Great facility, great staff, great food, great commercial areaGenuine Expedia guest review
Was good hotel. Very confortable to be there and have and evente in the same place. The room is very nice and clean. A little bit of light in the morning with the windows close. Nice area. Valet parking was slow to bring my car. Bell boy and front desk works ok. I forgot a shirt gave a phone call and they have it registed. They send me and email to […] confirm it. And I can pick it up whenever I wnat. Read moreGenuine Expedia guest review
"Great Hotel and great amenities"
I really enjoyed my stay! I liked the hotel, the Central Central restaurant... etc.Genuine Hotels.com guest review
Response by The Westin Santa Fe, Mexico City Dear Konstantin, We thank you very much for posting your positive comments about The Westin Santa Fe Mexico City. We are happy to know that we meet our goal again. It is great to know that you enjoy the Central Central restaurant. We are ready to welcome and revitalize you again at The Westin Sata Fe Mexico City. Best regards.
The hotel was simply exquisite, great service, great experience, we had a great view in our room... I loved it. Plus, the location with all those fantastic restaurants and shops...I would highly recommend it... Unfortunately, we had no time to enjoy the spa but i've heard that is amazing...Genuine Hotels.com guest review
Response by The Westin Santa Fe, Mexico City Dear Mariana, We thank you very much for posting your positive review about your experience at The Westin Santa Fe Mexico City. It is great to know that your first experience was great and you were very happy. As you said, we are part of a complex called Park Plaza, surrunded by great restaurant options and retail. Hope on your next visit you have time to enjoy our heavenly spa. We hope to welcome you again and make you feel revitalized in our hotel. Best regards.
"Very comfortable,,, a true Westin"
Really liked it,,, not only is it great,,, it is greatly locatedGenuine Expedia guest review
ExceptionalGenuine Hotels.com guest review
"Great business hotel in Santa Fe area"
Excellent locations for business travelers visiting Santa Fe area in Mexico City: Headquarters to dozens of multinational and local companies, restaurants, shops, etc.Genuine Expedia guest review
"Nice and new hotel"
Very good impression!! Nice and new hotel located in Santa FeGenuine Expedia guest review
"Great hotel, front desk team needs more training"
Great stay I liked the hotel very much the front desk staff is not as friendly as they should be. Bell staff are great.Genuine Expedia guest review
"Santa Fe best option"
I have stayed in several hotels in Santa Fe, this one is the best option. Adyacent to a high quality small plaza (cooffe shops, excellent restaurants, hair salon and cinemas) i prefer Wstin more than JW, NH or Camino Real. Nice decoration and excellent comfort rooms, beautiful views.Genuine Hotels.com guest review
"Nice hotel, terrible lighting in the room"
The hotel is very nice, clean, and pleasant. I hated the lighting in the room. One of the lamps kept turning on and off, plus the lights everywhere were very dim, and it was very dark. I like a room with light, and hate to have to turn on lamps. Plus with the lamps, the lighting was horrible.Genuine Expedia guest review
Staff was extremely friendly and helpful. Went out the way to assist with transportation, restaurant recommendations.Genuine Hotels.com guest review
FineGenuine Hotels.com guest review
Very cossy and recomended for all kind of people, theres a nice place near name THC, we spend a night for a birthday partyGenuine Expedia guest review
"Excellent location, quiet hotel"
Staff is ALWAYS friendly. Gym and spa are impeccable . Restaurants downstairs at Park Plaza are excellentGenuine Expedia guest review
"magnificent option in Mexico City"
great ambience and the surrounding area is a great location, great restaurants at 500 ft distance at the most which is extremely convenient in Mexico CityGenuine Expedia guest review
"Solid business hotel"
Great room, good service, very average dining.Genuine Hotels.com guest review
"Great Hotel in Mexico City Business Park"
Stayed two nights in the very clean Westin. It looks like it was just built. We had dinner in the Spanish restaurant in the downstairs plaza and though it was pretty good. Rooms were good size and super clean. RecommendedGenuine Hotels.com guest review
"Great hotel, in a great zone of Mexico City"
Great small shoppin center with Luxury stores and RestaurantsGenuine Expedia guest review
Great condition for the hotel and excellent ammenities around. View to the forest was amazing.Genuine Expedia guest review
"An Oasis in Mexico City"
The service was friendly and efficient, and staff readily available. The room and bathroom were ample with a nicely stocked mini bar, and the bed was quite comfortable. The food was delicious with Mexican, Spanish, and Western style dishes available. They have 24/7 services, too, making it an oasis destination when your flight arrives late and you have […] had a long day. The views of the mountains are pleasing and it is in a modern and upscale part of Mexico City. It takes about 30 minutes to get there from the airport in light traffic, but well worth the journey. Read moreGenuine Expedia guest review
EXCELLENT HOTEL, ROOM WAS AMAZING AND EVERYONE WHO WORKS THERE WAS EXTREMLY POLITE, I WOULN'T HESITATE TO STAY AGAINGenuine Expedia guest review
"Mi estancia en el Westin Sta. Fe"
La atención fue muy cálida y siempre con gran amabilidad. Es la mejor opción por su relación costo-beneficio.Genuine Hotels.com guest review
Response by The Westin Santa Fe, Mexico City En un placer asistirlo Sr. Jaime Eduardo. Esperemos poder recibirlo nuevamente.
Es un gran hotel, muy limpio y modernoGenuine Hotels.com guest review
"muy buen servicio"
El lugar muy limpio y de muy buena presencia. Los empleados muy amables y el hotel en general muy bien.Genuine Hotels.com guest review
"la suite-habitacion muy bonita"
nos encanto la habitación. Nos dieron una mini suite con sala independiente al dormitorio y la vista a la cañada. Quedamos muy contentos y esperamos regresar prontoGenuine Hotels.com guest review
Agradable Hotel pero es grosero que cobren el wi´fi en los cuartos !!Genuine Hotels.com guest review
Muy agustoGenuine Hotels.com guest review
"Muy modernas instalaciones"
Las instalaciones del hotel y la decoración son excelentes. Además los restaurantes que hay alrededor son extraordinarios, pasamos una noche genial. Únicamente el room Service para el desayuno fue lento y trajeron incompleta la orden. Por lo demás simplemente EXTRAORDINARIOGenuine Hotels.com guest review
Response by The Westin Santa Fe, Mexico City Estimado Luis, Ante todo muchas gracias por sus comentarios y feedback con respecto a su estancia en el Westin Santa Fe. Como menciona somos parte de un complejo donde pueden disfrutar de diferentes restaurantes y negocios durante su estancia. Hemos tomado nota de su comentario con respecto a room servicio para poder continuar mejorando día a día y brindar una experiencia renovadora. Nuevamente, muchas gracias por sus comentarios y esperamos poder recibirlo nuevamente y superar sus expectativas Saludos Cordiales Juan Pineyro
Un Gran Hotel, Excelente ubicación pero un PÉSIMO servicio. Una verdadera pena que la gente de recepción y concierge desconozcan sus funciones y te hagan llamar mas de 4 veces para saber quien te puede subir unas almohadas. Me colgaron el teléfono en dos ocasiones y al reclamar, la persona de recepción muy grosera! que lástima!Genuine Hotels.com guest review
Es un hotel que te hace sentir como en casaGenuine Hotels.com guest review
"Todo muy bien"
Muy buen servicio excelente ubicacion junto a muchos restaurantes. Muy recomendableGenuine Hotels.com guest review
Muy buen hotel nuevo, moderno, limpio habitaciones e instalaciones muy cálidas la alberca y jacuzzi que se encuentra en la terraza son increíbles sus temperaturas y las vistas que se aprecian de ahí, el personal muy atento en pocas palabras de los pocos hoteles que llegan a la espectativa que uno tieneGenuine Hotels.com guest review
"Servicio de primera"
excelenteGenuine Hotels.com guest review
excelenteGenuine Hotels.com guest review
"Excelente hotel en Santa Fe"
100% recomendable! Todo perfecto! Sin duda el mejor en Santa Fe!Genuine Hotels.com guest review
Muy elevado el precio para lo que es en comparacion con otros hoteles de la zona!Genuine Hotels.com guest review
"Great but could use a little color..."
01/20/15 Erin B Puebla
The hotel is a great Westin with the whole nine yards white tea ambiance. Front desk attention is superb, rooms are a decorated green/wood/white it is nice the first time but could use a little color to brighten up the day.
"Excellence and Consistency"
01/17/15 seinenb Cincinnati, OH
For an American with very limited language skills (embarrassing, but true), the Westin Santa Fe is always a great place. This was my fourth stay and second review of the property. It continues to exceed my high expectations. Rooms are clean, comfortable and well appointed. Service is always prompt, friendly and helpful. Beds are comfortable and restaurant - although expensive - is excellent and breakfast and solid at dinner. For a business hotel, this level of excellence and consistency is very much appreciated. Well done.
01/09/15 MKBabba Nottingham, United Kingdom
Stayed Sun-Fri on business, well located for the corporates in the Santa Fe area. Rooms excellent, clean and modern. Staff on hand and always happy to help. First week of Jan so was pretty quiet, a lot of staff on in the restaurant for breakfast and dinner but ensured great service. Lots of restaurants in the immediate vicinity of the hotel which are very good if you want to venture out. Great view of the Mexico City area from the high rooms.
"Nice hotel with great terrace."
01/07/15 idigvijay Bengaluru (Bangalore), India
Terrace and its view is awesome, Good hospitality. Buffet is nice. Hotel staff is very courteous, they arranged cab and foods as required. Very nice location near to all major offices. They need to improve on the food items for international travelers.
"Heavenly Spa review - not too bad, not too good"
The massage service is pretty good. They've set a good, relaxing atmosphere. I enjoy spas very much and the overall experience is quite enjoyable. The therapists do have a professional attitude, but I think they could try and understand what you need/like before starting the massage. The amenities are good, not excellent. The steam room wasn't working, and the girl at the front desk didn't know how to turn it on. Service at the jacuzzi/pool area is terrible. The waiters and bar tenders at the restaurant are different from the ones at the spa and therefore wouldn't take my orders (same place, right? Ridiculous - waited 45 min for them to take my order). Not critical, but annoying. Remember the amenities are on top of the building, so it is a bit cold, but give you a pretty good view of the Santa Fe area. I wore the robe all the time and it was ok, but once in the jacuzzi you kinda forget about it :)
12/12/14 JoseLomeliV Richmond, California
I forgot my passport in the safe of my room and I realize this the second after I close the door of the taxi that drop me off at the airport.... I was certain I was going to loose my flight but I call the Hotel desk and Armando Garcia really took care of me. He kept me on hold while they were getting my stuff and that made me feel like he was were really taking care of me. Within 45 minutes a driver showed up at the airport with my stuff and I made it on time. Armando give the driver perfect instructions of what to do and how to find me. I did this in just one call, this was great support exactly when I needed it. Thank you Armando!
"Nice bed and sky bar but dissappointed with staff"
12/07/14 Cheyne V Kuala Lumpur, Malaysia
The bed was really nice and nice sky bar, but I've to give it only 3 stars because the front desk, depending on who you gets, were slow. Also once when I checked in, nobody helped me with my luggage but there were staff just standing and chatted with each other.
"nice hotel in Santa Fe"
12/02/14 cmsknyny New York City, New York
The Westin is one of the best in Santa Fe. It is modern and clean. Has a good gym, small pool, and nice deck. The breakfast is very good. Cant beat the location right near an indoor mall with great restaurants.
"loved it !"
12/01/14 patheodora The Hague, The Netherlands
wonderful stay and huge contrast to westin cancun. definitely a must visit. wonderful location and amazing design! did not try the restaurant but we were there for a wedding and they really pulled together a very nice reception and dinner. good room service and good taste.
11/20/14 NYC1240 New York
The Westin Santa Fe was a bit disappointing. The rooms are nice, but my floor had a strong chemical smell (paint?) in the halls. The check in staff and bellman were excellent. The restaurant was slow as anything. Also, while I understand that Spanish is the dominant language, barely any of the restaurant staff spoke english so it made ordering very difficult. Room service was also mediocre.
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