All hotels in El Paso, Texas, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
6666 Gateway Blvd E, El Paso, TX, 79915, United States of America, ‏‎855-239-9222
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4.6 / 5Outstanding

Score breakdown (from 98 reviews)

Average rating for:

  • Cleanliness
    4.8
  • Service
    4.6
  • Comfort
    4.6
  • Condition
    4.7
  • Neighborhood
    4.4
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5.0 / 5Outstanding
"Great place but health concerns for others"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
My only discomfort was the fuel smell from the refinery. Bad location to place a hotel there. My daughter has health concerns so it wasn't the best location for her.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites El Paso Airport Area
Dear Elizabeth, Thank you for your feedback on the Holiday Inn Express & Suites El Paso Airport Area. I apologize for the outside smell of the refinery, but I am happy to hear you enjoyed your stay. Kind thanks, Carleen G. General Manager
2 night family trip May 15, 2015
Elizabeth
US
4.0 / 5Excellent
"el paso H I express"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Checked in late and left early but this property was very clean and comfortable.
Genuine Hotels.com guest review
1 night family trip Apr 5, 2015
James
US
2.0 / 5Fair
"Good and Bad"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    4.0
Bad:1.very noisy as could neighbors talking walking, etc., 2,not dark-too much light from under curtain and door, 3.AC was either on full blast or not at all. Did not run during night, Good:1. Location near airport on I-10, 2. Large suite room with couch, 3 chairs, desk and chair, and bar with microwave, sink, and refrigerator, plus large bath.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites El Paso Airport Area
Dear Karen, Thank you for taking the time to review the Holiday Inn Express & Suites El Paso Airport Area. I'm pleased you enjoyed our location near the airport and all the amenities in your suite. I apologize for the noise that disturbed you and that you weren't satisfied with the A/C unit in your room. We truly appreciate your feedback as it helps us to improve our services. We hope to have another chance to host you on your next trip to the area. Sincerely, Carleen G. General Manager
3 night romance trip Apr 22, 2015
Karen
US
4.0 / 5Excellent
"Nice overnight stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Family stay with 2 young children in transit Ideal close to the airport and very convenient
Genuine Expedia guest review
Other trip Feb 19, 2015
bene
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very friendly and pleasant staff. Fr front desk to housekeeping.
Genuine Expedia guest review
Response by Holiday Inn Express & Suites El Paso Airport Area
Dear Leon, We are thrilled to hear that our staff helped make your stay exceptional! Thank you for your kind comments and we hope to see you again soon here at the Holiday Inn Express & Suites El Paso Airport Area. Kind thanks, Carleen G. General Manager
Other trip Jan 29, 2015
leon
US
5.0 / 5Outstanding
"Great stay in El Paso"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel is easy access from Interstate 10. The hotel smelled clean, the room was neat and clean, the bed was comfortable.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites El Paso Airport Area
Dear Jeremy, Thank you for your review of the Holiday Inn Express & Suites El Paso Airport Area. I'm so glad that our clean rooms and convenient location impressed you. We hope to have another opportunity to host you on your next trip to El Paso. Sincerely, Carleen G. General Manager
1 night family trip Jan 9, 2015
Jeremy
US
5.0 / 5Outstanding
"another nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
another great hotel by Holiday Inn Express & Suites rooms are large place is clean stay was great
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites El Paso Airport Area
Dear Kathy, We are so happy to hear that your stay was great! Thank you for taking the time to let others know about the Holiday Inn Express & Suites El Paso Airport Area. We hope to see you again soon. Warm thanks, Carleen G. General Manager
1 night romance trip Dec 29, 2014
kathy
US
5.0 / 5Outstanding
"Clean, quiet room and convenient to everything"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I loved how bright and clean the common areas were. The room was quiet, clean, good heating unit, and enough room for me and my nieces. I visit El Paso for family and believe this will be my new place to stay when I'm there.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites El Paso Airport Area
Dear Diahanna, Thank you for your review! We are pleased that our clean, spacious rooms exceeded your expectations! We look forward to being your hotel of choice in the El Paso area. Sincerely, Carleen G. General Manager
2 night family trip Dec 25, 2014
Diahanna
US
3.0 / 5Good
"Overnight stay"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
We picked this hotel at the last minute on a trip to California. Great pick - hotel was clean, nice, in a good area right off I-10. The breakfast was decent but well stocked by the time we got there however it was being restocked as we left. We would stay there again.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites El Paso Airport Area
Dear Guest, Thank you for taking the time to review your stay at the Holiday Inn Express & Suites El Paso Airport Area. I'm glad to hear you found our hotel to be clean and conveniently located. Please accept my apologies that our complimentary breakfast was less than satisfactory. I have shared your comments with my staff so that future guests do not have the same experience. I hope you will allow us a chance to host you again on your next trip to El Paso. Sincerely, Carleen G. General Manager
1 night family trip Dec 25, 2014
A Traveler
US
5.0 / 5Outstanding
"Great for travelers"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
New, clean, & convenient to I-10. Breakfast included is a plus for the $80 - $90 a night rate.
Genuine Expedia guest review
Other trip Dec 25, 2014
A Traveler
US
5.0 / 5Outstanding
"Would stay here again."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Right off I-10, Close to Mall and Varity of food options. Staff was helpful and courteous, hotel clean and serves hot breakfast.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites El Paso Airport Area
Dear Michael, Thank you for your review of the Holiday Inn Express & Suites El Paso Airport Area. We are glad you enjoyed our complimentary breakfast and friendly staff. We hope to see you again soon! Warm thanks, Carleen G. General Manager
1 night family trip Dec 22, 2014
Michael
US
4.0 / 5Excellent
"family gathering"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Very comfortable stay.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites El Paso Airport Area
Dear Veronica, Thank you for taking the time to review the Holiday Inn Express & Suites El Paso Airport Area. We are so glad that you had a comfortable stay. We hope to see you again! Kind thanks, Carleen G. General Manager
3 night family trip Nov 27, 2014
veronica
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very good hotel friendly staff and good free breakfast
Genuine Expedia guest review
Response by Holiday Inn Express & Suites El Paso Airport Area
Dear Orlando, Thank you for reviewing the Holiday Inn Express & Suites El Paso Airport Area. We are so glad you enjoyed our friendly staff and complimentary breakfast. We hope to see you again. Warm thanks, Carleen G. General Manager
Other trip Nov 20, 2014
Orlando Wiebe
US
4.0 / 5Excellent
"Top notch staff - Great facility"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a big group that were in town for a long weekend to a wedding. Hotel staff were kind, helpful and accomodating. Friday evening the staff allowed our group to gather in the dining area, which is open to all guests. There is a large screen TV in the room, which the gentlemen gathered around. We brought in food and beverages and had a nice get together. When the group got a little too loud, the security guard came by and very politely asked us to settle down. They worked with us until our rambunctious group finally settled down and went to bed. What was most important to them was that other guests were not disturbed by our huge group, but they were also understanding and accomodating about our informal family reunion.
Genuine Expedia guest review
Response by Holiday Inn Express & Suites El Paso Airport Area
Dear Irma, Thank you for reviewing the Holiday Inn Express & Suites El Paso Airport Area. I'm glad to hear that you enjoyed your time and felt our staff respectfully handled your family's get together. We enjoyed having you. Kind thanks, Carleen G. General Manager
Other trip Nov 19, 2014
Irma
US
5.0 / 5Outstanding
"Texas Treasure"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location for wedding I attended with a variety of shopping venues and restaurants in the immediate area. Loved the free shuttle to/from El Paso Airport too. Front office was great - answered all my questions, gave excellent directions and always smiling!
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites El Paso Airport Area
Dear Susan, Thank you for your five star review of the Holiday Inn Express & Suites El Paso Airport Area. I'm so glad to hear that our friendly front desk staff made your stay exceptional! Please come back and see us again. Kind thanks, Carleen G. General Manager
1 night trip with friends Nov 13, 2014
Susan
US
5.0 / 5Outstanding
"Family get a way"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Good stay. clean rooms and courteous staff.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites El Paso Airport Area
Dear Alfonso, Thank you for your review of the Holiday Inn Express & Suites El Paso Airport Area. We are so glad to hear you found our rooms to be clean and our staff was courteous. Please come back and see us again. Kind thanks, Carleen G. General Manager
1 night family trip Oct 31, 2014
Alfonso
US
5.0 / 5Outstanding
"Great Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location and very good, clean room.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites El Paso Airport Area
Dear Alfonso, Thank you so much for your five star review! We are pleased to hear you enjoyed the Holiday Inn Express & Suites El Paso Airport Area so much! Please come back soon. Kind thanks, Carleen G. General Manager
1 night romance trip Oct 24, 2014
Alfonso
US
5.0 / 5Outstanding
"Super nice!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Our stay was pleasant! Hotel is super nice and updated. Pool on the cold side but kids still enjoyed it. Breakfast was fulfilling. At check in I had asked if any possible complimentary upgrade to a suite but was told no due to booking thru hotels.com. Regardless our stay was great.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites El Paso Airport Area
Dear Kari, Thank you for reviewing your stay at our hotel. I'm so glad that you enjoyed our complimentary breakfast. We hope you will choose the Holiday Inn Express & Suites EL Paso Airport Area again on your next trip to the region. Kind thanks, Carleen G. General Manager
1 night trip Sep 13, 2014
Kari
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Room was extremely clean and the bed was very comfortable. Located right on I-10. Somewhat pricey for the location, but you get what you pay for...
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites El Paso Airport Area
Dear John G, Thank you for reviewing your stay at the Holiday Inn Express & Suites El Paso Airport Area. I'm very pleased that you enjoyed a clean room and comfortable bed. Please remember us the next time you are in the area. Regards, Carleen G. General Manager
1 night trip Jul 19, 2014
John G
US
4.0 / 5Excellent
"Fine; nothing special"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
Was fine, nothing special except waiting at the front desk for someone to show up and check me in. No one around for a full 10 minutes. I could have robbed the mini store and jammed but was more upset about having to stand around and wait for an employee to check me in after driving for 8 hours. Lame.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites El Paso Airport Area
Dear Guest, Thank you for your review of the Holiday Inn Express & Suites El Paso Airport Area. Please accept my apologies that your check in was less than exceptional. I appreciate you bringing this to my attention so that I can address it with my staff. I hope you will allow us an opportunity to make up for this on your next trip to the area. Kind thanks, Carleen G. General Manager
1 night family trip Jul 5, 2014
A Traveler
US
4.0 / 5Excellent
"Convenient hotel for last minute stay."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
It was a fairly decent stay. The only issue we have was the continental breakfast was much less superior than other Holiday Inn Exp and Suites we had stay in the past in cities like Utah and WYOMING surprisingly. This location cut corners in the variety offerings for sure!
Genuine Expedia guest review
Response by Holiday Inn Express & Suites El Paso Airport Area
Dear Esty, Thank you for your review of the Holiday Inn Express & Suites El Paso Airport Area. I'm glad to hear you enjoyed your stay with us. Please accept my apologies that our breakfast did not meet your expectations. We appreciate your feedback and hope to see you on your next trip to El Paso. Regards, Carleen G. General Manager
Other trip Jul 6, 2014
Esty
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Staff was absolutely superb. Very cheerful and accommodating.
Genuine Expedia guest review
Response by Holiday Inn Express & Suites El Paso Airport Area
Dear Guest, Thank you for your review. I'm so pleased to hear that our staff, here at the Holiday Inn Express & Suites El Paso Airport area, exceeded your expectations! We love to impress our guests and love it even more when our guests notice. We hope to see you again soon. Kind thanks, Carleen G. General Manager
Other trip Jul 1, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel and staff were excellent. They helped us with everything when we needed it. They were professional in everything,
Genuine Expedia guest review
Response by Holiday Inn Express & Suites El Paso Airport Area
Dear Guest, Thank you for taking the time to review the Holiday Inn Express & Suites El Paso Airport Area. I'm pleased to hear that my staff provided exceptional service to you! We look forward to another visit. Sincere thanks, Carleen G. General Manager
Other trip Jun 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Great place to stay away from home"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great place to stay. In the middle of the city and close to everything. The young lady, Pamela at the front desk was very helpful. Room was very clean and the bed was very comfortable. Will definitely be staying again.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites El Paso Airport Area
Dear Luis, Thank you for your review of the Holiday Inn Express & Suites El Paso Airport Area. I'm glad that Pamela helped to make your stay exceptional! I will be sure to pass along your comments to her. We look forward to your next stay. Sincerely, Carleen G. Assistant General Manager
1 night trip May 23, 2014
Luis
US
5.0 / 5Outstanding
"Great visit"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Easy access to highway,close to restaurants and mall...very convenient....
Genuine Expedia guest review
Response by Holiday Inn Express & Suites El Paso Airport Area
Dear Guest, Thank you for your review of the Holiday Inn Express & Suites El Paso Airport Area. I'm so glad to hear that you found our hotel to be clean and our staff to be friendly! We hope to welcome you back again soon. Kind thanks, Carleen G. Assistant General Manager
Other trip May 19, 2014
A Traveler
US
5.0 / 5Outstanding
"Very happy!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Had to stay there for the weekend to go wedding dress shopping. The hotel is in a good location close to both malls that I went to. Good breakfast and the hotel is very clean. Staff very helpful and friendly.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites El Paso Airport Area
Dear Georgia, Thank you for your review of the Holiday Inn Express & Suites El Paso Airport Area. We love hearing feedback from our guests! I'm glad you found our staff friendly and helpful and our location was convenient for your trip. We hope to welcome you back very soon! Kind thanks, Carleen G. Assistant General Manager
2 night trip Apr 25, 2014
Georgia
US
5.0 / 5Outstanding
"Close to Mall and Airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Overall very nice and comfortable hotel. It is close to the mall and airport. Breakfast was great. Enjoyed my stay.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites El Paso Airport Area
Dear Georgia S, Thank you for letting others know about your stay at the Holiday Inn Express & Suites El Paso Airport Area. I'm so glad to hear that you enjoyed our complimentary breakfast and our location near the mall and airport. We hope to see you the next time you are passing through. Kind thanks, Carleen G. Assistant General Manager
1 night trip Apr 26, 2014
Georgia Savery
US
5.0 / 5Outstanding
"Easy I-10 access"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
While the surrounding neighborhood is decidedly industrial, the hotel was conveniently close to I-10, though you may have to exit East or West of the hotel's location and approach from the freeway access road (easy, once you spot your exit on GPS). The hotel room was impeccably clean, affordable, roomy, comfortable (nice selection of pillows, by the way!) and the service and breakfast were both good. Perfect for accessing the airport or pausing on a cross country trip.
Genuine Hotels.com guest review
2 night family trip Apr 4, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent service,breakfast was very good,room very clean.
Genuine Hotels.com guest review
1 night trip Feb 28, 2014
jose
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The staff was very nice and helpful. Though not near much, the shuttle service the hotel provided sufficed.
Genuine Hotels.com guest review
2 night family trip Dec 30, 2013
A Traveler
US
5.0 / 5Outstanding
"well ubicated"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
needs more tables for breakfast services
Genuine Expedia guest review
Other trip Jan 6, 2014
leo
US
1.0 / 5Poor
"No Heat in my room"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    5.0
The heater in my room was not working properly, they offered a different room, the heater in that room was not operating properly neither. Both were blowing cool air even after 1 or more hours of operation. The staff concluded that all the heaters in all rooms worked the same way. The outside tempareature was below freezing and the room stayed pretty cold both nights. Since I made the arrangements thru Hotels.com, I felt trapped and felt I could not leave without incurring additional expenses.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites El Paso Airport Area
Dear Jesus Dorado, Thank you for taking the time to leave us your feedback. I'm terribly sorry that you had a less than satisfactory stay at our hotel. I wanted to let you know that we did fix the thermostat in your first room the next day. The thermostat in the second room was working properly, so I apologize that you had trouble with it and that my staff was unable to assist you. I have since talked with my staff to ensure they are better trained on how to work the heat in our rooms. Once again, I apologize for the inconvenience this caused you and hope that you will offer us another opportunity to earn your business on your next trip to Middletown. Sincerely, Jorge L. General Manager
2 night romance trip Dec 21, 2013
Jesus Dorado
US
5.0 / 5Outstanding
"great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Reserved two suites and they were clean, large, and furnished nicely. Six of us were in one room nicely. The staff was friendly and the free breakfast was good. Overall a great stay. This is my second time staying and it didnt disappoint.
Genuine Expedia guest review
Other trip Dec 30, 2013
Angelica
US
5.0 / 5Outstanding
"great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Reserved two suites and they were clean, large, and furnished nicely. Six of us were in one room nicely. The staff was friendly and the free breakfast was good. Overall a great stay. This is my second time staying and it didnt disappoint.
Genuine Expedia guest review
Other trip Dec 30, 2013
Angelica
US
5.0 / 5Outstanding
"Could not ask for more!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The facility is clean and inviting, the staff friendly and helpful, the room clean, large and extraordinarily comfortable. I had a relaxing breakfast as I watched the news and left for a business meeting. I recommended this hotel to the company with which I was meeting as a perfect place to stay for their out of town guests. I give it a 10.
Genuine Expedia guest review
Response by Holiday Inn Express & Suites El Paso Airport Area
Dear Barcy, Thank you for your nice comments about the Holiday Inn Express & Suites El Paso Airport and our staff. We look forward to serving you again soon. Sincerely, Jorge Leon General Manager
Other trip Dec 12, 2013
Barcy
US
4.0 / 5Excellent
"Easy airport access"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Hotel staff was excellent. Warm chocolate chip cookies were a great after dinner treat.
Genuine Hotels.com guest review
3 night business trip Oct 22, 2013
Bill A
US
4.0 / 5Excellent
"Nice"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The staff were very helpful. I do recommend staying there.
Genuine Expedia guest review
Response by Holiday Inn Express & Suites El Paso Airport Area
Dear AAR, Thank you for your comments about our staff. We love to hear your feedback and look forward to your next visit. Sincerely, Jorge Leon General Manager
Other trip Sep 14, 2013
AAR
US
5.0 / 5Outstanding
"Excellent Hotel, Excellent Service & Price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
I am beyond pleased! This hotel was absolutely outstanding!
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites El Paso Airport Area
Dear CheLinda, Thank you for your great comments about the Holiday Inn Express & Suites El Paso Airport. We appreciate your business and look forward to hosting you again soon. Sincerely, Jorge Leon General Manager
1 night trip with friends Aug 23, 2013
CheLinda
US
5.0 / 5Outstanding
"Very Nice Hotel, Great Staff, Close to Highway."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
One night stay, arrived late, my son needed some milk, she ran to the back and grabbed two for him - customer service like that doesn't happen very often anymore. Room was super clean, hotel was quiet. Overall a 5 Star stay. Not sure how this hotel is only rated an overall 2.5 - it looks brand new inside and out, with 5 star service!
Genuine Expedia guest review
Other trip Aug 24, 2013
Larry
US
5.0 / 5Outstanding
"A gem."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A gem. No complaints. Will definitely stay again if we have the chance.
Genuine Expedia guest review
Other trip Jul 28, 2013
A Traveler
US
5.0 / 5Outstanding
"Very Comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Clean, quiet and overall enjoyable. Only complaint is channels for children were so bad.
Genuine Expedia guest review
Other trip Jul 15, 2013
SG
US
5.0 / 5Outstanding
"Hotel near airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Good hotel. New. Very close to the airport. And the shopping centers. The breakfast buffet. Very nice. I recomend this hotel
Genuine Expedia guest review
Other trip Jul 8, 2013
luisa
US
5.0 / 5Outstanding
"A great hotel for families!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was great for my family. Very clean and comfortable with great service. We all slept like babies!
Genuine Expedia guest review
Other trip Jul 4, 2013
A Traveler
US
5.0 / 5Outstanding
"Better Than Expected"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
More room than I expected. Very comfortable for 3 adults. We didn't arrive until nearly 10 PM. Checkin was fast & painless. There was plenty of food for our free breakfast in the morning & it was also better than expected for buffet style. This is a keeper...
Genuine Expedia guest review
Other trip Jun 30, 2013
A Traveler
US
5.0 / 5Outstanding
"A worthy hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is a hotel I would choose again and again. I honestly couldn't find anything wrong with it. Clean, upscale, and comfortable--this is not your average hotel.
Genuine Expedia guest review
Other trip Feb 4, 2013
Aaron
US
4.0 / 5Excellent
"Minor issues - but staff recovered!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Initial room smelled like someone smoked in it, but the staff quickly reassigned my room to one that was over the top enjoyable. Unfortunately, breakfast was not served until 7AM...one of the reasons I grabbed this hotel - too bad my plane left at 6AM. Also, being close to the Hwy and train tracks - I was able to enjoy the sounds of modern day transportation. Would I stay there again? Not really sure,,,
Genuine Hotels.com guest review
1 night business trip Jan 25, 2013
B. Traveler
US
4.0 / 5Excellent
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Outstanding customer service from check in to check out. Wish we had more time to truly enjoy the outstanding quality service. I would truly recommend this hotel.
Genuine Hotels.com guest review
1 night trip Jan 1, 2013
Family First
US
4.0 / 5Excellent
"holiday inn express el paso"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
the hotel is conveniently located next to HWY 10 which allows for a quick getaway in the morning.As all HIE, the wifi is good, the breakfast is healthy if you want or unhealthy if you also want.
Genuine Hotels.com guest review
1 night trip Jan 7, 2013
A Traveler
US
4.0 / 5Excellent
"Christmas in a hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great hotel and great location. Family and I traveled on Christmas day. The staff was friendly and courteous. Since it was a holiday, there were very few guests at the time. Our 1st floor room was large and spacious. The only drawback was our upstairs neighbor returned to their room at about 230am the following evening, and caused a ruckus that woke us up. Almost to the point of calling the front desk. Possibly too much Christmas cheer. Beside that, a great stay, and we will definitely consider this hotel again.
Genuine Hotels.com guest review
4 night family trip Dec 25, 2012
Anonymous
US
4.0 / 5Excellent
"good to the family"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I expect more cuality and variety at the breakfast
Genuine Expedia guest review
Other trip Dec 10, 2012
omar
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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