The manager Daniel assisted to correct any imperfections.Genuine Expedia guest review
I absolutely loved the facility. Don't let the location fool you. Besides the building being very nice, the inside was clean and upscale. My only qualm was getting up early in the morning to move my car (obeying NYC alternate side parking rules). Otherwise that, the rooms are great, and the service was impeccable. Is definitely on my "must-stay" list […] when I return. Read moreGenuine Hotels.com guest review
Close to 125 st station, going to every main spot of Manhattan is good. and there is M2 bus going to the east side of the Manhattan along the 5th av. The hotel inside is great. Wifi is free and good (better then other hotel that provide pooooor wifi signal). The other facilities are good. Room was warm (room temperature is adjustable every degree), […] but the air-conditioner a bit too loud. The hotel staff were nice. Read moreGenuine Expedia guest review
"Very Nice A must stay!"
This is a very nice Hotel. rooms were very comfy and clean. Staff was excellent and very helpful. Shopping area was close by and so was public transportation. I would definately stay here again! I would suggest this hotel to friends and family.Genuine Hotels.com guest review
"Heart of Harlem"
I really enjoyed my stay. Comfortable bed, close to nice restaurants, subway one block away. Only downside is there is not a full food service in hotel so you have to go for breakfast. There is a small store in the lobby that sells cereal, milk, yogurt, and pre-made sandwiches. The bar has light fare (chicken wings or tenders, hummus with chips, et […] c.) Read moreGenuine Hotels.com guest review
"Perfect NYC solution"
Convenience to Midtown, LGA in a place that does not feel like a typical hotel.Genuine Hotels.com guest review
"Clean Efficient Property"
A comfortable European style hotel convenient to Columbia University. Not luxurious but a good value for the money.Genuine Hotels.com guest review
"A Pleasant Surprise in Harlem!"
I wasn't sure what to expect from this hotel - for the price, I'd hoped it would be nice....and it was! A modern-looking hotel. King room was a nice size for being NYC - comfy bed (No bed bugs!). Added bonus was 2 bottles of FREE water as well as coffee/tea machine in the room. In addition, there was incentive to "go green" and keep your towels with […] a $5 gift card per night to be used in the hotel. The subway is only 1.5 blocks way! I would stay here again! Read moreGenuine Expedia guest review
"Close to Columbia"
Hip, clean hotel 15 to 20 minute walk to Columbia. 7 minutes to train. Nice snack and breakfast area. Complimentary coffee, tea, and bottled water. Staff very friendly and helpful. Quiet rooms though not much of a view. Had a king size single room and was decent size. Good value for NYC. Had a great time.Genuine Hotels.com guest review
"Great find in Harlem"
Modern, clean, and quiet room with one of the most comfortable hotel beds I've slept in. Large, walk-in shower.Genuine Expedia guest review
I arrived after a redeye and a meeting, so I was glad to be able to check in early and take a nap. Bed with duvet was quite comfortable in the slightly chilly room. After I awoke, I noticed that the air coming out of the unit was not warm. Temp reading was 66, despite the fact that I'd set it to 76 when I arrived. When I called the front desk, I was […] told that the "broiler" only comes on when it gets below a certain temperature outdoors. It was in the mid-50's that day, with low 40's predicted for that night. I asked at what temperature it would click on and she couldn't say. She offered to bring up extra blankets, but I was concerned about freezing when I got out of the shower the next morning. I said that, if that turned out to be what happened, I would expect not to pay for the room. When I was on the phone to hotels.com, she called me back to say that they would send up a space heater. I discovered two things the next morning. (1) Despite the low overnight temperature, the boiler never did kick on. (2) There is a temperature dial in the bathroom that operates a heater fan over the sink area. That would have sufficiently taken the chill out of the room. I told them about it when I checked out. Aside from that, the room was clean, comfortable, and spacious. Location convenient to subway. Parking garage 2 blocks south across charges $20 for overnight. Serengeti tea shop next door. Read moreGenuine Hotels.com guest review
"Wonderful and helpful young staff"
Great place, very urban décor, comfortable, clean and neat, a little bit noisy on the 2nd floor due to the garbage trucks on the street, but we slept well in spite. I managed to mess up our reservation, but the young front desk clerk was helpful and patient, and assisted us in straightening things out even thought the reservation had been made through […] Expedia. I have nothing but good things to say for the whole staff. Thank you. Read moreGenuine Expedia guest review
"New York for advanced"
We were looking for a nice modren room in NYC and decided to go for Aloft for the good recommendation it had, and our experience was good. Arriveing late at night we asked for a queit room and got one on the fourth floor. The room was large and spacious with a large shower and it seems optimeiazed for disabled but it was not disturbing too much. Bed […] was good with mattress relatively solid, which was a good surprise comared to other hotels. The staff were friendly and helpful. The one thing we didn't like that much, wasthe decoration of the room, but that is a matter of taste. Read moreGenuine Expedia guest review
"Overall best hotel experience ever."
The staff (especially the gentleman that was at the front desk this past Friday and Saturday) was beyond helpful and everything at the hotel was done smart. He gave us lot of helpful information along with printed directions. Aloft has the perfect toiletries, magazines, decor, plugs, breakfast, snacks, etc. FREE bottled water for once, a safe and a […] fridge were all appreciated. The cleaning service was friendly and helpful. And the price was EXCELLENT. By far this was not the most expensive hotel I've ever stayed at, but it was my favorite. Late check out and keeping our bag after for a few hours were no big deal. A vibrant (but not too wild) night scene with d.j. and dancing although the noise did not effect us just being one floor up. Read moreGenuine Expedia guest review
"Great location for visiting upper west side family"
Very nice room. Little odd that you have to go down to the lobby via an atrium from the street level. Does not have a good drop off point for luggage and no bellman was available to help us get our luggage down to the lobby and then back up to our room. Did find off street parking for free. Room was great but only had two pillows. Bed comfortable. Staff […] was friendly. Walked down street to Chocolat for dinner at 9 pm. Great food! Read moreGenuine Hotels.com guest review
Enjoyed my stay. It was close to subways and a great pizza place, Bad Horse.Genuine Expedia guest review
"Very clean and nice hotel"
We won last minute tickets to see Metallica at the Apollo so we booked this hotel basically at the last minute. The price was cheaper compared to other hotels in the area. Very clean hotel and the staff was very friendly. The location to the Apollo theater was great! The room was pretty spacious for being a NYC hotel room. Bathroom area was separated […] from the bedroom which I liked. Very modern and offered great smelling soaps and shampoos and conditioners. Free water and coffee was great too. They had a little snack bar downstairs which was open after the concert. I got the turkey wrap. It wasn't too bad. I would probably stay here again if there was another show. The shopping around there wasn't the greatest though. But nothing compares to Madison Square and Times Square where the hustle and bustle are. Read moreGenuine Expedia guest review
Easy access to all transportation including airport bus. Good restaurants nearby. Staff super helpful. Fun place to stay.Genuine Expedia guest review
Had a great time staying at hotel, everything was nice from staff to amenitiesGenuine Expedia guest review
Very clean room and friendly staff. I liked the complimentary water bottles in the room. Hotel was close to major subway station that made it easy to get anywhere in the city. Would definitely stay again.Genuine Hotels.com guest review
"never staying anywhere else"
Staff sooo friendly and efficient too: Red Bull and candy at breakfast bar---in addition to healthy options; killer location.Genuine Hotels.com guest review
The hotel is very convenient to Columbia University. We had our dog with us and they were very accommodating! Everyone was very friendly and helpful. I definitely recommend this hotel.Genuine Hotels.com guest review
"Close to Columbia"
We choose this hotel because we needed to be close to Columbia University. It was with in walking distance or a short cab ride. This location made it easy for us to move our daughter into her dorm. I would recommend this hotel to anyone. The staff was great and the hotel was very nice. We will be back there when we visit our daughter. FYI Self parking […] is only one block from the hotel $20/car Read moreGenuine Hotels.com guest review
"One small issue"
We really enjoy staying at the Aloft Harlem. The location is perfect, within walking distance of some great restaurants and the subway is only a block away. Don't be put off by the location. Harlem is a very interesting and friendly area. Its still has some rough edges so always be smart. The one small glitch that we had was the housekeeping. There […] were food crumbs all over the room when we arrived. The second day our room wasn't made up when we returned from a long day out. Read moreGenuine Hotels.com guest review
We stayed for two days and will definitively be back. The decor is very modern and slick. The room was clean and had all the basics. But the best part was the staff. We got in early and our room was not ready. They took our luggage into storage so we could start our day sightseeing and when we got back (before the normal check in time), our room was […] ready. The guys in the front were very helpful in giving us directions on how to go where we needed to go and awesome lunch and dinner suggestions. When we needed a car, they called it and before we were out the door, the car was there. I'm very impressed and will definitively be back. Great job!!! Read moreGenuine Expedia guest review
It was a nice spacious room, comfortable bed. We were very satisfied. Thanks!Genuine Hotels.com guest review
"First time in New York"
My stay at the Aloft was great. What a wonderful hotel! I needed to stay in Harlem and was very pleased I selected Aloft. It was conveniently to where I needed to travel to, I walked to a nearby restaurant recommended by the hotel staff, and to the subway. The hotel decor is really nice and my room was excellent. Very clean and nothing was worn out […] or in need of replacement/old. The staff was courteous, professional and pleasant. I would definitely stay there again. Read moreGenuine Hotels.com guest review
"Great space in Harlem"
I loved this hotel! Located in a lively area of Harlem, away from all the extreme downtown craziness - this may be a strike against it if you're looking to be within walking distance of all the usual stuff - but there's still plenty to do/see around the area. Multiple subway lines a block away. Staff were very helpful, recommending a couple of great […] bars/restaurants in the area. Room was quiet, clean, and comfortable - modern boutique style, setup with all advertised amenities. Would definitely stay here again. Read moreGenuine Hotels.com guest review
"Taking son to Columbia"
Hotel was very clean and in a convenient location. Would be nice if it had in house dining but several eating places nearby including those that deliver. Highly recommend.Genuine Hotels.com guest review
"Distinction between W and Aloft..."
There's W that has or was to the trend - but personally, I don't see a 'steal in design/style/trend' on this Aloft brand under the name W.Genuine Expedia guest review
I really loved the hotel staff, they were professional but friendly, helpful and attentive! I will most definitely stay here again!Genuine Hotels.com guest review
Front Desk staff was cordial and helpful. My issues are with the cleanliness of the hotel. Entrance: The trash and bunches of hair were on the street level before walking down the stairs. The elevator lobby on the street level looked worn and the needed cleaning. Room: The bed was comfortable, but the rug had a large gum stain, the bathroom floor (cement […] gray) needed washing, not just sweeping. The hand soap was not wrapped, ( it could have been used before). Apparently, the hotel lobby became a night spot for young adults on the weekend. The music was entirely too loud and the stairwells and lobby extremely crowded. I would not recommend this hotel. Read moreGenuine Hotels.com guest review
I really enjoyed this hotel. The one issue I had was when coming in late you have to search for your room key to show security before you can go up the elevator. I understand they don't want the bar patrons coming up to rooms, but still it's a hassle.Genuine Hotels.com guest review
"visiting Columbia U - a great place to stay!"
Staff were extremely friendly, professional and sincere. Room was beautiful, big, cool and very comfortable. We arrived early, and were easily able to check in anyway. Easy walk to CU through park. Wall pumps for shampoo and body wash were a nice touch - much easier than the mini-bottles typically offered (I hope more hotels start using this approach!). […] Would absolutely stay there any time we visit Columbia again. Read moreGenuine Hotels.com guest review
My family and I thought that the pillows were terrible. I also have bad allergies and the air quality was not theraptic for me.Genuine Hotels.com guest review
"Close to the Apollo Theater"
Very comfortable, secure, clean, good service. Helpful and knowledgeable front desk personnel. Perfect location; short walking distance to the Apollo and subway/bus lines which I used from JFK and to LGA. Complimentary water, tea, and coffee, and a snack shop in the lobby. Will definitely return!Genuine Hotels.com guest review
"Great hotel in a not so great location"
I really enjoyed my stay at aloft. The interiors were modern and trendy which I loved. The check in and check out was fast, and the rate per night was very reasonable. No downsides other than the fact that the area isn't great, but its close to the subway station anyway so the location wasn't an inconvenience at all. A nicer location would've been nice […] but I'm sure the rates wouldn't be as great if it were somewhere else. All in all I would stay again at aloft Harlem when I'm in New York Read moreGenuine Hotels.com guest review
"Diamond in the Rough"
While Harlem sometimes gets a bad rap, this hotel is a shining example of the good things happening in this part of New York. It's conveniently located a block from the subway, so getting around New York is easy. The rooms are small but functional and clean. The staff was responsive about everything we asked for. There's a large TV and free internet […] in the room. The price was great for New York. We felt safe walking around - sometimes to 10-11 p.m. Some new restauranats are emerging within walking distance that are very good and reasonably priced. A Starbucks is one block down and one block over. We'll stay there again on our next trip. Read moreGenuine Expedia guest review
"Hotel in Harlem"
We stayed at the aloft due to the closeness to our daughter's apartment. There is not much around the hotel but it is NYC and you can take a subway to eat and sightsee. The hotel suited our purpose.Genuine Expedia guest review
"satisfied ex harlem resident of 50 plus years."
i was born in harlem hospital and lived in harlem for 56 years, i have stayed at harlem aloft multiple times since its opening and find the service has been consistently good and the hotel has been clean with all the ammenities needed. i am happy to see a hotel in harlem and hope it remains.Genuine Hotels.com guest review
"Great location, service but property needs work"
I love the location of this Aloft. It is accessible to the A train, the retail strip and Harlem's better restaurants and the Studio Museum are walking distance. The staff are great and the service is spot on. And there is a chic-ish, thoughtfully appointed lobby that doubles as a hip bar lounge that attracts a beautiful 30 something crowd. My only challenge […] with this property is that, due to the apparently cheap materials used in its remodel, it is already a bit shabby. Peeling veneer in the rooms and scratched built ins take away from what is essentially lovely, convenient design. The halls have a faint odor that smells a bit like mildew. It's mild but still somewhat off putting. Hopefully, it is just a ventilation issue. Overall, I would recommend it - especially when it is on sale. It is not by any stretch of the imagination, a premium hotel but it has most of the makings of a lovely, fun place to stay. Read moreGenuine Hotels.com guest review
My daughter and I stayed in the hotel while we toured local universities. This hotel was perfect for us. Affordably priced with all of the amenities and a great style.. The staff was exceptional from beginning to end. I would definitely recommend The Aloft.Genuine Expedia guest review
"Seriously bad part of town"
So I thought that the high rating of this hotel by other guests meant that this was a fairly nice and safe place to stay (even though I knew it was in Harlem). The price was ok, but seriously, even the cab drivers told me not to go outside after dark. Definitely not a great place to stay if travelling with kids.Genuine Hotels.com guest review
"A great place to stay for visiting NYC"
Aloft Harlem was a surprise for us to find, and a marvelous place to stay for my wife and I during a recent short trip to New York City. It is very convenient to transit, including the western subway lines and the M60 bus to and from LaGuardia. The hotel staff were very helpful and courteous. The room is similar in size to European hotel rooms, so a […] bit small compared to the routine American-style hotel rooms, but space is managed very well, so for a couple it was more than spacious enough. Our room was on the 2nd level facing the main street, which resulted in there being some street noise and light, which was the only drawback. All other factors considered, we will definitely return to stay at Aloft Harlem Read moreGenuine Hotels.com guest review
I was looking for a clean, safe place to stay one night in Harlem that wasn't over-priced. Aloft was very conveniently located and they offered valet parking, which was very useful since I didn't know the area.The room was exceptionally clean (there was a musty smell in the hallway when I got off the elevator, so I was nervous about that. But the room […] smelled lovely and fresh! :)). The bed was really comfortable, too. Having read previous reviews, I knew the club/bar downstairs could get intrusively loud. Fortunately for me - since my 2nd floor room overlooked the club's outdoor lounge - it was pouring down rain all night, so other than some random guests leaving, it was not too bad. Had it been beautiful weather, I probably would have kept the (huge/HD) TV on to drown it out. The hotel staff were welcoming, not overly solicitous, but it's NYC after all. Overall, I would recommend Aloft and would probably stay there again -- just make sure it's a higher floor or on the side opposite the club. Read moreGenuine Hotels.com guest review
"Love, love, love the staff!! So accommodating,"
This place has the best staff, great location and easy access to many sites.Genuine Expedia guest review
The beds were hard! Other than that good place.Genuine Hotels.com guest review
"Great Uptown Hotel"
It is very difficult to find a hotel in the upper west side of NYC that is reasonably priced for NYC. The hotel is convenient to Columbia University area which is where my daughter was moving back to after 2 years. The only problem was that the elevator from the street level to the lobby (a level down) was not working for 2 days but the staff offered […] support carrying my luggage. Upon arriving arriving at the hotel on Friday early evening, the music was blasting and tons of young people were parting and having a great a time.It was slightly difficult to hear the staff during the check in, there was no problem. I would stay there again Read moreGenuine Expedia guest review
"pet friendly and very close to yankee stadium"
Second time staying at Aloft and really enjoyed the stay again, Id give it higher reviews if it wasnt so pricey this time but NO PET FEE which i love! 12 blocks from north end of Central ParkGenuine Hotels.com guest review
I only stayed in the hotel one night, but I felt that the staff was great! They were so helpful and nice. The room was great! Clean room, modern fixtures. I will definitely come back!Genuine Expedia guest review
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