"A nice place to stay"
It was located in a very convenient position. Friendly staff, nice pool and swim up bar, rooms were large and clean. overall I would definitely stay there again.Genuine Hotels.com guest review
The staff just seemed to lack authority, there were people smoking in a non smoking resort, even whilst standing at reception talking to staff, for an over 18's resort there were a lot of under 18's staying here...didn't like it at all, way too many middle eastern peacocks at the pool area, playing loud music over the top of the resort music, the pool […] was freezing. Read moreGenuine Expedia guest review
Was ausome pool view was great not seen before ..hotel view marvelous infront of beach ..bt service below average ...bt who cares of service ..my room was superior n they gave ny room to someone else by dat they gave me deluxe room ..wowGenuine Hotels.com guest review
"Friendly staff. Clean and close to everything"
Second stay there and more than happy to stay again. Have recommended to friends who were happy there as well.Genuine Expedia guest review
"Good location but noisy hotel"
Hotel right in the middle of bars and restaurants and just across from the beach so a good choice for location. Large pool. Hotel busy even though low season which made it noisy with some guests who thought they had exclusive use of the hotel so were inconsiderate and selfish with loud music blasting from poolside rooms during the day and shouting and […] screaming when returning back at 4am. If you want a quiet hotel this is not the one for you. Read moreGenuine Hotels.com guest review
"Close to everything."
Pool view room was nice but very noisy. Music from 3 different locations and guests using pool and surrounds at night.Friends had delux rooms that were quieter. Service was pleasant but slow. Be aware if you get breakfast vouchers instead of paying direct each morning you are charged for your whole stay even if you don't use them.Genuine Expedia guest review
"Luxury at its best.........."
Its one of the best places... must visit if u want to pamper your self with luxury. Very warm and friendly staff and awsome food. The best thing is the location... very close to all the must see places in phuket....Genuine Hotels.com guest review
The hotel is in a good location for the beach , shopping and restaurants. The hotel has a very nice clean pool area The restaurant and bar staff were very very friendly and helpful. Checking in was made difficult, I booked one room for three adults I had to argue with the receptionist and the hotel manger to obtain 3 room keys. Wasted 20 minutes. Checking […] out was also a unpleasant experience my bill was incorrect and it was difficult to get my bill corrected. The reception personal have no idea how to treat gusts the hotel senior management should investigate sending then on a customer relation training course. . Removing the very unpleasant reception experience the hotel experience was good 7 out of 10. Read moreGenuine Hotels.com guest review
"Fantastic hotel across the road from beach"
Couldnt complain staff fantastic rooms great entertainment fantastic cross the road from beach 5 minute stroll to Bangla Rd everything at our beckend call encourage everybody experience the Bann LaimaiGenuine Expedia guest review
Great place to stay after we changed rooms because to close to side at with bar music to loud at night great location will stay again as I have stayed here before but why is the hotel industry so reliant on having hard beds people go on holidays to relax not just this hotel but hotels in generalGenuine Expedia guest review
"Beautiful hotel just near by Patong beach."
Clean and spacious room. Suitable for all range of people from business customers to couples and also families. Easy access to 24 hours shop and walking distance to Jungceylon mall, Hard Rock Cafe, Bangla Road and other attractions.Genuine Expedia guest review
"Nice pool but noisy guests"
Very nice pool and surrounds but loud guests late at night and early morning were annoying. Very nice breakfasts and band was excellent during meal times.Genuine Expedia guest review
"Fabulous location in the heart of Patong"
This was the first time I tried this hotel, and I was not disappointed. The pool is amazing, and it has a swim up bar that has reasonably priced drinks, which is always important. Rooms are large and clean (though for some reason, they are stingy with the toilet paper, so we found ourselves having to call housekeeping for more...or just buying it ourselves). Breakfast […] is pretty average and so we skipped it quite a few days), but it is included in the price, so it is hard to complain about that. Would stay here again if I got a similar deal on the price. Read moreGenuine Expedia guest review
"just on beach, nice, stayed before, Good"
very happy, right location, good price, staffs are helpful too,Genuine Expedia guest review
"Location is good"
I like to the hotel because it's so close to the beach and a very nice swimming pool. No free breakfast & restaurant food prices are quite expensive although almost everywhere in Patong are really expensive.Genuine Expedia guest review
"Stay at Ban Laimai"
Location of the hotel was ideal. The layout of the hotel makes it a wide, open and airy space. The pool meanders around the central part of the hotel with 2 wooden bridges to cross over it. All the Staff were very friendly and helpful.Genuine Hotels.com guest review
"Good location but dirty room"
Been catching cockroaches since first day of check in.Genuine Hotels.com guest review
great pool, service was great, all ways smiling and happy..loved the staffGenuine Expedia guest review
"Good location but bad quality"
Location of hotel is excellent but lots of complains about the hotel room; Our pool access room no. 2105 has broken chair on the balcony; faulty glass door lock that can't be locked; room door jammed; aircon very noisy; pillow and bedsheet very smelly.. can't sleep well with noisy, smelly & unlocked glass door.. and during checked out then was informed […] there's actually an adaptor in the room which housekeeping said is missing but during checked in there was no adapter at all and we weren't informed at all. Read moreGenuine Hotels.com guest review
Good (location-swiming pool-breakfast) Bad (services-old towel-home service-)Genuine Hotels.com guest review
"Delay During Check-In"
While making the booking, i mentioned that we'd require early check-in, however this was optional. Upon arrival, the staff mentioned that we're only able to check-in at 2:00PM, and we tried to negotiate because we have 2 young children aged 3 and 1 however this was not taken into consideration. Eventually we had to loiter around the lobby till it was […] time for check-in. During the check-in process, the staff was unable to provide the bed configuration as purchased online and since it's a bulk purchase for 3 rooms, they couldn't provide side-by-side rooms either. Double bed became two single beds attached together, this was not mentioned during purchase. Read moreGenuine Expedia guest review
Loved it, I would go again anytime.Genuine Hotels.com guest review
"Spacious rooms, great location"
Great hotel, with central Patong location. Spacious room overlooking the pool, but noisy at night with music from the restaurant if you mind that kind of thing - I didn't.Genuine Hotels.com guest review
"Could be great hotel but badly managed"
This could be a great hotel - excellent location by the beach, fabulous pool, nice rooms. But quality is lacking in all places. My phone kept ringing for other rooms and I could listen in to the conversations. Nothing was done about it after mentioning it several times. In general, the front desk staff is very unprofessional for a high end hotel. It […] is a shame, this would be a great hotel if they improved their quality and took better care of their customers. Read moreGenuine Hotels.com guest review
"Good value for money, good location, great pool..."
This is a good value for money hotel in the heart of Patong, situated right across the road from the beach and 5 mins walk from Bangla Road.Genuine Hotels.com guest review
"Nice resort but NO service!"
Front desk are not friendly and not helpful. The hotel is nice since they have a nice pool and near the beach. The food is ok but not so great. The room is ok but not so comfortable. I will definitely not go back to this hotel anymore and will not recommend to anyone. I was very dissappointed with the service.Genuine Expedia guest review
Stayed for a week in deluxe pool view room. View was lovely but room itself smelt musty and damp the whole time so we left out doors open a bit but having the humidity and mosquitoes come in just made it worse. I think if there was a fan in bathroom to suck up the steam or ventilation somewhere this wouldn't be so bad. It was even to the point clothes […] and bed felt wet all the time. Good breaky and pool and staff were great just that smell killed it for us. Hope this helps :) Read moreGenuine Expedia guest review
"Excellent size rooms"
The hotel boasts great size rooms and great location although the rooms could do with a refurbishment. The pool is huge with lots of deck chairs available although this hotels attracts a lot of kids. Breakfast is simple but could do with a more broad range but for the price is well worth staying here.Genuine Hotels.com guest review
staffs are friendly, good location, we have a buffet bfast and it was good but it could be better if they change the menu everyday. the ambience was nice but the furniture inside was quite old already. the lift/elevator stinks, need to clean up.Genuine Hotels.com guest review
We arrived close to midnight (local time) with no record of our booking. The gentleman at the counter was not at all rude, but very slow. He kept stopping with us to serve other oeople coming up the the counter. We waited a very long time, but were finally given a room. The hotel was pleasant enough and the staff were lovely that we encountered. If […] you like fresh towels, soap & toilet paper you may be disappointed. House keeping would come daily (sometimes not until 6pm), but would not replace things you needed. Two of the days we only had one bath towel between the two of us. The hotel is located conveniently near anything you may need which was good. Read moreGenuine Expedia guest review
"Good hotel on the beach"
Big clean rooms huge pool with numerous spas right on patong beach great food western and Thai house band plays every night till 1 am in morning away from rooms so no noise complaints great place to stay recommend it highly.Genuine Expedia guest review
Other than ongoing construction my stay was top notch.Genuine Hotels.com guest review
"Heaven in Phuket"
Best place to stay in Phuket by far!Genuine Hotels.com guest review
One of the nicest hotels in Patong Beach. Great location and nice pool. The place is being worked on so the pool area was very loud with drilling and construction noise all day.Genuine Hotels.com guest review
"Nice hotel but requires a lot of improvement"
The reception staff don't know how to speak a standard English. I was calling them on the phone and was speaking very simple English while they keep talking in Thai.Genuine Expedia guest review
"Amazing value for money"
Despite reading some bad reviews about this hotel I decided to give it a try and I'm totally glad I did. It is in a great location right across the road from the beach. The pool is the best thing about the hotel it is enormous and as I swim laps for fitness it is ideal for that. I found one staff member to be somewhat sour and perhaps should seek employment […] outside of the customer service realm but every other staff member was wonderful and so quick to respond to any problems or issues that I had. I had a pool view room which was spacious and had a view that included the sea. If you want to go to sleep early it's difficult as there is a band playing at the restaurant, rather loud, which seems incongruous with dining, and there are fireworks being let off on the beach. And sleeping in is also difficult as there are workmen on the roof creating some new structure. Apart from those minor things I would definitely stay there again and would recommend it to everyone Read moreGenuine Expedia guest review
"Nice clean beautiful pool"
Very comfortable rooms with easy access to shops, entertainment and food outletsGenuine Expedia guest review
Nice stay. Lots to do. I had a nice time good access to all local areas and restaurants and right on the beachGenuine Expedia guest review
"no notification of the unregistered guest charge"
I was not informed by Expedia or the hotel about unregistered guest charge.Genuine Expedia guest review
"Very good clean hotel close to beach and fun spots"
Great hotel band playing every night good food great staff huge swimming pool great big rooms with everything you needGenuine Expedia guest review
"Great Hotel on the beachfront."
Would recommend this hotel to anyone, I had 9 nights here and it was the best accommodation I have had anywhereGenuine Expedia guest review
we are a family of 4 we stayed at the hotel for 10 nights, we had sea view rooms, the rooms were just ok,I suppose you get what you pay for. The best part of staying here was the pool. While we were there we looked at another hotel that was cheaper in price and location was just as good, will be staying there next time.Genuine Expedia guest review
"Nice hotel close to beach"
Great location , especially if your looking to be close to all the night life action , felt very safe with plenty of security always about , the beach is just over the road with many day time activity's . Would recommend to allGenuine Expedia guest review
"Nice Hotel Close to Everything"
We stayed at the baan lamai for 8 nights and it was good from the day we arrived to the day we left we had a very modern room it was cleaned everyday and the staff were helpful with any matters.Genuine Expedia guest review
Perfectly situated for a Patong stay. Need to have a holiday after staying in this busy townGenuine Hotels.com guest review
Good location but they have a band every night playing until late. They are very loud and can be heard from the rooms. our room also would get cleaned very late every day (after 3pm) and after being out from 8am by then we just wanted to relax in the room. Wifi is basically non existent unless you are by the poolGenuine Expedia guest review
"nice hotel with beach close-by, shopping & eaterie"
Room rates could be further reduced during the songkran period to attract more tourists.Genuine Expedia guest review
"Over All Good stay"
Sea Facing and close to all the happening placesGenuine Hotels.com guest review
"Excellent 5 star food"
Beautiful large pool surroundings and swim up bar! The resort includes a beautiful open air restaurant serving 5 star meals and is complimented by a seven piece band playing live music until midnight. This band has two female vocalists up front who will sing requests from dinner guests.Resort is directly across the road from the beach and Bangalore […] Road is only a 10 minute walk away for night entertainment! There is a Pharmacy and 24 hour shop ( 7 eleven type ) next to this resort where you can buy extra coffee, smokes, shampoo, ice-creams and even a bottle of Johnny Walker. Breakfast is a buffet style eggs and bacon, fruits and cereals, coffee or juice.You can try Thai vegetables and noodles etc for breakfast if you wish. There is a Chef on duty in the breakfast bar who will cook you an omelette to order as well as eggs sunny side up.Some patience is required at reception due to the language barrier, this can be frustrating at times however all requests are eventually processed. Resort caters for all age groups and is family friendly. Shopping is great in every direction you go. We found the resort to be even more impressive on arrival than the pictures showed on website. We intend to stay here again in 12 months if not sooner. Read moreGenuine Expedia guest review
The best thing about this hotel is the location just opposite of the beach , and a 5 min walk to bangla road . however the room gets so dark at night it has not enough lights and the shower water feels a bit rusty , no control over shower either too hot or too cold and loads and loads of mousqitos every where which was very annoying , we were made to […] pay 100 baht for a lost glass which maybe worth 20 , breakfast was ok , dinner at the restaurant lacks the varaiety . Read moreGenuine Hotels.com guest review
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