"first negative review. laughable 'luxury' service"
I don't understand how this hotel gets high ratings. Stay at one of the incredible luxury hotels elsewhere in Bangkok and come for a sunset cocktail to get pictures- then leave promptly after. The rooftop of this hotel is the highlight and downfall of it. The lobby/taxi queue is always dominated by tourists flocking to the rooftop. They pack more people […] into this small bar area then they would into an underground Prague nightclub. Ask to look at one of the restaurants because you want to book reservations for the next night? Doesn't matter if you're staying there and paying $XXX a night, you're treated the same as any person stepping off the street. We checked in late our first night due to a delayed flight from Koh Samui and it took more than 45 minutes for our baggage to get to our room. The tower club rooms are decorated like a Residence Inn aside from the bathrooms which are fairly nice. You staying in the tower club doesn't offer any preferential treatment at the rooftop or in the hotel over say, a cockroach. Not sure if anyone else noticed, but it seems the rest of the tower is abandoned? If you enter through the front of the state tower it looks as if it was a failed business building. Not even the lights are on inside. IT also seems that they attempted to build another residence building/smaller scale replica across the street that went under and currently sits abandoned. I wouldn't be surprised if the dome is the only thing keeping this place alive. Read moreGenuine Hotels.com guest review
It was wonderful, as were the staff, room and other facilities. Everything you'd expect from a hotel of this caliber. Well worth paying for club level privilegesGenuine Hotels.com guest review
the hotel overall is great; the main and vital issue is the elevators' capacity. Many people go visit the skybar and there are not enough elevators to move people. Hotel guests must share packed elevators with visitors. Hotel guests should have privelege for elevators. I wont stay at the Lebua again because it took me 15 minutes to get from my room […] to the lobby. Read moreGenuine Expedia guest review
"Bangkok in style"
We loved staying at Lebua, it was hard to leave the hotel to see the city. We stayed in the tower club, I highly recommend paying A little extra a person and upgrading to take advantage of their free food and drinks all day. We definitely saved money by doing it and the food is outstanding. Top shelf alcohol is included as well. The staff was very courteous […] and attentive. The view from the rooftop is one of the best in the city. I would definitely stay here again. Read moreGenuine Hotels.com guest review
"Best customer service of any hotel I have stayed"
I just finished a 5 week 3 country vacation. In each city I stayed at outstanding 5 star Hotels (Bahamas, Bangkok, Pattaya, China). The Tower Club at Lebua is the most outstanding customer service of any hotel I have every stayed at. And I have stayed at over 300 because I have traveled for 36 years ... most on business trips. The personal check in […] process was a wonderful experience. It makes the check in a personal experience rather then a "stand in line" process. Every staff member throughout the hotel were pleasant, polite and anxious to help me. They exceeded my expectations. The Dome bar at the roof was amazing. Web sites rate it as a top 10 "bars with a view" in the world.. And indeed it was a spectacular view... at day and night. Read moreGenuine Expedia guest review
"Stunning New Year's Eve stay"
Although I was a little disappointed by the rooms (large does not equal luxurious in this case) having my own balcony and being able to look DOWN on the New Year's Eve fireworks was a completely unique experience, and I would book again. The room finishes at the Tower Club are more "Residence Inn" than 5*, and the Hangover movie posters everywhere […] and the 30-minute elevator waits in the evenings (due to the SkyBar) definitely detract from the experience of this being a luxury hotel. But the service was excellent, definitely the equal of a Conrad or JW Marriott, even if it doesn't quite meet Shangri-la or Four Seasons standards. They need a separate concierge for the Tower Club; the combo Concierge / Front Desk in the lobby was permanently swamped and undermanned. The breakfast at Mozu was very much a highlight. They have an excellent pastry chef, with fresh brioche and croissants, along with a huge selection of artisan breads and rolls. In addition, they have all the 'normal' things you would expect in a breakfast buffet at a luxury hotel in Asia, they had some additional touches like Indian dishes, a chef that would toss a custom salad for you, and a meat carving and grilling station for extra-crispy bacon, and they would toast a bagel for you in a wood-fired oven. The food at the Tower Club was good, you could always go for a light lunch, high tea, or an early cocktail if you happened to be in the hotel. Read moreGenuine Expedia guest review
"Keep amazing me"
Booked 3 rooms at requested early check in. Rooms were all ready at 7am without extra charges. May be because of low season or returning guest but I loved this service.Genuine Expedia guest review
"Great hotel for singles and couples"
great hotel except that waiting for an elevator in a busy night can be as long as half hour and the elevetors are very small for such hotel. Also staff is allowed to use all the elevators for anything they want (including transporting carts and other things) while the hotel has a service elevator.Genuine Expedia guest review
"Lots of potential - poor management policies..."
The room was really more like a 1 BR apt..spacious, views to die for, great bath. Food buffets were awesome. Staff for the most part were lovely and professional. Two issues, which to me were MAJOR was that management made the decision to begin renovation in the next room two days after I arrived. Most disturbing and inconsiderate for me. After two […] days of banging and phone calls I had to now pack up all of my belongings and be moved to another roon - the last thing one wants to be doing after just getting settled in. The hotel should have halted construction until I was to leave or have never put me in that room in the first place. The next issue was that I was denied access to The Lounge's happy hour because of my "unfashionable shoes"...Very upsetting to me. A ridiculous move on their part. Their 'dress code' is not well defined, clear, or modern. Also, I had worn similar comfort shoes for days prior and was not denied. It was a subjective and arbitrary decision and really changed the overall experience for me. Food and Beverage Manager backtracked and said it was a language issue but the damage, for me, had been done. I couldn't wait to leave Lebua. Not a 5 star experience for me at all. Read moreGenuine Expedia guest review
Very disappointing. Club level not worth it at all.Genuine Expedia guest review
I LOOOOOVE this hotel! Great service, Great rooms & AHHHHHMAZING views! I've stayed at many hotels in Bangkok and this by far was my most favorite. The Tower rooms were awesome! I loved that everything was here so I didn't have to go far for a nice bar and beautiful view. BREEZE restaurant & SIROCCO are both breathtaking!!!! This place ROCKS!Genuine Hotels.com guest review
The view was beautiful and so was the room. The only thing was the price of the food and drinks. I don't know how they can charge $10 for a domestic beer when you can go anywhere in Bangkok and get it for $2.Genuine Expedia guest review
"Visiting Bangkok? Stay at Tower at Lebua."
Tower Club at Lebua is simply brilliant! From the breathtaking views, the wonderful smile of the Thai staff and people, and the breakfast, its like more than you bargained for. Its a 5-star hotel that is affordable, at least by the traffic in the hotel daily; you wonder how the hotel staff manages it all. Its commendable.. Two things to I wish can […] be improved, one is beyond the hotel: more variety of food in menu (room service). The second is evening traffic in Bangkok! Read moreGenuine Expedia guest review
The hotel lobby is unimpressive - we booked a three bedroom suite - we were disappointed that there were no furnishing in the common area - there were empty shelves - cheep artwork on a few walls - to small orchid plants that were on their way out - nothing that made the space homey or special. It is comfortable and the view is fantastic. The service […] is great and we enjoyed the meals we had. The roof bar and restaurant is a must. Read moreGenuine Hotels.com guest review
"Number one in Bangkok"
Excellent hotel, with friendly staff, easy check in, excellent rooms and excellent breakfast.Genuine Expedia guest review
Overall our suite and the experience of our stay was great. There was some fishy smell in our laudry room and we called the maintenance to take a look. The guy came, looked but then said he didn't know where the smell came from so he left. We only stayed there one night and already unpacked at the moment so we decided to put up with the smell as it […] was a hassel to pack and switch room. Other than than, everything was great. Read moreGenuine Expedia guest review
"Luxury in the sky,"
What can I say ?, I felt the need to finish off my vacation in luxury . Well , if one wants luxury this is it . I upgraded to the tower suite and from the moment I checked in I was pampered. The tower upgrade is the way to go , I was given a choice of river view or city view , I chose the River view this time so I could watch the traffic go by. The […] room was large and luxurious, large balcony , great bathroom. There is a sky-bar available for cocktails and snacks late afternoon to 6 p.m. and the snacks are amazing, breakfast at the pool in the morning is amazing as well , there is an Italian wood-fired oven in case one wants fresh toasted bread,first class all the way. For the best view of the city go up to bar on the top in the evening and there is a 360 degree view of the skyline in all directions , the drinks are a little pricey up there but you're paying for the view so it's worth it. Absolute Luxury , book early and get the upgrade . It's not just a room , it's an experience. Read moreGenuine Hotels.com guest review
"Memorable Stay at Labua"
Brilliant hotel with very friendly service. We had our 11month old grand daughter with us who was treated like royalty by the Labua staff. The Tower Club late afternoon drinks and food is superb. Only downside is the extortionate price of drinks in the Sky bar which has no discounts for residents !Genuine Hotels.com guest review
"Best for the money!!"
Every aspect was outstanding. Splendor that won't break the bank.Genuine Hotels.com guest review
Lovely hotel , great location and very attentive staff.Genuine Expedia guest review
Hotel is great. A taxi drive can get you anywhere in the city without hassle. Ensure taxi puts on meter before leaving, as many taxi's will just quote a figure knowing very well that a metered ride will be cheaper. A pre dinner drink at sunset on the 64th floor is well worth it (sky bar). The breakfast spread has so much choice, by far the best on our […] trip. Staff friendly and welcoming no matter which part of the building you visit. Will definitely stay there again. Read moreGenuine Expedia guest review
An amazing Hotel, and the service is fantastic, but the restaurants are really over priced, other than that we had an amazing stay,Genuine Hotels.com guest review
"Luxury at its best"
Excellent suite on the 58th floor. Must stay on floors between 50 to 64 to make a memorable stay. Suites are par excellence and clubs are amazing....Genuine Expedia guest review
"Great city centre hotel"
We stayed here for 2 nights and had a river view suite. The room was big and had an amazing view! Hotel staff could not have been better - they were incredibly attentive. Sky Bar was an amazing experience!Genuine Expedia guest review
"Tower Club at Lebua"
First visited the hotel in 2009. After 5 years, the hotel room is still in good condition albeit a bit of issue with the plumbing - weak flushing system and hard to adjust to right temperature for the shower. Staff are always helpful and speaks good English. Breakfast spread is fantastic and the view in the room is simply gorgeous. We even chanced […] upon a firework display at the Chao Phaya River from our balcony! Airport transfer service was good too - smooth ride and polite chauffeurs. Overall, a relaxing stay at Lebua. Worth visiting again and again. Read moreGenuine Expedia guest review
"Perfect City Break"
My girlfriend and I shared a twin room for six days for a ladies min-break. I seriously can't fault this hotel. The staff are all very professional, and many are also very friendly and chatty. The food is AMAZING and even their house wine is quaffable! It's probably not the place to go if you want to see 'true' Bangkok, but it was perfect for our cocktails/food/shopping/pure […] indulgence week away. I had friends staying at other 5 star hotels close by, and even they said that our suite was amazing! I seriously cannot fault this hotel for pure spoily luxe holidays. Read moreGenuine Expedia guest review
the staff were among the friendliest i have met anywhere, nothing was too much trouble. the rooms were spacious and the food was first class.Genuine Expedia guest review
I can find very little negative to say about this hotel. The staff were exceptional, and nothing was too much trouble. Our suite was large and well equipped with amazing views. The Tower Club Lounge provided welcome respite and refreshment after the hustle and bustle of the wonderful city of Bangkok. Would I recommend the Tower Club? - YOU BET!Genuine Expedia guest review
"One of the best hotels I've been to"
The Tower Club at Lebua was the best choice of our stay in Thailand. It was worth every penny. They treated us like kings, literally. The quality of the service, the suite, the food - everything was outstanding. The view from our balcony or from the Sky Bar was breathtaking. I would go to Thailand again, just to spend some time in Lebua.Genuine Hotels.com guest review
My second time at Lebua... Love it... great Hospitality.Genuine Hotels.com guest review
Overall the hotel was good, but after travelling for 20 hours, all we wanted to do was check in. We had to wait around 45 minutes as the check in is unlike any other hotel, and took very long. There was no line up, but both times we checked in it just seemed to take forever, and was a very drawn out process. The hotel offers lots of services but are […] very over priced. Take a taxi to or from the airport, as it is a quarter of the rate they charge. The views from the rooms are great and the rooms are very comfortable and clean. Read moreGenuine Hotels.com guest review
"Fantastic view & service"
Hotel staff sights over river food fantasticGenuine Hotels.com guest review
It was the most amazing hotel we loved everything about it the staff were so kind and helpful and the food was beautiful worth every penny.Genuine Hotels.com guest review
Very discourteous staff, very unprofessional service. Had to wait one and a half hours just to get our room since it was not ready. Highly disappointed.Genuine Hotels.com guest review
"Excellent top hotel"
Excellent, excellent, excellent. I would not hesitate to recommend the hotel. We stayed in May 2012 and it was top of our list for our honeymoon stay in December 2013. We stayed in the Tower Club which allows access to the Breeze executive lounge bar all day until 6pm where canapés and free flowing wine, beer and set cocktails are available, the views […] are absolutely stunning on this floor (52nd) and worth taking a lot of photos. Our suite was on the 57th floor and had panoramic views of the skyline from the balcony. If travelling in a group (we travelled in a group of 4 last year ) a two bedroom and two bathroom apartment is worth the investment because these are massive with three balconies and are much more light and airy with a living room, kitchen, study room and dining room area in addition to the bedrooms and bathrooms which means there are a lot of windows as opposed to the one balcony of a single suite. The sky bar on the 64th floor offers stunning views also - we sampled the 'Hangoveratini' cocktails which were approx £13 each but were well worth it to enjoy taking in the view. Although they don't let you take photos on the famous staircase featured in the Hangover film, you can take them from the bar area. Tower Club is definitely worth the upgrade over a standard State Tower room for the extras. Read moreGenuine Expedia guest review
"Very luxurious hotel with the price tag to match!"
Beautiful luxurious hotel. We had an amazing room- the hangover suite. The food was excellent but very expensive and they charge you for the water for the table and keep topping it up so it costs you heaps. The concierge spoke and understood English perfectly and provided very helpful and informative advice. The downside was having to wait in line for […] the lift to get to our top floor apartment which was also shared by people not staying in the hotel who were coming to our restaurants and bars. The shuttle bus tried to take us to a private jetty instead of the public train and public pier were it is meant to drop you off. The bell boy wouldn't call us a cab to go to the airport unless we agreed on a set price which was much more expensive than what we had previously paid. The private airport transfers were also very expensive compared to public taxi fares. Read moreGenuine Expedia guest review
Great service, great hotel. Did not have city view room that I had booked but upgraded us to a river view suite to make up!Genuine Hotels.com guest review
"Bangkok at its best"
Great hotel. Great views from the rooftop bar / restaurant. Absolutely fantastic buffet area - great lounging seats by the pool and really chilled out atmosphere. Must be the best feeling I have ever had having breakfast at a hotel - worth experiencing!Genuine Expedia guest review
"Lebua is luxury"
Made to feel very special at this great hotel in the vibrant riverside area of Bangkok!Genuine Expedia guest review
"a welcome break"
This is simply the best hotel i have ever stayed in for the amount you pay. The staff were amazing and so helpful, the service was perfect. The breakfast is to die for you have to book at least one night here to experience the effort they go to in achieving this best breakfast you will ever have.Genuine Expedia guest review
"Great Place to Stay.."
Great hotel, great facilities, great food, great staff..Genuine Hotels.com guest review
"NOT A 5 STAR HOTEL"
This is definitely not a 5 star hotel. The rooms are not fresh and the bathroom is big, yes, but very used and the pressure in the shower is like old time England. Old hair on the floor when we arrived. The Club lounge is completely packed with boozing people after 3pm. It seems that some guests are basically living on the snacks and booze you get […] here. Further, the Club lounge is very dated with old heavy arm chairs in velvet fabric and dark colours. The guests are mainly young people out for a great time, which is nice, and I believe that this hotel get 5 star rating because most of the guests have never stayed in a 5 star hotel. Read moreGenuine Expedia guest review
"the jewel in the crown of bangkok!"
Lebua in itself is just a beautiful hotel but the staff make it even better. as a 5 star hotel manager in sydney i can say the staff at lebua we perfect. always immaculatley dressed, polite and helpful and courteous. the room was amazing. the food was great and the amenities were outstanding. downstairs theres a day spa with awesome staff. skybar is […] awesome and the drinks are cheap unlike alot of people are saying. Read moreGenuine Expedia guest review
Hotel great staff helpfulGenuine Hotels.com guest review
Superb views, amazing service. Staff very helpful and friendly. Very cool bar.Genuine Expedia guest review
"Could be a lot better if they just sorted the lift"
Hotel does not have a good lobby as the building is/was used for condos. Pool pretty small and shaded a fair bit. Rooms are very nice and large. The area around the hotel and journey to BTS is used by locals and can be a little dirty/congested. Not the nicest of areas. Biggest drawback with this hotel is the lifts after 5pm. The skybar attracts so […] many non-hotel guest and the lifts are packed, up and down. No aircon in them either! Can take an age to get up to your room or get down to lobby - have to push your way on. Mgt should really allocate a separate lift for hotel guest. If the lift issue was sorted, i'd probably come back if the price was right! Read moreGenuine Expedia guest review
Helpful staff, great views, Tower Club a really nice touch. Happy to stay again.Genuine Expedia guest review
wow. what an amazing hotel. the best place to be staying in bangkok. the only downfall is that the restaurants there are expensive but the food is great.Genuine Expedia guest review
"Still a top rate hotel"
My husband and I have just returned from a really wonderful stay at the Tower Club at Lebua hotel in Bangkok. We stayed there last year as well and am glad to say that the hotel is still top-rate. There seemed to be more staff than ever that were always happy, smiling and ready to cater to your every need. We visited the Club lounge - Breeze, located […] on the 52nd floor every day for either lunch or afternoon tea. All food and a selection of both alcoholic and non-alcoholic drinks are free between 6.00am - 6.00pm daily. The staff in there are very friendly and helpful and always offering extra free drinks as soon as you finish your current one! Free internet for 30 minutes per room is available in the Business centre on 51st floor. Our suite was on 59th floor affording us magnificent views over the city. The suite is very spacious and kept immaculately clean by the House-keeping staff, who are willing to clean your suite at any time of day - you just let them know when. There is a king-size bed, tv, dvd, kitchenette and lounge area. The bathroom is large and there are a lot of complimentary toiletries available that are replenished daily. Although breakfast was available in the club lounge, we usually ventured down to the Mozu restaurant on 11th floor as cooked food is also available there. Check-in and check-out was very swift and easy. Overall, still a top- rate hotel and we hope to return there for another holiday next year. Read moreGenuine Expedia guest review
Amazing Hotel, Brilliant staff, fabulous food venues, truly a hotel to enjoy!Genuine Hotels.com guest review
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