"Review of the Cold Lake, AB Ramada"
Overall the hotel was fine. The rooms were clean enough but the staff forgot to leave towels & products i.e. shampoo, etc. The hotel claims to have WiFi but it was unavailable our entire stay. There is a big sign in the room re trouble with WiFi call a certain number but we weren't about to call, wait on hold, & answer questions about the WiFi problems. […] We feel that's the hotel's responsibility. Read moreGenuine Expedia guest review
"close to the highway and downtown"
Very clean and modern room. 24 hour hot tub was nice. Beds very comfortable. Morning breakfast had nice variety both hot or cold.Genuine Hotels.com guest review
I was frustrated with the front desk staff on arrival. I had booked my room for a family event, as did my siblings. The hotel staff could not understand that I did not book my room with the other family members therefore gave my double room to my other family member (which was bigger to accommodate my kids and I) My siblings had explained it to the […] lady but she just did not /could not understand this. Read moreGenuine Expedia guest review
"Will be back!"
it was great! Everything was more than good.Genuine Hotels.com guest review
"Great value for your dollar"
The price for the room was definitely worth it. Some small cosmetic items (caulking around sink in the bathroom was peeling off and black). Breakfast had some pretty good offerings but no one was there to refill anything so most items had run out by 7:30.Genuine Hotels.com guest review
"Don't let the poor reviews mislead you."
I read a number of poor reviews on this location prior to booking. Nothing which those reviews said were true at all. The hotel was excellent, rooms were great, clean, staff was helpful, hot water worked. Its unfortunate that some guests had issues at one point in time, but don't let that detour you from staying here.Genuine Hotels.com guest review
"Make sure you look over your room"
I usually do not write reviews, but in this case I had to. The room was not clean when I had checked it. The bathroom had a dirty towel mat, towels, the counter was not wiped off. Still had toothpaste on the counter from the previous person. The floors are disgusting because the tile is only swept and not mopped. When I did let house keeping into the […] room, all they did was make my bed and gave me one towel they did not clean the bathroom again or wipe anything down. The standards of clean are not up to par in the hotel. The room was quiet, but I recommend to check your sheets and towels to make sure they are not used. Every time I needed front desk it was a 5 min wait after hitting a bell because they are in the back doing something else. I can not believe this is a Ramada and for only being three years old, it is in rough shape. Does not meet the standards of the price they are asking for. I will not be staying here again. I stayed for 7 nights. Read moreGenuine Hotels.com guest review
"convenience for work"
The hotel amenities were not the best ; the television would turn off automatically and not come back on, there was no internet service even though it is advertised. The service was average, no one went above what was expected of them. The only real advantage was the location of the hotel; right off the main highway. The cost was high for the services […] and amenities offered. Read moreGenuine Hotels.com guest review
"loved the beds"
Very comfortable, we will stay againGenuine Hotels.com guest review
"Was very disappointed in this newly built hotel!!"
To be honest, Walking into the hotel, it was pleasent. The asst manager was at the desk and was friendly. The rooms were great. It is a newly built buiding so the condition was as it should be. However, the issue is that the entire stay at the Ramada Cold Lake which was inclusive from Monday night until the Thursday morning, the hotel had no hot water, […] so showering was not an option. Their solution was offering loonies and walk across the parking lot in flip flops in the dirt drive way with two young chilldren to shower at the Information Center, in which the camp ground was directly behind. A family of two children and two adults one being pregnant this was more then unacceptable and time restricting. The fact we could not shower the entire stay totally discourages me from ever staying at this hotel or recommending this to any of our military friends posted to Cold Lake. Sadly, i would recommend the Best Western down the street just for convience and customer service. Aside from the the asst manager the front staff was not friendly or welcoming. Not a great hotel for those reasons. Oh and the breakfest trays were always empty. Read moreGenuine Expedia guest review
"Very Modern Hotel but shortage of cleaning staff"
I stayed at the Ramada for 3 nights it was great that they allowed dogs but it was unfortunate to hear that on the long weekend they only had 2 cleaning staff on for the entire day with over 100 rooms to clean. We were gone from the hotel for approximately 7 hours but when we arrived back our room was still not cleaned this happened 2 days in a row. […] Nice breakfast provided but staff seemed to have a hard time keeping up with the amount of food and supplies required. Read moreGenuine Hotels.com guest review
It was ideal for our purposeGenuine Hotels.com guest review
"convenient for a short stay"
You get enough comfort for the price if you get a good deal. Breakfast doesn't impress and will remind you to keep your stay short.Genuine Hotels.com guest review
"Best quality in Cold Lake"
Everything was good, very comfortable, with an excellent breakfast selection. The staff was efficient but not overly friendly. One concern: I had prepaid but when I checked out they charged me again. I mentioned that I had prepaid and they corrected it, but the same thing happened the last time I stayed at this same hotel (and that time it took a couple […] of weeks to resolve). Just an FYI to any "pre-payers". Overall, very good. Read moreGenuine Hotels.com guest review
"super friendly staff and dog"
We loved the hotel room-had all the amenities we would need. The staff were soooo helpful and friendly, and my puppy even met whiskey, the live in dog,and had a little playdate!!!we felt like we were stayin with friendsGenuine Hotels.com guest review
"OK but not great"
03/24/15 A TripAdvisor Member
I had a reservation for a room with a king size bed at a rate of $159.00 per night. On checking in I was given a room with two queen size beds and given a rate of $179.00 per night. I went back to the front desk and asked them to check my confirmation on what I was supposed to have and I was then moved to a king size room and my rate changed to $159.00. The "free" breakfast was not very good with few choices. The TV channel line-up was extensive but the majority of the channels were not subscribed to. Overall it is not very good value for what you get but then this is the "oil patch" and everything is overpriced.
"Stayed for work"
03/22/15 Janene W Edmonton, Canada
This hitel had large rooms and a nice set up, bed were comfortable but room smelled of smoke badly in a non-smoking room. Mentioned it at front desk and she said ok but never made any notes. My colleague and I each had a Roma dn both rooms were super hot and the fan didn't cool down the room. We didn't sleep.
"Very average hotel that needs improvement"
03/06/15 Gord1999 Edmonton
Hotel was clean and inviting. Room was clean but water on jacuzzi tub was very slow in filling and the king size bed was sunken in the middle. I had encountered a sunken bed in a different room on previous visit. Hotel should invest in better quality matresses in my opinion. Otherwise, the service was just ok and everything else in the room was in good condition.
03/04/15 Ricky D Orlando, Florida
Overall the staff was very friendly and accommodating, rooms were decent, breakfast was a bit sparse. The hotel has some age on it but it is a clean place to stay. Rates are a bit higher than other hotels.
02/22/15 Johanne Z Leduc
My overall stay at the hotel was pleasant. I only question the reason why I was given a room on the main floor when the hotel was obviously quiet that night. The room was adjacant to a guest and hotel laundry (very noisy), hotel staff rooms and electrical room (very messy). The room was confirtable but the walk to it was less than stellar. It will not prevent me from returning to your hotel but I would prefer not to have that room if others are available.
02/18/15 David B Edmonton, Canada
Friendly staff, adequate parking, very clean and well set up room, the whole building was pin-drop quiet. I'd recommend this hotel to friends and family. The mattress was a bit softer than I'm used to, but it was still a comfortable bed.
"Very average hotel. Uncomfortable at check in when front..."
02/17/15 A Wyndham traveler
Very average hotel. Uncomfortable at check in when front desk thought we (2 of us) would prefer 2 beds instead of the as-booked King size bed. The Saturday breakfast did not have the usual waffle maker available and I was told they did not ofer waffles on weekends. Sunday there were waffles available. Also, Saturday breakfast had cold omelettes and we had to request the empty bacon be refilled. Black coffee was good.
02/12/15 Lounleah Cold Lake, Canada
The hotel was clean, quiet and their breakfast was just perfect! We actually stayed there for almost two months. Wehad a stove a fridge a nice place to eat sleep and relax! The staff was exceptional and very friendly!
"Home away from home"
01/20/15 A TripAdvisor Member
I find this the best value in cold lake.The rooms are spacious and comfortable and always clean. It's home away from home.
"Over night stay"
01/20/15 F8051AHjennyb Cold Lake, Canada
Room was very comfortable/clean. They were also very reasonable compared to other hotels in region. Was very happy that the hotel offered free internet.
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