Was good hotel. Very confortable to be there and have and evente in the same place. The room is very nice and clean. A little bit of light in the morning with the windows close. Nice area. Valet parking was slow to bring my car. Bell boy and front desk works ok. I forgot a shirt gave a phone call and they have it registed. They send me and email to […] confirm it. And I can pick it up whenever I wnat. Read moreGenuine Expedia guest review
Response by The Westin Santa Fe, Mexico City Dear Carlos, Thank you very much for sharing your comments regarding your recent experience at The Westin Santa Fe Mexico City. We have taken notes about the light in the morning as well as the valet parking in order to improve day by day to give to our guests the best renewal experience. We look forward to welcome you again at The Westin Santa Fe and give you a wonderfull personal experience.
"Great Hotel and great amenities"
I really enjoyed my stay! I liked the hotel, the Central Central restaurant... etc.Genuine Hotels.com guest review
Response by The Westin Santa Fe, Mexico City Dear Konstantin, We thank you very much for posting your positive comments about The Westin Santa Fe Mexico City. We are happy to know that we meet our goal again. It is great to know that you enjoy the Central Central restaurant. We are ready to welcome and revitalize you again at The Westin Sata Fe Mexico City. Best regards.
The hotel was simply exquisite, great service, great experience, we had a great view in our room... I loved it. Plus, the location with all those fantastic restaurants and shops...I would highly recommend it... Unfortunately, we had no time to enjoy the spa but i've heard that is amazing...Genuine Hotels.com guest review
Response by The Westin Santa Fe, Mexico City Dear Mariana, We thank you very much for posting your positive review about your experience at The Westin Santa Fe Mexico City. It is great to know that your first experience was great and you were very happy. As you said, we are part of a complex called Park Plaza, surrunded by great restaurant options and retail. Hope on your next visit you have time to enjoy our heavenly spa. We hope to welcome you again and make you feel revitalized in our hotel. Best regards.
"Very comfortable,,, a true Westin"
Really liked it,,, not only is it great,,, it is greatly locatedGenuine Expedia guest review
ExceptionalGenuine Hotels.com guest review
"Great business hotel in Santa Fe area"
Excellent locations for business travelers visiting Santa Fe area in Mexico City: Headquarters to dozens of multinational and local companies, restaurants, shops, etc.Genuine Expedia guest review
"Nice and new hotel"
Very good impression!! Nice and new hotel located in Santa FeGenuine Expedia guest review
"Great hotel, front desk team needs more training"
Great stay I liked the hotel very much the front desk staff is not as friendly as they should be. Bell staff are great.Genuine Expedia guest review
"Santa Fe best option"
I have stayed in several hotels in Santa Fe, this one is the best option. Adyacent to a high quality small plaza (cooffe shops, excellent restaurants, hair salon and cinemas) i prefer Wstin more than JW, NH or Camino Real. Nice decoration and excellent comfort rooms, beautiful views.Genuine Hotels.com guest review
"Nice hotel, terrible lighting in the room"
The hotel is very nice, clean, and pleasant. I hated the lighting in the room. One of the lamps kept turning on and off, plus the lights everywhere were very dim, and it was very dark. I like a room with light, and hate to have to turn on lamps. Plus with the lamps, the lighting was horrible.Genuine Expedia guest review
Staff was extremely friendly and helpful. Went out the way to assist with transportation, restaurant recommendations.Genuine Hotels.com guest review
FineGenuine Hotels.com guest review
Very cossy and recomended for all kind of people, theres a nice place near name THC, we spend a night for a birthday partyGenuine Expedia guest review
"Excellent location, quiet hotel"
Staff is ALWAYS friendly. Gym and spa are impeccable . Restaurants downstairs at Park Plaza are excellentGenuine Expedia guest review
"magnificent option in Mexico City"
great ambience and the surrounding area is a great location, great restaurants at 500 ft distance at the most which is extremely convenient in Mexico CityGenuine Expedia guest review
"Solid business hotel"
Great room, good service, very average dining.Genuine Hotels.com guest review
"Great Hotel in Mexico City Business Park"
Stayed two nights in the very clean Westin. It looks like it was just built. We had dinner in the Spanish restaurant in the downstairs plaza and though it was pretty good. Rooms were good size and super clean. RecommendedGenuine Hotels.com guest review
"Great hotel, in a great zone of Mexico City"
Great small shoppin center with Luxury stores and RestaurantsGenuine Expedia guest review
Great condition for the hotel and excellent ammenities around. View to the forest was amazing.Genuine Expedia guest review
"An Oasis in Mexico City"
The service was friendly and efficient, and staff readily available. The room and bathroom were ample with a nicely stocked mini bar, and the bed was quite comfortable. The food was delicious with Mexican, Spanish, and Western style dishes available. They have 24/7 services, too, making it an oasis destination when your flight arrives late and you have […] had a long day. The views of the mountains are pleasing and it is in a modern and upscale part of Mexico City. It takes about 30 minutes to get there from the airport in light traffic, but well worth the journey. Read moreGenuine Expedia guest review
EXCELLENT HOTEL, ROOM WAS AMAZING AND EVERYONE WHO WORKS THERE WAS EXTREMLY POLITE, I WOULN'T HESITATE TO STAY AGAINGenuine Expedia guest review
Consistent quality in the building and servicesGenuine Hotels.com guest review
Nice room, beatiful view, comfy bed, good service, great 70s and 80s music restaurant downstairs, right in the middle of Santa Fe.Genuine Expedia guest review
nedd improve personal service,special valets. not frendlyGenuine Expedia guest review
"Very nice hotel"
Excellent service, the spa treatment is really great; the staff not so friendly, the poeple at check in seem to be in a bad mood all the time.Genuine Expedia guest review
Agradable Hotel pero es grosero que cobren el wi´fi en los cuartos !!Genuine Hotels.com guest review
Muy agustoGenuine Hotels.com guest review
"Muy modernas instalaciones"
Las instalaciones del hotel y la decoración son excelentes. Además los restaurantes que hay alrededor son extraordinarios, pasamos una noche genial. Únicamente el room Service para el desayuno fue lento y trajeron incompleta la orden. Por lo demás simplemente EXTRAORDINARIOGenuine Hotels.com guest review
Response by The Westin Santa Fe, Mexico City Estimado Luis, Ante todo muchas gracias por sus comentarios y feedback con respecto a su estancia en el Westin Santa Fe. Como menciona somos parte de un complejo donde pueden disfrutar de diferentes restaurantes y negocios durante su estancia. Hemos tomado nota de su comentario con respecto a room servicio para poder continuar mejorando día a día y brindar una experiencia renovadora. Nuevamente, muchas gracias por sus comentarios y esperamos poder recibirlo nuevamente y superar sus expectativas Saludos Cordiales Juan Pineyro
Un Gran Hotel, Excelente ubicación pero un PÉSIMO servicio. Una verdadera pena que la gente de recepción y concierge desconozcan sus funciones y te hagan llamar mas de 4 veces para saber quien te puede subir unas almohadas. Me colgaron el teléfono en dos ocasiones y al reclamar, la persona de recepción muy grosera! que lástima!Genuine Hotels.com guest review
Es un hotel que te hace sentir como en casaGenuine Hotels.com guest review
"Todo muy bien"
Muy buen servicio excelente ubicacion junto a muchos restaurantes. Muy recomendableGenuine Hotels.com guest review
Muy buen hotel nuevo, moderno, limpio habitaciones e instalaciones muy cálidas la alberca y jacuzzi que se encuentra en la terraza son increíbles sus temperaturas y las vistas que se aprecian de ahí, el personal muy atento en pocas palabras de los pocos hoteles que llegan a la espectativa que uno tieneGenuine Hotels.com guest review
"Servicio de primera"
excelenteGenuine Hotels.com guest review
excelenteGenuine Hotels.com guest review
"Excelente hotel en Santa Fe"
100% recomendable! Todo perfecto! Sin duda el mejor en Santa Fe!Genuine Hotels.com guest review
Muy elevado el precio para lo que es en comparacion con otros hoteles de la zona!Genuine Hotels.com guest review
"Nice hotel + superb bar"
07/14/14 Creten22 Crecy-la-Chapelle, France
This is a hotel for business people. Friendly staff and good service. If your business brings you to the Santa Fe area of Mexico City then the location is great, but do not use it if you want to visit the center of Mexico City. They have a great open air bar on floor 11 (heated if the weather is rainy-cold). That bar is just great with a beautiful view over the city. The nice bar brings up the negative point. Hotel management likes to rent out the bar for private functions (I can imagine that several people want to rent that place). For a business hotel, yes I do accept that if it is during the weekends. However one evening during the week the bar was closed for the hotel guests because a private function was going on. That is simply unacceptable. Management should realize that the room price includes the common spaces and during the week they should give priority to the core customers being the business people! This said I do recommend the hotel, you will not be disappointed.
06/19/14 Hersh P Sayreville, New Jersey
Great hotel, loved every bit of it. I stayed here for work and the location is perfect; there is a mall and bunch of restaurants nearby; its right across the Starbucks which is even better. The rooftop bar @ Westin is great place to relax and enjoy city views. Overall, I enjoyed the hotel - room was always nice and clean and the staff is great too.
"Relaxed Stay in the Big City"
06/09/14 AlejandroNavaA Monterrey, Mexico
This hotel allows you to disconnect from stress, traffic and it helps take care of yourself with a great SPA. Great buffet breakfast with different fruits, delicatessen, different type of bread, and your choice of different mexican style dishes or "a la carte" any style eggs, pancakes, etc. Overall service is excellent and there is also the Central Central for an excellent distracting night with music, drinks and good food!
"Love this hotel"
05/29/14 MaryGL6016 McLean, Virginia
I travel frequently to Mexico City and always make an effort to stay at the Westin Santa Fe. The hotel is lovely in a spare, modern way and has that great Westin scent - I think it's called white tea and aloe. There is interesting greenery in front of the hotel, and a very nice view over a forest of sorts in the back. Rooms are very comfortable and clean, with new furnishings (the hotel's less than four years old). Note that there really isn't much difference between SPG member floors and "standard" floors. Staff is absolutely wonderful....amazingly attentive, friendly and polite, from the valets and bell boys to the front desk staff, concierge, housekeeping, and restaurant servers. After more than a dozen stays at the hotel in the last nine months I can tell you that my experience on each occasion has been fantastic. Just last week my room was lacking a few small amenities (body lotion, washcloth) and when I called housekeeping they politely delivered the products to my room within 5 minutes. However, later on that same day, while I was out, the Housekeeping Manager personally delivered some expensive Bulgari toiletries - and left his card and a thoughtful note - all this after having emailed me to apologize for the oversight, and asking me what sort of compensation he could provide for the inconvenience. I had replied that everything was fine, that he didn't need to do anything else, and yet the Manager still went the extra mile. THAT is customer service! Other notes: the gym is very nice and well-appointed, and there is a very relaxing bar on the roof with a great view of Santa Fe. The hotel also offers a very delicious breakfadt buffet with a wide variety of food, including lovely little yoghurt parfaits. Dinner tends to be quiet as most guests frequent the lively restaurants right outside the hotel, but if you are looking to dine alone in a tranquil place, the Westin's Pizmini restaurant is a great choice. In sum - love love love this place, don't stay anywhere else in Mexico City if I can help it.....but be warned, this hotel is extremely popular and frequently sells out - so book early if you can!
"Really a terrific stay (minus the unrequested 3:30am wake up call)"
05/19/14 Around917 Orlando, Florida
Except for that unsolicited 330am wake up call which ruined my sleep, I have to say the hotel was terrific, rooms were spacious and well designed, and the staff were very polite and helpful. The hotel itself is a little dark by design, so it could use more life, but that's not a problem for a business hotel, which this really is. Breakfast was also terrific ... restaurant on roof wasnt bad either. Well done, would stay again !!
"Great new hotel- very clean and large rooms."
05/18/14 Sarah M Manchester, New Hampshire
Stayed here for a week while at a business event in the city. My office was 2 miles away which made the hotel very convenient. The location is great for access to many restaurants for the evening. The only downside is a far rise into the city center. The hotel was immaculate, the gym facilities on the top floor were great. Rooms are spacious, beds very comfortable and amenities very good. Staff was wonderful, especially the concierge staff and bell hops. breakfast was a nice spread but could use a bit more variety. Would definitely recommend and come back!
"Great hotel, amazing view but....."
05/17/14 MaytePrida Los Angeles, California
I am a Westin member and love staying at their properties. I booked a beautiful large bedroom suite with a terrific view. When I opened the mini bar it had a chocolate half way eaten and an empty bacardi bottle. I called the front desk to complain. The room was a corner unit with an amazing view. Was large and comfortable. I checked out after three days and as soon as I got to the airport I realized I had forgotten my iphone charger. I called the hotel and the lady at the front desk told me that they were sorry but there was nothing they could do because they didn't find it. I was very upset! .... Maybe it was a bad trip but I have gone back to Mexico city a few times but has decided to try other hotels in the same area instead.
05/10/14 Bankh0liday Miami Beach, Florida
Great location, helpful staff. The only negative comment would be the rooms are so dark. They need more lighting especially in the bathrooms. I would suggest if you use the same dining room for breakfast and dinner to change the atmosphere with a tablecloth, candles to make it more inviting.
"Nice Hotel in Sante Fe"
05/07/14 PJL58 New York City, New York
Rooms are very nice, bed is comfortable and bathrooms are large. Employees of the hotel are very helpful. There are great restaurants at the shopping area next to the hotel and a Starbucks. Bottled water is provided in your room free of charge. Be careful not to anything that is not cooked thoroughly so you don't get sick.
"Great place! Quality Westin as usual, but"
05/07/14 edwod Bogota, Colombia
Westin is a amazing hotel with high quality and comfort. Excelent beds, really comfortable and amazing pillows. Rooms have a lot of space, good cleaning and really good customer service. You won't regreat your stay here. But, I have two claims: 1. The air conditioning system is disastrous. Rooms are too warm and system doesn't keep the terperature desired. There is a motion sensor included and the system shuts down in the middle of the night, when you sleep, because there is no movement. It's really annoying the system, I had to complaint many times 2.Internet signal in the rooms is bad and slow. It was difficult to keep a stable internet connection. Sometimes, I had to leave the corridor to connect
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