apetece bañarte ya que todos te ven y como comento, es muy chiquita. Nunca vimos a nadie en la alberca. Esta muy bien ubicado.
Genuine Expedia guest review
Other trip Sep 28, 2014
A Traveler
MX
5.0 / 5Outstanding
"Hotel cerca de la 5ta avenida"
Es un hotel que esta cerca de la 5ta avenida y no molesta el ruido de los bares o antros cercanos, la atencion es excelente por parte de Brenda la recepcionista y ademas esta cerca del ADO y de la playa.
Genuine Expedia guest review
Other trip Sep 3, 2014
A Traveler
MX
3.0 / 5Good
"Vacaciones"
Lo bueno. Servicio Ubicación Lo malo Estacionamiento Internet Clima (escurría agua y me caí) Humedad (con el mismo clima pueden sacar la humedad) No lo recomiendo para familias con niños pequeños yo tuve que caminar 400 mtros con mi hija en brazos por que no hay donde estacionarse y los estacionamiento te cobras 150 el día
Genuine Hotels.com guest review
3 night family trip Aug 14, 2014
Israel ayuso coaña
MX
5.0 / 5Outstanding
Excelente trato, limpieza, comodidad, y ubicación
Genuine Hotels.com guest review
4 night family trip Aug 4, 2014
Norma morales
MX
5.0 / 5Outstanding
"Excelente!"
Todo fué maravilloso! El personal y las habitaciones excelentes. Muy cerca de la playa y todas las atracciones :)
Genuine Expedia guest review
Other trip Jul 17, 2014
Rocio
MX
3.0 / 5Good
"Gutes Hotel (fehlende Kleinigkeiten)"
Im Hotel hat der Safe nicht funktioniert. Es gab kein Telefon im Zimmer. WLAN funktioniert nur im ersten Stock. Zu bestimmten Tageszeiten gab es kein warmes Wasser oder es floss erst Viertelstunde, nachdem der Wasserhahn aufgedreht war. Trotz allem ist das Personal sehr nett, die Lage zentral, die Zimmer sind sehr sauber. Lage: 2 Min vom Busstation ADO entfernt, 2 Min. vom Strand entfernt, um die Ecke gibt es Möglichkeiten, typisch mexikanisches Essen zu nicht touristischen Preisen zu bekommen. Alles in allem - empfehlenswert, wenn man auf die oben genannten Kleinigkeiten verzichten kann.
Genuine Hotels.com guest review
5 night romance trip Jul 3, 2014
A Traveler
DE
5.0 / 5Outstanding
"Unser Tip für Playa del Carmen"
Das Hotel wird meines Erachtens unterbewertet. Es liegt ruhig, dennoch sehr zentral an der Ecke zur 5th Avenue. Strand, Fähre, Ado Busstation, Collectivos und authentischere Restaurants , als die Tourischuppen in der quinta Avenida, sind alle in 2-5 Gehminuten erreichbar. Das Hotel hat einen hübschen Pool, die Zimmer sind individuell aber alle hübsch dekoriert. Da unvermietete Zimmer tagsüber zum Lüften offen stehen, konnte ich in ca. 10-15 Zimmer einen Blick werfen. Lediglich die Zimmer im Erdgeschoss sind nicht so toll, da diese ziemlich dunkel sind . Wir waren mit unserem,Zimmer in den oberen Stockwerken ( es gibt drei) sehr zufrieden. Hübsches, mexikanisches Hacienda Dekor, nett gestrichen und kaum Abnutzungen an den Wänden waren erkennbar.,Das Bad war ebenfalls farbenfroh und sauber , wir hatten einen Föhn und Schminkspiegel.Die Handtücher waren nen bissel dünn und,abgenutzt Ber sauber.,Sie wurden täglich gewechselt und sehr liebevoll alsTierchen, Blümchen präsentiert. Überall wurde geputzt und während unseres Aufenthalts von immerhin 17 Tagen wurden auch neue Anschaffungen,wie Fenbedienungen für TV und AC getätigt. Neue Kissen würde ich mir beim nächsten Mal wünschen, da diese durch das Waschen ziemlich klumpig waren. Mehr gibt es aber nicht zu bemängeln Das Personal war sehr nett, hilfsbereit ohne aufdringlich zu sein
Genuine Expedia guest review
Other trip Apr 18, 2014
Sandra y Mathia
DE
5.0 / 5Outstanding
"Mysigt"
Väldigt mysigt på perfekt läge. Väldigt vänlig och hjälpsam personal.
Genuine Hotels.com guest review
5 night trip with friends Dec 16, 2013
Magnus
SE
3.0 / 5Good
"Hotel in stile messicano"
Situato a 5 minuti dalla stazione dei pulman e' un hotel in discrete condizioni , le camere sono sufficientemente pulite. Discreto il rapporto qualità prezzo.
Genuine Expedia guest review
Other trip Aug 26, 2013
Dino
IT
3.0 / 5Good
"Utmärkt läge"
Mkt bra, perfekt läge nära centrum och stranden. Dock bokade vi "2 st queensize" men de hade endast "1 st kingsize" när vi kom dit. Något som hotels borde ha bättre koll på.
Genuine Hotels.com guest review
1 night trip Jul 5, 2013
Nick
SE
1.0 / 5Poor
"Mala experiencia"
Mala experiencia, el servicio es malo, lento, la habitacion estaba pequeña, habia cucarachos, el baño tenia manchas de sangre, no habia agua caliente, el control remoto de la TV no funcionaba
Genuine Hotels.com guest review
7 night family trip Jun 1, 2013
A Traveler
MX
5.0 / 5Outstanding
"Hacienda del caribe reseña"
Es un hotel que cuenta con las medidas de seguridad e higiene para el turismo
Genuine Expedia guest review
Other trip Mar 23, 2013
Alejandro
MX
5.0 / 5Outstanding
"adatto a tutti"
Albergo in buone condizioni,molto vicino alla stazione degli autobus e al. porto per andare a cozumel.
Genuine Expedia guest review
Other trip Sep 18, 2012
gianluca
IT
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night trip Jan 13, 2013
A Traveler
US
4.0 / 5Excellent
Genuine Hotels.com guest review
7 night trip with friends May 26, 2015
A Traveler
CA

TripAdvisor reviews for Hotel Hacienda del Caribe

Overall rating:Based on 187 traveler reviews

Most recent traveler reviews:

Overall Rating
"Not a 3 Star Hotel"
08/14/15 DianaDuranA Brisbane, Australia
The hotel is located in a very good area, near to the beach and the main street, the building is pretty with Mexican decoration and it´s got a lot of potential... But they have serious management and staff issues. Bed Linen and towels need an urgent replacement- they´re old, stained and ragged- not to mention the pillows, they´re so old they´re falling apart -super lumpy- pretty disgusting. They only give you two towels per room and that´s it, they take them every morning to wash them and only return them in the afternoon, so you can´t use the pool or take a shower during the day. Staff is very rude. I´ve stayed in backpackers way better than this "3 star hotel"
Overall Rating
"Charming hotel with potential but terrible service and management flaws"
08/12/15 JuanEscano Bogota, Colombia
First i will start with the good things about the hoteI, it is on a good location right next to the beach, the building is actually pretty nice with a beautiful mexican style and the pool is tiny but clean, so this hotel could be a pretty cozy boutique hotel. On the other hand, we had a very bad experience staying there. Checked in on wednesday for a three night stay and the troubles started right away when we first entered the room. Dirty room, stained bedspread, old and lumpy pillows (disgusting actually), the tv never worked, no hand towels in the bathroom and the body towels were stained, old and ragged, they even had holes in them (so you could never know if they were clean). Also, but not as important, the room had no minibar or phone to call the front desk and the hotel doesn´t have an elevator so you have to use the stairs every time you want to ask for something. On Thursday we tried to use the pool around 10am so I asked the front desk for pool towels, the lady told me they didn´t have any, so I decided to go to the beach for a swim and then come back to the room to have a shower, but when I arrived the cleaning lady had already cleaned my room and surprisingly she took the two towels we had and didn´t leave any. So i asked the person at front desk for towels and she told me they did not have any towels, that they had taken the towels in my bedroom to clean them and they didn´t have any more towels, so we had to wait for the towels to arrive for us to be able to take a shower. The towels were supposed to arrive in one hour but they did not arrive until 5pm. When i confronted the clerk at front desk she told me in a very rude way that not all hotels give towels to their guests. There is another problem, you can hear pretty much everything that happens outside as if it was inside your room and it became a bigger issue because they have a construction site nearby and they work ALL NIGHT!! So the noise, on top of the horrible pillows made it almost imposible to have a good rest. The next day i decided to cut my stay short one day and go to another hotel. This hotel should not be rated as it is right now, for me this is on the same level as a hostel, and it´s mainly because of the bad customer service they have and the lack of investment in basic things as bed linen, towels and pillows... Because one thing is having a basic hotel, and you understand it for the price but another one is having a dirty one.
Overall Rating
"I am homesick for Hotel Hacienda del Caribe"
08/10/15 waldinbrock Pittsburgh, Pennsylvania
After spending a week in Playa I will be writing several reviews over the next few weeks. However I wanted to be sure the first review I wrote was for the Hotel I stayed at. First, do not get this place confused with Hotel Hacendia del real Caribe, which is located next to a very loud nightclub. This place is located on Calle 2 and is so close to everything you need to get out and do some exploring, for those who chose to plan your own excursions. You are 2 blocks from the ferry to Cozumel, a block a way from the ADO bus stop which you can take to and from the airport in cancun for about $10 a person and to hit the collectivos, just head up Calle 2 to find the collectivo stop, you can use the collectivos to go anywhere from playa to Tulum for about $3 per person/US , thats right, Tulum Ruins, Akamal, Grand Cenote etc all for $3 each is just a step away from your hotel. For dining you can head up 5th AVe and find endless high end places to eat, or do like us and head up Calle 2, 4 or 6 and find local favorites where you can find better authentic Mexican food for much cheaper prices , usually a lunch or breakfast in these places will run you abut $10 for two people, compared to the overpriced places on 5th. Now onto the Hotel itself. I honestly dont think I have ever enjoyed a staff at Hotel as much as I did here. The front desk receptionists were so friendly and helpful in helping me find my way around town, where to buy tequila at the best prices, how many Pesos I should pay for the souvenirs I was looking for and how to pronounce words in Spanish correctly as my Spanish is very bad, limited to about 20 words which I usually dont even pronounce correctly. The Hotel itself is clean , beautiful and while it is not full of luxurious amenities it gives you the feel of where you are , which is MEXICO!!!! I found the AC to be adequate, the bed was comfortable enough for me, the water wasnt piping hot but hot enough, to address some complaints I heard from other reviewers, yes there is a trash can next to your toilet for your paper, but it is this way everywhere in Mexico, even at Starbucks and Walmart, oh BTW Walmart is a close walk to here as well, Also I saw a few people complain about not having enough towels or washcloths, Just Ask! The staff here will do anything to accommodate you. I also cant end my review with out giving a shout out to the night watchman, I really enjoyed talking to him every night when we returned from our journeys and at about 5am every morning as I set out for my coffee as another reviewer said, he doesn't speak a lick of English and I don't speak hardly any Spanish but we seemed to engage in pleasant conversation everery day. He might be the nicest guy you will ever meet and if you need something do like I did get on your wifi use google translator and find the way to tell him what you need. I must admit it was sad when we checked out of our rooms, because it was like leaving behind family, I would recommend this hotel to anyone who wants to explore Playa, However if you are the type who needs to be pampered by an all inclusive hotel and cant be bothered with simple things such as planning a place to go eat, my only recommendation to you would be to rethink everything, we spent under $450 for 8 nights here., ate at awesome place nearby and explored the nooks and crannies of Mexico. We will definitely be back
Overall Rating
"Very good for the price...."
07/23/15 bigwavejames bigwavejames
This reminds me of a Mexican national hotel, along the lines of Holiday Inn and Best Western. Yes, right off the main street and near the ferry- but quiet. Yes, towel situation could be better- but I asked for a few more and received them. Yes, hot water was dependent on when you got to it- nothing to say here other then it was never cold.. Yeah, the pool is a bit small- but full of fun loving people. Room was comfortable and a good size. No bed bugs. Wonderfully, whenever I spoke to staff, they dealt with my request. And upon hearing I needed to leave about 5:30 a.m. to the airport, the night guard offered to wake me, which he did with a knock on my door, helped with luggage, loading and a nice farewell. All this by his own offering- I never asked. You have to appreciate that. This place will be on my radar next time I visit PDC, and if the price hits again, I'm there with no hesitation.
Overall Rating
"Nice Hotel in the heart of Playa"
07/11/15 beckytdoe
Reserved our room online and had a little trouble finding it but the locals helped us to find our way. The hotel has a pollinated in the middle of the open air hotel. Check-In was fast and we were given our TV and air conditioner remote. The room was nicely but kinda small. The air conditioner was the worst. Not sure if it was just our room but we went to get help and our front desk man was gone and all that remained was the security guard who knew no English. We ventured out on the town and when we came back at 1AM our whole hotel was gated up. Kinda scary but the security guard quickly let us in. He remembered is crazy gringos. The hotel is rated 4 star but not in American standards. We had a trash can next to the toilet and had to throw the TP in it. Nice cheap find in the heart of the town. If your not looking for luxury and just need a quiet safe place to crash this is it.
Overall Rating
"Mexican Charm in a Fantastic Location!"
06/23/15 pepper_134 Fredericton
Stayed at Hacienda Del Caribe in February of 2015 for a week. Cannot remember the room. Umber but it was on the 2nd floor, patio facing the courtyard. Pros: *LOCATION- can't be any better, steps away from 5th and the beach but not loud at night *Staff- very friendly, especially staff at Mr.Dog (attached restaurant) *Decor- decorated in a charming Mexican style, absolutely loved it *Price- scored a great deal on booking.com *Air Conditioning- Extremely cold! *Wifi- Free! We could get it in our room, don't think this is the case for every room tho. *Mr. Dog- attached restaurant where you can have breakfast. They have awesome hamburgers and hot wings! Very good prices, will even deliver to your room! CONS *Lighting- very dark in the room, I don't think every room would have this issue. Only window besides the bathroom were the patio doors and the patio was surrounded by greenery and flowers, also faced into the courtyard, all of which hindered the natural light. *No Fridge- could be fine if only staying for a few days but as we were there for a week, it was a bit annoying to not have a cold drink or somewhere to keep snacks that needed to be refrigerated. *No Phone- annoying if you needed front desk for something, not really an issue just an annoyance *Towels- pretty old and threadbare, also not consistent with being replaced. Would I return? ABSOLUTELY! Already have a trip booked in November, returning to this great hotel for 2 weeks! Hoping to get a suite for at least part of it!
Overall Rating
"Beautiful hotel"
06/20/15 Tonyteun
We stayed there Nights in this hotel and it was very nice. Although Playa del Carmen wasn't really our thing, the hotel was great. The swimming pool is a bit tiny, but the set up and the rooms are great. Really friendly and helpfull staff and the next door Mr Dog restaurant provides diner options.
Overall Rating
"A True Hidden Diamond!"
06/13/15 fonzie8333 Houston, Texas
Me and a couple of friends stayed here for a 5 nights in early June. There are so many points to hit on, and very little misses! First off, this is the rainy season in the Yucatan, so you need a good hotel with great service, a bar, and good cheap food downstairs to keep you occupied during fits of rain. A great pool doesn't hurt either. Hacienda Del C has it all! And with great smiles and laughs from everyone who works there (thanks for everything Amy!! And the other guy, I forgot his name) we felt right at home, safe, and really welcomed. The attached restaurant is full of fun loving characters (Esteban and Johnny, love you guys!), who are always ready to serve, day or night, whether you want a cup of hot coffee, or a round of shots! The rooms. We stayed on the top floor, room 307, which overlooks the pool area right in the middle. Very clean room, with a combination safe, two fairly comfortable queen beds, VERY cold A/C, and hot water (low pressure, but it's doable). They make you room up everyday with fresh towels and toiletries if you so need. The lighting is limited, which made it challenging for my two female companions to do their makeup, but they made it work. The room could use a couple of lamps, but I think the goal is a smaller electrical footprint. The nights are loud on 5th ave, but not a single sound ever disturbed our sleep. Overall, we totally loved our stay and will be coming back here next time we visit Playa. I recommend this little diamond in the rough to anyone on a conscious budget and looking to enjoy a true coastal Mexican boutique hotel.
Overall Rating
"Good location, cute Hotel and helpful staff"
05/31/15 SwissLivingLife Lake Louise, Canada
I stayed at Hacienda for 6 nights with my friend. The Hotel has a good first impression with his colours and caractheristics. We arrived late but the lovely Amy was waiting for us at the reception. Amy, Pino (night audit) and the rest of the staff were really helpful and nice. The pool seems small at first but is great for a short morning or after beach dip. The only "bad" thing was that we did not have a lot of light in the room, but good beds and enough space for 2. we went in the low season so we paid a really good price! The hotel is located just 2 blocks from the beach anf 2 blocks from the colectivo. The ADO station is also really close. The staff working at the Restaurant mr. Dog just attached to the hotel was also funny and nice! Would really reccomend staying here if you dont want to spend a lot but have a cute hotel
Overall Rating
"Best location, good value"
05/24/15 Travel4fun987 Chicago, Illinois
Located 1 block off fith avenue was close to the action, yet quiet so you can sleep. It's only 1 block from ADO bus station which is great for taking buses to theme parks and airport. The rooms were large and Mexican style furnishing. bed was comfortable but not modern furnishings, no refrigerator. big shower. Staff very friendly. Rooms kept very clean. Excellent value for the money. Look for deals online during non prime season.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews