"Excellent Hotel (5 Stars)"
One of the best hotels I have had the opportunity to enjoy. Staff was responsive and professional. Breakfast was professionally handled by staff. Any issues were taken care of on the spot in a professional manner. They even laughed at my corny jokes. That is what put them over the top! ;)Genuine Expedia guest review
A weeks stay for family funeral which was a nice level of comfort and affordability. Very friendly staff, good hotel, good breakfasts, Frank was excellent. Thank youGenuine Hotels.com guest review
VERY FINE AND CONFORTABLEGenuine Hotels.com guest review
Response by Holiday Inn Express & Suites El Paso Airport Area Dear MARCO, Thank you for reviewing your stay! I'm so glad that you found the Holiday Inn Express & Suites El Paso Airport Area to be so comfortable. We hope to see you again soon! Warm thanks, Carleen G. General Manager
"Viaje de año nuevo"
Excelente servicio personal muy amableGenuine Hotels.com guest review
"Muy buena opción"
Personal muy amable en un hotel en muy buen estado; el único punto a mejorar fue el desayuno, ya que debido a la cantidad de personas por la fecha no había comida suficienteGenuine Hotels.com guest review
Response by Holiday Inn Express & Suites El Paso Airport Area Dear Francisco, Thank you for your review. I'm pleased that our friendly staff provided excellent service. Please accept my apologies for the less than satisfactory experience you had at our complimentary breakfast. We always appreciate guest feedback like yours as it helps us to improve our services. Please allow us another chance to host you on your next trip to El Paso. Kind thanks, Carleen G. General Manager
"Excelente ubicación a un precio accesible."
El hotel está ubicado en una zona privilegiada para realizar compras en los centros comerciales Cielos Vista y las Fuentes. Igualmente, su ubicación permite desplazarse fácilmente al aeropuerto y los puentes internacionales a México. El hotel tiene poco de haber sido construido (menos de 5 años) y sus instalaciones y cuartos están en excelentes condiciones. […] El desayuno es bastante completo y muy variado; excelente servicio por parte del staff. En mi siguiente viaje a El Paso me volveré a hospedar ahí. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express & Suites El Paso Airport Area Dear Jose E, Thank you for your review. We are pleased to hear that you enjoyed your stay at the Holiday Inn Express & Suites El Paso Airport so much. We hope to see you soon! Kind thanks, Carleen G. General Manager
"HOTEL AGRADABLE CERCA DE CENTROS COMERCIALES"
FUE UNA ESTANCIA PLACENTERA DE FACIL ACCESO Y CERCA DE CENTROS COMERCIALESGenuine Expedia guest review
Response by Holiday Inn Express & Suites El Paso Airport Area Dear Rigoberto, Thank you for your five star review! We are so glad to hear that we exceeded your expectations and you enjoyed our location near shopping. Please come back and see the Holiday Inn Express & Suites El Paso Airport Area soon. Kind thanks, Carleen G. General Manager
"servicio de primera"
Excelente servicio, las habitaciones muy comodas, el desayuno excelente.Genuine Hotels.com guest review
Buen Hotel si es recomendado !, el falta poco más variedad de desayuno , en general buen HotelGenuine Expedia guest review
"Excelente estancia.... =)"
Muy agradable me gustaría repetir mi estancia en este hotel.Genuine Hotels.com guest review
Muy buena solo que para mi gusto si hace falta el frigobar en el cuartoGenuine Hotels.com guest review
Response by Holiday Inn Express & Suites El Paso Airport Area Dear Guest, Thanks for your feedback. We will consider your suggestion. We appreciate your business. Sincerely, Jorge Leon General Manager
El hotel en excelentes condiciones muy limpio y comodo.Genuine Hotels.com guest review
"Camas muy confortables"
Excelente para regresarGenuine Hotels.com guest review
"Recepcionista sin entrenamiento"
Muy perdida la recepcionista solicite una caja de seguridad y en lugar de pasármela para mi uso a la salida ella saco el contenido sin mostrarmela.Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites El Paso Airport Area Dear Guest, Thank you for your review of the Holiday Inn Express & Suites El Paso. I'm very sorry that we were unable to exceed your expectations while you were our guest. I hope that you will give us another opportunity the next time you are in the area. Sincerely, Jorge L. General Manager
"Muy buen trato y muy cómodo el hotel"
Es un excelente hotel con un trato muy amable de parte de los que atienden y las habitaciones muy cómodas!!Genuine Hotels.com guest review
muy bienGenuine Hotels.com guest review
Es garantía hospedarse en holiday inn.Genuine Hotels.com guest review
"Muy buen hotel"
El hotel esta muy bueno.Genuine Hotels.com guest review
"Servicio de primera"
Sólo fue una noche, pero el personal, la habitación , el hotel , me hacen pensar en regresar ahí la próxima vez.Genuine Hotels.com guest review
close to the airport and had comfortable stay.Genuine Hotels.com guest review
Muy nuevo el hotel, limpio, buen desayuno caliente, excelente atencion del personal.Genuine Hotels.com guest review
"Cerca de centros comerciales"
Muy buen servicio, solamente falta mas variedad en el desayuno.Genuine Hotels.com guest review
BUENAS INSTALACIONES, CALIDAD EL PERSONAL DEJA MUCHO QUE DESEAR YA QUE NO QUIEREN HABLAR ESPAÑOL, ME REALIZARON UN CARGO EXTRA EL CUAL NO ME EXPLICARON LAMENTABLEMENTE ME DI CUENTA AL LLEGAR A MEXICO, EL DESAYUNO LO MARCARON EN ESTA PAGINA COMO DESAYUNO BUFETTE, PERO ES DESAYUNO CONTINENTAL DE MEDIANA CALIDAD.Genuine Expedia guest review
"Great stay and good location."
01/04/15 kbentley Arlington, Texas
We stayed here both coming and going thru El Paso. The room was very comfortable. The breakfast was great and you had a good selection. The location was near many restaurants. They had a shuttle which would take you anywhere within a 3 mile radius if you were tired of driving yourself.
"One of the Better HIE I've stayed at."
12/18/14 Dan48331 Detroit, Michigan
Pros: Check In-the staff were friendly and efficient. Room-Almost new, clean and nothing missing. The area-many restaurants and shops near the hotel. Cons: It's on the I-10 service road and getting around can be tricky. When visiting El Paso, I plan to stay there again!
Recently stayed here for 4 days while on business. The front desk staff is extremely helpful and friendly. The building is clean and the room was very nice. The daily breakfast was great. Will stay here again anytime I'm back in El Paso for work. Great place!
"Not Good for Business Travelers"
12/03/14 Mikejack52 Albuquerque, NM
I picked the Holiday Inn Express - Airport, El Paso since it was located less than 10 minutes from the location of a business meeting the next day. I had selected a standard 2 bed room for one night. I discovered that there was not a desk or even a standard office chair. I had to prepare my presentation sitting in a cushioned arm chair next to a 3 foot diameter table with no desk lighting - not good. However, the biscuits and gravy at breakfast was excellent and the attendant was very friendly; even picked up my plate and utensils when I was done. One irritation was the elevator floor indicator. You could not see what floor the car was stopping at since the number light was blue and the display lens was also blue. With the lack of contrast the floor numbers were unreadable.
"Excellent Hotel and Good Location"
12/02/14 apdemas Herndon, Virginia
My family and I stayed here and it was fantastic. The price was better than most of its equivalent of hotels, and it was convenient to several shopping centers and the airport. I was initially concerned about the refinery just behind it, there was no noise or smell issues. The room was comfortable, the bathroom was clean, and the Internet was actually pretty decent, which is somewhat unusual for hotels these days. Breakfast and service were great too.
"A great place to stay when touring El Paso"
11/26/14 Conrad445 Dallas, Texas
Well located hotel. Reception desk was very friendly, facilities functional and well maintained. Hotel has a fresh feel, breakfast room was suitable also for meetings and I had a very good experience.
"Great Hotel Near the Airport"
09/19/14 Madhawk Vienna, Virginia
Great location - Just a few minutes to the airport. The staff was great and I slept very well. I didn't eat the breakfast because my flight left at 0-dark-30, but the breakfast room was spacious and clean. The drivers who picked me up when I dropped off the car and dropped me off when I left were professional and great. I would stay here again.
"To El Paso - for my military man."
09/05/14 Jeannie S Millville, New Jersey
What brought me to El Paso was my fiancé, before his deployment. After flying here from NJ, I was very tired and ready to relax with him. I arrived at the hotel around noon. The staff member at the desk would NOT check me in early. (Without even checking first if my room was ready!) I was disappointed, and almost switched hotels!! She told me to wait until check in at 3pm!! I was willing to pay more, just to check in and relax. This is the first time I've EVER heard "no" for an early check in.. When you first walk in, there normally isn't a staff member greeting you. They hang out in a room behind the counter. The lobby smells like sulfur for some reason? Not sure what that was. Despite the smell - it was clean. I got a king bed suite for my stay. The room was very spacious and clean, so no issues there. There is free wifi, and a nice sized bathroom. The suite also had a small kitchenette with microwave, sink, and mini fridge. The building periodically shakes a bit, I have no idea if that is a city thing? But I felt it about 3x during my stay. Also I requested a pool view room & didn't receive one, but I was reluctant to deal with the staff again.. I just wanted to spend my 4 day week with my fiancé. The hotel is conveniently located just about 8 minutes from the airport OR rental car lot. You can see the Mexican flag in Mexico from the rear of the hotel. Its located near a main highway to go and check things out. And is located near tons of restaurants, mom & pop restaurants, and shopping areas. I myself recommend: "Cattleman's steakhouse & ranch" --which is a 30 min drive BUT WORTH IT! (go @ 4/5:00pm) "Bj's restaurant & brewery"-- 10 min drive (open until 12pm) with unique beer and good food! **Also I visited the outlet stores and took the scenic route through the mountains. Was great!** THIS HOTEL COULD BE GREAT IF THERE WAS AN OVERHAUL ON ITS MAIN LOBBY STAFF!! CANT SAY THAT I WOULD STAY AGAIN SEEING THE SAME FACES! Hope this review was helpful!
Front desk put me in a room on first floor by eating area, I heard people talking very early, housekeepers were vacuuming right by my door, when I went out to check, employees were all eating breakfast, no one was at front desk, including manager, from breakfast area they told me to leave my key at counter, couldn't wait to check out. I will stay elsewhere next time I pass through this great city.
"5 minutes to airport"
07/10/14 ADK28 Washington DC, District of Columbia
Booked because of proximity to airport for early morning flight, and was not disappointed. From hotel front door to airport front door took 5 minutes. Hotel was very quiet despite being right on I-10. Room was clean, spacious and modern. Despite complaints from other reviewers, I thought breakfast was fine, to include great Mexican sausage. Only two minor complaints: 1) Front desk wasn't sure if our room was ready, even though we checked in at 11:00 pm; 2) Printer didn't work in business center, couldn't print out boarding passes, and front desk had no suggestions for fixing it. But those are minor complaints, and overall this was a very good stay.
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