Imperial Inn - Medicine Hat

The hotel, although clean, did not live up to my expectations. I changed rooms after checking in because the rad was noisy. Also, the wifi did not work after many tries. The staff person, pleasant, but not able to help fix the problem.

Genuine Hotels.com guest review

It was ok .there are somethings that need some updating.

Genuine Hotels.com guest review

Found it to be a very good place, Freindly staff as well as clean comfortable room.

Genuine Hotels.com guest review

Staff was friendly and helpful. Amanda at the Front desk was very welcoming. Room was clean. Older building so noise was a big issue, but served its purpose - a reasonable place for an overnight stay on my way to someplace else.

Genuine Hotels.com guest review

Its an okay place. Yada, yada, yada. Not much to add, but expedia wants more.

Genuine Expedia guest review

The room was bigger than normal. The front desk attendant was vey helpful. A quiet experience. The restaurant that is attached to the inn serves excellent food.

Genuine Expedia guest review

Our room had no air conditioning, however I discovered they had placed us in the wrong room, the "family room" that I had reserved DID have an air conditioner, and after I bought a pliers and screwdriver at the drug store across the street and fixed it, it actually worked and our room was much more pleasant. This is a very old motel, in desperate need […] of some basic renovation. The entire site has an odor of old smoke and mildew...the carpets and ceilings need to be gutted and replaced, and "climate control" is definitely an issue. Fortunately, the window unit AC that I fixed pulled in the ceiling air from the pool area---and the chlorine honestly did help the smell in the room! The beds were quite comfortable, and they provided lots of pillows in the room without having to ask. The front desk ladies were very nice, and even gave me 2 fans to help with the heat. The pool/hot-tub was AWESOME, it was worth the price just for that alone. Read more

Genuine Expedia guest review

the best thing with this Inn..was the beautiful pool..and the above average breakfast...until 10 am which was very nice. fri 4.00pm July 11 2012

Genuine Expedia guest review

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Genuine Hotels.com guest review

A little ran down and outdated, staff friendly, room ok, older motel,

Genuine Expedia guest review

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Genuine Hotels.com guest review

The front desk staff were very nice. Room was clean and bed was very comfortable. Pool was awesome for kids and the hot tub is connected and was very relaxing. Continental breakfast didn't have a lot of options but was good enough. We enjoyed our stay and would definitely stay again.

Genuine Expedia guest review

Good place to stop over for a night Good service-clean room-comfortable beds Not much for cable TV if you're used to HD! Continental breakfast was minimal at best Breakfast doors lock AT 10 so don't be late Nice pool area Adult HOT tub (almost too hot) & steam room-NICE!

Genuine Hotels.com guest review

the outside of the building does not look like much, however inside the rooms are very clean and smells clean, the dpool area was also clean & the steam sauna was also clean, the continental breakfast was not the best but satifying. would stay there again.

Genuine Hotels.com guest review

I was very satisfied with the friendlyness of the staff. The only complaint I would have is the quality of the breakfast, it was only cold eggs, cereal or toast.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This hotel has a gorgeous pool area. The 'deluxe' continental breakfast that they offered was a bit of a disappointment. We would stay here again.

Genuine Expedia guest review

I'm glad I wasn't travelling alone as it was constant partying all 3 nights I stayed there. It looks like they have long term stays and they definitely make themselves at home. They should start looking at moving them to another section of the hotel so they are not disrupting people who may want to sleep

Genuine Hotels.com guest review

I had picked this place because I was on a budget and I had the dog and children with me. I thought they would really appreciate being able to go swimming. The pool area was nice and clean however the room was disgusting. There were stains everywhere on the carpet, the couch. The bathroom had the feeling of a Norman bates episode - very outdated overall. […] The piece de resistance was at 11 pm at night when I went to plug in my phone by the bed and found condom wrappers - perfect! At least they were being safe - I am just content in the fact that I don't know what the room looked like under black light or that I didn't get bed bugs. I can tell you I gazed longingly at the hotel across the parking lot with their sign of Best housekeeping award of 2013 . I wish .... Read more

Genuine Hotels.com guest review

We stopped over on our way visit family. Everything was fine except for when we booked the hotel through hotels.com I had asked if there were any extra charges for our pet that we were bringing, I was advised that it was already included. To our surprise the hotel staff had no idea of this and wanted to charge us. Thankfully they did not however it […] could have been an inconvenience. Read more

Genuine Hotels.com guest review

Very disappointed after we checked in we found the hot tubs (2) one out of order and the other only hot water no jets; the steam room was out of order; the alarm clock in the room could not set alarm. No writing paper or pens in the room, only 1 packet of coffee, no tea, etc. As we booked on line the room was already paid for. The receptionist was very […] hard to understand did not give directions to the room, or anything else. She did not let us know about the deficienies making this a bit expensive one night stay. The continental breakfast was not that good, scrambled eggs were watery, muffins were a couple of days old very dry, etc. As these amnities are advertised they should be operating properly or a discount should be offered. I would not recommend this hotel to anyone nor will I stay there again. Read more

Genuine Hotels.com guest review

never stay there again. Rig crews stay there and party all night. would not suggest anyone to stay there. Also pet friendly-dogs bark all night. Worse hotel we ever stayed in

Genuine Hotels.com guest review

The hotel seems a bit drab in the front entrance/ welcome desk but for the building and location it performed well above expectations seen at front desk. Room was clean, response from welcome desk was quick and the environment was quiet too. Overall it was worth the bucks spent, i will stay here again.

Genuine Hotels.com guest review

Booking our room was a nightmare. Initially we only wanted one room, but we wanted poolside. I booked through Hotels.Com and then was instructed to call the hotel directly to request the poolside room. I did that and was assured that I had a poolside room. A month after booking I called back to confirm that I still had my room and to get the confirmation […] number. During that discussion she mentioned my room number was 228. I said that sounded like 2nd floor and I had requested poolside. She said, don't worry it is pool view! Not impressed at all!!! So I tried to book a poolside and she said there was none left. Well, we had no choice but to keep the room since all of our friends had booked into there after we had chosen our hotel. I called back a couple days before our arrival and checked for a cancellation and lo and behold I was in luck and there was one available so I booked it. When I checked in I was given my room only to discover it was NOT poolside! Again, not impressed. There were 2 ladies running the desk and the other one remembered me calling and changing to the poolside room and told the other girl to check 129. She said "But it's booked!". Turns out, it was booked to me. Long story short, I got my poolside room in the end for my Grandkids but it was not a very positive booking experience. The hotel itself was fine, but the booking experience makes me uncertain whether I will book there again. Read more

Genuine Hotels.com guest review

This is an older hotel/motel but we stayed in a room that had just been renovated to include a kitchenette. It was a very clean room and would be good if you were staying longer and wanted to save money on restaurant meals. The breakfast was varied with everything from cereal and toast to scrambled eggs and bagels. We found all the staff very friendly […] and helpful. They should put the password for the WiFi in the room, so people don't need to ask for it. It's nice the WiFi is included. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel is great for the price you pay for it. It is super outdated but does the job. The spread for breakfast is really decent especially since it is all included. I would stay there again. Bathroom was really nice and clean.

Genuine Expedia guest review

Rooms need some serious updating. Wall falling apart in shower.

Genuine Hotels.com guest review

Will not stay there again,room was cool and heating controls not working.Alarm on clock not working,went to the front desk to get another one that did not work.

Genuine Hotels.com guest review

This hotel was chosen because we were travellling with a pet on short notice. We were pleasantly surprised. Room was small but clean and had microwave and fridge and other normal hotel stuff. Seems to be mainly full with a lot of workman from companys in Oil and Gas but still was very quiet and pleasant

Genuine Expedia guest review

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Genuine Hotels.com guest review

We stayed at the Imperial Inn during our road-trip to Alberta, and it was fine for what we needed it for - a place to sleep safely, and a free breakfast. That being said, the Imperial doesn't claim to be much more than what it is, a motor inn. For the price we paid, it was a great stopping point, but I would not want to spent more than one night. Folks […] coming to the breakfast room in pjs and bare feet... just gives you an idea.. Free breakfast was decent, they even served scrambled eggs so that was nice. Would not stay here again or recommend it. Personally, I would spend the extra $20-$30 and stay at a Super 8.. Read more

Genuine Expedia guest review

We spent 2 nites here and rooms were very clean and comfortable. It is an older hotel but has been well updated. 2 queen beds for the wife and I. On ground floor so we had 2 enterances to our room. Breakfast room was clean and spacious, breakfast was excellent. Lots of places to eat in area around hotel. Easy access to hotel off Trans Canada Hwy...

Genuine Expedia guest review

The staff were welcoming and accommodating. We had a 17 ft I-haul truck with a car in tow. The hotel was able to provide a lighted, easily maneuvered area to park. The ONLY issue was the noise level late into the night.

Genuine Expedia guest review

Comfortable room. Good Breakfast. Convenient location.

Genuine Expedia guest review

Good room, some recent renovations have been done and are ongoing. The restaurant next door is awesome. Full size fridge with freezer. Bathroom redone.

Genuine Hotels.com guest review

The bed was hard and very uncomfortable. Hardly slept all night.

Genuine Expedia guest review

my check in was horrible the lady at the desk was very rude too me and talked too me like i have never stayed at a hotel. my check out was easy and fast.

Genuine Hotels.com guest review

The hotel is older but kept in fair to good condition, it has a pool and hot tub for playing or relaxing depending on your age. The best feature is: there is a Timmy's across the street. Seriously, the hotel is clean and reasonably priced.

Genuine Expedia guest review

Close to Beefeater restaurant which is awesome. Like going in from outside the using other door for the pool & breakfast. Price was reasonable

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Other than great location, the imperial INN is not a place to stay in for more than one night. My kids and I stayed there for 4 days and it was disappointing. One day, the power was out for the whole day, no notification from the front desk staff at all. Room needs major update. Beds were lumpy, TV cuts in and out. Learned my lesson, for an extra $20-30 […] dollars more, coulda stayed at a much nicer chain motel. Im all for supporting independant businesses, but this INN has way too many rooms than they can properly manage and upkeep. Read more

Genuine Expedia guest review

Comfortable bed and quiet surroundings made for a good nights sleep. The continental breakfast was very nice, served in a spacious room. We loved our stay.

Genuine Expedia guest review

We needed an inexpensive stopover so decided to try the Imperial. The room was fine, but it was too warm and we couldn't get it cooled down. Pillows were too thick and firm. Pool and hot tub were squeaky clean and we had them to ourselves! Breakfast was adequate. Work crews leaving early in the morning were a bit too cheerful and loud for us. But we […] had read the reviews and knew that was a possibility. Overall, not a bad stay for the price. Read more

Genuine Expedia guest review

very friendly staff and great pool, the breakfast was really good as well.

Genuine Expedia guest review

Positives - The staff were friendly, the location is great for access to Trans Canada and the pool area and facilities looked good. Negatives - The room was looking tired, the carpet was very stained, the blanket on the bed had black hairs on it that were not ours!! The toilet had some questionable stains in the bottom of it. It was quite noisy with […] other guests coming and going. We will not be staying here again. Read more

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Genuine Hotels.com guest review

Our stay was o.k. but the hotel could certainly use some upgrading.

Genuine Hotels.com guest review

Pool was nice but a little deep for my 2 year old. Room was a nice set up and was fairly quiet. Need to update some things in the rooms though.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review