"NO ONE CLEAN MY ROOM"
Everything was good until i found out that the safe-box is broken, they promised to fix it when i'm going out. So i had to bring all my valuables with me. When I came back, no one fix it and to make it worse, THEY DID NOT EVEN CLEAN MY ROOM. I had to ask TWICE, but until i come back at 7pm, no one did. So i had to clean it on my own, since i cannot […] sleep in a messy room. The room is good and the location is perfect. But i'm not coming back to a place with bad service that was not even cheap. Read moreGenuine Hotels.com guest review
"Very poor hotel, not worth the price"
Hotel has the ambiance of a morgue. Nowhere to sit in open to relax. Restaurant very poor. Swimming pool very noisy from rooms. Breakfast very poor. No orange juice, no fruit, no tea, no cheese for omelette. Tried to charge $5 for broken glass which i didnt break. Never never book this hotelGenuine Expedia guest review
Room on 4th floor did not have free WIFI as promised due to incompetence of on-site technician. Since this was the most important thing for us, we asked to be moved to cheaper room on second floor which picked up the lobby WIFI, or allow us to move to another hotel. After that they made a thousand false promises to get it fix but the never delivered. […] At one point the manager came up with a cached Internet site on her cell phone trying to say nothing was wrong...an outright lie. We succumbed to going to the lobby to use the Internet and then that quit working for the last two days of our three day stay. Additionally we verified with the front desk prior to making a local call that we would not be charged, and of course we got the absolutely not from the front desk, but upon checkout we had a charge. The positive things were the location, room cleanliness, good free breakfast, friendliness of staff. The main negative thing is the staff we tell you pleasantly they were going to do something for you, but then they didn't deliver...my guess is because the were not empowered to do so, or they weren't trained properly. Read moreGenuine Expedia guest review
서비스좋고 조용합니다Genuine Hotels.com guest review
"Poor conditions! 設備差，房價貴不配合質素！"
七月份當地不是旺季也收每晚美金3OO元（連稅），非常不值！住了7晚，其中兩天連續忘記清理浴室垃圾桶（從來未試過）！弄破了一只小杯子要賠3美金！值得讚的只有員工禮貌，酒店没有其他優点，絕對不会再定此店！Genuine Hotels.com guest review
"The perfect experience paired with perfect service!"
02/02/15 Travis S Stewartville, Minnesota
At the beginning of the year my family and mysef as well as family friends and significant others traveled to Boracay for a small vacation while we were visiting family in the Philippines. When we arrived the employees were all very courteous and helpful, the waiting staff at morning breakfast (a waiter named John waited on us the majority of the time) was very pleasant. The overall room itself was very nicely laid out for the 2 bdrm we had, the bathroom was very nice as well. I did enjoy swimming in the pool on occasion to get a break from the seawater as well. The hotel itself was placed right on the end of station 2 which was great because we had quite a bit to do either way we went after leaving the hotel seaside entrance. The best part of the entire vacation was being able to meet with the GM and being able to organize a night to remember for both myself, my family and my present fiancee. I met with the GM the morning before the big proposal and we discussed a few ideas and narrowed everything down. When it came down to the eve of the dinner and proposal the GM organized a BEAUTIFUL rooftop dinner with great food and waiting staff. The rooftop was lit with little candle lit bags as well as it was only us that were dining on the rooftop. We had a great 3 course meal with food that was presentation in flavor and presentation as well as a great malbec that we enjoyed during the meal. For the last half of our night I asked my gf to join me as we walked along the beach in search of the rest of our family whom were located at another resort. The GM actually organized a great sand sculpture that read "Marry Me Krista" that was decorated in castle like tops, hearts and candles. This place was worth the price because of the service, location and the experience.
01/31/15 Timothy C
We had a wonderful stay at the hotel. The crew was very accommodating. The rooms were clean and nice. Excellent location, good facilities, good service, nice ambiance, good food. We'll certainly go back!
"Luxury at an Affordable Price"
01/14/15 Pkaren2013 Quezon City, Quezon City, Philippines
We decided to extend our Boracay Vacation and found this hotel which at first made us hesitate to go inside and inquire for a vacant room because it looks so PRICEY! But hey.... It's not! Affordability at its FINEST! My Husband together with our 4 Year Old daughter enjoyed our stay here... All their staffs were very accommodating and sweet. Their indoor pool is lovely and truly enjoyable! We also love their beach front which is less crowded. We will surely go back.
01/05/15 Ahdie D Dubai, Dubai, United Arab Emirates
I was impressed by all of the staff within the Hotel. They are so friendly and accommodating. They are giving what customer needs. The room was very comfortable in every way and it was well maintained. The indoor pool was true to the photragphs upon the hotel's website, large and clean too. I will certainly be staying here again! absolutely recommendable!
"Over priced for what it offers "
12/30/14 LD02121973 Sydney, Australia
We paid about $300AUD to stay here around new year time. We were very disappointed with what we received. The hotel has potential but at the moment it struggles. We stayed in a pool side room and we suggest you don't. Pros - GREAT location - Great Staff and services - Security at the door Cons (based on our room) - over priced - no windows or circulation so room smells WET and dark all the time - toilet was semi clogged upon arrival - water pressure not strong - pool right outside door without much sound barrier. Can hear everything. - can hear the neighbors above when they flush or shower - breakfast buffet doesn't have much to offer when towards the end there is nothing - no in room ironing * We accept the hotel for what it is but for what they charge we expect better than what we got. We booked late therefore not much was on offer. We suggest booking at another hotel or getting a room which is poolside and has windows and light!
"Good hotel with great service"
12/03/14 PageSydney Sydney
My wife and I stayed at this hotel for 4 nights in a deluxe poolside room.The room was clean, with the pool outside our door. The bar fridge was cool.. therefore no cold water. Hotel staff said that this was normal! The hotel is near station 1 on the beach. We did not realise when we booked, that it is a good 5 minute walk along a lane way from the transport road... so travel light! The hotel staff were polite, friendly and helpful. The 2 concierge gentleman were the best that I have ever encountered. Nothing was a problem, they looked after us and their service was 1st class.There is a restaurant within the hotel which served a good breakfast with variety. We also had a most enjoyable dinner which was very reasonability priced. At this hotel, as with all hotels that we saw, there are security people at the front door- very reassuring. The rooms are at the back of the hotel, so no noise from the beach at night.There were a number of eating places within easy walking distance of the hotel. This would be about a 3.5 star hotel. I would certainly recommend.
11/29/14 kormensandiego Manila, Philippines
I can only rate this based on a visit I made to their hotel for their spa. First impression, the place looks nice, clean and spacious. After all, it's a pretty new hotel. I saw the pool in the middle of the hotel where you can look up and see the hallways and doors to the rooms on the upper floors. Didn't get a chance to see the rooms themselves but the hotel was quite nice, I thought. But then, there was really no one there, it looked really dead. Somehow, I think the place is wasted because I think it has a good location and the hotel space and interiors are great. Not sure if it was lack of marketing or poor management, but the reviews of the other people on the rooms are good. The reception was friendly and helpful and guided us around the hotel. So it's quite surprising to see not much business. The spa was ok, small and had individual cubicles for your massage. The place seemed clean and the massage we had was ok. We did see a couple of folks using the spa too.
"Wonderful experience.-worth your money"
10/26/14 carly_025 Cebu Island, Philippines
Me and my sister stayed last september 18-20, 2014. The place has great location which is in station 1. We stayed at deluxe room overlooking the pool. Rooms was great, very clean. Staff were very accommodating very hospitable and always provide prompt service. The lobby is very comfortable, good lights. Wifi is free all over the hotel so we can access our mails. Our accommodation really make it worth what we paid for. The place is great so will definitely return with family. Great job. Kodus to the management and staff.
05/15/14 Msyd2014 Sydney, Australia
Excellent hotel in great location at boat station 2. Rooms were clean and tastefully decorated. Indoor pool area was clean and comfortable and great if you want to stay out of the sun. Close to restaurants and shopping and right on White Beach. Excellent service from the staff who were always prepared to help including opening doors for you. Breakfast was good and staff were very happy to help with any requests. Overall had a great experience staying here and would recommend it.
"Must come back!"
04/25/14 Alexis M Vancouver, Canada
I will really stay at Nandana over and over again! :) We went there two weeks ago. The hotel has a very nice structure and the ambiance starting from the lobby to the room was really relaxing. The breakfast buffet is very delicious and in fact, I noticed that they have different menu everyday. They offer different cuisines and every food is really tasty! I was with my two kids and we were about to stay there for only two nights but since my kids want to enjoy more, we extended for another two nights and I didn't have second thoughts of transferring to another hotel. I did not have a hard time to look over for my kids because the staffs were all helpful even if you don't ask for their assistance. My son loved the cheesy bread they call "enzimada" with many cheese on top. I even bought two boxes with six pieces each for my kids to eat while we are on our way home. One lady offered chocolates and candies to my sons and I think she is the manager or the owner. She was really nice to us. Another thing is that Nandana is located in front of the beach so it was easy for us to go swimming outside. The splashing sound of the water falling to their indoor pool really made my vacation extremely amazing! I would really go back to Nandana Boracay! :)
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )