"Very bad hotel with bad serivce with bad smile"
Very bad hotel with bad serivce with bad smile and all the staff unfriendly it's really bad hotel ever I stay in itGenuine Expedia guest review
The only issue was that the room we were allocated was a little old and there was a damp/mouldy smell. This could because we booked a room with no window. Nonetheless, the beds were very comfortable, towels were changed daily, breakfast was decent, the pool was beautiful and overall it is a hotel I will return to (Except, I would probably book a balcony […] room in future, as it seems to have newer furniture and would definitely be better ventilated.) The location was PERFECT. We never had to pay for a tuktuk or a taxi because it was a short 3 minute walking distance to Jungceylon, Bangla Mall, Bangla street... etc. and it was surrounded with seafood restaurants and massage parlours. Despite this hotel being centrally located, we were not affected by much noise. Hotel staff were nice and friendly. Had a small injury and they were really nice to bring out a first aid kit. Just note that there is a strict check-in time at 2pm. We saw some guests trying to check in at 1.50pm and they were declined. Read moreGenuine Expedia guest review
"Baan lamaii August 2013"
It's a nice hotel in great location. Plus a fantastic pool area. But we had trouble with getting hot water for showers. And the pipes made constant clanging noises. Also problems with tv and wifi. But we still had a great timeGenuine Expedia guest review
"A Good Hotel"
A good and clean hotel. Room are very spacious come with a balcony. Stone throw from distance to Patong beach. Only thing is the front desk have limited staff that can speak and understand good english. And everytime when we call for housekeeping they took a very long time to do it or at times they just forgot about it. But overall its a very nice hotel […] with a beautiful pool and a 24 hours Family Mart next to it. Highly recommended and will definitely go back there for our next phuket trip. Read moreGenuine Hotels.com guest review
Loved the location, pool area and dining. Our room never had hot water and the safe didn't work but other than that everything was fine.Genuine Expedia guest review
"Family Holiday with 80 year old mother"
We have been staying in Patong beach on many occasions and wanted to try a different holiday location because of having my 80 year old mother with us. We chose your resort because of its location firstly and secondly due to the website. Upon arrival we were able to go into our rooms earlier than thought which was fantastic and were shown to our room […] and were pleasantly suprised by the spacious rooms. The pool area was fantastic and with the added swim up pool bar and service this was great. Read moreGenuine Hotels.com guest review
"Hotel clean and friendly..."
The hotel was located in a great location central too everything..this was my 5th trip too Phuket and I like trying a new hotel everytime I go there. The rooms were clean and big..but some people might find the beds abit hard for them... Also they have a band on every night in the open restaurant which plays from 7.00pm till midnight quite loudly..so […] if your going too bed before midnight you might find trouble falling asleep. Other than that had a great 2 weeks stay at Baan Laamai Hotel (12-26 JULY 2013)..staff very friendly and very accomondating...overall very happy with everything.. Thanxs Zoya from Sydney Australia. 2nd August 2013 Read moreGenuine Expedia guest review
Location was perfect - right at the heart of Patong Beach - Had room 8308 (i think) which has great views of the ocean and was set just slightly back from the street - Food in the restaurant for breakfast was good - wifi was included and the pools were great! I'd definately stay there again.Genuine Expedia guest review
"2 night stay"
We payed $65 nzd a night for a windowless room and breakfast as was a good location, got upgraded to a lovely room, was only worth what we paid though. Great view right out to the beach, air con was great, bathroom and room a bit dated but fine for us, enjoyed the view but was a bit loud at night and like all breakfast in Phuket it was very average. […] Close to resturants,shops and massages. Wifi did not work in room Read moreGenuine Expedia guest review
Hi the bed was way too firm Very uncomfortable Way too firm Both my wife and I have never experienced such a uncomfortable bed Very unpleasantGenuine Expedia guest review
We really were not so pleased with the reception staff. They were inefficient, dismissive and bordering on rudeness. Breakfast is not so fabulous but we did love the hotel ambience. It was so relaxing just to lounge by the pool. The pool is really very nice. The location is also good, near the beach and the neighbourhood feels safe. It's a bit of walk […] to Bangla Road but at least it's very peaceful at night. The only let down really are the reception staff. Read moreGenuine Hotels.com guest review
this was our second visit here, once again the hotel seems to have trouble with the condensation in the rooms everything seems quite wet and damp including your luggage when you stay there. the pool is open all night and this last stay the other quests were drinking and partying around the pool all night. they play there own countries music very loud […] without consideration for any one else Read moreGenuine Expedia guest review
Well, im not much of one to complain but this place has seriously gone backwards. From rude staff and security, extremely slow check-in/check-out, room being made at 6pm and a cold shower at best and thats when water was coming out. We were told the pump pushing water through the buildings was blown and we had to put up with it. No offer of compensation […] whatsoever and mind you this was my third stay there. Only thing going for this place is location and thats about it. To top off all this my girlfriend was called a prostitute by the security guard because shes of asian descent and one night i was told i even had to pay a "guest fee" for her. If this place was in australia or any other westernised country it would of been closed down a long time ago. Do yourself a favour and stay away. Read moreGenuine Expedia guest review
"Could be better."
I have stayed at Baan Lai Mai last year and I must say it was more enjoyable then. My recent stay was dissapointing due to being in the older building. We had no hot water and the very litlle hot we did have was with next to no water pressure. The staff did nothing to fix the problem and could not offer another room. The excuse we got was it's a old […] building. I say if its a old building and you can not provide hot water DO NOT HAVE THE ROOMS FOR SALE!!!!! Breakfast was good with something different every morning. Overall not happy. Read moreGenuine Expedia guest review
Good value for money, we originally were booked in a pool view room however we had a noise issue with a water pump in the bathroom, they immediately up graded us to a sea view room. The staff were friendly and engaging, the pool area is fantastic, the breakfast was excellent plenty of choice. The tour desk on site was open all day staff were very helpful […] and friendly. I will have no hesitation to return to this resort in the future. Read moreGenuine Hotels.com guest review
"Summer Vacation at Baan Laimai"
It was a great experience for the whole family consisting of old and young. Pool was fantastic. Location was terrific. The boiled rice was tasty. The resort had make stroller easy to access. Love the alfresco concept. Room was spacious but a bit old with the furniture. It would be nice if some study table or a standing lamp be around to make it more […] more complete. Rocking chairs at the balcony is a plus. Overall, everybody enjoyed the stay! Read moreGenuine Hotels.com guest review
"nothing beats this patong hotel for value for $"
In terms of value for money this hotel is unbeatable. Situated across the road from the beach and a few blocks from Bangla road it's ideal to escape when needed yet only a short walk home after a big night out. The burgers via room service are great, breakfast is fantastic (3 types of egg, fresh fruit salad and yogurt, all the bacon or ham you can […] eat), the wifi is fast and consistent so really, what more can you want. Friends said some rooms took a long time to get made up daily (fresh towels, beds made) but that's only the only gripe you could have - though we didn't have that issue. Key to a great stay I would imagine is too ensure you have a pool view room. W took that tip from someone that had stayed prior and it was well worth the marginal extra cost. I lived in London for 3 years and have travelled extensively. For the money, this hotel has to be one of the best. Read moreGenuine Expedia guest review
Our room was dated. Tv with the big bulky back shower head sprayed in every direction. Room service tray sat outside room for 4 days with flies buzzing around it. Rooms didnt get made up til later in the day like after lunch time - annoying when out of towels and toilet paper. Pool bar, restaurant overpriced! Some good points - buffet breakfast good - […] pool clean - straight across room from beach. - great aircon! Just ask for a room further from the restaurant ours over looked the restaurant an the band plays til like 11, very noisy usually with very few people watching! Worth paying $100 extra to stay somewhere else Read moreGenuine Expedia guest review
"Most recent stay in Patong"
Stayed in the deluxe pool access room which was great. Location was what we went for and it was perfect for the Patong area. Breakfast was ok, but have stayed in smaller resorts where it was much better. Wait staff were very friendly. Would stay there againGenuine Expedia guest review
"Stay here you will not be disappointed."
I had a superior pool view room and it was a great size room i would request the same room when i return to Thailand. the staff were always friendly reception staff lacked in a little english that would of helped when asking questions. cleaniness of the room excellent. staff at breakfast and also resturant were very good also. It was also good to have […] a band each night this was my first time to Thailand and loved it and a good hotel helps to have a good holiday i travelled with friends and they also stayed at this hotel and im sure they enjoyed themselves. the pool I really liked also although it is a shame the pool bar is around the corner and not in the middle of the decking where the childrens pool is situated as I believe pools are like a magnet for a great meeting place to enjoy other guest company at any hotel around the world. Im from australia and would recommend this hotel.very central to everything no need to get taxis hardly ever. Read moreGenuine Expedia guest review
The location was excellent. Some of the fixtures and fittings needed some attention. The staff were always pleasant and helpful. Breakfast needed a bit more variety but was still quite substantial.Genuine Expedia guest review
We had to move rooms in the first 20 minutes of our stay as the room had mould and had a damp musty smell , and had no bathroom bench for toiletries etc. once we moved rooms that was then satisfactory.Genuine Hotels.com guest review
"What a trip"
The food staff and the pool staff were incredible , but reception staff were soooooooo hard to try to communicate with, our room cleaner wasn't very good either our room only got cleaned around 2.30 to 3.00pm of a day , even though we went out every day between 8.00and 9.00am most days. Our bathroom taps were never cleaned had toothpaste. Splash on […] them the whole time . We were there for three weeks. Read moreGenuine Expedia guest review
a friend and i had a pool access room each at this hotel, the rooms are clean and quite big, how ever the furniture on the balconies and around the pool badly needs replacing as it looks quite old stained and worn the chrome frame are going rusty. it was a bit over priced for the pool access rooms. and when we checked we were told that if anyone else […] came to stay in our rooms that we would have to pay an extra 1000 baht approx $30 so considering we paid for two people in each room and only had one in each i was very annoyed as we have some thai friends we thought could come and stay with us for a night or two. as they did at the novotel which was ok for them to do there. Read moreGenuine Hotels.com guest review
"Nice hotel with average service levels"
Stayed in baan laimai for 3 nights and overall it was a pleasant experience. Location was superb and pool was great. Rooms were pretty good for the price we paid for. Service on the other hand was rather lacking in some members of the reception as they were hostile when it came to stuff other than checking in and checking out.Genuine Hotels.com guest review
"Beautiful Resort, Pleasant Stay, Highly Recommend!"
Had a very nice stay at this resort. Everything was organised when we arrived. Staff were nice and helpful. Pool is fantastic with plenty of room for everyone (we went early April, so I'm not sure if this is a quiet time there). Definitely seems like one of the best resorts in the area and it is in an excellent position. Restaurant out the front was […] pleasant with live music each night. Beach was just a walk across the road and plenty of stalls nearby. If I come back I will definitely stay here again. Read moreGenuine Expedia guest review
Great location, right beside all the action. Perfect for small vacation but don't expect to relax at night. Beach just across street and huge pool. Nice hotel overall.Genuine Hotels.com guest review
"Feb holiday 2013 phuket"
We had a very pleasant holiday. Breakfast buffet good and pool area very nice.Genuine Expedia guest review
we booked this hotel at the last minute the room rate was outrageous almost Aud 600.00 per night. One would expect five start hotel with five star service. No bath in the room. Just a basic room. No privacy at the pool, anyone off the street could walk in. Took five phone calls and two hours for someone to bring some tea bags/sugar to our room. They […] supply two tea bags in the room to make tea!!!, I would have accepted a lot more for the amount we paid. The hotel entrance is on a side street. No big signs mentioning that. Taxi driver tried to dump us at the back of the hotel which is the beach side. We refused to get out so he had to drive around to find the entrance. Heaps of customers were seen lugging their suitcases across the pool area to go the entrance of the hotel. Read moreGenuine Expedia guest review
"absolutely terrible place to stay. horrendous"
awful, horrible service, they extort money, WAY over priced, AVOID!!!Genuine Hotels.com guest review
"Great place to stay"
Friendly staff, prime location, awesome view and excellent room service. Pool and pool bar are amazing.Genuine Expedia guest review
"Ultimate location, perfect facilities"
Fantastic - central to everything - great pools, great food, great staff - winner!Genuine Hotels.com guest review
"Awesome pool at Baan Laimai."
Lovely, helpful staff, beautiful pool, great location, clean and comfortable room. Some renovations going on at present but did not cause too much concern. Check in and checkout swift and efficient. Breakfast was good but a bit more variety from day to day would improve it. Would stay here agin.Genuine Expedia guest review
"Great hotel unfortunately located"
I stayed at this hotel over New Years. I had booked the superior room for myself and boyfriend, and two other friends booked the deluxe seaview room (only difference was balcony). The superior room was simple and basic as expected. When booking the room I had requested a king bed, and in the 'special instruction' option I further specified a king-bed. […] Unfortunately when we arrived (at 10pm exhausted), we were shown to our room with two single beds as it was "the only room available" (I had booked six months ago). When I brought this to their attention, they advised housekeeping would move them together and change the sheets to make a King, though this didn't happen for two days. The air conditioning unit was faulty so sleeping was very unpleasant, making the room not worth the money we paid at all. The hotel is amazingly designed especially with the pool and restaurant, however the situation of the bar/restaurant (available to anyone on the street) was less than satisfactory. Every night there were performers on a stage until around 2am, which was probably 50m from our room as we were on the first floor, so sleep again was limited for the nights we were home early. We checked out, stayed at Phi Phi Island for a few nights and then checked back in for our last night and luckily, got an amazing new room on the fourth floor - much quieter, a working air conditioning and had its own rooftop garden and outdoor area - definitely worth the money, unfortunately only 1 night! Read moreGenuine Expedia guest review
Lovely location, friendly people, superb pool, delicious buffet breakfast.Genuine Expedia guest review
"Very Happy Customers"
Baan Laimai is very central, we were worried it would be noisy being close to Bangla Road, but it wasn't and we stayed here comfortably with an 8 month old baby, it was great being close to everything and walked almost everywhere, it is also across the road from the beach. They also supplied a cot. If you want a quiet room, ask for this to be located […] away from the lobby area where they have bands everynight, we could hardly hear the music from our room. Staff were very friendly. Room is much larger then the usual studio type room. We would stay here again. Breakfast buffet was lovely and they also have baby seats. We were also upgraded to a pool room view for free which was great. Read moreGenuine Expedia guest review
The staff at this hotel were always helpful and pleasant and keen to assist with any enquiries or questions.Genuine Expedia guest review
"Top Location and Hotel"
The motel is in a very good location straight across the road from the beach, and close to all night life. Staff were friendly and helpful, and there was a good band on every night. I had a direct pool access room which was very clean and well maintained.Genuine Hotels.com guest review
"Fantastic stay - 5 stars!"
Stayed at the Baan Laimai for 10 days in late November this year. The resort was fantastic and such great rates. I was skeptical getting closer to our booking after reading some reviews but can now see that these people must have been staying at a different resort. The staff at reception were fantastic, we arrived at the hotel around 11pm, tired from […] travelling the person at the desk got us to our room as quickly as possible and we were even guceb a free upgrade to a deluxe pool view room. The rooms were very spacious, we had 3 people staying - 1 king bed and 1 fold out couch. The bathroom was also beautiful and big as well. The highlight of the hotel is the pool! It is spectacular, it always looked beautifully clean. The swim up pool bar was amazing - 2 for 1 cocktails, enough said. The breakfast buffet was diverse and easy enough to find what you were looking for - a large range of hot and cold foods and heaps of fruit. We ate at the restaurant a fee nights as well and the meals were delicious and very reasonably priced. The location of the hotel is also great, right across from the each and only a short walk from Bangla Road. We had a fantastic time at the resort and will definitely be back again next year! Read moreGenuine Expedia guest review
"Baan Lamai - November review"
The hotel was fine however there were a few niggling issues that I can confirm are pain points for other guests 1. Noise: Live band plays till 12 every night - Whilst I was not directly affected by this, I can see how some may find this to be an issue. 2. A 1500 baht check in bond fee is quite unreasonable and is not something I have found at other […] Phuket hotels. 3. Customer service can sometimes be considered lazy however I personally found it to be acceptable 4. Pool bar drinks are expensive Conversely, the hotel does have some good points: 1. Close proximity to shopping and Bangla road 2. Buffet breakfast, whilst not varied, was quite good 3. Swimming pool is quite nice, however the beach water is actually warmer on most days. Based on the this review, I would recommend this hotel, if like me, you generally tend to be out past 12 AM most nights. As for value for money, its a little expensive for what it is and for a matter of $30-$40 more per night, the Graceland hotel would be my suggestion. Read moreGenuine Expedia guest review
Great hotel, location and food... Only prob is difficulty communicating with staff. Amazing pool, would definitely consider staying there again. We stayed 17 nights :))Genuine Expedia guest review
Decent breakfast, great clean rooms. Not too far from Bangla roadGenuine Expedia guest review
Greate service,nice place to relax and enjoy,there is a band every night in a garden playing english tunes,and swim up bar in swimming poolGenuine Expedia guest review
"Great location but,"
The location was great, right in the middle of Patong, but the hotel was very noisy, the band played till midnight every night so if you are in a room at the front of the hotel then it is difficult to sleep. There were small things like no clock in the room, no clothes hooks in the bathroom, leaking shower recess, leaking air conditioner, bar fridges […] not cold and no hotel directory in the room so every question we had about services was a call to reception, small issues I know but when they add up it puts a dampener on the whole experience. We have stayed in other hotels in the immediate area and been happier. Read moreGenuine Expedia guest review
"Amazing value, we will be back!"
Great hotel, everything you need. Good breakfast, fruit, pastries, eggs cooked fresh anyway you like. 2for1 cocktails at the pool bar, yum! Room cleaned daily, fresh towels and sheets changed. Friendly staff, band plays in the lobby at night, really great performers. All in all a great place we will be back and will recommend to our friends.Genuine Expedia guest review
I was very pleased with the price of the hotel especially due to the location being right near the main road, beach and bangla entertainment area. The hotel room was located in the old part of the hotel and was looking a little sad, but the room was spacious, confortable and clean. The pool was a highlight and cocktails by the pool is a must do. The […] hotel restaurant and buffet breakfast are superb. Read moreGenuine Expedia guest review
"Handy location great service"
This is my second stay at this resort and love everything about it. Check in was quick and easy, reception staff were very helpful as were all the staff, they just couldnt do enough for you. The restaurant offers a fantastic choice all day long and the band plays every night which are amazing. Location is perfect just across the road from the beach […] and 10 minutes walk to Bangla road. We had a pool view room which also gave us ocean views. The room is a good size with small balcony. Breakfast was good offerring an excellent choice for everyone. Shops are right at your doorstep. Read moreGenuine Expedia guest review
Fantastic service and great location. Would recommend this resort to anyone.Genuine Expedia guest review
"Old & smelly"
I booked 2 basic rooms, they were way under the standard of what 'basic' should be. From the moment we walked in the room, we were hit with an awful smell of a very old room. WHen we turned on the airconditioner, it was spitting out more smelly air and bits of black stuff onto the bed & pillows. We walked into the very old bathroom, with a mouldy sink, […] and realised the room had NO WINDOWS. It turned out that we were put in the old building, but there was no mention of the fact that they were renovating the premises at the time of booking. I tried to get moved into a more livable room but they said this is what you booked, the basic room. If i knew they were renovating and that the basic room was in the old building, i could have made other arrangements. All in all, very disappointing. Read moreGenuine Expedia guest review
"Beautiful hip hotel"
Great location!!! breakfast was amazing. Something for EVERYONE! cereal, pastries, toast, waffles, pancakes, omelette station, bacon, sausages, fruit, curry, juice! staff at reception were so friendly!!! obviously have a slow and inefficient check-in system, but they were not rude to us. and yes we got a minor upgrade to a room with a slight view of […] the ocean, it was lovely. Pool is huge! pool bar is awesome, not enough people took advantage of it! Band does play, but they are really good and most of us just slept through it. couldnt hear any construction going on. the elevators worked perfectly Definately would stay there again :) Read moreGenuine Expedia guest review
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