"Great property in business district."
Perfect for a business trip revolving around the Santa Fe neighborhood in Mexico City.Genuine Hotels.com guest review
Response by The Westin Santa Fe, Mexico City Dear Carlos, Thank you for your comments. We look forward to welcome you again for a renewal stay at The Westin Santa Fe Mexico City. Be well,
Great facility, great staff, great food, great commercial areaGenuine Expedia guest review
Was good hotel. Very confortable to be there and have and evente in the same place. The room is very nice and clean. A little bit of light in the morning with the windows close. Nice area. Valet parking was slow to bring my car. Bell boy and front desk works ok. I forgot a shirt gave a phone call and they have it registed. They send me and email to […] confirm it. And I can pick it up whenever I wnat. Read moreGenuine Expedia guest review
"Great Hotel and great amenities"
I really enjoyed my stay! I liked the hotel, the Central Central restaurant... etc.Genuine Hotels.com guest review
Response by The Westin Santa Fe, Mexico City Dear Konstantin, We thank you very much for posting your positive comments about The Westin Santa Fe Mexico City. We are happy to know that we meet our goal again. It is great to know that you enjoy the Central Central restaurant. We are ready to welcome and revitalize you again at The Westin Sata Fe Mexico City. Best regards.
The hotel was simply exquisite, great service, great experience, we had a great view in our room... I loved it. Plus, the location with all those fantastic restaurants and shops...I would highly recommend it... Unfortunately, we had no time to enjoy the spa but i've heard that is amazing...Genuine Hotels.com guest review
Response by The Westin Santa Fe, Mexico City Dear Mariana, We thank you very much for posting your positive review about your experience at The Westin Santa Fe Mexico City. It is great to know that your first experience was great and you were very happy. As you said, we are part of a complex called Park Plaza, surrunded by great restaurant options and retail. Hope on your next visit you have time to enjoy our heavenly spa. We hope to welcome you again and make you feel revitalized in our hotel. Best regards.
"Very comfortable,,, a true Westin"
Really liked it,,, not only is it great,,, it is greatly locatedGenuine Expedia guest review
ExceptionalGenuine Hotels.com guest review
"Great business hotel in Santa Fe area"
Excellent locations for business travelers visiting Santa Fe area in Mexico City: Headquarters to dozens of multinational and local companies, restaurants, shops, etc.Genuine Expedia guest review
"Nice and new hotel"
Very good impression!! Nice and new hotel located in Santa FeGenuine Expedia guest review
"Great hotel, front desk team needs more training"
Great stay I liked the hotel very much the front desk staff is not as friendly as they should be. Bell staff are great.Genuine Expedia guest review
"Santa Fe best option"
I have stayed in several hotels in Santa Fe, this one is the best option. Adyacent to a high quality small plaza (cooffe shops, excellent restaurants, hair salon and cinemas) i prefer Wstin more than JW, NH or Camino Real. Nice decoration and excellent comfort rooms, beautiful views.Genuine Hotels.com guest review
"Nice hotel, terrible lighting in the room"
The hotel is very nice, clean, and pleasant. I hated the lighting in the room. One of the lamps kept turning on and off, plus the lights everywhere were very dim, and it was very dark. I like a room with light, and hate to have to turn on lamps. Plus with the lamps, the lighting was horrible.Genuine Expedia guest review
Staff was extremely friendly and helpful. Went out the way to assist with transportation, restaurant recommendations.Genuine Hotels.com guest review
FineGenuine Hotels.com guest review
Very cossy and recomended for all kind of people, theres a nice place near name THC, we spend a night for a birthday partyGenuine Expedia guest review
"Excellent location, quiet hotel"
Staff is ALWAYS friendly. Gym and spa are impeccable . Restaurants downstairs at Park Plaza are excellentGenuine Expedia guest review
"magnificent option in Mexico City"
great ambience and the surrounding area is a great location, great restaurants at 500 ft distance at the most which is extremely convenient in Mexico CityGenuine Expedia guest review
"Solid business hotel"
Great room, good service, very average dining.Genuine Hotels.com guest review
"Great Hotel in Mexico City Business Park"
Stayed two nights in the very clean Westin. It looks like it was just built. We had dinner in the Spanish restaurant in the downstairs plaza and though it was pretty good. Rooms were good size and super clean. RecommendedGenuine Hotels.com guest review
"Great hotel, in a great zone of Mexico City"
Great small shoppin center with Luxury stores and RestaurantsGenuine Expedia guest review
Great condition for the hotel and excellent ammenities around. View to the forest was amazing.Genuine Expedia guest review
"An Oasis in Mexico City"
The service was friendly and efficient, and staff readily available. The room and bathroom were ample with a nicely stocked mini bar, and the bed was quite comfortable. The food was delicious with Mexican, Spanish, and Western style dishes available. They have 24/7 services, too, making it an oasis destination when your flight arrives late and you have […] had a long day. The views of the mountains are pleasing and it is in a modern and upscale part of Mexico City. It takes about 30 minutes to get there from the airport in light traffic, but well worth the journey. Read moreGenuine Expedia guest review
exelente todos todo bienGenuine Hotels.com guest review
"Mi estancia en el Westin Sta. Fe"
La atención fue muy cálida y siempre con gran amabilidad. Es la mejor opción por su relación costo-beneficio.Genuine Hotels.com guest review
Response by The Westin Santa Fe, Mexico City En un placer asistirlo Sr. Jaime Eduardo. Esperemos poder recibirlo nuevamente.
Es un gran hotel, muy limpio y modernoGenuine Hotels.com guest review
SOLAMENTE LA RECEPCIÓN FUE INCOMODA PUES DESDE QUE LLEGAMOS EN NUESTRA CAMIONETA EL PERSONAL DEL HOTEL EN LOGAR DE ORIENTARNOS SE DEDICÓ A CORRERNOS Y DECIR QUE AHÍ NO NOS ESTACIONÁRAMOS, HASTA QUE LLEGÓ ALGUIEN MAS ATENTO Y NOS ORIENTÓ Y YA EN LA RECEOCIÓN NOS DIERON CUATRO HABITACIONES EN " DIFERENTE PISO" Y NO NOS LAS QUERÍAN CAMBIAR Y NO SOLO ESO […] ERAN PARA DISCAPACITADOS Y EN LOS GUARDARROPAS ARRASTRABA Y SE MALTRATABA LA ROPA, HASTA QUE ALGUEN MAS COMPRENSIVO NOS LAS CAMBIÓ Read moreGenuine Expedia guest review
"muy buen servicio"
El lugar muy limpio y de muy buena presencia. Los empleados muy amables y el hotel en general muy bien.Genuine Hotels.com guest review
"la suite-habitacion muy bonita"
nos encanto la habitación. Nos dieron una mini suite con sala independiente al dormitorio y la vista a la cañada. Quedamos muy contentos y esperamos regresar prontoGenuine Hotels.com guest review
Agradable Hotel pero es grosero que cobren el wi´fi en los cuartos !!Genuine Hotels.com guest review
Muy agustoGenuine Hotels.com guest review
"Muy modernas instalaciones"
Las instalaciones del hotel y la decoración son excelentes. Además los restaurantes que hay alrededor son extraordinarios, pasamos una noche genial. Únicamente el room Service para el desayuno fue lento y trajeron incompleta la orden. Por lo demás simplemente EXTRAORDINARIOGenuine Hotels.com guest review
Response by The Westin Santa Fe, Mexico City Estimado Luis, Ante todo muchas gracias por sus comentarios y feedback con respecto a su estancia en el Westin Santa Fe. Como menciona somos parte de un complejo donde pueden disfrutar de diferentes restaurantes y negocios durante su estancia. Hemos tomado nota de su comentario con respecto a room servicio para poder continuar mejorando día a día y brindar una experiencia renovadora. Nuevamente, muchas gracias por sus comentarios y esperamos poder recibirlo nuevamente y superar sus expectativas Saludos Cordiales Juan Pineyro
Un Gran Hotel, Excelente ubicación pero un PÉSIMO servicio. Una verdadera pena que la gente de recepción y concierge desconozcan sus funciones y te hagan llamar mas de 4 veces para saber quien te puede subir unas almohadas. Me colgaron el teléfono en dos ocasiones y al reclamar, la persona de recepción muy grosera! que lástima!Genuine Hotels.com guest review
Es un hotel que te hace sentir como en casaGenuine Hotels.com guest review
"Todo muy bien"
Muy buen servicio excelente ubicacion junto a muchos restaurantes. Muy recomendableGenuine Hotels.com guest review
Muy buen hotel nuevo, moderno, limpio habitaciones e instalaciones muy cálidas la alberca y jacuzzi que se encuentra en la terraza son increíbles sus temperaturas y las vistas que se aprecian de ahí, el personal muy atento en pocas palabras de los pocos hoteles que llegan a la espectativa que uno tieneGenuine Hotels.com guest review
"Servicio de primera"
excelenteGenuine Hotels.com guest review
excelenteGenuine Hotels.com guest review
"Excelente hotel en Santa Fe"
100% recomendable! Todo perfecto! Sin duda el mejor en Santa Fe!Genuine Hotels.com guest review
Muy elevado el precio para lo que es en comparacion con otros hoteles de la zona!Genuine Hotels.com guest review
"Another excellent stay @ Westin SF Mex"
03/26/15 MiamiParistraveller Philadelphia, Pennsylvania
Was again at my preferred Mexico DF hotel : The Westin Santa Fe. This is a great hotel if one needs to stay in the Santa Fe district of Mexico City. Very nice accommodations , attentive staff and easy to do business. Has a good bar/restaurant in the lobby and easy access to fantastic restaurants at adjacent mall.
"Great hotel, wonderful service and experience"
03/25/15 Betty G Sao Paulo, SP
I stayed in March after a great stay in January and couldn't be more pleased. Actually I was contacted by the hotel manager days before my second stay so the hotel could be prepared for everything I might have needed. The quality of delivered product is very good (big room, nice heavenly bed, fully serviced spa and gym and finally healthy and delicious breakfast). I fully recommend it and will continue staying when flying to Mexico city
"Heavenly Beds Make the Difference"
03/10/15 Davo-Singapore Singapore, Singapore
I just had a two nighter at the Westin. Its location for business (unless your business is in Santa Fe) is hopeless so I had to move - my mistake. The Concierge Alejandro Hernandez went out of his way to help me find another hotel within the SPG group and got me moved without any hassles. A great help since most everywhere was full this week. The hotel is very typical new Westin. Super design, excellent service, great food etc. I did find the room a bit dingy because of the use of low wattage eco bulbs and the room was dusty (yeah, all the surfaces were dusty including the cupboards, shelves and hangers - odd). Telecoms were very poor. Not the hotel's fault I'm sure but not being able to get a cell with Moviestar or Telcel at all was very annoying. As always, the heavenly bed made a huge difference to my stay and to help correct my 13hrs of time difference from home. Great!
"Delivers the Westin experience"
03/08/15 Henrique S Sao Paulo, SP
Located in a business district, you'll probably should consider this hotel only during business trips. Hotel itself is excellent, especially the rooms: comfortable, clean, silent and spacious. Wifi as ok (although it is paid), breakfast was delicious and service top notch. Only downside was a very dry room when combining Mexico City climate with the AC. There is a shopping nearby with great food options. Anyway, this district was clearly not built with pedestrians in mind so it was a uphill and then downhill walk to the office I was visiting. In my case, I observed other hotels were better located such as Sheraton, Hilton or the JW Marriott. I recommend to evaluate region map to choose a hotel close to the office you are visiting. In a nutshell: all you expect from a Westin is delivered from this hotel.
03/03/15 MGVE Caracas, Venezuela
The entire personnel make you feel extra comfortable and attended, always smiling. The hotel is very well located, with a very responsible transportation service. What it is the best is the restaurant and the food. Wonderful!!
"Excellent and very pleasant stay"
03/02/15 Diemo W Heidelberg, Germany
Traveling to MX City a couple of times a year I usually opt for the Westin in Santa Fé. Close to a number of other usual choices of fellow business travelers and very decent restaurant / entertainment options nearby (two even in-house). Breakfast staff is very attentive and always greets you with a smile (which is actually true for all staff at the hotel). No complaints about the internet service in my case. The service is free for SPG status members and the speed and availability throughout the hotel was good. Efficient check-in and check-out procedure.
"Excellent hotel with internet problems at the rooms"
02/23/15 Frederico_M_Galvao Sao Paulo, SP
Nice accommodation with a good structure. There is a small shopping in front with some good options to eat with you do not have time to go out. Staff very kind and very good breakfast options. The bar at the roof is awesome. The only problem is the internet connection, that was very bad at the room.
"Importance of Internet"
02/22/15 Riz K
Overall the hotel service and staff are excellent and attentive. They do their best to make sure that your needs are met. But I am sorry to say the internet connection in this hotel is one of the worst I have ever experienced. It effected my ability to work in my room and in most other locations in this hotel. For this reason only I will most likely give another hotel property a try because of this serious lack of detail. Upon check out when asked "how was my experience" ...I shared with them my frustration and then the decided to tell me the server connection on the upper floors was broken!!! There where plenty of rooms available and surely they could have done something to improved my connection and hotel experience. In today's business world....a business hotel must have a good internet connection.......For this reason and only this reason I have given this hotel a poor rating.....
"Great business hotel"
02/19/15 Rob826 Atlanta, Georgia
Not close to any sites, but in the middle of Santa Fe where many companies are located. I stayed here 3 days on a business trip and the service at the hotel was excellent. Rooms are luxurious, and quiet. The gym on the 11th floor is a little small, but with good equipment. The bar on the 11th floor has a great view at night over the city and the mountains. Try CC restaurant the basement, excellent food, great atmosphere.
"FRONT END BOTH OUTSIDE and INSIDE IS LOW CLASS"
02/17/15 LenInMx Ajijic
First the inside: Although there are several desks when you walk in, most times, all of the uniformed clerks there to help you, from bell men to concierge to check-in, are at one desk with their backs to you giggling over a computer. Exception: Javier who is ALWAYS looking for the next customer entering. Where is the front-end manager and WHY does he allow his employees to hang out at each other's desks? Now outside: Try dropping off or picking up your car. Same situation. Get one of the hotel car-valet guys attention means stopping him from hanging out with the taxi drivers who sit in front of his view or hang all over his desk. Taxi drivers first, you're maybe fifth. WHY DO TAXI DRIVERS HANG OUT IN THE GUEST DROP-OFF AREA? So, in my view, there is ZERO front end management present either inside or outside and on a rainy day, when you're tired and need help, GOOD LUCK!!
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