"Great value for your dollar"
The price for the room was definitely worth it. Some small cosmetic items (caulking around sink in the bathroom was peeling off and black). Breakfast had some pretty good offerings but no one was there to refill anything so most items had run out by 7:30.Genuine Hotels.com guest review
"Don't let the poor reviews mislead you."
I read a number of poor reviews on this location prior to booking. Nothing which those reviews said were true at all. The hotel was excellent, rooms were great, clean, staff was helpful, hot water worked. Its unfortunate that some guests had issues at one point in time, but don't let that detour you from staying here.Genuine Hotels.com guest review
"Make sure you look over your room"
I usually do not write reviews, but in this case I had to. The room was not clean when I had checked it. The bathroom had a dirty towel mat, towels, the counter was not wiped off. Still had toothpaste on the counter from the previous person. The floors are disgusting because the tile is only swept and not mopped. When I did let house keeping into the […] room, all they did was make my bed and gave me one towel they did not clean the bathroom again or wipe anything down. The standards of clean are not up to par in the hotel. The room was quiet, but I recommend to check your sheets and towels to make sure they are not used. Every time I needed front desk it was a 5 min wait after hitting a bell because they are in the back doing something else. I can not believe this is a Ramada and for only being three years old, it is in rough shape. Does not meet the standards of the price they are asking for. I will not be staying here again. I stayed for 7 nights. Read moreGenuine Hotels.com guest review
"convenience for work"
The hotel amenities were not the best ; the television would turn off automatically and not come back on, there was no internet service even though it is advertised. The service was average, no one went above what was expected of them. The only real advantage was the location of the hotel; right off the main highway. The cost was high for the services […] and amenities offered. Read moreGenuine Hotels.com guest review
"loved the beds"
Very comfortable, we will stay againGenuine Hotels.com guest review
"Was very disappointed in this newly built hotel!!"
To be honest, Walking into the hotel, it was pleasent. The asst manager was at the desk and was friendly. The rooms were great. It is a newly built buiding so the condition was as it should be. However, the issue is that the entire stay at the Ramada Cold Lake which was inclusive from Monday night until the Thursday morning, the hotel had no hot water, […] so showering was not an option. Their solution was offering loonies and walk across the parking lot in flip flops in the dirt drive way with two young chilldren to shower at the Information Center, in which the camp ground was directly behind. A family of two children and two adults one being pregnant this was more then unacceptable and time restricting. The fact we could not shower the entire stay totally discourages me from ever staying at this hotel or recommending this to any of our military friends posted to Cold Lake. Sadly, i would recommend the Best Western down the street just for convience and customer service. Aside from the the asst manager the front staff was not friendly or welcoming. Not a great hotel for those reasons. Oh and the breakfest trays were always empty. Read moreGenuine Expedia guest review
"Very Modern Hotel but shortage of cleaning staff"
I stayed at the Ramada for 3 nights it was great that they allowed dogs but it was unfortunate to hear that on the long weekend they only had 2 cleaning staff on for the entire day with over 100 rooms to clean. We were gone from the hotel for approximately 7 hours but when we arrived back our room was still not cleaned this happened 2 days in a row. […] Nice breakfast provided but staff seemed to have a hard time keeping up with the amount of food and supplies required. Read moreGenuine Hotels.com guest review
It was ideal for our purposeGenuine Hotels.com guest review
"convenient for a short stay"
You get enough comfort for the price if you get a good deal. Breakfast doesn't impress and will remind you to keep your stay short.Genuine Hotels.com guest review
"Best quality in Cold Lake"
Everything was good, very comfortable, with an excellent breakfast selection. The staff was efficient but not overly friendly. One concern: I had prepaid but when I checked out they charged me again. I mentioned that I had prepaid and they corrected it, but the same thing happened the last time I stayed at this same hotel (and that time it took a couple […] of weeks to resolve). Just an FYI to any "pre-payers". Overall, very good. Read moreGenuine Hotels.com guest review
"super friendly staff and dog"
We loved the hotel room-had all the amenities we would need. The staff were soooo helpful and friendly, and my puppy even met whiskey, the live in dog,and had a little playdate!!!we felt like we were stayin with friendsGenuine Hotels.com guest review
"Brand new & very clean and quiet"
I have stayed here twice and find it quiet, clean and comfortable. Great stayGenuine Hotels.com guest review
This is a great place to stay, and I would recommend it to my friends. It is close to all other businesses as well as shopping centres. Thank you, and I will definitely stay again.Genuine Hotels.com guest review
"Home away from home"
01/20/15 A TripAdvisor Member
I find this the best value in cold lake.The rooms are spacious and comfortable and always clean. It's home away from home.
"Over night stay"
01/20/15 F8051AHjennyb Cold Lake, Canada
Room was very comfortable/clean. They were also very reasonable compared to other hotels in region. Was very happy that the hotel offered free internet.
01/15/15 Shirley J Marquette
This is the second time in a row, where the room had damage not reported. The bathroom looked like it was done by an apprentice. The staff always treat me well and I had accidentally dropped my Cell, which they luckily found and held until my return.
12/19/14 elizabethpG1819PJ Edmonton, Canada
My room was not fully cleaned for the first four days of my stay. I was very disappointed with the housekeeping this time. Paying over 200 a night for a hotel with poor housekeeping makes one very disappointed.
"Revisiting and old favorite"
12/13/14 trevorj526 Home
I have been going to Cold Lake for several years now and I always stay here when in town. Tbe rooms are pretty good but depending on your neighbour you can hear noise coming through the walls. Thankfully that hasn't happened much. The hotel offers a breakfast but there isn't much variety so if you are there for any length of time you can get tired of it. I would have no problem staying there again.
"Check in and out"
12/12/14 897tricias Edmonton, Canada
It took about 20 minuets to check in. Computers were way to slow the girl said. Going from one commuter to the other. Way to long after a long drive. I just wanted to get to my room. I paid the $300 deposit and the girl said they would deduct my room charge when I check out. At the time of check out the clerk charged me my room rate and didn't refund my deposit. $473 for a room? Yikes. I'd didn't notice till I was home of the error. I called back and the confusion from the clerk was unbelievable. I paid with a debit card, so after an hour conversation, I had to get a friend from cold lake, because I'm 3 hours way, to go in have them put the $300 deposit on his debit card, then do a e-transfere to me. Wow! A lot of work for one nights stay. If I was to stay at this hotel again I will make sure that my bill is correct before I leave.
"Clean and Comfortable"
12/02/14 albertaclay Edmonton, Canada
This was a repeat stay at this hotel. It's usually one of the first places I call when staying in Cold Lake. The room was comfortable and quiet. Unfortunately, the waffle maker wasn't working at the time, so I ended up getting breakfast at Timmies down the road on the way out of town. Overall the stay was good, but the hotel lacks an onsite restaurant. Fortunately, there are a few options within a minute's drive or a few minute's walk away.
11/23/14 northshore27 Edmonton
Newer hotel. Rooms were clean and comfortable. The Manager provided exceptional customer service and went out of his way to accommodate our hockey team. This made our stay very pleasant. Breakfast was good, hot food was included and started at 5 am. Nice little kitchenette in the room too.
"Good business trip"
11/10/14 Lyndon C Calgary, Canada
Great for regular business travelers or transient visitors. The room is well kept, clean, fully stocked and complete. Room rates include a hot continental breakfast. Breakfast spread is very good, with a wide variety of breads, spreads, cereals, and hot or cold drinks. The front desk staff was very attentive and multi tasking with replenishing food for everyone. Rates are very reasonable for double occupancy. There were enough parking stalls for all hotel guests. The check out was quick and efficient. Will definitely be back on my next trip.
"Not that clean!"
10/19/14 dfynner Dawson Creek, Canada
The pullout bed had a huge pee stain on the mattress and no sheets. It was very hard to ask my son to sleep on this mattress! We did get sheets from the front desk as it was later in the evening and no one was in housekeeping. You would think a Ramada would make sure their mattresses were for to sleep on.
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