"loved the beds"
Very comfortable, we will stay againGenuine Hotels.com guest review
"Was very disappointed in this newly built hotel!!"
To be honest, Walking into the hotel, it was pleasent. The asst manager was at the desk and was friendly. The rooms were great. It is a newly built buiding so the condition was as it should be. However, the issue is that the entire stay at the Ramada Cold Lake which was inclusive from Monday night until the Thursday morning, the hotel had no hot water, […] so showering was not an option. Their solution was offering loonies and walk across the parking lot in flip flops in the dirt drive way with two young chilldren to shower at the Information Center, in which the camp ground was directly behind. A family of two children and two adults one being pregnant this was more then unacceptable and time restricting. The fact we could not shower the entire stay totally discourages me from ever staying at this hotel or recommending this to any of our military friends posted to Cold Lake. Sadly, i would recommend the Best Western down the street just for convience and customer service. Aside from the the asst manager the front staff was not friendly or welcoming. Not a great hotel for those reasons. Oh and the breakfest trays were always empty. Read moreGenuine Expedia guest review
"Very Modern Hotel but shortage of cleaning staff"
I stayed at the Ramada for 3 nights it was great that they allowed dogs but it was unfortunate to hear that on the long weekend they only had 2 cleaning staff on for the entire day with over 100 rooms to clean. We were gone from the hotel for approximately 7 hours but when we arrived back our room was still not cleaned this happened 2 days in a row. […] Nice breakfast provided but staff seemed to have a hard time keeping up with the amount of food and supplies required. Read moreGenuine Hotels.com guest review
It was ideal for our purposeGenuine Hotels.com guest review
"convenient for a short stay"
You get enough comfort for the price if you get a good deal. Breakfast doesn't impress and will remind you to keep your stay short.Genuine Hotels.com guest review
"Best quality in Cold Lake"
Everything was good, very comfortable, with an excellent breakfast selection. The staff was efficient but not overly friendly. One concern: I had prepaid but when I checked out they charged me again. I mentioned that I had prepaid and they corrected it, but the same thing happened the last time I stayed at this same hotel (and that time it took a couple […] of weeks to resolve). Just an FYI to any "pre-payers". Overall, very good. Read moreGenuine Hotels.com guest review
"super friendly staff and dog"
We loved the hotel room-had all the amenities we would need. The staff were soooo helpful and friendly, and my puppy even met whiskey, the live in dog,and had a little playdate!!!we felt like we were stayin with friendsGenuine Hotels.com guest review
"Brand new & very clean and quiet"
I have stayed here twice and find it quiet, clean and comfortable. Great stayGenuine Hotels.com guest review
This is a great place to stay, and I would recommend it to my friends. It is close to all other businesses as well as shopping centres. Thank you, and I will definitely stay again.Genuine Hotels.com guest review
"The Ramada is great for Pet Travellers"
The hotel is very atttractive and modern. The breakfast was great, for example waffles with the option of strawberries and whipped cream, bacon, omelettes, and more good stuff. This hotel is pet friendly which is great, as you get the bonus of a very nice hotel without being stuffed into a dirty, smoking room because you have a pet. This is a great […] hotel. Read moreGenuine Expedia guest review
It was not pleasant!! A mistake turned into a nightmare!Genuine Expedia guest review
12/19/14 elizabethpG1819PJ Edmonton, Canada
My room was not fully cleaned for the first four days of my stay. I was very disappointed with the housekeeping this time. Paying over 200 a night for a hotel with poor housekeeping makes one very disappointed.
"Revisiting and old favorite"
12/13/14 trevorj526 Home
I have been going to Cold Lake for several years now and I always stay here when in town. Tbe rooms are pretty good but depending on your neighbour you can hear noise coming through the walls. Thankfully that hasn't happened much. The hotel offers a breakfast but there isn't much variety so if you are there for any length of time you can get tired of it. I would have no problem staying there again.
"Check in and out"
12/12/14 897tricias Edmonton, Canada
It took about 20 minuets to check in. Computers were way to slow the girl said. Going from one commuter to the other. Way to long after a long drive. I just wanted to get to my room. I paid the $300 deposit and the girl said they would deduct my room charge when I check out. At the time of check out the clerk charged me my room rate and didn't refund my deposit. $473 for a room? Yikes. I'd didn't notice till I was home of the error. I called back and the confusion from the clerk was unbelievable. I paid with a debit card, so after an hour conversation, I had to get a friend from cold lake, because I'm 3 hours way, to go in have them put the $300 deposit on his debit card, then do a e-transfere to me. Wow! A lot of work for one nights stay. If I was to stay at this hotel again I will make sure that my bill is correct before I leave.
"Clean and Comfortable"
12/02/14 albertaclay Edmonton, Canada
This was a repeat stay at this hotel. It's usually one of the first places I call when staying in Cold Lake. The room was comfortable and quiet. Unfortunately, the waffle maker wasn't working at the time, so I ended up getting breakfast at Timmies down the road on the way out of town. Overall the stay was good, but the hotel lacks an onsite restaurant. Fortunately, there are a few options within a minute's drive or a few minute's walk away.
11/23/14 northshore27 Edmonton
Newer hotel. Rooms were clean and comfortable. The Manager provided exceptional customer service and went out of his way to accommodate our hockey team. This made our stay very pleasant. Breakfast was good, hot food was included and started at 5 am. Nice little kitchenette in the room too.
"Good business trip"
11/10/14 Lyndon C Calgary, Canada
Great for regular business travelers or transient visitors. The room is well kept, clean, fully stocked and complete. Room rates include a hot continental breakfast. Breakfast spread is very good, with a wide variety of breads, spreads, cereals, and hot or cold drinks. The front desk staff was very attentive and multi tasking with replenishing food for everyone. Rates are very reasonable for double occupancy. There were enough parking stalls for all hotel guests. The check out was quick and efficient. Will definitely be back on my next trip.
"Not that clean!"
10/19/14 dfynner Dawson Creek, Canada
The pullout bed had a huge pee stain on the mattress and no sheets. It was very hard to ask my son to sleep on this mattress! We did get sheets from the front desk as it was later in the evening and no one was in housekeeping. You would think a Ramada would make sure their mattresses were for to sleep on.
"Great value- excellent breakfast"
10/14/14 ingridrec Edmonton, Canada
The hotel was clean and new and the breakfast was more than expected. Some doors seem not to fit but other than that it was great. Nice workout room, hot tub- snacks available for purchase. The little kitchenette was a pleasant surprise too.
"Clean and friendly"
Title says it all. Nice clean room, staff was friendly. I would stay again next time I'm in Cold Lake area.
"cleanest hotel in cold lake"
10/10/14 smyles44 Borden
the hotel manager and staff are doing a very good job at keeping a high standard in this hotel. The manager is always around and helping the staff and is very friendly . defiantly staying there again.
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