All hotels in New York, New York, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here70 West 45th St., New York, NY, 10036, United States of America, ‏‎800-491-6126
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4.4 / 5Excellent

Score breakdown (from 1,081 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.6
  • Comfort
    4.3
  • Condition
    4.4
  • Neighborhood
    4.6
5.0 / 5Outstanding
"New chic boutique style hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Conveniently located at 6th Avenue and 45th street, a chic new property, great bathroom and clean comfortable room.
Genuine Hotels.com guest review
1 night business trip Dec 2, 2014
A Traveler
US
5.0 / 5Outstanding
"Cute hotel convenient to theatres"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We enjoyed this first stay at the Cassa Hotel. It's convenient to Times Square and to the theatre district. The rooms were a tad small, but they were immaculate. The bathrooms were huge, and the shower was luxurious.
Genuine Expedia guest review
Other trip Nov 29, 2014
Rose
US
5.0 / 5Outstanding
"Very Nice Hotel, Close to Time Square"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Cassa is very close to Time Square and Grand Central Terminal. The hotel is very quiet for being in the city and the staff is very attentive and courteous. Most rooms you book in NYC are going to be small so don't expect a lot of space but our room was set up very neatly and it was cozy. I would stay here again.
Genuine Expedia guest review
Other trip Nov 29, 2014
Anthony
US
5.0 / 5Outstanding
"My stay at Cassa Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff and service was wonderful! I loved the location, I was able to walk to Time square in less than five minutes. I highly recommend this hotel.
Genuine Hotels.com guest review
2 night trip with friends Nov 21, 2014
Laneta
US
5.0 / 5Outstanding
"enjoyed hotel casa"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
great place, perfect location
Genuine Hotels.com guest review
1 night romance trip Nov 21, 2014
vladimir
US
4.0 / 5Excellent
"nice hotel, excellent location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
great location, very nice staff. Very clean room. the bathroom in excellent condition, no complaints
Genuine Expedia guest review
Other trip Nov 25, 2014
roger
US
5.0 / 5Outstanding
"Weekend in Manhattan"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
This will hotel was in a great location near times square. The rooms are clean the bathroom is a great size and the shower is very large. My only complaint would've been the bed was not as comfortable as it should've been. We had a king-size room and I believe they should upgrade their mattresses to pillow tops. I would definitely recommend this hotel. In addition, the front staff was excellent.
Genuine Expedia guest review
Other trip Nov 24, 2014
Lisa
US
5.0 / 5Outstanding
"Awesome Hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Location, location, location, this place has it! The Cassa is a small but elegant hotel. The staff more than met our needs. From Angela to Sam to Patrick, the employees cared about helping my husband and me from check-in to check-out. Jennifer V. sure knows how to hire!
Genuine Expedia guest review
Other trip Nov 24, 2014
Trish
US
5.0 / 5Outstanding
"Convenient, clean and courteous"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is my new favorite hotel in NYC. The staff was amazing. They were so friendly and helpful. The rooms were clean and comfortable and attractive. The hotel is in a good spot - close to so much but yet out of the hustle and bustle.
Genuine Expedia guest review
Other trip Nov 24, 2014
Priscilla
US
4.0 / 5Excellent
"Great location, nice rooms"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We really had no disappointments other than with the breakfast that was offered through an attached restaurant. Great location, clean, comfortable, and courteous staff.
Genuine Expedia guest review
Other trip Nov 24, 2014
brandon
US
5.0 / 5Outstanding
"Nice Hotel, close to the CORE of MAnhattan"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent location, extremely clean. Close to a lot of Manhattan's landmarks (Time square, Rockefeller center, Public library, etc). Very good and efficient attention from the front-desk people.
Genuine Expedia guest review
Other trip Nov 24, 2014
Roberto
US
5.0 / 5Outstanding
"Glad we chose Cassa Hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
When we arrived we were told they were overbooked and we would have to stay at another hotel. We were disappointed but really had no choice. Cassa sweetened the bad news though by letting us know that we'd be refunded for our first night. The other hotel was OK. When we checked into Cassa the next night, however, we discovered what we had been missing. It's super nice and the rooms and bathrooms were much bigger and much nicer than the alternate hotel. We were very happy to stay at Cassa. I'm hopeful that Expedia will honor the hotel's promise of a refund -- we were not able to get anything at all in writing and that makes us a bit nervous.
Genuine Expedia guest review
Other trip Nov 22, 2014
beth
US
5.0 / 5Outstanding
"Our honeymoon in NYC"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
From the start, the Cassa Hotel experience was great. Located only a couple blocks from the heart of Times Square, it's a great location. The staff was amazing, super friendly, and accommodating. From the minute we arrived, it was like we were good friends, welcomed home. The room was just like the photos, beautiful, in perfect condition. Everything worked great and the room was super quiet (kind of surprising given how close the hotel is to quite a busy world. The bathroom was lovely too. The linens and the products in the shower were grat. The bed perfectly soft. Having BUTTER (renowned restaurant) in the basement doesn't hurt either! Yum. If you love the look of a contemporary and clean environment, this is the place for you. Seriously, if you read this review and choose not to stay here, you're just silly. I don't know how this place could be any better. Really.
Genuine Expedia guest review
Other trip Nov 20, 2014
Sid
US
5.0 / 5Outstanding
"Best hotel for price and location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I enjoyed staying at this hotel because it was very elegant and modern. The staff was excellent! The room was very spacious and pleasantly comfortable. Wherever I needed to go was in a very close proximity to the hotel. The Cassa hotel is definitely going to be my go-to hotel whenever I visit New York City.
Genuine Expedia guest review
Other trip Nov 20, 2014
Antoine
US
4.0 / 5Excellent
"Very pleasant, quiet hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Rooms are very small but comfortable. It is very convenient for the theater district.
Genuine Expedia guest review
Other trip Nov 20, 2014
dan
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Tiny ironing board hard to use, no flat surface to place it on.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
4.0 / 5Excellent
"Midtown hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
We didn't get in until almost midnight. Patrick, who was there that night, couldn't have been more gracious. He even upgraded our room, which was a welcome treat after a long day of travel.
Genuine Expedia guest review
Other trip Nov 20, 2014
Mary
US
5.0 / 5Outstanding
"Great location, super clean!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel was very clean, modern and in a great location! They did an awesome job cleaning our room everyday and restocking, never had to call and ask for more towels or anything. Would stay there again!
Genuine Expedia guest review
Other trip Nov 20, 2014
Christins
US
4.0 / 5Excellent
"Highly recommend this hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Room was quite spacious in comparison to other nyc hotels that I have stayed at in the past. Bed was extremely comfortable! :) Room was clean. Hotel staff was great - extremely friendly and helpful. Hotel location was perfect - walking distance to a lot of things including time square, central park, rockefeller center, etc.
Genuine Hotels.com guest review
1 night romance trip Nov 8, 2014
Leah
US
4.0 / 5Excellent
"Good but not Great."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed here for the NYC Marathon. The great thing was the location is just two blocks from race bus pickup and the beds were very comfortable. The service was good until we spent ten minutes out front try to catch a cab to leave with no help. My wife also did the brunch on Sunday in the restaurant while I was running and it took her 20 minutes of waiting to get the waiter to come by. Really. All in in all it is a nice hotel but hugely overpriced as I have stayed in far nicer places that were nearly half the price.
Genuine Expedia guest review
Other trip Nov 4, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent choice in midtown"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed there for business for one night and it was excellent.
Genuine Hotels.com guest review
2 night business trip Oct 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Cassa - outstanding"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent service. Staff was amazing. Loved it
Genuine Hotels.com guest review
1 night family trip Oct 25, 2014
Julia
US
5.0 / 5Outstanding
"Pleasantly surprised!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a wonderful stay here. The bathroom was amazing and the bed was very comfortable. The room was a little small but not surprising for the city. The staff was friendly, helpful and efficient. Will definitely stay there again!
Genuine Hotels.com guest review
1 night family trip Oct 25, 2014
Kc
US
5.0 / 5Outstanding
"As Expected"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great location convenient to subway, excellent restaurants and Broadway. Room was comfortable size with great size flat screen. Excellent service - we arrived late, after 9PM, so it was nice to enter the room with soft music playing on the radio. Staff was very helpful with directions and suggestions.
Genuine Expedia guest review
Other trip Oct 20, 2014
Howard
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel, great location. Clean, new and very comfy beds!
Genuine Expedia guest review
Other trip Oct 20, 2014
A Traveler
US
4.0 / 5Excellent
"Great Location for Broadway shows!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Easy walk to theater district and dining..
Genuine Hotels.com guest review
2 night romance trip Oct 8, 2014
A Traveler
US
4.0 / 5Excellent
"Great Location!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Hotel is small, really no lobby, but a great friendly, knowledgeable front staff. The room was small and no view, but much expected in the city.The hotel has a great terrace on the 10th floor which was very private since very few people were ever there at night. Location to Times Square and Broadway was a plus for this hotel.Would stay there again.
Genuine Hotels.com guest review
3 night romance trip Sep 18, 2014
Doreen
US
5.0 / 5Outstanding
"wonderful trip to the Big Apple"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Truly a boutique hotel. Smallish but still large enough, small lobby but large enough with an overly friendly staff and there always were plenty on duty to service everyone. Absolutely no complaints from our group (three senior couples) and we all would stay with Cassa again. Concierge was outstanding and the restaurant on site (Butter) had superb food not to mention the ambiance and great wait staff.
Genuine Hotels.com guest review
3 night trip with friends Oct 8, 2014
david
US
5.0 / 5Outstanding
"Awesome..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We loved this Hotel.... Wished we had more time to spend enjoying the many accommodations. The Hotel staff was extremely friendly and helpful A+. Would definitely stay there again.
Genuine Hotels.com guest review
1 night romance trip Oct 2, 2014
tamara
US
5.0 / 5Outstanding
"Great hotel! Right in the middle of everything!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Super friendly and helpful from the moment of check in to the very last moment when we checked out. They helped us find good local food on the day we arrived. They made our first anniversary amazing! They also helped us flag down a taxi to the airport since we were running short on time.
Genuine Expedia guest review
Other trip Sep 30, 2014
Dandano
US
5.0 / 5Outstanding
"Close to office and everything I need!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The Cassa rooms are nicely designed and very efficient. I love the amount of closet space provided and the spa-like bathrooms. The front desk was extremely helpful, especially on a rainy morning in NY where they hailed a cab for me and then walked me to the cab under the cover of an umbrella. Although my room was being redecorated at the time, I was advised in advance and Cassa provided notes of apology everywhere so not a problem. I also love the breakfast, that it is across the street from our NY office and close to so much shopping and so many restaurants, and I love the little cafe across the street that has every conceivable type of food. Definitely my favorite place to stay in midtown!
Genuine Hotels.com guest review
1 night business trip Sep 24, 2014
Denise
US
5.0 / 5Outstanding
"Good choice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice, modern hotel, perfect location, close to metro.
Genuine Expedia guest review
Other trip Sep 28, 2014
Honza
US
4.0 / 5Excellent
"Great Hotel to stay in"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Overall is a great experience with this hotel stay. I wouldn't mind staying here again. Recommendable...thanks!
Genuine Expedia guest review
Other trip Sep 28, 2014
emil
US
5.0 / 5Outstanding
"NYC's Best Hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed at Cassa for our 20th anniversary - staff was incredibly helpful and friendly, from desk staff to doorman to cleaning crew. Rooms were so spacious and luxurious. Location perfect. I will never stay at another hotel in NYC - this is our new fav. Butter (restaurant) was so loud we couldn't even hear our waiter, but great wine and fantastic food compensated for that. Absolutely the best!!!!
Genuine Expedia guest review
Other trip Sep 26, 2014
A Traveler
US
4.0 / 5Excellent
"Good find"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Private, clean, good shower, friendly staff.
Genuine Hotels.com guest review
2 night trip Sep 19, 2014
A Traveler
US
3.0 / 5Good
"Great location, rooms need more light and updating"
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The staff was extremely accommodating and friendly but my room was very dark and the bathroom had broken tiles and not very clean. I found pubic hairs in my shower and hair and dust on the floor. The wall above my bed had an area where a large picture was removed from the wall and it looked terrible. Overall the location is good, within walking distance to Grand Central, Rockefeller Plaza, 5th avenue, etc. Not sure is I would return though. Too many other excellent options in the city.
Genuine Expedia guest review
Other trip Sep 15, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Mack, the concierge, was especially helpful. Staff was professional and friendly at all times. Upon checking in our friends mentioned it was our 40th wedding anniv. and your staff went the extra mile to have a bottle of wine waiting for us in the room - very nice (and their guess of what to give us hit the mark - it is exactly what we drink:)
Genuine Hotels.com guest review
3 night trip with friends Sep 9, 2014
Cindy Fleming
US
4.0 / 5Excellent
"Fresh and Crisp, typical small NYC rooms"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The Hotel is conveniently located in Midtown, albeit on the West side, but still safe and clean. The rooms were very fresh and new. Smallish, but great bathrooms and flat screen TV. Bed was plush. We will stay again! Good value for Midtown.
Genuine Hotels.com guest review
3 night business trip Sep 7, 2014
Dennis
US
5.0 / 5Outstanding
"Most comfortable bed!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We had a great stay. Upon entrance we were greeted by a friendly staff who gave us an automatic upgrade to a bigger room and a free bottle of champagne to start our stay off right. We didn't even get such treatment when on our honeymoon! They were friendly, helpful and the bed was so comfortable. One of our best hotel experiences in a long time.
Genuine Hotels.com guest review
1 night trip Sep 6, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Very nice place to stay - great location and staff!
Genuine Expedia guest review
Other trip Sep 8, 2014
Yanislav
US
3.0 / 5Good
"Memorable experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    4.0
I will stay there in the future too. Most of all I liked the staff's smile, service and readiness to do anything to make it comfortable, enjoyable and in short worthwhile to stay at the Cassa. Especially the big guys who are ever smily and vigilant at the lobby and entrance. Thank you.
Genuine Hotels.com guest review
3 night business trip Aug 30, 2014
Pema Karpoche
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Nice stay. Close to times square. But a little far from subway station. Nice staff there. Also good experience staying Cassa .
Genuine Expedia guest review
Other trip Sep 8, 2014
A Traveler
US
3.0 / 5Good
"Left much to be desired."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
While the location was great for us -- my husband and I were visiting for the U.S. Open and wanted to be near, but not IN, Times Square -- our stay at the Hotel Cassa was somewhat disappointing. I want to say that many of the staff we encountered (the doormen, and the security representative who came to our room to help with a broken phone) were EXCELLENT and could not have been nicer. Management, however, was not particularly helpful, however, when we reported that (1) our phone did not work; and (2) the internet did not work. With respect to the internet, note that "complimentary" wifi is a complete misnomer. The complimentary service is dial-up speed and cut out all the time. For decent wifi, you will still need to pay their daily rate ($15, I think). Also, not a big deal had they told us there were ongoing renovations, but the wall above our bed had a bunch of holes where artwork must have previously hung. We're paying for ambiance, and while we understand and appreciate that upgrades have to get done sometime, a note from the staff at checkin would have gone a long way.
Genuine Expedia guest review
Other trip Sep 7, 2014
SE
US
4.0 / 5Excellent
"Great location and no bed bugs"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Close to time square, 5th ave shopping, and broadway. Very helpful staff.
Genuine Expedia guest review
Other trip Sep 3, 2014
avid traveler
US
4.0 / 5Excellent
"Very nice hotel in the Times Square area"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Cassa Hotel is very comfortable and convienently located in the Times Sq. area. Nice rooms, friendly staff. If you want a nice place to relax after enjoying a day in the city, Cassa is the place for you!
Genuine Expedia guest review
Other trip Sep 1, 2014
Lifelong NYer.
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great location and hotel for the price! Very helpful staff.
Genuine Expedia guest review
Other trip Aug 31, 2014
A Traveler
US
1.0 / 5Poor
"Never again!!!!"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Horrible Hotel .
Genuine Hotels.com guest review
3 night business trip Aug 15, 2014
A Traveler
US
5.0 / 5Outstanding
"Great staff!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff was so nice,friendly and professional, room was very clean!!
Genuine Hotels.com guest review
1 night romance trip Aug 23, 2014
A Traveler
US
4.0 / 5Excellent
"Decent sized room in Manhattan"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The staff at this hotel is amazing. Patrick at the front desk was extremely helpful and accommodating. The room was small, but not as small as some the rooms that I've stayed at in Manhattan. My only complaint is that Expedia has this room listed as a double. Do not assume this means double bed. It means 2 people to a room...and it's a full sized bed, not a queen so take that into consideration.
Genuine Expedia guest review
Other trip Aug 25, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    5.0
  • Neighborhood
    5.0
too small of rooms
Genuine Hotels.com guest review
3 night trip Aug 17, 2014
haydee pena
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews