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1 room, 2 adults
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3-19-7 Higashi-ueno, Taito-ku, Tokyo, Tokyo-to, 110-0015, Japan, ‏‎800-491-6126
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4.4 / 5Excellent

Score breakdown (from 305 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.4
  • Comfort
    4.3
  • Condition
    4.5
  • Neighborhood
    4.4

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Great location and helpful staff"
We loved our stay here. Great location just across the JR station and the rooms were very comfortable. Beds were good and we had a good rest every night. Definitely will return again.
Genuine Hotels.com guest review
1 night business trip Feb 22, 2014
A Traveler
SG
4.0 / 5Excellent
"Perfect location"
This is our first trip to Tokyo, Japan. This hotel is perfect located among the beautiful Ueno Park, Zoo, restaurants, great shops, market and most importantly is close by to the subway train station. The hotel is very clean and the room is comfortable although it is a little smaller than expected. The staffs are very friendly and helpful upon arrival. On the snowing day, we borrows 2 umbrella without any trouble at all.
Genuine Hotels.com guest review
5 night romance trip Feb 13, 2014
G Yeo
AU
4.0 / 5Excellent
"Great location and nice rooms"
We stayed here for 4 nights in Feb 2014. The location was excellent, just opposite the UENO JR station. Surrounding neighbourhood was great too with many great eats, shopping was great for sports products and the morning market just across the road is a bonus. Rooms were clean and comfy and we had a good rest every night. There are a couple of 24hrs small eateries just diagonally across the hotel and they are pretty good too. We enjoyed our stay here and will return again if we ever come back to Tokyo.
Genuine Hotels.com guest review
3 night business trip Feb 17, 2014
A Traveler
SG
5.0 / 5Outstanding
"Immaculate, comfortable hotel right next to Ueno"
Mitsui Garden Hotel is very conveniently located next to Ueno Station and Ueno Park. The rooms are immaculate, and the staff is helpful and friendly. The hotel is close to Kappibashi, the kitchen and restaurant mecca, and has a Tokyo Metro station right next door (Ginza Line). It is also close to the Keisei Skyliner station, so easy to get to from Narita, only 45 minutes max. It isn't a thrilling neighbourhood like Shibuya, but the hotel was the right price, and easy to get to with lots of luggage.
Genuine Expedia guest review
Other trip Feb 20, 2014
A Traveler
CA
4.0 / 5Excellent
"Convenient location next to shopping & transport"
I've checked into Mitsui Gardens a few times. It's a short walk fr the Iriya Gate of UENO JR stn. There's an underground passageway in case it snows that connects hotel to JR, & to the Skyliner station to bring me to Narita in 25mins. Like most Japanese hotels, their rooms are small, but tidy and clean. They now provide WIFI router for easy & quick internet access. No newspapers in the mornings at your door, but you can collect Japan News free fr the lift lobby downstairs. Bkft at hotel's restaurant is purchased separately, but proximity (10mins) to cheap food outlets & eateries is a blessing.
Genuine Expedia guest review
Other trip Feb 8, 2014
Lawrence
SG
4.0 / 5Excellent
"Convenience location"
Nice stay with very near to Ueno Station so we can catch the JR in the very early morning to our destination. The size of the room is ok and there is many restaurants in the area .
Genuine Hotels.com guest review
1 night trip Feb 1, 2014
Shane
AS
5.0 / 5Outstanding
Great place to stay. Lots of good food near the hotel. Definitely visit the market and the beautiful park. Staff were friendly and helpful. Close proximity to ueno station. It is very convenient to take the jr lines or the subway, which is also located next to the hotel.
Genuine Hotels.com guest review
5 night trip Dec 16, 2013
Ofcupcakes
SG
5.0 / 5Outstanding
"incredible location! 100% satisfaction"
This hotel i located incredibly in the middle of bustling Ueno. so close to shopping, train station, bars, restaurants and markets. Small room but clean and fresh. Staff were lovely, thoughtful and spoke English. Felt very safe here and would recommend to all.
Genuine Expedia guest review
Other trip Dec 30, 2013
Annie Francis
AU
5.0 / 5Outstanding
"Best spot in Ueno!"
Pleasantly surprised - given all of the chatter about high costs for decent accomodation. This hotel is first class all the way - from helpful staff to cleanliness to amenities in the room (superior - not much more than standard). Very modern - ultraclean - five stars in my book. Location is perfect for coming from Narita - literally a five minute walk from Kesei Skyliner Express terminus from Narita. Also easy walking distance to main subway/train station at Ueno. Walking distance to fabulous market area next to stations. Room size was a bit small - but the "queen" bed was actually as wide as a king. Great hotel, great price, great location.
Genuine Expedia guest review
Other trip Nov 6, 2013
Roy
CA
5.0 / 5Outstanding
"Great hotel"
Great location near Ueno station & subway. Loads of restaurants a short walk away. Very quiet with double glazing and also great block out blinds if you want to sleep in after a long flight. Very clean & comfortable, we'll be back!
Genuine Hotels.com guest review
6 night trip Sep 25, 2013
Jono
AU
5.0 / 5Outstanding
"Small room but comfortable"
i have stayed here before and the room was much smaller this time which was noticeable as there were 2 of us. Apart from that everything was great and the good staff and location would encourage me stay to here again
Genuine Hotels.com guest review
2 night trip Sep 19, 2013
A Traveler
NZ
5.0 / 5Outstanding
"Modern hotel convenient location."
Easy train ride from Narita to adjacent Ueno station. Clean, modern and worry free place to stay. S Easy access to subway and amenities in busy district. There were a few homeless people in the area but the area felt very safe. Easy walk to several museums and galleries in Ueno Park.
Genuine Expedia guest review
Other trip Sep 20, 2013
John
CA
4.0 / 5Excellent
"Very comfortable"
Very comfortable and well located, renovated hotel and pleasant staff. Room quite spacious and many amenities.
Genuine Expedia guest review
Other trip Sep 4, 2013
Joe
CA
4.0 / 5Excellent
"Great stay!"
The only problem that we could see is that some staff don't have a great command of English - hardly surprising and we did expect that. We had no problems making ourselves understood or getting answers to questions. The staff were very good and we enjoyed our stay. It was great having free wifi in the room. Breakfast in restaurant was very good and well priced.
Genuine Expedia guest review
Other trip Aug 4, 2013
Jan
AU
4.0 / 5Excellent
"OK for English speakers"
Reasonable access from Narita Reasonable english interface Could benefit from clearer english instructions on Room Tea making apparatus and BBC Channel selection. Tidy and quiet
Genuine Expedia guest review
Other trip May 17, 2013
A Traveler
NZ
5.0 / 5Outstanding
"good place"
friendly,helpful close to attractions and public transport
Genuine Expedia guest review
Other trip Apr 14, 2013
peter
AU
5.0 / 5Outstanding
"close to attractions and transport"
v good
Genuine Hotels.com guest review
3 night trip Apr 1, 2013
peter
AU
4.0 / 5Excellent
"Very helpful and friendly staff"
A small room but very adequate. The free wifi was great.The only thing I missed was a fitness centre, but I would stay here again.
Genuine Hotels.com guest review
6 night trip Mar 23, 2013
Margaret
NZ
4.0 / 5Excellent
"Excellent quality hotel service with good location"
Location: It's basically located outside Ueno JR station+ a few metro stations, easy to access to different Tokyo areas. Also it's only about 10mins walk from Keisei Skyliners Station, which gives you extremely convenient way to go to/from Narita airport, you don't need to stay in airport hotel anymore. Coined washing machines available for self-serviced laundry which is really good. Note: WiFi is detectable inside the room but signal could be weak, there's free cable network for you in room, better bring your own travel broadband router in case you have multiple devices needed to access internet.
Genuine Hotels.com guest review
1 night trip Apr 3, 2013
A Traveler
AS
4.0 / 5Excellent
"Nice hotel and great location for transpor access."
Nice hotel with good sized rooms. Perfect location to see Tokyo and Ueno park for Sakura. Close to both rail network stations.
Genuine Expedia guest review
Other trip Apr 2, 2013
A Traveler
AU
4.0 / 5Excellent
"One Key card only"
Great Hotel and service except they only gave me one key card. We have a double room and only one key card! I cannot get back up to the room without the key card for the elevator! Or my wife have to leave in the dark without power if I pull the card. Strange policy! so don't leave anyone in the room!!
Genuine Hotels.com guest review
3 night family trip Mar 24, 2013
A Traveler
CA
5.0 / 5Outstanding
"Great Hotel with great location"
Great Hotel close to everything! Only 5 mins walk to JR line and Narita line. 1 min to Metro entrance. Ueno is a more tradition location, Sakura viewing and Art and museum just few mins walk. Friendly staffs with free internet (wired and wifi) complementary bottle water is a plus. Lobby is kind of small, well its Tokyo.
Genuine Hotels.com guest review
1 night trip Mar 20, 2013
A Traveler
CA
5.0 / 5Outstanding
"Great Location for price"
The service was excellent and the location across from the bullet train station couldn't be beat for an early departure
Genuine Hotels.com guest review
1 night trip Mar 16, 2013
Bryan
CA
4.0 / 5Excellent
"Excellent stay in this hotel"
I am extremely satisfied with the stay here. The hotel room is clean, well equipped and I had a nice view from the window. The location is excellent, very near to the train station and other attractions.
Genuine Hotels.com guest review
2 night trip Mar 11, 2013
A Traveler
SG
4.0 / 5Excellent
"Conviniently located and reasonable room size"
Three minute walk from Ueno JR station and easy to find. Room just big enough for two, and larger than many in central Tokyo in this price band. Comfortable, clean, modern, free wifi. Window would open, but lots of traffic noise as our room overlooked busy roads at front. Quiet enough when window shut. No english instructions for air conditioner so resorted to random button pressing. Overall, did the job at a reasonable price.
Genuine Expedia guest review
Other trip Nov 26, 2012
A Traveler
GB

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"距離不遠"
離車站不遠~~
Genuine Hotels.com guest review
1 night family trip Dec 19, 2014
HSINHUEI
TW
4.0 / 5Excellent
"駅の目の前"
便利でキレイなホテルです。喫煙ルーム以外での喫煙はできませんが、隣のカフェで喫煙出来ます。 上野駅の目の前なので、移動も便利。スタッフの皆さんも丁寧な接客で心地よく過ごせます。
Genuine Hotels.com guest review
1 night business trip Oct 9, 2014
A Traveler
JP
5.0 / 5Outstanding
"역시 미츠이 가든!!!"
이번이 2번째 투숙인 호텔이다. 역시 친절과 근접성, 청결상태 뭐하나 빠짐없는 훌륭한 호텔이다. 조식 훌륭한 호텔임에 틀림없으며 다음에도 반드시 이용하고 싶다
Genuine Hotels.com guest review
1 night trip Oct 15, 2014
박수일
KR
4.0 / 5Excellent
"très bien"
Très bon hôtel, a recommander
Genuine Hotels.com guest review
1 night business trip Sep 29, 2014
Giuseppe
FR
5.0 / 5Outstanding
"房間舒適"
整體很好,房間整潔舒服,員工有禮,登記服務快㨗。只是從skyliner行到酒店都有一段距離,從地下通道行都要15分鐘,比想像中遠。乘搭metro出外觀光是最方便,上野站1號出囗轉右便是酒店。(所以買skyliner+subway套票是最抵用)
Genuine Hotels.com guest review
4 night trip Aug 23, 2014
AA
TW
4.0 / 5Excellent
"位置好,房间一般"
位置好,房间一般,服务中等偏上。可能也有东京的服务总体没有大阪和京都热情的原因
Genuine Hotels.com guest review
2 night family trip May 29, 2014
Mrs Jiang
CN
4.0 / 5Excellent
"駅近ホテル"
上野駅から近くて便利です。チェックアウトは機械操作が便利ですね。 朝食があまりに込んでいてたべれませんでしたーーー
Genuine Expedia guest review
Other trip Jun 16, 2014
A Traveler
JP
5.0 / 5Outstanding
"位置理想靜中有旺"
感到酒店設施齊備,應有盡有,用心去做的酒店呢!!
Genuine Hotels.com guest review
4 night trip May 29, 2014
Winnie
HK
4.0 / 5Excellent
"交通方便,房間設施很好"
交通超方便,就在JR上野站對面,飯店大門出來左轉就是TokyoMetro上野站1號出口,床墊跟枕頭很舒服,窗戶隔音很好,住面對高速公路這側也聽不太到車聲,有附瓶裝礦泉水
Genuine Hotels.com guest review
2 night family trip May 23, 2014
ymad
TW
4.0 / 5Excellent
"地點不錯,但不是最好的"
地點不錯,設備完善,房間乾淨舒適。
Genuine Hotels.com guest review
2 night family trip Mar 29, 2014
A Traveler
TW
5.0 / 5Outstanding
"parfait"
un excellent hôtel, pratique, super-propre, bien situé...
Genuine Expedia guest review
Other trip May 22, 2014
A Traveler
FR
5.0 / 5Outstanding
"整體很棒"
非常好,床很舒服,服務很好
Genuine Hotels.com guest review
4 night family trip Apr 2, 2014
A Traveler
TW
5.0 / 5Outstanding
"편리한 위치"
도쿄메트로, 케이세이선, JR역이 근처에 있어서 여행중 이동이 매우 편리했습니다. 방에 여행중 필요한 도구들이 대부분 쓸만한 것들이 갖춰져 있어 추가로 짐에 넣을 필요가 없어 좋았습니다. (욕실용품 어메니티. 드라이기, 핸드폰 및 아이패드 충전잭, 고데기, 금고, 냉장고, 스팀다리미) 로션이 어디에 비치되있는지 찾지를 못해서 가지고간 용품을 대신 사용했던것만 빼면 훌륭했습니다.
Genuine Hotels.com guest review
2 night trip with friends May 4, 2014
A Traveler
KR
5.0 / 5Outstanding
"Excellent!"
Rien à redire. Au coeur du quartier de Ueno animé avec plein de restaurants et de commerces à proximité. Notre chambre était prête à 11h (au lieu de 15h) lors de notre arrivée et mise à notre disposition sans frais supplémentaires (ce qui n'est pas le cas partout). Hôtel moderne, très propre. Chambre petite mais très bien équipée. Literie de bonne qualité. A recommander!
Genuine Hotels.com guest review
7 night romance trip May 2, 2014
A Traveler
FR
5.0 / 5Outstanding
The greatest hotel
Genuine Hotels.com guest review
1 night family trip Apr 22, 2014
Jack Chiang
TW
4.0 / 5Excellent
"เป็นศูนย์กลางการเดินทางไปที่ต่างๆได้อย่่างสะดวก"
โรงแรม style modern ใหม่ และมีอุปกรณ์ที่จำเป็นครบถ้วน เช่น ที่หนีบผมไฟฟ้า และ อุปกรณ์ Face Spa ในห้องพัก
Genuine Hotels.com guest review
1 night trip May 3, 2014
อารยา
TH
4.0 / 5Excellent
"都内移動に便利な立地"
JR・東京メトロともに隣接してるので都内移動に大変便利ですが、満室の日が多く予約できないことが多い。 部屋は少し狭いですが、清潔でシモンズベッドで快適睡眠できます。枕も良し! 上野方面での宿泊は一番に空室検索します。
Genuine Expedia guest review
Other trip Apr 26, 2014
ぶるのと
JP
4.0 / 5Excellent
"床很舒服"
因兩大兩大,所以床會有點小,如果只有兩個人就沒問題了
Genuine Hotels.com guest review
4 night family trip Apr 16, 2014
A Traveler
TW
5.0 / 5Outstanding
"交通便利,貼心服務"
交通便利,離車站、上野公園等景點非常近。雖然房間不是非常大,但應有盡有,還是可以展開大行李箱,而且飯店很貼心有準備蒸臉器等女性用品免費使用。
Genuine Hotels.com guest review
3 night romance trip Mar 25, 2014
A Traveler
TW
5.0 / 5Outstanding
"Close to everything u need"
Nice facilities and location. Close to JR, Keisei to airport and metro. Short walk to Shopping and restaurants
Genuine Expedia guest review
Other trip Apr 23, 2014
A Traveler
TH
4.0 / 5Excellent
"設備貼心,"
有按摩cushion, facial stream machine, hair ion perm machine
Genuine Hotels.com guest review
1 night romance trip Apr 9, 2014
A Traveler
HK
4.0 / 5Excellent
"우에노 역에서 가까워서 매우 편리함. 아메요코, 스카이트리, 우에노공원가 가까움."
우에노 공원에서 접근성 및 교통이 매우 편리해서 시내관광후 짧은 이동거리로 편안히 쉴 수 있어서 좋았다.
Genuine Expedia guest review
Other trip Apr 16, 2014
김태훈
KR
4.0 / 5Excellent
"優れた立地、お値段以上のお部屋の快適性!女性の満足度100%です!"
当初、普通のビジネスホテル並だと思っていたのですが、お部屋の快適性、女性専用部屋として隈なく配慮(備品類)されたお客様への配慮。「あっこれ、欲しかった!」と思わせたスキンケヤセットのさりげないサービスは最高でした!それも資生堂製品☆スタッフの皆さんの語学力!さすが東京、観光の街上野のホテルでした。頻繁に東京へ行きますが、是非また利用させて頂きます。不眠症のわたしですが、ぐっすり休眠できました。ありがとうございました。
Genuine Hotels.com guest review
1 night trip Apr 12, 2014
しょう子
JP
4.0 / 5Excellent
"交通便利、生活機能優、鬧中取靜"
推薦給初次前往東京的遊客,飯店所在位置交通便利、地標明顯,周邊吃喝玩樂多元。
Genuine Hotels.com guest review
2 night family trip Apr 10, 2014
A Traveler
TW
4.0 / 5Excellent
浴室非乾濕分離,這點比較弱
Genuine Hotels.com guest review
3 night trip Apr 6, 2014
A Traveler
TW
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews