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1 room, 2 adults
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70 West 45th St., New York, NY, 10036, United States of America, ‏‎800-491-6126
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4.4 / 5Excellent

Score breakdown (from 1,120 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.6
  • Comfort
    4.3
  • Condition
    4.4
  • Neighborhood
    4.6
5.0 / 5Outstanding
"Very nice hotel. Just what we needed."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The room was small, but modern and clean. The bed was comfortable. The staff was friendly and helpful. The bath was well-lit and had a large shower (no tub) with rain and handheld heads. The location was very convenient to Times Square and Rockefeller Center. If you're looking for amenitites, this is not the hotel for you. If you want a clean place to stay close to Times Square, this is perfect. Would definitely stay here again.
Genuine Expedia guest review
Other trip Mar 16, 2015
Larry
US
5.0 / 5Outstanding
"Fantastic NY Experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staff was super friendly and helpful. Let us check in early so we could leave our belongings to investigate NYC. Told us about half price broadway tickets for that night and where to go to wait in line. Fantastic time there.
Genuine Expedia guest review
Other trip Mar 14, 2015
Mandy
US
2.0 / 5Fair
"One night."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    1.0
It was only one night. ONLY A NIGHT!!
Genuine Hotels.com guest review
2 night business trip Mar 8, 2015
A Traveler
US
5.0 / 5Outstanding
"love it"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
it was one of the best stay in my life the cityis beautiful hope go back for may
Genuine Hotels.com guest review
1 night romance trip Mar 6, 2015
Jean M
US
4.0 / 5Excellent
"A short visit with my Cousin"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Check-in on arrival was professional, smooth and quick. Had an upgrade because hotel is an Expedia VIP hotel.
Genuine Expedia guest review
Other trip Mar 9, 2015
Fidel
US
4.0 / 5Excellent
"Honest review"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Jermaine at the front desk was very warm, welcoming, and hospitable. The room is smaller than the expedia pics show but it is nice and comfortable. The armoire was in a very Random and awkward location next to the bed. Great location in the city center next to Times Square. The breakfast at their restaurant Butter was decent but they ran out of a lot of the food items both days.
Genuine Expedia guest review
Other trip Mar 9, 2015
Habby Travels
US
5.0 / 5Outstanding
"Nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Cool it was comfortable , the bed were very soft and I would go back very shortly
Genuine Expedia guest review
Other trip Mar 9, 2015
A Traveler
US
5.0 / 5Outstanding
"Great NY find!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice, comfortable, conveint and perfect place to stay! We had no problems and breakfast included was also perfect! We will stay here again!
Genuine Expedia guest review
Other trip Mar 3, 2015
Max
US
4.0 / 5Excellent
"Nice hotel, excellent location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel is in an excellent location--in the center of Midtown Manhattan--and reasonably priced considering its location. The bedroom is small (as other reviewers have mentioned), but the bed is really comfortable, the room has a good shower, and it is really clean. The breakfast buffet at Butter (the attached restaurant) is also tasty. The best feature, though, is how wonderful all of the staff are--from reception to house cleaning. They really try to make you feel comfortable and welcome.
Genuine Expedia guest review
Other trip Feb 25, 2015
Clarice
US
5.0 / 5Outstanding
"Nice Hotel close to Time Square"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel staff are friendly and accommodating, The room are very nice, clean and quiet. The hotel is near every key lactation within walking distance. Time Square, Theater district, Radio city and Rockefeller Center.
Genuine Expedia guest review
Other trip Feb 25, 2015
A Traveler
US
2.0 / 5Fair
"the cassa hotel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
sincerely the bed was too small. it was very little and this was not explained to me by expedia. this was very disappointing. if I had knowned that I would have gone to another hotel.
Genuine Expedia guest review
Other trip Feb 23, 2015
A Traveler
US
4.0 / 5Excellent
"Hotel's fine, skip dinner at the restaurant"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel is fine, within walking distance to Times Square. The room's comfortable and modern. I wasn't thrilled about the restaurant, Butters, which is connected to the hotel. I usually enjoy relaxing at the end of the day with a drink at the bar, but the kitchen was closed because a private group had reserved it. And while I could have gotten a drink at the bar, the bar doesn't allow you to charge to the hotel. Even more significantly was the aura of snootiness of the place, the waiter and the hostess, all of whom made a big deal about a "private party" having precedence which is why they couldn't serve anything from the kitchen. I just want two blocks away to an Irish pub which served all my purposes just fine. The hotel could do so much better than doing business with an annoying and snooty place like Butters.
Genuine Hotels.com guest review
1 night business trip Feb 15, 2015
Guillermo
US
3.0 / 5Good
"Out of towner"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Very was small for the price for four three nights and kids were crying every morning house Keeper and bell service was very nice
Genuine Hotels.com guest review
3 night romance trip Feb 13, 2015
A Traveler
US
5.0 / 5Outstanding
"Going to a show? Stay here and be happy."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Junior suite: great value, sufficient space, quiet despite being on the side of 45th times square. Only minor comment for improvement: Better lighting needed for closet, bedroom and coffee bar. Staff were amazing from the desk to doorpersons. Butter restaurant in the hotel: popular, unique cuisine, delicious. Great lunch (caution: one butter burger entrée will be ample for 2). Breakfast there included in suite price. Cassa is a find! Will definitely return without hesitation.
Genuine Hotels.com guest review
2 night romance trip Jan 29, 2015
bonnie
US
4.0 / 5Excellent
"Very good location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
It is very good hotel, although the rooms are not big enough, the location is excellent between 5th and 6th Ave. close to time square, and many others things, staff are very nice, the room are smalls, has a great restaurant.
Genuine Expedia guest review
Other trip Jan 27, 2015
Manuel
US
5.0 / 5Outstanding
"Weekend Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
My wife and I made an empty nester trip from Fl to NYC for a Fri-Sun stay. Booked this hotel and flights through Expedia. Got a great package price and had direct flights with Jet Blue. We have been to NYC many times and we definitely plan on staying at The Cassa Hotel again. As a Viceroy minimalist property it has everything we want (clean, safe, quiet, friendly desk staff, great concierge service, proximate to areas we visit) and does not have the full service resort amenities that we don't desire on short stays such as this trip. One note; it does sit back off 45th a bit and has a small entrance so it is easy to miss your first time there . Great staff, location and updated rooms. We will be back soon.
Genuine Expedia guest review
Other trip Jan 26, 2015
David
US
5.0 / 5Outstanding
"Perfect NYC hotel!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I do not know why this place has any negative reviews. The staff from the first moment were all smiles and gave us great recommendations. I briefly mentioned it was my fiance's bday when we checked in. We came back that evening to champagne, desserts, and a lovely happy bday note! The room was very clean and comfortable.
Genuine Expedia guest review
Other trip Jan 26, 2015
Megan
US
4.0 / 5Excellent
"great location, comfortable beds"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This hotel is great for going to shows, great restaurants, Times Square, subway nearby. The only negative I can think of is that there is not much of a lobby which is not a huge deal. There is also no mini bar, but you can go down to the restaurant and get a drink to bring up. The bed is very comfortable and the room is well designed. A fan in the bathroom would be great, it gets very steamed up when someone is showering! The front desk staff is helpful and very nice. If you want more of a "hotel" experience then its probably not the right place. (spa, lobby, mini bar) but for a great local, comfortable bed, nicely designed room its great!
Genuine Expedia guest review
Other trip Jan 26, 2015
Meg
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Fantastic hotel! My fiancé and I stayed for 4 nights here. The room was clean, the staff friendly, and the hotel is attached to the restaurant Butter which I would highly recommend. The room is typically sized for a New York hotel, pretty small but is expected, the bathroom was very nice, great shower. Bed was comfy, hotel was quiet. 5 star recommended.
Genuine Expedia guest review
Other trip Jan 20, 2015
Sean
US
4.0 / 5Excellent
"Cassa- A Welcome Surprise"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
I found Cassa by accident and it proved to be quite the gem. Great location, knowledgeable staff and they let me check in early. The room had excellent finishings and had much more character than any of the big chain hotels. I did not want to leave the next day. It was sheer comfort.
Genuine Hotels.com guest review
1 night trip Jan 11, 2015
James
US
4.0 / 5Excellent
"Nice boutique hotel a block away from Times Square"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
I recently stayed at Cassa Hotel for a 3-day stay in New York City. I wanted to mix business with pleasure so I wanted to be at a good location without breaking the bank. Cassa Hotel fit the bill perfectly, as it is located literally a block and a half from Times Square and a few blocks from Grand Central Station. Best of all, it is an Expedia VIP+ hotel, which means that I was able to use my Expedia+ Rewards points to its maximum potential and ended up getting a great deal. Hotel staff is very friendly, amenities are good, room size is on the smaller side as typical with most NYC hotels. Overall, a very good experience and a great value for a location so close to the center of the city.
Genuine Expedia guest review
Other trip Jan 16, 2015
Kirk
US
4.0 / 5Excellent
"Nice hotel, reasonable price"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The interior of the hotel is definitely modern, some would say the lobby is "cold"; but the rooms are a decent size (for NYC standards), clean and comfortable. The water pressure and temp in the shower was great. The staff wasn't overly friendly, but definitely not unaccomodating. The restaurant Butter has good, quality food and the prices are standard for NYC.
Genuine Expedia guest review
Other trip Jan 14, 2015
Brooke
US
4.0 / 5Excellent
"Close to everything"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great location. Small room but fine. Excellent staff
Genuine Hotels.com guest review
2 night romance trip Jan 9, 2015
Ellen
US
5.0 / 5Outstanding
"Great experience!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We loved it!! Great space and very chic!
Genuine Hotels.com guest review
1 night romance trip Jan 3, 2015
sandra e.
US
4.0 / 5Excellent
"Excellent choice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The staff were awesome. Very accommodating. Made our experience in NYC very pleasurable. Would definitely stay there again. Excellent location between Grand Central Terminal and Times Square. Great Irish pubs in close proximity.
Genuine Expedia guest review
Other trip Jan 6, 2015
A Traveler
US
5.0 / 5Outstanding
"Hidden Gem near Times Square"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent location- walking distance to Times Square. Rooms (though a bit small) are modern, clean, and comfortable. Excellent amenities. Customer service was excellent. Walked past this hotel on the way to Times Square, without even noticing. A hidden gem.
Genuine Hotels.com guest review
1 night trip with friends Jan 1, 2015
Richard
US
5.0 / 5Outstanding
"Great place. Great Location. Great staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
My wife had a one night stay scheduled in NYC to see a show on Sat. Jan 3. We had a terrific stay at the Cassa. Couldn't have been more pleased. Staff was very friendly, helpful and accommodating . No problems or concerns. If you are considering staying in Mid Town , the Theater district this is a excellent, reasonably priced hotel. Would recommend to anyone
Genuine Expedia guest review
Other trip Jan 5, 2015
RD
US
5.0 / 5Outstanding
"Wow, Wonderful first time trip to NYC"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Best staff my wife and I have experience in our 40 years of vacations. Room was ready early and very clean. The Big Apple can be intimating on your first visit but after meeting the staff all concerns were gone. I can not say enough good things about each employee
Genuine Hotels.com guest review
3 night romance trip Dec 30, 2014
john
US
5.0 / 5Outstanding
"Excellent hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent service and location. Highly recommend. Very clean and extremely friendly staff. Great place to stay.
Genuine Expedia guest review
Other trip Jan 4, 2015
Monkey
US
4.0 / 5Excellent
"Too Close to Times Square for Comfort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
I was pleasantly surprised by the Cassa Hotel. I could not find it on the first pass down 45th Street because the signage is too small, but once I made it in I enjoyed my stay. The city was still packed from New Year's Eve so traffic, both auto and pedestrian, was overwhelming at times. The friendliness of the staff and the really pretty room and bath were the strengths.
Genuine Expedia guest review
Other trip Jan 4, 2015
Mollygrace
US
5.0 / 5Outstanding
"Best hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The best location, everything are close, it's clean.
Genuine Expedia guest review
Other trip Jan 2, 2015
angelita
US
5.0 / 5Outstanding
"First Time in NY"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The room was a lot larger than expected by NYC standards. The bathroom was nice and modern. The all glass shower was the nicest part of the room. The shower could easily fit 3 or maybe 4 people. The "06" corner unit faces Times Square and the billboard lights would like up the bathroom at night. It was pretty quiet at night for the most part. The king size bed was really nice and soft. The lobby is modern and the short hallways/(2) elevators are dim lit giving the romantic feel. If not one may think it's creepy. I would stay here again.
Genuine Hotels.com guest review
8 night romance trip Dec 20, 2014
Masen
US
5.0 / 5Outstanding
"Great hotel!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel staff were so friendly and couldn't do enough for you. Also great room with a big bathroom. Hope with the changes coming to this hotel the care to the guests doesn't change. Thank you!
Genuine Hotels.com guest review
3 night romance trip Dec 27, 2014
Maryann
US
3.0 / 5Good
"Hotel close to principal points of interest"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Staying three nights, great for lobby staff and bell captain. Expensive for what it is.
Genuine Expedia guest review
Other trip Dec 31, 2014
A Traveler
US
4.0 / 5Excellent
"Great Location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Construction in the hotel made things a little loud, the location is wonderful to Times Square. Room size is good not great. Staff was excellent. The free brunch was a waste of time, barely anything available and no staff to help out. Seemed as if it was a second thought.
Genuine Expedia guest review
Other trip Dec 31, 2014
A Traveler
US
5.0 / 5Outstanding
"Modern, clean and comfy!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The staff were friendly upon entry and every other encounter. The room was clean with a comfortable bed. LOCATION was awesome!!!
Genuine Expedia guest review
Other trip Dec 30, 2014
NJ
US
3.0 / 5Good
"Good location, small room."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    5.0
Id spend the extra money next time for a place with a bigger room and better ammeneties.
Genuine Hotels.com guest review
1 night romance trip Dec 27, 2014
A Traveler
US
4.0 / 5Excellent
"Overall nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Lobby very small and cramped as well as area at elevators. Attached restaurant takes up some of the area. Overall nice hotel located close to Times Square
Genuine Expedia guest review
Other trip Dec 27, 2014
Sandy
US
4.0 / 5Excellent
"Great location. Concierge was great. All staff v"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
We really enjoys our stay and would definitely return. Only complaint is poor lighting in the room
Genuine Expedia guest review
Other trip Dec 27, 2014
A Traveler
US
4.0 / 5Excellent
"Great location and staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Perfect location and super nice staff. Patrick at front desk was great and so helpful. Minor complaint were the extremely small rooms but it's NY...
Genuine Expedia guest review
Other trip Dec 26, 2014
Angela
US
5.0 / 5Outstanding
"Cozy & Quiet, Right near Times Square"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Comfortable beds (my husband is very particular), quiet with friendly staff. It is just a few blocks from multiple subway stops & Grand Central - a great mid-town location for getting just about anywhere. Would stay here again.
Genuine Hotels.com guest review
2 night romance trip Dec 19, 2014
Meredith
US
4.0 / 5Excellent
"Husband's Birthday Trip"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Overall experience was great! The staff was extremely helpful and courteous!
Genuine Expedia guest review
Other trip Dec 25, 2014
Leslie
US
5.0 / 5Outstanding
"Perfect for a holiday weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Centrally located, super convenient, attentive staff - lovely stay.
Genuine Hotels.com guest review
1 night trip Dec 13, 2014
Cynthia
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
great room, loved the staff. bed was very comfortable. loved the rainfall showerhead
Genuine Expedia guest review
Other trip Dec 24, 2014
A Traveler
US
4.0 / 5Excellent
"Our Stay at Cassa"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We definitely plan to stay at this hotel the next time we visit New York. The location was perfect, near Times Square and staff warm, friendly and helpful.
Genuine Hotels.com guest review
2 night romance trip Dec 19, 2014
Jesse C.
US
5.0 / 5Outstanding
"Great staff!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great place to stay. near times square, staff was super helpful and would recommend to most travelers.
Genuine Expedia guest review
Other trip Dec 23, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Hotel smack in the middle of everything."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The Hotel Staff are always ready to assist with anything you need and with a pleasant attitude. The room and hotel is beautifully decorated with stylish contemporary touches that I loved! The rooms are small but equip with all the necessities that make it very functional. When I wanted to rest, the Hotel was quiet and peaceful.
Genuine Expedia guest review
Other trip Dec 23, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was perfect! The location is great and hotel was beautiful. Highly recommended!
Genuine Hotels.com guest review
2 night romance trip Dec 15, 2014
Tara
US
3.0 / 5Good
"Okay stay"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The restaurant was always closed for private events. Very dissapointing.
Genuine Hotels.com guest review
3 night romance trip Dec 16, 2014
danielle
US
4.0 / 5Excellent
"Great mid-town location, updated hotel."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great mid-town location. Hotel updated. Staff friendly & helpful. Room clean and inviting. Lighting in the rooms could be improved.
Genuine Hotels.com guest review
1 night trip with friends Dec 13, 2014
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews