"Nice beach satisfactory hotel"
Staff was kind helpful and friendly but the hotel seemed to he very outdated Food was the same everyday Hotel seems to need a bit of a makeover although my room which was a suite was very modern Beds were big but not to comfortableGenuine Expedia guest review
"Not too close to must see sights"
I had a great time.The weather was great and spent a lot of time at the beachGenuine Hotels.com guest review
"Customer service girl was the best!"
I booked a room with a king size bed but got 2 queen's. I checked in after 6 pm and though it was to late to have it changed that night but the customer service girl that works the night had me in a room 4 floors up with a better view and a king size bed in less than 15 min. She also helped me with getting my laundry picked up, reservation's , and directions […] to 3 of the many restaurants. She would greet me with a charming personality asking if there was any thing I needed. She made the whole experience special. THANK YOU! Read moreGenuine Expedia guest review
The food was absolutely horrible. The hotel is complex to navigate.Genuine Hotels.com guest review
Two words... "TERRIBLE EXPERIENCE"Genuine Expedia guest review
"Bad service, located in a nice view but hotel neds"
Never got the room i paid for. Check in was at 3 pm didn't get. Room till 6 pm. No phone lines in the room i have to go to the front desk to make a call, not enough water in the room, the mini bar was fill only room service was terrible have to wait more than 3 hours for them to show. The only good service was at the bartender by the beach, no kids […] activities and the show at night was so bored I just when to sleep early. After so many years visiting this hotel i wont go back. Read moreGenuine Expedia guest review
"Very dissatisfied about what we experienced!!"
Will make it brief. The experience that my husband and I had was awful. We had to be changed to four different rooms within 2 days if being there. We will not go or refer anyone there ever!!!Genuine Expedia guest review
Well when I first got there the suites were all booked I paid more money to stay in the Suites for nothing!! They said they would have me in a Suite by Monday as Anthony said from the front desk... he was no help!! Well Monday came and I went to look at the suite and I did not like it they gave me a dingy room with no view no balcony with a ugly street […] view. My husband said we were staying in the room we already have because it was much nicer and this room had been recently been renovated it looks like the picture with the two beds The room I was in was way better than the Suite it was in the main bldg 407 double bed huge bathroom I was right in front of the pool and the beach. housekeping did a great job with cleaning the room and I always had towels. Read moreGenuine Expedia guest review
"Musty, Smelly and Not upto the mark"
The room was very pretty But it was musty and smelley. No proper maintenance and it was supposed to be a new block. We already mentioned we were coming with a three year old. Yet we were far away from the lobby and dining area. The only good thing was that we had direct access to the beach. The food and drinks were good.Genuine Hotels.com guest review
"Beautiful hotel close to the city"
Very good experience. People are very friendly and helpful.Genuine Expedia guest review
"Hotel is right on the beach"
Overall the hotel was okay. However, the service was not good. I asked for a clean towel; an hour later I still didn't get any towel. I went to the front desk to talk to them personally. I checked out a few hours later and I didn't see a clean towel.Genuine Expedia guest review
"nice beutifull view to the swimming pool and"
excellente , enjoy dancing , the beach was very clear , enjoy the aerobics in the beach every morning.Genuine Expedia guest review
"Close to Beach"
Booked suite and received a regular room that was called a suite because its in the same building (Presidential Suites) was not worth the stay at all. Checked in, late afternoon and the room wasn't completed by housekeeping. Bed not made, wall lamp hanging off and the security safe needed new batteries. When i called the front desk, i was informed a […] staff member will come to the room. We waited 85 minutes and then called again, same thing repeated after 40 min took the walk to the front desk, (its a long one from the Presidential Suites). The front desk staff told us housekeeping is waiting for us at our room. We went back, no one there, we gave up after I called and asked for a Manager and was informed the Manager is not available. The next morning tried again, security came and informed me the safe is no good they would have to change it (I would have to wait) The cleaning problem would have to taken care of Housekeeping and the wall lamp by the engineers but we would have to be in the room for this to all happen. We laughed and went back to the front desk and asked for a manager. Again i was informed a manager is not available. I went back to the room, placed a DND sign on the door and left. I DONT recommend this place. Read moreGenuine Expedia guest review
"The beach was fantastic but..."
The rooms were smelly. The toilet didn't flush, the food wasn't so good The room where we were assigned to was too far away from the restaurant. The staff of the hotel were friendly. The owners should remodel it. Nightlife Was boring , no shows at all.Genuine Expedia guest review
"Great Location but Shhort on Service"
Hotel is perfectly situated on the beach. Restaurants and bars are conveniently located and well-staffed for a large hotel. The NEGATIVES were many! Over 2 hours to check-in, room was not cleaned 2 days in a row and had to tip a bellman to find us some clean towels, we received bottle beverages but no fridge or bottle opener provided, always out of […] beach/pool towels, guest services not so friendly. Overall disappointed in hotel service, but again, beautiful beach. Read moreGenuine Hotels.com guest review
The hotel is in poor condition, the food is terrible, there is no attention by the staff and not all inclusive as advertised. No back and do not recommend.Genuine Expedia guest review
The most horrible hotel I've been in my life that says it all!Genuine Expedia guest review
"Hamaca, hotel deludente!"
Tutte le camere puzzano di muffa e io ero al Presidential suites. Wifi 3 euro 15 minuti, 25 euro l'intera giornata.Genuine Expedia guest review
Men dålig administration. De hade dålig koll på bokningarna så några gäster fick inte dom rummen de hade betalat för.Genuine Hotels.com guest review
"Hotel decadente non merita valutazione data in Int"
Poche cose funzionavano di due ascensori ne funzionava solo uno er era disponibile per i servizi ed i clienti, quindi lunghissime attese la spiaggia buona ed il mare ottimo, ma questo non basta per dare una buona valutazione all'Htel Valutazione massima 2 stele Io sono uno che viaggi moltissimo e di solto in 5 stelle o piùGenuine Expedia guest review
07/25/14 Paola A Dominican Republic
I went to this horrible hotel on July 19, 2014, and the only good thing was my departure, I felt so relieved to get out of there. check in was the slowest of all the hotels I have stayed. 3 people have and still took an hour and 45 minutes to do. the room was awful and reeked of damp, the front door did not lock from the inside, the lamps were broken, dirty walls, the bathroom had all the taps rusted, water was yellow, rusty the coffee machine, air conditioning did not work properly the phone dela room never worked, if I wanted something I had to go to the lobby, which was quite far, reporting problems several times, were never solved. there were some blackouts during the nights. The food was nasty, restaurants: they gave you the food that They want, not what you order and 1 hour later. the staff service was awfull, like they bothered to assist you. most of the staff of this hotel was texting or talking about Chikunguya virus. the water is not in a bottle , they "purify " the water that you drink , by themselves. and the taste is horrible! also, have a lot of prostitutes walking inside the hotel! my 7 years old daughter was so uncomfortable!she could not even swim quite in the pool ( that usually is dirty) because of "those ladies" as they was almost naked and after all men there !!! I do not recommend this hotel
07/24/14 priscilla A
I went down July 12th to begin my stay at the be live. This was supposed to be the happiest moment of my life because I was having my wedding there on the beach In a couple of days. I had all my guest fly out and book at this disgusting "resort" that is total trash. The rooms are disgusting , dirty & smell. The furniture is out dated and most of the rooms my guest booked had no air conditioning unit. Total embarrassment!!! This was sooo disappointing that even after we spent thousands of dollars to have our wedding there the staff was nasty ! They didn't want to accommodate us nor our guest. DONT STAY AT THIS PIECE OF CRAP ! It should be closed down ASAP ! There are water bugs flying in the lobby and the food is disgusting. There are hookers trying to pick up men by the pool area ! Total embarrassment. Save yourself the money and the grief !!
"Worst hotel ever!"
07/22/14 assiray San Juan, Puerto Rico
It was the WORST hotel that i have ever been to. Don't go there!!!! 1. the air conditioning is simply nonexistent. 2. the rooms are smelly and hot. the furniture is also very old and ugly 3. food is bad, really bad. i think precooked meals are better than those served there. 4. the rooms of the hamaca garden are very close to the garbage dump!! the area stinks and is very ugly! 5. the pools are dirty 6. there were some blackouts during the nights i stayed there, so there is no power plant (is not that electricity is worth it when the air conditioning doesn't work!) Even when i paid for an all inclusive package, i ended eating at the restaurants that are nearby. IT WAS A TOTAL DISAPPOINTMENT!
"Don't waste your money"
07/22/14 solsire f Carteret, New Jersey
Omg where to start , we had a group of almost 20 people which we had 5 rooms booked all I can say is what a dump. The garden rooms were like a shack with out dated furniture the shower was disgusting and with mildew . The mattresses were yellow and disgusting the sheets were dirty and we didn't have blankets , let me not even tell you about the disgusting pillows. I spent half of my vacation at the front desk trying to change my room which was changed from bad to worst they gave me a room with no air conditioner for 3 days and they kept telling me a tech fixed the AC . The employees were very frustrated with all the complaints you could hear them chatting with each other about all valid concerns . This was suppose to be the best vacation ever since my sister was getting married at this hotel but my lord these people didn't care much that thousands of dollars were being spent we were so embarrassed for all of our guests who traveled so far to come to this dump of hotel . This hotel has been expanded so many times finding a room it's like a maze , also the pool was dirty even early in the morning . I have to say when this hotel was owned by Hilton it was an amazing experience now this should be called the disgrace of boca chica . I am unclear how the club area has a separate entrance for locals and prostitutes whom are walking around practically naked . Also the security in this place is a joke they are busy being on their phones talking or texting . The best was the crossing guards whom really did their jobs and paid attention to cross guests . The buffet in the morning had a stray cat wondering around this was disgusting . Also the area were the ATM is located is very isolated be very careful .
"Initially disappointed, but problem was solved."
07/18/14 krystalhiggs Carrollton, Texas
We traveled at the end of May 2014. We originally booked at the Be Live Hamaca Garden... When we arrived, we were pretty shocked at how creepy it was. There was no door into the bathroom and the shower had a clear glass door. There were 3 of us to a room, so not having a bathroom door and the shower not having any privacy was not an option for us. The balcony door did not lock and there was a safe in the room, but it didn't lock either. We went to the front desk to inquire and they offered us an upgrade to the other part of the same resort, just across the road, for only $50/person for the full 5 nights we would be staying. Best $50 we could have spent. There were 6 of us in total and we ended up with adjacent ground-level rooms that were literally steps from the pool and just past that... the beach! It was perfect. After that, my only complaint would be the food. Granted, it was an all-inclusive stay so I guess you get what you pay for, but the food was awful. I actually bought potato chips from the on-site souvenir shop one day because the food was that terrible. The buffet food was okay if you got there as soon as it opened and dug beneath the top layer where all of the flies were landing. I do understand its an open buffet, so it's basically outside, but still. The coffee was phenomenal and the fruit was always good and tasted fresh. The customer service was fantastic and they were always cleaning and maintaining. The event coordinators were a ton of fun and I applaud their dedication. They were up getting people together by 8 a.m. and still entertaining well into the night. I would give the better half of the resort 5 stars if not for the food. I would definitely return. Also, the Neptunes restaurant close by was not included but well worth the money. THAT food was delicious.
"REALLY WORTH TO VISIT IT."
07/17/14 ec3381 Cornwall, Ontario, Canada
You can always find nice and fancy resorts anywhere, but everything is about the service and here at The Hamaca you will have a good experience. I went july 2014 with my family (14 members) and it was very pleasant. I have been in a lots resorts and this one has the best Customer Service Manager (ANA), who take care of the customers and help you out with everything. The complex doesn't look very fancy, but if you are willing to spend time with your family and relax, but at the same time you want to enjoy of a good service, don't think it twice and visit the Be Live Hamaca resort. The guest service team is very well leaded by Ana, and also the reception team is very fast and friendly. Speedy (reception supervisor) helped me and took care of me. They knows how to help the customers. I will be back very soon and I totally recommend it. Only one negative thing was that the bartenders were too slow and not friendly. If you want to enjoy your holidays over there, I am pretty sure that Ana (guest service manager), Speddy (reception supervisor), Enghel and cesar (waiters from the buffet), Paola (receptionist), the animation staff and Adriana (guest service) are going to help to enjoy the max of your holidays. Thanks for everything....
"DISSAPOINTED TO SAY THE LEAST...CROWLEY"
07/17/14 chantalita2012 Boca Raton, Florida
In spite of all the bad reviews I read about this hotel, I decided to give it a chance as it was the one closest to my family's house. A mistake indeed, everything everybody has said is true; my room did not have a closet light; the bathtub kept clogging everytime we showered, the shower faucet was broken and loose which made our showers a true third world experience!! My sister's room had the same problem with the shower also she had no control remote; we asked for one which they delivered with no batteries!! nobody bothered to try it before leaving it there!!.They had in their 1980's tvs a pornographic channel that would need to be blocked, especially if you have small children!! . The food was ok but they need to put more fans in that dining room, it was so hot and uncomfortable!!The service was mediocre to say the least. My husband almost got up to get water himself as nobody seemed to care if we had water or not or silverware!! The rooms are old and need remodeling but i doubt they will do anything about it as nobody from management to staff seems to care about it . Maybe the owners will care, maybe not...in any event, my rooms were" standard", yeah standard BUT I did not pay my money for such mediocre overall experience.!!!!
07/14/14 Ivan M Chicago, Illinois
I dont know why they have so many negative reviews but i love this place. I stayed there for 8 nights and absolutely have no complaints, bu,t i wish the food was a little bit better. Special thanks to Radolfo, Clara, and Ricky, they work really hard and should deserve more!
07/08/14 alvintdaniels Alexandria, Virginia
Not a place to take your family.People having sex on the beach in daylight also in the water.Holes in walls and in the ceiling.The people that work there are none responsive to complaints.Air condition broke terrible place to stay.All inclusive had no meat at breakfast.THE WORST!!!!!!
"Don't stay at this Hotel"
07/02/14 Heidy P Kansas City, Missouri
This was the worst hotel that I had ever stayed in. the rooms were dirty and smell, the food was bad, the staff was unfriendly. I’ve been to the DR many times and will go back again but I will never stay at this hotel. It did not matter how many times I asked for someone to come fix something in my room, my request felt on deaf ears. Do go to the DR is a beautiful place but don’t stay at this hotel it will ruin your vacations. The food was terrible, the drinks where awful. And so many things were wrong with this hotel that I can’t imagine ever bothering to go back there.
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