Mount Shasta Hotel & Lodge - Mount Shasta

It was so bad we did not stay.

Genuine Hotels.com guest review

I booked this hotel last minute and it became an unexpected surprise on the positive side. The lodge is undergoing lots of upgrades and changes. The rooms are modern and clean. The employees are friendly and helpful about things to do in area.

Genuine Hotels.com guest review

This hotel could use a more professional presence. For instance, the continental breakfast, which to their credit was quite a spread, however, it was a free for all. Finally, after dirty dishes were left on every table, because a garbage can or a place to put dirty dishes were no where to be found, a hotel attendant showed up I'n sweats and a baggy […] sweatshirt and started to clean up the breakfast area. Although not professional, the staff was friendly. We did wake up at 7 on a Sunday morning to a skill saw and a hammer driving nails on an adjacent cabin... Again, the place could use a little professional business polishing. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We rented a King Suite. We found a nice, clean hotel room... Not a suite. There was no soap or toiletries. There was no coffee maker. The tv was an old 25 inch box in the corner that got only a few channels, which half of came in fuzzy. We ended up with the Weather Channel as the best choice. The bed was nice. If it wasn't for the nice bed and cute […] decor I would have rated the hotel at one star. Read more

Genuine Hotels.com guest review

Unfortunately, I read the previous reviews after I had already booked the hotel, oh well. The front desk man did not know what he was doing and later to find out he was in training and the person that was training him bailed that day. We get to our room, and is very cute and quaint. The heater did not heat the room properly. To get out of the cold we […] went to the lodge for dinner. They had an abundance of food on their menu, but we were only offered five things: burger, friends, onion rings, fried shrimp or salad. My boyfriend and I both ordered a burger and fries but was only given one side of fries which we shared. We got back to our room to find out the toilet was leaking and the entire bathroom was flooded. I went back to the front desk and the person in front of me who happened to be the person next door to me, their toilet was leaking as well. We got upgraded to larger, better room, with a working toilet and heater. Read more

Genuine Hotels.com guest review

House keeping was non-existent. The room reeked of weed when we arrived. The staff didn't know how to do anything.

Genuine Expedia guest review

First off, the name of the hotel may have been changed on paper, but all the signs still say Woodsman Hotel and there is no visible address, so good luck finding the place. Once we figured that out, we were given a room that almost made us ask for our money back. It was cramped, cold, with a wobbly toilet that had no lid and a wet towel at the bottom […] of the shower. At first we thought there wasn't even hot water because it took so long to warm up and the faucets on both the sink and shower were labeled backwards. We finally asked for a different room, which was better and comfortable, but there was no apology for being given the initial horrible room. One seemingly new girl at the desk was friendly enough but didn't really know what she was doing, while the one who was knowledgable was not friendly. The parking lot was also poorly maintained. A large snow storm had passed trough a few days earlier, but the plowing job was bad enough that it made it tough to find a spot to park. We had much better experiences for less money on the rest of our trip staying in spare rooms we found online. This place was disappointing and we won't return. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The staff was excellent. All you had to do was ask and they were willing and happy to oblige. Very convenient and beautifully shaded with oak and pine trees. We had a wonderful time there in the absolute splendor of Mount Shasta. We met seniors, families and young couples (even teenagers were friendly and polite). Make sure you try their smoked ribs. […] Delicious! Read more

Genuine Expedia guest review

sorry .It needs renovation very badly. spoiled my vacation

Genuine Expedia guest review

Not sure if my stay was the usual for the hotel, but it was a bit chaotic. There was no heat in our room, and a small puddle of water in the carpeting. The manager sent someone to move us to a new room, which was a much better room, except for the large crowd of teenagers that partied outside until after 2 am. The upstairs guests were walking around […] on the squeaky floor until after midnight, and then again at 6 am. Thank goodness we only stayed one night because my ear plugs just weren't good enough to drowned out all of the noise. I am not one to complain, but I would not stay there again, and would not recommend it to anyone that likes to get a good nights sleep. There was also no soap in our room, so I had to wash my face with shampoo. Other than that, the bed was really comfortable and the room had a nice flat screen tv on the wall. So all was not lost. Read more

Genuine Hotels.com guest review

All was well except mold and mildew on walls and ceiling of room and it gave me a soar throat when we returned each night

Genuine Hotels.com guest review

We stopped in Shasta during a road trip up to WA State and it was so cozy and such a great place to fall upon! We could tell they were in the middle of updating and getting ready for the busy ski season but the staff was very accomodating and sweet and the room was a quaint log cabin-type feel and very cozy! I would definitely stay there again but try […] their food since they have a gastropub that we didn't know about before. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Lost our reservation and squeezed my party of four to ONE Queen room in an off-site living arrangement (NEST) for the first night. Even though they confirmed the room type through Expedia, they called later to change room type. Why? They shall not confirm in the beginning. The adjacent patio restaurant played loud music till 10:00 pm. Remember to bring […] a copy of Expedia confirmation with you if you want to check into this hotel. Read more

Genuine Expedia guest review

to expensive for the quality of the hotel!

Genuine Hotels.com guest review

We checked in around 5:00 in the afternoon, got our room keys opened the door to toilets not flushed, beds not made, dirty socks and garbage on the floor. We went back to the lounge on site to kill some time while our rooms were cleaned and to have a beer after riding on our motorcycles in 100 degree weather all day and were served warm beer? We were […] told that all of their cold beers were being reserved for a festival? We had to leave all of our bags and go across the street to a luckily wonderful Mexican restaurant for a couple of hours while our rooms got cleaned. All anyone from our group wanted was a nice shower, but that didn't happen until a lot later. It seemed like everybody at the hotel had an excuse to why the rooms weren't clean, beers weren't cold. This was one of the worst hotels for service I have stayed at Read more

Genuine Hotels.com guest review

This room was an a "upgrade" from a hotel that was overbooked that we had reserved. The room was okay, but did not feel clean and updated and definitely not an "upgrade." There were no washcloths available and during our stay the room was not cleaned very well during our visit. Overall disappointing for the money.

Genuine Expedia guest review

Key card did not work the second night so I could not access my room. No one in the office and NO emergency number so I slept on the floor of my brothers room. I will never book at this hotel again.

Genuine Expedia guest review

Don't stay here if you can avoid it. Noisy bar next to rooms. No extra toilet paper, and no washcloths in bathroom.

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

If rustic is what u want, then this is your hotel. It's more like camping than a hotel. The walls were all covered in holes. The thermostat was broken with just the wires hanging out. It smelled very strong like cigarettes. I booked the black bear den with three queens. And they gave it to someone else then instead of upgrading me they troed to downgrade […] me with no price change. All the soap containers were completely empty. The front desk isn't open 24 hrs. And the lobby doubles as a bar. They got two stars instead of one. Because they did have nice tempurpedic mattresses, and very comfortable bedding. Read more

Genuine Hotels.com guest review

This hotel was awful. After reading the reviews I gave it the benefit of the doubt and booked their largest 'cabin' for our family of six, since we were only stopping over for one night. It looked cute enough, but it was filthy! We found a half eaten burrito in the microwave, used condoms & q-tips in a bedroom. They had a sign saying it was their cold […] season yet only one of the four heaters worked so our family was freezing all night. We called the manager and he said he would comp our dinner. You can't complain about a free meal right? WRONG! It took them 45 minutes just to get us our drinks and bring the menus. Then another 45 minutes for the food. They dropped our son's plate and had to make him new food. Once they brought it he found a CLUMP if black hair in his mashed potatoes. Who does that to a kid?? We quickly left the restaurant and went back to our room to sleep. Pulled back the covers on the bed and found black hairs and stains on the sheets. Obviously they didn't replace the linens. Overall, this place was a dump. If it was actually clean and the heat worked then it would have been enjoyable, but after reading other reviews cleaning is not something this place strives for. Anyone who gives this place 5-stars is lying, and/or works there. There's a Best Western down the street - stay there! Read more

Genuine Expedia guest review

My room was furnished with a bed--no chair, no table. The curtains blocked little light. I found one hook for hanging clothes. I wondered if the sheets were clean. (I heard a neighbor complain that there were hairs in her bed.) I found the heater rather loud, especially for sleeping. I have stayed at better places for much less. My niece and I had dinner […] at the hotel restaurant. It had appropriate decor (for a huntsman) and really good food and service. Whoever is in charge should pull the quality of the rooms up to the level of the restaurant. Read more

Genuine Expedia guest review

This was our third hotel in three days, and our favorite. Reasonably priced rooms were clean and comfortable. The restaurant next door is great for breakfast (esp. the gigantic breakfast burrito) and sports a fabulous collection of animals on display. The Woodsman is a great jumping off point for skiing at Mt Shasta. We'll definitely go back.

Genuine Hotels.com guest review

We stayed in Room 22 (downstairs, main building). VERY noisy due to the adjacent stairway and the herds of elephants that storm up and down those stairs starting very early in the morning. The electronic lock device on the entry door was falling off and parts were on the floor when we checked in. The bathroom sink barely drains and the sink faucet lifts […] completely off the riser. These room problems were reported to the front desk, so hopefully they get fixed. AMAZING dinner at the restaurant, just hope that your server isn't also tending the bar at the same time because your service will be veeeeeeery slooooooow. If you arrive later in the evening as we did parking can be non-existent. I might stay again if there was no other choice in town - not horrible but enough un-good to make me want to look elsewhere next time. Read more

Genuine Hotels.com guest review

This was the first hotel I had ever stayed at in Mt. Shasta 5+ years ago, and it was sketchy at best. Since the new ownership 2 years ago, the hotel has done a complete turnaround and is a cozy, comfortable place to stay. The staff is extremely friendly and helpful. The new addition of the restaurant is a nice addition and has a very cozy atmosphere. […] I recommend it and will definitely stay there again. Read more

Genuine Expedia guest review

Obviously an enthusiastic group of young people is trying to make this hotel work. The food was good but the hotel is in poor condition and it is going to take the owners a LOT of effort to make it attractive. I wish them good luck!

Genuine Hotels.com guest review

Very nice place, except for the heater was super loud. Turn that off. The blankets were plenty warm enough if you turn it off right before you go to bed.

Genuine Hotels.com guest review

The state was good but one of the room key did not work when was the we gut back after 10 PM. We could not get hold of the management, the phone kept ringing in the office. Thank God we had two rooms so we all had to sleep in one room and all our stuff was in the other room next morning when I went in the office the front desk lady said there is 800 […] number for emergency calls but it is hidden behind the sign. I can't believe they put a sign over their important information. There is no way to contact anyone if you get stuck.Good Luck.. Read more

Genuine Expedia guest review

Our stay was very pleasant. The staff was so accomadating and attentive.Our room was so comfortable and warm. Enjoyed breakfast in the A.M. All in all it was great!

Genuine Expedia guest review

staff is super nice(except for that guy doing work on the rooms). my air filters was nasty. Shower condiments in the shower were empty. my key didn't work twice. kitchen just opened up and my filet mignon was cooked perfectly, salad (mixed greens) was good too. Oh, fix ur plumbing.......p-traps are not supposed to be sideways.

Genuine Expedia guest review

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Genuine Hotels.com guest review

The room was COLD and only one thin comforter on bed! No other blankets anywhere in room. The small heater would blow warm air for about 10minutes and then blow cool air which cancelled out the warm! Stayed in room #15. We checked in late after a Christmas party, had a drink in the lodge, which was very nice and warm by the fire. Not many guests on […] a Sunday night at 10 pm so they were closing up early. The inn keepers were not going to be on the premise and left us a phone number to call if we needed anything... I am sure IF we complained they would of accomodated us. Just too tired and we had more blankets in our car. I would go back for the rustic, mountain atmosphere! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I really enjoyed our visit here! We were in town to visit family. The hotel was in a great location. The room we originally had was a 1 queen room. It is very very small. Barely enough room for the bed. There was no closet or desk. When I asked if we could upgrade to a bigger room, the awesome clerk said we could upgrade for free to a 2 queen room. […] And what a difference! It was about 2.5 times bigger! We really liked the woodsy theme of the rooms. Everything was wood paneled and had a hunter motif. The lobby was really comfortable. A roaring fire was kept burning all day. There were big couches and even a pool table! The breakfast was across the street at their sister property. It was a little bit more then you normally see at hotel's continental breakfasts. And it's served right in a kitchen, so it gives you a home away from home feel. There were only a few downsides. The sheets and towels had stains on them, but were old stains and mostly quite small. There were no 2-prong outlets available to plug in chargers. Also, I had to unplug the microwave to plug in a lamp or the coffee machine. The staff was completely awesome. I spoke to 3 different employees, all very professional and friendly. When we were offered fresh towels, we got 4 big towels and 3 smaller towels. More than plenty! Overall, we enjoyed our stay and will return in the future. We might even try their sister property, the Strawberry Valley! Read more

Genuine Hotels.com guest review

This motel was a disappointment. The first impression was that the place was run down and past its prime. This was confirmed when we waited in the lobby for someone to check us in and noticed the tired decor and layers of dust. Our rooms were small and decorated in a cutesy, woodsy 80's style - gotta give them A for effort there. The mattresses were […] pretty uncomfortable, but there were nice, cozy comforters on them. In our room, there was a full-sized coffee maker that did not work, 3 packets of coffee, no cups or sugar, etc. We had 2 flimsy towels, but no hand towels or facecloths, no clock or clock radio, no phone. I was told there was Wi Fi in the rooms, but not given the sign-on info, and after going back to the office to get it (no phone, remember) found that it did not work. I was never able to get online during my stay, but other family members in rooms closer to the office were able to. The continental breakfast was available at the Strawberry Lodge across the street, and it was fine, with eggs, breads and muffins to toast, hot and cold cereal, yogurt and plenty of good coffee self-served in a charming lobby/kitchen. The two young ladies who worked reception when we checked in/out were very nice and efficient. Read more

Genuine Expedia guest review

I've stayed here in the past and enjoyed the accommodations, but my last experience at the Woodsman left much to be desired. I reserved a "deluxe king" on Expedia a few weeks prior to my trip date. Knowing I would be arriving late to Mt. Shasta, I called the front desk to let them know I'd be checking in after usual front desk hours. The front desk […] attendant confirmed my reservation (for a lower price- I was pleased with that) and said that since the desk would be closed she would leave my room keys and receipt under the mat in front of my room. This seemed a little odd, but I agreed. When I arrived after 10 that night, I went to the agreed upon room and looked under the mat. No keys! Thinking I may have misheard the room number, I checked under many other mats...nope. Mind you, this was all in below freezing temperatures after having driven 4 hours from the Bay Area. Finally, I called the alternate number that was posted on the locked door to the lobby. The same woman answered, telling me that she was across the street at their sister hotel and had my keys and receipt with her. That would have been really nice to know before beginning my nocturnal treasure hunt! When I finally did get into the room I was not impressed. It was a far cry from the clean, cozy rooms shown on the web site, and there was certainly nothing deluxe about the king bed. I ended up having to bring in an extra blanket from my car that night. Stay somewhere else. Read more

Genuine Expedia guest review

They were right in the middle of a remodel in the lodge..No Phone in the room,no ice machine yet the maid did go across the street and get us some..Overall a good stay..Had coffee in room but they only gave us one cup.. Went to the lodge to get another cup and was told I had to go across the street to get the cont.Breakfast...The lodge was closed and […] no one was there to help..It was snowing and I did not feel like walking across the street just to get a cup or the cont.breakfast..I understand remodels but should have been contacted and been made aware of this when I booked the room..Also wanted to shoot pool cause they showed they had a pool table in the lodge..Did not happen...It was just OK I guess....I might go back and check it out sometime...Down the road.... Read more

Genuine Expedia guest review

We stayed here last year and really enjoyed ourselves. Service was wonderful and everyone was so friendly and helpful that we came back. We loved the rustic feel. Wow what a disappointment. We checked in for 4 nights and had to go to the lodge to get our towels as there was no maid service the 2nd day. Still no maid service the 3rd day so called the […] lodge. He said he would be right over. Waited for over 2 hours then went to dinner. Fresh towels when we came back but garbage cans still full and dirty coffee cups still there. Expected much for for the $$$. Won't be back. Too bad sure is a cut rustic place. Read more

Genuine Hotels.com guest review

First of all there were no king size beds as was reserved for us through hotel.com so they downsized us to one queen size bed. The room was very small with only a bed and no chair or table. The bathroom had a very small shower stall. All in all it seems to be an old motel being redone. The idea of the new decoration in the rooms is nice and does give […] the woodsy feel. The owner of the lodge is very nice and welcoming. However, I would not stay there again. Read more

Genuine Hotels.com guest review

I am sure there are larger room options but my room was SMALL. There was one place to sit, the bed and no closet but those were not high on my list. The location of the hotel was convenient, the room was clean and otherwise well appointed. I wouldn't want to stay there for an extended stay unless the room was larger but it was fine for an overnight […] or two and a clean place to sleep. Again, I am sure there were larger rooms available. The staff was great as was the brunch at the sister inn across the street. Read more

Genuine Expedia guest review

We stayed in the 3 bedroom "Black Bears Den Cabin". We chose to stay at The Woodsman because we prefer more space than a standard hotel room and because they were pet friendly. The problems began immediately after check-in, we got to the room and it was filthy. The floors were sticky, there was grease on the walls, the sink was disgusting. We went […] out for pizza and picked up some air freshener and basic cleaners and tried to make the best of it. The next day the room was not cleaned at all. While remaking the bed myself I flipped the blanket over and noticed a huge crusty stain at the bottom. I dont think the sheets or blankets had been washed between guests. This was also the day we first attempted to use the oven. When we realized it did not work we called the front desk who feigned surprise about this even though we discovered later that they knew it didnt work. We asked if we could cook our chicken at the Lodge and they agreed. My husband brought it over there and discovered that that oven did not work either- the heating element was in the sink. The owner argued with him about this (he thought it would work anyway even without heat) and then finally relented and allowed us to use the oven at his home across the street so now my husband was running our chicken across the street through the snow. So now we have no oven and when we try to use the stovetop unknown items drop onto our food from the fan above, really gross. Bring your own dishes, the ones there were not only insufficient, but had to be washed before being used. We were told they do not provide knives because they are a "Liability". Bring a mop, our socks turned black from walking indooors without shoes on. The telephone did not work, the tv remote did not work, the heater worked sometimes. The couch sagged in the middle. The shower floor was dirty and the showerhead was a joke. I think we could have handled all of this if the service had been good. Unfortunately the only person who was friendly and Read more

Genuine Hotels.com guest review

Check-in was quick and the staff were friendly. The smoke detector in our room kept beeping so we were switched to another room. One thing we noted was that the first room did not have a refrigerator or microwave. The second room had a refrigerator but no microwave or alarm clock. Kinda odd.

Genuine Expedia guest review

Check-in was quick and the staff were friendly. The smoke detector in our room kept beeping so we were switched to another room. One thing we noted was that the first room did not have a refrigerator or microwave. The second room had a refrigerator but no microwave or alarm clock. Kinda odd.

Genuine Expedia guest review

The hotel was nice and quiet, setting was great, the sad thing was that the bedding looked like it had not been changed, we called the hotel clerk he responded quickly and brought fresh bedding and changed it. Later on that night we turned on the air conditioner and only the fan worked, I'm sure they would of resolved it quickly, we just did not want […] to deal with it because of the hour, I would give the hotel a second chance. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review