Room on 4th floor did not have free WIFI as promised due to incompetence of on-site technician. Since this was the most important thing for us, we asked to be moved to cheaper room on second floor which picked up the lobby WIFI, or allow us to move to another hotel. After that they made a thousand false promises to get it fix but the never delivered. […] At one point the manager came up with a cached Internet site on her cell phone trying to say nothing was wrong...an outright lie. We succumbed to going to the lobby to use the Internet and then that quit working for the last two days of our three day stay. Additionally we verified with the front desk prior to making a local call that we would not be charged, and of course we got the absolutely not from the front desk, but upon checkout we had a charge. The positive things were the location, room cleanliness, good free breakfast, friendliness of staff. The main negative thing is the staff we tell you pleasantly they were going to do something for you, but then they didn't deliver...my guess is because the were not empowered to do so, or they weren't trained properly. Read moreGenuine Expedia guest review
"Poor conditions! 設備差，房價貴不配合質素！"
七月份當地不是旺季也收每晚美金3OO元（連稅），非常不值！住了7晚，其中兩天連續忘記清理浴室垃圾桶（從來未試過）！弄破了一只小杯子要賠3美金！值得讚的只有員工禮貌，酒店没有其他優点，絕對不会再定此店！Genuine Hotels.com guest review
"Worth every penny =)"
02/04/14 LetzTravel527 Vancouver
- Excellent location (right smack in the middle of station 1 and 2) - Staff were really helpful and hospitable; it felt like home since their staff greeted me all the time and offered assistance even if i never asked them. - Breakfast was really great; they had a good selection of different cuisines. SOO TASTY! - Rooms were really clean. The housekeepers were really thorough!! I even let my kids play on the floor!! (considering that im a neat freak) - Ordered room service for dinner for most of the nights since my kids were hard to handle outside and their food is the bomb! i suggest the chicken churrasco and moroccan salmon! and the fish and chips is oh so to die for!! - 5 stars for Nandana! I cant wait to go back!
"It has potential"
01/22/14 budgettravler87 Makati, Philippines
To be very fair about this I think this hotel has great potential to be one of the leading contenders in the island. The hotel looks good, clean surroundings, beautiful modern rooms with the softest pillows one can find and seemingly an abundance of staff to cater to your needs. It seems to me however that the staff needs to smile more, they are trying and seems to be informative and knowledgeable. Breakfast buffet comes with your room albeit limited but average just the same. No chef in this place as I was told, unfortunately no one seems to last long for some reason, lol. But as per staff the owner has all the diplomas and certificates acquired abroad so this person might have this idea that that alone is enough to be a hotelier or chef (very typical for filipinos educated abroad). With that said I still personally think that this hotel has potential, they just need the right leadership and training. The staff demeanor is a reflection of the owners or management, and in this case it is very evident. I'll probably come back when they are more stable.
"Rona, Juls, Romel, Bryan"
Nandana overall quality is very good, breakfast good, people very attentive housekeeping very pleasant surprise, with Nanda to go through two doors only to the rooms, but do not worry about security very lively night out, another must drink Nandana Mango Smoothie good drink, most people is their profound waiters are very friendly and every professional! !
"Perfect Family Vacation in a Fantastic Hotel"
05/24/13 Rachelyaz Manila
We booked a deluxe room and stayed 2 nights in this awesome hotel. Upon arrival we were welcomed with friendly smiles and refreshing drinks. The lobby alone is a lovely sight, relaxing and bringing everyone to vacation mode all at once with its contemporary setup. The room was comfortably big, simple yet elegant, classy yet homey; linens were fresh, crisp and white. The location is perfect too, not too far away in station 1 and close enough to where the party is at night, apart from being conveniently located near D'Mall where there are lots of food choices and shopping. And because it is on the beachfront, the kids just keep going back to the beach to swim and play in the sand anytime they want to. The hotel staff were courteous and cheerful, greeting us every time we go in and out the hotel with warm smiles, and offering help everytime. And the best part was the indoor pool because the kids could still have fun even during the hottest time of the day when it's impossible for them to stay under the scorching sun outside. How perfectly soothing it is when we come back to the hotel from the heat outside to a cool relaxing dip in the pool where an artificial waterfall completes the relaxing ambiance. Overall we had a wonderful stay, too short maybe. And so next time, we will definitely be back.
"I wouldn't really suggest this hotel"
05/16/13 Dianne M Manila, Manila, Philippines
I come to boracay almost every month. and I usually stay at Boracay Regency. Anyway, my friend and I stayed here in Nandana last labor day weekend. Like I mentioned, I would usually stay at the Regency but since most of the happenings are in Station 1 during the time, we decided to stay in a hotel at least closer to the main event. I always see Nandana when they were still constructing it. It looked really nice in the picture so it was our first choice to stay in the area. BUT..... Okay so this is where the problem/issues/annoying things started: 1. BOOKING THE HOTEL: reservations agent were not very knowledgable about the hotel, rooms, rates and the area. They even gave me the wrong price for the poolside room. 2. PAYMENT: After negotiating, the manager and I agreed to pay for 1 night thru bank deposit and balance upon arrival. 2 days before our reservation, I'm not sure but I think it's the same reservations agent that I talked to is asking why I did not deposit the full amount of our stay. In short, they don't have coordination. 3.ARRIVAL: When we got to the hotel, it wasn't how it looks like in their website. definitely not. I don't know but for me the lobby looks cheap. Not what I paid for. Don't get me wrong, the hotel itself is nice, the walls, lights and such but the set up just looks so cheap. That's for me. CHECKING-IN: Front desk people are okay until my friend conversed in a very friendly way and one of the front desk girl responded in a not professional way. She was even jokingly sarcastic which I think is in appropriate. 4. ROOMS: I was expecting a poolside room. Outdoor swimming pool. Sadly, the swimming pool is indoor (really indoor pool in boracay? with such beautiful view?!) The rooms don't have any view at all. Our room didnt even have a window. Also, the room set up was very awful! my friend would describe it as a cheap motel room. 5. SERVICE: on our 2nd morning staying there, at around 6am a hotel staff just opened the room using her universal key without knocking. It just means that anyone can go inside your room without permission, besides housekeeping of course. People are not well trained. Especially the restaurant staff in the lobby. Mygoodness those people are no help! really. 6. BREAKFAST: food is soooo awful I didnt even avail of their breakfast on our second day until we left. Food menu was like they dont even wanna feed you. Not a lot of choices. And oh, they don't have water with ice because they dont have ice. The waitress said they don't usually have ice and she doesn't know why. haha Just to summarize this review, I was not satisfied with this hotel. I felt like I PAID TOO MUCH for such a really bad experience and I am never staying there again nor will I tell my friends to stay there. Don't get me wrong, Nandana has so many potential. it's in the perfect location but everything inside the hotel just seems to be wrong. Maybe change the management? I hope the owners will read this review cos I personally think they can do so much better! I do
05/09/13 travelingunderthesun manila
best hotel ever. indoor pool, jacuzzi & kind staff. we stayed in the sea view room awesome view. the breakfast was delicious. the pool was great because its indoor & theres a fountain. i would recommend this hotel to everyone. there's also a daycare or a babysitter, too. overall its a great hotel
"I want to return!"
04/03/13 Dianeby G
For starters, the things that attracted me the most are the food, the rooms, the indoor pool, the Jacuzzi, and the posh lobby. The rooms are excellent, they're nicely lighted and the bonus? Jacuzzi at the balcony. Bathroom's okay, I can let the lack of curtains go. Overall: Nice place, I want to return again in the future.
"New Hotel in good location"
01/27/13 Steve W Seoul, Seoul, South Korea
For the White Sand Beach and the night life, this hotel is in a great location. The staff, of which there are many, are friendly but the armed security guards on the main doors are a little off-putting at first. The wi-fi is only available in the lobby-not in the room. The hotel upgraded our room on request so no complaints there. Breakfast is a disappointment: once the turins are empty the staff respond by saying 'sorry no more'-so be early or its breakfast elsewhere. The coffee is brewed in a large urn and stewed for hours-why is fresh coffee so difficult. The fresh fruit dish was the size of an ordinary plate-very stingy. This is not a cheap hotel but the management operate it on a shoe string budget. The fruit juice tasted like it was out of a concentrated bottle and far too sweet. The receptionists are very reluctant to resolve the simplest of problems and resort to telling lies rather then extending themselves. For the money I will not be staying there again or I would cancel breakfast and check the discount, there are pleny of other places to eat at. The management have to do more-its a pity because they will spoilt a place that has lots of potential.
"Wouldn't stay again"
01/17/13 Peter W Bollington
Location is good if you like the bustle but; a) Expensive for what it is b)Indoor pool effectively! No point. c) No beach loungers d) Pretty poor breakfast buffet e)Rooms ok but bathrooms very small and dark.
"clean and new but no charm"
01/11/13 GrahamkingLondon London, United Kingdom
This hotel at least gets you out of the manic atmosphere that is outside its doors! but you could be staying in a Geneva airport hotel, very little charm in the building or rooms but I found all the staff, without exception, to be extremely or even overly polite, walking through the lobby we could here a chorus of good morning sir good morning madam, hello sir hello madam, this is every time we walked through, even if we had just walked through two minutes before, but this was fun rather than annoying. food service was terrible but then again there are 500 restaurants just outside, if you want to be in the middle of the action but a step removed from the Philippines this could work, personally I wouldn't want to stay in that part of the beach, i'd opt for one end or the other, station 1 or 3, if I had to stay on that beach. Oh, it too expensive for what it is too.
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