All hotels in Mexico City, Distrito Federal, Mexico
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
Javier Barros Sierra 540, Lomas Santa Fe, Mexico City, DF, 01219, Mexico, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
4.6 / 5Outstanding

Score breakdown (from 60 reviews)

Average rating for:

  • Cleanliness
    4.9
  • Service
    4.3
  • Comfort
    4.7
  • Condition
    4.8
  • Neighborhood
    4.7
  • < Previous
  • Page 1 of 2
  • Next >
5.0 / 5Outstanding
"Beautiful first class hotel but in remote location"
Relatively new, beautiful stylish hotel. Room is large with a lot of sunlight (due to a big windows), comfy bed, a plenty of closets. The new restaurant called the Market is beautiful, sophisticated, tasty space. Only one flaw is just far from the city center. To commute in the morning, it would take one hour with horrible traffic. If you have business in Santa Fe, it would be great, otherwise forget it.
Genuine Hotels.com guest review
Response by The Westin Santa Fe, Mexico City
Thank you for your value comments. We are located on a financial and corporate area that is not near to the down town, if you are here for business is a perfect location. We look forward to welcome you again. Be well,
3 night business trip May 18, 2015
A Traveler
US
5.0 / 5Outstanding
"Amazing Place!"
Staff was very friendly and good with English impecable acommadations
Genuine Hotels.com guest review
1 night romance trip May 3, 2015
Sofia
US
5.0 / 5Outstanding
"Business trip to Mexico City"
On this trip I was working a trade show at the Bancomer Expo. The Westin is walking distance to the Expo Center as well as to local shops and restaurants. there was no need for a rental car in my case as everything I needed I could walk to within minutes. The hotel itself was marvelous as the comfort, service and food at the restaurants was excellent.
Genuine Expedia guest review
Other trip Mar 12, 2015
Steve
US
5.0 / 5Outstanding
"Great property in business district."
Perfect for a business trip revolving around the Santa Fe neighborhood in Mexico City.
Genuine Hotels.com guest review
Response by The Westin Santa Fe, Mexico City
Dear Carlos, Thank you for your comments. We look forward to welcome you again for a renewal stay at The Westin Santa Fe Mexico City. Be well,
1 night business trip Feb 5, 2015
Carlos
US
3.0 / 5Good
"COMFORTABLE AND RELAXING LUXURY EXPERIENCE IN DF"
I found the hotel's location and facilities awesome for people interested in staying in the mostly commercial area of Santa Fe, in Western Mexico City (DF). Unfortunately, I had a few inconveniences with the staff. I used the parking lot service offered by the hotel; the front desk person who gave me directions as to how to take my car out misled me, so I didn't know I had to go to a different desk, where someone would pass my ticket through a machine which would allow me to take my car out without paying the normal rate of the parking lot (which is quite high), but the lower one offered by the hotel. Also, one of the times I ordered room service food, it took more than 10 min. for my call to be answered. Finally, there is a poor coordination between the hotel´s main restaurant (Market Kitchen) and the hotel staff, so while at the restaurant I was offered a mature cheese order to be taken to my room and, when I tried to place the order, I found it was impossible. Summarizing, the service I received is not in keeping with the standards expectable from a hotel of this category and price.
Genuine Expedia guest review
Response by The Westin Santa Fe, Mexico City
Dear Mr. Luis, Thank your for your value comments that was analyzed by the areas involved to prevent something similar happens in the future. We look forward to welcome you again.
Other trip Jan 5, 2015
Luis
US
5.0 / 5Outstanding
Great facility, great staff, great food, great commercial area
Genuine Expedia guest review
Other trip Aug 20, 2014
A Traveler
US
4.0 / 5Excellent
Was good hotel. Very confortable to be there and have and evente in the same place. The room is very nice and clean. A little bit of light in the morning with the windows close. Nice area. Valet parking was slow to bring my car. Bell boy and front desk works ok. I forgot a shirt gave a phone call and they have it registed. They send me and email to confirm it. And I can pick it up whenever I wnat.
Genuine Expedia guest review
Other trip Apr 16, 2014
carlos
US
5.0 / 5Outstanding
"Great Hotel and great amenities"
I really enjoyed my stay! I liked the hotel, the Central Central restaurant... etc.
Genuine Hotels.com guest review
Response by The Westin Santa Fe, Mexico City
Dear Konstantin, We thank you very much for posting your positive comments about The Westin Santa Fe Mexico City. We are happy to know that we meet our goal again. It is great to know that you enjoy the Central Central restaurant. We are ready to welcome and revitalize you again at The Westin Sata Fe Mexico City. Best regards.
1 night business trip Apr 1, 2014
Konstantin
US
5.0 / 5Outstanding
"Outstanding!!!"
The hotel was simply exquisite, great service, great experience, we had a great view in our room... I loved it. Plus, the location with all those fantastic restaurants and shops...I would highly recommend it... Unfortunately, we had no time to enjoy the spa but i've heard that is amazing...
Genuine Hotels.com guest review
Response by The Westin Santa Fe, Mexico City
Dear Mariana, We thank you very much for posting your positive review about your experience at The Westin Santa Fe Mexico City. It is great to know that your first experience was great and you were very happy. As you said, we are part of a complex called Park Plaza, surrunded by great restaurant options and retail. Hope on your next visit you have time to enjoy our heavenly spa. We hope to welcome you again and make you feel revitalized in our hotel. Best regards.
2 night trip Mar 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Very comfortable,,, a true Westin"
Really liked it,,, not only is it great,,, it is greatly located
Genuine Expedia guest review
Other trip Mar 7, 2014
Ricardo
US
5.0 / 5Outstanding
"Westin outstanding"
Exceptional
Genuine Hotels.com guest review
1 night romance trip Feb 14, 2014
Jim whitecotton
US
5.0 / 5Outstanding
"Great business hotel in Santa Fe area"
Excellent locations for business travelers visiting Santa Fe area in Mexico City: Headquarters to dozens of multinational and local companies, restaurants, shops, etc.
Genuine Expedia guest review
Other trip Feb 15, 2014
Edgar
US
4.0 / 5Excellent
"Nice and new hotel"
Very good impression!! Nice and new hotel located in Santa Fe
Genuine Expedia guest review
Other trip Feb 7, 2014
jorge
US
5.0 / 5Outstanding
"Great hotel, front desk team needs more training"
Great stay I liked the hotel very much the front desk staff is not as friendly as they should be. Bell staff are great.
Genuine Expedia guest review
Other trip Jan 11, 2014
javier
US
5.0 / 5Outstanding
"Santa Fe best option"
I have stayed in several hotels in Santa Fe, this one is the best option. Adyacent to a high quality small plaza (cooffe shops, excellent restaurants, hair salon and cinemas) i prefer Wstin more than JW, NH or Camino Real. Nice decoration and excellent comfort rooms, beautiful views.
Genuine Hotels.com guest review
1 night trip Dec 19, 2013
A Traveler
US
3.0 / 5Good
"Nice hotel, terrible lighting in the room"
The hotel is very nice, clean, and pleasant. I hated the lighting in the room. One of the lamps kept turning on and off, plus the lights everywhere were very dim, and it was very dark. I like a room with light, and hate to have to turn on lamps. Plus with the lamps, the lighting was horrible.
Genuine Expedia guest review
Other trip Dec 11, 2013
Dianne
US
5.0 / 5Outstanding
"excellent service"
Staff was extremely friendly and helpful. Went out the way to assist with transportation, restaurant recommendations.
Genuine Hotels.com guest review
1 night business trip Oct 3, 2013
A Traveler
US
4.0 / 5Excellent
"Business location"
Fine
Genuine Hotels.com guest review
5 night trip Aug 28, 2013
A Traveler
US
5.0 / 5Outstanding
"Nice Hotel."
Very cossy and recomended for all kind of people, theres a nice place near name THC, we spend a night for a birthday party
Genuine Expedia guest review
Other trip Aug 14, 2013
ricardo
US
5.0 / 5Outstanding
"Excellent location, quiet hotel"
Staff is ALWAYS friendly. Gym and spa are impeccable . Restaurants downstairs at Park Plaza are excellent
Genuine Expedia guest review
Other trip Jun 16, 2013
Daniela
US
5.0 / 5Outstanding
"magnificent option in Mexico City"
great ambience and the surrounding area is a great location, great restaurants at 500 ft distance at the most which is extremely convenient in Mexico City
Genuine Expedia guest review
Other trip May 22, 2013
RBC
US
5.0 / 5Outstanding
"Solid business hotel"
Great room, good service, very average dining.
Genuine Hotels.com guest review
2 night business trip May 7, 2013
A Traveler
US
5.0 / 5Outstanding
"Great Hotel in Mexico City Business Park"
Stayed two nights in the very clean Westin. It looks like it was just built. We had dinner in the Spanish restaurant in the downstairs plaza and though it was pretty good. Rooms were good size and super clean. Recommended
Genuine Hotels.com guest review
2 night business trip Apr 3, 2013
elas
US
5.0 / 5Outstanding
"Great hotel, in a great zone of Mexico City"
Great small shoppin center with Luxury stores and Restaurants
Genuine Expedia guest review
Other trip Mar 4, 2013
A Traveler
US

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Westin excelente"
Excelente experiencia muy recomendable
Genuine Hotels.com guest review
Response by The Westin Santa Fe, Mexico City
Estimada Maria Fernanda, Te esperamos pronto para otra celestial estancia en The Westin Santa Fe Mexico City. Saludos cordiales,
1 night romance trip Jun 6, 2015
Maria Fernanda
MX
3.0 / 5Good
"Mala relación precio-servicio-calidad"
El hotel está completamente sobrevalorado. Por el precio que se paga, el servicio y la calidad de las cosas no son las esperadas. Pequeños detalles que generan malestar en el huésped: un costo de valet parking altísimo sin sentido; que no incluyan internet; que a fuerzas tengas que dar propina a los bell-boys para que te "ayuden" (iba con una mochila de mi bebé solamente); que incluyan un costo de room service en la tarifa y aparte incluyan una propina (me parece una tontería que hagan esto porque genera confusion. No es más fácil directamente poner un precio que ya incluya la tarifa por llevartela hasta el cuarto?); la cocina deja mucho que desear. Los platillos son caros, muy mal servidos y el sabor deja mucho que desear; el café que ponen en los curators y se jactan de "orgullosamente mexicano" es realmente INTOMABLE (que quiten esa leyenda porque los extranjeros van a pensar que todo el café mexicano es así de malo). Gracias
Genuine Hotels.com guest review
Response by The Westin Santa Fe, Mexico City
Estimado Mariano, Te ofrezco una sincera disculpa por los inconvenientes presentados durante tu estancia, esperamos poder recibirte pronto en The Westin Santa Fe Mexico City, para poder cambiar esta imagen y ofrecerte una renovadora estancia. Saludos
1 night romance trip Jun 5, 2015
Mariano
MX
4.0 / 5Excellent
"Burn hotel de Negocios"
En general muy bien para Negocios
Genuine Hotels.com guest review
Response by The Westin Santa Fe, Mexico City
Agradecemos sus comentarios y lo esperamos pronto. Saludos cordiales,
1 night business trip May 6, 2015
A Traveler
MX
4.0 / 5Excellent
"Burn hotel de Negocios"
En general muy birn
Genuine Hotels.com guest review
2 night business trip May 6, 2015
Juan Carlos
MX
5.0 / 5Outstanding
"Excelente sin duda me volvería a hospedar"
Muy recomendable y bien ubicado tiene un centro comercial a un lado
Genuine Hotels.com guest review
1 night romance trip Apr 10, 2015
A Traveler
MX
5.0 / 5Outstanding
"excelente"
Magnifica atención y muy buen servicio en el SPA
Genuine Hotels.com guest review
1 night romance trip Apr 10, 2015
rodolfo
MX
4.0 / 5Excellent
"TODO OK, SOLO NECESITAN CAMBIAR LAS REGADERAS"
REGADERAS TAPADAS NECESITAN CAMBIO REGADERAS TAPADAS NECESITAN CAMBIO
Genuine Expedia guest review
Other trip Mar 9, 2015
luis
MX
5.0 / 5Outstanding
"exelente experiencia"
exelente todos todo bien
Genuine Hotels.com guest review
1 night family trip Feb 13, 2015
A Traveler
MX
5.0 / 5Outstanding
El hotel tiene muy buena ubicación. Hay restaurantes y algunas tiendas enfrente del hotel. Todo esta muy limpio y los empleados son muy amables.
Genuine Expedia guest review
Other trip Feb 16, 2015
Jas
MX
4.0 / 5Excellent
"Comodo"
Es muy agradable por contar con una oferta de restaurantes en el centro comercial aledaño
Genuine Expedia guest review
Response by The Westin Santa Fe, Mexico City
Y ahora tenemos un nuevo Restaurante dentro del hotel, Market Kitchen Cuisine inspired by chef Jean Georges Vongerichten. Esperemos nos visten pronto y tengan la oportunidad de conocerlo. Saludos
Other trip Jan 12, 2015
A Traveler
MX
5.0 / 5Outstanding
"Mi estancia en el Westin Sta. Fe"
La atención fue muy cálida y siempre con gran amabilidad. Es la mejor opción por su relación costo-beneficio.
Genuine Hotels.com guest review
Response by The Westin Santa Fe, Mexico City
En un placer asistirlo Sr. Jaime Eduardo. Esperemos poder recibirlo nuevamente.
1 night romance trip Dec 31, 2014
JAIME EDUARDO
MX
5.0 / 5Outstanding
"hotel moderno"
Es un gran hotel, muy limpio y moderno
Genuine Hotels.com guest review
1 night business trip Nov 26, 2014
Ignacio de Jesus
MX
4.0 / 5Excellent
"COMODO"
SOLAMENTE LA RECEPCIÓN FUE INCOMODA PUES DESDE QUE LLEGAMOS EN NUESTRA CAMIONETA EL PERSONAL DEL HOTEL EN LOGAR DE ORIENTARNOS SE DEDICÓ A CORRERNOS Y DECIR QUE AHÍ NO NOS ESTACIONÁRAMOS, HASTA QUE LLEGÓ ALGUIEN MAS ATENTO Y NOS ORIENTÓ Y YA EN LA RECEOCIÓN NOS DIERON CUATRO HABITACIONES EN " DIFERENTE PISO" Y NO NOS LAS QUERÍAN CAMBIAR Y NO SOLO ESO ERAN PARA DISCAPACITADOS Y EN LOS GUARDARROPAS ARRASTRABA Y SE MALTRATABA LA ROPA, HASTA QUE ALGUEN MAS COMPRENSIVO NOS LAS CAMBIÓ
Genuine Expedia guest review
Other trip Nov 25, 2014
A Traveler
MX
5.0 / 5Outstanding
"muy buen servicio"
El lugar muy limpio y de muy buena presencia. Los empleados muy amables y el hotel en general muy bien.
Genuine Hotels.com guest review
1 night romance trip Aug 16, 2014
Emilio
MX
5.0 / 5Outstanding
"la suite-habitacion muy bonita"
nos encanto la habitación. Nos dieron una mini suite con sala independiente al dormitorio y la vista a la cañada. Quedamos muy contentos y esperamos regresar pronto
Genuine Hotels.com guest review
1 night trip Aug 16, 2014
A Traveler
US
4.0 / 5Excellent
Agradable Hotel pero es grosero que cobren el wi´fi en los cuartos !!
Genuine Hotels.com guest review
1 night trip Jul 19, 2014
Mendolun
MX
5.0 / 5Outstanding
"Camas confortables"
Muy agusto
Genuine Hotels.com guest review
1 night trip Jul 12, 2014
A Traveler
MX
5.0 / 5Outstanding
"Muy modernas instalaciones"
Las instalaciones del hotel y la decoración son excelentes. Además los restaurantes que hay alrededor son extraordinarios, pasamos una noche genial. Únicamente el room Service para el desayuno fue lento y trajeron incompleta la orden. Por lo demás simplemente EXTRAORDINARIO
Genuine Hotels.com guest review
Response by The Westin Santa Fe, Mexico City
Estimado Luis, Ante todo muchas gracias por sus comentarios y feedback con respecto a su estancia en el Westin Santa Fe. Como menciona somos parte de un complejo donde pueden disfrutar de diferentes restaurantes y negocios durante su estancia. Hemos tomado nota de su comentario con respecto a room servicio para poder continuar mejorando día a día y brindar una experiencia renovadora. Nuevamente, muchas gracias por sus comentarios y esperamos poder recibirlo nuevamente y superar sus expectativas Saludos Cordiales Juan Pineyro
1 night trip Mar 29, 2014
A Traveler
MX
3.0 / 5Good
"PESIMO SERVICIO"
Un Gran Hotel, Excelente ubicación pero un PÉSIMO servicio. Una verdadera pena que la gente de recepción y concierge desconozcan sus funciones y te hagan llamar mas de 4 veces para saber quien te puede subir unas almohadas. Me colgaron el teléfono en dos ocasiones y al reclamar, la persona de recepción muy grosera! que lástima!
Genuine Hotels.com guest review
1 night business trip Feb 20, 2014
A Traveler
MX
5.0 / 5Outstanding
"Muy agusto"
Es un hotel que te hace sentir como en casa
Genuine Hotels.com guest review
1 night business trip Feb 8, 2014
Liliana
MX
5.0 / 5Outstanding
"Todo muy bien"
Muy buen servicio excelente ubicacion junto a muchos restaurantes. Muy recomendable
Genuine Hotels.com guest review
1 night romance trip Jan 18, 2014
turista
MX
5.0 / 5Outstanding
"Exelente"
Muy buen hotel nuevo, moderno, limpio habitaciones e instalaciones muy cálidas la alberca y jacuzzi que se encuentra en la terraza son increíbles sus temperaturas y las vistas que se aprecian de ahí, el personal muy atento en pocas palabras de los pocos hoteles que llegan a la espectativa que uno tiene
Genuine Hotels.com guest review
1 night trip Dec 29, 2013
Leonardo
MX
5.0 / 5Outstanding
"Servicio de primera"
excelente
Genuine Hotels.com guest review
2 night trip Oct 19, 2013
Bravoton
MX
5.0 / 5Outstanding
excelente
Genuine Hotels.com guest review
3 night family trip May 31, 2013
A Traveler
CO
5.0 / 5Outstanding
"Excelente hotel en Santa Fe"
100% recomendable! Todo perfecto! Sin duda el mejor en Santa Fe!
Genuine Hotels.com guest review
1 night trip May 9, 2013
A Traveler
MX
4.0 / 5Excellent
"excelente"
Muy elevado el precio para lo que es en comparacion con otros hoteles de la zona!
Genuine Hotels.com guest review
1 night business trip Mar 15, 2013
jesus
MX
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
  • < Previous
  • Page 1 of 2
  • Next >