Good overnight stay in Manhattan. Room is quite small, but you do not expect something else in July in Mahattan for price less that USD 300. Conditioner was too loud. Everything else - good enough. Very supportive & helpful reception staff - rated as "excellent".Genuine Expedia guest review
"You can do better for the price"
There is no room service for dinner and parking is somewhat excessive at $60.00Genuine Expedia guest review
"Nice Hotel with Excellent Location"
We stayed at the Cassa Hotel for 5 nights - and truly enjoyed our stay. Although the room was a bit smallish with almost no drawer space, it was clean and quiet with nice amenities like the down comforter and toiletries. The staff was very helpful. We especially commend Eric, one of the concierges. I had developed a throat infection while traveling […] and he recommended 2 options - and I choose the walk-in clinic on 57th street. The service was exceptional - and very fast. I was in and out in less than 1 hour with a prescription for meds. He also was able to secure some great tickets for us to see Pippin at a truly good price, and all his restaurant recommendations were just super. The bell staff was extremely helpful and professional - always a smile and a greeting upon our departures or arrivals. The location cannot be beat - close to the theatres and restaurants and an easy walk uptown. Easy access to the subways and to Central Park. Cassa will be opening its own restaurant soon - that should make the hotel even more enjoyable. We enjoyed our stay immensely and would definitely stay there again. Read moreGenuine Expedia guest review
"All ok but nothing outstanding"
Room clean but small. Staff friendly. Location convenient. Safe bet but you wont be dazzled.Genuine Expedia guest review
"Very nice boutique hotel"
My daughter stayed a week and I stayed for 2 days. The hotel is sleek and modern. The staff is amazing and they make every effort to accommodate and please their guests. Great customer service!Genuine Expedia guest review
"Great hotel close to EVERYTHING."
This was the perfect hotel for my 10 yr old and I. 1 1/2 blocks away from times square and broadway, 3 blocks from Grand Central and rockafeller center and radio city music hall. Right off 5th ave so all kinds of shopping. Quick walk to subways all around you. Straight shot up 5th ave to central park. Lots of wonderful restaurants around to try. The […] list just keeps going. The hotel staff were WONDERFUL. It was my daughters first time in N.Y.C so they gave us a free room upgrade so we had a better view. Our room was in great condition, and cleaned on a regular bases. All the furnishings were new and in good condition. Minus the minibar (which I didn't use anyways). They were also great at explaing directions and helping find they best mode of transportation. I will definitely be staying here again next time we visit the city Read moreGenuine Expedia guest review
"Could'nt expect more."
Could'nt expect more frome this hotel. We arrived at the hotel at 10am and our room was ready for checking-in ! We were even upgraded in a king bed room, our original booking was for a queen bed room. The staff (the doorman, the clerk at the desk, and others) were smilling to us, they were nice and they had that "make you feel at home" attitude... And […] this is unfortunately not a common attitude in NYC. Bravo to the Cassa hotel staff. The room: Splendid. We were on the 15th floor. Quiet, perfectly clean, a/c works well (cool, not cold, silent, etc.). The bed was so comfortable, we slept like babies. We checked the mattress and there was no trace of bed bugs. In fact, the mattress and everything else looks new and very clean in our room. On our last day we "check-out" at 9am but we still had a few hours in front off us before our flight back home. So the clerk offered us to leave our luggages in a safe place while we were doing some shopping and tourism in Manhattan. Read moreGenuine Expedia guest review
"Nice hotel close to Times Square"
The staff was absolutely amazing!! Specially Abraham, he was always so courteous and helpful. The room was small but perfect... My favorite was the bed and the shower head :) I definitely recommend this hotel!Genuine Expedia guest review
"Amazing hotel very short walk to Times Square"
This place was great. We got there and they did not have the room we booked available so we received an upgrade to an executive suite which was super nice: king size bed, large room, wardrobe to hang clothing, chaise lounge, full length mirror and desk/chair. Hotel staff were all incredible - very helpful when choosing places to eat, friendly and knowledgeable. […] Our room was very clean and the bed was actually comfortable. Cassa hotels truly made our time in New York stress free, fun and relaxing. Read moreGenuine Expedia guest review
"Great hotel right in Times Square"
Cassa was a great experience. Convenient, very clean and the room was excellent. Staff was top notch.Genuine Expedia guest review
"great great 17th birthday for my daughter"
everything were great, room clean and customer service and hotel staff. I Love NEW YorK . My Daughter had the time of her life. great food, sightseeing and fun, fun and funGenuine Expedia guest review
"Excellent service and location"
Near to everything, great service and small rooms, but very clean... Definitely will returnGenuine Expedia guest review
Horrible, rude service from Dennis the desk clerk. Don't stay here.Genuine Hotels.com guest review
"The location is fantastic , the room was great"
Was great experience , the staff very nice and friendly , the room was great size for New York hotel . will definitely stay at Cassa for are next trip to NY !!!!! The Concierge was so helpful to navigate the city and his , her suggestion was great ......thank youGenuine Expedia guest review
"Very convenient location, relaxing retreat"
Stayed at Cassa Hotel for four nights the week of July 4th. Very clean rooms, extremely helpful staff at front desk. Great view from our room of nearby buildings. When we checked in, our room was ready early. Radio was softly playing in room, two large windows beside bed, which we left curtains open always to enjoy the view. Soft chair and footstool […] in room, full-length mirror, 2 robes, hair dryer, mini fridge, great A/C, large shower w/ spray wand and rain showerhead, safe, iron/board, nice bathroom mirror/lighting, large TV w/some premium cable channels. Largest hotel room I've had in NYC. 5 minute walk to Times Square, 5th Ave., Rockefeller Plaza. Easy to hop on subway. Also easy to catch a cab in street out front. Starbucks within sight of front door. Great pub along the walk to Times Square. Highly recommend to anyone needing a quiet retreat in the middle of the hustle & bustle. Would definitely stay again. Read moreGenuine Expedia guest review
"Best hotel stay ever!!!"
The staff go over and beyond. Hotel experience was excellent. Proximity to times square and 5th avenue is within 5 minutes walking distance. Loved my stay!!!!Genuine Expedia guest review
We had great service, a restful night, pleasant and attentive staff, even the shower was heavenly! I would defintely stay there again!Genuine Hotels.com guest review
Fabulous!Genuine Hotels.com guest review
"A birthday to remember!"
I came to NYC to celebrate my birthday. I wish I could remember the young lady's name from front desk but she welcomed me in a way that you could tell was genuine and not her "job". She provided an upgraded room and a bottle of champagne for me and my friend. The room was very nice and I love the shower and bathroom. It is on my list to return to this […] hotel in particular as often as possible. It is also very close to the theater district and Times Square which is cool. Read moreGenuine Expedia guest review
The hotel staff is very friendly. The room was very comfortable and nicely decorated. The location is great. You're only a couple of blocks away from Times Square, Rockefeller Square, Grand Central Station and a host of other places.Genuine Expedia guest review
Beware of photos on website. They over emphasize features that are not accurate.Genuine Hotels.com guest review
"Nice neighborhood, good location, nice experience"
Definitely recommend this hotel for business or pleasure. Staff gave a complimentary upgrade from deluxe to Junior suite.Genuine Expedia guest review
"Nice hotel close to Time Square"
Great experience in New York ! Larger space than most hotels close to subway station. Staff was very helpful - business center is adequate - could not print my boarding pass die to a glitch but front staff was very helpful to print boarding pass. Nice stay - I will return !Genuine Expedia guest review
"Decent, quiet hotel for business travelers."
Spent 3 nights in June. Nothing went wrong! Room is typical NYC smallish but comfortable and Im 6'6 tall. Close to Times Square but not too close...good distance away from craziness. Only problem was that the in room Wifi was not free, which is OK but $15/day is too much (on top of the $350/night.) I'd stay there again.Genuine Expedia guest review
"Love, Romance and Anniversary night in NYC"
The overall location of this hotel is great!!! You are SOOOOOOOO close to everything but, yet tucked away so you are far from the maddening crowds. The room is small--but very clean, modern and well taken care of. The bathroom is modern and very efficient, although there is very little space to put toiletries. The staff is young, friendly but not experienced. […] We had breakfast the next day on the 10th floor Terrazzo lounge, which is also small but the food was great and the views from the balcony are nice-would recommend you eat out there, weather permitting. We were right by "Little Brazil" (46th Street)---would highly recommend you go there for lunch and dinner, particularly to the Ipanema Restaurant, which is a combination of Brazilian and Portugese food---the staff is extraordinary, the food is fantastic and the prices are great!! What a find! Overall the Cassa is a very nice boutique hotel with a great location---if you are looking for a "froofy" accomodations, then go elsewhere. If you are looking for a very clean, convenient and well priced hotel in NYC---then you should stay here!!! Read moreGenuine Hotels.com guest review
"Best stay and good value"
Hotel and staff just great They could not do enough for us all the time my wife and I were staying thereGenuine Expedia guest review
It was very nice I enjoyed my stay there that's where my fiancé propose to me I'm very happyGenuine Hotels.com guest review
"Service oriented hotel!"
This was our first stay at Cassa, the room was spacious and clean. What I liked most about our stay was the service we received from all personnel at the hotel, especially Eric. Friendly and accommodating staff for sure. We were booked for 1 night and decided to stay an extra night and the staff was very accommodating and the price was right! The location […] was perfect, walking distance to Grand Central and shops near Tme Square. I would highly recommend Cassa Hotel! Read moreGenuine Hotels.com guest review
Great hotel to stay for the night. My husband and I spent our wedding night here. They sent up a bottle of champaign as a congratulations. The breakfast we ordered for room service was amazing. Perfect end for an amazing day.Genuine Hotels.com guest review
"Great location and staff"
The staff was wonderful-- very helpful and friendly! The room was rather small but we spent very little time there. Would have loved to have some outlets that were within our reach for our electronics. Also, more drawer and closet space would have been nice. Would stay at Cassa again but would come prepared.Genuine Hotels.com guest review
"one of the best hotels i have stayed in NYC"
one of the best hotels i have stayed in NYC room was spacious, clean, the king size bed was comfortable !! other than the fact that you could feel the AC breeze on your face when you are lying on a bed, everything else was perfect for me !Genuine Expedia guest review
thank you first time user will be back.Genuine Hotels.com guest review
"Fantastic Hotel! Service is off the hook"
The place was fabulous! So hip and chic! We arrived early for check in, our room was not ready so we headed out to lunch! When we came back, it was still not ready. To make us feel welcome, they upgraded us to a better room! We were fine with waiting but WOW, how nice!!! They found out it we were NYC to celebrate my husbands 40th! They sent up a bottle […] of wine for us to share!!! The concierge was so friendly and knowledgeable! The staff are so nice! Service is abor and beyond the best I have experienced!!!! We will book here again for sure!!!! I highly recommend!!! Read moreGenuine Expedia guest review
"Close to everything, nice hotel"
So I really enjoyed this hotel. It's really pretty and well-maintained, and the bathroom was really, really nice. The walk-in shower was HUGE with this great showerhead. Also, the hair dryer had a diffuser on it (bonus!!) and the soap smelled great. I think all hotel rooms in midtown are small, so that's not really a complaint against Cassa. Also we […] were stuck on the 11th floor. I was a little disappointed with the breakfast. They don't tell you that you can't choose any from the list. It's limited to a few items. Also, when we checked in we didn't get our breakfast coupons because of a mixup. Don't get it--go get brunch out in midtown instead. Read moreGenuine Hotels.com guest review
Great hotel! My room was very clean, bed was very comfortable. Loved the design of the room. People at the front desk were very nice. Will recommend it to all my friends!Genuine Expedia guest review
"Best stay in NYC!"
The best ever stay in NYC! Me and my wife loved this hotel. Staff very polite and friendly, rooms great and perfect location!Genuine Expedia guest review
"Contemporary and Comfortable"
The bed was very comfortable and the shower was excellent. The staff was friendly and helpful. Location was great. Our only critique was that there was no dresser. Overall, it was a really nice hotelGenuine Expedia guest review
"Great Service -Perfect Mix of Energy and Low Key"
First off, the staff was super friendly! The location was perfect. Loved the fact that we we could take in the action of Times Square but at the same time, be very low key. I would tell anyone to stay here!Genuine Hotels.com guest review
"What a find!"
Though the size of the hotel and the room was much smaller than it appeared to be in the pictures, it was certainly sufficient for our needs. The staff was so friendly and helpful. The location was close to several good restaurants, the subway, and lots of sites. We had a very quiet and restful night.Genuine Hotels.com guest review
hotel was very nice awesome location . Staff was great and accommodating. Wife loved the rooms decor.Genuine Hotels.com guest review
"Perfect Boutique Hotel in New York."
This is a nice hotel close to Time Square but not in all the hustle and bustle. I found the rooms to be modern and extremely clean, the room with a queen size bed was perfect for my wife and I . I used the 10th floor lounge and business center several times and enjoyed the outdoor sitting area. The hotel would of been all 5 ratings if the resaurant […] had been completed on my visit. This will be my boutique hotel of choice on my visits to New York City. Read moreGenuine Expedia guest review
"Couldn't be happier with my choice"
The location was perfect for our trip. We were within a short walking distance of Broadway, Time Square, and many other attractions and shops. The staff couldn't have been more inviting and pleasant. Our room was clean and the bed was very comfortable. I would recommend this hotel to my friends and family.Genuine Hotels.com guest review
"Quiet hotel with great Times Square location"
Quiet hotel with great location close to subway and main downtown sites like Times Square, theater district, restaurant row, Rockefeller Center, Radio City Music Hall, etc. Staff very helpful and friendly. Room was very clean with modern decor but the room did not have any dresser drawers and very limited space for storing clothes in the closet above […] the mini bar and there was no folding luggage rack either. Also, the hot water is spotty - there were unexplained bursts of cold water when we were taking our showers. Read moreGenuine Expedia guest review
"Nice, but why 4 stars?"
The location is great, and we had a great rate compared to other hotels around Times Square which made the hotel acceptable. The front desk people were very friendly like all employees . The rooms are from floor 11 upwards to 42nd floor and Penthouse, the lounge is on the 10th floor with free wifi. In the room it is apparently very expensive (see other […] posts). Inconvenient that we had to go to 10th floor for internet. The room was relatively small for 2 and had a comfortable double bed. In the rooms is hardly any information about the hotel,There was no coffee maker in the room. When I asked about it, they brought one, but only decaf coffee, and no cups. I asked again, but they could not find regular coffee, so they brought a Kreuger but still no cups. There are cafe's to the left and right of the hotel within a block for good and reasonably priced breakfast. Across from the hotel is "Jack's World" shop with some food and drinks at great prices to take back to the room to avoid the super high prices of the room bar. A pharmacy market is around the corner on 6th avenue. The telephone prices are from the 20th century, $1 per minute even for local and toll free calls, $1.50 for other calls and $10 for international calls per minute plus a service fee! They obviously take advantage of international guests who don't have a US cellphone sim card. So just calling home for 5 minutes to say you arrived safely will cost you more than $50!! Read moreGenuine Hotels.com guest review
The only thing I didn't like was the puddle of water I stood in when taking a shower. Another drain is needed in the shower. The bed was a little small to, low to ground.Genuine Hotels.com guest review
"Choose it only for vacation and never get breakfas"
Actually they didnt clean our room during our stay and when we are back from shopping or sight seeings like 1800 they are knocking your door and asking to clean...and you are just got back tired changing your clothes will u accept it? Beside that most expensive breakfast becarefulGenuine Expedia guest review
"Good but not great!"
It was difficult to find the hotel at first. No big signs out front and it is set back, however, the location is fantastic. We always stay in this area and unless the rate was much lower than some of the other hotels in , I don't think I would go back. Room very small which is what I expect in NYC, but the other hotels seem to use the space more efficently. […] No shelves in the shower area..you have to put soap, shampoo etc. on the floor. All in all, not a major disaster. The staff was wonderful they even sent a bottle of champagne to our room because it was my husband birthday. Read moreGenuine Hotels.com guest review
"Good stay in the heart of Mid-town Manhattan"
We are writing a separate letter to the hotel directly.Genuine Expedia guest review
Hotel was clean and convenient. Definitely not a 4 star, no loby, no restaurant, no jim! overall clean and comfortable rooms.Genuine Hotels.com guest review
Very nice hotel. Room small but good bed.Genuine Hotels.com guest review
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