"Perfect midtown location"
Loved the hotel and location. Staff was extremely nice and helpful. Would definitely stay there on another trip.Genuine Hotels.com guest review
Nice clean hotel with a great restaurant (not affiliated) in the basement. Clean, easy and cost effective.Genuine Expedia guest review
Concierges were very helpful. Room was dreary, couch and cocktail oversized, storage for 2 people was minimal. Desk small. Lamps by bed were too dim to read by. Lighting overall was dim but staff was helpful and brought an extra lamp. Bathroom was large, very good shower, towels, products. No lobby. Public space on upper floor has potential but was […] decorated cheaply (e.g.carpet tile). We were told that rooms are being renovated. Read moreGenuine Expedia guest review
"good midtown location"
nice room, good staff, great shower. good bed, too. Would have liked a coffee maker in the room, and have the amenities replenished, as I use them.Genuine Expedia guest review
"An excellent boutique hotel."
The rooms and bathrooms are relatively spacious for New York. The beds are comfortable with quality linens. The staff goes out of their way to be helpful in a welcoming, friendly manner. In spite of being located in the middle of Times Square, our room was quiet. The restaurant associated with the hotel was excellent with unusual choices and prompt […] service. We will definitely return. Read moreGenuine Expedia guest review
"Nice hotel close to Time Square"
Wonderful staff, very clean hotel, easy access to everything we wanted to get to.Genuine Expedia guest review
Great Hotel. Extremely clean and awesome location. Draw backs would be no room service. Would be nice to have a pub in the hotel that would be available throughout the day...only fine dining resturant on site.Genuine Expedia guest review
EZ Check In & Check Out, Cozy Modern Rooms, Close to Shopping and BroadwayGenuine Expedia guest review
"Off Broadway-but close enough"
Easy to miss the hotel. It's tucked away in a little corner. I was expecting a traditional hotel enterance and walked right by. The lobby is small and unassuming, but the room was very nice, clean and comfortable.Genuine Hotels.com guest review
I've been there with my wife for 5 nights, the location is perfect, 3 minutes walking to time squere, the room was very clean and very comfertable.Genuine Hotels.com guest review
"Excellent location....wonderful stay"
I spent one night at the Cassa Hotel. The location was great. Steps from Times Square. Staff was excellent, friendly and professional. Room was a little small and could use better lighting. Bathroom was updated and very clean. Overall I am very happy with my stay and would definitely stay here again.Genuine Hotels.com guest review
"A Nice Hotel"
Very clean and comfortable rooms.Genuine Hotels.com guest review
My husband and I stayed at this hotel for our one year anniversary. We wanted a place close to times square and this was perfect!! All of the staff was amazing and so hopeful. They always greeted me by name and that was totally different than any other hotel I was at. Perfect location for sight seeing and shopping. We had a fantastic time, thank you […] for helping us make our one year anniversary a great memory! Read moreGenuine Hotels.com guest review
"Nice hotel near everything!"
Great hotel in the middle of everything that happens in Times Square. Easy walk to the subway, great dining options, lots of bars nearby. The room was comfortable, clean and the hotel staff was polite & accommodating.Genuine Expedia guest review
Great hotel, Butter downstairs was fantastic too! Small rooms, small bed, big city, what you can expect in NYC. Truly,no complaints, great hotel.Genuine Expedia guest review
"Great stay & location"
My boyfriend & I stayed here for my birthday and from the moment we entered the hotel, the staff was very welcoming and helpful. Especially the bellboy; he was very knowledgable. Everything from the cleanliness of the room and the comfort of the bed to the amazing food @ Butter the hotels restaurant....we will definitely be returning there again so […] on! Read moreGenuine Expedia guest review
Hotel is new with a modern design. Room was spotless. Staff was outstanding. Great value for the price. Only issue was low lighting in room. This is not unique to this property. Stayed at a brand new Marriott in TX last week and room had poor lighting as well. Why are new hotels not putting enough lighting in each room??Genuine Expedia guest review
"quite a nice time"
all around a fantastic stay. We arrived early since we had a Broadway show to go to, and they held our luggage. the place was great, wished we stayed more than one night. Only possible downside was that we paid extra for valet parking. Arriving was fine, but when we went to check out, the garage was under staffed, so we had to go walk over to the garage […] and wait for our vehicle there. It was only a block away, but it was more of a convenience issue, and seeing the regular rates at the garage, and knowing how much we paid since we went through the hotel... Read moreGenuine Hotels.com guest review
No room service. Radio in room didn't work. Rooms are really small.Genuine Hotels.com guest review
"great hotel !"
cassa hotel has great costumer service and great ambiance! cleanliness at its best and great bed! i would defenitely go back !Genuine Expedia guest review
Everything was perfect, all the staff was very helpful and the room was clean!Genuine Expedia guest review
"Nice hotel but not a favorite"
The hotel and room are very modern, clean and beautifully decorated with nice size bathrooms and close to everything, having said that I did not think the room was quite big enough, not a lot of space for clothes or suitcase and the shower was a pain to use.Genuine Expedia guest review
My boyfriend and I recently stayed at the Cass hotel and were very impressed with the staff, facility, and cleanliness. The only unfortunate part was that in our first room, there was a small bug crawling on our bed when we got there. We took a picture, showed it to the front desk and they easily upgraded us to a different room. We did not want to make […] a big deal about it but they were very nice and took very good care of us. Would definitely recommend staying at this hotel!! Read moreGenuine Hotels.com guest review
"Great experience !"
The hotel was very clean. Exceptional friendly staff , always helpful and greeted us coming in and going out. Great location ! Convenient to lots of places. Would definitely stay there again!Genuine Expedia guest review
"One block from Times Square. Very well located."
Small room, But clean and very nice people working there.Genuine Expedia guest review
"Nice hotel ideally located"
Located in the center of Manhattan, next to Time square, we get a very clean and well furnished room with a modern style. We loved the confy bed and enjoyed the quiet of the room.Genuine Expedia guest review
""The Big Apple" 60th Birthday"
Our kind of hotel....just far enough away to escape the commotion of Time Square, but close enough to walk everywhere - theatre, restaurants, stores, sights. Will be a favorite boutique hotel for us when we return!Genuine Expedia guest review
"Nice hotel, beautiful area"
Great hotel attached to Butter for a great dinner.Genuine Expedia guest review
"Cozy hotel in the middle of it all!"
This hotel is centrally located in Manhattan. Just a short walk away from Grand Central and Times Square! Nice and modern amenities, very spacious room compared to the Holiday Inn Express close by, and the staff is phenomenal. We would definitely stay here again if we need a place to stay in the city. The only con would be that WiFi is not complime […] ntary. Read moreGenuine Expedia guest review
"Small but good"
The rooms are smaller than anticipated, but comfortable enough for overnight stay. I would not recommend if you have to spend time working in the room. The hotel staff were very friendly. The location is great, close to the centre of town.Genuine Hotels.com guest review
Amazing service beautiful modern hotel, best location great serviceGenuine Hotels.com guest review
"My Newest Indulgence For My City Getaways"
My daughter is in the city a lot for her theater and music, so I decided it would be so much fun for a Mom & Daughter night. Upon getting to the hotel, my daughter got really ill, and I quickly needed to change the room to a room with 2 beds. The girl at the desk was so amazingly nice it was even funny (and people say we New Yorkers aren't nice?). The […] Hotel is beautiful, situated in a great spot. I cannot compliment the staff enough. Then we had dinner at Butter another truly wonderful experience. I am thinking my daughter & I need more of these overnight trips, and without question, CASSA will be where we will stay! Thank you, we enjoyed our stay, and will be back :) Read moreGenuine Expedia guest review
I wish there were more hotel amenities but overall it was excellent. Their staff was helpful and polite. The hotel has an avante garde feel and the location was convenient.Genuine Expedia guest review
"Nice hotel very close to time square"
The service was great, everyone was very friendly. The room was very clean and comfortable. Butter, the restaurant under the hotel was beautiful and the good was very good. Had a wonderful time!Genuine Expedia guest review
"It was a great experience"
I enjoyed my stay they were so nice and friendly the only thing is that they don't have room service but there's a reasturants right next doorGenuine Expedia guest review
"Great Hotel close to time square"
Awesome new hotel, great staff and great ammenities.Genuine Expedia guest review
"Great hotel not too far from Times Square"
We had a great time and felt very comfortable in our room. With the cold weather outside it was difficult to force ourselves to leave the warmth of the hotel. They also have a place to print your boarding passes on the tenth floor for free which was a great help. I wish I would have been able to try the continental breakfast or Butter's restaurant located […] below the hotel, but there was not enough time. Read moreGenuine Expedia guest review
"Great location, okay bedrooms"
This hotel is very close to all the action and the rooms are very clean. The staff is also very helpful and cordial. The rooms though are very small and there is very little place to put any clothes away. There just isn't any room to put a small dresser or chest but that would certainly have improved the room. Perhaps they could take out the desk that […] is there and try and make room for something. It was a little bit of a pain to live out of the suitcase for 5 days. Also, don't make plans to eat the hotel's "continental" breakfast. They charge $15/pp for fruit and cereal and a Danish or two. Needless to say, we skipped it. Overall though, the hotel is very clean and is in a great location. 5 minute walk to Times Square, Rockefeller Center, three different subway stops, etc. Overall though, the hotel is very nice Read moreGenuine Expedia guest review
excellentGenuine Expedia guest review
"Clean and Newer"
For a newer hotel, it was kind of unremarkable. Still, clean and okay for a stay in midtown.Genuine Hotels.com guest review
Was a great place to stay at a reasonable price. Rockefeller Center and Times Square were both minutes away from the hotel. Modern looking room with a comfortable bed and friendly staff. We will be staying there again.Genuine Hotels.com guest review
"Hotel close to Times Square"
Not a comfortable room, it didn't have drawers to store foldable clothing items, had to leave them in my suitcase and use it like drawers. There is no pay-per-view movies available, no ice machines and very poor lighting in the room. Also, the AC in the room was so loud, it sounded like it was on its last life and would wake you up. The only pro was […] a very very comfortable bed. Read moreGenuine Expedia guest review
My friend and I stayed at this hotel and it was the best hotel we have ever stayed at in any location! The staff and personnel are phenomenal! There were 4 staff members in the lobby when we walked in to check-in and each one of them stopped what they were doing to greet us—which immediately made me feel comforted. The staff always had a smile on their […] face and wanted to help us and make us feel at home in any way possible. We had no troubles what so ever. The room was fantastic—everything was so nice and clean, couldn’t have asked for a better room. The next time we come to New York, we will not have to even search for a hotel because the Cassa is where we will be staying! Fantastic hotel and I definitely recommend it. Read moreGenuine Expedia guest review
"Nice hotel in a great location"
Our stay at the Cassa Hotel was great. It is close to Times Square, Rockefeller Center, Grand Central Station, and many other popular attractions. The room was clean and the bed was very comfortable. I would stay here again.Genuine Expedia guest review
Stuck in NYC an extra 2 nights. The hotel was so accommodating! Many thanks for honoring rates and all your help!Genuine Expedia guest review
I liked our stay there, but we didn't get the room we booked. We booked a Jr Suite, but when we got there they were having problems with all the suites and had to downgrade us to a different room. We were still charged the JR Suite price though. They were apologetic and gave us free wifi, breakfast, and a bottle of wine. They also said that we could […] get a free upgrade the next time we stayed, so I hope that will happen. All that aside, we had a really good time. They were nice and accomodating as you could expect. I'd def stay there again, and I'd never usually say something like that if I had to get a downgraded room. The room we got was clean, the view was okay, the shower was the best I've ever had, period. That thing was awesome. One other small, unexpected cool thing was that the wondows opened a little so you could hear all the street noise. That's something that you don't usually see anymore in hotels, but it was a nice 65 degrees all weekend and we slept with the window open and it made for a cool ambiance. Read moreGenuine Hotels.com guest review
The hotel was very clean and relaxing. The room was a little small but we didn't mind. We would definitely stay there again.Genuine Hotels.com guest review
"Great hotel and close to Times Square."
Only issue was check in for one if our rooms. Staff was very nice and gave us an upgrade.Genuine Expedia guest review
Very helpful and friendly staff. I really enjoyed my stay. I would definitely returnGenuine Hotels.com guest review
Great staff. Great location. Smallish room, but very clean and modern. I would "absolutely positively" stay here again!Genuine Hotels.com guest review
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