Friendly staff. Check in was quick and efficient. Carpets need attention, rather musty and not very clean.Genuine Hotels.com guest review
Response by Ramada Cold Lake Dear Guest, Thank for taking the time to write a review of Ramada Cold Lake! We value all guests feedback and use it to help improve our facilities and service. I'm very happy to hear that you were treated to great customer service by our staff and that check-in was quick and efficient. Since our hotel is now 4 years old, carpets begin to lose their brand new appearance over time; however, we undergo regular deep cleaning to have the carpet's cleaned professionally, to ensure that all guest rooms are sanitary. Thanks again for your feedback. We look very forward to your future stay with us at Ramada Cold Lake! Warm regards, Reena Sandhu Owner
WE HAD TO WAIT 45MIN WHEN WE ARRIVED BECAUSE EXPEDIA'S CARD WAS DECLINED.WE HAD BOOK OUR ROOMS OVER A MONTH.Genuine Expedia guest review
"Over night business trip"
The hotel is not that old but beat up and poorly maintained. Entering the room I was greeted by a die fly, lint, hair, crumbs, etc... It was late so I ignored it , proceeded to set my computer on the granite counter top that was so sticky and crusty it was difficult to work until I did some cleaning. I haven't stayed in a Ramada chain before and after […] this experience I will avoid them. Read moreGenuine Hotels.com guest review
Very clean and well kept. IBased on exterior and lobby condition, it looked like it had just opened but the desk clerk said it had been open well over a year. I could not get a wireless signal in my room though. Signal was very weak. Had to do email in the lobby.Genuine Expedia guest review
My only complaint is the wifi was terrible and the TV was not working. Everything else was fineGenuine Hotels.com guest review
Response by Ramada Cold Lake Dear Carmen, Thank you very much for sharing your review of Ramada Cold Lake. Our guest's feedback is important to us and we take all reviews very seriously to help us continually improve our hotel. I am very sorry to hear that the cable and internet were not functioning properly during the the time of your visit. We were having some problems towards the end of August as our cable provider switched us from analog to digital cable, which caused a transition period where we were experiencing issues with the channels. Nonetheless, the issue is now resolved, and the cable is working perfectly with more channels than before. The internet issue has also been addressed, as we have installed additional routers in the building to provide a better internet connection in all areas of the hotel. Thanks again for your review. We look very forward to your future stay with us at Ramada Cold Lake! Warm regards, Reena Sandhu Owner
"Very cozy hotel"
Overall very good, bed was very comfortable and the breakfast was good. You need a seating area for the smokers as there was cig butts everywhere. Air conditioner did seem to cool properlyGenuine Hotels.com guest review
Response by Ramada Cold Lake Dear Henk, Thank you very much for sharing your review of Ramada Cold Lake. Your feedback is important to us and we take all measures to make improvements based on guest's reviews. I'm very happy to hear that your stay was comfortable and you made use of the complimentary breakfast. As our hotel is 100% non-smoking, we expect that guests avoid smoking on our premises. However, our maintenance staff does a regular sweep of our parking lot to ensure that cigarette butts are cleaned up on a regular basis. Thanks again for your feedback-- We look very forward to your future stay with us at Ramada Cold Lake! Warm regards, Reena Sandhu Owner
"Our stay at Ramada for wedding"
Everything was clean, service was up and above most Hotels:) the only thing I didn't like is that the drapes let in alot of light and wasn't able to sleep in because of it. It needs a pull blind or something. Besides that it was a beautiful Hotel with amazing service. Thank You Ramada:)Genuine Hotels.com guest review
Response by Ramada Cold Lake Dear Nicole, Thank you very much for leaving such a pleasant review of Ramada Cold Lake. Your feedback is important to us and we will use it to improve our hotel. I'm very happy to hear that you enjoyed your stay at our hotel during the wedding festivities. We strive to provide the highest level of customer service and hope that all guest's will leave our hotel feeling as satisfied as you. I'm sorry to hear that the drapes disturbed your sleep. We do have blackout drapes behind the decorative drapes; however, both sets of drapes need to be closed to achieve the black out effect. If your room didn't have the black out drape, it's possible that it was removed due to damage. Nonetheless, you are always welcome to contact the front desk at any time if there is anything at all that your require to make your stay more comfortable. Warm regards, Reena Sandhu Owner
neat, clean and great breakfast , I would definitely come back.Genuine Expedia guest review
Response by Ramada Cold Lake Dear Guest, Thank you for leaving your review of Ramada Cold Lake! We would be happy to accommodate you again during your future stay with us. Warm regards, Reena Sandhu Owner
I had a single king room and the floor plan was great and the room was open yet cozy. the staff was very friendly and the hotel is very close to everything you need. Next time im in cold lake i will definitely stay here againGenuine Hotels.com guest review
Room very clean, got woken up at 2 am people fighting in the hall.Genuine Expedia guest review
The cost per night is outrageous compared to what you actually receive. No pool, dirty elevators, offers nothing special for the $179/night. The hot breakfast buffet was the best part of it.Genuine Expedia guest review
We were there at a hockey tourney for my youngest son...we asked for extra pillows and we had to go done to front desk for them. We never had enough towels or face clothes each day because of the time of year the small entrance of the room right in front of the bathroom was always wet dirty , messy we use areusedtowels to clean walk area. The morning […] breakfast was challenging because of it being so compack. Read moreGenuine Hotels.com guest review
"Decent and Clean"
All good other than the wood construction which means a bit of noise from the hall. Breakfast was nice.Genuine Expedia guest review
We were there for a Legion Darts Play downs. Only place with 4 rooms available at the time we were booking. Price was a little more than what legions can afford to pay. Rooms are nice and clean. The breakfasts were excellent.Genuine Expedia guest review
"For a good night sleep don't stay here"
The hotel staff were good and the room was clean but I was very disappointed with the hotel. The bed was uncomfortable and you could hear everyone that walked down the hall as well as conversations in other rooms. The hotel was not very busy and it seemed like they put everyone in the hotel on the same floor. The only way I would ever stay here again […] is if I had no choice and there were no other rooms available in Cold Lake. Read moreGenuine Expedia guest review
"Clean and nice hotel but noisy"
Many irresponsible oilfield workers stay here and it was very noisy, people talking very loud in the hallway which you can hear in your room. Also heard noise/people talking from the room beside you. I heard all night extremely loud music/TV sound from a room on a different floor. Breakfast was very very disappointing.Genuine Expedia guest review
Bed linens were not changed between hotel guests, normally this is not noticeable but the sheets were disgustingly dirty and black. This should have been noticed by housekeepingGenuine Expedia guest review
Didn't, get a wake up call from either the automated phone system or by calling the Front Desk on any morningGenuine Hotels.com guest review
"Great hotel in the middle of Cold Lake"
Plain and simple: - room was nice, modern, clean, some minor dings and scrapes in te walls - good location - friendly staff - no bed bugs (that we could see) which is always a concern in hotels - overall great experience! Only down side: the food was less than stellar. Great experience overallGenuine Hotels.com guest review
"Good Cold Lake Location"
Good location in Cold Lake. Close to restaurants and other amenities. Front staff are a little disorganized and/or inexperienced; and it shows! Otherwise hotel is good.Genuine Hotels.com guest review
"Cold Lake stay"
The hotel staff was fantastic! It was clean and beautiful. I stayed there for five nights. My wifi didn't work the entire time! I needed internet access for work and was stalled for way too long. Wanted to take a nice relaxing hot tub, that didn't work either. Hotel staff told me six hours later that it was fixed. So, I get changed and go to step into […] it, and it was cold! The entire time I was there one of the two elevators didn't work. On my job, having a good wifi signal is very important! That being said, I'm not sure I would stay at The Ramada Cold Lake again when I pass though. Read moreGenuine Hotels.com guest review
Stayed for business travel. Very clean and comfortable hotel. Breakfast is OK but some supplies were running out.Genuine Expedia guest review
"nice hotel -- great location, nice & clean, comfy"
all the staff were very friendly & helpful. the room was A-1!! large and well appointed. the bed was very comfortable and having the air conditioning that we could control was a bonus, because the days were quite hot. The location was great, within walking distance of a number of different stores. Our overall experience was really great and we'd definitely […] stay there again if we are ever in Cold Lake again. The continental breakfast was also very good. Lots of variety to choose from, lots of food and a nice room. The hours were long enough too that we didn't have to get up really early to get there in time. Read moreGenuine Expedia guest review
"very poorly built"
competitively priced. Friendly service. Very nice furniture in the room and lobby. Great complimentary breakfast options. They've done well with what they've received from the builder. This hotel is brand new, and so poorly built it will fall apart soon. Bathroom and closet doors were impossible to open/close without the use of a linebackers shoulder... […] Giant gaps on the seems of the counter tops, settling cracks in all the drywall etc. this hotel is good for now, not for long. Read moreGenuine Hotels.com guest review
Few minor build issues, doors not closing properly or sticking and hot tub was extremely hot with no way of adjusting. Also had to keep asking for shampoo at desk as staff did not replace daily. Otherwise very nice roomsGenuine Hotels.com guest review
"My stay at Ramada"
Staff very unprofessional. Reception staff always outside smoling. Staff also very un familiar with the twon and when asked questions, they are very unsure... Bathroom door was too large for the door frame so it would not close. The next morning this was reported and. The guy at the reception made a note but when I returned to the room that evening, […] no repairs were done!! Of course I reported this again on my departure and hopefully it'll be fixed for the next guest... Read moreGenuine Expedia guest review
"Was great for our needs."
The beds were comfortable, things were clean and not run down looking as can be in an oil industry town that is booming. The breakfast was OK and acceptable for a couple of nights stay. Definitely would not eat it every morning as it is all microwave food, not nutritional except for fruit :) But there is a fridge and stove to cover those needs. The […] location was perfect for us but it is at the very south tip of Cold Lake South. Has restaurants close but you must travel to see things which you would almost anywhere either North or South. Good coffee too. They just need to keep up with the supplies like juice and fruit other wise it would fulfill anyones needs. Read moreGenuine Hotels.com guest review
Had a great stay. Very comfortable bed. Room temp was good and the ac worked well and wasn't noisy. Well stocked Kitchenette was very nice instead of eating in restaurants Would definitely stay here again.Genuine Expedia guest review
Good accomodations, decent breakfastGenuine Hotels.com guest review
We had a little confusion over our reservation, it was dealt with by the clerk on duty in a very tactful way.Genuine Expedia guest review
"Ramada Cold Lake"
The room was excellent and the service at the front desk was very good. The problem was the breakfast area which was not kept clean during the breakfast sessions.Genuine Expedia guest review
I was disappointed that I had to go down to the lobby to get my own pillows as no extra staff on duty. Breakfast was not replenished by the time we went down.Genuine Expedia guest review
Clean room. Convenient location. Great complimentary breakfast buffet. I would definitely recommend this hotel to people.Genuine Expedia guest review
"Review of the Cold Lake, AB Ramada"
Overall the hotel was fine. The rooms were clean enough but the staff forgot to leave towels & products i.e. shampoo, etc. The hotel claims to have WiFi but it was unavailable our entire stay. There is a big sign in the room re trouble with WiFi call a certain number but we weren't about to call, wait on hold, & answer questions about the WiFi problems. […] We feel that's the hotel's responsibility. Read moreGenuine Expedia guest review
"close to the highway and downtown"
Very clean and modern room. 24 hour hot tub was nice. Beds very comfortable. Morning breakfast had nice variety both hot or cold.Genuine Hotels.com guest review
I was frustrated with the front desk staff on arrival. I had booked my room for a family event, as did my siblings. The hotel staff could not understand that I did not book my room with the other family members therefore gave my double room to my other family member (which was bigger to accommodate my kids and I) My siblings had explained it to the […] lady but she just did not /could not understand this. Read moreGenuine Expedia guest review
"Will be back!"
it was great! Everything was more than good.Genuine Hotels.com guest review
"Great value for your dollar"
The price for the room was definitely worth it. Some small cosmetic items (caulking around sink in the bathroom was peeling off and black). Breakfast had some pretty good offerings but no one was there to refill anything so most items had run out by 7:30.Genuine Hotels.com guest review
"Don't let the poor reviews mislead you."
I read a number of poor reviews on this location prior to booking. Nothing which those reviews said were true at all. The hotel was excellent, rooms were great, clean, staff was helpful, hot water worked. Its unfortunate that some guests had issues at one point in time, but don't let that detour you from staying here.Genuine Hotels.com guest review
"Make sure you look over your room"
I usually do not write reviews, but in this case I had to. The room was not clean when I had checked it. The bathroom had a dirty towel mat, towels, the counter was not wiped off. Still had toothpaste on the counter from the previous person. The floors are disgusting because the tile is only swept and not mopped. When I did let house keeping into the […] room, all they did was make my bed and gave me one towel they did not clean the bathroom again or wipe anything down. The standards of clean are not up to par in the hotel. The room was quiet, but I recommend to check your sheets and towels to make sure they are not used. Every time I needed front desk it was a 5 min wait after hitting a bell because they are in the back doing something else. I can not believe this is a Ramada and for only being three years old, it is in rough shape. Does not meet the standards of the price they are asking for. I will not be staying here again. I stayed for 7 nights. Read moreGenuine Hotels.com guest review
"convenience for work"
The hotel amenities were not the best ; the television would turn off automatically and not come back on, there was no internet service even though it is advertised. The service was average, no one went above what was expected of them. The only real advantage was the location of the hotel; right off the main highway. The cost was high for the services […] and amenities offered. Read moreGenuine Hotels.com guest review
"loved the beds"
Very comfortable, we will stay againGenuine Hotels.com guest review
"Was very disappointed in this newly built hotel!!"
To be honest, Walking into the hotel, it was pleasent. The asst manager was at the desk and was friendly. The rooms were great. It is a newly built buiding so the condition was as it should be. However, the issue is that the entire stay at the Ramada Cold Lake which was inclusive from Monday night until the Thursday morning, the hotel had no hot water, […] so showering was not an option. Their solution was offering loonies and walk across the parking lot in flip flops in the dirt drive way with two young chilldren to shower at the Information Center, in which the camp ground was directly behind. A family of two children and two adults one being pregnant this was more then unacceptable and time restricting. The fact we could not shower the entire stay totally discourages me from ever staying at this hotel or recommending this to any of our military friends posted to Cold Lake. Sadly, i would recommend the Best Western down the street just for convience and customer service. Aside from the the asst manager the front staff was not friendly or welcoming. Not a great hotel for those reasons. Oh and the breakfest trays were always empty. Read moreGenuine Expedia guest review
"Very Modern Hotel but shortage of cleaning staff"
I stayed at the Ramada for 3 nights it was great that they allowed dogs but it was unfortunate to hear that on the long weekend they only had 2 cleaning staff on for the entire day with over 100 rooms to clean. We were gone from the hotel for approximately 7 hours but when we arrived back our room was still not cleaned this happened 2 days in a row. […] Nice breakfast provided but staff seemed to have a hard time keeping up with the amount of food and supplies required. Read moreGenuine Hotels.com guest review
It was ideal for our purposeGenuine Hotels.com guest review
"convenient for a short stay"
You get enough comfort for the price if you get a good deal. Breakfast doesn't impress and will remind you to keep your stay short.Genuine Hotels.com guest review
"Best quality in Cold Lake"
Everything was good, very comfortable, with an excellent breakfast selection. The staff was efficient but not overly friendly. One concern: I had prepaid but when I checked out they charged me again. I mentioned that I had prepaid and they corrected it, but the same thing happened the last time I stayed at this same hotel (and that time it took a couple […] of weeks to resolve). Just an FYI to any "pre-payers". Overall, very good. Read moreGenuine Hotels.com guest review
"super friendly staff and dog"
We loved the hotel room-had all the amenities we would need. The staff were soooo helpful and friendly, and my puppy even met whiskey, the live in dog,and had a little playdate!!!we felt like we were stayin with friendsGenuine Hotels.com guest review
"Brand new & very clean and quiet"
I have stayed here twice and find it quiet, clean and comfortable. Great stayGenuine Hotels.com guest review
This is a great place to stay, and I would recommend it to my friends. It is close to all other businesses as well as shopping centres. Thank you, and I will definitely stay again.Genuine Hotels.com guest review
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