"Great Hotel close to all Broadway Shows"
Cassa is a modern, well run, and well maintained hotel in the heart of the Broadway district. The bed was super comfortable, and the bathroom was spectacular. Cassa Hotel will be at the top of my list any time I visit ManhattanGenuine Expedia guest review
"Great location and comfortable room"
The staff was great, the location was great, the room was comfortable, all in all a very good value for a room in NYC.Genuine Expedia guest review
Nice, busy hotel. Small but comfortable rooms. Clean and modern. Good central locationGenuine Hotels.com guest review
"Excellent hotel and location!"
Great location. Nice modern, clean hotel. Highly recommended!Genuine Expedia guest review
Nice hotel with nice location. The only disappointment was the bad working room lock - anything else was fine.Genuine Expedia guest review
"All-around great stay!"
Staff were so helpful. Room was bigger than I expected---and really nice. I will stay there again.Genuine Expedia guest review
"Expensive and tiny"
Very small room. Not overly impressed. Called night before about parking yet they failed to mention that they stay was during the Puerto Rican Day parade and we could not take our car out of the garage between 8 a.m. and 5 p.m. Major inconvenience!Genuine Expedia guest review
the air conditioning did not work even after the service man was there to fix itGenuine Hotels.com guest review
"Nice boutique hotel!"
Truly enjoyed our stay! Wish we would have known about the roof top patio:( while we were there! Very comfy bedsGenuine Expedia guest review
Great staff, nice hotel, but it is definitely all about location!Genuine Expedia guest review
Great,but no ice????Genuine Hotels.com guest review
"Underwhelming for the price"
I was on a business trip and stayed here for one night. At reception, I had to stand in a long line (about 10 minutes) while someone argued about his bill, and while multiple employees walked past me, there was no greeting, acknowledgement that I was there, or even "be right with you." Not a huge deal, but I usually expect better from four-star hotels. […] The 10th floor, which has the lounge, business center, etc. was "closed for renovations indefinitely," which was not stated anywhere on the hotel website and was thus pretty annoying. The room itself (I had the junior suite) was okay - kind of dark, but clean, and reasonably sized for NYC. No minibar, no room service(!). If you're just looking for a place to sleep, this is fine and the location is great, but I really think giving this hotel four stars is an overstatement. Read moreGenuine Hotels.com guest review
Great service. Nothing can be better.Genuine Hotels.com guest review
"Great little boutique hotel in a great location!"
We loved our stay at Cassa and were very pleased with how helpful and friendly the staff were. The hotel is close to most major sites and about a block and a half to a subway station. The only negative thing I can say is that I booked a King size bed, but feel confident we received a Queen. When I went downstairs to let them know, they assured me it […] was a King. I have a King size bed at home and it is much bigger. Other than that, the gentlemen and the front desk offered me an umbrella when it rained, printed my boarding passes and offered to deliver them to my room, and watched our luggage after check out until we needed to leave for the airport. Overall it was a great stay! Read moreGenuine Hotels.com guest review
Sehr sauber, zentral und fairer Preis! Zudem erst vor 3-4 Jahren umfassend renoviert. Wir empehlen das Hotel gerne weiter.Genuine Hotels.com guest review
"Small room uncomfortable bed !"
Hotel location great . Close to times square and broadway shows Staff polite Room well clean but a bit small , hey this is NY I guess! The double bed is very small and uncomfortable ! The shower is awesome.Genuine Expedia guest review
So glad I found this hotel and will definitely stay again. Nice boutique feel, quiet, clean, beautiful rooms, great bed. Only downsides -- no room service (though the front desk sent menus for places with 24-hour delivery), tiny closet and drawers (though it was enough for one for 3 days, it wouldn't have been enough for 2), and the hotel only serves […] a continental breakfast (though it's served in a lovely garden and Butter Restaurant downstairs does a great lunch and dinner). Staff and service were excellent. The bell/doorman spent 10 minutes trying to get me a cab at rush hour, even heading down to 6th Ave. to find one. Read moreGenuine Hotels.com guest review
Was in walking distance to Times Square,theatre district, Central Park,etc.Only negative are the rates per night. However, the convenience and service staff made up for that.As the saying goes, you get what you pay for. It was worth it for a short stay.Genuine Expedia guest review
The hotel is good and people all are polite and helpful,but parking is bad and need wait so long when you want to take your car.Genuine Expedia guest review
"Great location and excellent bargain for this area"
The hotel was very nice. It was close to Times Square but just far enough away to be a little bit quieter than most hotels in the area. I looked all over for a nice hotel at a rate I could afford and I was thrilled with the price and the quality of the Cassa Hotel.Genuine Hotels.com guest review
"Great Hotel Room"
Overall I was pleased with the hotel, the decor and the services. The restaurant under the hotel is very good. The front desk and valet staff were very helpful. I found the concierge desk lacking a level of customer service, especially on Saturday evening. I asked about a restaurant reservation at the place in the hotel and she didn't offer to call […] for me, but said I could call. There was no number for the hotel restaurant in my room, so I asked the front desk person to help me out. I left my room key in the room and asked for another, while the front desk was helpful, she made a very snide comment that both myself and the front desk disagreed with out loud. I expect a certain level of helpfulness from a concierge desk, especially in NYC. I've traveled all over the work so I feel I have a good base line for what good service is. That way my main issue. The rest worked out fine. Read moreGenuine Hotels.com guest review
"clean, comfortable, great staff"
a small gem - lovely, helpful staff; impeccably clean room with comfortable bed & bathroom. no room service, but staff gave me menus to order in & food was delivered. the only disadvantage is the tiny lobby, so not a good meeting place; but otherwise, top marks for Cassa.Genuine Hotels.com guest review
I wasn't sure what to expect of a small boutique hotel but Cassa was terrific. Nice, albiet small, room, well appointed and an awesome shower. Butter, hotel restaurant, was also terrific with great atmosphere.Genuine Hotels.com guest review
Freat location For business. Hotel staff very friendly... Need additional outlets chargers near bed.Genuine Expedia guest review
"Tine rooms, Tiny hotel but great location"
The room was comfortable but very small and very few amenities. That said, the location is great and staff friendly.Genuine Hotels.com guest review
Really great stay. THe room was a but small, but very comfortable and clean. It was very, very quiet at night. One of the best night's sleep I ever had at a hotel in Manhattan. Very professional and welcoming desk staff--shout out to Jose!Genuine Hotels.com guest review
"Nice, clean and wonderful staff."
Room was clean, shower was wonderful. Our main complaint was lighting. The staff was wonderful so quick to meet your needs. We were only there for one night so it was okay. Room was way too small, No draws, very small closet. Upon checking in I told to front desk the only compaint I read about there hotel was no coffee maker in room and they said all […] you have to do is ask, and one was sent up to our room immediately. Had to walk about one block to get my daughter breakfast no room service or restaurant in the hotel for breakfast. Location was not bad for the price, close to walk to Broadway. Met our needs for this visit. Read moreGenuine Expedia guest review
"Nice clean hotel near to time square"
Nice clean hotel ,near to time square 12 mins walking to central park. I like it .Genuine Expedia guest review
"Not worth it"
I paid $450 for this room for 1 night, thinking it would be a good upgrade from my usual $300 - $350. Not true, not worth it at all. Its just an old office building. The lobby looks like an office building, cement blocks by the elevator bank. The room was fine I guess, but small and nothing special. Because it is Viceroy group, I was expecting much […] better. Total disappointment. For once, I actually wanted to use the robe (which turned out to be a cold, lightweight waffle weave no thanks) and looked for slippers which did not exist. No slippers for $450? Not staying here again, big mistake. I can have a better experience for less. Read moreGenuine Hotels.com guest review
"Good location, small hotel, few amenities"
Room was ok but not many amenities and not much space.Genuine Hotels.com guest review
"Great hotel made stay in New York much easier"
We stayed 2 nights and had a great experience. Everything we needed in a hotel was there except twin beds as I was traveling with my sisterGenuine Expedia guest review
"Perfect hotel for someone who wants to be in midto"
I found it hard to find the hotel as it's small, w/ a small lobby but the building is really high w/ 4 rooms on each floor & v. quiet! It's next to the Butter restaurant on 45th st between 5th & 6th Ave. The room was small but perfect for one person, v. nicely decorated. The bathroom was big w/ a great shower. I loved the location!! Wifi isn't included […] in the room rate, so beware! There's free wifi in the lounge on the 10th fl otherwise it's $15 per day. I would recommend this hotel & would certainly stay there on my next visit! Read moreGenuine Expedia guest review
Had a great time, Hotel staff was extremely helpful!!!Genuine Hotels.com guest review
"Close to business location"
The staff was very pleasant and helpful, The room was very clean. Would stay at hotel again.Genuine Hotels.com guest review
The location of Cassa Hotel is fantastic. The hotel staff are very friendly and helpful. Our "deluxe" room was very small but the bathroom was quite nice. For the money I would say this is a good value in a great location.Genuine Hotels.com guest review
It was my first time staying in NYC. The hotel let us check in early. It's a smaller hotel. The room we stayed in was small but perfectly fine for just me and my girlfriend. Nice and clean bathrooms. Would stay there again.Genuine Hotels.com guest review
"Excellent location, great value!"
The hotel exceeded our expectations, friendly staff, clean, updated rooms and the locations turned out to be just great, within walking distance of many NYC attractions (Times Square, 5th Avenue, Central park). I would only ask for two things, free of charge internet in the rooms and larger bed (queen instead of double bed). This hotel is a great value […] option for people looking to be in the hearth of Manhattan. Read moreGenuine Expedia guest review
"Perfect midtown location"
Loved the hotel and location. Staff was extremely nice and helpful. Would definitely stay there on another trip.Genuine Hotels.com guest review
Nice clean hotel with a great restaurant (not affiliated) in the basement. Clean, easy and cost effective.Genuine Expedia guest review
Concierges were very helpful. Room was dreary, couch and cocktail oversized, storage for 2 people was minimal. Desk small. Lamps by bed were too dim to read by. Lighting overall was dim but staff was helpful and brought an extra lamp. Bathroom was large, very good shower, towels, products. No lobby. Public space on upper floor has potential but was […] decorated cheaply (e.g.carpet tile). We were told that rooms are being renovated. Read moreGenuine Expedia guest review
"good midtown location"
nice room, good staff, great shower. good bed, too. Would have liked a coffee maker in the room, and have the amenities replenished, as I use them.Genuine Expedia guest review
"An excellent boutique hotel."
The rooms and bathrooms are relatively spacious for New York. The beds are comfortable with quality linens. The staff goes out of their way to be helpful in a welcoming, friendly manner. In spite of being located in the middle of Times Square, our room was quiet. The restaurant associated with the hotel was excellent with unusual choices and prompt […] service. We will definitely return. Read moreGenuine Expedia guest review
"Nice hotel close to Time Square"
Wonderful staff, very clean hotel, easy access to everything we wanted to get to.Genuine Expedia guest review
Great Hotel. Extremely clean and awesome location. Draw backs would be no room service. Would be nice to have a pub in the hotel that would be available throughout the day...only fine dining resturant on site.Genuine Expedia guest review
EZ Check In & Check Out, Cozy Modern Rooms, Close to Shopping and BroadwayGenuine Expedia guest review
"Off Broadway-but close enough"
Easy to miss the hotel. It's tucked away in a little corner. I was expecting a traditional hotel enterance and walked right by. The lobby is small and unassuming, but the room was very nice, clean and comfortable.Genuine Hotels.com guest review
I've been there with my wife for 5 nights, the location is perfect, 3 minutes walking to time squere, the room was very clean and very comfertable.Genuine Hotels.com guest review
"Excellent location....wonderful stay"
I spent one night at the Cassa Hotel. The location was great. Steps from Times Square. Staff was excellent, friendly and professional. Room was a little small and could use better lighting. Bathroom was updated and very clean. Overall I am very happy with my stay and would definitely stay here again.Genuine Hotels.com guest review
"A Nice Hotel"
Very clean and comfortable rooms.Genuine Hotels.com guest review
My husband and I stayed at this hotel for our one year anniversary. We wanted a place close to times square and this was perfect!! All of the staff was amazing and so hopeful. They always greeted me by name and that was totally different than any other hotel I was at. Perfect location for sight seeing and shopping. We had a fantastic time, thank you […] for helping us make our one year anniversary a great memory! Read moreGenuine Hotels.com guest review
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