"Recepcionista sin entrenamiento"
Muy perdida la recepcionista solicite una caja de seguridad y en lugar de pasármela para mi uso a la salida ella saco el contenido sin mostrarmela.Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites El Paso Airport Area Dear Guest, Thank you for your review of the Holiday Inn Express & Suites El Paso. I'm very sorry that we were unable to exceed your expectations while you were our guest. I hope that you will give us another opportunity the next time you are in the area. Sincerely, Jorge L. General Manager
"Muy buen trato y muy cómodo el hotel"
Es un excelente hotel con un trato muy amable de parte de los que atienden y las habitaciones muy cómodas!!Genuine Hotels.com guest review
muy bienGenuine Hotels.com guest review
Es garantía hospedarse en holiday inn.Genuine Hotels.com guest review
"Muy buen hotel"
El hotel esta muy bueno.Genuine Hotels.com guest review
"Servicio de primera"
Sólo fue una noche, pero el personal, la habitación , el hotel , me hacen pensar en regresar ahí la próxima vez.Genuine Hotels.com guest review
close to the airport and had comfortable stay.Genuine Hotels.com guest review
Muy nuevo el hotel, limpio, buen desayuno caliente, excelente atencion del personal.Genuine Hotels.com guest review
"Cerca de centros comerciales"
Muy buen servicio, solamente falta mas variedad en el desayuno.Genuine Hotels.com guest review
BUENAS INSTALACIONES, CALIDAD EL PERSONAL DEJA MUCHO QUE DESEAR YA QUE NO QUIEREN HABLAR ESPAÑOL, ME REALIZARON UN CARGO EXTRA EL CUAL NO ME EXPLICARON LAMENTABLEMENTE ME DI CUENTA AL LLEGAR A MEXICO, EL DESAYUNO LO MARCARON EN ESTA PAGINA COMO DESAYUNO BUFETTE, PERO ES DESAYUNO CONTINENTAL DE MEDIANA CALIDAD.Genuine Expedia guest review
"Hotel holiday inn express el paso, tex"
Mis estancias en ese hotel siempre han sido buenas, buena atencion, buen desayuno, lugares accesibles para las compras, lo unico que no me gusta que no hay refrigerador en las habitaciones, pero todo lo demas muy bien, alberca limpia comoda, lo recomiendo y lo he recomendado siempreGenuine Hotels.com guest review
"HOTEL HOLIDAY INN"
ME GUSTO MUCHO EL HOTEL, MUY LIMPIO Y COMODO, LO RECOMIENDO AMPLIAMENTE Y ME QUEDARIA DE NUEVO .Genuine Hotels.com guest review
"To El Paso - for my military man."
09/05/14 Jeannie S Millville, New Jersey
What brought me to El Paso was my fiancé, before his deployment. After flying here from NJ, I was very tired and ready to relax with him. I arrived at the hotel around noon. The staff member at the desk would NOT check me in early. (Without even checking first if my room was ready!) I was disappointed, and almost switched hotels!! She told me to wait until check in at 3pm!! I was willing to pay more, just to check in and relax. This is the first time I've EVER heard "no" for an early check in.. When you first walk in, there normally isn't a staff member greeting you. They hang out in a room behind the counter. The lobby smells like sulfur for some reason? Not sure what that was. Despite the smell - it was clean. I got a king bed suite for my stay. The room was very spacious and clean, so no issues there. There is free wifi, and a nice sized bathroom. The suite also had a small kitchenette with microwave, sink, and mini fridge. The building periodically shakes a bit, I have no idea if that is a city thing? But I felt it about 3x during my stay. Also I requested a pool view room & didn't receive one, but I was reluctant to deal with the staff again.. I just wanted to spend my 4 day week with my fiancé. The hotel is conveniently located just about 8 minutes from the airport OR rental car lot. You can see the Mexican flag in Mexico from the rear of the hotel. Its located near a main highway to go and check things out. And is located near tons of restaurants, mom & pop restaurants, and shopping areas. I myself recommend: "Cattleman's steakhouse & ranch" --which is a 30 min drive BUT WORTH IT! (go @ 4/5:00pm) "Bj's restaurant & brewery"-- 10 min drive (open until 12pm) with unique beer and good food! **Also I visited the outlet stores and took the scenic route through the mountains. Was great!** THIS HOTEL COULD BE GREAT IF THERE WAS AN OVERHAUL ON ITS MAIN LOBBY STAFF!! CANT SAY THAT I WOULD STAY AGAIN SEEING THE SAME FACES! Hope this review was helpful!
Front desk put me in a room on first floor by eating area, I heard people talking very early, housekeepers were vacuuming right by my door, when I went out to check, employees were all eating breakfast, no one was at front desk, including manager, from breakfast area they told me to leave my key at counter, couldn't wait to check out. I will stay elsewhere next time I pass through this great city.
"5 minutes to airport"
07/10/14 ADK28 Washington DC, District of Columbia
Booked because of proximity to airport for early morning flight, and was not disappointed. From hotel front door to airport front door took 5 minutes. Hotel was very quiet despite being right on I-10. Room was clean, spacious and modern. Despite complaints from other reviewers, I thought breakfast was fine, to include great Mexican sausage. Only two minor complaints: 1) Front desk wasn't sure if our room was ready, even though we checked in at 11:00 pm; 2) Printer didn't work in business center, couldn't print out boarding passes, and front desk had no suggestions for fixing it. But those are minor complaints, and overall this was a very good stay.
"I enjoyed it"
06/26/14 K M Pflugerville, Texas
Everything was fine except I thought the selection of breakfast was not right. They had gravy no bisquits, the bacon was very hard. Even the fresh fruit looked old to me. The best part of breakfast was the coffee. Other than that I enjoyed my one night stay on my way to Albuquerque!
"Clean, Comfortable and Convenient"
06/24/14 funsters3 Menifee, California
This seemed to be a newer hotel. It was very clean and we had no complaints about our stay. Check in was quick and easy. The room was clean and comfortable. The breakfast wasn't fabulous but it's just meant to be quick and do the job...which it did. It seemed to be in a safe area. This hotel was convenient to get to and to get gas and get back on the freeway the next morning. It's also convenient to lots of western boot outlet stores! :-)
"Comfy place to stay"
06/12/14 rudyv3 Austin, Texas
Conveniently located to the airport and downtown. This is a clean, safe and comfy hotel. The staff are very attentive. The room was clean and very comfortable. I LOVE the pillows. This location has great views of the mountains too. Breakfast was so-so.
"Best HI Express I have been to"
05/31/14 One16thamish Colorado
The rooms were very nice and bigger than most of the other HI Expresses I have stayed at. It isn't a 5 star hotel, obviously, but my Excellent rating come from the fact that the staff and facility were the nicest of this chain IMO. I had a really early flight so it was nice that they gave me a breakfast to go since the breakfast area wasn't open yet. Hotel is near a gas station and very close to the airport which is great if you have a rental car.
02/24/14 Debi D Pecos, Texas, United States
My son just recently stayed here while on a tennis tournament in El Paso, upon arrival at home he noticed his phone was missing. I just wanted to say THANK YOU!!! "Luis" for getting his phone back to us...good to know that there are still HONEST people that will go out of their way to help others...thumbs up guys :)
"Holiday Inn Express"
02/03/14 Dave0540 Georgetown, Georgia
Great location with easy access to I-10 and the airport. The staff was outstanding...friendly and very helpful. The housekeeping staff did a great job in ensuring the room, lobby and breakfast area were clean. Very pleasant stay and after this experience I will seek out other Holiday Inn Express and Suites whenever I travel.
"Standard HIE fare"
10/25/13 TGSwanson Seaford, Virginia
Clean, comfortable, quiet rooms. Friendly front desk staff. Standard HIE breakfast with those great cinnamon rolls! Internet worked fine on the first floor. Would have liked the windows to open on the first floor since the temps this time of year are great for nighttime sleeping. Very close to airport (5 min) and good restaurants - try Carlos & Mickey's for Mexican food on Magruder (2.5 miles away). Also would have liked a frig in the room vice having to search for ice. Only drawback is it is on an access road to I-10 and w/o GPS and map software it would be one of those "I can see it but can't get there" type of experiences.
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