All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereCalle 2 entre Avenidas 5a y 10a, Colonia Centro, Playa del Carmen, QROO, 77710, Mexico, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
3.5 / 5Good

Score breakdown (from 73 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    3.7
  • Comfort
    3.6
  • Condition
    3.4
  • Neighborhood
    4.3

The following reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
"Mala noche"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Mala aptitud del personal de la recepcion en especial del chavo Raul, se la pasa en las redes sociales y casi no da informacion de lo que uno le pregunta y la de la tarde no le saca una sola respuesta es muy despota.Eso pasa por ir a hoteles sin leer los comentarios.
Genuine Expedia guest review
Other trip Nov 20, 2014
jose
MX
4.0 / 5Excellent
"cómodo"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
hotel pequeño pero cómodo
Genuine Hotels.com guest review
1 night trip Nov 2, 2014
alberto a
MX
1.0 / 5Poor
"Huono, mutta halpa hotelli"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    2.0
Emme meinanneet päästä hotelliin kun tulimme 11 aikaan illalla kaupunkiin suoraan Cancunin lentokentältä. Ovimies ei osannut englantia ja käski kävelemään sisarhotellille kauempana selvittämään asiaa. Ei kauheasti naurattanut päivän matkustamisen jälkeen. Pääsimme kuitenkin lopulta hotellille, mutta huone oli tosi kolkko. Onneksi oltiin vain yksi yö hotellissa. Kannattaa välttää tätä hotellia, varsinkin jos ei osaa espanjaa.
Genuine Hotels.com guest review
1 night romance trip Oct 26, 2014
Marika
FI
5.0 / 5Outstanding
"Super"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Le personnel est très sympathique. L'hôtel est magnifique, propre, et la petite piscine est la bienvenue. Il est extrêmement bien placé et il n'y a rien à redire sur la propreté. Je conseille fortement cet hôtel où je retournerais avec grand plaisir.
Genuine Expedia guest review
Other trip Oct 30, 2014
Fany
FR
4.0 / 5Excellent
"Muy bueno"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Me fue bein. Me encanto Hacienda del Caribe esta centrico cerca the 5th avenida a pasos de la playa, bien cerca de de la terminal de auto bus, del parque y a tres cuadras del ferry. La limpieza del cuarto fue excelente. El cuarto en donde estuve tendia WiFi y estaba enfrente de la piscina. El trato de staff fue muy bueno. El restaurant nos sirvio buenos desayunos. Gracias Hacienda del Caribe.
Genuine Hotels.com guest review
3 night family trip Oct 10, 2014
Maximiliano
MX
3.0 / 5Good
"UN HOTEL COMODO, OK"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
En general estuvo bien. Ninguna queja. La alberca es chiquita y esta justo en la recepción, asi que no te apetece bañarte ya que todos te ven y como comento, es muy chiquita. Nunca vimos a nadie en la alberca. Esta muy bien ubicado.
Genuine Expedia guest review
Other trip Sep 28, 2014
A Traveler
MX
5.0 / 5Outstanding
"Hotel cerca de la 5ta avenida"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Es un hotel que esta cerca de la 5ta avenida y no molesta el ruido de los bares o antros cercanos, la atencion es excelente por parte de Brenda la recepcionista y ademas esta cerca del ADO y de la playa.
Genuine Expedia guest review
Other trip Sep 3, 2014
A Traveler
MX
3.0 / 5Good
"Vacaciones"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
Lo bueno. Servicio Ubicación Lo malo Estacionamiento Internet Clima (escurría agua y me caí) Humedad (con el mismo clima pueden sacar la humedad) No lo recomiendo para familias con niños pequeños yo tuve que caminar 400 mtros con mi hija en brazos por que no hay donde estacionarse y los estacionamiento te cobras 150 el día
Genuine Hotels.com guest review
3 night family trip Aug 14, 2014
Israel ayuso coaña
MX
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excelente trato, limpieza, comodidad, y ubicación
Genuine Hotels.com guest review
4 night family trip Aug 4, 2014
Norma morales
MX
5.0 / 5Outstanding
"Excelente!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Todo fué maravilloso! El personal y las habitaciones excelentes. Muy cerca de la playa y todas las atracciones :)
Genuine Expedia guest review
Other trip Jul 17, 2014
Rocio
MX
3.0 / 5Good
"Gutes Hotel (fehlende Kleinigkeiten)"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Im Hotel hat der Safe nicht funktioniert. Es gab kein Telefon im Zimmer. WLAN funktioniert nur im ersten Stock. Zu bestimmten Tageszeiten gab es kein warmes Wasser oder es floss erst Viertelstunde, nachdem der Wasserhahn aufgedreht war. Trotz allem ist das Personal sehr nett, die Lage zentral, die Zimmer sind sehr sauber. Lage: 2 Min vom Busstation ADO entfernt, 2 Min. vom Strand entfernt, um die Ecke gibt es Möglichkeiten, typisch mexikanisches Essen zu nicht touristischen Preisen zu bekommen. Alles in allem - empfehlenswert, wenn man auf die oben genannten Kleinigkeiten verzichten kann.
Genuine Hotels.com guest review
5 night romance trip Jul 3, 2014
A Traveler
DE
5.0 / 5Outstanding
"Unser Tip für Playa del Carmen"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Das Hotel wird meines Erachtens unterbewertet. Es liegt ruhig, dennoch sehr zentral an der Ecke zur 5th Avenue. Strand, Fähre, Ado Busstation, Collectivos und authentischere Restaurants , als die Tourischuppen in der quinta Avenida, sind alle in 2-5 Gehminuten erreichbar. Das Hotel hat einen hübschen Pool, die Zimmer sind individuell aber alle hübsch dekoriert. Da unvermietete Zimmer tagsüber zum Lüften offen stehen, konnte ich in ca. 10-15 Zimmer einen Blick werfen. Lediglich die Zimmer im Erdgeschoss sind nicht so toll, da diese ziemlich dunkel sind . Wir waren mit unserem,Zimmer in den oberen Stockwerken ( es gibt drei) sehr zufrieden. Hübsches, mexikanisches Hacienda Dekor, nett gestrichen und kaum Abnutzungen an den Wänden waren erkennbar.,Das Bad war ebenfalls farbenfroh und sauber , wir hatten einen Föhn und Schminkspiegel.Die Handtücher waren nen bissel dünn und,abgenutzt Ber sauber.,Sie wurden täglich gewechselt und sehr liebevoll alsTierchen, Blümchen präsentiert. Überall wurde geputzt und während unseres Aufenthalts von immerhin 17 Tagen wurden auch neue Anschaffungen,wie Fenbedienungen für TV und AC getätigt. Neue Kissen würde ich mir beim nächsten Mal wünschen, da diese durch das Waschen ziemlich klumpig waren. Mehr gibt es aber nicht zu bemängeln Das Personal war sehr nett, hilfsbereit ohne aufdringlich zu sein
Genuine Expedia guest review
Other trip Apr 18, 2014
Sandra y Mathia
DE
5.0 / 5Outstanding
"Mysigt"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Väldigt mysigt på perfekt läge. Väldigt vänlig och hjälpsam personal.
Genuine Hotels.com guest review
5 night trip with friends Dec 16, 2013
Magnus
SE
3.0 / 5Good
"Hotel in stile messicano"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Situato a 5 minuti dalla stazione dei pulman e' un hotel in discrete condizioni , le camere sono sufficientemente pulite. Discreto il rapporto qualità prezzo.
Genuine Expedia guest review
Other trip Aug 26, 2013
Dino
IT
3.0 / 5Good
"Utmärkt läge"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Mkt bra, perfekt läge nära centrum och stranden. Dock bokade vi "2 st queensize" men de hade endast "1 st kingsize" när vi kom dit. Något som hotels borde ha bättre koll på.
Genuine Hotels.com guest review
1 night trip Jul 5, 2013
Nick
SE
1.0 / 5Poor
"Mala experiencia"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
Mala experiencia, el servicio es malo, lento, la habitacion estaba pequeña, habia cucarachos, el baño tenia manchas de sangre, no habia agua caliente, el control remoto de la TV no funcionaba
Genuine Hotels.com guest review
7 night family trip Jun 1, 2013
A Traveler
MX
5.0 / 5Outstanding
"Hacienda del caribe reseña"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Es un hotel que cuenta con las medidas de seguridad e higiene para el turismo
Genuine Expedia guest review
Other trip Mar 23, 2013
Alejandro
MX
5.0 / 5Outstanding
"adatto a tutti"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Albergo in buone condizioni,molto vicino alla stazione degli autobus e al. porto per andare a cozumel.
Genuine Expedia guest review
Other trip Sep 18, 2012
gianluca
IT
4.0 / 5Excellent
"Rigtig god beliggenhed"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Havde en rigig god oplevelse med dette hotel. Det hele fungerede, sengene var gode og personalet var meget hjælpsomme.
Genuine Hotels.com guest review
4 night trip Jun 14, 2012
Helene
DK
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night trip Jan 13, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
4 night trip Jul 5, 2012
SERGIO Z
MX
4.0 / 5Excellent
"Zentral"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Jun 15, 2012
Ernst
DE
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night romance trip Jun 16, 2012
Pablo
AR

TripAdvisor reviews for Hotel Hacienda del Caribe

Overall rating:Based on 167 traveler reviews

Most recent traveler reviews:

Overall Rating
"Quite place after a long day"
05/07/15 blancardo calgary
Nice and quiet place off of 5th avenue. Staff friendly. Rooms clean. The only bad thing was there were a lot of mosquito in our room. Otherwise an enjoyable stay and will not hesitate to stay again. Salud
Overall Rating
"Central location"
03/22/15 whereINtheWORLDisBam Manila, Philippines
Stayed a few nights here in March 2013. The room was spacious and felt very homey. The design of the hotel is charming and looked very authentic. A short walk to 5th Avenue where all the restaurants and shops are located.
Overall Rating
"location location location"
03/17/15 LynnOliver Oliver BC
What a surprise! One block from beach, one block from ADO steps from 5th Ave and QUIET!! Old fashioned service...beautiful towel art every day and old style Mexican decor. Would recommend this to anyone. The rooms are large and balconies overlook the shopping area or pool and beautiful courtyard. It is older, but rooms are very clean and staff Alex, Amy, Anna and Vanessa, thank you for a great stay. (two weeks)
Overall Rating
"For the money, it is hard to beat."
02/25/15 ArkieAbroad Arkansas
We stayed here on a Tuesday night. The hotel courtyard was very charming. The room was super clean. Mattress was comfortable but the pillows were a little lumpy. Water pressure was great, but we had to wait a little bit for water to heat up. Air conditioner worked great, so did the ceiling fan. Staff was friendly. The pool was too small to swim in unless your were a child, but it was pretty and added to the ambiance. We could not get wifi in our room, but got it outside our door (room 312). The location is super convenient to the ferry and bus. For the price, it was great. Far exceeded my expectations. We did not experience any noise during the night as a couple of the other reviews noted.
Overall Rating
"Great place to stay!"
02/18/15 gonzzita Oklahoma City
My boyfriend and I stayed two nights here and both loved it! The decor is charming, it's location is very convenient just off of 5th Ave, but located just far back enough to not deal with all the noise. The staff was very friendly and the hotel is nicely kept & clean. The only inconvenience is if you are driving, you have to pay to park or take your car to their main hotel (about 5 blocks away) and walk back. Overall, great place to stay!
Overall Rating
"Absolutely charming, great location and quiet"
01/24/15 emengee Toronto, Canada
Stumbled upon this gem, on a side street, 1 minute from 5th Ave. At 100.00US a night it was not cheap, but at peak season - to be expected. It is an authentic, Mexican style hotel with rooms around a central courtyard, with lots of color. AC and ceiling fan worked fine. No elevator - our room on the 3rd floor corner was spacious with a cupola in the ceiling and a balcony. Everything very clean. Downside - chilly, small pool in the central courtyard - doubt anyone ever uses it, but it looks nice. Sister property 4 blocks away offers free parking - a nice perk.
Overall Rating
"Luxurious for the price"
01/09/15 Kate N Melbourne, Australia
What's not to love about this hotel?! We got in at 10pm and got a suite, paying less than expected for a beautiful room with a balcony. It's a great location, has a beautiful pool, enormous rooms with comfortable beds and friendly service. It'd be nice to have breakfast included, but perhaps it's not commonplace for hotels in this area.
Overall Rating
"Quiet, charming spot in central Playa del Carmen"
01/01/15 idreamofdurian Singapore/Canada
I loved this hotel from the moment I saw it - it has a rustic, colorful Mexican style that I found really charming. It's a budget hotel - not a luxury hotel - but there are still lots of extras like a small swimming pool and an on-site bar and restaurant. For the price (about $40 USD + tax) I was really impressed by the room which was very spacious with a seating area with table and chairs. It had all the creature comforts including air-con, TV and hot water in the shower. The one thing that wasn't perfect was that the WiFi didn't work from my room on the 3rd floor. The location was also ideal for non-party people like me and the hotel was quiet at night but also a short walk to the bars, restaurants, and beach. If I ever return to Playa del Carmen, I'll definitely be back.
Overall Rating
"Fantastic place to stay !! "
12/30/14 havanaLeicester leicester
Visited Mexico many times and have always wanted to stay at this beautiful place in Playa del carmen ! We were staying at the Eldorado seaside suites for two weeks But decided this was the time to stay for a night, we were not disappointed the rooms were as colourful as the outside and inside decor of this hotel truly wonderful The staff were very pleasant and we had some drinks at the bar just inside the hotel. We were amazed at the cost for the night just £37 !!! We will definitely be coming back on our next Mexican holiday !! A truly Mexican experience !
Overall Rating
"Good Budget Hotel"
12/28/14 barkeeper South Dakota
Stayed two nights early December. Great spot if you are arriving or leaving on the ADO bus, as the station is nearby. Easy access to 5th ave. and the beach. Not sure I would spend my entire vacation here. But for a couple of days it works for me.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews